Hotel Riu Bambu - All Inclusive

3.5 star property
On private beach with 5 outdoor pools, near Iberostar Golf Course

Choose dates to view prices

Photo gallery for Hotel Riu Bambu - All Inclusive

5 outdoor pools
6 bars/lounges, 2 swim-up bars, 3 poolside bars
7 restaurants, international cuisine
Private beach, sun loungers, beach towels, scuba diving
1 bedroom, minibar, in-room safe, individually decorated

Reviews

7.6 out of 10
Good

Popular amenities

  • All inclusive
  • Hot Tub
  • Breakfast included
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪6 min walk‬
  • Place, Iberostar Golf Course
    ‪4 min drive‬
  • Place, Cana Bay Golf Club
    ‪8 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬

Room options

Deluxe Room (L)

8.0 out of 10
Very good
(2 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Room, Connecting Rooms (B2C-CAN)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Deluxe Room (U)

7.0 out of 10
Good
(63 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room (B2C-US)

  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite (B2C-US)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room (B2C-US)

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-US)

  • 301 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Double Room (C)

  • 312 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Family Room (C)

  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Family Room (Deluxe, B2C-US)

  • 301 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Junior Suite (L)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (C)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, Connecting Rooms (L)

  • 312 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Connecting Rooms (C)

  • 312 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Deluxe Room (C)

  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room (Deluxe | C)

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Family Room (Deluxe | B2C-CAN)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Room (B2C-CAN)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • Sleeps 3
  • 2 Large Twin Beds

Family Room (B2C-CAN)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Family Room (Deluxe | Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Double Room (B2C-CAN)

  • Sleeps 3
  • 2 Large Twin Beds

Family Room (Deluxe, L)

  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, 2 Bedrooms (U)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Family Room (Deluxe, E)

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Standard Double Room (E)

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Standard Room (L)

8.4 out of 10
Very good
(11 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Room (L)

7.0 out of 10
Good
(2 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

Family Room (Deluxe, U)

7.2 out of 10
Good
(97 reviews)
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Family Room (E)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds

Double Room (U)

7.6 out of 10
Good
(133 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Junior Suite (U)

  • 506 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (Kids Free | C)

  • 301 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

Family Room (Deluxe | Kids Free | C)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds

Junior Suite (B2C-CAN)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room (U)

7.2 out of 10
Good
(42 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds

Quadruple Room

  • 355 sq ft
  • Sleeps 4

Double Room Standard

  • 301 sq ft
  • Sleeps 3

Quadruple Room Superior with View

  • 355 sq ft
  • Sleeps 4

Double Room Superior

  • 312 sq ft
  • Sleeps 3

Suite Junior

  • 505 sq ft
  • Sleeps 2

Family Room -6 guests- Deluxe

  • 312 sq ft
  • Sleeps 6

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About the neighborhood

Punta Cana

Located in Bávaro, Hotel Riu Bambu - All Inclusive is within a 10-minute stroll of sights such as Arena Gorda Beach and Splash Water Park. This 1000-room, 3.5-star property has 5 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Arena Gorda Beach - 6 min walk - 0.4 miles
  • Punta Blanca Golf Course - 13 min walk - 0.7 miles
  • Iberostar Golf Course - 4 min drive - 1.4 miles
  • Cana Bay Golf Club - 8 min drive - 2.4 miles
  • Cortecito Beach - 9 min drive - 2.9 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 31 min drive

Restaurants

  • ‪Bahia Principe Lobby Bar - ‬6 min drive
  • ‪Mikado - ‬6 min drive
  • ‪Restaurante Colonial - ‬8 min walk
  • ‪Larimar Restaurante Buffet - ‬19 min walk
  • ‪Restaurante Hibachi - ‬8 min walk

About this property

Hotel Riu Bambu - All Inclusive

On private beach with 5 outdoor pools, near Iberostar Golf Course
Hotel Riu Bambu - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Balconies, minibars, and coffee makers are also standard. Housekeeping is available on request.
A private beach, a health club, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 7 restaurants

Restaurants on site

  • Colonial
  • Hibachi
  • Olé
  • Palm Beach - Steakhouse
  • San Angelo

Things to do

  • 5 outdoor pools
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Playground
  • Rowing/canoeing
  • Sailing
  • Scuba diving
  • Shopping
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On a private beach

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 3 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

ClubHotel Riu Bambu
ClubHotel Riu Bambu All Inclusive
ClubHotel Riu Bambu All Inclusive Punta Cana
ClubHotel Riu Bambu Punta Cana
Riu Bambu All Inclusive
Riu Bambu ClubHotel
Riu ClubHotel Bambu
Riu Bambu Punta Cana
Hotel Riu Bambu Punta Cana
Hotel Riu Bambu
Riu Bambu
Riu Bambu Dominican Republic
Hotel Riu Bambu All Inclusive Punta Cana
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Hotel Riu Bambu - All Inclusive Punta Cana
Hotel Riu Bambu - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive options at Hotel Riu Bambu - All Inclusive?

Hotel Riu Bambu - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Bambu - All Inclusive?

As of Sep 30, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Bambu - All Inclusive on Oct 22, 2025 start from $161.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hotel Riu Bambu - All Inclusive?

Hotel Riu Bambu - All Inclusive offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do near Hotel Riu Bambu - All Inclusive?

This property is situated in Bávaro within a 10-minute walk of Arena Gorda Beach and Splash Water Park. You'll also find Iberostar Golf Course and Cana Bay Golf Club within a short drive.

Is parking available on site at Hotel Riu Bambu - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa available at Hotel Riu Bambu - All Inclusive?

Renova Spa is the property's spa and services include body wraps, hydrotherapy, mani/pedis, and massages.

Does Hotel Riu Bambu - All Inclusive have a casino on the premises?

No, Hotel Riu Bambu - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Bambu - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

Is Hotel Riu Bambu - All Inclusive good for couples?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, 5 outdoor pools, and 3 poolside bars.

Does Hotel Riu Bambu - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Bambu - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Bambu - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Bambu - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hotel Riu Bambu - All Inclusive.

Are there connecting rooms at Hotel Riu Bambu - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How far is the airport from Hotel Riu Bambu - All Inclusive?

The closest major airport to Hotel Riu Bambu - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 16.3 mi away (31 minutes by car).

Are there rooms with balconies at Hotel Riu Bambu - All Inclusive?

Yes, every guestroom at Hotel Riu Bambu - All Inclusive comes with a balcony.

Does Hotel Riu Bambu - All Inclusive have a wedding venue on site?

There are wedding services available at Hotel Riu Bambu - All Inclusive if that's in your vacation plans.

Hotel Riu Bambu - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1056 out of 2475 reviews
Rating 8 - Good. 542 out of 2475 reviews
Rating 6 - Okay. 400 out of 2475 reviews
Rating 4 - Poor. 230 out of 2475 reviews
Rating 2 - Terrible. 247 out of 2475 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yamil

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno excelente todo
Stayed 6 nights in Sep 2025

2/10 Terrible

scott thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 6 nights in Aug 2025

8/10 Good

Rosicler Cabrera

Traveled with family
Liked: Cleanliness, amenities
Nice
Stayed 7 nights in Aug 2025

10/10 Excellent

Norma Bertran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empleados muy atentos. Un servicio excelente.
Stayed 9 nights in Jul 2025

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

6/10 Okay

Tania

Traveled with family
Liked: Amenities
Disliked: Staff & service
Not so friendly staff. Some of them are nice but the minority. Rooms are ok but some of them far from the main area. Good entertainment.
Stayed 4 nights in Jun 2025

10/10 Excellent

Francisca

Stayed 5 nights in Jun 2025

10/10 Excellent

Mabel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has pretty much everything you need with a lot of options in restaurants, the food and the beverages has a great variety, the hotel even have a water park. They have a great staff trained to help you and answer all your questions. I highly recommend this hotel.
Stayed 6 nights in Jun 2025

4/10 Poor

Jessica paola

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No clean
Stayed 5 nights in Jun 2025

10/10 Excellent

Andres

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smoke everywhere

2/10 Terrible

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The tv was broken in the room. The outlets weren’t working. The sheets were dirty.the front desk kept trying to send a technician which took almost 4 hours just in which they ended up switching our room to another room where the outlets also didn’t work and the tv was broken. There is no shows, activity or entertainment throughout the week.
Broken dresser
Stayed 3 nights in Jun 2025

10/10 Excellent

LILIANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo absolutamente todo fue excelente
Stayed 6 nights in Jun 2025

10/10 Excellent

Emely

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 8 nights in Jun 2025

4/10 Poor

Johaan

Disliked: Cleanliness, staff & service, property conditions & facilities
the hotel condition were dirty the rooms smelled. the food was as repeatedly, the stuff only paid attention if the know they were getting tip. there were not helpful not able to provide guidance and mostly arrogant.
Stayed 4 nights in Jun 2025

4/10 Poor

Erica Rosemarie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poorly maintained, food wasn't good, drinks were too sweet. Called reception multiple times for ussues with the AC and the technician never arrived
Stayed 4 nights in Jun 2025

6/10 Okay

Elibeth

Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Not alot of desert options. The liquor is digusting.
Stayed 4 nights in Jun 2025

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 4 nights in Jun 2025

6/10 Okay

Toni

Disliked: Property conditions & facilities
We had to switch rooms because the first rooms AC was not working even after they came to fix it. After being in the second room for two days, we were locked out because the door key pad/entry stopped working and they had to reprogram it. On the third day, the couples that we were vacationing with was locked out of their room because their keypad/entry stopped working. The food was not that good compared to the other Riu hotels that I’ve stayed at. There are no elevators and long walks to get to your room. The place needs to be renovated. The only drinks that were good were in the sports bar. It took so long to check in. And it took even longer to get a new room. My first night there I didn’t get to sleep until midnight because I was waiting almost 2 hours to change rooms. There were no amenities on the property. Anything that you wanted to do meaning the parties, tennis, water park/slides and shopping are about 15-20 minutes walk. Our vacation went OK we made the most of it, but we will definitely not be coming back to this hotel.
Stayed 4 nights in Jun 2025

6/10 Okay

Maya Jabines

Stayed 12 nights in Jun 2025

8/10 Good

Ibis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los tomacorrientes no sirven, hice el reclamo y nunca llegaron, las playas con mucho sargazo,es lo unico que tengo para recalcar, lo demas todo bien. Muy buena atencion.
Stayed 7 nights in Jun 2025

10/10 Excellent

Amyrh Aanrah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

6/10 Okay

Diana

Stayed 5 nights in Jun 2025

4/10 Poor

Denise

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve recently stayed at this resort the service was ok but the food and the resort itself was horrible. Which was very disappointing to me because I love the Riu hotel in other countries, I’m even a Riu access member so this one really disappointed me. The rooms are so outdated, they smelled really bad, and we had to keep the AC on just to get rid of the mildew smell. There were old water stains everywhere bedroom, hallway, bathroom. The only gave out sheets no blankets, the mini bar in the room, the bottles were old not. Probably not changed in more than just two days. The food was horrible there were no selections for the non-pork consumers. There is barely any entertainment and if they did it was like nails scratching a chalk board. The kitchen staff gave you attitude if you asked for your food a certain way it almost felt like you were insulting them, but not everyone eats sunny side up eggs. The service anywhere else was great the bartenders, the servers that came around while you were eating, down to the taxi drivers. This hotel needs a serious staff adjustment and makeover. Highly disappointed!
Stayed 4 nights in Jun 2025

10/10 Excellent

Ana Maria

Stayed 14 nights in Jun 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My two friends and I went and it was so much fun! We met so many people and had a blast! The food was really good compared to Mexico. You have to try the steakhouse! So good! The Riu parties were amazing as well! We had so much fun!
Stayed 5 nights in Jun 2025