Grand Palladium Select Bávaro - All Inclusive in Punta Cana

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On private beach with 6 outdoor pools, near Cocotal Golf and Country Club

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Where to?

Dates

May 2025

June 2025

13 restaurants, breakfast served, local and international cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Breakfast included
Room service

Explore the area

Avda. Francia s/n, Playas de Bavaro Higuey, Punta Cana, La Altagracia, 23000

Cortecito Beach
‪3 min walk‬
Cocotal Golf and Country Club
‪11 min drive‬
Los Corales Beach
‪25 min drive‬
Punta Cana (PUJ-Punta Cana Intl.)
‪40 min drive‬

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Room options

Premium bedding, pillowtop beds, free minibar, in-room safe

Premium Junior Suite Garden View

592 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Family Selection Superior Junior Suite Private Pool

484 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Junior Suite Beachside

Partial ocean view
355 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Family Suite Private Pool

678 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

Superior Junior Suite Garden View

484 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Garden View

355 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romance Suite Garden View

678 sq ft
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Romance Suite Private Pool

678 sq ft
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Romance Suite Beachside

678 sq ft
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Rooftop Jacuzzi Terrace Junior Suite

570 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Family Selection Junior Suite Garden View

355 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room (Connecting)

840 sq ft
Sleeps 8
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Junior Suite Garden View Single

355 sq ft
Sleeps 1
1 King Bed

Family Selection Superior Junior Suite Garden View

484 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Family Suite Garden View

678 sq ft
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Superior Junior Suite Private Pool

484 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Suite Superior With Garden View

Sleeps 4
2 Full Bed(s)

Single Suite Luxury With View

Sleeps 1
1 Twin Sofa Bed(s) and 1 Queen Bed(s)

Double Suite Superior With Garden View

Sleeps 2
2 Full Bed(s) OR 1 King Bed(s)

Double Suite Deluxe With Garden View

Sleeps 2
1 King Bed(s)

Single Suite Superior With Garden View

Sleeps 1
1 Twin Bed(s)

Suite Executive With Partial View

Sleeps 3
2 Queen Bed(s)

Suite Junior With Side Sea View

Partial sea view
Sleeps 3
1 Twin Sofa Bed(s) and 1 Full Bed(s)

Suite Junior With Side Sea View

Partial sea view
Sleeps 2
1 Twin Sofa Bed(s) and 1 Full Bed(s)

Suite Premium With Garden View

Sleeps 4
2 Full Bed(s)

Single Suite Executive With Partial View

Sleeps 1
1 King Bed(s)

Suite Premium With Garden View

Sleeps 3
1 Full Bed(s) and 1 Twin Bed(s)

Suite Executive With Partial View

Sleeps 4
2 Queen Bed(s)

Suite Junior With Side Sea View

Partial sea view
Sleeps 3
1 Twin Sofa Bed(s) and 1 Full Bed(s)

Double Suite Luxury With View

Sleeps 2
1 Twin Sofa Bed(s) and 1 Queen Bed(s)

Triple Suite Executive With Partial View

Sleeps 3
2 Queen Bed(s)

Suite Junior With Garden View

Sleeps 3
1 Twin Sofa Bed(s) and 1 Full Bed(s)

Suite Superior With Garden View

Sleeps 4
2 Full Bed(s)

Suite Junior With Side Sea View

Partial sea view
Sleeps 1
1 Full Bed(s)

Triple Suite Premium With Garden View

Sleeps 3
1 Full Bed(s) and 1 Twin Bed(s)

Suite Junior With Garden View

Sleeps 2
1 Twin Sofa Bed(s) and 1 Full Bed(s)

Single Suite Deluxe With Garden View

Sleeps 1
1 King Bed(s)

Suite Premium With Garden View

Sleeps 1
1 Twin Bed(s)

Suite Superior With Garden View

Sleeps 3
1 Full Bed(s) and 1 Twin Bed(s)

Suite Junior With Garden View

Sleeps 1
1 Full Bed(s)

Suite Executive With Partial View

Sleeps 4
2 Queen Bed(s)

Double Suite Executive With Partial View

Sleeps 2
1 King Bed(s)

Double Suite Premium With Garden View

Sleeps 2
1 Full Bed(s)

Suite Premium With Garden View

Sleeps 4
2 Full Bed(s)

Triple Suite Superior With Garden View

Sleeps 3
1 Full Bed(s) and 1 Twin Bed(s)

About the neighborhood

Punta Cana

Located in Bávaro, Grand Palladium Select Bávaro is within a 5-minute walk of popular sights such as Cortecito Beach. This 672-room, 4-star property welcomes business and leisure travelers with 6 outdoor pools, a private beach, and a full-service spa. It's connected to the convention center in central Punta Cana, and a short drive from Casino Avalon Princess and Aromas Museum.

What's nearby

Cortecito Beach - 3 min walk - 0.2 miles
Casino Avalon Princess - 6 min drive - 1.6 miles
Cocotal Golf and Country Club - 11 min drive - 4.0 miles
Los Corales Beach - 25 min drive - 2.8 miles
Bavaro Beach - 36 min drive - 5.4 miles

Getting around

Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

‪Las Torres Restaurant - ‬4 min walk
‪El Behique - ‬7 min walk
‪Helios Restaurante - ‬4 min walk
‪Hemingway Bar - ‬6 min walk
‪Guayacan - ‬4 min walk

About this property

Grand Palladium Select Bávaro - All Inclusive

On private beach with 6 outdoor pools, near Cocotal Golf and Country Club

Grand Palladium Select Bávaro features a private beach, a full-service spa, and 6 outdoor pools. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a casino, karaoke, and a children's pool.

Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free minibar items, furnished balconies or patios, and sofa beds are other standard amenities.

A private beach, 4 outdoor tennis courts, and a health club are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Similar properties

On private beach
Pool
All inclusive
Spa

includes taxes & fees

$308 per night

May 5 - May 6

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
14 restaurants
2 beach bars
20 bars/lounges
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Bamboo
La Adelita
La Catedral
La Lola
La Paisana

Things to do

4 outdoor padel courts
4 outdoor tennis courts
6 outdoor pools
8 gaming tables
8 slot machines
Arcade/game room
Basketball
Beach volleyball
Billiards/pool table
Casino (1,500 square feet of space)
Children's pool
Evening entertainment
Fitness classes
Free children's club
Full-service spa
Games
Health club
Karaoke
Kayaking
Mini golf
Pilates classes
Shopping
Skydiving
Snorkeling
Table tennis
Water sports equipment
Yoga classes

Family friendly

6 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Free children's club
Free supervised activities for children
In-room sofa bed
Laundry facilities
Lifeguards on site
Mini golf
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

7 meeting rooms
Business center
Computer station
Conference center (605 square feet of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

12 treatment rooms
Aromatherapy
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk

2 floors
42 buildings
Ballroom
Banquet hall
Built in 1992
Designated smoking areas
Lifeguards
Reception hall

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding
Single sofa bed

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

55-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Free bottled water
Free stocked minibar
Room service

Air conditioning (climate-controlled)
Desk
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)
Facilities fee: USD 50 per person, per day and includes use of: spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts major credit cards. Cash is not accepted.
Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Grand Palladium Bávaro Suites Resort

Grand Palladium Bávaro Suites Resort All Inclusive Punta Cana

Grand Palladium Suites All Inclusive

Grand Palladium Bávaro Suites All Inclusive Punta Cana

Grand Palladium Bavaro Resort Spa

Pallaum Bávaro Suites Inclusi

Grand Palladium Select Bávaro

Grand Palladium Bávaro Suites Resort Spa All Inclusive

Grand Palladium Select Bávaro - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive rate plans at Grand Palladium Select Bávaro?

Grand Palladium Select Bávaro is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include windsurfing, kayaking, and sailing.

Is free cancellation available at Grand Palladium Select Bávaro?

Grand Palladium Select Bávaro offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What is there to do close to Grand Palladium Select Bávaro?

This property is situated in Bávaro, just steps from Cortecito Beach. You'll also find Los Corales Beach and Cocotal Golf and Country Club within a short drive.

Is there parking available at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is there a spa at Grand Palladium Select Bávaro?

Zentropia is the property's spa and services include deep-tissue massages, sports massages, mud baths, and hydrotherapy.

Does Grand Palladium Select Bávaro include a casino on the premises?

Yes, Grand Palladium Select Bávaro has a casino that's 1500 square feet and includes 8 gaming tables, 8 slot machines, and a VIP room.

Is there an indoor pool at Grand Palladium Select Bávaro?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools.

What will couples enjoy most about a stay at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

This waterfront all-inclusive property offers plenty of amenities for couples including a private beach, 2 beach bars, and 6 outdoor pools.

Does Grand Palladium Bávaro Suites Resort & Spa - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Grand Palladium Select Bávaro have a restaurant that serves breakfast?

Yes, Grand Palladium Select Bávaro has 13 restaurants, and serves free buffet breakfast each morning.

Does Grand Palladium Select Bávaro allow pets to stay for free?

No, pets aren't allowed at Grand Palladium Select Bávaro though service animals are welcome.

Does Grand Palladium Bávaro Suites Resort & Spa - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Grand Palladium Select Bávaro?

The closest major airport to Grand Palladium Select Bávaro is Punta Cana Intl. Airport (PUJ), which is 15.1 mi away (40 minutes by car).

Can I book a room with a balcony at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive?

Yes, every guestroom at Grand Palladium Bávaro Suites Resort & Spa - All Inclusive comes with a furnished balcony with some featuring beach or garden views.

Does Grand Palladium Select Bávaro host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Grand Palladium Select Bávaro.

Grand Palladium Select Bávaro - All Inclusive Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Junait

Apr 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing stay!

Stayed 3 nights in Mar 2025

10/10 Excellent

Charles Joseph

Traveled with family

Jan 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were absolutely great. Juan with Expedia was incredible completely looking after us.

Stayed 7 nights in Jan 2025

10/10 Excellent

Adam

Traveled with partner

Jan 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great property great week as usual. Go there with reasonable expectations and you will always be ok

Stayed 5 nights in Jan 2025

10/10 Excellent

Patrick

Traveled with family

Jan 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The rooms and grounds were impeccably cleaned and the staff were Extremely helpful.

Stayed 2 nights in Jan 2025

8/10 Good

Temeka

Traveled with group, Traveled with partner

Jan 22, 2025

Liked: Cleanliness, staff & service, amenities

This was a older property but still had alot of things to do. I would definitely stay again!

Stayed 4 nights in Jan 2025

4/10 Poor

Stephanie

Traveled with family

Jan 20, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

4 roaches in my room. Says sports bar is open 24 hours is not so I had to wait 4 hours after my flight landed to eat. Food was undercooked. No maid service for two days even when I called and asked.

Stayed 5 nights in Jan 2025

2/10 Terrible

Jason

Traveled with group, Traveled with partner

Jan 18, 2025

Disliked: Staff & service

Having stayed at many all inclusive, this one will go down as the worst. We do a yearly trip with 16-20 people every year, unfortunately 4 out the 16 this year got food poisoning, spent a day in they’re rooms violently vomiting, the rest with had bad stomach cramps and really bad diarrhea ruining many of the groups days since they couldn’t travel far. We’ve all run into diarrhea at all inclusive but not this bad with cramps and it is clearly due to the food on the resort. The food was horrific and due to the issues with our friends we were all cautious when selecting anything We tried the Mexican and steak house which were the better of the meals we had, the Argentina rest we walked out of as it took 45 to get our food and when it did show up was so rare for what we ordered medium rare. None of the staff were friendly at the service bars or smile. Some of them around the pools were better but the lobby bar staff is so slow and disorganized. I found the Punta Cana lobby the best even though we were booked at the bravaro We upgraded to the roof top room with the jacuzzi and bed. The room it self was fine but definitely not worth the upgrade as we turned on the jets and hair all came out, our other friends it was full of bugs when they turned there’s on so none of them were used. The group is talking about going to the palladium in Jamaica next year since a few have done it but I can say I’ll pass on any Palladium property. They are going to kill someone with there food safety

Stayed 7 nights in Jan 2025

4/10 Poor

Armandina Zamora

Jan 15, 2025

Disliked: Staff & service

Stayed 5 nights in Jan 2025

8/10 Good

Tiffany

Jan 14, 2025

Liked: Cleanliness

Stayed 7 nights in Jan 2025

10/10 Excellent

Rosa

Traveled with family

Jan 12, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jan 2025

6/10 Okay

Alfredo

Jan 9, 2025

Stayed 5 nights in Jan 2025

6/10 Okay

Alfredo

Traveled with partner, Traveled with family

Jan 9, 2025

Disliked: Property conditions & facilities

It is very old building, phone wasn’t working, room smell very humid and it took two days for a room change The reception person we encountered after our flight was delayed more than 3 hours was very arrogant and only talk to my husband, he refused to talk to me, I actually believe he gave us the worst room there was The food was very average, not happy at all

Stayed 7 nights in Jan 2025

8/10 Good

Dariana, Dedham

Jan 9, 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Dec 2024

10/10 Excellent

Candi

Jan 9, 2025

Stayed 2 nights in Jan 2025

2/10 Terrible

James

Traveled with family

Jan 6, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Dec 2024

2/10 Terrible

Ahmet

Traveled with family

Jan 5, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The check-in process was a disaster. Despite reserving accommodations for five family members, we were assigned two rooms located far apart, which was incredibly inconvenient. Our dining experience was equally disappointing—we were denied entry to a restaurant for being “too informal,” even though others dressed similarly were allowed in. Who goes to the beach in formal attire, anyway? Making restaurant reservations was nearly impossible as everything was supposedly booked, yet we noticed many empty tables. Even when we managed to secure reservations on different nights, the staff refused to adjust them so we could dine together as a family. The restaurant hosts were rude and inflexible. Additionally, housekeeping was subpar—our towels were not replaced, and despite repeated assurances from reception that they would be delivered “right away,” they only arrived the following day. Overall, the service was very disorganized and disappointing.

Stayed 7 nights in Dec 2024

8/10 Good

Wendy

Traveled with family

Jan 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay started a little rough as our room did not look like the pictures and many items were not working including the fan, phone, and the sofa bed was broken. We worked with staff and were able to upgrade our room and were very pleased with our new accommodations. The amenities around the resort were great and we really enjoyed all the evening activities. Beautiful grounds, friendly staff, and good drinks.

Stayed 5 nights in Dec 2024

8/10 Good

David R

Jan 3, 2025

Liked: Amenities

Staff is amazing! Rooms need updated but still worth it!

Stayed 7 nights in Dec 2024

6/10 Okay

Jessica

Traveled with group

Jan 2, 2025

Liked: Cleanliness

Disliked: Staff & service

It was one of the most beautiful resorts ever but every time it rained the ceiling in my room crumbled to the floor. And the hot water was touch and go

Stayed 5 nights in Dec 2024

10/10 Excellent

Joseph Anthony

Traveled with family and small children, Traveled with group

Jan 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Property is beautiful. Beach and pool areas were great. Luis at the front Bavarian lobby and transportation were fantastic. 5 stars for Luis.

Stayed 6 nights in Dec 2024

4/10 Poor

Jill

Traveled with family

Jan 2, 2025

Disliked: Staff & service, property conditions & facilities

Beach - Wonderful & beautiful. Food - Cold and repetitive choices. House keeping - Didn't clean our room for three of the eight days. Water - Hard to get in the room. Grounds and garden - Nicely kept. Bar and service - Limited selection and no service. You had to stand in line to get a drink with one or two bartenders. Rooms - Are big but OLD. Activities - Limited. Towels - At the Barvo you have to check them in and out, but at the Palace next door you do not, weird. Would I stay at the Grand Palladium Bavor again, no. We've stayed at the Place next door and it was good. Too bad the quality of service is not the same at all of their properties.

Stayed 9 nights in Dec 2024

8/10 Good

Katherine

Jan 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The employees were the best! And so many things to do at this place! Great time!

Stayed 7 nights in Dec 2024

4/10 Poor

Anshul

Traveled with family

Dec 31, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Deeply Disappointing Stay at Grand Palladium Bavaro Resort How would you feel if your dream vacation for a milestone celebration turned into a nightmare? That happened to my family and me during our stay at the Grand Palladium Bavaro Resort in Punta Cana. We chose this resort in Punta Cana from 23rd December to 27th December for our parent's 25th wedding anniversary—a once-in-a-lifetime celebration with our family—but the experience was shockingly disappointing. Upon arrival, one of our rooms was filthy and not cleaned after the last guests (photos attached). Reporting this to reception only made things worse. We waited over FOUR HOURS in the lobby, repeatedly ignored by staff, before finally being assigned a new room at 8 PM. This wasted our entire first day. The frustrations didn’t stop there. Despite promises of “world-class service,” receiving basic amenities like toothbrushes took two more days and multiple requests. Staff were dismissive and unprofessional throughout, leaving us feeling unwelcome and disrespected. The lack of cleanliness, poor service, and unresponsiveness were shocking for a resort of this stature. This was meant to be a joyous celebration, but instead, it was filled with stress and disappointment. I cannot recommend this resort to anyone looking for a seamless, relaxing vacation.

6/10 Okay

Faisal Nadeem, Short Hills

Traveled with family

Dec 29, 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Needs New Management This resort has the potential to be a 5-star top-notch stay but needs major improvement in service. Big Picture? It’s a great stay but there are many issues with the quality of service that can only be addressed with a complete management overhaul. Pros * Beautiful beach * Beautiful property and grounds * Clean * Hardly and mosquitos or any other bugs (in December ) Cons (There are many but I’ll list some of them) * Check-in: It took over an hour with only one person ahead of us in line. Once I got to the front of the line, my check-in took at least 30 minutes. Check-in staff disappeared into a back room multiple times for several minutes with no explanation and then returned. Surely this process can be streamlined. * Unexplained downgrade: at check-in they said they would downgrade our room; the explanation was convoluted and incomprehensible. The compensation (a massage) was inadequate. After a long journey and 1 hour of waiting in line I was in no mood to escalate further. * Buffets are disorganized: There is no operational protocol, such as: sit customer, bring silverware , bring water, coffee etc. Instead it’s the Wild West where you have to chase the staff around for something to drink. There were several times that I finished my meal before I got a glass of water or coffee with it. One time I grabbed a jug of water myself; the staff took great offense to this so I didn’t try that again. Also, there were several times

Stayed 7 nights in Dec 2024

8/10 Good

Jaideep Shantaram

Dec 28, 2024

Stayed 6 nights in Dec 2024

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Grand Palladium Select Bávaro - All Inclusive

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Premium Junior Suite Garden View

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Family Selection Superior Junior Suite Private Pool

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Junior Suite Beachside

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Family Selection Family Suite Private Pool

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Superior Junior Suite Garden View

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Junior Suite Garden View

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Romance Suite Garden View

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Romance Suite Private Pool

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Romance Suite Beachside

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Rooftop Jacuzzi Terrace Junior Suite

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Family Selection Junior Suite Garden View

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Room (Connecting)

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Junior Suite Garden View Single

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Family Selection Superior Junior Suite Garden View

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Family Selection Family Suite Garden View

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Superior Junior Suite Private Pool

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Suite Superior With Garden View

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Single Suite Luxury With View

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Double Suite Superior With Garden View

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Double Suite Deluxe With Garden View

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Single Suite Superior With Garden View

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Suite Executive With Partial View

Suite Junior With Side Sea View

Suite Junior With Side Sea View

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Suite Premium With Garden View

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Single Suite Executive With Partial View

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Suite Premium With Garden View

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Suite Executive With Partial View

Suite Junior With Side Sea View

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Double Suite Luxury With View

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Triple Suite Executive With Partial View

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Suite Junior With Garden View

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Suite Superior With Garden View

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Suite Junior With Side Sea View

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Triple Suite Premium With Garden View

Suite Junior With Garden View

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Single Suite Deluxe With Garden View

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Suite Premium With Garden View