The property condition is actually very good, How ever the staffs at the front desk are the WORST of the worst. They have no cloud what customer service is. You have to please and bribe them just to check in at the hotel you have already payed for. I mean the experience at this hotel front desk was unbelievable. Every one at this hotel wants something from you . at the front desk the gentlemen asked me for a tip if i want a better room, at the bar we asked for all inclusive wine and one of the barman was trying to sale us a bottle. we found a roached in are room, The buffet area was not organized everyone where just doing what ever. this place was my first and last that's if the place don't go out off business first because the employees are very busy steeling and doing what ever they wont with zero supervisions
It was a very nice stay, the employees were very polite and helpful!
If possible avoid weekends, the hotel is over packed with locals. They are nice, but loud and don't wear face mask or mantain social distance.
Staff and management was very helpful and polite. The entertainers were the best part of the experience. Tsunami, King Kong, and Nutella were all amazing and truly made our experience memorable.
It was very nice, excellent food
Due Covid there was No showes. Food was Ok.
Такое впечетление буто попал в мотель. Всё зашарпано старое и не ухожиные комнаты.
The property was clean and the beach was very nice. The staff is terrible!!
Very disorganized, understaffed, staff was over worked and unhappy. I upgraded to premium but my room was not up to par, my room phone was not working for 2 days, wifi didn't work inside the room, room service sucked, i can go on and on about the negatives. Staff were nice. Good drinks, decent food.
Property was what i needed to get away from my busy life schedule. Clean, enjoyable food and warm/hot weather.
I was not impressed with the food quality. Many Reps at hotel try to sell you something throughout the day. Rooms were up kept well . Bar service people always had a smile .
The 4 restaurants on the property which required reservations served substandard meals. The excursion to the beach on the Caribbean side of the island involved 9 hours travel round trip for only 2 1/2 hours of beach time with poor snorkeling and obnoxiously loud music during the travel to and from the beach. The lunch provide was marginal.
Excellent place & friedly staff. Food & drinks till you drop
We enjoyed our visit to Impressive. We did upgrade to Premium when we arrived, but would have been better off upgrading when we made the initial reservation instead of waiting. The food was okay in the buffet; there were many choices so you could always find something if you didn't like something else. We really enjoyed the Japanese restaurant. Juan in the swim up pool bar was a fun, fantastic bartender.
The grounds were beautiful, clean and well laid out. There were too many resort representatives trying to up sell and get you to commit to their “superior membership.” According to the orbitz description, we paid for and should have had an ocean view but were put into rooms with barely an ocean view. We had to upgrade to get an actual ocean view. The beachside bars closed too early and served cheap and barely consumable drinks.
Grounds were beautiful. Paying for the upgrade was great. The service was terrible, and they ran out of pop and beer regularly. It was over booked. Some people with reservation could not even stay at the resprt.
We stayed here two years in a row. Last year the resort was outstanding! Great selection of food. This year service the buffet was much poorer and less options to choose. We upgraded to premium and most of the bars kept running out of items.I wanted a mimosa and one bar didn't have orange juice so I went to another bar and they were out of champagne.. ... This happened a lot. Restaurants were good. Limited wait staff on the beach.
Palma Real Shopping Village is within 2 miles (3 km) of Impressive Punta Cana while other popular attractions such as Bavaro Beach are within 3 miles (5 km). This 652-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a casino.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. This property is home to 7 onsite restaurants, perfect for a quick bite to eat. Get a quick energy boost at the coffee shop/café, or meet other guests at the free daily manager's reception.
All of Impressive Punta Cana's 652 air-conditioned rooms provide free minibar items, iPod docks, and coffee makers. Guests can expect to find LCD TVs with cable channels. Other amenities include hair dryers, safes, and phones.
Impressive Punta Cana features a full-service spa, 3 outdoor pools, and a casino. You can take advantage of free parking, along with a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
The property condition is actually very good, How ever the staffs at the front desk are the WORST of the worst. They have no cloud what customer service is. You have to please and bribe them just to check in at the hotel you have already payed for. I mean the experience at this hotel front desk was unbelievable. Every one at this hotel wants something from you . at the front desk the gentlemen asked me for a tip if i want a better room, at the bar we asked for all inclusive wine and one of the barman was trying to sale us a bottle. we found a roached in are room, The buffet area was not organized everyone where just doing what ever. this place was my first and last that's if the place don't go out off business first because the employees are very busy steeling and doing what ever they wont with zero supervisions
It was a very nice stay, the employees were very polite and helpful!
Dear Guest, Thank you very much for the time you have taken to share such an enthusiastic review about your recent visit. We are overjoyed to read that you’ve enjoyed your stay, especially our kind staff and overall facilities. Your feedback regarding the balance between fun and relaxation. We hope to weolcome you again. Econcierge Impressive Punta Cana
Estimado Huésped, Quisiéramos expresar nuestro agradecimiento por elegir Impressive Punta Cana para pasar sus vacaciones,. Al mismo tiempo nos disculpamos por cualquier inconveniente que pueda haber experimentado durante su estadía. Seguimos trabajando para brindar mejores experiencias a nuestros huéspedes, y esperamos poder darle la bienvenida de nuevo para que disfrute una vacación totalmente magnífica. Econcierge Impressive Punta Cana
If possible avoid weekends, the hotel is over packed with locals. They are nice, but loud and don't wear face mask or mantain social distance.
Dear Guest, Thank you for allowing us to receive you at our Impressive Punta Cana and for your opinion. We appreciate your comments regarding your stay with us, we are glad to know that overall you have enjoyed your vacations. Regarding Weekends, you can be sure that we will take your opinion into account for future improvements, Your opinion is very valuable to us. Econcierge Impressive Punta Cana
Staff and management was very helpful and polite. The entertainers were the best part of the experience. Tsunami, King Kong, and Nutella were all amazing and truly made our experience memorable.
Dear Guest, Thank you very much for reviewing about your recent visit. We are overjoyed to read that you’ve enjoyed your stay, especially our kind staff and overall facilities. Your feedback will be shared with Tsunami, King Kong and Nutella who made of your vacations even more enjoyable. We hope to welcome you again. Econcierge Impressive Punta Cana
It was very nice, excellent food
Dear Guest, Thank you for leaving us your review. We are so happy to hear that you had a "Great" time, and that we were able to exceed your expectations with our facilities, food and friendly service from our team. Best Regards Econcierge Impressive Punta Cana
Due Covid there was No showes. Food was Ok.
Hi.. Thank you for choosing us as your holiday destination and leaving us your review. It is very gratifying to know that you have enjoyed your holiday with us. Hope to host you again on your next vacations. Econcierge Impressive Punta Cana
Dear Guest, Thank you for leaving you feedback about your recent stay with us. All the comments from our guests are really important for us since feedback is always taken into consideration to improve and being able to offer our guests remarkable experiences. Econcierge Impressive Punta Cana
Такое впечетление буто попал в мотель. Всё зашарпано старое и не ухожиные комнаты.
Dear Guest, We are pleased to know that the service and hospitality of our team were highlights of your recent experience at our resort. Your comment about the room has also been noted and shared with our team so that necessary changes can be explored to meet our guests' expectations. Thank you again for visiting our property and for taking the time to share your feedback. All the best, Eva Hernandez eConcierge Impressive Resorts & Spas
The property was clean and the beach was very nice. The staff is terrible!!
Dear David, Thank you for your thorough review. We are really sorry we could not meet your expectations with our staff. Thank you for helping us to make it better, we hope to welcome you back to enjoy the improvements. All the best, Eva Hernandez eConcierge Impressive Resorts & Spas
Dear Guest, We apologize for the mishaps you may have experienced. Concerning your stay we are concerned to know we could not offer you the great customer service we strive for to all of our guests. We are always ready to improve, we will share your remarks with our team at the involved departments, and we will reinforce our customer service standards. Econcierge Impressive Punta Cana