Unfortunately, my family and I had a dissatisfying stay at onyx. From our first night, Sunday Sep 18, we were not treated accordingly to hotel expectations. The food has been subair, we had been lied to in regard to available services, amenities. Our requests for minibar items, air conditioner maintenance, and room house keeping have bean ignored. Our despicable room service orders were sitting outside of our room after consumption for 2 and a half days. We nave not received housekeeping until the last two days of our stay. When were ordered room service, we did not receive what we ordered. We order buffalo chicken and received 3 pieces of fried chicken with 8 pieces of French fries, we actually counted. When we ordered BBQ ribs, the room service reps card us almost 2 hours after our order was placed to tell us it was unavailable. When we ordered milk for our daughter, it took a couple of hours to receive it. We asked the front desk if the pools were opened and said yes, when we went to the pools, the workers there said they were closed due to the hurricane damage and when we questioned the front desk again they said, “yes, the pools are opened for cleaning”. In what sensible way does that make any sense, shouldn’t it be closed for cleaning? We were hung up on by the front desk several times when we called to inquire about the food and minibar items that were suppose to arrive at our room. When we spoke to the front desk agents and the concierge, we received no help.
Resort is beautiful… service staff was good …. Front desk staff rude & unhelpful
We had a loud AC unit in 1st Room booked so horrible 1st night. They changed the room for us. The food selection at Buffet was subpar. You are better off making reservations at specialty restaurants. Their shuttle service is great. Staff is very helpful and welcoming. We had several excursions so was not able to use facility as much
Great
The resort was clean and well kept. Service is pretty slow throughout resort. Was not well advertised as a family resort, would not recommend going there if you aren’t bringing kids or want a quite or romantic getaway. It is nice that you have access the the adults only breathless resort next door. The food was subpar at all the restaurants and buffet. Overall was a decent place but would stay somewhere else if I went back to Punta Cana.
Nice clean resort with very friendly staff. Only complaint was food quality not as nice as some other all inclusive resorts we have stayed at in Cancun. Waterpark was a huge hit with kids. Beach, pool, spa etc. all very nice.
We had an amazing time at Dreams Onyx! We visited many other resorts in Punta Cana and this resort was the best!! Property was clean and well taken care of, gardens were gorgeous. Pools and beach were clean. Restaurants take no reservation which you may think would be a good thing, but it was the opposite. One to two hours wait time and a complete mess. I will they took reservation because to wait for 2 hours especially with 2 kids was frustrating, and I have see many people giving up on waiting and just leaving. Please improve that!! Other than that it is a beautiful, friendly, gorgeous place to relax!
A very nice all inclusive resort. Food was wonderful and the beach was beautiful. Staff was very attentive.
The staff was very friendly very attentive made the trip so much better
We enjoyed our stay very much. Our room was quite nice - large and very quiet. The touch screen for the thermostat and the lights was not very sensitive and was hard to adjust. Sometimes the nightlights would come on by themselves. But there was plenty of room to relax, even though we spent the majority of our time on the beautiful beach. We really liked the coffee shop for coffee and snacks. The staff was extremely friendly and eager to serve. We would go back again.
The staff was amazing! Rafael was awesome and always helpful. would like to say I highly recommend this place.
No buffet for dinner at either resort we had access to was super disappointing, other than that I would recommend this property to anyone. Super clean, friendly staff. We did have water issues one day, but that was quickly fixed.
Very nice place
Good location, nice beach, friendly staff
The only negative I have to say is that they didn’t explain how to use the resort cash well…otherwise great!
None
Our vacation at Dream Onyx was by far amazing! I have to say every staff member at this location made you feel welcomed and were very attentive. Big shout out to our butler Hector and poolside waiter Jefrey! Can’t wait to return!
Located in Uvero Alto, Dreams Onyx Resort & Spa - All Inclusive is 5.9 mi (9.4 km) from Macao Beach. This 806-room, 4-star property has 6 outdoor pools along with a full-service spa and a free water park.
Enjoy dining at Carnival Buffet, one of 8 onsite restaurants. You can sip a beverage at the coffee shop/cafe.
Guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free minibar items, balconies or patios, and iPod docks.
Dreams Onyx Resort & Spa - All Inclusive features a full-service spa, 6 outdoor pools, and a free water park. Free valet parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a nightclub, a lazy river, and a children's pool.
Unfortunately, my family and I had a dissatisfying stay at onyx. From our first night, Sunday Sep 18, we were not treated accordingly to hotel expectations. The food has been subair, we had been lied to in regard to available services, amenities. Our requests for minibar items, air conditioner maintenance, and room house keeping have bean ignored. Our despicable room service orders were sitting outside of our room after consumption for 2 and a half days. We nave not received housekeeping until the last two days of our stay. When were ordered room service, we did not receive what we ordered. We order buffalo chicken and received 3 pieces of fried chicken with 8 pieces of French fries, we actually counted. When we ordered BBQ ribs, the room service reps card us almost 2 hours after our order was placed to tell us it was unavailable. When we ordered milk for our daughter, it took a couple of hours to receive it. We asked the front desk if the pools were opened and said yes, when we went to the pools, the workers there said they were closed due to the hurricane damage and when we questioned the front desk again they said, “yes, the pools are opened for cleaning”. In what sensible way does that make any sense, shouldn’t it be closed for cleaning? We were hung up on by the front desk several times when we called to inquire about the food and minibar items that were suppose to arrive at our room. When we spoke to the front desk agents and the concierge, we received no help.
Resort is beautiful… service staff was good …. Front desk staff rude & unhelpful
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
We had a loud AC unit in 1st Room booked so horrible 1st night. They changed the room for us. The food selection at Buffet was subpar. You are better off making reservations at specialty restaurants. Their shuttle service is great. Staff is very helpful and welcoming. We had several excursions so was not able to use facility as much
Dear Guest, We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend your experience.
Great
Dear Guest, We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team.
The resort was clean and well kept. Service is pretty slow throughout resort. Was not well advertised as a family resort, would not recommend going there if you aren’t bringing kids or want a quite or romantic getaway. It is nice that you have access the the adults only breathless resort next door. The food was subpar at all the restaurants and buffet. Overall was a decent place but would stay somewhere else if I went back to Punta Cana.
Dear guest, Thank you for your feedback! Best regards,
Nice clean resort with very friendly staff. Only complaint was food quality not as nice as some other all inclusive resorts we have stayed at in Cancun. Waterpark was a huge hit with kids. Beach, pool, spa etc. all very nice.
Dear guest, Thank you for your feedback! Best regards,
We had an amazing time at Dreams Onyx! We visited many other resorts in Punta Cana and this resort was the best!! Property was clean and well taken care of, gardens were gorgeous. Pools and beach were clean. Restaurants take no reservation which you may think would be a good thing, but it was the opposite. One to two hours wait time and a complete mess. I will they took reservation because to wait for 2 hours especially with 2 kids was frustrating, and I have see many people giving up on waiting and just leaving. Please improve that!! Other than that it is a beautiful, friendly, gorgeous place to relax!
Dear guest, Thank you for your feedback! Best regards,
A very nice all inclusive resort. Food was wonderful and the beach was beautiful. Staff was very attentive.
Dear guest, Thank you for your feedback! Best regards,
Dear Guest,Thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience with us. We have taken note of our opportunity areas kindly mentioned in your overview. Your comments motivate us to keep providing our guests with top quality service they deserve. Once again, we appreciate your kind comments about our resort and look forward to welcoming you back in the not too distant future.Greetings,