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Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

4.5 star property

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Photo gallery for Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

7 restaurants, breakfast, lunch, dinner served; international cuisine
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Lobby
7 restaurants, breakfast, lunch, dinner served; international cuisine
7 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Highway Macao Uvero Alto Beach, Punta Cana, La Altagracia, 23000
  • Place, Sirenis Aquagames Water Park
    ‪10 min drive‬
  • Place, Macao Beach
    ‪16 min drive‬
  • Place, Cana Bay Golf Club
    ‪25 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪43 min drive‬

Room options

View all photos for The Mansion

The Mansion | Living room | Flat-screen TV, iPod dock, pay movies

The Mansion

  • Garden view
  • 1068 sq ft
  • 1 bedroom
  • Sleeps 12
  • 5 King Beds and 2 Queen Beds

View all photos for Luxury Presidential Ocean Front Swim Out One Bedroom Suite Diamond Club

Flat-screen TV, iPod dock, pay movies

Luxury Presidential Ocean Front Swim Out One Bedroom Suite Diamond Club

  • Ocean view
  • 1302 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Premium bedding, minibar, in-room safe, individually decorated

Luxury Room

7.6 out of 10
Good
(104 reviews)
  • Garden view
  • 333 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Luxury Presidential One Bedroom Suite Diamond Club | Premium bedding, minibar, in-room safe, individually decorated

Luxury Presidential One Bedroom Suite Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Presidential Ocean Front Terrace One Bedroom Suite Diamond Club

Flat-screen TV, iPod dock, pay movies

Luxury Presidential Ocean Front Terrace One Bedroom Suite Diamond Club

  • Ocean view
  • 1302 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

Luxury Junior Suite | Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite

7.0 out of 10
Good
(14 reviews)
  • Garden view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Swim Out Diamond Club

8.8 out of 10
Excellent
(21 reviews)
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, minibar, in-room safe, individually decorated

Luxury Junior Suite Ocean View Diamond Club

8.0 out of 10
Very good
(14 reviews)
  • Ocean view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

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About the neighborhood

Punta Cana

Located in Uvero Alto, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is 2.2 mi (3.5 km) from Sirenis Aquagames Water Park and within a 15-minute drive of Macao Beach. This 320-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 7 restaurants.

What's nearby

  • Sirenis Aquagames Water Park - 10 min drive - 2.6 miles
  • Macao Beach - 16 min drive - 6.1 miles
  • Cana Bay Golf Club - 25 min drive - 10.9 miles
  • Punta Blanca Golf Course - 27 min drive - 12.2 miles
  • Arena Gorda Beach - 30 min drive - 13.1 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 35 min drive

Restaurants

  • ‪Showtime Bar - ‬16 min walk
  • ‪Carnival - ‬19 min walk
  • ‪Coco Cafe - ‬18 min walk
  • ‪Faire - ‬5 min drive
  • ‪The Reef - ‬17 min walk

About this property

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only

Guests of Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only have access to a full-service spa, 4 outdoor pools, and a nightclub. If you drive, put free valet parking to good use. The front desk is staffed 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this adults-only property include a lazy river, a gym, and a sauna.
Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Beds sport premium bedding and bathrooms offer rainfall showers, free toiletries, and bathrobes. Other amenities include balconies or patios, iPod docks, and minibars.
4 outdoor swimming pools are on site along with a lazy river and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Elements
  • Hunter Steakhouse
  • Pescari
  • Tandori
  • Vespa

Things to do

  • 4 outdoor pools
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Gym
  • Lazy river
  • Nightclub
  • Sauna
  • Shopping
  • Tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • 9 buildings
  • Art Deco architecture
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Assured Vacations Protocol (Blue Diamond Resorts)
  • Check-in: 3 PM—-11 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Safety Assured Vacations Protocol (Blue Diamond Resorts).

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

CHIC Royalton Resorts Adults All Inclusive Hotel Punta Cana
CHIC Royalton Resorts Adults All Inclusive Hotel
CHIC Royalton Resorts Adults All Inclusive Punta Cana
CHIC Royalton s Adults Inclus
CHIC Royalton Resorts Adults Punta Cana
CHIC Royalton Resorts Adults
CHIC Royalton Resorts Adults All Inclusive Punta Cana
CHIC by Royalton Resorts - Adults Only, All Inclusive Punta Cana
CHIC Royalton Resorts Adults All Inclusive
CHIC by Royalton Resorts Adults Only All Inclusive
CHIC by Royalton Resorts Adults Only All Inclusive
Royalton CHIC Punta Cana Adults only All Inclusive.
Royalton CHIC Punta Cana Resort Spa Adults Only All Inclusive

Frequently asked questions

Are there all-inclusive options at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is an all-inclusive resort and rates come with meals and many of the onsite activities.

How much does it cost to stay at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

As of Apr 6, 2026, prices found for a 1-night stay for 2 adults at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only on Apr 29, 2026 start from $328, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only provides free cancellation on certain room rates. For more details, review the cancellation policy on Orbitz.

What is there to do within easy reach of Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

This property is situated in Uvero Alto, close to Macao Beach and Sirenis Aquagames Water Park.

Will I be able to park at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yes, valet and self parking are offered for free at the property.

Is there a spa available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

There is a full-service spa available for guests to enjoy and services include hydrotherapy, massages, body treatments, and mani/pedis.

Are there luxury amenities available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yes, guests can indulge in luxuries such as 4 outdoor pools, an al fresco restaurant, and a beach bar at this property.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only have a casino?

No, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only doesn't have a casino.

Is there an indoor pool at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only a good place to stay for couples?

This adults-only property offers many amenities for couples such as a beach and some guestrooms include a private pool and a private hot tub.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only have a restaurant with a breakfast menu?

Yes, Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only has 7 restaurants, and serves free buffet breakfast each morning.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only allow pets to stay free of charge?

No, pets aren't allowed at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only have connecting rooms available?

No, there aren't connecting guestrooms at this property.

Where is the closest airport to Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

The closest major airport to Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only is Punta Cana Intl. Airport (PUJ), which is 25.4 mi away (35 minutes by car).

Can I book a room with a balcony at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only?

Yes, every guestroom at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only comes with a balcony/patio and some offer ocean and garden views.

Does Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only have a wedding venue?

There are wedding services available at Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only if that's in your vacation plans.

Royalton CHIC Punta Cana, An Autograph Collection All-Inclusive Resort & Casino – Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 435 out of 1004 reviews
Rating 8 - Good. 190 out of 1004 reviews
Rating 6 - Okay. 172 out of 1004 reviews
Rating 4 - Poor. 98 out of 1004 reviews
Rating 2 - Terrible. 109 out of 1004 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Daisy

Traveled with family
Liked: Cleanliness, amenities
Clean room, clean bathroom, shower and staff super nice.
Stayed 4 nights in Jan 2026

10/10 Excellent

RODOLFO ENRIQUE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the service of a personal concierge. The guy that was attended as his name is Johnny was involved and beyond to help me with my reservations and answer all questions that I have about my stay.
Stayed 3 nights in Jan 2026

4/10 Poor

Evan

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is very outdated, public area washrooms were not in working conditions, the showers on beach area exist were not working, guests were stepping in pools to wash the sand off. The pool filled with sand. The a-la-carte restaurant had poor service and the food wasn’t even close to taste of the menu. For example: at Indian restaurant was serving rissotto ! That was basically thick as rice pudding. Very sad! By pool area, i was literally chasing down some service for pool side bar service . I spent my holiday walking to get my own drinks. Considering I paid premium price for Christmas holidays, and considering its an adult’s only, it was mediocre! I absolutely do no recommend this Royalton Chic to anyone. It’s a waste of money. I spent $11,000 for 3 adults, 5 day stay. And was very disappointing hotel. Even I had concierge personal service throughout my stay. My concierge name was Johnny Solano, and did a good job in booking my dinner and spa reservations, and brought me a hot water kettle for my night tea time. Thank you Johnny for your services and care. But Royalton Chic hotel was not an organized or good service hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

Greggory, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options, fun pool area, great beaches and an all around safe feeling with this resort. I'd like to say Franciso was the hardest work guy I saw there!! He helped me with a Cabana and that was a great day in the cabana!! "Muchas Gracias " Francisco!!! Now Johnny was next level amazing, I couldn't have asked for a better Expedia Ambassador, he made our stay amazing and was super helpful!! I give Johnny 100/10, he exceeded all expectations!! Muchas Gracias Johnny!!!
Stayed 1 night in Jan 2026

10/10 Excellent

Greggory, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, amazing food, friendly staff, clean and safe. Rey who was part of the entertainment was a lot of fun and gave his everything every night!! The Expedia Ambassador Johnny was amazing!! he was super helpful and made my everyday a good one. With getting dinner reservations, to asking how our day was and keeping in touch to make sure we where having fun. I give Johnny 100/10...he made our vacation that much better..."Muchas Gracias" Johnny!!!
Stayed 7 nights in Dec 2025

10/10 Excellent

Greggory, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there we met Johnny, who was our Expedia ambassador, he showed us our room and gave us a quick run down of the resort. Daily Johnny would check up on us and make sure we had dinner reservations every night. Johnny made sure we had lots to do and was always making himself available when we needed something. Johnny even made sure we had sandwiches for the trip home as we had to be at the airport at 3:30am. Johnny made our vacation that much more memorable. I give Johnny 100/10 he was just that great!! Again Thanks Johnny!!!
Stayed 1 night in Jan 2026

2/10 Terrible

jessica

Disliked: Cleanliness, staff & service, amenities
The room was old and needed obvious repairs the furniture was old and worn out. The food was terrible! And the staff at the steakhouse were awful! As someone who lives in punta Cana and frequently goes to different resorts in the area this is not one I would recommend or go to ever again! Save your money! I wish I would have listened to all the bad reviews but I guess I learned the hard way!
Stayed 1 night in Jan 2026

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our butler Omar was amazing, as well at the bar manager Daniel Montero. They went above and beyond to make our stay something we will always remember. The New Year's Eve party was a blast and our special dinner for the evening was perfection.
Stayed 2 nights in Dec 2025

6/10 Okay

Shakeena

Traveled with family
Room was cold…no welcome drink…I didn’t see or hear from my butler half the trip…diamond lounge should be bigger…the dining hall was too small & seemed to be crowded…the food selection was limited…long waits at the restaurants as well (Hunter & Vespa)
Stayed 4 nights in Dec 2025

10/10 Excellent

nancy

Stayed 2 nights in Dec 2025

8/10 Good

Daniel

Stayed 1 night in Dec 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities
Spotless
Stayed 4 nights in Dec 2025

6/10 Okay

Jason

Stayed 1 night in Dec 2025

10/10 Excellent

Jillian

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, beautiful resort.
Stayed 3 nights in Dec 2025

8/10 Good

Sukari Shata

Liked: Staff & service
Disliked: Amenities
I had a view of the parking lot, the room was small and dated not liike the other Royalton ive stayed at peeling paint and no elevators luckilyIwason the 2nd floor... breakfast was terrible i usually look forward to the breakfast buffets but this was by far the worst. And that older lady at the omelet station had the worst attitude everyday dam day geesh why! The bar staff at all the bar and restaurants were amazing and so polite no waiting well besides the steak house and the food still came out cold smh! Waiter at the pool were on top of it! Oh yes my room came with a butler thanks expedia greatly appreciated but the butler Johnny was terrible was of no help saw him twice in my 5dys not even to say bye at checkout his loss i tipped well!! I also had spa services which was amazing! My favs MARCO POOL BAR, MANUEL SPORTS BAR AND A FEW OTHER I FORGOT THE NAMES A WEEK LATER SORRY!! OH COFFEE SHOP HAD THE BEST CHICKEN SALAD SANDWICHES EVER LOL!! IT WOULD HAVE TO BE SOMETHING GOING ON THERE FOR ME TO BOOK THAT RESORT AGAIN LIKE SOMEONES BDAY OR WEDDING LOL... BUT I MET SOME AMAZING PPL!!
Stayed 4 nights in Dec 2025

10/10 Excellent

hyun yong

Stayed 1 night in Dec 2025

10/10 Excellent

Nikki

Stayed 8 nights in Nov 2025

10/10 Excellent

Hanna

Stayed 1 night in Aug 2025

8/10 Good

Daniel

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Expedia onsite rep Johnny was fantastic. He helped me book dinner reservations every night for our party of 8, as well as any room requests that we had. We had some issues with our room, AC not working properly, ceiling fan not working, no hot water. Kept requesting these services in the Royalton app but they kept responding say king that this service has been completed. Johnny ended up helping us. Washrooms by the pool were out of service for the week that we were there, guests had to go to their rooms to use the bathroom. Pool area flooding all week. No poolside service, no pool concierge to help with chairs and towels, ran out of towels daily, not enough chairs and umbrellas at the pool. Have to go down early to save chairs, 8am is not early enough. I would say that this hotel needs a lot of work. Service was not very good for the Royalton brand. Food was good, beach was nice.
Stayed 7 nights in Nov 2025

2/10 Terrible

Daitric

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly ; food and room was terrible
Stayed 4 nights in Nov 2025

6/10 Okay

Bradley

Stayed 1 night in Nov 2025

2/10 Terrible

Terrance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms and never got treated right. Also scammed of my money and charge for things I didn’t know nothing about
Stayed 4 nights in Nov 2025

2/10 Terrible

LINDSAY

Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
Provided incorrect room on check in. I booked 2 queen beds on the ground floor and was given 1 king. The employees then rolled a cot to the room as a solution which was a horrible looking cot. They told us to come back at 12 the next day for the correct room. The next day we came to the front desk at 12, were then told nothing was available until 5 pm. At this point we were unable to unpack or get comfortable due to uncertainty with our room change. 5pm we were given a super moldy smelling room which should not be provided to guests whatsoever. Another room finally became availble which we had to pack up , someone was supposed to come to get our luggage but never did so we went to the lobby ourselves with luggage. By this point most of our day was trekking to the lobby and possible rooms. We dropped off our luagge to the room with an employee as we had dinner reservations, however then were advised we had to change our key wristband to the new room. As there were 15 people in line to check in the employee at guest services employee said we had to again wait in that line to re program our wristband. We were super frustrated at this point with the lack of compensation and customer service. No one actually wanting to help us or solve the issue that was a hotel issue , not ours. The guest services employee yelled at my mother saying the line was the only option and we had to wait again ( which we did this already upon the orginal check in). The 1st full day ruined by this problem
Stayed 7 nights in Nov 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless. Staff were amazing, always going the extra mile.
Stayed 7 nights in Nov 2025

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony was nice, it was scenic & i could see the entertainment. The staff was great and Ms Genisis helped me with my airport ransfer ( shes awesome)
Stayed 3 nights in Nov 2025

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