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Azul Beach Resort The Fives Playa Del Carmen, by Karisma

4.5 out of 5.0

Recent guest reviews

Beach was full of seaweed. Rooms smelled funky and weren't kept real clean. They didn't change sheets once, and I marked them. Didn't leave the resort because of crime and the police pulled everyone over. Got seat belt ticket for the person in the backseat $60.

It was wonderful! The staff was great: welcoming, friendly, and always going above and beyond. Beautiful resort and beach.

Beautiful surroundings, friendly beach, room, and restaurant staff. Front desk slow with providing service requests.

Everything was wonderful however our "sky suite" which included a hot-tub on the roof-top veranda started leaking on day 2 and we were not able to really take advantage of that aspect of our suite. I found that the (male) concierge at the facility to be the most helpful and willing to go the extra mile to get us what we wanted (reservations, finding lost bags, etc.). The (females) seemed to not really care about anything but selling the time-share. We read some bad reviews about the various restaurants but found them all to be really good. The french (La Brasierre) was probably our least favorite, and the pizza at Flavors was excellent. We also really enjoyed the sushi restaurant but we like sushi too. We thought it odd that there were pools close to the villa's but you couldn't get towels after 5:00 PM except down at the beach pool and even that pool butler closed down at 6:30 PM. Over-all giving the experience and resort a 4 out of 5 and would go back again. It is a great resort for families for sure with lots of kid-friendly activities to do.

Rooms and service were excellent. We had a 2br sky and found it very spacious. Sky suite was a free upgrade which was nice but I wouldn't overpay for this Food was really good for an all inclusive Lots of kids and a little quite at night but we were cool with it

This property is clearly geared toward timeshare users. Upon check-in you were told you had a Personal Concierge who basically wanted to sell you a timeshare. The overall property and it's ground were nice, the beach was okay and the food was okay. Nothing special and nothing horrible about the resort.

Outstanding family getaway. Perfect for children of all ages. My kids loved the play house. Awesome pool, great food and the rooms were perfect. The grounds of the resort were immaculate. Staff was friendly. Definitely would reccomment the Azul Fives.

This was an amazing hotel experience, the service, the room confort, the amenities, all was unforgettable. Hope to go back next summer.

Excelent, I have no words to describe it! the staff is the greatest!!

it was very good , great staff ! Beautiful stay in playa !

We had the 2 bedroom penthouse suite and it was wonderful. Had a great time up there when our 18 month old son would go to bed. We had a baby video monitor that was for long range and it worked. The Azulitos club for kids is great. We used it twice so my son would get tired and my wife and get her massage in. Beach is very rocky and it was jellyfish season, so there was hardly anyone swimming. Pools fantastic with 4 swim up bars but only 3 were open but all great. Food was good overall. Some dishes really were great and others not so much. Drinks were plenty, and the good stuff you have to ask for it as they don't have it on display. Overall it was a great hotel and would come back

it was very Nice, modern , the staff is just amazing!

Predio El Limonar Fraccion 2 Playa del Carmen QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located within 2 miles (3 km) of Grand Coral Golf Riviera Maya, Azul Beach Resort The Fives Playa Del Carmen, by Karisma places you within a few miles (5 km) of El Camaleon Golf Club. This 524-room, 4.5-star resort welcomes business and leisure travelers with 7 outdoor pools, a full-service spa, and 12 restaurants. On the beach, the resort is also close to 28 de Julio Square and Guadalupe Church.


Dining

Start your day off right with a free full breakfast. Enjoy the ocean views at SEA OLIVE, one of 12 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service.


Rooms

The 524 air-conditioned accommodations feature balconies or patios and afford space to spread out with separate bedrooms, living rooms, and dining areas. Guests can expect free WiFi and LCD TVs with cable channels and DVD players. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include iPod docks, minibars, and coffee makers.


Property features

Guests of Azul Beach Resort The Fives Playa Del Carmen, by Karisma have access to a full-service spa, 7 outdoor pools, and a nightclub. Free valet and self parking are available, and there's also a shopping center shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a children's pool, a 24-hour fitness center, and a spa tub.

Room options

One Bedroom Jacuzzi Resort Residence

King 1 | Sleeps 4

Two Bedroom Resort Residence

King 1 | King 2 | Sleeps 6

Three Bedroom Resort Residence

King 3 | Sleeps 8

Two Bedroom Penthouse Resort Residence

King 1 | King 2 | Sleeps 6

Guest reviews for Azul Beach Resort The Fives Playa Del Carmen

Everyone (3) Couples (1) Family (5) Friends (1) Other (2)
2

at least the food was good!

Everyone

Beach was full of seaweed. Rooms smelled funky and weren't kept real clean. They didn't change sheets once, and I marked them. Didn't leave the resort because of crime and the police pulled everyone over. Got seat belt ticket for the person in the backseat $60.

By , from Kansas city on Sep 9, 2017

Review comment responded on Sep 18, 2017

Thank you for the time provided to us to tell us about your experience, where are looking forward to host you to surpass any bad reflection from last stay.

5

great resort

Everyone

It was wonderful! The staff was great: welcoming, friendly, and always going above and beyond. Beautiful resort and beach.

By , from dallas, tx on Sep 3, 2017

Review comment responded on Oct 21, 2017

Thank you for your review. We are very delighted to hear that you enjoyed your time with us and we hope our wonderful team were able to make your stay most comfortable. We look forward to seeing you again soon.

4

azil fives beautiful

Everyone

Beautiful surroundings, friendly beach, room, and restaurant staff. Front desk slow with providing service requests.

By , from Gainesville, Florida on Dec 4, 2016

4

excellent resort with very friendly staff

Families

Everything was wonderful however our "sky suite" which included a hot-tub on the roof-top veranda started leaking on day 2 and we were not able to really take advantage of that aspect of our suite. I found that the (male) concierge at the facility to be the most helpful and willing to go the extra mile to get us what we wanted (reservations, finding lost bags, etc.). The (females) seemed to not really care about anything but selling the time-share. We read some bad reviews about the various restaurants but found them all to be really good. The french (La Brasierre) was probably our least favorite, and the pizza at Flavors was excellent. We also really enjoyed the sushi restaurant but we like sushi too. We thought it odd that there were pools close to the villa's but you couldn't get towels after 5:00 PM except down at the beach pool and even that pool butler closed down at 6:30 PM. Over-all giving the experience and resort a 4 out of 5 and would go back again. It is a great resort for families for sure with lots of kid-friendly activities to do.

By , from Oklahoma on Apr 24, 2016

5

excellent stay

Families

Rooms and service were excellent. We had a 2br sky and found it very spacious. Sky suite was a free upgrade which was nice but I wouldn't overpay for this Food was really good for an all inclusive Lots of kids and a little quite at night but we were cool with it

By on Mar 17, 2014

3

just okay

GetawayWithFriends

This property is clearly geared toward timeshare users. Upon check-in you were told you had a Personal Concierge who basically wanted to sell you a timeshare. The overall property and it's ground were nice, the beach was okay and the food was okay. Nothing special and nothing horrible about the resort.

By on Jan 24, 2014

4

family getaway

Families

Outstanding family getaway. Perfect for children of all ages. My kids loved the play house. Awesome pool, great food and the rooms were perfect. The grounds of the resort were immaculate. Staff was friendly. Definitely would reccomment the Azul Fives.

By on Dec 1, 2012

5

excellent experience over the caribbean

Families

This was an amazing hotel experience, the service, the room confort, the amenities, all was unforgettable. Hope to go back next summer.

By on Oct 29, 2012

5

fantastic service

Couples

Excelent, I have no words to describe it! the staff is the greatest!!

By on Oct 16, 2012

5

greattttt!

Singles

it was very good , great staff ! Beautiful stay in playa !

By on Aug 11, 2012