Great relaxing place with friendly staff
Love the hobo chic nature vibes it gave for wellness
We stayed at the end of May and I must say they made it such a wonderful stay. Staff were super friendly, energetic, and ready to help. If you want to get on their good side, learn a few phrase in the local language, they take very well to it. Even if you mess up. The Covid measures they have in place was not overbearing and help use feel more at ease. We did pay the Level Access and it was well worth this addition! The drinks weren't strong at all, but wasn't looking to get wasted at all. no way to reheat the food, so it would be nice to have a microwave in the room. The min bar is lacking, but you can get drinks anywhere on the resort so it wasn't all that necessary for us. The food!!! Was pretty good. Breakfast and lunch were our favorite. Although the APP never worked while we were there so we had to call to make our dinner reservations. We thoroughly enjoyed the Italian restaurant, wish we could have brought some home. Love the Japanese restaurant and it was worth every bit of the money. We had leftovers from this meal. If you do decide to partake in the excursions offered on the beach I HIGHLY recommend seeking out and booking Lucky (tell him Nicole sent you). He'll be wearing "Shopping Center#8". All in all it was worth every thing! I see now why people take this trip on an annual basis. Think I'm going to add this to my life requirements lol.
This was only my second all-inclusive vacation, and it was a bit of a letdown. Things were mostly ok, but not great and not special. First, the good: the beach there is really nice. The sand is soft and it was not crowded so there were plenty of chairs and umbrellas. The staff was helpful and polite. Now the less good: The food, in particular, was pretty mediocre. Some dinners were pretty good, most were average and one was just plain bad. The buffets for breakfast and lunch were really mediocre. The staff, while polite, was not always helpful. part of that was the language barrier, which is my fault for not speaking Spanish. But it was really hard and time consuming to do basic things like make a dinner reservation (required if you don't want a buffet) or even figure out what the dinner options are. Check-in was also very slow. I had a problem in that I arrived at noon. My room wasn't ready until 2:00, which was fine, but them my luggage didn't arrive until nearly 7:00, after at least 4-5 calls. I should say that I was not in the upgraded "Level" section. I had friends staying there and it was definitely nicer in terms of the facilities and the personal concierge service was very helpful. If you are going to go to this resort, pay for that upgrade. Without it, you'll get a lot less help and a lot poorer service.
The hotel property is beautiful, but the rooms aren't in good condition. My bathroom door (which was full glass) didn't close. Even if it had, anyone else in the room would have a full view of someone using the toilet. The shower pooled with water because the floor was sunken in. My safe didn't work. The deadbolt lock to the room didn't work. Cleaners would come every day. The maid actually folded my dirty (wet) bathmat and towels and put them back. The staff are painfully incompetent and rude. When you arrive in your room, there's no booklet with information about the activities or amenities. You're supposed to download an app, which doesn't work. If you call the front desk/operator, you'll be transferred around and no one will answer your questions. Room service doesn't answer the phone, either. Did I mention that the concierge sent me "shopping" to his friend's store that was a scam? There's nothing like feeling stranded god knows where because you don't want to pay $120 USD for a magnet, a coin purse, and a tiny bowl, and you have to push your way past the owner to get out. I got yelled at by the owner and the driver, and wondered if I'd make it back. Good luck getting out of the hotel. The property is huge and you'll need to ride a golf cart to get yourself and your bags to the exit. Call and call again and no golf cart will ever come. I called twice, an employee called, and still I waited in the heat, finally walking and walking with my bags. Missed my flight!
Beautiful property. Well maintained. Great beach. Some really outstanding staff. A bit of an English language barrier. Be prepared to schedule your return transportation and covid teat yourself. No reminders from the staff for checkout procedures either. Breakfast and lunch menu's were unchanged for the week. A different a la carte restaurant open every night. That was really nice.
nice hotel, staff could be friendlier, but overall good experience
Been going to this hotel for years. Love coming here! We always stay on the Level side, adults only. We have a great time.
Beautiful resort, friendly staff, a lot to do. Great Place
Beautiful resort. Food was not what we are used to. Had a few problems with plumbing system
Food awful, 90% of the services of the adults are REGULAR. Eating always with kids, 4 restaurants always closed, Snack bars are supermini snack bars... reallyMelia was disappointing!!!!
Very good experience my wife and i loved to stayed here,staff is great
unfortunately there are a lot more cons than pros regarding this "adults only" property. IF YOU ARE ACTUALLY LOOKING FOR AN ADULTS ONLY RESORT KEEP SCROLLING PAST THIS ONE. pros: property itself is beautiful. Kept very clean. The room was spacious and clean for the most part. They do not wash the glasses and coffee mugs daily in the room is the only concern with that. I had to wash my own mugs if I wanted to make coffee the next day. Beach was also beautiful. Unfortunately during our stay there was a huge seaweed problem, but they worked very hard on cleaning up the beach. cons: Food - for breakfast and lunch you have no variety. You have the same exact food every day which get tiring very fast. On top of it it is all precooked before they start serving so it is mostly cold by the time you get to eat. Dinner - All of the restaurants besides ONE buffet are on the children's side of the resort, which is fine thinking we at least have the adult buffet we could eat at in peace. WE WERE WRONG. The only one dinner place on the adult side was swarming with screaming and crying children. Parents did not watch these children who stuck their hands and fingers in all the food that was displayed which grossed me out to even eat anything. Also because it was crowded with families not only adults the food went really fast and was never refurbished. So if you want to actually eat dinner and have food be sure you arrive early. Adults only section of beach also taken up by families.
Melia Punta Cana Beach Resort - Adults Only All Inclusive places you within a mile (2 km) of popular attractions like Palma Real Shopping Village and Cocotal Golf and Country Club. This 544-room, 4.5-star property has 4 outdoor pools along with a private beach and a golf course.
Free buffet breakfast is included with your stay and awaits you each morning. Enjoy dining at Mosaico, one of 12 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.
The 544 air-conditioned accommodations feature furnished balconies and afford space to spread out with a separate bedroom and living rooms. Guests can expect free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free minibar items, coffee makers, and free bottled water are other standard amenities.
Melia Punta Cana Beach Resort - Adults Only All Inclusive features a private beach, a golf course, and a full-service spa. You can take advantage of free parking, along with a free beach shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and tours or tickets. Other amenities at this adults-only property include 4 outdoor pools, a casino, and a fitness center.
Great relaxing place with friendly staff
Love the hobo chic nature vibes it gave for wellness
Dear Guest, Thank you very much for sharing your experience with us. We are glad to know that you enjoyed your stay, our facilities, and the wellness concept. We are looking forward to your next visit. Kind regards
We stayed at the end of May and I must say they made it such a wonderful stay. Staff were super friendly, energetic, and ready to help. If you want to get on their good side, learn a few phrase in the local language, they take very well to it. Even if you mess up. The Covid measures they have in place was not overbearing and help use feel more at ease. We did pay the Level Access and it was well worth this addition! The drinks weren't strong at all, but wasn't looking to get wasted at all. no way to reheat the food, so it would be nice to have a microwave in the room. The min bar is lacking, but you can get drinks anywhere on the resort so it wasn't all that necessary for us. The food!!! Was pretty good. Breakfast and lunch were our favorite. Although the APP never worked while we were there so we had to call to make our dinner reservations. We thoroughly enjoyed the Italian restaurant, wish we could have brought some home. Love the Japanese restaurant and it was worth every bit of the money. We had leftovers from this meal. If you do decide to partake in the excursions offered on the beach I HIGHLY recommend seeking out and booking Lucky (tell him Nicole sent you). He'll be wearing "Shopping Center#8". All in all it was worth every thing! I see now why people take this trip on an annual basis. Think I'm going to add this to my life requirements lol.
Dear Guest, Thank you very much for your wonderful comment, about your stay at our resort. We are delighted to know that you overall enjoyed your stay, the friendly service received, and the culinary variety in our different gastronomic outlets, especially at Casa Nostra and Hokkaido. Furthermore, we appreciate your observations regarding the minibar and microwave in the room, which we will share with the corresponding departments, for their knowledge. We are looking forward to welcoming you back soon. Kind regards,
Querido Huésped, Gracias por compartir parte de su experiencia con nosotros, lamentamos que sus expectativas no hayan sido cubiertas, así mismo lamentamos no tener más detalles de las áreas que usted siente debemos mejorar, hubiésemos esperado una reseña más substancial. Saludos cordiales,
Dear Guest, Thank you very much for your high rating and support. We are looking forward to your next visit. Kind regards,
Dear Guest, Thank you very much for your high rating and visit. We are looking forward to welcoming you back soon. Kind regards,
This was only my second all-inclusive vacation, and it was a bit of a letdown. Things were mostly ok, but not great and not special. First, the good: the beach there is really nice. The sand is soft and it was not crowded so there were plenty of chairs and umbrellas. The staff was helpful and polite. Now the less good: The food, in particular, was pretty mediocre. Some dinners were pretty good, most were average and one was just plain bad. The buffets for breakfast and lunch were really mediocre. The staff, while polite, was not always helpful. part of that was the language barrier, which is my fault for not speaking Spanish. But it was really hard and time consuming to do basic things like make a dinner reservation (required if you don't want a buffet) or even figure out what the dinner options are. Check-in was also very slow. I had a problem in that I arrived at noon. My room wasn't ready until 2:00, which was fine, but them my luggage didn't arrive until nearly 7:00, after at least 4-5 calls. I should say that I was not in the upgraded "Level" section. I had friends staying there and it was definitely nicer in terms of the facilities and the personal concierge service was very helpful. If you are going to go to this resort, pay for that upgrade. Without it, you'll get a lot less help and a lot poorer service.
Dear Guest, First of all, we would like to thank you for choosing us as your vacation destination. Surpassing our guests´ expectations is the basis in the design and selection of the different hotel services offered; your satisfaction motivates us to provide you the authentic Meliá Experience. For this reason, to realize that certain areas have negatively affected your current impression has saddened us, and for which we would like to apologize. The gastronomic offer designed for our hotels involves an analysis that includes the preference, lifestyle, and tastes of our potential customers; so that the product made available to them meets the objective of satisfying their expectations. In this aspect, noting that the same during your stay has not been as expected, has not caused great regret. Your comments are a very important basis for us as they provide us with the truest feedback as to whether our product is being well accepted. To that end, we will take your comments as details to be improved, to provide the service that our customers expect and deserve; therefore, we have already redirected your opinion to our Food and Beverage Director for a thorough analysis, intending to improve our services. In regards, to the language barrier allow us to mention that for us is extremely important that our staff maintains clear and professional communication with our guest, reason why we focus on improving their knowledge skills in optimum qualification, we will make sure your opinion about the language barrier is taken into consideration as a constructive matter to be reinforced. Once again, we apologize for any inconvenience during your stay that may have tarnished your perception of us. We look forward to welcoming you back to provide you with a great experience, and to perceive the improvements we wish to implement. Kind regards
Dear Guest, Thank you for your rating and visit. We hope you enjoyed your stay and are looking forward to welcoming you back soon. Kind regards,
The hotel property is beautiful, but the rooms aren't in good condition. My bathroom door (which was full glass) didn't close. Even if it had, anyone else in the room would have a full view of someone using the toilet. The shower pooled with water because the floor was sunken in. My safe didn't work. The deadbolt lock to the room didn't work. Cleaners would come every day. The maid actually folded my dirty (wet) bathmat and towels and put them back. The staff are painfully incompetent and rude. When you arrive in your room, there's no booklet with information about the activities or amenities. You're supposed to download an app, which doesn't work. If you call the front desk/operator, you'll be transferred around and no one will answer your questions. Room service doesn't answer the phone, either. Did I mention that the concierge sent me "shopping" to his friend's store that was a scam? There's nothing like feeling stranded god knows where because you don't want to pay $120 USD for a magnet, a coin purse, and a tiny bowl, and you have to push your way past the owner to get out. I got yelled at by the owner and the driver, and wondered if I'd make it back. Good luck getting out of the hotel. The property is huge and you'll need to ride a golf cart to get yourself and your bags to the exit. Call and call again and no golf cart will ever come. I called twice, an employee called, and still I waited in the heat, finally walking and walking with my bags. Missed my flight!
Dear Guest, First of all, we would like to thank you for choosing us as your vacations destination. Exceeding the guest´s expectations is the most relevant mission; your satisfaction is our objective, and the services and facilities the means to achieve it. They were designed to create exceptional memories and following our quality standards and your lifestyle. We are saddened to notice that your stay did not provide you with the expected experience, and your current impression difers from the customary memories our guests have when staying with us. Our company believes that each comment can show us the areas that might not have left a positive impact on the guests. for this reason, we appreciate been informed about them as we consider that your desire is for us to continue improving. In this spirit, we are grateful for the time invested in sharing with us your experience. Rest assured, we are taking your comments in this intended manner and have shared them with the respective departments for their review and the implementation of corrective measures. Once more, we would like to extend to you our apologies for not having provided you the desired experience. We hope to receive a new opportunity, to show you that our hotel has everything to create the best memories. Kind regards
Beautiful property. Well maintained. Great beach. Some really outstanding staff. A bit of an English language barrier. Be prepared to schedule your return transportation and covid teat yourself. No reminders from the staff for checkout procedures either. Breakfast and lunch menu's were unchanged for the week. A different a la carte restaurant open every night. That was really nice.
Dear Guest, Thank you for sharing your impressions with us. We're glad to notice that you enjoyed your overall stay. On the other side, we lament the perception you get from our team, as they are always willing to assist our guests with any request. Moreover, be assured that we'll communicate your remarks with the corresponding departments for their review. We're looking forward to welcoming you back soon. Kind regards
Dear Guest, First, we would like to thank you for choosing us as your vacation destination. We are glad to know that you had a relaxing time and are looking forward to welcoming you back soon. Kind regards