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Recent guest reviews

It was me my wife and our toddlers first time there and we met up with our other family members at the property and we had a great time. The only drawback was not having access to certain restaurants based on where you were staying at, though it is all on the same Resort property.

The hotel is nice and simple. If you like small hotels this is the place to be. The food was pretty good. The only thing I would say is that they need more transportation service. It took me about 2 hours to get my bags from my room to check out. The girl at the front desk name yohiara was really nice and help me out with checking in and checking out. The bartender Alexis was really nice as well.

excellent service, delicious breakfast, excellent lunch and very good dinner. very professional restaurant employees, hunter very good attentions and service.

We received an upgrade which was wonderful. I wish we had received a little more information about the resort functionings when checking in because the area and facilities are quite large and there is so much to do that a little orientation would be wonderful. But everyone is very helpful and with a few questions, you can get the info you need.

Resort beautiful but

Nothing.

The resort was beautiful. The door was good. If you want to go to the restaurants I would suggest going when it first opens. The drinks need a lot of work.

Me gusto el parque acuatico. no me gusto que el tren duraba mucho en recoger los huéspedes, tenian muy poco personal de servicio y muy poca variedad gastronómica.

The actual resort is overall nice. Be ware if you aren’t a hideaway quest (because it’s about 3 resorts in one) you are only subjected to 1 Buffett breakfast and lunch option. The workers aren’t as attentive unless you tip and they overcharge in taxes for minuscule things. The water activities were fun and the highlight of the trip. They also have a lot of people trying to get you to do an excursion. I found the airport was cheaper or online. I probably won’t go back there.

Bad customer service, very bad food. Worst hotel ever!!

I like room service, staff was very friendly, food was good. I didn't like some waitress in restaurant, they will ignore you if there is bigger compamy and might be bigger tip from then not from you.

Wonderful experience. Definitely going back with my whole family

Warm beers 24/7 literally! Poor variety of hard liquor.

The hotel was really crowded in the pool area, I stayed here with my wife, first of check in was horrible 2 hour wait in line, second the lines to get food there is no social distancing. Also we ordered room service and they told us they were coming everytime we called waited for 3 hours and fell asleep , no one ever came. Will not recommend

The hotel was beautiful very accommodating rooms, part of the staff needs training in customer service. There were also long lines for almost everything.

I did not like how there was no staff on the front desk after 7 pm there will be no one to answer the phone and for the room servise i had yo call more then 10 times to be able to get someone on the phone to place an order for room and there is a $5 charge for room service for food for my kids we had to wait over a 1houre for the food to be delivery .also for me to eat a buffet with better food i had to upgrade and paid more so i will be able to get better service , for the restaurant mexican,steakhouse,itlalian restaurant you will need reservations it will start at 8am you will need to be there by 7 am because the line it really long , and you will need to make reservashion every day to be able to eat at the resturant they whont allowed to book foe more day . and they will give you the run around to change room if you dont like it .

Carr. Playa Arena Gorda Punta Cana La Altagracia

Hotel highlights

  • Steps from Arena Gorda Beach
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino places you next to Arena Gorda Beach and within a mile (2 km) of other popular attractions like Hard Rock Golf Club at Cana Bay. This 273-room, 4-star property welcomes business and leisure travelers with a full-service spa, a free water park, and a restaurant.


Dining

Enjoy a bite to eat at the property's buffet restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino's 273 rooms are air-conditioned and provide minibars, free bottled water, and ceiling fans. Guests can expect free WiFi and flat-screen TVs with pay movies. Beds sport premium bedding. Safes and ironing boards are other standard amenities.


Property features

Guests of Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino have access to a full-service spa, a free water park, and an outdoor pool. Free valet and self parking are available, and there's also an airport shuttle. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Room options

Luxury Family Suite

1 King Bed and 2 Twin Beds | Sleeps 5

Luxury Room

2 Queen Beds | Sleeps 4

Luxury Presidential Jacuzzi One Bedroom Suite Diamond Club

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Luxury Jacuzzi Junior Suite Diamond Club

2 Queen Beds | Sleeps 4

Guest reviews for Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Everyone (21) Couples (5) Family (33)
5
Everyone

It was me my wife and our toddlers first time there and we met up with our other family members at the property and we had a great time. The only drawback was not having access to certain restaurants based on where you were staying at, though it is all on the same Resort property.

By on Nov 8, 2021

Review comment responded on Nov 13, 2021

Dear Christian , We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

4
Partner Couples

The hotel is nice and simple. If you like small hotels this is the place to be. The food was pretty good. The only thing I would say is that they need more transportation service. It took me about 2 hours to get my bags from my room to check out. The girl at the front desk name yohiara was really nice and help me out with checking in and checking out. The bartender Alexis was really nice as well.

By on Oct 30, 2021

Review comment responded on Nov 13, 2021

Dear Racyne , We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

5
Family with small children

excellent service, delicious breakfast, excellent lunch and very good dinner. very professional restaurant employees, hunter very good attentions and service.

By on Sep 21, 2021

Review comment responded on Sep 25, 2021

Dear jose , We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

4
Family

We received an upgrade which was wonderful. I wish we had received a little more information about the resort functionings when checking in because the area and facilities are quite large and there is so much to do that a little orientation would be wonderful. But everyone is very helpful and with a few questions, you can get the info you need.

By on Sep 8, 2021

Review comment responded on Sep 13, 2021

Dear Wendy , We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

4
Everyone

Resort beautiful but

By on Aug 16, 2021

Review comment responded on Sep 20, 2021

Dear Natalie , We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

3
Family

Nothing.

By on Aug 3, 2021

Review comment responded on Aug 13, 2021

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

3
Everyone

By on Jun 22, 2021

Review comment responded on Jul 3, 2021

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

5
Friends

The resort was beautiful. The door was good. If you want to go to the restaurants I would suggest going when it first opens. The drinks need a lot of work.

By on May 24, 2021

Review comment responded on May 25, 2021

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

3
Everyone

By on May 21, 2021

Review comment responded on Jun 3, 2021

Dear guest, We are honored for you having chosen our resort at Punta Cana and thank you for giving us the opportunity to host you and we heartily appreciate that your taking the time to rate us with such score on Expedia. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit. Warm regards from paradise, Sincerely,

3
Family with small children

Me gusto el parque acuatico. no me gusto que el tren duraba mucho en recoger los huéspedes, tenian muy poco personal de servicio y muy poca variedad gastronómica.

By on May 17, 2021

Review comment responded on May 20, 2021

Estimado huesped, Extendemos nuestras más sinceras disculpas por los inconvenientes con el servicio en nuestra propiedad; Capacitamos continuamente a nuestro personal en habilidades de servicio al cliente para brindar una excelente experiencia a nuestros huéspedes. También es importante resaltar, nuestro resort se ha caracterizado por brindar un excelente servicio al cliente, y podemos asegurarle que no es nuestro estándar. Pedimos disculpas por cualquier inconveniente que pueda haber tenido durante su estadía en el hotel. Hemos tomado todos sus comentarios y los hemos enviado al departamento general para una solución lo antes posible para su próxima visita. Si bien una disculpa no cambiará el resultado de su experiencia, esperamos más sinceramente que nos brinde la oportunidad de brindarle una experiencia que superará la última. Cordialmente,

Royalton Splash Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Carr. Playa Arena Gorda, Punta Cana, La Altagracia 23000
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