Clean and good staff service
Room was ok. Pool was nice. Food was terrible, no variety. Check in took 45 minutes. Dico had no air conditioning. Entertainment was lacking. Couldn't get reservations for oter restaurants
All of the employees were very friendly and helpful first time there end would go again
There's no variety of food, have to wait in line for food, food quality is low, there's not much activities for guest...
Very long line on reception for check in without COVID-19 distance requarement.
No shower no water in 4th floor unfortunately , not recommended at all
Racist they just pay attention to the people from others countries the people from DR they don't care about it they have privilege for people out of the country and thats no right i pay the same amount of money that others people pay thats why i give bad comments
The property condition is actually very good, How ever the staffs at the front desk are the WORST of the worst. They have no cloud what customer service is. You have to please and bribe them just to check in at the hotel you have already payed for. I mean the experience at this hotel front desk was unbelievable. Every one at this hotel wants something from you . at the front desk the gentlemen asked me for a tip if i want a better room, at the bar we asked for all inclusive wine and one of the barman was trying to sale us a bottle. we found a roached in are room, The buffet area was not organized everyone where just doing what ever. this place was my first and last that's if the place don't go out off business first because the employees are very busy steeling and doing what ever they wont with zero supervisions
It was a very nice stay, the employees were very polite and helpful!
If possible avoid weekends, the hotel is over packed with locals. They are nice, but loud and don't wear face mask or mantain social distance.
Staff and management was very helpful and polite. The entertainers were the best part of the experience. Tsunami, King Kong, and Nutella were all amazing and truly made our experience memorable.
It was very nice, excellent food
Due Covid there was No showes. Food was Ok.
Такое впечетление буто попал в мотель. Всё зашарпано старое и не ухожиные комнаты.
Clean and good staff service
Room was ok. Pool was nice. Food was terrible, no variety. Check in took 45 minutes. Dico had no air conditioning. Entertainment was lacking. Couldn't get reservations for oter restaurants
Dear guest, First of all, thank you for choosing Impressive Punta Cana and for taking the time to share your experience with us. The opinions of our customers are very important as they allow us to detect opportunities for improvement. That is why we will take your comments into account in order to take the necessary measures to provide a better service every day. We hope to have you back very soon and offer you the best attention. Regards,
All of the employees were very friendly and helpful first time there end would go again
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care. Regards,
There's no variety of food, have to wait in line for food, food quality is low, there's not much activities for guest...
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your review of your stay with us. We are committed to our customers and the constant improvement of the services we offer, so we take very much into account your ratings. This allows us to evaluate possible measures and thus be able to provide better service every day. We are sorry for any inconvenience we may have caused you. We hope to have you back soon to offer you a better experience. Regards,
Very long line on reception for check in without COVID-19 distance requarement.
Dear Michelle, Thank you very much for have chosen our hotels as your holiday destination. We deeply appreciate your comments that helps to improve the quality of our services and the experience of our guest. Thank you very much for your comments. Kind Regards. Econcierge Impressive Punta Cana
No shower no water in 4th floor unfortunately , not recommended at all
Dear Mohamed, We appreciate that you has chosen us as your vacation destination and the time you invested in writing a summary of your stay with us. We strive to provide a great time for all of our guests, and we deeply regret that we were unable to meet your expectations this time. Please receives our apologies for the inconvenience. Our resort has always been known for providing excellent customer service, and we can assure you that this is not our standard. We will review your comments about our service in detail and will work to avoid similar reports from our future guests. Econcierge Impressive Punta Cana
Dear guest, First of all, thank you for choosing Impressive Punta Cana and sharing your experience with us. We are pleased to know that your stay at the resort was positive and that you were able to enjoy the facilities and the friendly service of our team. We would be delighted to welcome you again and offer you the best of care.Regards,