We just came back from spending 6 days and 5 nights at Dreams Macao Beach with my husband and two teenage sons (12 and 15). This is the second time we have been to this resort, we traveled here last August 2022 and boy a lot has changed and not for the better. The property is beautiful, the water park, pools, and gorgeous beach are what make this resort. The rooms are run down, the food is pretty bad in most restaurants. The only two we really enjoyed was the Teppanyaki (get there early to make a reservation) and El Patio which is Mexican. The balance of the restaurants serve bland, cold, and unappetizing dishes. The steak is poor quality, the buffet has to be improved, bugs all over the food. Coco cafe makes coffee but the “snacks” are covered in flies and little bugs, it’s gross! Please be careful if you eat something from here. Upon arrival we were taken to checkin. We booked an ocean view preferred club room. *Warning they will try to run games on you - as soon as we arrived I was told that I would need to pay $600 more for a preferred club room bc my teenagers are adults. Luckily we speak Spanish and pushed back saying that’s ridiculous and that the reservation was made and all ages of my kids were provided. Once my husband got involved magically the reservation was fine and they said our room would be ready in an hour. 5 hours later we got into our room and it was not as advertised. The service is bad. Don’t waste your money there are better properties in Punta Cana!!
All the staff of Dreams playa Macao super NiCE and excellent service Gilbert de preferred staff , nuestra amiga Maria De manatee bar … thanks
The Spa is very good
Great place to go. Food was highly ok and felt without flavor. They had kids club where you can drop off kids and they will do activities from morning till evening, this was great!
The resort is super clean. No matter time of day someone was cleaning the hallways of our building. Rooms are very nice, comfortable and clean. We stayed at the Preferred Club Jr. Suite Ocean View King. It has a butler, private pool areas for adult only, private check in and discounts. It is worth it. Spa was amazing, and the service incredible. Anabel, talked to us about the treatments and we just couldn’t say no. Her energy, smile and personality are contagious. Marisol and Alejandrina were are therapist and it was the best massage we have had. Our butler Tony made us reservations for the Japanese restaurant for my husband birthday. They brought out a cake and sang happy birthday. The service is outstanding from every single person. Starting with the hostess; to the chef to the server. It was a true WOW experience. Then our butler filled up our tub with rose petals and decorated our door. Iandra our room attendant was incredible, she kept our room clean, stocked and decorated one day our bed in addition to adding a bottle of sparkling to continue the celebration. She was full of smiles and always asking what we needed. Our favorite hang out place was the Preferred Club Adult Pool area where we had our crew. We looked forward to every day just to see them. Carlos Salazar, Luisa, Willy Wonka and Santana. They made our stay super extra special. They are the reason I would come back. Loved it here. Beach by the rocks area very very nice.
Loved all the entertainment and beach access
I love it
Hotel is new, good pools nice rooms, I’m a little disappointed on the food and beverages the beach wasn’t pretty at all, no service at the beach and really hard almost impossible to get service in the pools
Just, Excellent!
will be going back
Nice clean property and many things to do. Pools are great and the beach is really nice. However the food is just about ok. Don't expect great food. Service is purely luck depending upon the butler...
Excellent all inclusive resort. Food is fantastic and the service is great. The concierge service at front desk is the highlight. They helped me to resolve an issue with excursion not even booked from the hotel. In addition, the concierge helped to expedite my covid test when the originally scheduled time conflicts with my excursion. Hands down the best resort I have stayed.
The service is horrible,with the exception of 3 people,. The food is not that good, if you can get into a restaurant, only 3 open a night. Buffet was never open at night for families because they didn’t want a lot of people in there for dinner💁♀️Does Covid only come out at dinner because the buffet was open for breakfast and lunch. We paid extra for a room with a pool view,we are in our 60s and we get a view of a baby pool and a wall. I complained and was told they didn’t have anything else, not true resort may have been 1/3 full. Housekeeping was good by why did you knock on my door at 10:00 at night for clean up, no I’m on vacation to rest. The water slides were nice for the boys, but the zip lines, bowling, paintball and everything else for them was not included and very expensive, should be included in order to get more family guest. Property is beautiful with potential but this was not a good experience. Orbitz where were you all week, after several trips to find your representative, that was never there between 9-11, I finally had to have someone else contact you just to set up transfer back to airport. I do not go on vacation to run back and forth looking for you guys. DONE. We have traveled to the DR at least 14-15 times and always felt welcome, not here they didn’t care if we were there or not. Pick up your game Dreams Macao you do not compare to the other Dreams we have stayed with. Do not blame it on Covid this is all on you.
The view was breath taking, the staff was very helpful & friendly. The property itself is very well appointed. What I didn't like was no Casino on property which I would've expected & that most of the restaurants were closed Monday night
Located in El Macao, Dreams Macao Beach Punta Cana - All Inclusive is 0.1 mi (0.2 km) from Macao Beach. This 500-room, 4.5-star hotel has 4 outdoor pools along with a full-service spa and a free water park.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
Guests can expect to find free WiFi and LED TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include ceiling fans, safes, and phones.
Dreams Macao Beach Punta Cana - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. You can take advantage of free valet parking if you drive. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a children's pool, a gym, and a sauna.
We just came back from spending 6 days and 5 nights at Dreams Macao Beach with my husband and two teenage sons (12 and 15). This is the second time we have been to this resort, we traveled here last August 2022 and boy a lot has changed and not for the better. The property is beautiful, the water park, pools, and gorgeous beach are what make this resort. The rooms are run down, the food is pretty bad in most restaurants. The only two we really enjoyed was the Teppanyaki (get there early to make a reservation) and El Patio which is Mexican. The balance of the restaurants serve bland, cold, and unappetizing dishes. The steak is poor quality, the buffet has to be improved, bugs all over the food. Coco cafe makes coffee but the “snacks” are covered in flies and little bugs, it’s gross! Please be careful if you eat something from here. Upon arrival we were taken to checkin. We booked an ocean view preferred club room. *Warning they will try to run games on you - as soon as we arrived I was told that I would need to pay $600 more for a preferred club room bc my teenagers are adults. Luckily we speak Spanish and pushed back saying that’s ridiculous and that the reservation was made and all ages of my kids were provided. Once my husband got involved magically the reservation was fine and they said our room would be ready in an hour. 5 hours later we got into our room and it was not as advertised. The service is bad. Don’t waste your money there are better properties in Punta Cana!!
All the staff of Dreams playa Macao super NiCE and excellent service Gilbert de preferred staff , nuestra amiga Maria De manatee bar … thanks
Dear Alain,Greetings from Dreams Macao! We appreciate your kind words to our staff. Do not hesitate to come back soon.Regards.
Dear Theresa,Thanks for your rating. Best regards.
The Spa is very good
Dear Manuel,Your kind feedback is much appreciated. We hope we have the opportunity of welcoming you back again in the future.Regards
Great place to go. Food was highly ok and felt without flavor. They had kids club where you can drop off kids and they will do activities from morning till evening, this was great!
Dear Valli,Thanks for your comments. We look forward to your next visit.Hope to see you soon. Regards
The resort is super clean. No matter time of day someone was cleaning the hallways of our building. Rooms are very nice, comfortable and clean. We stayed at the Preferred Club Jr. Suite Ocean View King. It has a butler, private pool areas for adult only, private check in and discounts. It is worth it. Spa was amazing, and the service incredible. Anabel, talked to us about the treatments and we just couldn’t say no. Her energy, smile and personality are contagious. Marisol and Alejandrina were are therapist and it was the best massage we have had. Our butler Tony made us reservations for the Japanese restaurant for my husband birthday. They brought out a cake and sang happy birthday. The service is outstanding from every single person. Starting with the hostess; to the chef to the server. It was a true WOW experience. Then our butler filled up our tub with rose petals and decorated our door. Iandra our room attendant was incredible, she kept our room clean, stocked and decorated one day our bed in addition to adding a bottle of sparkling to continue the celebration. She was full of smiles and always asking what we needed. Our favorite hang out place was the Preferred Club Adult Pool area where we had our crew. We looked forward to every day just to see them. Carlos Salazar, Luisa, Willy Wonka and Santana. They made our stay super extra special. They are the reason I would come back. Loved it here. Beach by the rocks area very very nice.
Dear Jesus,Thanks for your kind comment. It was a pleasure to have been your host. We hope to see you again soon.Regards
Loved all the entertainment and beach access
Dear Rachel,Thanks for your great comment. Hope to see you again soon.Regards
I love it
Dear Sobeida,Thanks for the preference. We hope to see you again soon.Regards
Hotel is new, good pools nice rooms, I’m a little disappointed on the food and beverages the beach wasn’t pretty at all, no service at the beach and really hard almost impossible to get service in the pools
Dear Juan, Thank you for taking the time to send us a comment. As it is our priority to ensure that all guests receive an exceptional holiday experience, your feedback can only help us to make improvements in the future. Regards
Dear Melissa,Thanks for your comments. As a service-oriented company, we understand there is always room for improvement and our guests’ experiences play a key role in this continuous process. We have been working to improve each one of the areas you mentioned, as it is our main priority to provide excellent service in all areas.Warm Regards.