We had the best time for our delayed honeymoon here. We stayed in the preferred club with and ocean view and could not have asked for a better room. Diva, The Cat, Maria, Martha, and Karla made our trip awesome! The food was delicious as well as the drinks. The nightly shows were also great!
Everything was excellent except that Spanish people like me shouldn’t go there because the music,must of the food, the show’s everything is in English I understand must of the guest are Americans but they also have Spanish people. I think is ridiculous that we pay a resort to get out of USA and feel like we are in at Latino county to enjoy and literally have to say please a million times to the DJ to play a music for you it was so uncomfortable. So they corporation should at least mix the culture little bit at least some people would like to learn and know about the Dominican culture. Other than that everything was good specially the employees they were great. I remember Diva, yaritza, Angelina, yogency, Doris, Ramon and kandra at the front desk and of course Luis at the Italian restaurant was so genuine with us and offering me a tres leche even when the restaurant did not have it that is a memorable moment for me. I work for marriott and Hilton and I know very well about customer service. Thank you so much for make my time off amazing!!
The service, beach, drinks, room, lobby and pools were all great! I recommend this place, and plan to stay at Secrets again!
This property and everyone that works there is AMAZING!!! The quality of the food is incredible. We are at every restaurant and were never disappointed. Our concierge Eduar was absolutely top notch going above and beyond for us. The beach is gorgeous, the drinks were plentiful, the pool pristine, and the entertainment staff was fantastic. I can't say enough about this resort. As all the staff would say, "welcome home" (they aren't lying)
The resort is nice , great access to ocean , the few cons are some of the sales staff are very pushy , and don’t take well to no. Also, depending on your concierge your treatment we’ll be vastly different then your neighbors. We did try and speak to management they seemed concern talked about a possible discount during checkout. Did not receive this and did not bother to remind them. For the price I recommend a different hotel.
This is a great resort with great staff. Much thanks to Drago who was our concierge and to the tremendous staff all over the resort. The bad press has been overblown and is hurting tourism here. You will not regret going here and will not be disappointed. Nothing to be scared of.
Everything was perfect! The staff was very friendly and helpful from the minute we arrived. Our server on the beach, Nelson, was awesome! Highly recommend to anyone!
Everything was totally awesome. My only suggestion is better music and entertainment at the pool during the day. It was very spa like all day and I prefer a little more upbeat tempo. The people were unbelievably kind and friendly.
Service was great food was so so. $200.00 credit when you got there was a joke. You had to activate it and then you could only use it on certain items spa not wine or special dinners which all cost way more so it’s just away for them to get more money out of you. At start of vacation they did not state this they said we’ll take care of you.
Everything was Exellanta! Staff was amazing as well as food. They don’t tell you no to anything. Shout out to Cat, Mini Me, Jorge, Emanuel and Eddie Murphy!!! They were amazing family!
our stay was excellanta every one made us feel welcome.The food was delicious. Bar tenders and wait staff were impeccable.Beach was beautiful and well kept.Lounge chairs around pool and on beach abundant. Hobiecat sail boat kayaks and paddle boards always available.We had a great time.Entertainment staff was #1.Volleyball soccer horseshoes bocci ball darts and more led by Mr.Cappiciano and his team brought life to the guests we'll be back Senior JR
Located within a leisurely stroll of Juanillo Beach, Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive is within a 10-minute drive of Punta Espada Golf Course. This 457-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 8 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. Enjoy the ocean views at SeaSide Grill, one of 8 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.
Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive's 457 soundproofed rooms provide balconies or patios, coffee makers, and free bottled water. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ceiling fans, safes, and phones are also standard.
Guests of Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. Free valet parking is included with your stay. The front desk is staffed 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only hotel include a gym, free WiFi in public areas, and a business center.
We had the best time for our delayed honeymoon here. We stayed in the preferred club with and ocean view and could not have asked for a better room. Diva, The Cat, Maria, Martha, and Karla made our trip awesome! The food was delicious as well as the drinks. The nightly shows were also great!
Everything was excellent except that Spanish people like me shouldn’t go there because the music,must of the food, the show’s everything is in English I understand must of the guest are Americans but they also have Spanish people. I think is ridiculous that we pay a resort to get out of USA and feel like we are in at Latino county to enjoy and literally have to say please a million times to the DJ to play a music for you it was so uncomfortable. So they corporation should at least mix the culture little bit at least some people would like to learn and know about the Dominican culture. Other than that everything was good specially the employees they were great. I remember Diva, yaritza, Angelina, yogency, Doris, Ramon and kandra at the front desk and of course Luis at the Italian restaurant was so genuine with us and offering me a tres leche even when the restaurant did not have it that is a memorable moment for me. I work for marriott and Hilton and I know very well about customer service. Thank you so much for make my time off amazing!!
Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We sincerely regret reading your disappointment with our entertainment program mostly because our team strives to provide our guests with a varied assortment of activities throughout the day and live shows in the evening, nevertheless, we will make sure to discuss your comments with the head of entertainment for information and improvement. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
The service, beach, drinks, room, lobby and pools were all great! I recommend this place, and plan to stay at Secrets again!
Dear guest, Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. It has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
Dear guest, Thank you for sharing your experience with us, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
Dear guest, Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
This property and everyone that works there is AMAZING!!! The quality of the food is incredible. We are at every restaurant and were never disappointed. Our concierge Eduar was absolutely top notch going above and beyond for us. The beach is gorgeous, the drinks were plentiful, the pool pristine, and the entertainment staff was fantastic. I can't say enough about this resort. As all the staff would say, "welcome home" (they aren't lying)
Dear guest, Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
The resort is nice , great access to ocean , the few cons are some of the sales staff are very pushy , and don’t take well to no. Also, depending on your concierge your treatment we’ll be vastly different then your neighbors. We did try and speak to management they seemed concern talked about a possible discount during checkout. Did not receive this and did not bother to remind them. For the price I recommend a different hotel.
Dear guest, We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Firstly we would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Secrets Cap Cana Resort & Spa will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards, Diana Melo Social Media Coordinator
Dear guest, We appreciate your feed back, and we feel happy to hear that your experience in our property was pleasant. Our team looks forward to host you in the near future. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
Dear Guest, Thank you very much for leaving these comments on Expedia, we are very happy that you enjoyed your stay among us. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa
Dear Guest, Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa