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Recent guest reviews

According to Orbitz and other reviews, this was supposed to be a 5 star all inclusive resort. After a 7 days stay I can say that it hover more around the 3.5 to 4.0 star rating, definitely not 5. The pros: Very clean, modern, well organized. The Cons: 1. While attending the Nick Aqua Park (water park), it was very difficult to find a server. We went to the park on three occasion and were never attended to by a server for drinks or food even though other guest were. 2. While doing dinner at one of the restaurants that served burgers, I requested their staple burger a "machete" but was told by the server that the restaurant was "out" of burgers. As it turned out they were not out of burgers. Again, not something I expected from a 5 star all inclusive. 3. I was assigned a personal concierge who was not around most of the time and did not really engage the family to ask for what kind of activities we wanted to do, he was more interested in getting us to attend the sales pitch for the timeshare service. 4. This resort purports as a kid friendly with Nickelodeon characters interaction with your children, that is inaccurately. Besides the Aqua park, we didn't see any characters freely interaction with children unless you paid extra for the characters breakfast ($200). 5. I did make a report with the front desk, but trying to get a manager to speak to me was made difficult through layers of protection from concierge that did not have any actual authority to rectify situatio

Everything was good, except room service it’s better for you to get your own food , room service brought wrong orders or took very long , the water park the water is regular you would think when the bucket dumped water

The facilities were good. There were no activities for children except the club which had very limited hrs and it is in a non convenient location for drop off/pick up. Food quality was not good for the price paid. Some of the male staff make unwanted approaches to women that borderline on harassing. The women on my party were extremely uncomfortable. It is unlikely that we will return.

I loved the water park for the kids.

I don’t have nothing bad to say about this hotel. I extremely enjoyed my staying at this hotel and will return in the future!

The size. The waterpark for kids. Thr amazing resturwmt design(s)

The water park was perfect for my 4yr old , the water is shallow all the way around, he was able to run around that entire area without us having the fear of him drowning. My 9yr old also enjoyed it, my 11yr old might have been a little to old for the resort. I would say 8 and under this resort is perfect !

It is a very big property and they were operating at

The people sale the village they are so disrespectful when you are no interesting to purchase the property

Let me make his crystal clear the resort doesn’t do anything special for kids. I am extremely disappointed with he lack of entertainment and interaction that the kids received. Only on 2 occasions we saw the character for maybe 5 to 15 minutes and we spent 5 nights here. All they have is the name “Nickolodeon” it is more of an adults resort. With that being said, the food is excellent and the resort is crystal clean and the staff is polite and helpful.

The property was clean, friendly staff, great food. Resort is perfect size. However, waterpark is a distance (away from every place else) but staff golf carts run all day to pick up at designated areas. The things I wasn't satisfied about are the restaurants near the beach closed at 4pm. Swim-up bar closes at 5pm. Regarding early evening entertainment, the kids seemed to enjoy the hoola hoops, bubbles, fresh popcorn). The early evening "family" entertainment was ok, but not up to par when compared to other resorts we've visited (2 to 3 man bands most nights, traditional dancing from the culture - 1 night, One night, a DJ with a black mask with flashing lights played hip hop music with lyrics my family deems as inappropriate for kids. Another family said their young child was scared. The entertainment later in the night at the live theatre (9:30- after 10pm) was also just ok (music on supplied headphones to dance near your chair and watch professionals dance on stage (silent dancing). Another night there was a compilation of music put together with dancing. In summary, I feel this resort is best for younger children. My 7yr old likes to watch Nickelodeon on tv but wasn't interested in the characters dressed in costume there nor the kids club (stocked with very young kids toys, a ball pit and a slide, crafts and games at designated times). Just be aware the nighly entertainment is low key and not over the top. Low budget, IMO.

Excelente comida, el personal muy atento, actividades recurrentes para los niños

The check in delayed 2 hours. To obtain amenities it took 9 hours. The water park was closed. The characters were not displayed. You want to go to Nickelodeon to meet the characters. If you want to meet them for breakfast you must do timeshare or pay fee

Uvero Alto Punta Cana

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Uvero Alto, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 5.5 mi (8.8 km) from Macao Beach. This 208-room, 5-star property has 9 outdoor pools along with a full-service spa and a free water park.


Dining

Start your day off right with a free cooked-to-order breakfast, served each morning from 6:30 AM to 11:00 AM. There are ample dining options with 9 onsite restaurants, including Zest, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the property and get a beverage at the bar/lounge or coffee shop/café.


Rooms

All 208 air-conditioned rooms feature free minibar items, balconies or patios, and MP3 docks. 42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Sofa beds, coffee makers, and safes are other standard amenities.


Property features

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features a full-service spa, 9 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 80 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a fitness center.

Room options

Suite (SWANK WRAPAROUND SWIM UP SUITE)

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Suite (PAD Swim Up Suite)

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Suite (FLAT SWIM UP SUITE)

1 Double Sofa Bed and 1 King Bed | Sleeps 5

Suite (SWANK PLUNGE POOL SUITE)

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Everyone (56) Family (10)
2
Family with small children

According to Orbitz and other reviews, this was supposed to be a 5 star all inclusive resort. After a 7 days stay I can say that it hover more around the 3.5 to 4.0 star rating, definitely not 5. The pros: Very clean, modern, well organized. The Cons: 1. While attending the Nick Aqua Park (water park), it was very difficult to find a server. We went to the park on three occasion and were never attended to by a server for drinks or food even though other guest were. 2. While doing dinner at one of the restaurants that served burgers, I requested their staple burger a "machete" but was told by the server that the restaurant was "out" of burgers. As it turned out they were not out of burgers. Again, not something I expected from a 5 star all inclusive. 3. I was assigned a personal concierge who was not around most of the time and did not really engage the family to ask for what kind of activities we wanted to do, he was more interested in getting us to attend the sales pitch for the timeshare service. 4. This resort purports as a kid friendly with Nickelodeon characters interaction with your children, that is inaccurately. Besides the Aqua park, we didn't see any characters freely interaction with children unless you paid extra for the characters breakfast ($200). 5. I did make a report with the front desk, but trying to get a manager to speak to me was made difficult through layers of protection from concierge that did not have any actual authority to rectify situatio

By on Jul 2, 2021

Review comment responded on Jul 5, 2021

Dear expedia user I would like to thank you for taking the time to share your experience and please accept my sincerest apologies for the disappointment you feel about your time at Nickelodeon Resort Punta Cana. We are working during extraordinary times and the current restrictions are a challenge, however, this is no excuse for the lack of welcome or attentive service. On this occasion, we failed to provide you with the five-star experience you expected and I am sorry. We take all guest feedback seriously and I thank you for highlighting these areas of our service that need our focus for improvement. We have reached out to you via private message which I trust you have received and I hope we will have the pleasure to welcome you back to Nickelodeon Resort Punta Cana in the future; I am confident that you will find our services are much improved.

4
Everyone

Everything was good, except room service it’s better for you to get your own food , room service brought wrong orders or took very long , the water park the water is regular you would think when the bucket dumped water

By on Jun 27, 2021

Review comment responded on Jun 29, 2021

Dear expedia user, Thank you for taking the time to share your experiences. We have taken note of all comments, concerns, and suggestions mentioned within your review. We listen to our guests, to identify what is wanted and needed within the hotel and we would like every guest, past, present, and future, to know that we are dedicated to ensuring that the Nickelodeon Resort Punta Cana provides a World Class Vacation Experience. Kind Regards

2
Family with small children Friends

The facilities were good. There were no activities for children except the club which had very limited hrs and it is in a non convenient location for drop off/pick up. Food quality was not good for the price paid. Some of the male staff make unwanted approaches to women that borderline on harassing. The women on my party were extremely uncomfortable. It is unlikely that we will return.

By on Jun 13, 2021

Review comment responded on Jun 14, 2021

Thank you for your recent review, we truly appreciate your comments and we are happy to hear you enjoyed our facilities. We are sorry that you found the activities limited for children, we can assure you that our focus is keeping the younger visitors happy and entertained so the parents can have a peaceful and relaxing vacation. As this is an anonymous review, we are unable to reach out to you by DM. Please do not hesitate to contact our Customer service department, by emailing us through our website or by calling us; We are very interested in your feedback and concerned at the same time. We look forward to continuing our communication.

5
Family with small children Friends

I loved the water park for the kids.

By on Jun 6, 2021

Review comment responded on Jun 7, 2021

Dear expedia user, Thank you for your kind words, we appreciate your comments; we are thrilled to know how memorable and special your stay was with us, especially your experiences at our water park. We hope to you see again very soon at the Nickelodeon Resort Punta Cana or another one of our Karisma Hotels and Resorts! Kind Regards

5
Family with small children

I don’t have nothing bad to say about this hotel. I extremely enjoyed my staying at this hotel and will return in the future!

By on Jun 2, 2021

Review comment responded on Jun 4, 2021

Dear expedia user, Thank you for your review and kinds words, we appreciate the time taken to share your experiences. We are delighted to know you had an amazing Gourmet Inclusive stay with us. Our goal is to provide our guests with world-class accommodations and unique vacation experiences, so we are very happy knowing that you thoroughly enjoyed the time spent with us at Nickelodeon Resort Punta Cana. I look forward to hosting you again soon. Kind Regards

3
Family with small children

The size. The waterpark for kids. Thr amazing resturwmt design(s)

By on May 30, 2021

Review comment responded on May 31, 2021

Thank you for your recent review, we are very happy to hear you liked our unique restaurants and dining experiences as well as Aquanick where kids truly can be kids! We hope to see you again very soon !

5
Everyone

By on Apr 18, 2021

Review comment responded on May 8, 2021

Dear Expedia user, Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Resort Punta Cana will be your preferred resort for your next visit to Punta Cana.

4
Everyone

By on Apr 4, 2021

Review comment responded on Apr 20, 2021

Dear expedia user, Thank you for your recent review we truly value the time taken to share your experiences and the details mentioned. We appreciate your comments; we are thrilled to know how memorable and special your stay was with us. We hope to you see again very soon at the Nickelodeon Resort Punta Cana or another one of our Karisma Hotels and Resorts!

5
Family

The water park was perfect for my 4yr old , the water is shallow all the way around, he was able to run around that entire area without us having the fear of him drowning. My 9yr old also enjoyed it, my 11yr old might have been a little to old for the resort. I would say 8 and under this resort is perfect !

By on Mar 29, 2021

Review comment responded on Mar 30, 2021

Dear expedia user, Thank you for your review and kinds words, we appreciate the time taken to share your experiences. We are delighted to know you had an amazing Gourmet Inclusive stay with us and consider Nickelodeon Resort Punta Cana to be worthy of a five-star review. Our goal is to provide our guests with world-class accommodations and unique vacation experiences, so we are very happy knowing that you thoroughly enjoyed the time spent with us at Nickelodeon Resort Punta Cana. We look forward to hosting you again soon. Kind Regards

5
Everyone

By on Feb 20, 2021

Review comment responded on Mar 10, 2021

Estimado expedia user: En nombre de todos nosotros, el personal y la gerencia, en Nickelodeon Resort Punta Cana nos gustaría agradecerle por tomarse el tiempo para compartir sus comentarios de su reciente estadía con nosotros. ¡Esperamos su próxima visita a Nickelodeon Resort Punta Cana muy pronto!

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Uvero Alto, Punta Cana, 23000
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