Terrible customer service. Room, was flooding due to upstairs guest overflowing balcony tub. No one, there in customer service barely speaks English enough to understand what was going on. I will never be coming back.
Beautiful resort! Super friendly staff. Super clean and well maintained.
Loved everything about this resort! Beautifully maintained grounds, pools were very clean, staff was super friendly, beds were comfortable and rooms were spacious. Always found delicious food options at buffets and reservation-restaurants. Our family's favorite was the Japanese hibachi table. Loved the water sports - especially the catamarans! Wouldn't hesitate to go back to the same resort and do it all again!
Was the best resort we have been to
Love it ! Looking forward to go back with my family
No transportation available from hotel room to main area of resort…lost of walking.
The staff doesn’t speak English. It was very annoying to ask for a glass of water. If they could learn some words in English, like fork, plate, glass. The most essential words. The sea food restaurant was horrible. Make sure to call before going and get a good room, otherwise you will end up at a very far building from the beach. And you have to pay extra to stay at a closer building.
We had a great time! The property and staff were incredible!
Food needs to improve. Not 5 stars for food and 4 stars for service in general. a handful of staff were outstanding. Spa /Gym an shopping were good. Dance club was closed- but due to covid I believe. In general resorts need to require staff to be more outgoing and friendlier- especially 5 star type resorts. Otherwise we enjoyed and room was a good value
Friendly staff and service but food even though plenty quality was poor. Again even even though check-in staff was friendly but provide zero information about services available, lay out of the resort, location of accomodation in resort etc
Amenities were great. Room was great. Activities were great. Food was terrible including the buffets and all restaurants. Service was terrible and staff were super rude. Purchased a photography session that cost $150 dollars for 15 pictures and never received them.
This was my third time in PC and first at this particular resort, do not recommend and will not be going back. Food at the buffet was awful, bad quality and everyone in our group felt bloated and sick afterwards. We also had a hard time finding things the kids would eat. Restaurant food was ok. Massage was also not great, it was cut short and not as described. Staff was not properly trained, we never got a map and nobody explained where things were or tried to be helpful. Be smarter than I was and listen to the recent reviews. On the positive side, the place is beautiful and great if you are traveling with kids.
We really liked the facilities and specially the friendly Staff from Barcelo Bavaro Palace, always very helpful there!! We enjoyed a lot every minute staying there!!
Great and friendly resort only issue was the food.
Good
Bavaro Beach is within a 5-minute walk of Barceló Bávaro Palace - All Inclusive while other popular sites like Palma Real Shopping Village are within a couple of miles (3 km). This 1402-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a golf course. It's connected to the convention center in central Punta Cana and also close to Cocotal Golf and Country Club and Los Corales Beach.
Relish the international cuisine at Miramar Buffet, one of 11 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies, sitting areas, and refrigerators are other standard amenities.
Barceló Bávaro Palace - All Inclusive features a private beach, a golf course, and a full-service spa. You can take advantage of free parking, along with an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include 4 outdoor pools, a casino, and a water park.
Terrible customer service. Room, was flooding due to upstairs guest overflowing balcony tub. No one, there in customer service barely speaks English enough to understand what was going on. I will never be coming back.
Beautiful resort! Super friendly staff. Super clean and well maintained.
Dear guest, Receive a greeting from the entire team that makes up our Barcelo Bavaro Palace. Thank you for your words in highlighting all our services, we greatly appreciate knowing that we have met your expectations 100% We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We hope to welcome you again very soon. Cordially, Cesar Güílamo Director: Barceló Bavaro Palace
Loved everything about this resort! Beautifully maintained grounds, pools were very clean, staff was super friendly, beds were comfortable and rooms were spacious. Always found delicious food options at buffets and reservation-restaurants. Our family's favorite was the Japanese hibachi table. Loved the water sports - especially the catamarans! Wouldn't hesitate to go back to the same resort and do it all again!
Dear guest, Receive a greeting from the entire team that makes up our Barcelo Bavaro Palace. Thanks for having chosen us as your holiday destination and for take the time for letting us know your impression in regards to our service and facilities. Our main goal is the total satisfaction of our guests, so we are pleased of knowing we met your expectations. We are glad to know that our workers, facilities, gastronomy and entertainment were of your liking. We strive to provide an excellent service and offer our guests the most memorable vacations, so we are glad of having achieved our goal! Again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Cordially, Cesar Güílamo Director: Barceló Bavaro Palace.
Was the best resort we have been to
Dear guest, Receive a greeting from the entire team that makes up our Barcelo Bavaro Palace. Thank you for your words in highlighting all our services, we greatly appreciate knowing that we have met your expectations 100% We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We hope to welcome you again very soon. Cordially, Cesar Güílamo Director: Barceló Bavaro Palace.
Love it ! Looking forward to go back with my family
Dear guest, Receive a greeting from the entire team that makes up our Barcelo Bavaro Palace. Thank you for your words in highlighting all our services, we greatly appreciate knowing that we have met your expectations 100% We are delighted that you enjoyed your stay with us. Thank you for choosing us when you visit the area. We hope to welcome you again very soon. Cordially, Cesar Güílamo Director: Barceló Bavaro Palace.
No transportation available from hotel room to main area of resort…lost of walking.
Dear guest, Receive a greeting from the entire team that makes up our Barcelo Bavaro Palace. We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are very surprised by your comment about our internal transportation, because our train is considered an additional service to our guests; which passes every 10 minutes through the specific points of each mini lobby, as well as golf cart services available in our main lobby available to all our guests. We also appreciate your comments about the services that were not to your liking, our primary goal is the total satisfaction of all our visitors, I assure you that we will continue in search of excellence. Cordially, Cesar Güílamo Director: Barceló Bavaro Palace.
The staff doesn’t speak English. It was very annoying to ask for a glass of water. If they could learn some words in English, like fork, plate, glass. The most essential words. The sea food restaurant was horrible. Make sure to call before going and get a good room, otherwise you will end up at a very far building from the beach. And you have to pay extra to stay at a closer building.
Dear guest, Receive a greeting from the entire team that makes up our Barcelo Bavaro Palace. That you perceived a lack of English from some of our staff members is very concerning for us, because we are continuously giving English courses to our Employees, since we know the importance of language knowledge in the Tourism Industry and at Barceló Hotels & Resorts our main goal is the total satisfaction of all our guests. We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Cordially, Cesar Güílamo Director: Barceló Bavaro Palace.
Dear guest, Receive a greeting from the entire team that makes up our Barcelo Bavaro Palace. Receive my sincere apologies for the inconvenient with the flood in your room; we lament the impression you had regarding our guest service level. We are sorry for not solved properly the inconvenient when you reported. We are passing your comments to our maintained department for the take the corrective measure, for us the most important goal it is the satisfaction of our guest and we lament not have met our goal with you. Thanks for your value comments, we hope welcome you soon to our little paradise for show our commitment with the quality service. Cordially, Cesar Güílamo Director: Barceló Bavaro Palace.