Property is okay, need a little more maintenance, room needs to be better it had a weird smell especially the bed headboards and some of the closets bathrooms cleanliness was not great either also one of the TV in the room didn’t work.
the room was clean and organized the food was bland the steak was hard the waiters a la carte restaurant were not cordial I wait at the table for 45 minutes I stand and talk to the head waiter and ask him if I had 40 minutes sitting nobody had gone to ask me what I would order, much less to put water on the table, I answer that my family and I were short of staff We stood up from the table and went to the buffet.
Was overall a good resort. Had a good experience
best place ever!!! everyone was sooo nice helpful… Luz was the best!!!!
So what I liked- the entertainment at night was nice and they had a lot of pool options. I traveled with 3 kids. What I did t like- lots of mosquitos at that time. The concierge failed to make me a reservation because system was down and then I went to another concierge and there were no time availabilities but I convinient o es so off to the buffet where the dishes weren’t that clean or available And tables were few and I sat next to dirty dishes cart which was gross. Not a lot of food options . lo m
The Luz customer service was excellent
Hotel was great for family vacation. Luz at the front desk was amazing and helped with every detail. She definitely makes you feel special. She is amazing with kids. My daughter loved her.The Mediterranean and Japanese restaurant the food was the best. The spa is great.
Great for family vacation with lots to do for all age groups. The staff works hard to provide exceptional entertainment each night! Always something to do! The checkin process could go more smoothly and take less time. Buffet food is ok at best. Hibachi and french cuisine was our favorite. Our family loved the waterpark, sports bar and coffee & ice cream shop on site. Boucard was our concierge and was very friendly. Niki helped us as well and was extremely helpful throughout our stay - if i needed any help she was a text away. Make sure you book excursions with Mel (in the pink shirt)! Overall we had a great time!
It was very clean we enjoyed the pool .
The staff was amazing from beginning to end. Luis Moriño, the assistant manager, walked around the hotel throughout day and night making sure quality and client satisfaction was guaranteed. Our concierges, Boucard and Nikky, made sure our dining reservations were ready and that our supplies of water and sodas were met daily. Our sheets and towels were clean and neat. Overall, a great experience.
We spent a week at the Grand Sirenis all inclusive hotel with our 2 kids. We had a great time and the resort has lots of pros and few cons. The property is beautiful and easy to navigate. The staff was very friendly. The food is average but there are plenty of choices. Something for everyone. There were lines at the bars but we never waited for more then a few minutes which wasn't ever a big deal. The majority of the pool area is 7 feet deep. This was something that surprised us. The 1 swim up bar only has a few stools and was always packed like 6 people deep. Our room was very clean and comfortable. The bathroom had no ventilation and needed some updates but nothing major. Our biggest con was the free special breakfast that was scheduled for us. They swore up and down that it wasn't a time share but requested we bring all our credit cards and sign a waiver. We refused but after talking to others found out it is a timeshare for their club membership. People told us they wasted 4-5 hours being guilted and pressured into buying in. So glad we said no from the beginning and refused the breakfast. No one needs that on vacation. I would also highly recommend DAT transportation for an airport shuttle. They were amazing, reasonably priced, and scheduled everything based on our flight times.
The staff offers the best quality service I have ever had, and they do an incredible job keeping the resort clean, and the people happy. The beaches are beautiful, and the people are amazing. The rooms are also extremely comfortable!! 10/10 recommend
Horrible, flies in food. People vomiting everywhere sick of the stomach, mold mildew everywhere. Cats and dogs in property, public rinse showers doesn’t work anywhere, public bathrooms nasty, if you want to die sooner go here.
Bedroom sheets and pillows had a bad smell on them. The room had a smell of humidity, and the hotel buffets had also a bad smell.
Good resort and good restaurants
Bad attention, dirty
We had a very relaxing stay. Our room was cleaned daily. The grounds were beautiful. The staff was very friendly and our concierge, Bouchard and Joshu were very accommodating and upbeat! Not sure if there names but a lady at the Lobby bar and another lady at the bar by the pool buffet, ALWAYS had a vodka and soda ready for me!! Our only bad moment was going to a breakfast in the ULC. It was a ploy to get us to invest in the club and wasted a couple hours of our time. I wouldn’t recommend going. Overall, everything was lovely!!!
Located in Uvero Alto, Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive places you next to Sirenis Aquagames Water Park. This 813-room, 4-star property has 2 outdoor pools along with a full-service spa and a free water park.
Free buffet breakfast is served each morning from 7:00 AM to 10:30 AM. There are ample dining options with 9 onsite restaurants, including Macao, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect WiFi and 48-inch TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Balconies, minibars, and coffee makers are other standard amenities.
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and outdoor tennis courts.
Property is okay, need a little more maintenance, room needs to be better it had a weird smell especially the bed headboards and some of the closets bathrooms cleanliness was not great either also one of the TV in the room didn’t work.
the room was clean and organized the food was bland the steak was hard the waiters a la carte restaurant were not cordial I wait at the table for 45 minutes I stand and talk to the head waiter and ask him if I had 40 minutes sitting nobody had gone to ask me what I would order, much less to put water on the table, I answer that my family and I were short of staff We stood up from the table and went to the buffet.
Dear Mr Juan,We want to start by expressing our gratitude for taking part of your valuable time to share your impressions about your experience at Grand Sirenis Punta Cana Resort.As a customer-oriented company, the major focus states on the 100% satisfaction all the guests we host. It is good to read you find the room clean and organized.Let us apogee for not meeting all your expectations. We are deeply sorry for any situation you have faced during your visit. We are sorry to hear that you did not like our food and service. Hopefully, you will give us the opportunity to welcome you back and change the perception of Grand Sirenis.Cordially,Erika ZenicHospitality Manager
Was overall a good resort. Had a good experience
Dear James, On behalf of the Manager and staff from Grand Sirenis Punta Cana & Aquagames receive our acknowledge for taking the time to make a review of your recent experience. Your satisfaction is our biggest reward. We are very happy to know that you had a great time and that you really enjoyed the facilities, activities and service of our resort. We will be looking forward to welcoming you back at your home at the Caribbean, Grand Sirenis. Kind Regards, Josue Santos, Guest Manager.
best place ever!!! everyone was sooo nice helpful… Luz was the best!!!!
Dear ShirleeThank you for taking the time to share your comments with us about your recent experience at Grand Sirenis Punta Cana & Aquagames. Nothing can reward us more than knowing that we have reached their maximum level of satisfaction. We hope to have the opportunity to welcome you again on your future vacations. Cordially, Nicholas GeorgeManager On Dut
So what I liked- the entertainment at night was nice and they had a lot of pool options. I traveled with 3 kids. What I did t like- lots of mosquitos at that time. The concierge failed to make me a reservation because system was down and then I went to another concierge and there were no time availabilities but I convinient o es so off to the buffet where the dishes weren’t that clean or available And tables were few and I sat next to dirty dishes cart which was gross. Not a lot of food options . lo m
Dear Yenny R, It is a pleasure to receive your impressions in regards to our resort Grand Sirenis Punta Cana & Aquagames and experience you had here. Receive our gratitude for taking the time to give us your review. Allow us to express our most sincere apology for not giving a 100% pleasant stay even though is our mission as a customer service-oriented company. All your comments, especially the negative feedback, have been passed to each responsible Manager in order to work in an effective action plan. We will be giving you the best experience you can have in the Caribbean if you can give us the opportunity to host you again. Cordially, Josue Santos, Guest Manager.
The Luz customer service was excellent
Dear Kimberley,It is a pleasure to receive your comments and review in regards to our resort Grand Sirenis Punta Cana & Aquagames. We cannot happier to read that you have had a tremendously great experience as having all our customer 100% satisfied is our 1srt rule. Thank you for acknowledging in a positive matter our amazing staff. We will congratulate Luz for the amazing job.We cannot wait for your return and pamper you as you deserve.Best regards,Erika ZenicHospitality Manager
Hotel was great for family vacation. Luz at the front desk was amazing and helped with every detail. She definitely makes you feel special. She is amazing with kids. My daughter loved her.The Mediterranean and Japanese restaurant the food was the best. The spa is great.
Dear Melody ,We appreciate the time invested to share us your comments about the resort Grand Sirenis Punta Cana & Aquagames. The biggest reward we can receive is comments like yours that inspire us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit. We appreciate your positive remarks in regards our incredible staff. We are going to pass your remarks to Luz to congratulate her.We cannot wait for your return and pamper you as you deserve.Cordially,Erika ZenicHospitality Manager
Great for family vacation with lots to do for all age groups. The staff works hard to provide exceptional entertainment each night! Always something to do! The checkin process could go more smoothly and take less time. Buffet food is ok at best. Hibachi and french cuisine was our favorite. Our family loved the waterpark, sports bar and coffee & ice cream shop on site. Boucard was our concierge and was very friendly. Niki helped us as well and was extremely helpful throughout our stay - if i needed any help she was a text away. Make sure you book excursions with Mel (in the pink shirt)! Overall we had a great time!
Dear Cindy, We appreciate the time invested to share us your comments about the resort Grand Sirenis Punta Cana & Aquagames.The biggest reward we can receive is comments like yours that inspire us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit. It will be a pleasure to transmit your congratulation to Boucard and Niki as it would inspire them to keep doing an outstanding job. Thank you once again to recognize the hospitality and willingness of help from our collaborators. We cannot wait for your return and pamper you as you deserve. Kind Regards, Josue Santos, Guest Manage
Dear Alicia, On behalf of the Manager and staff from Grand Sirenis Punta Cana & Aquagames receive our acknowledge for taking the time to make a review of your recent experience. Your satisfaction is our biggest reward. We are very happy to know that you had a great time and highlight the people from our fantastic team that played a significant role in making your stay even more enjoyable. We will be congratulating Luz to keep her motivated doing an excellent job. We will be looking forward to welcoming you back at your home at the Caribbean, Grand Sirenis. Kind Regards, Josue Santos, Guest Service Manager
It was very clean we enjoyed the pool .
Dear Celia, On behalf of the Manager and staff from Grand Sirenis Punta Cana Casino & Aquagames receive our acknowledge for taking the time to make a review of your recent experience. Your satisfaction is our biggest reward. We are very happy to know that you had a great time and that you really enjoyed the facilities and service of our resort. We will be looking forward to welcoming you back at your home at the Caribbean, Grand Sirenis.Kind Regards,Josue Santos, Guest Manager.
Dear Ronald It is a pleasure to receive your impressions of our Grand Sirenis Punta Cana & Aquagames resort and the experience you had here. Receive our thanks for taking the time to leave us your opinion. Let us express our sincere apology for not giving you a 100% pleasant stay despite the fact that it is our mission as a customer service oriented company. All your comments, especially the negative ones, have been passed on to each responsible Manager to work on an effective action plan. We will give you the best experience you can have in the Caribbean if you give us the opportunity to host you again.Cordially,Nicholas GeorgeManager On Duty