Nice resort. Everything closes at 6. Unfriendly towards Black people.
We love Melia! Just there for the 4th time! Can be a bit annoying with everyone trying to sell you something but we look over that.
Our 2nd trip there people great helpful Jorge at lobby bar knew your drunk before you sat down can’t wait to go back
Grounds and restaurants were beautiful, but beware of the pretend "consierge" who isn't actually there to help you- he or she will just lie to you and set you up with an aggressive time share pitch. We were lied to and told we were being taken to a "special upgraded breakfast" but when we were dropped off we ended up stuck being pitched a $98,000 30-year time share for over three hours (despite them promising it would only take 45 minutes). We said no many times to 5 different people before we were finally allowed to leave. After we learned the "upgraded" breakfast was actually a sales pitch they said they'd provide us spa massage certificates, but when we actually got them they were for only 30 minutes! Not worth losing an entire morning of our short vacation.
We love the stay at the hotel. The gardens were beautiful. The food and drinks were beyond my expectations.
The rooms were ok, missing wall plates etc. Everything else was perfect.
Entertainment stuffs Some of my personal belongings were stolen at their property
the pool outstanding workers just ok alcohol ok food real bad I was sick 3 days Call them they don't careI was real sick
Front desk staff and manager not helpful very poor service, no communication between front desk and reservation department 😡
This was our fourth time to visit them, the quality has been badly deteriorated, we lived in the plan The Level Grand Suite, located in building number 50, very comfortable and pleasant, we were near the pool and with a restaurant near our room formerly called Gabi, now Riviera, its quality cannot be compared to its old name, a la carte food should be given on a scale of 10, only 5, and should be the maximum score for being exclusively for The Level plan. My previous visit was wonderful in the middle of the month of December, but this time I have to rate it with an ok. This service is included concierge our previous visit with the same plan the quality of the person assigned to us, he was pending calling us daily and giving us tips on how to enjoy each day, but on this occasion we were ignored by the assigned person and never received a call to ask even as we were having, the same thing happened to the lady who attended us when checking out, just handed us a small paper, without satisfaction questions, we have visited Melia Resorts in Mexico different cities and this brand is my favorite for quality and Service received previously, but this time I feel dissatisfied with the plan used, I notice that the person who was pending in our room was completely pleased, just like one who works in the pool named Gernando, too attentive and pleasant, like the people who serve in restaurants, waiters, and room service starting with those who attend and receiving the orders
Overall, the property is beautiful and well maintained. We were in building 44 which is close to the lobby and restaurants but a bit of a walk to the beach. The room was just ok and very basic. Bathrooms definitely need to be renovated. Trams in the morning were usually full and so we walked a lot. There is no bar service on the beach so we had to keep taking turns to go get drinks by the pool bar. Drinks were mediocre as well but we made the best of it. There was a lot of seaweed on the beach.. so much there were days we opted for the pool. We walked down the beach and other resorts definitely did a better job at picking up the washed up seaweed. The restaurants were all really good. We especially loved capri and our server Adrian offered us a beautiful dining experience with an array of delicious food. Nazario from the American restaurant also delivered top notch service. The entertainment staff really goes above and beyond to do their job. Ruber was phenomenal!!! He was always happy, smiling and ready to dance. Wascar was also great with the teens and kept the party going. Loved the fresh coconuts on the beach every morning as that was a nice treat. They also do maintain the beach as clean as possible. Genarito walked all day picking up trash and was so polite and pleasant every single day. Overall we had a great vacation but some areas could be improved.
Property was beautiful and staff was great. Pools were nice. Restaurants were limited -not enough variety-but food was good.
The property is kept very clean, staff are friendly, courteous and helpful. My check in process was unpleasant, I had an early flight arrived at the resort by noon. I was aware that check in isn’t till 3PM, I was told they would let us check in earlier so we had lunch and came back to the check in desk multiple times. Our room wasn’t available till 3:30 way after the check in time. The room we were in needed some updating. Otherwise the resort was great. The performance they have at night could be a bit different like comedy shows. They should add a night club on the premises.
the hotel is actually too big for me. the hotel does not have condition for travellers with discapacity at all stairs everywhere.
The only negative is that I requested a king bed and after waiting an extra hour for me to check in they didn’t fulfill my request. The room was not ready and was given two double beds instead of the king bed that I requested
Melia Caribe Beach Resort - All Inclusive places you next to Los Corales Beach and within a mile (2 km) of other popular attractions like Palma Real Shopping Village. This 611-room, 4-star property has 6 outdoor pools along with a private beach and a golf course. It's connected to a shopping center in central Punta Cana and also close to Bavaro Beach and Downtown Punta Cana.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11:00 AM. There are multiple options for onsite dining with 9 restaurants, including Merkado, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service.
The 611 air-conditioned accommodations feature furnished balconies and afford space to spread out with sitting areas. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Free minibar items, coffee makers, and free newspapers are also standard.
Melia Caribe Beach Resort - All Inclusive features a private beach, a golf course, and a full-service spa. There's free parking and a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include 6 outdoor pools, a casino, and a free water park.
Dear Guest, Thank you very much for your high rating. We´re looking forward to receive you soon again. Sincerely,
Nice resort. Everything closes at 6. Unfriendly towards Black people.
Dear Guest, Thank you for preferring us as destination for your vacations. We are very sorry to hear of your disappointment with the service provided by some of our team members. Our company, Meliá Hotels International, advocates for an environment free of discrimination; where everyone, both employees and clients, have equal rights regardless of origin, age, gender or sexual orientation. Our policies in this respect are clear, so you can be sure that your comments have been passed on to the relevant departments, so that we reinforce this information with our staff. We sincerely hope that the circumstances above mentioned do not deprive us of the pleasure of welcoming you again in a future occasion. Sincerely,
We love Melia! Just there for the 4th time! Can be a bit annoying with everyone trying to sell you something but we look over that.
Dear Guest, Thank you very much for being part of our family. We're glad to know that you enjoyed your stay. Furthermore, we're sorry if you may felt uncomfortable in these sense, but we can assure you that we'll address your concerns with them, in order to prevent similar impressions. We hope to welcome you back soon. Kind regards,
Dear Guest, Thank you for evaluating your stay. We hope you had an enjoyable time and to welcome you back soon. Kind regards,
Our 2nd trip there people great helpful Jorge at lobby bar knew your drunk before you sat down can’t wait to go back
Dear Guest, Thank you very much for preferring us as your temporary home once again. We love to know that you enjoyed your stay and the amazing service you received from Jorge. Rest assured, that we'll share your comments with him. We're looking forward to welcome you back soon. Kind regards,
Grounds and restaurants were beautiful, but beware of the pretend "consierge" who isn't actually there to help you- he or she will just lie to you and set you up with an aggressive time share pitch. We were lied to and told we were being taken to a "special upgraded breakfast" but when we were dropped off we ended up stuck being pitched a $98,000 30-year time share for over three hours (despite them promising it would only take 45 minutes). We said no many times to 5 different people before we were finally allowed to leave. After we learned the "upgraded" breakfast was actually a sales pitch they said they'd provide us spa massage certificates, but when we actually got them they were for only 30 minutes! Not worth losing an entire morning of our short vacation.
Dear Guest, Thank you very much for your honest feedback. We hope that the circunstances above mentioned didn't deprive you to have an enjoyable time at our property. We are also sorry for the situation you went through with the Vacation Club. Attending to the presentation is optional to guests and those who choose to attend can leave the presentation at any moment. We will follow up your comments with the club team, to ensure our guests receive the best treatment at all times. Hopefully, we can surprise you next time you visit us. We remain at your disposal. Kind regards,
We love the stay at the hotel. The gardens were beautiful. The food and drinks were beyond my expectations.
Dear Guest, Thank you very much for your lovely comment. We're glad to know that we were able to exceed your expectations with our culinary options, drinks and our beautiful gardens. We hope to welcome you soon back. Kind regards,
The rooms were ok, missing wall plates etc. Everything else was perfect.
Dear Guest, Thank you very much for visiting our resort. We hope you enjoyed your stay. The feedback of our guests help us to improve our service, we'll share your comments with the corresponding departments and they will take the necessary measures. Hopefully we get the chance to host you again. Warm regards
Entertainment stuffs Some of my personal belongings were stolen at their property
Dear guest, We are sorry to know you did not have a pleasant stay with us. It would have been useful for us to know the details of your experience in order to improve our services.