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RIU Palace Punta Cana All Inclusive

4.0 out of 5.0

Recent guest reviews

Average ... Need to work on better customer service.

We checked into the hotel two adults one child they gave us one king bed. We had to wait for over two hours for another room this was booked way in advance

I was most impressed with the friendliness of staff. They all provided outstanding services. Excellen wifi all over the facilities even on the beach. Great buffet options and specialty restaurants. The evening shows were of poor quality. They were mostly performed by their own staff. The outside bands and lounge performance were very good. The environment at this site was mostly suited for adults. I was told other rui was more suited for children. Pool environment too riskay for kids. The only negative comment is lack of near bathrooms to the beach and buffet area. You need to walk a distance to reach them. Older people may have difficulty not having them on the beach or nearby.

We got checked in and went to our rooms. They were musted and molded. We check at least 6 rooms some were worst than others. We hadtocall Orbits and found another Hotel to stay at.

Cons: Hotel is old, moisture in the room, ROOD AND UNPROFESSIONAL RECEPTION!!! Pros: Great food, alcohol, skilled waitress, great beachfront, territory overall.

Over all this particular hotel needs a lot of updating in order to compete with other 4 star hotels. The drinks were horrible with a minimal selection and the food was above average with a nice variety .The staff was excellent, beautiful beach. The grounds well maintained but the rooms are in severe need of maintenance and updating. This is definitely a 3 star hotel!

Food was OK, thank God they had 5 restaurants enjoyed 3 of them. Only had 3 beach days, 1 rain wash out, 3 very windy days. Room service was good people were nice!

Everything in the hotel is good the only thing they have bad is the wifi

Lovely setting, very welcoming and friendly staff. WiFi and phone reception - doesn't work in rooms. Room smelled musty, and clothes in closet for one week became musty.

While there I sat on a plastic chair on my deck which broke underneath me causing me to fall. I called to the front deck asking for the Manager to report the incident but he was not available only to find out he had to go back and take a nap. After having 4 back surgeries and now having pain and numbness in my leg I wanted to see the doctor. After an hour he did arrive and sent me by ambulance to the hospital. After 2 hours and an cat scan the doctor told me I fractured my traverse process of my L5. She wanted to hospitalize me until I left which was 2 days later. Treatment for this is bedrest for 3 weeks and medication. I decided to return to the hotel to rest due to conditions of the hospital. Once I returned to the hotel and spoke with the Manger asking him for an incident report for this he became very rude and defensive. He refused to give me any kind of report for me to verify what had happened. At this point he began to insult me told me the chair broke because I was fat and said that the hotel took care of hospital bill what more did I expect. He said he would let his corporate office know what happened. I spent the next day in the room resting I contacted the embassy in effort to try to get some help with an incident report. The Manager instructed his staff to charge me for calls I made. When I checked out I owed for phone calls but their cc was broken. The manager instructed his staff to tell me that they would let it go with a copy of my passport! NO WAY!!

Staff not good terrible service in the bar in the breakfast room restaurants etc food no good cheap drinks very bad in making drinks but the hotel was very nice the rooms and the beach when we got to the hotel no one help as with the luggage

2nd time at the Riu Palace Punta Cana and it was as good as I remember. We met some awesome people and had a wonderful time. I would recommend this place to anyone, especially if you enjoy the beach, the pool and the beauty of the place. Service is awesome. The people are so accommodating. Cant wait to get back.

La habitación es bastante grande y cómoda. La sugerencia que hago es que la televisión debe estar frente a la cama, y no donde está ubicada ahora. La Nevera deben retirar el hielo en el freezer(congelador). Creo necesita algún mantenimiento por el tiempo de construido.

Had a very bad experience with the taxi the hotel called for me on the way out. Driver drove very unsafe. The hotel lobby people have a scam going on with taxi they are loyal to.

Beautiful hotel, nice swimming pools and beach with bar-cocktail service, the staff is very friendly, variety of restaurants and food was good

Amazing time! Reserved the jacuzzi sweet. Excellente!!!!!

Our stay at the Riu Palace wasnt anything perticularly special. I've stayed all throughout the caribbean and this ranks as somewhat mediocre. The staff was hit or miss, some staffers were really quite excellent while others appeared inattentive and disinterested. The room was quite large. I upgraded for the larger suite and balcony and it was likely the largest suite I've had to date. The food was, in my honest opinion, subpar. The food portion is by far the aspect needing attention by hotel management. On the plus side, the beach experience was positive, with availability to items for water activities it made for a really pleasant beach experience. Overall the resort is clean and decent, just not something that would stand out to a patron.

Playa de Arena Gorda Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Bavaro within 2 miles (3 km) of Iberostar Golf Course, RIU Palace Punta Cana All Inclusive is within a few miles (5 km) of Punta Blanca Golf Course. This 612-room, 4-star resort has a full-service spa, a casino, and a water park. On the beach, the resort is also close to Hard Rock Golf Club at Cana Bay and White Sands Golf Course.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 11 AM. This resort is home to 6 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

RIU Palace Punta Cana All Inclusive's 612 rooms are air-conditioned and provide patios, minibars, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Other standard amenities include free bottled water, ceiling fans, and safes.


Property features

RIU Palace Punta Cana All Inclusive features a full-service spa, a casino, and a free water park. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and tours/tickets. Other amenities at this all-inclusive resort include a nightclub, an outdoor pool, and a children's pool.

Room options

Junior Suite

Full 2 | King 1 | Sleeps 4

Junior Suite Superior

Full 2 | King 1 | Sleeps 4

Suite

King 1 | Sleeps 2

Suite Jacuzzi

King 1 | Sleeps 2

Guest reviews for RIU Palace Punta Cana All Inclusive

Everyone (36) Couples (130) Business (1) Family (61) Friends (33) Other (7)
3

average could use updates

Everyone

Average ... Need to work on better customer service.

By on Jun 9, 2017

3

just ok hotel

Everyone

We checked into the hotel two adults one child they gave us one king bed. We had to wait for over two hours for another room this was booked way in advance

By , from upstate ny on May 15, 2017

4

great adult environment on the beach

Everyone

I was most impressed with the friendliness of staff. They all provided outstanding services. Excellen wifi all over the facilities even on the beach. Great buffet options and specialty restaurants. The evening shows were of poor quality. They were mostly performed by their own staff. The outside bands and lounge performance were very good. The environment at this site was mostly suited for adults. I was told other rui was more suited for children. Pool environment too riskay for kids. The only negative comment is lack of near bathrooms to the beach and buffet area. You need to walk a distance to reach them. Older people may have difficulty not having them on the beach or nearby.

By , from Los Angeles CA on May 3, 2017

2

we were very disappointed

Everyone

We got checked in and went to our rooms. They were musted and molded. We check at least 6 rooms some were worst than others. We hadtocall Orbits and found another Hotel to stay at.

By , from Ft myers Fl. on Feb 26, 2017

4
Everyone

Cons: Hotel is old, moisture in the room, ROOD AND UNPROFESSIONAL RECEPTION!!! Pros: Great food, alcohol, skilled waitress, great beachfront, territory overall.

By on Jan 30, 2017

3

low water pressure, broken elevator etc.

Everyone

Over all this particular hotel needs a lot of updating in order to compete with other 4 star hotels. The drinks were horrible with a minimal selection and the food was above average with a nice variety .The staff was excellent, beautiful beach. The grounds well maintained but the rooms are in severe need of maintenance and updating. This is definitely a 3 star hotel!

By on Jan 21, 2017

3
Everyone

Food was OK, thank God they had 5 restaurants enjoyed 3 of them. Only had 3 beach days, 1 rain wash out, 3 very windy days. Room service was good people were nice!

By , from Newark de on Jan 15, 2017

4
Everyone

Everything in the hotel is good the only thing they have bad is the wifi

By on Jan 11, 2017

3

wifi very poor. phone reception poor. staff lovely

BusinessTravelers

Lovely setting, very welcoming and friendly staff. WiFi and phone reception - doesn't work in rooms. Room smelled musty, and clothes in closet for one week became musty.

By , from MA on Dec 28, 2016

3

very poor service of manager

Everyone

While there I sat on a plastic chair on my deck which broke underneath me causing me to fall. I called to the front deck asking for the Manager to report the incident but he was not available only to find out he had to go back and take a nap. After having 4 back surgeries and now having pain and numbness in my leg I wanted to see the doctor. After an hour he did arrive and sent me by ambulance to the hospital. After 2 hours and an cat scan the doctor told me I fractured my traverse process of my L5. She wanted to hospitalize me until I left which was 2 days later. Treatment for this is bedrest for 3 weeks and medication. I decided to return to the hotel to rest due to conditions of the hospital. Once I returned to the hotel and spoke with the Manger asking him for an incident report for this he became very rude and defensive. He refused to give me any kind of report for me to verify what had happened. At this point he began to insult me told me the chair broke because I was fat and said that the hotel took care of hospital bill what more did I expect. He said he would let his corporate office know what happened. I spent the next day in the room resting I contacted the embassy in effort to try to get some help with an incident report. The Manager instructed his staff to charge me for calls I made. When I checked out I owed for phone calls but their cc was broken. The manager instructed his staff to tell me that they would let it go with a copy of my passport! NO WAY!!

By on Dec 8, 2016