Friendly staff, hotel has beautiful vegetation, breakfast is very good. Needs improvement with the following: -jacuzzi in spa is not hot -all inclusive alcohol is cheap *unknown brands.
My experience at Melia was not very good. I told the front desk staff that my room had no hot water 3 times and they did nothing about it. I had to shower with freezing cold water during my entire stay. They didn’t even offer to change me to a different room. The light bulb was also non stop flickering and I requested for them to change it but they never did. The food was always cold and the way it is paired doesn’t make sense. Had no flavor and was not very good. They never changed the menu it was always the same thing. The trains and hotel trucks don’t care if you’re on the side walk. I almost got ran over. They should have a speed limit for the vehicles who drive where the pedestrians walk. This was my first solo trip and when I had my first dinner my server laughed when I told her I was dining alone, I did not feel welcomed at all. The waiters that work in the restaurant where kids are allowed were far more nice. The hotel doesn’t really feel like a wellness retreat, it’s really just like any other resort. Many of the activities were cancelled and they would make up an excuse but really it’s because they didn’t have the instructors. Although they advertise as eco friendly they are not at all. If you are vegan or have any dietary restrictions, do not come here there are no options! The menu is only labeled in Spanish and many guests had a hard time choosing what to eat because they had no idea what was going on. I want my money back!
We spent 8 nights in July 2022. I had food poisoning twice. I could not eat anything other than bread. The food gets spoiled because the restaurants do not put ice under food. They do not cook the meat well. Therefore, it gets becomes unsuitable to ingest. It was a terrible experience.
Servicio no tan bueno
.
This has been the best place I’ve stayed at in punta cana. I had a complimentary massage with my Level upgrade and it was sooo good. The level of service provided by every staff was impeccable! Everyone was always trying to accommodate and help you. Although it’s all inclusive, tipping those who helped only made my stay even better. They take care of the customers and their service should be compensated with tips. The rooms were very spacious and the cleaning lady was amazing! The concierge service that came with the upgrade was a plus because he was always attentive and made all of our reservations to the restaurants for us. He even sent me a daily message with the activities the resort held everyday. The food was great! There was something for everyone at the many different restaurants. The adults only section was a plus and the tranquility was everything! The property was so big that shuttles of go carts were regularly driving around to different locations to pick people up and take them to another side of the resort if they needed. Everyday the property was being maintained, cleaned and protected! A turtle was crossing one of the main roads for the shuttles and the driver stopped to save it and move it to the grass! The wellness adults only section I stayed in was a short walk to the beach, and the adults only restaurants were exactly what we needed as we travelled without the kids! I recommend this place to anyone who wants a great vacation! I will be going back!!
The worse experience of my life I went to relax and enjoy my time and I didn’t at all.
Beautiful resort
Excellent
The resort itself is beautiful and all the staff were super nice and helpful. The beach was very nice and they did a nice job keeping the seaweed cleaned up. The rooms are a little worn and the covers on the couches need to be cleaned. The food was just ok but we didn’t starve, could always find something.
Bad drinks,food
Upon arrival I loved the charm of this hotel. It does not give you the routine chain hotel vibe at all. You are greeted by a friendly staff member who escorts you to the sitting area. The welcome beverage is nice and refreshing. Gorgeous buildings,lobby, and it only gets more breathtaking when you walk in. The gentleman Raflein who checked me in was so Informative with the map of the resort, suggested lovely restaurants like “capri” and even helped me brush up on my Spanish (lol). I have stayed at dozen of hotels in the Dominican Republic… the Melia Punta Cana was on the top of the list of best stays/experiences ever! strict with COVID rules and wearing masks in common areas , they give you disposable gloves when handling the utensils at the buffets(a plus). The rooms were clean/High quality rooms, stocked with high quality Rituals products. very comfortable, and the staff was amazing all over the resort wherever you walked. The Manager Reyes Guzman was very hospitable and there for every need of mine. She also suggested we go to the rooftop bar”quimera “and had an amazing time beautiful views of the pool there . Although my stay was short I am DEFINITELY RETURNING and have told everyone of this wonderful resort. The best hotel I’ve ever been privileged enough to stay at. High quality rooms and high quality service.
I’ve been to DR on numerous occasions & have stayed at different hotels and the Melia is my absolute favorite!! The lobby is beautiful, staff is friendly & the food is delish!!! I had a small issue during one of my many visits and voiced my concern while I checked out. I was connected with one of the hotel managers named Reyes Guzmán and upon my next visits, she has been the best !!! Ms Guzmán has been so very accommodating ever since. She has a beautiful spirit. The staff is always so very helpful. William Yan is one of my favorite “butlers”. Santo & Nataly work at the beach and made sure to always check to see if we needed more drinks as we relaxed. I love it here!!
I love everything think there and I’ll going back soon 😘
las instalaciones y el servicio dentro del hotel muy bueno. los tours que venden no son recomendables.hay que salir del hotel y sos afuera es otro mundo.el paseo y la rumba en el katamaran no es recomendable como paseo con menores. eso es un degenero. imaginense lo que quiero decir. sabemos que eso es independiente del hotel pero ellos tienen servicio en las instalaciones y eso le vaja puntos,mucha tigreria en eso tures.
The property is clean & very well kept. The food is delicious & COVID protocols are in place The beds and pillows are comfy also
Melia Punta Cana Beach Wellness Inclusive - Adults only places you within a mile (2 km) of popular attractions like Cocotal Golf and Country Club and Palma Real Shopping Village. This 544-room, 4.5-star property has 4 outdoor pools along with a private beach and a golf course.
Enjoy dining at Mosaico, one of 12 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
Guests can expect free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include furnished balconies, living rooms, and free minibar items.
Melia Punta Cana Beach Wellness Inclusive - Adults only features a private beach, a golf course, and a full-service spa. You can take advantage of free parking, along with a free beach shuttle. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this adults-only property include 4 outdoor pools, a gym, and a sauna.
Friendly staff, hotel has beautiful vegetation, breakfast is very good. Needs improvement with the following: -jacuzzi in spa is not hot -all inclusive alcohol is cheap *unknown brands.
My experience at Melia was not very good. I told the front desk staff that my room had no hot water 3 times and they did nothing about it. I had to shower with freezing cold water during my entire stay. They didn’t even offer to change me to a different room. The light bulb was also non stop flickering and I requested for them to change it but they never did. The food was always cold and the way it is paired doesn’t make sense. Had no flavor and was not very good. They never changed the menu it was always the same thing. The trains and hotel trucks don’t care if you’re on the side walk. I almost got ran over. They should have a speed limit for the vehicles who drive where the pedestrians walk. This was my first solo trip and when I had my first dinner my server laughed when I told her I was dining alone, I did not feel welcomed at all. The waiters that work in the restaurant where kids are allowed were far more nice. The hotel doesn’t really feel like a wellness retreat, it’s really just like any other resort. Many of the activities were cancelled and they would make up an excuse but really it’s because they didn’t have the instructors. Although they advertise as eco friendly they are not at all. If you are vegan or have any dietary restrictions, do not come here there are no options! The menu is only labeled in Spanish and many guests had a hard time choosing what to eat because they had no idea what was going on. I want my money back!
We spent 8 nights in July 2022. I had food poisoning twice. I could not eat anything other than bread. The food gets spoiled because the restaurants do not put ice under food. They do not cook the meat well. Therefore, it gets becomes unsuitable to ingest. It was a terrible experience.
Dear Huseyin, First and foremost, we would like to thank you for choosing us as your vacation destination. As a service-oriented company, our goal is to provide spectacular experiences that create long-lasting memories for all our visitors; therefore, we deeply regret that during the recent visit there were certain aspects of your stay that caused you dissatisfaction. We regret to notice that you get sick during your stay and we hope you are fully recovered to date. Sometimes the change in climate and gastronomy can interfere with our state of health. However, we should outline as well that we have not been able to locate illness cases of this nature reported during the dates you stayed with us; please take into consideration that we had approximately 1400 customers during these dates. At the time, our hotel has a HACCP (Hazard Analysis and Critical Control Points) program that guarantees food and beverage quality on our premises. This system is monitored by an international company and ensures that the correct food and beverage handling procedures are in place. Tests for meals, water, and food preparation areas are taken regularly to support this program. We strongly feel we are providing a safe and hygienic gastronomic experience. We are certain that regaining your trust is a task rather challenging; however, we believe Melia Punta Cana Beach is a resort up to the task. We hope to have a new chance to welcome you and create the best memories in Punta Cana. Kind regards, Guest Service Center Management
Servicio no tan bueno
Estimado Julio, Muchas gracias por habernos preferido su destino vacacional. Sin embargo, lamentamos notar que el servicio recibido no haya cubierto sus expectativas, pero espero que al pesar de eso haya pasado una estadía placentera. Esperamos poder darle la bienvenida pronto de nuevo para ofrecerle las vacaciones memorables que usted se merece. Saludos cordiales, Guest Service Center Management
.
Estimada Lisselote, Queremos agradecerle por su preferencia al seleccionar nuestro Meliá Punta Cana Beach para sus merecidas vacaciones. Es para nosotros un honor notar que su experiencia fue de excelencia alcanzado cinco estrellas en satisfacción. Esperamos poder darle la bienvenida pronto de nuevo. Saludos cordiales, Guest Service Center Management
This has been the best place I’ve stayed at in punta cana. I had a complimentary massage with my Level upgrade and it was sooo good. The level of service provided by every staff was impeccable! Everyone was always trying to accommodate and help you. Although it’s all inclusive, tipping those who helped only made my stay even better. They take care of the customers and their service should be compensated with tips. The rooms were very spacious and the cleaning lady was amazing! The concierge service that came with the upgrade was a plus because he was always attentive and made all of our reservations to the restaurants for us. He even sent me a daily message with the activities the resort held everyday. The food was great! There was something for everyone at the many different restaurants. The adults only section was a plus and the tranquility was everything! The property was so big that shuttles of go carts were regularly driving around to different locations to pick people up and take them to another side of the resort if they needed. Everyday the property was being maintained, cleaned and protected! A turtle was crossing one of the main roads for the shuttles and the driver stopped to save it and move it to the grass! The wellness adults only section I stayed in was a short walk to the beach, and the adults only restaurants were exactly what we needed as we travelled without the kids! I recommend this place to anyone who wants a great vacation! I will be going back!!
Dear Marcia, Thank you very much for choosing us as your vacation destination for your trip to Punta Cana and for taking the time to share your review with us. Meliá Hotels & Resorts stands out through its genuine Spanish style of hospitality combined with a deep-rooted passion for service. It means we offer our guests a unique well-being experience. just as you experienced it through the attentive service received from our team. We are honored to note that you have enjoyed our relaxing experience at our Yhi Spa, an inspired sanctuary with traditional healing therapies, combined with modern trends to heal the body and soul. Undoubtedly, it is a unique experience to live during your vacation time. One of our priorities as a family business is to contribute to the preservation of the environment and the landscape while taking care of the impact of its activity and promoting sustainability awareness. Our efforts were assessed for the third consecutive year receiving one of the most important awards for sustainability, being named the most sustainable hotel chain in Spain and Europe, and ranked second in the world. Once more, thank you very much for your visit and we appreciate your recommendation. We are looking forward to welcoming you back soon to another relaxing stay. Kind regards,
The worse experience of my life I went to relax and enjoy my time and I didn’t at all.
Dear Marielena, Thank you for sharing a part of your experience with us; we lament that your expectations were not reached; we regret not having more specifics about the areas you believe we should improve, and we would have expected a more thorough assessment. We are certain that regaining your trust is a task rather challenging; however, we believe Melia Punta Cana Beach is a resort up to the task. We hope to have a new chance to welcome you and create the best memories in Punta Cana. Kind regards
Beautiful resort
Dear Lorraine, We would like to thank you for your preference in selecting Meliá Punta Cana Beach for your well-deserved vacation. It is an honor for us to note that your experience was of excellence reaching five stars in satisfaction. We are looking forward to welcoming you back soon. Kind regards
Excellent
Dear Carolina, Thank you very much for choosing us as your vacation destination. We are glad to notice through your high punctuation and comment that you had a great time at Meliá Punta Cana Beach. It would be a pleasure for us to welcome you back soon. Kind regards
Dear Aleida, Thank you very much for taking the time to share your experience with us. May we inform you for Meliá Hotels International, the ability to offer our guests authentic experiences following our standards makes the difference and positions us as a benchmark in the hotel industry. For this reason, we deeply regret to learn that your expectations have not been fulfilled as expected. Our rooms are subject to inspections from our Technical Services and Housekeeping departments; however, there might be situations that can arise during our guests' stay. We sincerely lament that your room experience was affected by a warm water issue. We are deeply sorry this and other issues tarnished it. Our records show that after your reports were received, our Technical Services team verified the issues and offered timely assistance. We want to offer our apologies since this situation does not constitute the standard of service we proudly offer, and truly aspire to regain your trust. Rest assured that all your valued observations have been shared with our management and will be taken as an area of opportunity that we must verify and make amends to ensure that no future guest experiences it. On the other side, we sincerely regret that you left our property with an unfavorable impression. Our company considers that every aspect that conforms service offered by a hotel adds value to the overall experience we provide to our valued guests. In this sense, we regret that the Food and Beverage service during your stay did not cause the impact we desired. Our gastronomic offer has designed to guarantee the satisfaction of each guest. Not achieving it motivates us to analyze and implement corrective measures to ensure our future guests have a pleasant experience. In this regard, we would like to take the opportunity to inform you that we count on a Wellness Chef, who is a specialist in vegan, vegetarian, keto, gluten-free, and much more diets, to satisfy all our guest's culinary needs. Furthermore, we count on our organic orchard and different 0km products in our gastronomic menus, as well in our YHI SPA menu, where we produce most of our beauty products using local products, to support economic development and sustainability. Lastly, we would like to emphasize that one of our priorities as a family business is to contribute to the preservation of the environment and the landscape while taking care of the impact of its activity and promoting sustainability awareness. Our efforts were assessed for the third consecutive year receiving one of the most important awards for sustainability, being named the most sustainable hotel chain in Spain and Europe, and ranked second in the world. Mrs. Aleida once more receives our most sincere apologies. Our honest desire is to have the chance to regain your trust in our brand and to show you that the occurrences from your recent stay are not representative of the high-quality service that we are accustomed to providing