This is a great resort with great staff. Much thanks to Drago who was our concierge and to the tremendous staff all over the resort. The bad press has been overblown and is hurting tourism here. You will not regret going here and will not be disappointed. Nothing to be scared of.
Everything was perfect! The staff was very friendly and helpful from the minute we arrived. Our server on the beach, Nelson, was awesome! Highly recommend to anyone!
Everything was totally awesome. My only suggestion is better music and entertainment at the pool during the day. It was very spa like all day and I prefer a little more upbeat tempo. The people were unbelievably kind and friendly.
Service was great food was so so. $200.00 credit when you got there was a joke. You had to activate it and then you could only use it on certain items spa not wine or special dinners which all cost way more so it’s just away for them to get more money out of you. At start of vacation they did not state this they said we’ll take care of you.
Everything was Exellanta! Staff was amazing as well as food. They don’t tell you no to anything. Shout out to Cat, Mini Me, Jorge, Emanuel and Eddie Murphy!!! They were amazing family!
our stay was excellanta every one made us feel welcome.The food was delicious. Bar tenders and wait staff were impeccable.Beach was beautiful and well kept.Lounge chairs around pool and on beach abundant. Hobiecat sail boat kayaks and paddle boards always available.We had a great time.Entertainment staff was #1.Volleyball soccer horseshoes bocci ball darts and more led by Mr.Cappiciano and his team brought life to the guests we'll be back Senior JR
Staff were all very nice and we loved the food and beach
Everything was great the food the service the spa! Had a fantastic time and will return again.
Customer service was excellent. The staff was very friendly and happy to “welcome you home”. The resort was immaculate. Food was excellent at each restaurant.
Pure excellence all the way around!!! Amazing staff!!! Clean, spacious and beautiful room with a very comfortable bed. Awesome beach and pool. We experienced food at 4 of the 7 restaurants and it was all exquisite!!! You can’t go wrong here!!! We will go back in August!! Shout out to staff members: Manuel (concierge); Alan (VIP services); Melly and so many other staff members at the restaurants whose names I don’t remember), and Miguel (Adventure Photos). The one person that provided poor service with a less than desirable attitude was at Adventure Photos. His name is Happy Jan - but we didn’t let him disturb our groove.
Hotel is very clean and beautiful for a spiritual retrieve, a place to relax and do nothing. There is absolutely no entertainment during the day other that yoga and nothing else. Quite and no music at all. Just people reading at the beach and pool. No music, no Dominican environment. The food is very avarage. Not tasty. I was expecting tasty lobster or nice ceviche by the beach but their seafood options are very very Poor. The room service is the worst. They take longer than an hour to bring you cold hamburgers or fajitas that taste like nothing. Their Italian restaurant was good. Their Asian restaurant avarage. I felt like I was in the Maldives or another remote quite place in the world. No fun at all for younger people and definitely the place is not a representation of the Dominican culture which are full of energy and happy! The club is boring as hell. If you are over 65 and want a place to relax and read during the day and be in bed by 9:00pm every night. This might be a nice option. The pools and rooms are immaculate.
This was our 2nd stay at this resort. Not one thing negative to say. Beautiful beach and resort. Excellent staff and food. Would definitely recommend and go back.
Fantastic room. Couldn't ask for better service. EVERYONE is so friendly -- including people that take care of the grounds -- people that really don't HAVE to be friendly, WERE... all would say "Hola", "Buenos Dias", etc. Everyone was very kind and overly-accommodating. Never could get the right temperature, though, in our room, but that was our fault. It is humid there, so clothes, hair, etc. would take forever to dry. If we put the air conditioning on too much, we were freezing....lot of hot, then cold because of our manipulating the air control. Bummer was the beach...workers were out there constantly trying to handle the seaweed issue, but it was an impossible task. Smell was pretty bad, too. But that's not the hotel's fault, and it's a real issue for that side of the Caribbean. Again, the workers did everything they could and some guests still walked through the 100 ft. of seaweed to get to the beautiful water. I would highly recommend this resort.
Excellent experience. Wine should be upgraded. Bubbly was drinkable but not the wine included. Lots of couples on their honeymoon and was asked everyday upon waiting to be seated for a meal “oh you’re alone???” Sort of awkward but besides those few things, this is an unbelievable place. Oh and the seaweed issue... I’m a pool girl, so it really didn’t effect my experience.
Juanillo Beach is a short stroll from Secrets Cap Cana Resort & Spa, and other popular attractions like Punta Cana Beach are within a 15-minute drive. This 457-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 8 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. Enjoy the ocean views at SeaSide Grill, one of 8 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Secrets Cap Cana Resort & Spa's 457 air-conditioned rooms provide balconies or patios, coffee makers, and free bottled water. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Ceiling fans, safes, and phones are also standard.
Guests of Secrets Cap Cana Resort & Spa have access to a full-service spa, 2 outdoor pools, and a nightclub. Free valet parking is included with your stay. The front desk is staffed 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this adults-only hotel include a fitness center, free WiFi in public areas, and a business center.
This is a great resort with great staff. Much thanks to Drago who was our concierge and to the tremendous staff all over the resort. The bad press has been overblown and is hurting tourism here. You will not regret going here and will not be disappointed. Nothing to be scared of.
Everything was perfect! The staff was very friendly and helpful from the minute we arrived. Our server on the beach, Nelson, was awesome! Highly recommend to anyone!
Everything was totally awesome. My only suggestion is better music and entertainment at the pool during the day. It was very spa like all day and I prefer a little more upbeat tempo. The people were unbelievably kind and friendly.
Service was great food was so so. $200.00 credit when you got there was a joke. You had to activate it and then you could only use it on certain items spa not wine or special dinners which all cost way more so it’s just away for them to get more money out of you. At start of vacation they did not state this they said we’ll take care of you.
Everything was Exellanta! Staff was amazing as well as food. They don’t tell you no to anything. Shout out to Cat, Mini Me, Jorge, Emanuel and Eddie Murphy!!! They were amazing family!
our stay was excellanta every one made us feel welcome.The food was delicious. Bar tenders and wait staff were impeccable.Beach was beautiful and well kept.Lounge chairs around pool and on beach abundant. Hobiecat sail boat kayaks and paddle boards always available.We had a great time.Entertainment staff was #1.Volleyball soccer horseshoes bocci ball darts and more led by Mr.Cappiciano and his team brought life to the guests we'll be back Senior JR
Dear Guest, Thank you very much for leaving these comments on Expedia, we are very happy that you enjoyed your stay among us. Best regards, Diana Melo Social Media Coordinator Secrets Cap Cana Resort & Spa