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Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Iberostar Golf Course

Choose dates to view prices

Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

3 outdoor pools
Poolside bar
3 outdoor pools
Lobby sitting area
Reception hall

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪5 min walk‬
  • Place, Splash Water Park
    ‪7 min walk‬
  • Place, Punta Blanca Golf Course
    ‪13 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪26 min drive‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

8.2 out of 10
Very good
(313 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, U)

8.6 out of 10
Excellent
(125 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (U)

8.8 out of 10
Excellent
(5 reviews)
  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 731 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

9.0 out of 10
Wonderful
(7 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, L)

9.4 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

9.6 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (Superior, E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Courtyard View (Superior, E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (L)

  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (E)

  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (U)

8.2 out of 10
Very good
(10 reviews)
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (C)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (Tropical View | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

7.6 out of 10
Good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (E)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Sea View

  • 376 sq ft
  • Sleeps 2

View all photos for Suite

Living area | Flat-screen TV

Suite

  • 721 sq ft
  • Sleeps 2

View all photos for Room Superior

Minibar, in-room safe, laptop workspace, blackout drapes

Room Superior

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • 376 sq ft
  • Sleeps 4

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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Bávaro
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.2 out of 10, Very Good, 2,329 reviews
$543 nightly
The price is $543
Feb 2 - Feb 3
Total with taxes and fees
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

About the neighborhood

Punta Cana

Located in Bávaro, Hotel Riu Palace Punta Cana - All Inclusive is within a 10-minute stroll of sights such as Arena Gorda Beach and Splash Water Park. This 676-room, 4-star property has 3 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Arena Gorda Beach - 5 min walk - 0.3 miles
  • Splash Water Park - 7 min walk - 0.4 miles
  • Punta Blanca Golf Course - 13 min walk - 0.7 miles
  • Iberostar Golf Course - 4 min drive - 1.4 miles
  • Bavaro Beach - 19 min drive - 8.9 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 31 min drive

Restaurants

  • ‪Bahia Principe Lobby Bar - ‬6 min drive
  • ‪Caney Buffet - ‬17 min walk
  • ‪Yurta - ‬8 min drive
  • ‪Restaurante Colonial - ‬10 min walk
  • ‪Batú Sports Bar - ‬19 min walk

About this property

Hotel Riu Palace Punta Cana - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Iberostar Golf Course
Hotel Riu Palace Punta Cana - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Patios, sitting areas, and minibars are also standard. Housekeeping is available on request.
4 indoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 indoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Sauna
  • Scuba diving
  • Shopping
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Punta Cana RIU
All Inclusive RIU Punta Cana
Palace RIU Punta Cana
Punta Cana Palace
Punta Cana Palace RIU
Punta Cana RIU
RIU All Inclusive Punta Cana
RIU Palace Punta Cana
RIU Palace Punta Cana All Inclusive
RIU Punta Cana Palace
RIU Palace Punta Cana All Inclusive All-inclusive property
RIU Punta Cana Inclusive incl
RIU Palace Punta Cana All Inclusive
Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive options at Hotel Riu Palace Punta Cana - All Inclusive?

Hotel Riu Palace Punta Cana - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Hotel Riu Palace Punta Cana - All Inclusive?

Hotel Riu Palace Punta Cana - All Inclusive provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What is there to do near Hotel Riu Palace Punta Cana - All Inclusive?

This property is situated in Bávaro within a 10-minute walk of Arena Gorda Beach and Splash Water Park. You'll also find Iberostar Golf Course and Cana Bay Golf Club within a short drive.

Will I be able to park at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Hotel Riu Palace Punta Cana - All Inclusive?

Renova Spa is the property's spa and services include body wraps, hydrotherapy, massages, and mani/pedis.

Does Hotel Riu Palace Punta Cana - All Inclusive include a casino at the property?

No, Hotel Riu Palace Punta Cana - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Punta Cana - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What amenities will couples enjoy at Hotel Riu Palace Punta Cana - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and 6 restaurants.

Are there hot tubs at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Palace Punta Cana - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Punta Cana - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Punta Cana - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hotel Riu Palace Punta Cana - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Punta Cana - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Hotel Riu Palace Punta Cana - All Inclusive?

The closest major airport to Hotel Riu Palace Punta Cana - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 16.4 mi away (31 minutes by car).

Are there rooms with balconies at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Punta Cana - All Inclusive comes with a patio with some featuring sea views.

Does Hotel Riu Palace Punta Cana - All Inclusive host weddings?

There are wedding services available at Hotel Riu Palace Punta Cana - All Inclusive if that's in your vacation plans.

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1243 out of 2354 reviews
Rating 8 - Good. 546 out of 2354 reviews
Rating 6 - Okay. 310 out of 2354 reviews
Rating 4 - Poor. 113 out of 2354 reviews
Rating 2 - Terrible. 142 out of 2354 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Jasmine

Stayed 5 nights in Nov 2025

2/10 Terrible

david

Liked: Cleanliness
Disliked: Property conditions & facilities
Terrible stay overall i traveled there October 12 thru the 16th of October took my wife for our anniversary 2nd day there whole hotel had a black out started at 4:30pm on monday no TV phones wouldnt work toilet wouldnt flush properly management didnt even come to the rooms to see nor accommodate u nor inform u what was going on nothing stayed in the dark all nite next day still no one didnt come to let me no anything i had to go take a walk to the front desk dwn the stairs cause offcourse elevators was out just to see how and what they was going to do about the situation so they gave me another room on the other side of the hotel were the lights was on but the room they move me to wasnt equivalent to the room i had paid for still TV and toilet wasnt working only had one restaurant open same one smh just terrible management was terrible need to be improved very bad wit that being said bad exspirians for the first time there never again stay away from there food garbage thrumbs dwn i really need my money back or a credit for another stay at another RIU but not in the Dominican Republic
Stayed 4 nights in Oct 2025

10/10 Excellent

Angel

Liked: Cleanliness
Stayed 7 nights in Oct 2025

2/10 Terrible

Rafaela, Des Plaines

Stayed 3 nights in Oct 2025

2/10 Terrible

Sara

Stayed 3 nights in Oct 2025

10/10 Excellent

Zekeyah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. I had a nice view from my room. Options for dining were good too.
Stayed 3 nights in Oct 2025

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

Ivan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort food and staff were great! However, the power and water went out during our stay, leaving us without showers or AC
Stayed 4 nights in Oct 2025

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Pedro

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All was perfect
Stayed 2 nights in Sep 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great.
Stayed 4 nights in Sep 2025

6/10 Okay

Angel

Traveled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
breakfast was not the best but ok, some staffers were friendly, but some of them especially in the foodcourt area, could care less if we were there or not. Hospitality very dissapointing. Outdoor pool water was dirty and alcohol drinks were the worst I ever experience, non brand and cheap, and the taste was proof of it. Beach was good, with good waves and free of seaweeds.
Stayed 5 nights in Oct 2025

10/10 Excellent

Ernesto Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

2/10 Terrible

Milena

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at Riu Punta Cana from 10/3–10/6/25 for a bachelorette trip, and it was one of the most disappointing resort experiences I’ve ever had. The room was dirty from the moment we walked in. The toilet had visible urine stains inside and on the outer rim, and the rest of the bathroom looked barely cleaned. Housekeeping was rushed — I watched one cleaner “clean” two bedrooms in 10 minutes. The bar area in the room was filthy with coffee stains and ants, and we never used it. Our bedsheets were stained, the pillows smelled bad, and on the first night there was sand all over the bed even though we hadn’t gone to the beach yet. About 95% of the outlets in the room didn’t work — at one point only two were functioning and five of us had to share them. The Wi-Fi constantly went in and out, making it hard to stay in touch with family. The room listing said it sleeps 8, which is impossible. There were five of us and one person had to sleep on the couch. The rooms also were not connected the way the front desk said they would be. We reported multiple issues to the front desk, but the staff dragged their feet and acted like we were inconveniencing them. The buffet was good, but the restaurants were terrible. At the Italian restaurant, the ravioli was so undercooked we had to spit it out. The sports bar had dried-out chili that looked like it had been sitting for hours. On top of everything, there was an awful sewer-like smell outside half the time. The only positives were the buffet
Stayed 3 nights in Oct 2025

10/10 Excellent

John

Stayed 6 nights in Oct 2025

6/10 Okay

Zhe

Cleanliness was a major concern. The room wasn’t properly cleaned, there was hair on the food, a lipstick stain on a glass, and a tiny roach spotted in the self-serve juice at the buffet. Sadly, this experience ensures I won’t be returning
Stayed 5 nights in Aug 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Oct 2025

2/10 Terrible

Ana Daniela

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst resort I’ve ever stayed at. My room had no AC, and even after reporting it to the front desk, nothing was done to fix it. The food was terrible, and the service was just as bad. The staff were unfriendly and completely unhelpful. Overall, it was a very disappointing and unpleasant experience—I would not recommend this resort to anyone.
Stayed 3 nights in Oct 2025

8/10 Good

Albert Salvador

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2025

2/10 Terrible

shantel Marie

Traveled with partner
Disliked: Staff & service, amenities
The food was horrible made me and my partner sick for days, house would give us the same towels just refolded, fridge wasn’t restocked, the liquor was horrible, and not to mention we had to carry our own suitcases to the room. I never complain about hotels but this has to be the worst hotel ever, only good part is the parties but overall would never visit again
Stayed 4 nights in Oct 2025

10/10 Excellent

Maria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Sep 2025

2/10 Terrible

Daedric

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we arrived at the resote the staff member Max attention was with everyone around him beside taking care of us, our room was 2046 where there was mold found so they changed our room to where there was roaches and other bugs, this Resote is not clean, we did have towels in our room and when asked for towels we was told that it will be a fee of $4 for each towel, our stay here was the worse, and now we have to go to the emergency room due to the mold.
Stayed 4 nights in Sep 2025

8/10 Good

Osiel

Stayed 7 nights in Jun 2025

10/10 Excellent

Nildia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing and food was really good. The rooms are a bit outdated but everything else was really good.
Stayed 2 nights in Sep 2025

2/10 Terrible

Pratish

Disliked: Cleanliness, staff & service, amenities
Need some English speaking people need vegetarian food dishes they use same utensils which they use for meat very poor quality very dissatisfied
Stayed 4 nights in Sep 2025

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