Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma in Punta Cana

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Luxury property on the beach, with 9 outdoor pools

Choose dates to view prices

Where to?

Dates

March 2025

April 2025

Room (THE PINEAPPLE) | Living room | 42-inch flat-screen TV with digital channels, TV, MP3 dock

Sauna, hot tub, steam room, body treatments, aromatherapy

On the beach, white sand, beach cabanas, sun loungers

9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Hot Tub
All inclusive
Laundry

Explore the area

Uvero Alto, Punta Cana, 23000

Sirenis Aquagames Water Park
‪6 min drive‬
Macao Beach
‪11 min drive‬
Cana Bay Golf Club
‪17 min drive‬
Punta Cana (PUJ-Punta Cana Intl.)
‪34 min drive‬

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Room options

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

Sleeps 4
1 King Bed

Suite (NEST SWIM UP SUITE)

Sleeps 4
1 King Bed

Suite, Ocean View (SWANK)

Ocean view
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite (SWANK SUITE)

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Pool Super Villa

Sleeps 6
1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Sleeps 5
1 King Bed and 1 Double Sofa Bed

Room (THE PINEAPPLE)

Sleeps 6
1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

Suite (PAD SWIM UP SUITE)

Sleeps 5
1 King Bed and 1 Double Sofa Bed

Suite (FLAT SWIM UP SUITE)

Sleeps 5
1 Double Sofa Bed and 1 King Bed

Suite (SWANK PLUNGE POOL SUITE)

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite (PAD SUITE)

Sleeps 5
1 Double Sofa Bed and 1 King Bed

Suite (FLAT SUITE)

Sleeps 5
1 Double Sofa Bed and 1 King Bed

Suite Standard With Garden View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Room Superior With Pool View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Premium With Pool View

Sleeps 4

Family Suite -6 Guests- With Sea View

Sea view
Sleeps 6
1 Double Sofa Bed, 2 Twin Beds and 1 Queen Bed

Family Suite -5 Guests- Superior With Pool View

Sleeps 5

Suite Junior

Sleeps 5

Suite Super With Pool View

Sleeps 5

Suite Superior With Garden View

Sleeps 5

Quadruple Suite Deluxe With Sea View

Sea view
Sleeps 4
1 Double Sofa Bed and 1 Queen Bed

Suite With Garden View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite With Ocean View

Ocean view
Sleeps 4
1 Double Sofa Bed and 1 King Bed

About the neighborhood

Punta Cana

Located in Uvero Alto, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 1.7 mi (2.8 km) from Sirenis Aquagames Water Park and within a 15-minute drive of Macao Beach. This 460-room, 5-star property has 9 outdoor pools along with a full-service spa and a free water park.

What's nearby

Sirenis Aquagames Water Park - 6 min drive - 1.7 miles
Macao Beach - 11 min drive - 5.3 miles
Cana Bay Golf Club - 17 min drive - 9.1 miles
Iberostar Golf Course - 22 min drive - 12.4 miles
Arena Gorda Beach - 22 min drive - 11.3 miles

Getting around

Punta Cana Intl. Airport (PUJ) - 34 min drive

Restaurants

‪Lobby Bar - ‬5 min drive
‪Carnival - ‬11 min walk
‪Spoon - ‬17 min walk
‪Wink - ‬17 min walk
‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 9 outdoor pools

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features a full-service spa, 9 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 80 per person one way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.

42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free minibar items, balconies or patios, and MP3 docks.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

On private beach
Pool
Hot Tub
Breakfast included

includes taxes & fees

$526 per night

Apr 2 - Apr 3

Pool
Hot Tub
Breakfast included
All inclusive

includes taxes & fees

$297 per night

Apr 8 - Apr 9

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site

Food and drink

9 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

BRGRS.PH
Fresco Bar & Grill
Kitchen 23 by Le Chic
Zest
Zest Character Breakfast

Things to do

9 outdoor pools
Archery
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Lazy river
Playground
Sauna
Shopping
Snorkeling
Steam room
Waterslide

Family friendly

9 outdoor pools
Changing table
Children's dinnerware
Children's pool
Free children's club
Free rollaway/extra bed
Free supervised activities for children
Free water park access
Highchair
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Lazy river
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

Banquet hall
Built in 2016
Smoke-free property

Room amenities

Bedroom

Free crib
Free rollaway/extra bed
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower
Slippers
Towels provided

Entertainment

42-inch flat-screen TV with digital channels
MP3 dock

Food and drink

24-hour room service
Coffee/tea maker
Free stocked minibar

Air conditioning
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 80 per person (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel

Nickelodeon Hotels Resorts Hotel

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel

Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of Mar 17, 2025, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on Apr 1, 2025 start from $567.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What is there to do near Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This property is situated in Uvero Alto, close to Macao Beach and Sirenis Aquagames Water Park.

Will I be able to park at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

There is a full-service spa available for guests to enjoy and services include sports massages, prenatal massages, aromatherapy, and body wraps.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma include a casino on the premises?

No, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma doesn't have a casino.

Is there an indoor pool at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools and a hot tub.

Is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 9 outdoor pools, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a restaurant with a breakfast menu?

Yes, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 restaurants, and serves breakfast for a surcharge.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma allow pets to stay free of charge?

No, pets aren't allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma though service animals are welcome.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

The closest major airport to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is Punta Cana Intl. Airport (PUJ), which is 25.3 mi away (34 minutes by car).

Can I book a room with a balcony at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, every guestroom at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma comes with a balcony with some featuring ocean or garden views.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

7.2

Good

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Olesya

Traveled with family and small children, Traveled with family

Mar 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Awesome resort! We enjoyed our time with our kids!!

Stayed 7 nights in Mar 2025

2/10 Terrible

Nicole

Traveled with family and small children, Traveled with family

Feb 22, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Would not recommend. If you booked consider cancelling. Service- Awful. Make little effort to help with any issues. Amenities- Room- not very clean, spots of dried feces on floor in bathroom of first room and it stunk! Room was changed. It was also too small (booked flat for 3 adults/ 2 kids) they gave us a room with 1 king bed and 1 twin pull out sofa. They said it was in same category. Had to bring in roller bed for first night but again this occupied about 40 minuts on day one to accomplish. Limited seating pool, beach, water park. Many people sitting on concrete around pool or on sand. Booked Cabana at water park with concerge, arrived at park to hear it was never booked. Worker said "you sould not book with concierge but directly through him" Even said he would beat the price. Just so distasteful Booked cabana by beach arrived and was told it was never booked. They gave us one but someone had alerady took chairs to use and they did nothing about it. Had to spend another 45 minutes arguing for a refund. No sense of management or cohesiveness in the entire resort. Met to lodge several complaints, time was wasted. No one communication among staff making for a frustrating and poor experience overall. Food- Poor quality, limited options. Buffet was boarderline inedible. Restaurants were good but they make it difficult to reserve. You have to log on at exactly 9:00 to book along with every other person on the resort and once its booked too bad.

Stayed 5 nights in Feb 2025

6/10 Okay

Rick

Traveled with family

Jan 19, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Property doesn’t feel like Nickelodeon, and for you to see the characters you have to do the breakfast which is expensive .For adults it’s hard to find a drink after 7 .All the bars are closed .

Stayed 4 nights in Jan 2025

2/10 Terrible

JOVAN P

Dec 22, 2024

Liked: Cleanliness

Stayed 4 nights in Dec 2024

8/10 Good

Nilvek

Dec 17, 2024

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Dec 2024

4/10 Poor

Lisa

Traveled with family and small children, Traveled with family

Dec 17, 2024

Disliked: Property conditions & facilities

The resort was half empty, yet the pool bar ran out of tequila and there were no pool towels available after 3 pm. The only option for breakfast was the buffet. Each restaurant closed for one day yet it was not indicated which closed on what day. Restaurants opened at 5:30 pm but it was first come first eat. So if we arrived at 6 pm, we were told to come back at 8 pm. The spacewalker restaurant was the only one that took reservations. The room was cleaned daily and most of the resort was clean. However it was clearly showing signs of neglect (loose pool tiles), loose handles on patio doors that didn’t lock, general wear and tear. Most bothersome was the noise in the hallways… people talking (not overly loud) could easily be heard, meaning the doors/walls had little sound barrier. Too many little things not up to par for a 5 star resort.

Stayed 7 nights in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family

Dec 17, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Isn’t worth it for just a waterpark with statues

I would say save your money and go to any other nice all inclusive food with a waterpark, because this was not it. The amount we spent for basically sub par food and just a waterpark wasn’t worth it. We’d be better off staying at a great wolf lodge and eating some great food nearby that. The amount you pay for flights,traveling and then the resort itself isn’t worth the cost. I would say Cancun has better service (staff is more friendly and goes out of their way to accommodate you). The shows in the evening are better. The food is better there as well.

Stayed 5 nights in Nov 2024

8/10 Good

Samantha Rita

Traveled with family

Dec 16, 2024

Liked: Cleanliness, amenities

There is a lot of things not included example family slime time, ninja turtle dinner. Not all items on restaurant menus available, did not have much signage related to food allergies (family member has nut allergy and no signage), 50/50 if staff understand English. Bar tender at the show lounge was excellent, kids water park was good, rooms very spacious and clean.

Stayed 7 nights in Dec 2024

4/10 Poor

Ognjen

Traveled with family and small children, Traveled with family

Dec 16, 2024

Disliked: Cleanliness, staff & service

Definitely not a five-star hotel. They kept running out of all kinds of things. One day the resort didn't have ketchup. The next day they didn't have Dominican rum. Getting a glass of water was was a challenge almost every day. Service was generally poor and if you didn't speak Spanish you were very obviously a second class or third class visitor. Our two families couldn't get water and juice for the kids for almost any meal while most of them ask for it in English. The waiters even took the glasses of water off of our table, right in front of the kids stealing the kids cups, and gave it to another table of Spanish speaking tourists. This sort of thing happened almost every day until I spoke up in Spanish and all of a sudden we got service. One of our family members went to speak to management, but her response was no espanol and she literally walked away. Every room is supposed to have a concierge, which is a neat thing, except our concierge couldn't even book a dinner. We couldn't book the dinner at the restaurant either. We have to go back to the concierge. A different one said it couldn't be done?! After getting upset about the incompetence of not being able to book a dinner sometime during the week. We weren't picky. Just anytime any day and they still couldn't do it and we got upset and they made it happen but they couldn't get the tomahawk steaks they were advertising. Those were somehow not available. If it wasn't for the beach and the water, I'd give1 star.

Stayed 7 nights in Dec 2024

10/10 Excellent

isabel cristina

Traveled with family

Dec 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Un lugar muy variado y conveniente para la familia

Stayed 3 nights in Dec 2024

2/10 Terrible

Christian

Dec 14, 2024

Disliked: Staff & service

Stayed 9 nights in Dec 2024

2/10 Terrible

Mohak

Traveled with family

Dec 14, 2024

Disliked: Staff & service, amenities

Stayed 7 nights in Dec 2024

6/10 Okay

Jasmin

Traveled with family and small children

Dec 14, 2024

Liked: Cleanliness, amenities, property conditions & facilities

It’s boring for kids over 7. No entertainment, food isn’t good. Better to go to a family resort with adult entertainment and kids combined

Stayed 3 nights in Dec 2024

10/10 Excellent

SALEEM

Traveled with family and small children, Traveled with family

Dec 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent time with my family

Stayed 5 nights in Dec 2024

10/10 Excellent

Jacques Michel

Traveled with family and small children

Dec 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a really nice time with our young children at this resort! The staff are very friendly and genuinely show that they care! The grounds are clean and well cared for. The water park is great attraction! Our rooms were good size and well cleaned daily! We enjoyed the kid focused evening entertainment and really appreciated the level of engagement the kids had every night. However, we found that the resort lacks dining options and could use a revamp in the food department and was our only issue during our stay. This is not to say that we didn't eat well, their were several fun and flavorful meals but we would have appreciated more variety in restaurant options as well as healthier choices! The beach could have been cleaner - we founds cups, straws, and other sorts of small pieces of garbage in and on the sand everyday during our 7 day trip/ this bothered us because we spent our days at the beach! Also, the non affiliated vendors are obnoxious and honestly we felt constantly disturb by someone every 10 minutes to buy something. Overall, we had a great time and we're glad we went!!

Stayed 7 nights in Dec 2024

2/10 Terrible

Jonathan saldivar

Traveled with family and small children, Traveled with family

Dec 11, 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

It was the worst place i have ever stay the food was low quality all the staff was rude in all of the restaurants they where always missing dishes i try ordering a cheese cake and they where out i show up the next day and they told me the same thing i would never go back to this place or recommend it to anybody you get bad service and low quality food for the amount of money that i paid for

Stayed 5 nights in Dec 2024

8/10 Good

Luis

Dec 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good all around, need to improve in food and beverage services.

Stayed 3 nights in Nov 2024

8/10 Good

Jeneson Jon

Dec 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Nov 2024

8/10 Good

Samira

Traveled with family and small children

Dec 9, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall very nice hotel, the cleaning staffs assigned to our building were nice and professional but unfortunately most staff including waiters didn't speak or understand English. The doors of the rooms in our building needed force to be closed therefore there were constantly loud banging noise. Sometimes we couldn't find bed in the water park and not enough hotel big floaties for the lazy river but there was always lots of beds at the main pool by the beach. The food was either over cooked or under and under seasoned but at least in the buffet we could find one or two things we liked. The buffet breakfast was excellent. Everything was in close distance and the entertainment was exceptional. Very kind & family friendly.

Stayed 7 nights in Nov 2024

10/10 Excellent

Lauryn

Dec 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great service

Stayed 3 nights in Dec 2024

2/10 Terrible

Ben

Traveled with family

Dec 8, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our worst experience in the Dominican Republic and we have traveled annually for 20 years. Stay away from this resort. They ran out of liquor for several days. We experienced flooding in our room. Restaurant options were limited and many items on the menu weren't available. Waits for towels went from 40 minutes to just never getting towels. Many workers didn't really want to work and seem to be frustrated with management. We are still fighting with the resort to try and make things right. Special note, if you decide not to listen to the review and book the resort anyway. At least book directly with the resort. Expedia is completely useless is trying to assist in any resolution. They just keep telling you they need time, but it's a delay tactic until you just give up and accept defeat. I will not use Expedia going forward because they don't look out for their members.

Stayed 8 nights in Nov 2024

8/10 Good

SINUHE, Bergenfield

Traveled with family and small children

Dec 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The combination of the location and the weather created an ideal setting for our stay. The staff were wonderful, demonstrating a caring attitude and working diligently to accommodate all our requests. However, it seemed that they could benefit from additional support. Regarding the dining options, we found that the buffet was the best choice overall. Not all of the restaurants met our expectations and some could use a bit more attention and care. Overall, if you can find a good deal, this place is worth visiting, especially for families with children, as they are likely to have a great time. Jery was particularly helpful in ensuring we had the best experience possible during our stay. He went above and beyond by providing exemplary service, assisting us with our room setup, and making reservations at the restaurants. While there were a few aspects of the room that required better maintenance, the hospitality we received more than made up for these issues. We were also very appreciative of Ms. Ana P. she and the rest of the staff work hard and serve us with care. Our daughter had a wonderful time, and we plan to return in the future.

Stayed 5 nights in Nov 2024

6/10 Okay

priscila

Traveled with family and small children

Dec 7, 2024

Disliked: Staff & service

Stayed 5 nights in Nov 2024

10/10 Excellent

Natasha

Traveled with family and small children, Traveled with group, Traveled with family

Dec 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort

Stayed 7 nights in Nov 2024

10/10 Excellent

MARK WATTON

Traveled with family and small children, Traveled with family

Dec 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Dec 2024 Just got back. Read ALOT of reviews before going and was really concerned(been to over 100 destinations with work) Ignore the reviews and just go. Its was all great. We went for some sun, beach but mainly an entertaining place for our young kids and it checked all the boxes! Great job Nickelodeon

Stayed 8 nights in Nov 2024