Hyatt Centric Playa del Carmen - Downtown House & Beach House

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Hyatt Centric Playa del Carmen - Downtown House & Beach House

Exterior
Terrace/patio
2 Queen Beds Partial Ocean View (Beach House) | Premium bedding, minibar, in-room safe, blackout drapes
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking available
  • Bar

Explore the area

View in a map
5ta Avenida Norte Por 12, Norte y 14 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪14 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

2 Queen Beds (Downtown House)

9.0 out of 10
Wonderful
(4 reviews)
  • 515 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite Urban (Downtown House)

  • 880 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

1 King Bed with Balcony (Downtown House)

9.4 out of 10
Exceptional
(11 reviews)
  • 540 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

2 Queen Beds with Balcony (Downtown House)

9.4 out of 10
Exceptional
(3 reviews)
  • 547 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite Quinta Avenida (Downtown House)

  • 1100 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

1 King Bed (Downtown House)

8.4 out of 10
Very good
(11 reviews)
  • 515 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

1 Queen Bed (Downtown House)

  • 380 sq ft
  • Sleeps 3
  • 1 Queen Bed

Suite Calle Corazon (Downtown House)

  • 847 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Suite Coastal Ocean (Beach House)

  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

1 King Bed Partial Oceanfront (Beach House)

  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

1 King Bed Pool View (Beach House)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

2 Queen Beds Partial Ocean View (Beach House)

  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite Ocean View (Beach House)

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite Panoramic Ocean Front (Beach House)

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

1 King Bed Partial Ocean View (Beach House)

  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hyatt Centric Playa del Carmen - Downtown House & Beach House is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 119-room, 4.5-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and a 24-hour gym. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Mamitas Beach and Playacar Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Mamitas Beach - 5 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 14 min walk - 0.8 miles
  • Playacar Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Aldea Corazón - ‬1 min walk
  • ‪Harry's Grill Prime Steakhouse & Raw Bar - ‬1 min walk
  • ‪Porfirio’s - ‬1 min walk
  • ‪Sonora Grill PRIME - ‬1 min walk
  • ‪Calle 12 - ‬1 min walk

About this property

Hyatt Centric Playa del Carmen - Downtown House & Beach House

Luxury hotel on the beach, with 2 outdoor pools
Guests staying at Hyatt Centric Playa del Carmen - Downtown House & Beach House enjoy access to 2 outdoor pools, a 24-hour gym, and a rooftop terrace. Valet parking is USD 20 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 110 per vehicle one-way. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include free WiFi in public areas, a meeting room, and free use of bicycles.
Guests can expect free WiFi and 55-inch LED TVs with digital channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include minibars, free local calls, and ceiling fans.
2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Secured, covered valet parking on site (USD 20 per night)
  • Onsite parking includes off-street options

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: USD 25 to 30 for adults and USD 15 to 20 for children
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Free bicycle rentals
  • Shopping mall

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (45 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2015
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property is located in a busy area and next door to many bars and clubs. Guests may hear some noise and loud music.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 300 per accommodation, per stay
  • Resort fee: USD 32 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness/yoga classes
  • Health club access
  • In-room coffee
  • In-room safe
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 25 to 30 for adults, and USD 15 to 20 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Covered valet parking fee: USD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Thompson Playa Carmen Hotel
Thompson Playa Carmen
Thompson Playa Carmen Hotel Playa del Carmen
Thompson Playa Carmen Playa del Carmen

Frequently asked questions

Is free cancellation available at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Hyatt Centric Playa del Carmen - Downtown House & Beach House provides free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Hyatt Centric Playa del Carmen - Downtown House & Beach House on Oct 13, 2025 start from $116.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Hyatt Centric Playa del Carmen - Downtown House & Beach House?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is parking available on site at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, secured valet parking is offered for USD 20 per night.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House feature a casino?

No, Hyatt Centric Playa del Carmen - Downtown House & Beach House doesn't have a casino.

Is there an indoor pool at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Hyatt Centric Playa del Carmen - Downtown House & Beach House?

This beachfront hotel offers many amenities for couples, including Champagne service as well as 2 outdoor pools and 2 poolside bars.

Are there hot tubs at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, some guestrooms at this hotel feature private spa tubs.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have a restaurant that serves breakfast?

Yes, Hyatt Centric Playa del Carmen - Downtown House & Beach House has 2 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House allow pets to stay for free?

Yes, dogs stay free at Hyatt Centric Playa del Carmen - Downtown House & Beach House and the property also provides food and water bowls.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hyatt Centric Playa del Carmen - Downtown House & Beach House?

The closest major airport to Hyatt Centric Playa del Carmen - Downtown House & Beach House is Cozumel Intl. Airport (CZM), which is 21.3 mi away (254 minutes by car).

Can I book a room with a balcony at Hyatt Centric Playa del Carmen - Downtown House & Beach House?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean or city views.

Does Hyatt Centric Playa del Carmen - Downtown House & Beach House offer wedding services?

Take advantage of the wedding venue at Hyatt Centric Playa del Carmen - Downtown House & Beach House if you plan to say "I do" during your trip.

Hyatt Centric Playa del Carmen - Downtown House & Beach House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 92 out of 142 reviews
Rating 8 - Good. 28 out of 142 reviews
Rating 6 - Okay. 12 out of 142 reviews
Rating 4 - Poor. 6 out of 142 reviews
Rating 2 - Terrible. 4 out of 142 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
In general the employees provided amazing service once we were there. My complaint is to the management. I reserved my room 2 months prior to my arrival. I had reserved on the Beach House with ocean view, they notified me the day before the Beach House was under construction and they had to change rooms. They didn’t charge me for valet and the rest of the fees to make up but I didn’t get what I wanted, and yes there is a lot of noise around the Downtown House.
Stayed 9 nights in Jun 2025

8/10 Good

TERI

Stayed 2 nights in Jun 2025

10/10 Excellent

Geva

👌
Stayed 2 nights in Jun 2025

10/10 Excellent

Salman

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soraya and Pablo went above and beyond to helo my daughter and i with a safe check out. The staff treated ua like family and helped ua wirh a transport mix up. I was in distress becausey tranaport was unsure of when to pick up. Soraya called the transport company and she made sure we made our ride in time. Pablo rode his bike tonour pixk dedrimation to tell is about a mix up. They truly do care for customers and it shows. Thank you so much
Stayed 4 nights in Jun 2025

4/10 Poor

Bridget

Traveled with family
Liked: Cleanliness
Disliked: Amenities
This property is right downtown - and is loud at night due to the nightclubs. Music at the pool doesn’t appeal to Americans (local music) and is very loud-had to leave the pool one day and didn’t not return other days. Also they allow smoking at the pool. The plumbing system is poor - toilets not very operational. Nice staff.
Stayed 4 nights in Jun 2025

8/10 Good

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Website says shuttle service. Miss leading that it’s included, but it’s not. Overall, nice stay.
Stayed 1 night in May 2025

10/10 Excellent

Tony

Stayed 1 night in May 2025

10/10 Excellent

bojan

Stayed 7 nights in May 2025

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My fourth time staying at this property. Best location. Wonderful breakfast on roof. Very comfortable bed.
Stayed 4 nights in May 2025

10/10 Excellent

jason

Liked: Amenities
Most helpful and accommodating staff I’ve encountered. Location is central to everything you would need, Some
Stayed 1 night in May 2025

10/10 Excellent

Sivan

Great service, nice people, very clean and looks like the pictures. It’s important to know There is 300$ deposit cash that you get at the check out And extra 32$ fee for a night that you don’t get back
Stayed 4 nights in May 2025

10/10 Excellent

Mark

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Right on 5th with all the sights and action. The rooftop pool is incredible and the staff are very kind and welcoming.
Stayed 14 nights in May 2025

10/10 Excellent

jeremy

Stayed 2 nights in May 2025

6/10 Okay

Tiara

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We asked several times for our five day stay for our two free bottles of water a day and never received them
Stayed 4 nights in May 2025

8/10 Good

JIN WOO, Irvine

Traveled with family
Liked: Staff & service, amenities
The hotel is in a good location. The rooftop pool has a great view. I paid a high resort fee, but I still couldn't enjoy my time at the pool. The pool was so dirty because the non-hotel guests, the daytime guests, threw cigarettes and alcohol into the water. It was so disappointing.
Stayed 4 nights in May 2025

10/10 Excellent

Khalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, but the beach area is not really for swimmers, the stairs to the beach need repair, just be cautious of beach area in the water.
Stayed 2 nights in Apr 2025

8/10 Good

juan enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

America Valeria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property before and will definitely return! Great location if you want to be right in the heart of things!
Stayed 3 nights in Apr 2025

6/10 Okay

Arthur Carl Scheel

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not a Hyatt quality property. Needs massive updating since it was acquired from Thompson. All the tile in the Downtown House elevators was cracked and broken, just distressed and unsafe. JuanJo, Alex and Javy were really nice, awesome dudes. The resort fee is a joke, $34 a day and you get two bottles of water per day (go across to the Oxford and buy the same water for 30 pesos), but other than Sunday, there was no entertainment, no DJ (again DJ’s were suppose to be on Friday, Saturday and Sunday). The pool doesn’t close which is nice for a late swim, but this is a 5/10 property.
Stayed 6 nights in Apr 2025

8/10 Good

Rosario

Liked: Cleanliness, staff & service
I thought the hotel was adults only . I have stayed in the past no children this time kids were present
Stayed 6 nights in Apr 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The su loungers at the beach hotel on the beach need updating . And the other hotel they need some cushions on the white sun loungers
Stayed 20 nights in Apr 2025

10/10 Excellent

jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

ROSEMARIE, Guatemala

Stayed 5 nights in Mar 2025