Melia Caribe Beach Resort - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Melia Caribe Beach Resort - All Inclusive

4 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, sun loungers
Property video
Garden
Lobby sitting area
10 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly

Explore the area

View in a map
Playas de Bavaro, Punta Cana, La Altagracia, 23000
  • Place, Fun Republic
    ‪16 min walk‬
  • Place, Cocotal Golf and Country Club
    ‪19 min walk‬
  • Place, Bavaro Beach
    ‪13 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Deluxe Room

8.2 out of 10
Very good
(182 reviews)
  • Garden view
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room Tropical Palms

7.6 out of 10
Good
(151 reviews)
  • Garden view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Trundle Beds OR 2 Double Beds and 2 Twin Trundle Beds

The Level Junior Suite Tropikal Palms

8.4 out of 10
Very good
(24 reviews)
  • Garden view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

The Level Suite Garden View

8.6 out of 10
Excellent
(17 reviews)
  • Garden view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

The Level Master Suite Garden View

7.4 out of 10
Good
(14 reviews)
  • Garden view
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms

8.0 out of 10
Very good
(22 reviews)
  • Garden view
  • 904 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 Double Beds OR 1 King Bed

The Level, Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(23 reviews)
  • Garden view
  • 1335 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds and 2 Double Sofa Beds

Surprise my Stay

7.8 out of 10
Good
(22 reviews)
  • Garden view
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

The Level Junior Suite Garden View

8.0 out of 10
Very good
(12 reviews)
  • Garden view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Two Bedroom Suite Tropical Palms

  • Garden view
  • 904 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 2 Twin Trundle Beds OR 2 Double Beds and 2 Twin Trundle Beds

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About the neighborhood

Punta Cana

Located in Bávaro within a mile (2 km) of Fun Republic, Melia Caribe Beach Resort - All Inclusive is within 2 miles (3 km) of other popular sights such as Cocotal Golf and Country Club. This 768-room, 4-star property welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Fun Republic - 16 min walk - 0.9 miles
  • Cocotal Golf and Country Club - 19 min walk - 1.0 mile
  • Los Corales Beach - 10 min drive - 2.2 miles
  • Bavaro Beach - 13 min drive - 2.7 miles
  • Arena Gorda Beach - 21 min drive - 8.3 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 47 min drive

Restaurants

  • ‪Jellyfish Beach Restaurant - ‬3 min walk
  • ‪Beach Restaurant Bar - ‬2 min walk
  • ‪The Valley American Restaurant - ‬7 min drive
  • ‪Inari Asian Food - ‬7 min drive
  • ‪Bávaro Coffee - ‬7 min drive

About this property

Melia Caribe Beach Resort - All Inclusive

Melia Caribe Beach Resort - All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. There's free parking and a free beach shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Other amenities at this all-inclusive property include a casino, a free water park, and a children's pool.
Guests can expect free WiFi and 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include furnished balconies, sitting areas, and free minibar items. Change of towels is available on request.
A private beach, 4 outdoor tennis courts, and a complimentary water park with waterslides are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free beach shuttle
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 6 bars/lounges
  • A beach bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Merkado
  • Riviera
  • Rosso
  • Rumba
  • Tauro

Things to do

  • 27-hole adjacent golf course
  • 28 slot machines
  • 4 outdoor pools
  • 4 outdoor tennis courts
  • 6 gaming tables
  • Beach volleyball
  • Beach yoga
  • Bicycles
  • Bingo
  • Casino (2,745 square feet of space)
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Farming classes
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubhouse
  • Gym
  • Mini golf
  • Pilates classes
  • Playground
  • Splash pad
  • Tennis lessons
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference center (27,911 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 29 buildings
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1999
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Lifeguards
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for DOP 3660 per pet, per day
  • Dogs only
  • Pets may not be left unsupervised
  • Food and water bowls and an off-leash area are available

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: DOP 3660 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Meliá Caribe Beach Resort All Inclusive Punta Cana
Meliá Caribe Beach Resort All Inclusive
Meliá Caribe Beach All Inclusive Punta Cana
Meliá Caribe Beach Resort All Inclusive Punta Cana
Meliá Caribe Beach All Inclusive Punta Cana
Melia Caribe Beach Resort - All Inclusive Punta Cana
Melia Caribe Beach Resort - All Inclusive All-inclusive property
All-inclusive property Meliá Caribe Beach Resort - All Inclusive
Meliá Caribe Beach Resort - All Inclusive Punta Cana
Meliá Caribe Beach Resort All Inclusive
Meliá Caribe Beach All Inclusive
Melia Caribe All Inclusive

Frequently asked questions

Can I book all-inclusive options at Melia Caribe Beach Resort - All Inclusive?

Melia Caribe Beach Resort - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include mini golf, volleyball, and dance classes.

How much does it cost to stay at Melia Caribe Beach Resort - All Inclusive?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Melia Caribe Beach Resort - All Inclusive on May 25, 2026 start from $315, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Melia Caribe Beach Resort - All Inclusive?

Melia Caribe Beach Resort - All Inclusive provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What's there to do around Melia Caribe Beach Resort - All Inclusive?

This property is situated in Bávaro within a short 16-minute walk of Fun Republic. You'll also find Bavaro Beach and Cocotal Golf and Country Club within a short drive.

Is parking available on site at Melia Caribe Beach Resort - All Inclusive?

Yes, uncovered self parking is offered for free at the property. An electric car charging station is also available for guests.

Is a spa located at Melia Caribe Beach Resort - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, beach massages, couples treatments, and aromatherapy.

Does Melia Caribe Beach Resort - All Inclusive include a casino on the premises?

Yes, Melia Caribe Beach Resort - All Inclusive has a casino that's 2745 square feet and includes 6 gaming tables, 28 slot machines, and bingo.

Will I find an indoor pool at Melia Caribe Beach Resort - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 8:00 AM and 6:00 PM.

What will couples enjoy most about a stay at Melia Caribe Beach Resort - All Inclusive?

There are many amenities for couples at this property, including a private beach and a beach bar plus some guestrooms feature a fireplace.

Does Melia Caribe Beach Resort - All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Melia Caribe Beach Resort - All Inclusive have a restaurant with a breakfast menu?

Yes, Melia Caribe Beach Resort - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Will Melia Caribe Beach Resort - All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Melia Caribe Beach Resort - All Inclusive for a fee of DOP 3660 per pet, per day. The property also provides an off-leash area and food and water bowls.

Does Melia Caribe Beach Resort - All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How far is the airport from Melia Caribe Beach Resort - All Inclusive?

The closest major airport to Melia Caribe Beach Resort - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 12 mi away (47 minutes by car).

Are there rooms with balconies that I can book at Melia Caribe Beach Resort - All Inclusive?

Yes, every guestroom at Melia Caribe Beach Resort - All Inclusive comes with a furnished balcony and some offer garden views.

Does Melia Caribe Beach Resort - All Inclusive offer wedding services?

There are wedding services available at Melia Caribe Beach Resort - All Inclusive if that's in your vacation plans.

Melia Caribe Beach Resort - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1347 out of 2801 reviews
Rating 8 - Good. 551 out of 2801 reviews
Rating 6 - Okay. 387 out of 2801 reviews
Rating 4 - Poor. 232 out of 2801 reviews
Rating 2 - Terrible. 284 out of 2801 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were level and everything from making dinner reservations to our room and pool area was perfect. No complaints or bad review from our group.
Stayed 4 nights in May 2026

10/10 Excellent

besnik

Traveled with family and small children
Awesome place, great food, great people
Stayed 7 nights in Apr 2026

8/10 Good

Amanda Yarany

Liked: Cleanliness, staff & service, amenities
Thanks to Orbitz we got the VIP services with free wine and dessert at check in. Our rooms were upgraded to level master suite. Property was very clean. The rooms were big. Housekeeping kept it clean every day and provided snacks in the fridge for us. The beach is gorgeous however claim your seats early! Splash island was okay. We prefer the pool. Spa service was great. Food was a hit or miss. rumba and beach night was our favorite. Rosso was our least favorite due to service and food quality. Kids club was great they had our kids busy with activities while we had a massage
Pool side
Bldg 49 level master suite
Spa
Beach march 21/26
Stayed 5 nights in Mar 2026

2/10 Terrible

Adalgisa

Traveled with group
Disliked: Cleanliness
when we arrived, we requested another room because that original room was not clean. We have to wait for a while to get another room.
Stayed 2 nights in Mar 2026

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Yes very nice!!!
Stayed 3 nights in Feb 2026

8/10 Good

Michael

Upon arrival, we got our room upgraded to the level suit which was brilliant. Our room was continuously cleaned and the fridge was re stocked everyday with snacks. Our overall stay was a 8/10. Everything was perfect, the beach, the food, the resort its self with entertainment and its layout. However, the female staff are quite rude. They appear to have an attitude and seem to be angry all the time. This was mainly at the buffet near bavaro beach.
Stayed 12 nights in Jan 2026

8/10 Good

Yoxeba

the room was less that I'll expected
Stayed 4 nights in Feb 2026

10/10 Excellent

Octavio Lopez

Traveled with partner
Liked: Cleanliness
Staff was so friendly they all made us feel welcome
Stayed 6 nights in Feb 2026

10/10 Excellent

Susi E, Sun Prairie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We booked the Meliá Caribe Beach Punta Cana. I was a little skeptical after reading the reviews. However we were very surprised by our findings. I booked a deluxe VIP room, which came with our own Concierge Anny Liriano. What an amazing person. She booked all of our dinner reservations, arranged reservations and transport to an off property restaurant. She checked in with us everyday. She was amazing. We had a small room issue ( not enough towels) she had it resolved within 5 minutes. She was professional, friendly, and amazing. We could not have gotten anyone better. The resort is huge and very well maintained. The room was a bit dated but served our needs perfectly. The restaurants were all very good. We didn’t enjoy the Steakhouse as much and Italian was by far the best. Geraldo the manager at the Italian restaurant went above and beyond to make both of our dinners there special. The buffets were good also. The food needed to be a little warmer but there was plenty of variety. They had made to order stations at both breakfast and lunch. Carolina Rivas was exceptional. We always had water and coffee . She was fast, friendly and very attentive. All of the staff was very nice and helpful. There was alway a choice of where to eat. The snack bar by the Rumba bar was great for a snack. The drinks were all very good. Over all the food was good.
Stayed 14 nights in Feb 2026

8/10 Good

Starsky

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly
Stayed 2 nights in Feb 2026

4/10 Poor

Kevin

Traveled with family
Liked: Cleanliness
First will say this is a large and beautifully kept resort. The rooms were of a good size for our family, and clean but very dated and tired. Rooms also had lots of flies around the drains. Staff was hit and miss, as a general statement, they were not overly friendly or accommodating. Amenities were adequate for a hotel this size. Food left a lot to be desired and attention to/ knowledge of food allergies (gluten specifically) was severely lacking.
Stayed 7 nights in Feb 2026

6/10 Okay

Daad

Stayed 6 nights in Jan 2026

8/10 Good

Callie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Anny Liriano was out concierge and she was wonderful!! Rooms were very clean and food was good
Stayed 8 nights in Feb 2026

10/10 Excellent

Wassim Najib

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service and clean rooms

10/10 Excellent

Anna Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was delicious and such a great variety, staff were super friendly and overall a great resort. Would 100% return!
Stayed 6 nights in Feb 2026

8/10 Good

Scott

Traveled with partner
Liked: Amenities
The rooms are tired. They need updating for sure. Beds are super comfy!! Room Service was off and on. The staff at the restaurants and bars were excellent. Grounds are spotless and beaches lovely. Food was ok - not great. Overall, we’ve stayed there before, and this time wouldn’t encourage me to book again.
Stayed 8 nights in Feb 2026

4/10 Poor

Hilary

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was good & staff but it’s the hotel over all way too boring
Stayed 1 night in Jan 2026

6/10 Okay

Stefanie

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would give them 5 stars but if your drunk and forget to show for your massage they will still charge you regardless.. so don’t over sleep or get too drunk at an ALL INCLUSIVE. lol hard to not do
Stayed 3 nights in Jan 2026

6/10 Okay

Deborah

Liked: Cleanliness
Room was ok. No face cloths and rarely get hand towels. The push to buy time share. Two phone calls and a bunch of texts. They try sneaky ways to get you to lobby. This was annoying
Stayed 7 nights in Jan 2026

8/10 Good

Peter

Traveled with family and small children
Liked: Amenities, property conditions & facilities
I spent a week at Melia Caribe Beach with my wife and 3-year-old daughter and overall it was a great experience. The splash park is wonderful for toddlers up, the beach and main pool are great and I highly recommend the Eco Park excursion for families with young kids. That's not to say the hotel is without fault. Our family room was a good size but very tired. The cupboard door to the mini bar was broken, so it hung open on one hinge. The woodwork in the bathroom was loose, there was only one hook for towels, there was no toilet roll holder and the room lacked basic items like dressing gowns/bathrobes, slippers, an umbrella or a tote bag. Room cleaning was a bit hit and miss too; the beds were poorly made and I don't think we got clean sheets once during our stay. On the plus side, the main king bed was very comfortable and the shower was great. We were also in a perfect location near the kids' club and splash park and not far from the beach. The food was also a bit hit and miss. Our best meal by far was at the Mexican restaurant but the Italian was pretty awful and the Dominican uninspiring. Some parts of the buffets were wonderful, others really not! Also watch out for people claiming to be concierge staff wanting to show you the hotel and give you your $100 voucher. This turned out to be a hustle to get us to sit through a 45-min Melia sales pitch in a different hotel. And we never did get the $100 voucher promised by Expedia, despite asking several times.
Stayed 7 nights in Jan 2026

4/10 Poor

Cynthia

Traveled with family and small children
Liked: Cleanliness, amenities
The staff was really great, and that's kinda where the great ends. The rooms are dated, pillows lumpy and old which wouldn't be the end of the world, but they were often understaffed at important places like check-in/check-out, concierge service, and poolside/beach service. The larger rooms with kitchens felt incomplete... They had a fridge, kettle, and sink, but no microwave - even though there was an empty space for one - and they didn't have anything like utensils... so basically it's a lot of extra counter and cupboard space for nothing. The food was fine, and sometimes even quite good but often the breakfast buffet would be not-warm, to put it kindly, even at more exclusive restaurants like The Riviera. The Spa was great as was the waterpark for the kids, and the staff like I said earlier, but otherwise there were quite a few annoying bits and I don't think I would recommend it. Oh, and you were constantly being asked to review the resort or their work or the restaurants... I didn't want to review because I wasn't having a great experience, but I am finally relenting.
Stayed 7 nights in Jan 2026

10/10 Excellent

Corinne

Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay! The staff was amazing but the staff person by the name of Any made our vacation a breeze from check in until we departed. She went above and beyond to make sure we were taking care of! I truly appreciated all who played a part! Oh and we had the best massages at their spa those ladies know what they're doing!
Stayed 3 nights in Jan 2026

10/10 Excellent

Stephani

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great, lots of space and always clean and serviced every day. Staff was a mix, from very atentive and polite people to a few that didn't seem to like working there. Food is okay in the buffets, but the restaurants were very good, specially Tauro and Rosso, very recommended.
Stayed 6 nights in Jan 2026

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice. The service across the board was great. Anny Luciano checked us in and reviewed everything they had to offer. She kept in contact with us every day. She was great. The Level suite was very spacious and beyond what we expected. The Level experience was great. The Riviera for Level customers was great for our dining. We also loved the pool. Hector and Cecilia served us at the La Hacienda and they also deserve a shout out for their service. As does Reimond at Tauro steak house. The property and rooms were always clean. We would recommend it for sure.
Pool for Level guests
Patio off suite
Riviera for Level guest
Hallway in suite
Stayed 5 nights in Jan 2026

2/10 Terrible

wael

Stayed 6 nights in Jan 2026

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