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Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

3 outdoor pools
Reception hall
Poolside bar
Minibar, in-room safe, laptop workspace, blackout drapes
Fountain

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪7 min walk‬
  • Place, Splash Water Park
    ‪7 min walk‬
  • Place, Punta Blanca Golf Course
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪29 min drive‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

8.2 out of 10
Very good
(322 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, U)

8.6 out of 10
Excellent
(135 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (U)

8.8 out of 10
Excellent
(5 reviews)
  • 732 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

9.0 out of 10
Wonderful
(7 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, L)

9.4 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

9.6 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Courtyard View (Superior, E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Courtyard View (Superior, E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (L)

  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (E)

  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (U)

8.0 out of 10
Very good
(12 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (Tropical View | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (C)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds
  • Free WiFi

View all photos for Junior Suite (Tropical View | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds
  • Free WiFi

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Sea View

  • Sea view
  • 376 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite

Living area | Flat-screen TV

Suite

  • 721 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Room Superior

Minibar, in-room safe, laptop workspace, blackout drapes

Room Superior

  • 376 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • 376 sq ft
  • Sleeps 4
  • Free WiFi

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About the neighborhood

Punta Cana

Located in Bávaro, Hotel Riu Palace Punta Cana - All Inclusive is within a 10-minute stroll of sights such as Arena Gorda Beach and Splash Water Park. This 676-room, 4-star property has 3 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Arena Gorda Beach - 7 min walk - 0.4 miles
  • Splash Water Park - 7 min walk - 0.4 miles
  • Punta Blanca Golf Course - 5 min drive - 1.2 miles
  • Los Corales Beach - 19 min drive - 7.2 miles
  • Bavaro Beach - 27 min drive - 9.4 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 31 min drive

Restaurants

  • ‪Nomad - ‬6 min drive
  • ‪Bar Piscina Hibiscus - ‬20 min walk
  • ‪Restaurante Colonial - ‬10 min walk
  • ‪Caney Buffet - ‬17 min walk
  • ‪Mashua Nikkei Restaurant - ‬8 min drive

About this property

Hotel Riu Palace Punta Cana - All Inclusive

Hotel Riu Palace Punta Cana - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Patios, sitting areas, and minibars are also standard. Housekeeping is available on request.
4 indoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 indoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Punta Cana RIU

All Inclusive RIU Punta Cana

Palace RIU Punta Cana

Punta Cana Palace

Punta Cana Palace RIU

Punta Cana RIU

RIU All Inclusive Punta Cana

RIU Palace Punta Cana

RIU Palace Punta Cana All Inclusive

RIU Punta Cana Palace

RIU Palace Punta Cana All Inclusive All-inclusive property

RIU Punta Cana Inclusive incl

RIU Palace Punta Cana All Inclusive

Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive options at Hotel Riu Palace Punta Cana - All Inclusive?

Hotel Riu Palace Punta Cana - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Hotel Riu Palace Punta Cana - All Inclusive?

Hotel Riu Palace Punta Cana - All Inclusive provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What is there to do near Hotel Riu Palace Punta Cana - All Inclusive?

This property is situated in Bávaro within a 10-minute walk of Arena Gorda Beach and Splash Water Park. You'll also find Cana Bay Golf Club and Cocotal Golf and Country Club within a short drive.

Is parking available on site at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa at Hotel Riu Palace Punta Cana - All Inclusive?

Renova Spa is the property's spa and services include body wraps, hydrotherapy, massages, and mani/pedis.

Does Hotel Riu Palace Punta Cana - All Inclusive include a casino at the property?

No, Hotel Riu Palace Punta Cana - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Punta Cana - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Hotel Riu Palace Punta Cana - All Inclusive?

This beachfront property offers many amenities for couples such as 6 restaurants and 3 outdoor pools with some guestrooms featuring a private hot tub.

Does Hotel Riu Palace Punta Cana - All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Hotel Riu Palace Punta Cana - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Punta Cana - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Punta Cana - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hotel Riu Palace Punta Cana - All Inclusive.

Does Hotel Riu Palace Punta Cana - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Hotel Riu Palace Punta Cana - All Inclusive?

The closest major airport to Hotel Riu Palace Punta Cana - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 16.4 mi away (31 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Punta Cana - All Inclusive comes with a patio and some offer sea views.

Does Hotel Riu Palace Punta Cana - All Inclusive host weddings?

There are wedding services available at Hotel Riu Palace Punta Cana - All Inclusive if that's in your vacation plans.

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1254 out of 2330 reviews
Rating 8 - Good. 516 out of 2330 reviews
Rating 6 - Okay. 305 out of 2330 reviews
Rating 4 - Poor. 115 out of 2330 reviews
Rating 2 - Terrible. 140 out of 2330 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

David Arnell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 6 days and everything was wonderful they have a great staff willing to help you with whatever comes up. The food was excellent and Ray our waiter was one of the best. They wait on you hand and foot Can't wait to go back and see all the friends at the palace
Stayed 6 nights in May 2026

10/10 Excellent

Reynaldo David Luna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service
Stayed 4 nights in Apr 2026

10/10 Excellent

Grimar

Liked: Staff & service, amenities
There's plenty of food options, keep in mind buffets serve the same food daily so it can get boring quickly. Bedrooms are OK but they can definitely be cleaner. Staff is incredible, they’re super welcoming, they pay attention, remember you. Highly recommend to bring your own liquor since this particular resort only provides house liquors. Don’t forget to pack anything and everything you think you could use / need since the prices are nearly triple of what you’d pay in the USA
Stayed 6 nights in Apr 2026

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint would be the drinks but overall a very nice stay and good selection of food.
Stayed 8 nights in Mar 2026

6/10 Okay

Richard

Disliked: Cleanliness
Stayed 7 nights in Mar 2026

10/10 Excellent

Jeffrey

Stayed 9 nights in Mar 2026

8/10 Good

Theresa K

Stayed 7 nights in Feb 2026

4/10 Poor

Kwai Lam Jessica

Disliked: Amenities, property conditions & facilities
Staff are friendly and nice, food are ok as well. But the hotel overall is very old, they don’t have a proper blanket, just two layers of bed sheet as the blanket which I feel so cold at night.
Stayed 3 nights in Feb 2026

6/10 Okay

Abigail

Liked: Cleanliness, staff & service, amenities
- No proper internet on TV for streaming - WiFi constantly dropped as I moved around the property - Rooms: this was my least favorite part of my experience. Temperature wise it was either extremely cold with AC or a normal temperature with extreme humidity/dampness. Beds were not so comfortable after a couple nights. No real finishes to the rooms, they paint on the fly (I saw a lot of white paint cans while cleaning rounds were happening) which is fine but you can see white paint splatter on a lot of the wood in the room. Rooms are NOT soundproof you can hear everything happening above, and if your room faces inward, I hope you are a night owl - Not enough spots for hotel guests between pool and beach options. Wish there were more sun spot options by the ocean not fully shaded
Stayed 4 nights in Feb 2026

10/10 Excellent

Azamat

Traveled with group, Traveled with family and small children, Traveled with partner
Liked: Cleanliness
Room was good service was good. Outlets only 1 worked. Wifi was slow
Stayed 6 nights in Feb 2026

10/10 Excellent

Nawaz, Whitby

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
yes room was good
Stayed 5 nights in Feb 2026

10/10 Excellent

Alexander

Stayed 6 nights in Dec 2025

10/10 Excellent

Lyle, HARRISBURG, SD

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room. Was well kept and clean. The towels were restocked . The wait staff was willing to do anything to make your stay great.
Stayed 7 nights in Feb 2026

6/10 Okay

Zahra

Traveled with family and small children
Room and staff were good. Our room had a lot of roaches and a few our our families did too. Should consider exterminator.
Stayed 5 nights in Feb 2026

4/10 Poor

Elizabeth

Traveled with family and small children
Disliked: Cleanliness, amenities
Dirty rooms. Food was bad. Not that many different food options. Would never go back
Stayed 4 nights in Feb 2026

2/10 Terrible

Elliot Young

Do not go here…
Stayed 3 nights in Feb 2026

10/10 Excellent

Elizabeta, Woodland Park

Stayed 7 nights in Jan 2026

4/10 Poor

Kenneth Andrew

Traveled with group
Disliked: Property conditions & facilities
Well, I doubt’s will be read. But I was underwhelmed the property is an older property that needs renovated for sure. The food was average at best. Tried every restaurant the best one was the fusion restaurant that we experienced. The rest were just very average and I say this because I’ve traveled enough to know good food when I have it. The first day we were there our toilet ran the entire day. They sent a person up and didn’t fix the issue. I ended up fixing it myself the second day woke up to no water whatsoever and they said effected the entire resort an didn’t return till just after lunch. The workers were very friendly. The people at front desk didn’t offer to extend a credit do something special like they did for other people. I don’t know why someone did but the guy that showed me what they did for him he stays here fairly often. I guess we’re at the years and they sent him up a large fruit display with a bottle of line cigar.The ocean was beautiful. The place was kept pretty clean for the most part so that was a plus. I have a possible 10 I would give it to a six over 6.5. But I will never go to another Rio property. Nothing was offered as a credit we should receive at least a day if not, two days of credit from our vacation.
Stayed 5 nights in Feb 2026

6/10 Okay

Djordje

Traveled with family
Liked: Cleanliness
The rooms need major upgrades. There’s are old, moldy and bathrooms are in bad condition. Having stairs in the room is bad idea. We have been tripping over them not stop. Housekeeping ladies were wonderful as well as restaurant staff. Beach is great, close and clean. You have ton remove cats from the resort. They are being torched by the guests and their kids all the time.
Stayed 8 nights in Feb 2026

10/10 Excellent

Vasel, Scarsdale

Stayed 6 nights in Feb 2026

10/10 Excellent

Sandra

Stayed 3 nights in Nov 2025

8/10 Good

Lisa

Traveled with partner
Liked: Amenities, property conditions & facilities
This is our second stay at the Hotel Riu Palace Punta Cana. The grounds and staff were wonderful, especially the night bartender at the Daiquiri bar. The food was good, as well, however, we noticed that some of the variety from our last visit was not available. For example, we could not seem to get bagels, cream cheese, capers, or smoked salmon together at the same time. There used to be a lobster option on a Thursday I believe, but that was not available this visit. Also, I believe the rooms are in need of an overhaul. Our bathroom ceiling in the shower was stained, the glass partition had soap stains, and the shower head did not have a consistent water flow. The room just seemed dated and neglected to me. The housekeeping staff was pleasant and accommodating. One stand out was that it was my husband's birthday during our stay and the housekeeping staff decorated our room with very cute balloons. That was a great touch. We do enjoy staying at the Riu and did have an overall good experience.
Stayed 7 nights in Feb 2026

4/10 Poor

Sarah

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Multiple things were wrong with our room. Many of the outlets in the room did not work, the ceiling fan did not work, toilet wouldn’t flush. We put in work requests which were responded to but didn’t fix any of the problems. Service was also not great other than the waiters at the restaurants and the cleaning staff. Everyone else seemed annoyed if stopped or needed service. Lastly food was not good at all. I don’t have high expectations when it comes to the food at all inclusive but I have to say in the appx 15 all-inclusive resorts I’ve been to this was honestly ranks the lowest quality, taste, and selection of food out of all of them. I hate to leave a bad review but want others to be aware when deciding on a resort.
Stayed 4 nights in Jan 2026

10/10 Excellent

ALEJANDRO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic fun place. Great food / place to stay. Mostly with teens / 18 year old. You can enjoy adult life very well, relaxing and fun at the same time.
Stayed 8 nights in Jan 2026

10/10 Excellent

Rafal J

Liked: Cleanliness, property conditions & facilities
So nice workers everybody try to help you
Stayed 4 nights in Feb 2026

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