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 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
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Thompson Playa del Carmen - Adults Only - a concept by Hyatt

4.5 out of 5.0
Overview Reviews Amenities & Policies
5ta Avenida Norte Por 12, Playa del Carmen, QROO
1-844-663-2269
4.5
out of 5
"Excellent!"
See all 27 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.5

This hotel is most popular for:

  • Everyone
  • Couples
  • Partner

Recent guest reviews

Hotel itself is pretty good, however if you intend to have a good night sleep. That’s impossible, hotel is located in the middle of the party, noise everywhere especially between 1 am to 5 am.

great location, within walking distance to the beach and in center of town. Staff friendly and accommodating. Enjoyed my stay very much!

Great room;) Couldn't use the workout room unless you had a reservation, but no times slots ever matched when i wanted to work out. Spend lots of money at the day pool, Alesia. It is beautiful, but you had to ask 5 people for the same thing everytime you wanted a drink. Very inefficient. Their hookah never worked. And, despite the pool being first come, first serve, my things were moved when i went down to lunch. I had to relocate. It was not a kind thing to fo

I have stayed at The Thompson 8-10 times over the past 5 years. Check in/out always easy, the food a really good, and the pool service is fantastic. Rooms are very nice with comfortable beds. The hotel location is perfect. Just a short walk to the beach.

Nice hotel a lot of artsy things around the property. Good music at pool but definitely not a heated pool, would’ve been nicer if pool had been bigger and maybe if there was a hot tub. I didn’t like that in the rooms there wasn’t much privacy when it came to using the washroom. Even with all doors closed you could still see someone using the bathroom and/or showering

We didn’t get keys until a day and a half after we checked in. The staff themselves seemed to be unsure about the check in process

This property is perfection! The location is amazing, right in the middle of everything. Everything is clean, modern and welcoming from the moment you enter. The staff is very polite and welcoming as well. Beds are very comfortable, with good quality linens. I would recommend bringing ear plugs if you are a light sleeper though, as there are several loud clubs nearby. The only two things we were disappointed in were the CATCH restaurant, and the beach property. The food at CATCH was terrible, and when it was brought to the waiters attention that the crab pasta smelled so rancid it was inedible, he was quite rude about it and did nothing to even attempt to make it right. The waiter at the beach property was also incredibly rude to us while we were there. All in all though, I very highly recommend the property. We had an amazing time, and will definitely be back.

Nice hotel with the best location in Playa del Carmen

This is for Thompson Beach House. Great hotel, beautiful rooms, amazing friendly staff, nice location. We loved our time there. Thank you to all hotel personel for making our stay great!

Just a sort walkbto the beach. Very helpful staff.

Ideally located in the heart of the village. Excellent value in amenities, services, choices and rates. Luxurious. Quiet. Great vibe. Can't recommend it enough!

I’ll be coming to this hotel for the last 3 years

This has been one of the best hotel stays in my life. The staff really, really goes above and beyond here. Special thanks to Roberto Carlos, Rafael (bell man), and everyone at the lobby and front doors. You all make leaving the Thompson so difficult! The beach, rooftop pool and room were incredible and so was our stay. Gracias!

Best location , service is great, super clean and the staff are amazing !!

Great hotel with exceptional staff. Food at Catch (on the rooftop) is unbelievable. Definitely plan to visit again soon.

The staff was always so courteous and went out of there way every single time we ever needed anything. The beach house staff and property was also amazing as we went there daily to swim in the ocean and have some drinks. The room was so nice and comfortable and they do turn down service as well which was really nice with a little treat they leave for you each evening. Amazing hotel experience- highly recommend and we will be back!

Hotel is great close to everything everybody very helpful ill be back every year

Love it! As always it was perfecto! We love himpson playa

The front desk staff was very helpful and very friendly. They helped us book excursions and also helped us on anything we needed ..... the roof top bar Was on point great pools for relaxing and getting sun ..... our bartender can't remember his name was very friendly and created some great cocktails..... would definitely come back.

5ta Avenida Norte Por 12 Playa del Carmen QROO

Hotel highlights

  • Walking distance to Quinta Avenida and Playa del Carmen Main Beach
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Playa del Carmen, Thompson Playa del Carmen - Adults Only - a concept by Hyatt is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 92-room, 4.5-star hotel has 3 restaurants along with conveniences like an outdoor pool and a 24-hour gym. Centrally located in Playa del Carmen, the hotel is connected to a shopping center, and a short walk from Calle Corazón and Quinta Alegría Shopping Mall.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with continental breakfast, available for a fee from 7 AM to noon.


Rooms

Guests can expect free WiFi and 55-inch LED TVs with digital channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, free newspapers, and free long-distance calls.


Property features

Built in 2015, the brand new Thompson Playa del Carmen - Adults Only - a concept by Hyatt offers an outdoor pool, a 24-hour gym, and a rooftop terrace. Valet parking is USD 15 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 220 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this adults-only hotel include free WiFi in public areas, conference space, and a business center.

Guest reviews for Thompson Playa del Carmen - Adults Only - a concept by Hyatt

Everyone (22) Couples (3) Family (1)
3
Family

Hotel itself is pretty good, however if you intend to have a good night sleep. That’s impossible, hotel is located in the middle of the party, noise everywhere especially between 1 am to 5 am.

By on Mar 23, 2022

Review comment responded on Apr 19, 2022

Dear Juan, Thank you for sharing with us your feedback, unfortunately I´m sorry to find out we didn't meet your expectations. We´re located at the very hearth of Playa del Carmen, so it´s a little difficult to control the noise around, however we´re doing everything so with our service, our guest´s experience can be enjoyable as possible. We hope to welcome you back again, Best.

4
Everyone

By on Feb 24, 2022

5
Everyone

great location, within walking distance to the beach and in center of town. Staff friendly and accommodating. Enjoyed my stay very much!

By on Feb 24, 2022

Review comment responded on Apr 19, 2022

Dear Haleh, thank you for taking the time to shred your feedback with us, so happy to find the great experience you had, we hope to welcome you back very soon. Best

4
Partner Couples

Great room;) Couldn't use the workout room unless you had a reservation, but no times slots ever matched when i wanted to work out. Spend lots of money at the day pool, Alesia. It is beautiful, but you had to ask 5 people for the same thing everytime you wanted a drink. Very inefficient. Their hookah never worked. And, despite the pool being first come, first serve, my things were moved when i went down to lunch. I had to relocate. It was not a kind thing to fo

By on Jan 7, 2022

Review comment responded on Jan 9, 2022

Dear Christopher, Thank you for sharing your feedback with us, all your comments are vital for us to identify the good performance as well as those opportunities areas we have, your comments will be shared with the proper areas to take the proper actions, we´re in the best disposal to keep increasing the level of our service. Hope you can give us a second opportunity to welcome you back in the near future. Best,

4
Partner Couples

I have stayed at The Thompson 8-10 times over the past 5 years. Check in/out always easy, the food a really good, and the pool service is fantastic. Rooms are very nice with comfortable beds. The hotel location is perfect. Just a short walk to the beach.

By on Jan 10, 2021

Review comment responded on Feb 13, 2021

Dear Guest, we truly appreciate your kind review about your January stay at Thompson Playa del Carmen. I will share your comments with the entire team and we trust to be your hosts in Riviera Maya in the near future. Kind regards,

4
Partner Couples

Nice hotel a lot of artsy things around the property. Good music at pool but definitely not a heated pool, would’ve been nicer if pool had been bigger and maybe if there was a hot tub. I didn’t like that in the rooms there wasn’t much privacy when it came to using the washroom. Even with all doors closed you could still see someone using the bathroom and/or showering

By on Mar 12, 2020

Review comment responded on Apr 7, 2020

Dear Guest, we are grateful for taking the time to share your comments about your recent stay at Thompson Playa del Carmen. We took into consideration your points and we will take action to better serve our guests in the future. Kind regards,

3
Friends

We didn’t get keys until a day and a half after we checked in. The staff themselves seemed to be unsure about the check in process

By on Feb 13, 2020

Review comment responded on Apr 7, 2020

Dear Guest, we are truly sorry for the incident about the software failure which caused so many troubles to our guests as we could not activate keys during a long period of time. We tried to offer assistance as quick as we could to all our guests to give them access to their rooms during this failure. We appreciate your patience and understanding during this incident. Regards,

5
Everyone

This property is perfection! The location is amazing, right in the middle of everything. Everything is clean, modern and welcoming from the moment you enter. The staff is very polite and welcoming as well. Beds are very comfortable, with good quality linens. I would recommend bringing ear plugs if you are a light sleeper though, as there are several loud clubs nearby. The only two things we were disappointed in were the CATCH restaurant, and the beach property. The food at CATCH was terrible, and when it was brought to the waiters attention that the crab pasta smelled so rancid it was inedible, he was quite rude about it and did nothing to even attempt to make it right. The waiter at the beach property was also incredibly rude to us while we were there. All in all though, I very highly recommend the property. We had an amazing time, and will definitely be back.

By on Jan 29, 2019

Review comment responded on May 11, 2022

Dear Amber, An apology for the late response, but we did not want to miss, our gratitude for the time you took to share your experience with us, makes us very happy to know that you enjoyed your stay. We look forward to having the pleasure of welcoming you back. Receive a cordial greeting.

4
Everyone

Nice hotel with the best location in Playa del Carmen

By on Sep 20, 2018

Review comment responded on Nov 13, 2018

Dear Guest, I appreciate the time dedicated to write your opinion regarding your vacations at Thompson Playa del Carmen. I am glad that you liked our beautiful facilities. We really appreciate your comments and we hope you can give us the opportunity to serve you again very soon.

5
Everyone

This is for Thompson Beach House. Great hotel, beautiful rooms, amazing friendly staff, nice location. We loved our time there. Thank you to all hotel personel for making our stay great!

By on Sep 7, 2018

Review comment responded on Nov 13, 2018

Dear Serge, I appreciate the time dedicated to write your opinion regarding your vacations at Thompson Playa del Carmen. I am glad that you liked our beautiful view, service, and facilities. We really appreciate your comments and we hope you can give us the opportunity to serve you again very soon.

Thompson Playa del Carmen - Adults Only - a concept by Hyatt

5ta Avenida Norte Por 12, Playa del Carmen, QROO 77710
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