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Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Iberostar Golf Course

Choose dates to view prices

Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

3 outdoor pools
3 outdoor pools
Lobby sitting area
Minibar, in-room safe, laptop workspace, blackout drapes
Reception hall

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪5 min walk‬
  • Place, Splash Water Park
    ‪7 min walk‬
  • Place, Punta Blanca Golf Course
    ‪13 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

8.2 out of 10
Very good
(311 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, U)

8.6 out of 10
Excellent
(124 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (U)

8.8 out of 10
Excellent
(5 reviews)
  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 731 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

9.0 out of 10
Wonderful
(7 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, L)

9.4 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

9.6 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (Superior, E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Courtyard View (Superior, E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (L)

  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (U)

8.8 out of 10
Excellent
(9 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (C)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (Tropical View | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Sea View

  • 376 sq ft
  • Sleeps 2

View all photos for Suite

Living area | Flat-screen TV

Suite

  • 721 sq ft
  • Sleeps 2

View all photos for Room Superior

Minibar, in-room safe, laptop workspace, blackout drapes

Room Superior

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • 376 sq ft
  • Sleeps 4

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About the neighborhood

Punta Cana

Located in Bávaro, Hotel Riu Palace Punta Cana - All Inclusive is within a 10-minute stroll of sights such as Arena Gorda Beach and Splash Water Park. This 676-room, 4-star property has 3 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Arena Gorda Beach - 5 min walk - 0.3 miles
  • Splash Water Park - 7 min walk - 0.4 miles
  • Punta Blanca Golf Course - 13 min walk - 0.7 miles
  • Iberostar Golf Course - 4 min drive - 1.4 miles
  • Bavaro Beach - 19 min drive - 8.9 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 31 min drive

Restaurants

  • ‪Bahia Principe Lobby Bar - ‬6 min drive
  • ‪Caney Buffet - ‬17 min walk
  • ‪Yurta - ‬8 min drive
  • ‪Restaurante Colonial - ‬10 min walk
  • ‪Batú Sports Bar - ‬19 min walk

About this property

Hotel Riu Palace Punta Cana - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Iberostar Golf Course
Hotel Riu Palace Punta Cana - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Patios, sitting areas, and minibars are also standard. Housekeeping is available on request.
4 indoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 indoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Sauna
  • Scuba diving
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Punta Cana RIU
All Inclusive RIU Punta Cana
Palace RIU Punta Cana
Punta Cana Palace
Punta Cana Palace RIU
Punta Cana RIU
RIU All Inclusive Punta Cana
RIU Palace Punta Cana
RIU Palace Punta Cana All Inclusive
RIU Punta Cana Palace
RIU Palace Punta Cana All Inclusive All-inclusive property
RIU Punta Cana Inclusive incl
RIU Palace Punta Cana All Inclusive
Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive options at Hotel Riu Palace Punta Cana - All Inclusive?

Hotel Riu Palace Punta Cana - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Hotel Riu Palace Punta Cana - All Inclusive?

Hotel Riu Palace Punta Cana - All Inclusive provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What is there to do near Hotel Riu Palace Punta Cana - All Inclusive?

This property is situated in Bávaro within a 10-minute walk of Arena Gorda Beach and Splash Water Park. You'll also find Iberostar Golf Course and Cana Bay Golf Club within a short drive.

Is there parking available at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Hotel Riu Palace Punta Cana - All Inclusive?

Renova Spa is the property's spa and services include body wraps, hydrotherapy, mani/pedis, and massages.

Does Hotel Riu Palace Punta Cana - All Inclusive include a casino at the property?

No, Hotel Riu Palace Punta Cana - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Punta Cana - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Hotel Riu Palace Punta Cana - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and 6 restaurants.

Are there hot tubs at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Palace Punta Cana - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Punta Cana - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Punta Cana - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hotel Riu Palace Punta Cana - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Punta Cana - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Hotel Riu Palace Punta Cana - All Inclusive?

The closest major airport to Hotel Riu Palace Punta Cana - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 16.4 mi away (31 minutes by car).

Can I book a room with a balcony at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Punta Cana - All Inclusive comes with a patio with some featuring sea views.

Does Hotel Riu Palace Punta Cana - All Inclusive host weddings?

There are wedding services available at Hotel Riu Palace Punta Cana - All Inclusive if that's in your vacation plans.

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1241 out of 2351 reviews
Rating 8 - Good. 548 out of 2351 reviews
Rating 6 - Okay. 307 out of 2351 reviews
Rating 4 - Poor. 113 out of 2351 reviews
Rating 2 - Terrible. 142 out of 2351 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jasmine

Stayed 5 nights in Nov 2025

2/10 Terrible

david

Liked: Cleanliness
Disliked: Property conditions & facilities
Terrible stay overall i traveled there October 12 thru the 16th of October took my wife for our anniversary 2nd day there whole hotel had a black out started at 4:30pm on monday no TV phones wouldnt work toilet wouldnt flush properly management didnt even come to the rooms to see nor accommodate u nor inform u what was going on nothing stayed in the dark all nite next day still no one didnt come to let me no anything i had to go take a walk to the front desk dwn the stairs cause offcourse elevators was out just to see how and what they was going to do about the situation so they gave me another room on the other side of the hotel were the lights was on but the room they move me to wasnt equivalent to the room i had paid for still TV and toilet wasnt working only had one restaurant open same one smh just terrible management was terrible need to be improved very bad wit that being said bad exspirians for the first time there never again stay away from there food garbage thrumbs dwn i really need my money back or a credit for another stay at another RIU but not in the Dominican Republic
Stayed 4 nights in Oct 2025

10/10 Excellent

Angel

Liked: Cleanliness
Stayed 7 nights in Oct 2025

10/10 Excellent

Nildia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing and food was really good. The rooms are a bit outdated but everything else was really good.
Stayed 2 nights in Sep 2025

2/10 Terrible

Pratish

Disliked: Cleanliness, staff & service, amenities
Need some English speaking people need vegetarian food dishes they use same utensils which they use for meat very poor quality very dissatisfied
Stayed 4 nights in Sep 2025

2/10 Terrible

Lesdy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Amanda

Liked: Cleanliness
Todo muy lindo y acogedor
Stayed 4 nights in Sep 2025

6/10 Okay

Javier

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Weird smell in all the hotel.
Stayed 2 nights in Sep 2025

4/10 Poor

Kamisha

Disliked: Cleanliness
Where do I begin, food was HORRIBLE! HORRIBLE, HORRIBLE! Room was dated, and not cleaned properly. Fridge was broke with hair in it, and when they came to replace it, they brought an even dirtier fridge! No premium or English channels. No trash bags in the trash cans and when I asked for some, housekeeping said they didn’t have them. Dirty sheets and towels (thank God I brought my own towels) Room service has NO selection of food! literally a choice of 2 sandwiches, 2 salads or nachos……THAT’S IT! LITERALLY! For this to be a “Palace” resort I was extremely disappointed and frustrated. The ONLY good thing about this resort is the themed parties, and swim up bar staff. But it’s very frustrating to NOT be able to eat after a day of partying and drinking. I made the best of my time there because it was my birthday, but I can honestly say I will NEVER go back to this resort, and I would NEVER suggest it to anyone.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elier Ramos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good chioces of food in the main buffet and a variety of restaurants onsite near each other. Staff excellent
Stayed 3 nights in Sep 2025

10/10 Excellent

Javon

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Gregory

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
What I didn’t like about the hotel: When I first checked in, the staff didn’t explain where anything was, which made it hard to find amenities and get oriented. The pools were a long walk from the rooms, which was inconvenient. There were no lights in the pool area after 6 PM, making it feel unsafe or unusable at night. Pools closed too early, so there wasn’t much time to enjoy them in the evening. There was no good selection of 24-hour food options, and room service either didn’t answer or never delivered. The shower had a terrible smell, like garbage, which made it unpleasant to use. The bed was uncomfortable—two twin beds pushed together, so sleeping in the middle was awkward. What I did like: Every staff member I interacted with was pleasant and nice, which made the experience a bit better despite the issues.
Stayed 3 nights in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The food was great. The resort was overall excellent.
Stayed 4 nights in Sep 2025

6/10 Okay

olga

Stayed 2 nights in Sep 2025

4/10 Poor

MOHENDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities
Traveling with family we all have a great time. Great food , staffs . Recommend 100%.
Stayed 3 nights in Sep 2025

8/10 Good

Vaughan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time, overall it was a nice resort. The accommodations were satisfactory, not spectacular. Staff was amazing! Food was mediocre. Drinks were good and entertainment was great! The distance from the lobby to the beach and pools were a decent walk. The restaurants advertised open until 9:30pm I believe but most nights we witnessed them turning people away and saying closed around 8:30pm which left only the buffet option.
Stayed 6 nights in Sep 2025

10/10 Excellent

Gilberto David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 10 nights in Sep 2025

8/10 Good

Adeline S

Liked: Cleanliness, staff & service, property conditions & facilities
The place was very nice, the cleaning staff worked tirelessly to keep the place incredibly clean; the staff were friendly, attentive and helpful; I definitely will recommend and come back. The guys on the grills
Stayed 8 nights in Sep 2025

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, amenities
Excelente plece to enjoy a lot
Stayed 3 nights in Sep 2025

8/10 Good

Abel

Liked: Cleanliness
Stayed 3 nights in Sep 2025

4/10 Poor

Sabina

Stayed 4 nights in Sep 2025

2/10 Terrible

Matthew

Disliked: Cleanliness, amenities, property conditions & facilities
Review 2025 , MOLD OR BED BUG DROPPINGS roaches, I had blaxk spots.all.over my bed, i woke up with bites all over my back. Found a roach.in the room. Another guest found three roaches, given a towel with gum and hair on it. Found wasnt good would never go again
Black spot all.over mattress, why
Killed a roach
Stayed 3 nights in Sep 2025

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