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Excellence Punta Cana - Adults Only - All Inclusive

4.5 out of 5.0

Recent guest reviews

I visited Excellence Punta Cana in March and I can't say enough good things about it! We stayed in the Terrace Suite and upgraded to the Excellence club and it was worth every penny! The grounds were breathtaking! The staff was amazing! Two of them in particular made our stay perfect! Abraham...who was one of the bellmen went out of his way for us in every way possible. The other one was Hendrix and worked down at the beach. We will definitely be back! Just a couple of cons... 1) the pool closes at 6. 2) the food options for the most part were very good...but some of the food was bland.

The hotel itself is tropical and inviting and the staff were very accommodating to our group of 10. The location of the beach to the rooms was fine and the beach itself very nice and the staff worked continuously to keep it clean. The pool(s) were clean. The food on the other hand was terrible. We are not food snobs but, eight of the ten were sick at one point. We all drank bottled water and brushed our teeth with bottled water. We all tried to pin point the cause and it always came back to the food. The "sushi" from the morning we think turned into the sushi tempura at night. The grouper one of us had was undercooked, the shrimp on the grill undercooked. The Lobster Stew at the Barcelona you could tell had been frozen and reheated and was mushy and had a terrible taste. One of us cut into the pork order and it was rancid and you could smell it. Of course we didn't eat these items but at some point we were throwing up and running to the bathrooms. We have all been to other resorts and realize that they are cooking for many people and it is hard to accommodate everyone BUT this food was not good and what was edible was bland. We realize too that the staff only does what they are told and can only prepare what they are given to work with. Possibly after the renovations this summer things might improve. I personally would not go back.

We had a great experience here. From the moment we stepped off the bus we were treated like royalty. Our room was fantastic. The hotel grounds were beautiful. The gym was was great and very well equipped. The pools were clean and clear and beautiful. The staff was very attentive . The food was good. In short we were very happy with our experience there and would love to go back.

Excellence is well maintained and service is friendly. Pools are nice and beach is beautiful but usually the waters are rough.

The hotel had an all night recording, to scare away birds. After several attempts and complaining to the front desk, the staff did nothing. And I repeat nothing! There were several hotel guest in our area that also complained. The staff still insisted on ignoring our complaint! I will never stay at this property again!

Incredibly beautiful resort with fantastic beach and pool. All of the staff was extremely friendly and went out of their way to provide superior service. Ricardo at the front desk was extremely help, Bianny was a wonderful entertainer as well as an excellent Spanish language coach, and Famiglia was a particularly outstanding waiter who always knew your drink needed refreshing or your plate needed to be filled again!! Our party of ten had a simply outstanding week here, so I enthusiastically recommend this resort to everyone!!

The hotel is gorgeous and grounds are very well maintained. However, the rooms are a bit dated and could use a makeover. Really nice beach!

This was our second visit to this resort and it seemed much more dated than our visit 5 years ago. While many of the staff were quite friendly and welcoming, there were some instances where some staff members seemed annoyed at our presence. One particular retail merchant offered a cash "discount" for t-shirts, but the price changed when we got to the register. When we questioned her about the original offer, her attitude became very nasty. Even though we paid the original "sale" price, we had no desire to return for future purchases. Some of the wait staff also seemed disinterested in being friendly during our meal service.

This place is paradise! The service is great. The best service I have received at an all inclusive. The beach is beautiful and well maintained. Lots of activities for those who want to participate but you can also just chill without feeling pressure. There are lots of places to find shade in the pools and on the beach. The food was decent and abundant and the drinks were good.

We completely enjoyed our trip!! Beautiful resort, full of friendly staff. Food and drinks were wonderful. We were happy with everything!

We have had ideas of a sun vacation together for a while and enjoyed ourselves, the vacation was both renewing and relaxing for both of us.

The Excellence hotel was fantastic and I would highly recommend staying there. Pros: Great food, drinks, and service.The hotel was spacious and had lots of pool and beach space. They have 24-hour room service, and they make great drinks that are heavy on the alcohol. Cons: Only 1 hot tub that was not very warm, pool was not heated-but this may not matter in months other than Dec-Mar. The hotel was a little outdated, but they maintain it very well and you can tell that it was once incredible. The clientele was more in the 35-65 age range, which was nice for us but may be a tad dull if you are younger and looking for more of a party atmosphere. Again, I cannot say enough about the staff. I didn't think I would care about this, but once there it made the experience all the more better.

Outstanding Christmas experience!!! Good quality performances at evenings

Went Nov. Had rain for about half the time but, resort staff are so friendly and cater to your needs. 9 restaurants and evening shows every night. Small casino but, large pool with swim up bar. Walk ro the beach.

This hotel was absolutely beautiful. I think did not lack anything. The staff was great! Plenty of activities and good food.

Room was beautiful. We upgraded to a room near the pool and the swim up bar which we really enjoyed

Beautiful resort, private beach, and top notch service! will definitely be returning in the future!

First time staying there and I don't have any complaints. The staff was very friendly and helpful. They tried to help in any way that they could. I would definitely be going back

Perfect vacation. Thank you all the staff for providing such a wonderful time. Fun games, clean resort and beach, delicious food and drinks, very welcoming and friendly staff.

I got nothing negative to say about this hotel. I know it is a little bit higher priced than some other hotels in the area, but in my experience you get what you pay for. I read a few negative reviews before booking, but can say that they are not justified in my opinion. Everything at this hotel is all-inclusive, no surprise cost, premium liquors, premium food, and premium pools. Couldn't swim in the beach unfortunately because of the waves, but would be great for surfers. Shows were great. Staff was great. Very good stay and I will be returning again!

Room options

Junior Swim Up Suite Pool View

King 1 | Sleeps 2

Junior Suite Ocean View

King 1 | Sleeps 2

Excellence Club Junior Suite Garden View

King 1 | Sleeps 2

Master Suite Pool View

King 1 | Sleeps 2