Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 9 outdoor pools

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Sauna, hot tub, steam room, body treatments, aromatherapy

9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

9 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Popular amenities

Bar
Hot Tub
All inclusive
Laundry

Explore the area

Uvero Alto, Punta Cana, 23000

Sirenis Aquagames Water Park
‪8 min drive‬
Macao Beach
‪12 min drive‬
Cana Bay Golf Club
‪21 min drive‬
Punta Cana (PUJ-Punta Cana Intl.)
‪41 min drive‬

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Room options

Premium bedding, free minibar, in-room safe, individually decorated

Suite (NEST SUITE)

Very good

Sleeps 4
1 King Bed

Suite (NEST SWIM UP SUITE)

Very good

Sleeps 4
1 King Bed

Suite, Ocean View (SWANK)

Ocean view
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite (SWANK SUITE)

Good

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Pool Super Villa

Sleeps 6
1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

Suite (SWANK WRAPAROUND SWIM UP SUITE)

Sleeps 5
1 King Bed and 1 Double Sofa Bed

Room (THE PINEAPPLE)

Sleeps 6
1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

Suite (PAD SWIM UP SUITE)

Good

Sleeps 5
1 King Bed and 1 Double Sofa Bed

Suite (FLAT SWIM UP SUITE)

Excellent

Sleeps 5
1 Double Sofa Bed and 1 King Bed

Suite (SWANK PLUNGE POOL SUITE)

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite (PAD SUITE)

Very good

Sleeps 5
1 Double Sofa Bed and 1 King Bed

Suite (FLAT SUITE)

Very good

Sleeps 5
1 Double Sofa Bed and 1 King Bed

Suite Standard with Garden View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Pool | 9 outdoor pools, pool umbrellas, sun loungers

Room Superior with Pool View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Premium with Pool View

Sleeps 4

Family Suite -6 guests- with Sea View

Sea view
Sleeps 6
1 Double Sofa Bed, 2 Twin Beds and 1 Queen Bed

Quadruple Suite with Pool View

Sleeps 5

Suite Junior with Garden View

Sleeps 5

Suite Super with Pool View

Sleeps 5

Living room | 42-inch flat-screen TV with digital channels, TV, MP3 dock

Suite Superior with Garden View

Sleeps 5

Quadruple Suite Deluxe with Sea View

Sea view
Sleeps 4
1 Double Sofa Bed and 1 Queen Bed

Suite with Garden View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite with Ocean View

Ocean view
Sleeps 4
1 Double Sofa Bed and 1 King Bed

About the neighborhood

Punta Cana

Located in Uvero Alto, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 1.7 mi (2.8 km) from Sirenis Aquagames Water Park and within a 15-minute drive of Macao Beach. This 460-room, 5-star property has 9 outdoor pools along with a full-service spa and a free water park.

What's nearby

Sirenis Aquagames Water Park - 8 min drive - 2.3 miles
Macao Beach - 12 min drive - 6.0 miles
Cana Bay Golf Club - 21 min drive - 10.4 miles
Iberostar Golf Course - 22 min drive - 13.1 miles
Arena Gorda Beach - 27 min drive - 12.3 miles

Getting around

Punta Cana Intl. Airport (PUJ) - 34 min drive

Restaurants

‪Lobby Bar - ‬5 min drive
‪Carnival - ‬11 min walk
‪Spoon - ‬17 min walk
‪Wink - ‬17 min walk
‪Mike's Coffee & Tea By Ocean Hotels - ‬6 min drive

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Luxury property on the beach, with 9 outdoor pools

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features a full-service spa, 9 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 80 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.

42-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include free minibar items, balconies or patios, and MP3 docks.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a lazy river, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

On private beach
Pool
Hot Tub
Breakfast included

$523 nightly

Aug 27 - Aug 28

Total includes taxes and fees

Outdoor pool, cabanas (surcharge), pool umbrellas

Pool
Hot Tub
Breakfast included
All inclusive

$291 nightly

Aug 24 - Aug 25

Total includes taxes and fees

Pool
Hot Tub
Breakfast included
All inclusive

$232 nightly

Aug 24 - Aug 25

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site

Food and drink

9 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

BRGRS.PH
Fresco Bar & Grill
Kitchen 23 by Le Chic
Zest
Zest Character Breakfast

Things to do

9 outdoor pools
Archery
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Lazy river
Playground
Sauna
Shopping
Snorkeling
Steam room
Stereo
Waterslide

Family friendly

9 outdoor pools
Changing table
Children's dinnerware
Children's pool
Free children's club
Free rollaway/extra bed
Free supervised activities for children
Free water park access
High chair
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Lazy river
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair-accessible path of travel

Banquet hall
Built in 2016
Smoking not allowed

Room amenities

Bedroom

Free crib
Free rollaway/extra bed
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shower
Slippers
Towels provided

Entertainment

42-inch flat-screen TV with digital channels
MP3 dock

Food and drink

24-hour room service
Coffee/tea maker
Free stocked minibar

Air conditioning
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 80 per person (one way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
Onsite safety features include a fire extinguisher.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel

Nickelodeon Hotels Resorts Hotel

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel

Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive

Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive

Nickelodeon Hotels Resorts Punta Cana

Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on Aug 24, 2025 start from $403.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What is there to do near Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This property is situated in Uvero Alto, close to Sirenis Aquagames Water Park and Macao Beach.

Will I be able to park at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

There is a full-service spa available for guests to enjoy and services include Swedish massages, sports massages, body wraps, and reflexology.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma include a casino on the premises?

No, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma doesn't have a casino.

Is there an indoor pool at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This beachfront all-inclusive property offers plenty of amenities for couples including 9 outdoor pools, a poolside bar, and a restaurant with al fresco dining.

Are there hot tubs at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, this all-inclusive property has a spa tub.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a restaurant with a breakfast menu?

Yes, Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma has 9 restaurants, and serves breakfast for a surcharge.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma allow pets to stay free of charge?

No, pets aren't allowed at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma though service animals are welcome.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

The closest major airport to Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is Punta Cana Intl. Airport (PUJ), which is 25.3 mi away (34 minutes by car).

Are there rooms with balconies that I can book at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Yes, every guestroom at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma comes with a balcony with some featuring ocean or garden views.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

7.2

Good

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Yuri

Traveled with family and small children

Apr 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were in the resort for 5 nights. We love that there are daily activities available for kids. The resort is big and very convenient. They have multiple pools available in the resort, private beach, baby pool, and water park. We love that there are many different options available for the kids and adults.

Stayed 5 nights in Apr 2025

10/10 Excellent

Beata, LINDENHURST

Traveled with family and small children

Apr 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

amazing stuff and resort

Stayed 6 nights in Apr 2025

10/10 Excellent

Madeline

Traveled with family and small children

Apr 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was super well-organized. I enjoyed every minute while there! There was an abundance of food and food options and yummy drinks for kids and adults. Having the option to go to the beach daily or the water park was also a huge plus. The whole atmosphere was peaceful, calm, quiet, and each staff member seemed to work hard to make our experience pleasant. Treat yourself by going to Vassa Spa. Ask for Emiledys. Thanks for an awesome stay Nickelodeon. We shall return!

Stayed 4 nights in Apr 2025

4/10 Poor

Ana

Apr 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

FOOOD WAS HORRIBLE

Stayed 3 nights in Apr 2025

8/10 Good

Maurylyne Tatiana

Traveled with family and small children

Apr 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with a lot of activities for young kids. Everything was clean. The pool and beach area was so convenient and very large. It never felt overcrowded. The water park was so much fun. Rooms were nice. We had a pool attached to the room and it was a great option. The staff was very accommodating and went out of their way to help us with anything we needed. My son got sick (asthma) during our stay and guest services ordered medicine from a nearby pharmacy which helped my son tremendously. Overall service was great. My only complaint (and the only reason I gave this 4 stars) was the food. The ice cream shop was great. The restaurants that required reservations were all booked. We managed to get a reservation one night but the food wasn’t great. we mostly ate at the buffet, which wasn’t great either. Some nights better than others. The lunch options weren’t the best. Overall the food could use improvement, but everything else was great. We really enjoyed our stay and didn’t want to leave.

Stayed 6 nights in Apr 2025

10/10 Excellent

Ana

Apr 25, 2025

Stayed 4 nights in Mar 2025

8/10 Good

Carmen

Traveled with family

Apr 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved our stay here. Lots of food options. You have to book dinner on a QR code starting at 9am for each day. Beach was rough but beautiful. Pools were great. Waterpark was nice. Do the character dinners. I think those were the best part. We never were able to get a golf cart ride anywhere. Not a lot to do late at night. We had a great room and experience.

Stayed 4 nights in Apr 2025

6/10 Okay

Donald

Apr 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The food provided was excellent at the Buffet, although it is difficult to book an à la cart You have to literally be signed in at 9 AM when it opens in order to get to one. The staff were very friendly, but it took them too long to bus tables which caused a backlog and frequently you did not receive your drink until you were pretty much done your meal. I do not think this is the fault of the staff. I think it is due to needing a few more staff. They were all working very hard. The drink options were great although I tried to order wine one night at another cart, and both bottles I ordered were out of stock, so I just stuck with the house white which I have to say is probably the best I’ve ever had at any Dominican resort anyways The Beach pool and splash pad, lacked shaded areas and seating, although it could be purchased at an additional exorbitant cost, which seemed to change. Housekeeping kept the rooms very clean, although they did not refill The mini fridge daily. We enjoyed the bar next to the Buffay in the evening the children loved the games, although again, some of them are at an additional cost. Of course we got slimed but again at an additional cost as many things were. They do a big “sliming” at the splash pad but sadly adults were pushing their way through in front of children to participate. I suggest the resort encourage that it’s “for the children” We loved the cafe/ice cream bar. Such a great and fun idea to have this on the resor

Stayed 4 nights in Apr 2025

10/10 Excellent

Joe

Traveled with family and small children

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We just loves this place. It was a dream come true. Just to hear my wife say: "this is the happiest day of my life" while walking by the beach and my girls enjoying around was the living proof that this hotel is the best we have ever been to. We are definitely coming back! Thank you!!

Stayed 2 nights in Apr 2025

10/10 Excellent

María Dolores

Traveled with family

Apr 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

8/10 Good

Vinay

Traveled with family and small children

Apr 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Except food everything was ok. Quality and taste must improve. Taking time for checkouts too as the staff were taking review with each guest. Felt it’s not fare to make them stand for long times in lanes

Stayed 1 night in Apr 2025

8/10 Good

Carlos

Traveled with family and small children

Apr 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good: Excellent for kids, lots of option for kids to have fun. Bad: Poor food quality.

Stayed 2 nights in Apr 2025

10/10 Excellent

adnan

Traveled with family

Apr 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

everything was amazing

Stayed 3 nights in Feb 2025

10/10 Excellent

Matt

Apr 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Mar 2025

10/10 Excellent

Lindsay, Chestermere

Apr 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Apr 2025

8/10 Good

Sandhya

Traveled with family

Apr 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great stay but there are elements that can be improved. The volume at all shows was extremely loud and I am pretty certain it was way beyond safe listening for babies and kids. We didn’t know who to talk to about it.

Stayed 8 nights in Apr 2025

2/10 Terrible

Yaselis

Traveled with family and small children, Traveled with group, Traveled with family

Apr 17, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stingy towels, poor room conditions

Stayed 4 nights in Apr 2025

6/10 Okay

Edwin, Bayamon

Traveled with family and small children, Traveled with family

Apr 17, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Muy amables, mis hijas disfrutaron de sus vacaciones. Las instalaciones, las bebidas y la comida NO es de un hotel 5 estrellas. Hay mejores, No lo recomiendo!

Stayed 5 nights in Apr 2025

2/10 Terrible

Alex

Apr 17, 2025

Liked: Property conditions & facilities

Disliked: Staff & service

Stayed 3 nights in Feb 2025

2/10 Terrible

Erin

Traveled with family

Apr 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Furious with this resort. They force you to meet with a “concierge” who proceeded to lie to us about a promotion which ended up costing us $240 more. Our concierge disappeared after it happened and refused to make it right. The hotel staff and managers also refused to help us. We are angry and it ruined our experience.

Stayed 3 nights in Apr 2025

8/10 Good

Sabina

Apr 15, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

The food could have been much better. The housekeeping was not pleasant at all. They did not clean our room and then had an attitude when they needed to come back and the only thing I wanted was for them to take out the trash.

Stayed 4 nights in Apr 2025

6/10 Okay

Jeanneth

Traveled with family

Apr 15, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 4 nights in Apr 2025

2/10 Terrible

Nikunj Pravinbhai

Traveled with family and small children

Apr 14, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This trip did not meet our expectations, primarily due to the level of customer service we experienced. Our incoming flight was delayed, resulting in a late arrival and check-in. Unfortunately, during the check-in process, several key items were overlooked, which significantly disrupted our vacation plans while traveling with an infant and a two-year-old. - Room service was not enabled, and it took an additional day and a half for it to become available on our TV. - I was unable to make restaurant reservations due to a system issue, which limited our dining options to the buffet restaurant only. - I had to visit the lobby multiple times to address these problems. - The restaurant staff was not particularly helpful. For instance, when we inquired about infant food at the explore table, we were informed that it was unavailable, yet we discovered it the following morning. This inconsistency was frustrating and indicated a lack of willingness to assist. - Additionally, we were not informed about the personal concierge service until the last day of our stay, which we accidentally learned about while visiting the Gazebo to ask a simple question. - To compound our experience, when we inquired about the concierge service, we were drawn into a marketing and sales presentation that consumed several hours of our time. Despite finalizing paperwork, we were later informed that the villa we were interested in was unavailable, which felt misleading.