I liked the variety of foods available
Everything was great. I recommend the Level upgrade for a unique more personalized experience.
Food was not very good! Neighbors room was broken into..... Very limited English among workers Hounded by employees to buy excursions.
Poor quality : food cooking and cocktails prepare, annoying salesman in a beach area
Starting with the check in, it was a nightmare, very long and no information was given about the amenities, shows , restaurants, entertainment etc ( you’ll need to figure it out) not able to make reservations in any restaurant until the third day. Be careful because in the hotel amenities on orbitz state that there are 9 restaurants THIS IS NOT TRUE ! only 3 that you can eat with your family “if you lucky can make the reservation”. The food is good un the restaurants Rooms look very old just some improvements , no working outlets, at least beds are comfortable and rooms are big. The entertainment in the pool is the same every day , the play list music is the same. There are only one place to get drinks and towels around the pool, so if you want to be at the beach make sure to get your drinks and towels before as there is not service at all at the beach either. Some employees are very nice () overall service is so badddddd, the majority of the employees looks mad old the time and are rude. the staff at the towels seems they do sign lenguaje because they don’t talk to you, if you find someone nice is because they are trying to sell you a tour. Kids water park is good, the food is good and fresh but takes forever on rush hours, If you can spend a little money book another hotel, because in this hotel they want you to upgrade to the level which you have to pay more per day. If you go with kids go to another hotel
Save your money! I’ve stayed at melia properties many times in the past and this will be the last. They didn’t have enough space for the restaurants for my wife and kids. I had to get upset just to get a couple of reservations and then had to pay more for the tepenyaki & steak restaurant just so we had a place to dine outside of the buffet. Not worth the money spent.
Very pleasant experience overall. Pool was very packed some days but the kids had tons of fun. Beach was okay, just not cleaned often enough. Specialty restaurants were very good, but service was not satisfactory. Food on regular all you can eat restaurants was good, not great.
Amazing resort, we stayed at the level side and the service and food was amazing.
The resort and all the greenery was beautiful. The room was spacious and decently clean. (Expect out dental kit they provide looked brand new with the plastic inside but it was open slighlty and the toothbrush had a hair on it) The food was not great at all , we survived our stay with fruits and frozen pizza. All food was barely warm and tastless, i grabbed a chicken from the buffet and it was raw on the inside. We had a bad experience with the service, the disorganization at the front desk and the mixed messages we kept getting . We were told by several ppl we were allowed to visit the other hotels and pools , we got kicked out of one of the pools saying we werent allowed. (Context my partner and i and not fussy people or made any scenes , we accepted and moved on) You cant get any reservations even when you call from 9am - there are times they didnt even answer the phone. Apparently the time of our entire trip all of the restaurants were booked , we even tried calling a day or two in advance and they said booked. We spoke to another couple thay said they got their reservation same day and called at 1pm . It wasnt until we wrote a review on orbitz about our experience and we were msgically given reservations. The infuriating part was the restaurants we not full honestly almost empty. We couldnt understood how they were "booked" Either way we made the best of our trip , but would not return
The property looks to be nice from afar. But it’s outdated, not the cleanest and a lot of the staff didn’t even help us when we needed it. The food was terrible. We upgraded to level tier and even then we weren’t treated nicely. They didn’t allow us to order room service and if we wanted to they were going to charge us. Honestly wouldn’t recommend this resort to anyone. I rate it a 2 out of 5. The trains that run take forever to get around. And when it started raining the last day there we were told they would give us an umbrella, it never arrived. And along with the rain it somehow started coming into our shower. The area around our room was super flooded. I could go on and on but I won’t. Punta Cana is a beautiful place but this resort just isn’t it.
Food is cold!! And if your dont arrive by opening time for breakfast lunch or dinner you will be left with the worse. Drinks are watery. And staff most of them have their face that they hate there jobs! Not sure if they just want to treat outsiders (non hispanic) better! But thats how I felt and my whole family are never staying at MELIA. Very disappointed never felt like this at a resort and it was suppose to be a great week since we went to attend a wedding
The staffing was not as helpful and friendly as other resorts I have visited. Everything was a disappointment from the entry to what they provided in the rooms. Supposedly we had a VIP room/reservation, however our room didn’t even have drinking water or anything of what was advertised. We were a group of three rooms and we were all disappointed. Would not recommend it.
The room was great.
The service was horrible. We were suppose to have a butler i saw him once. I think they're prejudice they only cater to certain people.
Didn’t like that we had to do reservations to every sit in restaurant when we are busy doing excursions and don’t have time to do reservations and come back hungry knowing that you can’t sit and eat in most of the restaurant is so not fair
Great place to visit
When I checked in , there was no body wash and shampoo but 2 hand wash, I got everything next day from housekeeping
Melia Caribe Beach Resort - All Inclusive places you next to Los Corales Beach and within a mile (2 km) of Palma Real Shopping Village. This 611-room, 4-star property has 6 outdoor pools along with a private beach and a golf course. Located centrally in Punta Cana, it's connected to a shopping center and also close to Bavaro Beach and Cocotal Golf and Country Club.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:00 AM. There are multiple options for onsite dining with 9 restaurants, including Merkado, which specializes in international cuisine. Savor a meal from the comfort of your room with room service.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include furnished balconies, sitting areas, and free minibar items.
Melia Caribe Beach Resort - All Inclusive features a private beach, a golf course, and a full-service spa. There's free parking and a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include 6 outdoor pools, a casino, and a free water park.
I liked the variety of foods available
Everything was great. I recommend the Level upgrade for a unique more personalized experience.
Dear Carlos Jorge, Thank you very much for choosing us as your vacation destination. We are thrilled to confirm that you enjoy superior service with ''The Level''. An upgrade that improves the experience to an extraordinary level, with access to private areas of the hotel, pool, and beach, in-room butler service, and personalized concierge service as experienced. Undoubtedly, our team always goes above and beyond to ensure our customers receive the best service possible. We will be sure to share your compliments.We are looking forward to welcoming you back soon. Kind regards,Guest Service Center Management
Food was not very good! Neighbors room was broken into..... Very limited English among workers Hounded by employees to buy excursions.
Poor quality : food cooking and cocktails prepare, annoying salesman in a beach area
Dear Juan, Allow us to extend a warm thank you for choosing us as the destination for your vacations; additionally, for taking the time to reach out regarding your experience at our property. Meliá Hotels International's brand promise is; to create travel experiences where guests can immerse themselves in the destination's authentic culture while delivering a high-quality service. We are sincerely saddened to learn that your current opinion differs from the expected. We lament if, due to specific circumstances, it was not possible to maintain the promise made to an extent. Please accept our sincere apologies if there was any misimpression of our services. The gastronomic offer designed for our hotels involves an analysis that includes the preferences, lifestyles, and tastes of our potential customers to ensure that the product fulfills guests' expectations. In this regard, we regret to note that was not as expected. Please be assured that we will share your comments with our F&B Management for review. In addition, we offer our sincere apologies for any discomfort arising as a product of some vendors when offering souvenirs at the beach; please note that the beach area is public at a distance of 60 meters from the high tide up, as per the Dominican Republic's laws. Our Security Direction is taking measures and placing additional staff at the beach to prevent, to the best of our possibilities, any disturbance of our guests' relaxation and ensure the recurrence of this kind of situation. At Meliá, we value all the observations from our guests infinitely since they encourage us to maintain the spirit of hospitality that we proudly always show. We always want our guests to take away memorable experiences, whether experiencing the culture or interacting with our employees, who are the heart of our organization. Rest assured that we will review all the points you have raised to improve where appropriate. Hopefully, in a future visit, we can achieve your highest satisfaction. Kind Regards, Guest Service Center Management.
Starting with the check in, it was a nightmare, very long and no information was given about the amenities, shows , restaurants, entertainment etc ( you’ll need to figure it out) not able to make reservations in any restaurant until the third day. Be careful because in the hotel amenities on orbitz state that there are 9 restaurants THIS IS NOT TRUE ! only 3 that you can eat with your family “if you lucky can make the reservation”. The food is good un the restaurants Rooms look very old just some improvements , no working outlets, at least beds are comfortable and rooms are big. The entertainment in the pool is the same every day , the play list music is the same. There are only one place to get drinks and towels around the pool, so if you want to be at the beach make sure to get your drinks and towels before as there is not service at all at the beach either. Some employees are very nice () overall service is so badddddd, the majority of the employees looks mad old the time and are rude. the staff at the towels seems they do sign lenguaje because they don’t talk to you, if you find someone nice is because they are trying to sell you a tour. Kids water park is good, the food is good and fresh but takes forever on rush hours, If you can spend a little money book another hotel, because in this hotel they want you to upgrade to the level which you have to pay more per day. If you go with kids go to another hotel
Dear Edgar, Firstly, thank you for choosing Meliá Caribe Beach Resort for your most recent visit to the Dominican Republic. As well, thank you for having taken the time to provide us with your feedback regarding your experience. We are pleased to note that you have enjoyed endless fun for the little ones at Splash Island Water Park pools, waterfalls, and slides. We are alsodelighted to note that our mattresses have been to your satisfaction. Our exclusive mattress with optimal firmness point made with Viscofoam technology eliminates surface pressure on the body and regulates temperature, allowing for an incredibly restful sleep, redefining the art of wellness. Nevertheless, we lament if, due to specific circumstances, it was not possible to maintain the promise made to an extent. Please accept our sincere apologies if there was any misimpression of our services. Concerning the check-in experience, permit us to express our most sincere apologies for the situations encountered. It is worthy mentioning that the check-in time is from 3:00 pm. Nevertheless, if availability allows us to deliver the rooms according to the guest's arrival. Concerning your impressions related to our restaurants, let us mention that our property has a wide gastronomic offer included in our a la carte restaurants as Capri Mediterranean cuisine, Alma Spanish cuisine, La Hacienda Tex-Mex cuisine, Tartufo, and Merkado international buffets for regular guest's. For our ''The Level'' we have Riviera and Barefoot. In addition, adult guests (18 years and older) can enjoy more culinary experiences at Meliá Punta Cana Beach, our adults-only sister hotel as, Casa Nostra Italian cuisine, and Muoi Vietnamese cuisine. As for our reservations system, permit us to express our most sincere apologies for the situations encountered during your stay. Our associates strive to provide the required assistance to all our guests requesting a reservation for our a la carte Restaurants. It deeply saddens us to know that you encountered difficulties with the confirmation of your dinners. Please note that we are constantly working to improve our procedures to enrich our guest's experience. We work continually by training our staff to approach our customers most respectfully and normally. Our hotel staff is praised for their charisma and kindness. We are regretful that you did not feel accommodated with the service provided. Allow us to inform you that we are placing serious efforts and constant training on our service. At Meliá, we value all the observations from our guests infinitely since they encourage us to maintain the spirit of hospitality that we proudly always show. We always want our guests to take away memorable experiences, whether experiencing the culture or interacting with our employees, who are the heart of our organization. Rest assured that we will review all the points you have raised to improve where appropriate. We appreciate you taking the time to share your concerns. Hope
Save your money! I’ve stayed at melia properties many times in the past and this will be the last. They didn’t have enough space for the restaurants for my wife and kids. I had to get upset just to get a couple of reservations and then had to pay more for the tepenyaki & steak restaurant just so we had a place to dine outside of the buffet. Not worth the money spent.
Dear Aron, Allow us to extend a warm thank you for choosing us as the destination for your vacations; additionally, for taking the time to reach out regarding your experience at our property. Meliá Hotels International's brand promise is; to create travel experiences where guests can immerse themselves in the destination's authentic culture while delivering a high-quality service. We are sincerely saddened to learn that your current opinion differs from the expected. We lament if, due to specific circumstances, it was not possible to maintain the promise made to an extent. Please accept our sincere apologies if there was any misimpression of our services. Our Food & Beverage Management designed the hotel's gastronomic offer to please our different guests. Whether for the variety and ingredients selection, for each restaurant's atmosphere, or the procedures established to ensure your optimal enjoyment. We regret to know that, in this regard, the restaurant's reservation method was not of your liking. Remain confident that we will share your comments with our F&B Management for their review. We understand that there is always room for improvement and guests' experience plays a key role in this continuous process towards service excellence. We guarantee that we will proceed to address each of your concerns with the corresponding departments, to implement corrective actions where necessary. We appreciate you taking the time to share your concerns. Hopefully, you will give us the opportunity to serve you more effectively in the near future. Kind Regards, Guest Service Center Management.
Very pleasant experience overall. Pool was very packed some days but the kids had tons of fun. Beach was okay, just not cleaned often enough. Specialty restaurants were very good, but service was not satisfactory. Food on regular all you can eat restaurants was good, not great.
Dear Marcus, Thank you very much for your visit. We are delighted to know that you had a pleasant experience at Meliá Caribe beach with your family and enjoyed the culinary experience offered. We regret your comments about our services as our staff is normally recognized for their gracious attitude and professionalism. Once more, thank you for your feedback, and we are looking forward to welcoming you back soon. Kind regards
Amazing resort, we stayed at the level side and the service and food was amazing.
Dear Gil, Thank you very much for choosing us as your temporary home for your visit to Punta Cana. We are glad to know that you enjoyed The Level experience, the culinary offer and the excellent service received from our team. We are looking forward to welcoming you back soon. Kind regards
The resort and all the greenery was beautiful. The room was spacious and decently clean. (Expect out dental kit they provide looked brand new with the plastic inside but it was open slighlty and the toothbrush had a hair on it) The food was not great at all , we survived our stay with fruits and frozen pizza. All food was barely warm and tastless, i grabbed a chicken from the buffet and it was raw on the inside. We had a bad experience with the service, the disorganization at the front desk and the mixed messages we kept getting . We were told by several ppl we were allowed to visit the other hotels and pools , we got kicked out of one of the pools saying we werent allowed. (Context my partner and i and not fussy people or made any scenes , we accepted and moved on) You cant get any reservations even when you call from 9am - there are times they didnt even answer the phone. Apparently the time of our entire trip all of the restaurants were booked , we even tried calling a day or two in advance and they said booked. We spoke to another couple thay said they got their reservation same day and called at 1pm . It wasnt until we wrote a review on orbitz about our experience and we were msgically given reservations. The infuriating part was the restaurants we not full honestly almost empty. We couldnt understood how they were "booked" Either way we made the best of our trip , but would not return
Dear Nathalie, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. We would like to thank you for the kindness of your lines related to the beauty of our surroundings, which offer beautiful gardens with fantastic wildlife and breathtaking views of our stunning sandy beach and clear waters. We are also pleased to read that you were satisfied with the comfort of the room you stayed in. We are grateful for the praise of our rooms aimed to ensure an unforgettable stay in our hotel. Melia Resorts' brand promise is; to create travel experiences where guests can immerse themselves in the destination's authentic culture while delivering a high-quality service. We are sincerely saddened to learn that your current opinion differs from the expected. We lament if, due to specific circumstances, it was not possible to maintain the promise made to an extent. Please accept our sincere apologies if there was any misimpression of our services. We regret that the Food and Beverage service during your stay did not cause the impact we desired. Our gastronomic offer has designed to guarantee the satisfaction of each guest. Not achieving it motivates us to analyze and implement corrective measures to ensure our future guests have a pleasant experience. As for our reservations system, permit us to express our most sincere apologies for the situations encountered during your stay. Our associates strive to provide the required assistance to all our guests requesting a reservation for our a la carte Restaurants. It deeply saddens us to know that you encountered difficulties with the confirmation of your dinners. Please note that we are constantly working to improve our procedures to enrich our guests’ experience. We are regretful to note your disappointment concerning the service provided by some members. As a hospitality-orientated company, the attention and service our staff delivers are followed up constantly. We dedicate part of our sources to maintaining the quality of service in concordance with our standards throughout the continued development of their skills. We are sincerely regretful that you did not feel accommodated with the service provided. Allow us to inform you that we are placing serious efforts and constant training on our service. We understand that there is always room for improvement and guests' experience plays a key role in this continuous process towards service excellence. We guarantee that we will proceed to address each of your concerns with the corresponding departments, to implement corrective actions where necessary. We would be honored to welcome you back to show you that the occurrences from your recent stay are not representative of the high-quality service we are accustomed to providing in our properties. Kind Regards, Guest Service Center Management.
Dear Ramon, Thank you very much for choosing us as your vacation destination. We are pleased to note that our gastronomic offer met your expectations. Our property strives to offer a wide variety of menus and dishes to suit all tastes from international cuisine to the most exotic. We have a meal for all tastes. In this sense, we are pleased to note that the experience has been to your satisfaction.We're looking forward to welcoming you back soon. Kind regards,Guest Service Center Management