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Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
Luxury property on the beach, with 9 outdoor pools

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Creator video - submitted by Your Travel Homegirl
Sauna, hot tub, steam room, body treatments, aromatherapy
Room (THE PINEAPPLE) | View from room
9 outdoor pools, pool umbrellas, sun loungers

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪14 min drive‬
  • Place, Cana Bay Golf Club
    ‪23 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪61 min drive‬

Room options

View all photos for Suite (PAD SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SUITE)

8.0 out of 10
Very good
(80 reviews)
  • Garden view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (FLAT SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SUITE)

8.4 out of 10
Very good
(46 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (PAD SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (PAD SWIM UP SUITE)

7.8 out of 10
Good
(20 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite (FLAT SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (FLAT SWIM UP SUITE)

8.6 out of 10
Excellent
(37 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK PLUNGE POOL SUITE)

Exterior

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Pool Super Villa

Pool Super Villa | View from room

Pool Super Villa

  • Resort view
  • 1 bedroom
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

View all photos for Suite (SWANK WRAPAROUND SWIM UP SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (THE PINEAPPLE)

Room (THE PINEAPPLE) | View from room

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite Standard with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Standard with Garden View

  • 484 sq ft
  • Sleeps 4

View all photos for Suite Premium with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Premium with Pool View

  • 764 sq ft
  • Sleeps 4

View all photos for Quadruple Suite with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite with Pool View

  • 602 sq ft
  • Sleeps 5

View all photos for Suite Junior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Junior with Garden View

  • 484 sq ft
  • Sleeps 5

View all photos for Suite Superior with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Superior with Garden View

  • 721 sq ft
  • Sleeps 5

View all photos for Suite Super with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Suite Super with Pool View

  • 721 sq ft
  • Sleeps 5

View all photos for Room Superior with Pool View

Premium bedding, free minibar, in-room safe, individually decorated

Room Superior with Pool View

  • 602 sq ft
  • Sleeps 4

View all photos for Suite (NEST SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

8.2 out of 10
Very good
(176 reviews)
  • Garden view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (NEST SWIM UP SUITE)

Suite (NEST SWIM UP SUITE) | Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SWIM UP SUITE)

8.2 out of 10
Very good
(69 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Ocean View (SWANK)

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite (SWANK SUITE)

Premium bedding, free minibar, in-room safe, individually decorated

Suite (SWANK SUITE)

7.2 out of 10
Good
(11 reviews)
  • Garden view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite with Garden View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Garden View

  • 764 sq ft
  • Sleeps 4

View all photos for Suite with Ocean View

Premium bedding, free minibar, in-room safe, individually decorated

Suite with Ocean View

  • 764 sq ft
  • Sleeps 4

View all photos for Family Suite -6 guests- with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Family Suite -6 guests- with Sea View

  • 2292 sq ft
  • Sleeps 6

View all photos for Quadruple Suite Deluxe with Sea View

Premium bedding, free minibar, in-room safe, individually decorated

Quadruple Suite Deluxe with Sea View

  • 516 sq ft
  • Sleeps 4

About the neighborhood

Punta Cana

Located in Uvero Alto, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 1.7 mi (2.8 km) from Sirenis Aquagames Water Park and within a 15-minute drive of Macao Beach. This 460-room, 5-star property has 9 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Sirenis Aquagames Water Park - 7 min drive - 2.1 miles
  • Macao Beach - 14 min drive - 5.8 miles
  • Cana Bay Golf Club - 23 min drive - 10.5 miles
  • Punta Blanca Golf Course - 25 min drive - 11.9 miles
  • Arena Gorda Beach - 28 min drive - 12.8 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Carnival - ‬15 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Wink - ‬17 min walk
  • ‪Showtime Bar - ‬6 min walk
  • ‪Faire - ‬14 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 9 outdoor pools
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features a full-service spa, 9 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 80 per person one way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.
42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free minibar items, balconies or patios, and MP3 docks.
2 outdoor tennis courts and a complimentary water park with a lazy river and waterslides are featured at the property. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • BRGRS.PH
  • Fresco Bar & Grill
  • Kitchen 23 by Le Chic
  • Zest
  • Zest Character Breakfast

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (32 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 80 per person (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system.
  • Onsite safety features include a fire extinguisher.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of Feb 16, 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on Feb 23, 2026 start from $613.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What is there to do near Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This property is situated in Uvero Alto, close to Macao Beach and Sirenis Aquagames Water Park.

Is parking available on site at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Electric car charging is also available for guests.

Is there a spa at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

There is a full-service spa available for guests to enjoy and services include prenatal massages, Swedish massages, aromatherapy, and body wraps.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma include a casino on the premises?

No, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma doesn't have a casino.

Is there an indoor pool at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools and a hot tub.

Is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma a good place to stay for couples?

This beachfront all-inclusive property offers many amenities for couples such as a beach bar and 9 outdoor pools with some guestrooms featuring private pools.

Are there hot tubs at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, this all-inclusive property has a spa tub.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a restaurant with a breakfast menu?

Yes, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 restaurants, and serves free buffet breakfast each morning.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma allow pets to stay free of charge?

No, pets aren't allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma though service animals are welcome.

Are there connecting rooms at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

The closest major airport to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is Punta Cana Intl. Airport (PUJ), which is 25.3 mi away (40 minutes by car).

Can I book a room with a balcony at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, every guestroom at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma comes with a balcony with some featuring ocean or garden views.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 767 out of 2102 reviews
Rating 8 - Good. 439 out of 2102 reviews
Rating 6 - Okay. 361 out of 2102 reviews
Rating 4 - Poor. 230 out of 2102 reviews
Rating 2 - Terrible. 305 out of 2102 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Colleen

Stayed 4 nights in Oct 2024

4/10 Poor

Calvin V

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Room had mold
Stayed 4 nights in Nov 2025

10/10 Excellent

Angelo

Stayed 3 nights in Oct 2025

2/10 Terrible

Taleta

Stayed 3 nights in Nov 2025

8/10 Good

Axel

The staff was courteous and
Stayed 2 nights in Nov 2025

10/10 Excellent

Martin

Stayed 1 night in Nov 2025

2/10 Terrible

Jennifer, Valley Stream

Stayed 4 nights in Oct 2025

8/10 Good

TARA LYNN

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our trip was great. So good for small kids that still believe in the magic of characters. The food at the al a carte restaurants is really good, the buffet not so much. Character breakfast is a must for us. Super fun and way better breakfast food than the normal buffet. Rooms are nice , pools are clean, for the most part the staff is friendly. Lots of things to do at night like face painting, jumpy castle , kid motor bikes ( extra $) shows , and then a kids club that goes from 10pm to 1am. We did not attend the late kids club as we went to bed early each night. I would defiantly recommend for families with young kids !
Stayed 7 nights in Nov 2025

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff clean room
Stayed 2 nights in Nov 2025

10/10 Excellent

César

Stayed 5 nights in Nov 2025

10/10 Excellent

Hari Om

Stayed 5 nights in Nov 2025

10/10 Excellent

JULIA MICHELLE, Williamsport

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything exceeded my expectations. The room service and mini bar were even up to par. Definitely had fun and the kids kept a smile on their face.
Stayed 3 nights in Nov 2025

10/10 Excellent

Mercy

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was beautiful my family and i enjoyed every restaurant all inclusive and our swim up suite was super. When we got there we where welcomed with champagne and my daughter with her slime drink. Chanel went above and beyond to make our stay very easy and helped my daughter's birthday vacation and all characters events the best experience. Ramon he worked at the beach area and at the aquatic water park he went above and beyond expectations he spoiled us.thw ice-cream place was our daily 2 or 3 tines my daughter loved getting her ice-cream and us our coffee and donuts
Stayed 5 nights in Nov 2025

8/10 Good

Kesha

Stayed 7 nights in Nov 2025

2/10 Terrible

Dan

Disliked: Cleanliness, amenities, property conditions & facilities
The buffet was closed and over half the menu items were not available at restaurants. The room were worn down.
Stayed 2 nights in Oct 2025

8/10 Good

Ruth

Liked: Cleanliness, amenities, property conditions & facilities
Clean room , staff wonderful , different kind of food
Stayed 4 nights in Nov 2025

10/10 Excellent

Terrance

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Every thing
Stayed 3 nights in Nov 2025

6/10 Okay

Devin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check in and check out were poorly managed. Huge lines with limited staff to support. Food was very nice overall and staff were kind and friendly. Pools and room were lovely. A ‘near miss’ experience of a child almost drowning in the water park dampened the mood. The sales pitch to buy into the properties became excessive.
Stayed 4 nights in Nov 2025

8/10 Good

Starrasia

Traveled with family
Food choices could be better, rooms could use an upgrade for the most part the trip was enjoyable my kids had fun.
Stayed 3 nights in Nov 2025

6/10 Okay

Hector J. Aponte, Guaynabo

Traveled with family
Liked: Cleanliness, amenities
The hotel offers a pleasant setting, with comfortable rooms, family-friendly facilities, and a great location to enjoy with loved ones. However, it’s clear the property is not being maintained to its full potential. I paid extra for a beachfront room, but the TV was nonfunctional throughout my stay. Although staff claimed they were working on a fix, no resolution was ever provided. We also booked the character breakfast for our toddler, hoping it would be a highlight. Unfortunately, the air conditioning was out of order, making the space uncomfortably hot. Mimosas were served at room temperature, and like many other guests, we had to leave before the show ended. Lastly, be cautious upon arrival. You may be approached by someone introducing themselves as your “butler” or personal assistant, this is often a tactic to pitch a membership program. It felt misleading and detracted from the overall experience.
Stayed 3 nights in Oct 2025

2/10 Terrible

Michael

Stayed 7 nights in Nov 2025

10/10 Excellent

Josefina

Stayed 2 nights in Nov 2025

6/10 Okay

Omer

Stayed 5 nights in Nov 2025

6/10 Okay

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The maní topic of insatisfaction is that various restaurants were closed. So we needed to eat mainly in the buffet and the experience was conditioned to this place.
Stayed 4 nights in Nov 2025

10/10 Excellent

Claudia, worcester

Stayed 4 nights in Nov 2025

Hotels