El Dorado Maroma By Karisma All Inclusive

Facility nice and location was great. Do not show attention to detail. Did not remove room service dishes outside room for 4 days after calling 3 times. Food servers were not attentive at Mio. Loved Carribean grill - food and service. Rooms very large.

Great vacation! Food is above the norm for an all inclusive. Definitely try Lima limon (Peruvian restaurant on site). Staff members are extremely friendly. Grounds are immaculate. Quiet after 9-10 pm... 35 minutes from airport, an hour to Tulum ruins and numerous cenotes (both a must see). Easiest to pay with pesos... Conversion to USD seems to vary by establishment.

Excellent experience. Staff the best ever and u travel quite a lot do no complaints.

Everything about this place is very intimate and the staff treat you like royalty. Secrets doesn't have this level of intimacy and service, but they' are indeed bigger. Outside beds are for everyone and unlike Secrets Maroma you don't have to pay extra. Chilling out on these with your loved one basically all day is something I really miss doing. The beach is better than Secret's Maroma as well. Super calm water and crystal clear because of the beach whales and every couple always has their own space. The only aspect Secrets Maroma is better is the food and perhaps overall decadence. El Dorado need to work on their dinner selections, options, and overall quality. I have discussed this with senior management and they did inform me that this is a priority for them to improve upon. It was really nice to hear that they're being progressive. That being said, their breakfasts and lunches are awesome.

My girlfriend and I celebrated her birthday here in early May at the recommendation of a friend who has frequented the Mayan Riviera. I can't say enough how glad we are that we took him up on the referral. This resort is secluded, about 30 minutes south of Cancun and outside the congestion of Playa del Carmen, away from the cluster of other resorts in the area. The customer service was without a doubt exceptional. Everyone we encountered on staff was friendly, helpful and mindful of us having the best experience possible. In many cases, that also meant being left alone to enjoy our beachfront paradise, but within a short distance of helping with whatever we needed. This is a vacation for couples looking for a quiet and romantic getaway. In our late 20ies/mid30ies respectively, we were among the youngest guests at the resort. As a result, there's not much activity on the property after 10pm if that's what you're looking for. Also, be mindful that "all-inclusive" has many exceptions. The staff will work hard to up-sell you on many of the exclusive features not included with the day rate like spa treatments, bottle service, and excursions. We opted out and still enjoyed incredible meals, wonderful "free" drinks at several of the open bars, 24 hour room service, including turn-down service, and many of the other room and property features as advertised. A tucked away gem. I would love to return.

The septic odor awful. construction noise. dirty pool water. harassed to purchase tours from the hotel staff. Beach destroyed by erosion barriers close to swim area. Slow service typically occurs.

The hotel staff is very friendly and accommodating. We had some issues with our room that make this review less than stellar. We paid for a nice room, with the access to the pool right outside our door, which was great! The looks of the room, first impression, and spaciousness were all amazing too. But our bathroom door lock broke the first day, which required a maintenance guy to take apart the lock to get out of the bathroom. Our room phone wasn't working properly, randomly ringing throughout the night with an intercom tone, and our mini fridge wasn't getting restocked, even after we called and requested. Additionally, there was water constantly dripping right outside our room (when the weather was nice) that we had to walk under each time we entered or left our room. These are all minor inconveniences, but for the price we paid, I expected more. The food was great, room service was awesome, and the small size of the resort gave it a comfortable feel.

Positives: Fantastic location. Beautiful beach and grounds. Restaurants / Food are excellent with a choice of Japanese, Mexican (authentic not TexMex) and Italian. Quality and presentation of meals was faultless. Massage Man was amazing - genuinely friendly. Negatives: Overbooked (we were transferred to a sister hotel for our first night - apparently this isn't uncommon!). Rooms are clean and nice-enough but perhaps not fitting for a "luxury" resort? (we stayed in the standard room but at $500+ per night you expect better...)

We really enjoyed our stay at the El Dorado Maroma. The hotel and the rooms were really beautiful and the staff was lovely, friendly and helpful. The beach was just sooo beautiful, and some of the extras - such as waiter service on the beach were very welcome! There were some teething problems though, and areas in which I could suggest improvements. Firstly the housekeeping was a little temperamental - our room was very clean and lovely, but we got the turn down service on the first night, and no others. Some days our mini bar fridge would be refilled, but not others. The timing of when the room cleaning differed dramatically, so on one day when we wanted to spend the afternoon on our balcony after 2pm, the room wasn't clean and we didn't end up getting it done that day. Also, we felt that whilst a lot of the food was lovely, the menus, including for room service, were a little limited, and the Italian and Japanese restaurants on-site were not that great. One major issue we had was that an error had been made with our booking, and that of a number of other customers on the day we arrived. That meant that we had to spend our 1st night of only 5 in total in a sister hotel, a 15min drive away. We were compensated for this with a free speciality dinner, and a couples massage, but it was still frustrating, as one of our full days was broken up and reduced by the fact that we had to check out of the sister hotel, and back into our original one. Whilst they couldn't have been nicer about the whole thing, it was still a little disappointing when we had spent what we considered to be quite a lot of money, and only had 5 days in total. We would however go back again, but I would probably try to get a slightly better rate, as I think we paid quite a lot! :)

Our time at El Dorado Maroma was great and served its' purpose of some much needed R & R. We just returned and were unfortunately cursed with bad weather for 3.5 out of 7 days. We were told the weather was not typical since it wasn't their rainy season but we had quite a bit of rain and overcast skies. Some nights were upper 50s/low 60s and daytime 60s and 70s. The last couple of days there were fabulous and beautiful though and nothing less than paradise. The mostly clear sky days were in the low 80s, but it still felt quite hot due to the 100% humidity. Just in case, women should take a pair of pants and long sleeve shirts for the evenings and check the weather outlook before traveling. Our experience started at the airport. We took a cab which took about 30 to 40 minutes. There were security guards at the entrance to the resort who seemed to carefully check names and record when someone comes into and leaves the resort. The road to the resort was a bit of an adventure and added some excitement. It was paved but long and winding with natural Mexican jungle on both sides. When we arrived to the resort, we were greeted with a smile and given some sparkling wine. The woman who checked us in asked for a print out of our confirmation from [...]. When I told her I didn't have it, she said, "no problem". Not sure why she wanted it. They seemed to already have our names, reservation, etc. We arrived before check in, but it was not an issue. We were given a tour of the property and ate lunch at Pepito's while our room was being prepared. We had a honeymoon suite in the "500" building, that had the most amazing view of the ocean and grounds. The grounds are immaculately maintained. All of the hotel staff were very friendly and always said "Hola!" when passing by. The food was great in some cases and good to fair in other cases. Breakfast at Pepito's was great. It was nice to enjoy breakfast with an ocean view and peaceful music each morning. There was a small chef station where you could have eggs prepared how you like and bowls of ingredients to pick from to add to the eggs. There was also bacon and sausage and they frequently had breakfast potatoes and a couple of other rotating warm dishes. In addition, there were fresh fruits, granola, yogurt, cereal etc. We highly recommend the "green juice". You'll probably have to ask for it if you'd like to try it. We always ate lunch at Pepito's as well because it was fun to try the theme lunch and the special drink and dessert of the day. It was also consistently really good. If you are there on a "taco bar" day, then don't miss it!We ate at Sabores for the theme night dinners. Keep in mind that there is a dinner dress code and men are required to where pants and non-beach shoes. The entertainment was good and the mariachi band was a lot of fun. Make your reservations for these nights as soon as you can because preferred times fill up fast. It seemed that most guests ate there on the theme nights. We also tried the Italian and Oriental restaurants. The Oriental was preferred over the Italian by us. At the Oriental restaurant, we ate appetizers which were okay and had some great sushi. Each order you only get 4 pieces, so specify if you want more sushi. We weren't very hungry, so we didn't try the entrees there. The Italian restaurant was okay. The spinach soup was good, the pork was okay. The tiramisu was strange to say the least. The "deconstruction" didn't really work with the gelatin squares on the bottom.The beach butlers frequently came around and offered water and to bring other drinks to us on the beach. Margaritas and pina coladas were great. The mojitos- not so much. Try the Caribbean Passion and Rosa Maya drinks which were also very good and seemed to be popular. On sunny days you will need to get up early if you want a lovely beach bed. Most people "reserved" their bed on the beach by putting down towels and personal belongings. Beach beds by the pool were typically...

We weren't sure what to expect for our first all inclusive to Riviera Maya, MX. El Dorado Maroma was small, yet intimate and recommended. Upon arrival we were greeted with glasses of champagne and given a free upgrade from the Mi Hotelito to the newer high rise area. The gourmet all-inclusive was true: grey goose vodka, cook to order breakfasts, lunches and dinners (no buffets). However, some dinners were average and the portions were small but plated wonderfully. The entertainment at Rick's Bar included a surprisingly level pool table with decent cues, and quite entertaining shows including a funny and deceptive magic show, energetic and compelling Michael Jackson impersonator, a cirque de soleil style circus, and karyoke among other various live band shows. Playa Del Carmen was only minutes from the resort, but we had some issues renting a car at the airport. make sure you see the difference between standard and automatic. We were charged an excess amount even though we paid previously through [...]. You can't really argue. The beach was quaint and snorkeling was great and free! beach reclamation is an ongoing chore but it has afforded quite a nice aquatic environment within a few yards of the beach. we saw numerous fish, starfish, crabs and rays. We also saw racoons and their smaller cousins in the evening. The pools and pool bars were excellently maintained and staffed. you name the drink and Orlando can make it! which brings me to something else, you get to know the staff. you see them every day and its their job to make you feel at home and they do. One thing you should do if you go there is take small amounts and tip. They deserve it. For example, We ordered room service one night and Oberlin delivered it in a pouring driving rain. he was soaked but smiling when he got to my third floor room. Each day the grounds staff cleans the beach. they rake it and take the rakings away so the beach was clean - the beach was two hundred yards long!! You will meet people. they will become friends. you will eat well and small portions aren't that bad of a thing. you will drink as much as you wish and be content if you wish. This is a great place to go for couples who want a little bit of entertainment but a lot of quiet.

We absolutely loved our trip to El Dorado Maroma! We were treated like a King and Queen. We had the suite with infinity pool and loved it! The rooms highlights were jacuzzi tub, outdoor shower, infinity pool, bed on the balcony, and huge bed in the room! The best things about the resort were service that remembered your name and what you liked, excellent variety of food, and EVERYTHING included. The beach was gorgeous with crystal clear water, combed powder sand, plenty of beach beds, and beach butler service! The place was perfect for us as we were looking for privacy, service, relaxation, good food, and a beautiful beach. We highly recommend this resort!

Very quiet, small, high privacy place. If you want to get away from everything - this is perfect stay for you! There were other people in hotel, but it wasn't crowded at all. Hotel is buried in palms and other exotic plants and flowers. There were a lot of chairs availble at beach and at the pool(You don't have to race to reserve one), also they had a lot of nice covered beds on beach and by the pool. Great fresh food made right after you ordered it. 24 hour room service is great (and free). Eat when restorans are closed or if you are not feeling like coming among other people. It was my best vacation so far!

Great, relaxing vacation. Good food, good drinks, friendly service staff. The beach is wonderful.

We arrived on June 8th and stayed in an infinity pool suite. The hotel initially did not have our reservation and was not aware of our arrival. The reason for this was not provided to us at any point. While we at first did not receive the room we had ordered but the staff worked hard to get us into our desired room quickly. They also provided a complimentary message, which was appreciated given the mistakes. We have been to the El Dorado Maroma once before (in 2009) and enjoyed our stay. This time, everything was just as good. We liked the new dining option on the beach. Alfredo and Vale were very friendly waiters. We liked them both very much. In total, this stay was as good or slightly better than our last trip to the El Dorado even after some intial mistakes.

Our flight landed in Cancun at 2:15pm, and we figured that by the time we got through customs, took our transfer, checked in, etc, that the 1st day would be a "wash". Quite the contrary, after our fabulous champagne tour of the hotel from Gabriel (bell staff), we were in the pool and drinking by 4pm! Had a fabulous dinner in the Italian restaurant (Fernando is their best server on property), and returned to our suite to find they had drawn a jacuzzi for two with bubble bath, rose petals, and candles, and the bed had rose petals too. While I had seen those pictures in other reviews, I thought they were for couples who told the staff they were there on a special occasion, so was surprised to see we received the same VIP service. The resort is EXACTLY as beautiful as the pictures. The beach and color of the ocean water is spectactular. We also had a couples massage in the "sky massage" palapa...not to be missed, even if you're sun-burned! Bottom line, we were completely relaxed, felt incredibly safe, and were very much catered to from the time we walked in, to the time we left. We will be going back immediately!

El Dorado Maroma was the perfect place to spend our honeymoon. It took a while for our shuttle driver to figure out we were staying at the El Dorado Maroma, not the Dorado Royale. It also is a new resort, so it was a little unnerving to be driving into a jungle for about five minutes and having no clue where you are at. But once there, it is paradise. Everybody is super friendly, the drinks are wonderful, the room is amazing, and the beach is heavenly. It is not over crowded, and by the end of our visit we knew all the other guests there. There are no kids, so it makes for a quiet getaway. There was some construction going on, but when inside your room you can't even hear it. They would start later in the morning and stop before supper. I only hope that it doesn't become too popular and we won't be able to get a reservation!

This hotel was all about relaxation! We knew during the drive from the airport that we wouldn't be caught up in all the touristy hustle and bustle of Cancun. We could only see one other resort from El Dorado Maroma and that was waaaay far away. Our room was in the Mi Hotelito section and it was a great room. We had our own veranda with a bed and beautiful view of the ocean. We never ordered room service though, as there were a few ants/knat things that seemed to multiply overnight. However there is always a breeze coming off the water and we spent a lot of time on our veranda. And of course we laid out by the pools everyday. Although the resort got quite full, the pools were never over-crowded and we always found lounge chairs. Probably the biggest surprise was the food on the resort - it was great! Aside from the beef tenderloin, everything we ate was fabulous. And the staff in the restaurants stood out as some of our favorites on the whole resort! Tipping is not expected but we couldn't resist tipping for such excellent service. The housekeeping staff was our least favorite. More often than not, our room was not attended to before dinner. We would have prefered two visits but soon adjusted to the Mexican pace of things and just went along. We loved Di Vino on 5th and 12th - great food, service and location. We dined outside and people watched most of the dinner. Would we return to El Dorado Maroma? Absolutely!