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Excellence Punta Cana - Adults Only - All Inclusive

4.5 out of 5.0

Recent guest reviews

They had already begun the remodeling while we were there. The casino was gone and we were looking forward to it at night. 2 restaurants were closed. The drinks were terrible. And my husband had his credit card stolen from our room. We contacted Orbitz while we were there and that was a joke. I was on hold forever and absolutely no solution was offered to our issues. I won't be going back there and I will not be using Orbitz either. And I will let others know about my experience with both.

It was amazing experience to spend time over there.

Nicest most helpful staff you will find anywhere. Everyone in all areas of the hotel were the best and went out of their way to be helpful. The food was subpar and getting dressed in most of the restaurants was a waste the food was no better than the casual restaurants.

They are very attentive to your needs and the staff is super friendly!

Worker are very nice and know how to treat people , food were very good pool was good location was good

The hotel was so uncomfortable and not clean. The food was horrible. The hotel was really boring and it rained the entire time.

I visited Excellence Punta Cana in March and I can't say enough good things about it! We stayed in the Terrace Suite and upgraded to the Excellence club and it was worth every penny! The grounds were breathtaking! The staff was amazing! Two of them in particular made our stay perfect! Abraham...who was one of the bellmen went out of his way for us in every way possible. The other one was Hendrix and worked down at the beach. We will definitely be back! Just a couple of cons... 1) the pool closes at 6. 2) the food options for the most part were very good...but some of the food was bland.

The hotel itself is tropical and inviting and the staff were very accommodating to our group of 10. The location of the beach to the rooms was fine and the beach itself very nice and the staff worked continuously to keep it clean. The pool(s) were clean. The food on the other hand was terrible. We are not food snobs but, eight of the ten were sick at one point. We all drank bottled water and brushed our teeth with bottled water. We all tried to pin point the cause and it always came back to the food. The "sushi" from the morning we think turned into the sushi tempura at night. The grouper one of us had was undercooked, the shrimp on the grill undercooked. The Lobster Stew at the Barcelona you could tell had been frozen and reheated and was mushy and had a terrible taste. One of us cut into the pork order and it was rancid and you could smell it. Of course we didn't eat these items but at some point we were throwing up and running to the bathrooms. We have all been to other resorts and realize that they are cooking for many people and it is hard to accommodate everyone BUT this food was not good and what was edible was bland. We realize too that the staff only does what they are told and can only prepare what they are given to work with. Possibly after the renovations this summer things might improve. I personally would not go back.

We had a great experience here. From the moment we stepped off the bus we were treated like royalty. Our room was fantastic. The hotel grounds were beautiful. The gym was was great and very well equipped. The pools were clean and clear and beautiful. The staff was very attentive . The food was good. In short we were very happy with our experience there and would love to go back.

Excellence is well maintained and service is friendly. Pools are nice and beach is beautiful but usually the waters are rough.

The hotel had an all night recording, to scare away birds. After several attempts and complaining to the front desk, the staff did nothing. And I repeat nothing! There were several hotel guest in our area that also complained. The staff still insisted on ignoring our complaint! I will never stay at this property again!

Incredibly beautiful resort with fantastic beach and pool. All of the staff was extremely friendly and went out of their way to provide superior service. Ricardo at the front desk was extremely help, Bianny was a wonderful entertainer as well as an excellent Spanish language coach, and Famiglia was a particularly outstanding waiter who always knew your drink needed refreshing or your plate needed to be filled again!! Our party of ten had a simply outstanding week here, so I enthusiastically recommend this resort to everyone!!

The hotel is gorgeous and grounds are very well maintained. However, the rooms are a bit dated and could use a makeover. Really nice beach!

This was our second visit to this resort and it seemed much more dated than our visit 5 years ago. While many of the staff were quite friendly and welcoming, there were some instances where some staff members seemed annoyed at our presence. One particular retail merchant offered a cash "discount" for t-shirts, but the price changed when we got to the register. When we questioned her about the original offer, her attitude became very nasty. Even though we paid the original "sale" price, we had no desire to return for future purchases. Some of the wait staff also seemed disinterested in being friendly during our meal service.

This place is paradise! The service is great. The best service I have received at an all inclusive. The beach is beautiful and well maintained. Lots of activities for those who want to participate but you can also just chill without feeling pressure. There are lots of places to find shade in the pools and on the beach. The food was decent and abundant and the drinks were good.

We completely enjoyed our trip!! Beautiful resort, full of friendly staff. Food and drinks were wonderful. We were happy with everything!

We have had ideas of a sun vacation together for a while and enjoyed ourselves, the vacation was both renewing and relaxing for both of us.

The Excellence hotel was fantastic and I would highly recommend staying there. Pros: Great food, drinks, and service.The hotel was spacious and had lots of pool and beach space. They have 24-hour room service, and they make great drinks that are heavy on the alcohol. Cons: Only 1 hot tub that was not very warm, pool was not heated-but this may not matter in months other than Dec-Mar. The hotel was a little outdated, but they maintain it very well and you can tell that it was once incredible. The clientele was more in the 35-65 age range, which was nice for us but may be a tad dull if you are younger and looking for more of a party atmosphere. Again, I cannot say enough about the staff. I didn't think I would care about this, but once there it made the experience all the more better.

Outstanding Christmas experience!!! Good quality performances at evenings

Went Nov. Had rain for about half the time but, resort staff are so friendly and cater to your needs. 9 restaurants and evening shows every night. Small casino but, large pool with swim up bar. Walk ro the beach.

Playas Uvero Alto - Punta Cana Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Excellence Punta Cana - Adults Only - All Inclusive places you 10.7 mi (17.1 km) from Macao Beach. This 462-room, 4.5-star resort has 2 outdoor pools along with a private beach and a full-service spa. Punta Blanca Golf Course and Hard Rock Golf Club at Cana Bay are also within a 30-minute drive.


Dining

Start your day off right with a free buffet breakfast offered each morning. This resort is home to 11 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 462 recently renovated accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. Guests can expect free WiFi and LED TVs with cable channels and DVD players. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. IPod docks, sofa beds, and minibars are other standard amenities.


Property features

Excellence Punta Cana - Adults Only - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 140 per person roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only resort include a casino, a nightclub, and a fitness center.

Room options

Junior Suite Garden or Mountain View

Twin 1 | Sleeps 3

Junior Suite Swim Up Suite

Twin 1 | Sleeps 2

Junior Suite With Plunge Pool

Twin 1 | Sleeps 2

Junior Suite Ocean View

Twin 1 | Sleeps 2

Guest reviews for Excellence Punta Cana - Adults Only - All Inclusive

Everyone (29) Couples (664) Business (2) Family (18) Friends (46) Other (17)
2

totally different from 3 years ago

Everyone

They had already begun the remodeling while we were there. The casino was gone and we were looking forward to it at night. 2 restaurants were closed. The drinks were terrible. And my husband had his credit card stolen from our room. We contacted Orbitz while we were there and that was a joke. I was on hold forever and absolutely no solution was offered to our issues. I won't be going back there and I will not be using Orbitz either. And I will let others know about my experience with both.

By , from GA on Jun 26, 2017

5
Everyone

It was amazing experience to spend time over there.

By on May 17, 2017

3

hotel will be remodeled this year and needs to be

Everyone

Nicest most helpful staff you will find anywhere. Everyone in all areas of the hotel were the best and went out of their way to be helpful. The food was subpar and getting dressed in most of the restaurants was a waste the food was no better than the casual restaurants.

By , from Florida on May 14, 2017

Review comment responded on May 19, 2017

Dear Mike, Thank you for taking the time to write this review in which you share your experience at Excellence Punta Cana with all Expedia users. We are very pleased to read that the grounds and the service provided made your stay more comfortable. On the other hand, we are disappointed to read that we fell short in your culinary expectations. We take great pride in providing the freshest of ingredients and creating both simple and also creative dining experiences. We also would like to remind all of our guests that if you want to eat something that is not in our restaurants, please let us know, and our Chef will be more than happy to prepare a special meal for you if the ingredients are available. Be aware that all the info you have raised has been addressed and that appropriate corrective actions have been taken. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.

5

five star hotel with excellent staff

Couples

They are very attentive to your needs and the staff is super friendly!

By on May 14, 2017

Review comment responded on May 19, 2017

Thank you for choosing and recommending Excellence Punta Cana for all Expedia users. We are very glad to know that you had an amazing stay at our beautiful resort and the attentive service provided exceeded your expectations. We are looking forward to welcoming you back soon for another memorable experience. Please receive our warmest regards from Punta Cana!

4

birthday

Everyone

Worker are very nice and know how to treat people , food were very good pool was good location was good

By on May 7, 2017

1

want my money back

Everyone

The hotel was so uncomfortable and not clean. The food was horrible. The hotel was really boring and it rained the entire time.

By , from m on May 3, 2017

Review comment responded on May 10, 2017

Dear Rachel, First and foremost, we would like to thank you for taking the time to bring this problem to our attention. On behalf of all the staff and the management at Excellence Punta Cana, we kindly extend our sincerest apologies for not exceeding your expectations, since one of our main objectives is the satisfaction of our guests with the food quality, services, and facilities. We kindly remind you that our staff and concierge department are always available to assist your needs and special requests in order to provide you a remarkable holiday. Your comments are very important to us because give us the opportunity to know better about the aspects we need to work on in order to give the best service, the kind of service our guests deserve. Please rest assured that all the info you have raised have been addressed and that appropriate corrective actions have been taken. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.

5

beautiful resort!!!!

Everyone

I visited Excellence Punta Cana in March and I can't say enough good things about it! We stayed in the Terrace Suite and upgraded to the Excellence club and it was worth every penny! The grounds were breathtaking! The staff was amazing! Two of them in particular made our stay perfect! Abraham...who was one of the bellmen went out of his way for us in every way possible. The other one was Hendrix and worked down at the beach. We will definitely be back! Just a couple of cons... 1) the pool closes at 6. 2) the food options for the most part were very good...but some of the food was bland.

By on Apr 15, 2017

Review comment responded on Apr 19, 2017

Dear Kim, Allow us to thank you for choosing Excellence Punta Cana and for sharing your experience with all Expedia users. We appreciate that you added remarks of the positive sides of your vacation with us, mentioning the beautiful facilities and the services provided that made your stay more comfortable and enjoyable. On the other hand, we deeply regret that we were not able to meet your expectations since one of our main objectives is the satisfaction of our guests with the quality of the food. We would like to remind all of our guests that if you want to eat something that is not in our restaurants, please let us know, and our Chef will be more than happy to prepare a special meal for you if the ingredients are available. Please rest assured that all the info you have raised has been addressed for the appropriate corrective actions to be taken. We hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Receive our warmest regards!

2

beach location and beach lovely

Everyone

The hotel itself is tropical and inviting and the staff were very accommodating to our group of 10. The location of the beach to the rooms was fine and the beach itself very nice and the staff worked continuously to keep it clean. The pool(s) were clean. The food on the other hand was terrible. We are not food snobs but, eight of the ten were sick at one point. We all drank bottled water and brushed our teeth with bottled water. We all tried to pin point the cause and it always came back to the food. The "sushi" from the morning we think turned into the sushi tempura at night. The grouper one of us had was undercooked, the shrimp on the grill undercooked. The Lobster Stew at the Barcelona you could tell had been frozen and reheated and was mushy and had a terrible taste. One of us cut into the pork order and it was rancid and you could smell it. Of course we didn't eat these items but at some point we were throwing up and running to the bathrooms. We have all been to other resorts and realize that they are cooking for many people and it is hard to accommodate everyone BUT this food was not good and what was edible was bland. We realize too that the staff only does what they are told and can only prepare what they are given to work with. Possibly after the renovations this summer things might improve. I personally would not go back.

By , from Georgia on Apr 14, 2017

Review comment responded on Apr 19, 2017

Dear Susan, Thank you for writing this review in which you share your experience at Excellence Punta Cana with all Expedia users. We are very pleased to read the positive remarks of your stay with us, such as the service provided and the facilities encountered On the other hand, we are disappointed to read that we fell short on your culinary expectations. At Excellence Punta Cana we take great pride in providing the freshest of ingredients and creating both simple and also creative dining experiences. We would like to remind all of our guests that if you want to eat something that is not in our restaurants, please let us know, and our Chef will be more than happy to prepare a special meal for you if the ingredients are available. Your comments are very important to us because give us the opportunity to know better about the aspects we need to work on in order to give the best service, the kind of service our guests deserve. Please rest assured that all the info you have raised have been addressed and that appropriate corrective actions have been taken. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Receive our warmest regards.

5

anniversary trip

Everyone

We had a great experience here. From the moment we stepped off the bus we were treated like royalty. Our room was fantastic. The hotel grounds were beautiful. The gym was was great and very well equipped. The pools were clean and clear and beautiful. The staff was very attentive . The food was good. In short we were very happy with our experience there and would love to go back.

By , from Pinehurst, NC on Apr 1, 2017

Review comment responded on Apr 6, 2017

Dear Andrew, Let us thank you for choosing Excellence Punta Cana as host of your vacation and for writing this review. We are thrilled to know that you found an enjoyable time in our resort and you got satisfied with our facilities, your amazing room choice and the friendly service delivered by our staff. Thank you very much for your positive remarks. It will be a great honor to welcoming you again and provide another excellent experience. Receive our warmest regards from Punta Cana!

4

nice hotel,beautiful bird park.

Everyone

Excellence is well maintained and service is friendly. Pools are nice and beach is beautiful but usually the waters are rough.

By on Mar 22, 2017

Review comment responded on Mar 27, 2017

Allow us to thank you for choosing Excellence Punta Cana and for sharing your experience with all Expedia users. We appreciate that you added remarks of the positive sides of your vacation with us, mentioning the beautiful facilities & nature that made your stay more comfortable and enjoyable. On the other hand, we deeply regret that we were not able to meet your expectations since one of our main objectives is the satisfaction of our guests with the quality of the food. We would like to remind all of our guests that if you want to eat something that is not in our restaurants, please let us know, and our Chef will be more than happy to prepare a special meal for you if the ingredients are available. Please rest assured that all the info you have raised has been addressed for the appropriate corrective actions to be taken. We hope to have the privilege to welcome you back in a near future and to provide you with a truly unique vacation experience. Receive our warmest regards!