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Recent guest reviews

I visited Riu Palace Bavaro for my birthday and had a wonderful time. The staff was kind and attentive, and I enjoyed the different theme parties they had during my stay. I would definitely stay again.

They have roaches

Everything was amazing

To start, this resort is scheduled for renovation in spring of 2024, and it’s for a reason. We decided to get a villa by the adult only pool. Our 3rd floor room was hot and never got below 75 degrees. I called the front desk the first 2 days and not sure they did anything. Next the paint on the walls was chipping off, the tub in the room was kind of disgusting and all the fixtures looked dirty and oxidatized. Things in the room worn like the area the fridge is and the mirror had a discolored look. Luckily the room was just for sleeping but it was hard to fall asleep in a warm room and hard bed. The resort itself was well kept, saw landscaping working the grounds 2 of the 5 days we were there. The pools were crystal clear and the bar and wait staff were very friendly. Overall we had a very good time with 3 other couples and there rooms were much nicer and Air conditioning worked well. Also the villas are super close to the beach. Only down fall to this whole stay was the lack of night life. Figured with the adult only pool would be nightly adult events or something on the beach but just the 2 pool party’s at RIU party pool with the other resorts.

Overall nice staff, very attentive, especially the supervisors in dining area and theatre. Food & drinks services are very quick. Gardens well kept. The only issue is the beach, which lacks palapas, so if you don’t find a shady area under the palm trees, it’s not comfortable. There is a lot of erosion in the beach, obviously caused by Mother Nature, but I am sure they could do something to improve the area for people who prefer the sea to the swimming pool. Overall, I recommend this hotel.

Excellent service!

This Riu needs better food, better service. Staff is overwhelmed

Rooms made me sad. Phone didn’t work, and room was a far from the lobby. Everything smelled wet. Food was horrible. The one restaurant we ate in before I got sick didn’t have any air condition, so we sat in stale humid air. The service was pretty mediocre, though I think they were doing the best they could with what they had. The beach was littered with seaweed so it wasn’t fun to really be at. Towels never came when needed. The lone bright spot was the pool, had fun there w the kids. This is a no frills bargain resort, that focuses on quantity not quality.

Food at the dining restaurants was horrible. Not enough variety. The buffet was good. We were there for 4nites. Ended up eating at the buffet all the time. They refused t serve bottled water at the buffet. Had to ask for sparkiling water all the time. During my stay the temperature was 85-90. The hotel air conditioning was not able to handle the load. Didnt feel A/C until around 4:00 am. Afternoon were horrible while taking nap. Beach was beautiful. I wouldnt be staying here again

The customer service was very good. Everyone was very nice and helpful.

Buen lugar

Horrible experience. Booked this hotel months in advance to celebrate our 18yr. wedding anniversary. Pre check in a couple of days online prior to leaving for this trip. When we got to the hotel to check in the person at the front desk said they don’t have any rooms available for us at this property and they would put us in a different property. I told them NO. That it was unacceptable because we have friends and family staying here and we were all here to celebrate our 18yr anniversary. They told me to have a seat that they will work on it. After waiting 20mins, they called me back to the counter said they found me a room, they gave us the keys and headed to our room. When we got to the room and other people’s stuff was still in the room. We immediately went out. I told my wife and son to just wait by the elevator with our luggage while I went down to the front desk. I told the same person that I talked to that the room was still occupied. I don’t think he believed me and sent someone to the room to check. That person came back and confirmed that someone was still staying in that room. They told me to sit back down and sent bell boy to go get my family and luggage’s. After another 20-30 mins of waiting they offered me a room with just 1 bed, I said no. Finally after all this they miraculously found a room. The whole time we were there not once did they clean our room. We had to ask for fresh towels, toiletries and bottled water. We had to make up our own beds. Never again!

Playa de Arena Gorda Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Bávaro, Riu Palace Bavaro - All Inclusive is within a 5-minute walk of sights such as Arena Gorda Beach and Splash Water Park. This 610-room, 4-star property has 4 outdoor pools along with a full-service spa and a free water park.


Dining

Free buffet breakfast is served each morning from 7 AM to 11 AM. Enjoy dining at Monte Cristo, one of 6 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Balconies or patios, minibars, and coffee makers are also standard. Housekeeping is available on request.


Property features

Riu Palace Bavaro - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this beach property include a nightclub, a children's pool, and a gym.

Room options

Villa Junior Suite, Pool View (C)

2 Double Beds | 1 King Bed | Sleeps 2

Villa Junior Suite Superior, Jetted Tub (C)

1 King Bed | Sleeps 2

Suite, Jetted Tub (C)

1 King Bed | Sleeps 2

Junior Suite, Garden View (B2C CAN)

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Riu Palace Bavaro - All Inclusive

Everyone (35) Couples (6) Family (29)
5
Friends

I visited Riu Palace Bavaro for my birthday and had a wonderful time. The staff was kind and attentive, and I enjoyed the different theme parties they had during my stay. I would definitely stay again.

By on Jan 22, 2024

Review comment responded on Jan 24, 2024

Dear Brittany,Thank you very much for leaving your valuable feedback.Your positive review is very welcome, since our staff do their best to make our guests’ stay as pleasant as possible.We look forward to your next visit.Kindest Regards!Hotel Riu Palace BávaroOnline Reputation Manager

5
Everyone

By on Jan 19, 2024

3
Everyone

By on Jan 12, 2024

1
Partner Couples

They have roaches

By on Jan 9, 2024

Review comment responded on Jan 11, 2024

Dear andrea g,Thank you for your valuable feedback.We are sorry to read that we fell short of your expectations in some aspects. We forwarded your concern to the responsible department for an adequate follow up. We hope you will consider giving us another chance to provide you with the excellent hospitality and comfortable accommodations which we are known for.Kind regards, Hotel Riu Palace BávaroOnline Reputation Manager

5
Everyone

Everything was amazing

By on Dec 1, 2023

Review comment responded on Dec 5, 2023

Dear Mokhtar,Thank you so much for taking the time to write a review. We are very happy to hear that we were able to provide you with a comfortable experience.It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to our area.Best Regards, Hotel Riu Palace BávaroOnline Reputation Manager

4
Everyone

By on Nov 28, 2023

4
Friends

To start, this resort is scheduled for renovation in spring of 2024, and it’s for a reason. We decided to get a villa by the adult only pool. Our 3rd floor room was hot and never got below 75 degrees. I called the front desk the first 2 days and not sure they did anything. Next the paint on the walls was chipping off, the tub in the room was kind of disgusting and all the fixtures looked dirty and oxidatized. Things in the room worn like the area the fridge is and the mirror had a discolored look. Luckily the room was just for sleeping but it was hard to fall asleep in a warm room and hard bed. The resort itself was well kept, saw landscaping working the grounds 2 of the 5 days we were there. The pools were crystal clear and the bar and wait staff were very friendly. Overall we had a very good time with 3 other couples and there rooms were much nicer and Air conditioning worked well. Also the villas are super close to the beach. Only down fall to this whole stay was the lack of night life. Figured with the adult only pool would be nightly adult events or something on the beach but just the 2 pool party’s at RIU party pool with the other resorts.

By on Oct 23, 2023

Review comment responded on Oct 26, 2023

Dear Randal Evan,Thank you very much for sharing your opinion and for choosing us for your holiday.Please accept our apologies for any discomfort.We have passed your concerns to the management department for an appropriate follow up and we sincerely hope that you will give us another chance to welcome you again and share a more pleasant experience.Best Regards,Hotel Riu Palace BávaroOnline Reputation Manager

4
Friends

Overall nice staff, very attentive, especially the supervisors in dining area and theatre. Food & drinks services are very quick. Gardens well kept. The only issue is the beach, which lacks palapas, so if you don’t find a shady area under the palm trees, it’s not comfortable. There is a lot of erosion in the beach, obviously caused by Mother Nature, but I am sure they could do something to improve the area for people who prefer the sea to the swimming pool. Overall, I recommend this hotel.

By on Sep 5, 2023

5
Friends

Excellent service!

By on Sep 1, 2023

3
Family

This Riu needs better food, better service. Staff is overwhelmed

By on Aug 31, 2023

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