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Hotel Riu Palace Punta Cana - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Punta Cana - All Inclusive

3 outdoor pools
3 outdoor pools
Poolside bar
Reception hall
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa de Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪5 min walk‬
  • Place, Splash Water Park
    ‪7 min walk‬
  • Place, Punta Blanca Golf Course
    ‪13 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪42 min drive‬

Room options

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (U)

8.2 out of 10
Very good
(315 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, U)

8.6 out of 10
Excellent
(128 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (U)

8.8 out of 10
Excellent
(5 reviews)
  • 732 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 731 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (L)

9.0 out of 10
Wonderful
(7 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Superior, L)

9.4 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (E)

9.6 out of 10
Exceptional
(4 reviews)
  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (Superior, E)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Courtyard View (Superior, E)

9.0 out of 10
Wonderful
(2 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View, B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (L)

  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (E)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (E)

  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (U)

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Tropical View | C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (C)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Junior Suite (Tropical View | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (Tropical View | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout drapes

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (U)

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, laptop workspace, blackout drapes

Junior Suite, Sea View (L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior with Sea View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior with Sea View

  • 376 sq ft
  • Sleeps 2

View all photos for Suite

Living area | Flat-screen TV

Suite

  • 721 sq ft
  • Sleeps 2

View all photos for Room Superior

Minibar, in-room safe, laptop workspace, blackout drapes

Room Superior

  • 376 sq ft
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout drapes

Suite Junior

  • 376 sq ft
  • Sleeps 4

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About the neighborhood

Punta Cana

Located in Bávaro, Hotel Riu Palace Punta Cana - All Inclusive is within a 10-minute stroll of sights such as Arena Gorda Beach and Splash Water Park. This 676-room, 4-star property has 3 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Arena Gorda Beach - 5 min walk - 0.3 miles
  • Splash Water Park - 7 min walk - 0.4 miles
  • Punta Blanca Golf Course - 13 min walk - 0.7 miles
  • Iberostar Golf Course - 4 min drive - 1.4 miles
  • Bavaro Beach - 24 min drive - 7.4 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 31 min drive

Restaurants

  • ‪Caney Buffet - ‬17 min walk
  • ‪Bahia Principe Lobby Bar - ‬6 min drive
  • ‪Yurta - ‬8 min drive
  • ‪Restaurante Colonial - ‬10 min walk
  • ‪Mikado - ‬6 min drive

About this property

Hotel Riu Palace Punta Cana - All Inclusive

Hotel Riu Palace Punta Cana - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Patios, sitting areas, and minibars are also standard. Housekeeping is available on request.
4 indoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 indoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Parasailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Punta Cana RIU
All Inclusive RIU Punta Cana
Palace RIU Punta Cana
Punta Cana Palace
Punta Cana Palace RIU
Punta Cana RIU
RIU All Inclusive Punta Cana
RIU Palace Punta Cana
RIU Palace Punta Cana All Inclusive
RIU Punta Cana Palace
RIU Palace Punta Cana All Inclusive All-inclusive property
RIU Punta Cana Inclusive incl
RIU Palace Punta Cana All Inclusive
Hotel Riu Palace Punta Cana - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive options at Hotel Riu Palace Punta Cana - All Inclusive?

Hotel Riu Palace Punta Cana - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

Is a free cancellation option available at Hotel Riu Palace Punta Cana - All Inclusive?

Hotel Riu Palace Punta Cana - All Inclusive provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What is there to do near Hotel Riu Palace Punta Cana - All Inclusive?

This property is situated in Bávaro within a 10-minute walk of Arena Gorda Beach and Splash Water Park. You'll also find Cana Bay Golf Club and Cocotal Golf and Country Club within a short drive.

Is parking available on site at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Hotel Riu Palace Punta Cana - All Inclusive?

Renova Spa is the property's spa and services include body wraps, hydrotherapy, mani/pedis, and massages.

Does Hotel Riu Palace Punta Cana - All Inclusive include a casino at the property?

No, Hotel Riu Palace Punta Cana - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Punta Cana - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Hotel Riu Palace Punta Cana - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and 6 restaurants.

Does Hotel Riu Palace Punta Cana - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Palace Punta Cana - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Punta Cana - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Punta Cana - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hotel Riu Palace Punta Cana - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Punta Cana - All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Hotel Riu Palace Punta Cana - All Inclusive?

The closest major airport to Hotel Riu Palace Punta Cana - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 16.4 mi away (31 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Palace Punta Cana - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Punta Cana - All Inclusive comes with a patio with some featuring sea views.

Does Hotel Riu Palace Punta Cana - All Inclusive host weddings?

There are wedding services available at Hotel Riu Palace Punta Cana - All Inclusive if that's in your vacation plans.

Hotel Riu Palace Punta Cana - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1253 out of 2348 reviews
Rating 8 - Good. 531 out of 2348 reviews
Rating 6 - Okay. 307 out of 2348 reviews
Rating 4 - Poor. 117 out of 2348 reviews
Rating 2 - Terrible. 140 out of 2348 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ALEJANDRO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic fun place. Great food / place to stay. Mostly with teens / 18 year old. You can enjoy adult life very well, relaxing and fun at the same time.
Stayed 8 nights in Jan 2026

10/10 Excellent

Bozena

Stayed 12 nights in Nov 2025

8/10 Good

Maria Pia Sacchini

Stayed 7 nights in Dec 2025

10/10 Excellent

Enrique Martinez

Stayed 10 nights in Dec 2025

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
$49 snorkel boat for 2 hours. Beach, available chairs, friendly bar tenders, friendly staff.
Stayed 5 nights in Nov 2025

4/10 Poor

Samir M

Stayed 5 nights in Nov 2025

10/10 Excellent

Antwon

Stayed 3 nights in Nov 2025

6/10 Okay

Yevhenii

Stayed 7 nights in Nov 2025

10/10 Excellent

Thang

Liked: Cleanliness, staff & service, property conditions & facilities
Food has variety and good, staff are friendly
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Room in decent condition, staff is excellent
Stayed 12 nights in Nov 2025

6/10 Okay

taurus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is pretty good. My only issue is I paid for an oven view and didn't receive it. Instead of telling me one wasn't available they gave me a different room and hoped I didn't notice. I was offered to move to a oven view the next day but I didn't want to go thru the hassle of moving everything.
Stayed 3 nights in Nov 2025

4/10 Poor

Robert

Stayed 3 nights in Oct 2025

10/10 Excellent

donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was great
Stayed 7 nights in Nov 2025

4/10 Poor

Thalia

Stayed 3 nights in Nov 2025

10/10 Excellent

Catarino

Liked: Cleanliness, amenities, property conditions & facilities
Todo Muy bien!
Stayed 4 nights in Nov 2025

4/10 Poor

Griffin

Traveled with partner
Disliked: Staff & service
Worst staff of any resort I’ve been to. Uncaring and unapologetic. The overall culture from management to servers is extremely lacking any responsibility for the guest.
Stayed 7 nights in Nov 2025

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonder staff, clean rooms and overall great experience.
Stayed 5 nights in Nov 2025

8/10 Good

Kourtney

Stayed 4 nights in Nov 2025

2/10 Terrible

Pilar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Nov 2025

4/10 Poor

Claudia

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
The staff was very rude they all seemed like they didn’t want to work there. There was ants in the room as well as the bathroom wasn’t working and the shower. It was not clean and the food was very bad I have been to multiple hotels and this one was one of the worst.
Stayed 4 nights in Nov 2025

10/10 Excellent

Frances

Liked: Cleanliness, amenities, property conditions & facilities
fantastic
Stayed 5 nights in Nov 2025

4/10 Poor

Sage

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was honestly the best part of this stay, they were extremely friendly, helpful and kept our drinks full the whole time. The food was terrible. When we first arrived they gave us a room where the ceiling was literally falling off. Then when we asked to change rooms they gave us a hard time it eventually did change the rooms. The evening entertainment was fun and was nice we were able to watch from our balcony. Overall it was alright but if possible stay at a different hotel.
Stayed 5 nights in Nov 2025

10/10 Excellent

Lisbet Garcia

Traveled with family
Liked: Cleanliness, amenities
love everything!!! people, food, beach
Stayed 2 nights in Nov 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent stay
Stayed 3 nights in Nov 2025

6/10 Okay

Kendale, Chattanooga

Traveled with partner
Liked: Cleanliness
The bathroom needed updating, toilet was running, shower fixtures shown visible rust, sink soap dispenser became unglued. TV didn’t have channels available upon arrival, and there was no tv remote. Room service menu needs updating. Food was not as advertised. No shuttle service for different destinations around the property, it was quite a walk from Riu party back to main lobby.
Stayed 4 nights in Nov 2025

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