The resort was gorgeous and maintained with so much care. It was the entire team of staff, though, that made this a trip of a lifetime. We were made to feel special every moment. Every person on their team goes above and beyond. Our butler was Carlos and he was truly exceptional. From incredible extra things he did to help us celebrate our honeymoon, to all the mundane tasks we didn't have to worry about because he took care of everything, we couldn't have had a better time, hugely because of him. Restaurant staff, and bar staff were amazing, too. Each one was a delight, but Rigoberto, Yasmine, Maria, Yaylee, Gilda are a handful that truly made deep impressions. There is not a single person there who didn't try to make you feel at home and clearly wanted our experience to be incredible. They called it well deserved, but I don't think there is anything we could have done to deserve a honeymoon as beautiful as ours was. I thank EVERY person there that made that possible. Cannot recommend this resort enough. We booked premier club, and while I don't think it would have been possible to not enjoy the trip, we will be doing it again. The main areas had many fun activities, but it was nice to have the option for a quieter moment when you needed it. I add this because I know we were on the fence about the premier club. We had a swim out bungalow and every detail was heavenly.
Fantastic service. Great choices for restaurants. Beautiful pool and beach. Nice rooms with large dual shower head. Fun entertainment. Unlimited drinks. Wine flows like water.
We had the best time for our delayed honeymoon here. We stayed in the preferred club with and ocean view and could not have asked for a better room. Diva, The Cat, Maria, Martha, and Karla made our trip awesome! The food was delicious as well as the drinks. The nightly shows were also great!
Everything was excellent except that Spanish people like me shouldn’t go there because the music,must of the food, the show’s everything is in English I understand must of the guest are Americans but they also have Spanish people. I think is ridiculous that we pay a resort to get out of USA and feel like we are in at Latino county to enjoy and literally have to say please a million times to the DJ to play a music for you it was so uncomfortable. So they corporation should at least mix the culture little bit at least some people would like to learn and know about the Dominican culture. Other than that everything was good specially the employees they were great. I remember Diva, yaritza, Angelina, yogency, Doris, Ramon and kandra at the front desk and of course Luis at the Italian restaurant was so genuine with us and offering me a tres leche even when the restaurant did not have it that is a memorable moment for me. I work for marriott and Hilton and I know very well about customer service. Thank you so much for make my time off amazing!!
The service, beach, drinks, room, lobby and pools were all great! I recommend this place, and plan to stay at Secrets again!
This property and everyone that works there is AMAZING!!! The quality of the food is incredible. We are at every restaurant and were never disappointed. Our concierge Eduar was absolutely top notch going above and beyond for us. The beach is gorgeous, the drinks were plentiful, the pool pristine, and the entertainment staff was fantastic. I can't say enough about this resort. As all the staff would say, "welcome home" (they aren't lying)
The resort is nice , great access to ocean , the few cons are some of the sales staff are very pushy , and don’t take well to no. Also, depending on your concierge your treatment we’ll be vastly different then your neighbors. We did try and speak to management they seemed concern talked about a possible discount during checkout. Did not receive this and did not bother to remind them. For the price I recommend a different hotel.
This is a great resort with great staff. Much thanks to Drago who was our concierge and to the tremendous staff all over the resort. The bad press has been overblown and is hurting tourism here. You will not regret going here and will not be disappointed. Nothing to be scared of.
Everything was perfect! The staff was very friendly and helpful from the minute we arrived. Our server on the beach, Nelson, was awesome! Highly recommend to anyone!
Everything was totally awesome. My only suggestion is better music and entertainment at the pool during the day. It was very spa like all day and I prefer a little more upbeat tempo. The people were unbelievably kind and friendly.
Located within a leisurely stroll of Juanillo Beach, Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive is within a few miles (5 km) of Punta Espada Golf Course. This 457-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 8 restaurants.
Start your day off right with a free buffet breakfast. Enjoy the ocean views at SeaSide Grill, one of 8 onsite restaurants. You can sip a beverage at the coffee shop/cafe.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free minibar items, balconies or patios, and coffee makers are other standard amenities.
Guests of Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. Free valet parking is included with your stay. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this adults-only hotel include a gym, a sauna, and free WiFi in public areas.
Dear Shakeelah, Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager
Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager
The resort was gorgeous and maintained with so much care. It was the entire team of staff, though, that made this a trip of a lifetime. We were made to feel special every moment. Every person on their team goes above and beyond. Our butler was Carlos and he was truly exceptional. From incredible extra things he did to help us celebrate our honeymoon, to all the mundane tasks we didn't have to worry about because he took care of everything, we couldn't have had a better time, hugely because of him. Restaurant staff, and bar staff were amazing, too. Each one was a delight, but Rigoberto, Yasmine, Maria, Yaylee, Gilda are a handful that truly made deep impressions. There is not a single person there who didn't try to make you feel at home and clearly wanted our experience to be incredible. They called it well deserved, but I don't think there is anything we could have done to deserve a honeymoon as beautiful as ours was. I thank EVERY person there that made that possible. Cannot recommend this resort enough. We booked premier club, and while I don't think it would have been possible to not enjoy the trip, we will be doing it again. The main areas had many fun activities, but it was nice to have the option for a quieter moment when you needed it. I add this because I know we were on the fence about the premier club. We had a swim out bungalow and every detail was heavenly.
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Andrea Cassera Social Media Coordinator
Fantastic service. Great choices for restaurants. Beautiful pool and beach. Nice rooms with large dual shower head. Fun entertainment. Unlimited drinks. Wine flows like water.
Thank you for the great feedback of your recent holiday experience; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay, we look forward to your next visit. Best regards, Andrea Cassera Social Media Coordinator
We had the best time for our delayed honeymoon here. We stayed in the preferred club with and ocean view and could not have asked for a better room. Diva, The Cat, Maria, Martha, and Karla made our trip awesome! The food was delicious as well as the drinks. The nightly shows were also great!
Dear Guest, Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
Everything was excellent except that Spanish people like me shouldn’t go there because the music,must of the food, the show’s everything is in English I understand must of the guest are Americans but they also have Spanish people. I think is ridiculous that we pay a resort to get out of USA and feel like we are in at Latino county to enjoy and literally have to say please a million times to the DJ to play a music for you it was so uncomfortable. So they corporation should at least mix the culture little bit at least some people would like to learn and know about the Dominican culture. Other than that everything was good specially the employees they were great. I remember Diva, yaritza, Angelina, yogency, Doris, Ramon and kandra at the front desk and of course Luis at the Italian restaurant was so genuine with us and offering me a tres leche even when the restaurant did not have it that is a memorable moment for me. I work for marriott and Hilton and I know very well about customer service. Thank you so much for make my time off amazing!!
Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless, we will make sure to discuss your comments with the head of entertainment for information and improvement. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
The service, beach, drinks, room, lobby and pools were all great! I recommend this place, and plan to stay at Secrets again!
Dear guest, Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
Dear David, Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager