Skip to main content
Beginning of main content

RIU Palace Punta Cana All Inclusive

4.0 out of 5.0

Recent guest reviews

The staff is excellent! They’re always happy and ready to serve your every need. Especially, Felipe! He makes you feel so welcomed and if he is tired, you cant tell because he treats you well and always has a smile on his face.The staff is so upbeat and friendly that it compensates for the condition of the rooms. The rooms are outdated. The bed sheets are stained and smell like mildew. Other than the rooms, the rest of the hotel is great and the food is excellent!

I have stayed and multiple RIU hotels around the world and always loved them . this by far was the worst experience ever! the food was below average , the rooms were dirty the bathroom was a complete disgusting tub . I couldn't believe it . the staff was average and I never felt like I was on vacation not even poolside . the water one night was out for a few hours as was the internet . the bed sheets were wet and had to ask the cleaning maids 4 times every day almost for soup after they "cleaned " the room .

We always enjoy Riu Palace resorts in all different countries. They are very consistent.

Great bar. Great staff The rooms are almost antique (its the architecture) But the bathrooms are all renewed. The vea ches are unforgettable, you dont need anything else!

Not good there roaches in the room no atm in premises, not to many activities but the staff was great n very friendly

We had a very good time, the personel is incredibly nice, efficient and professional. Good food, nice facilities. I would recomend it for family vacation and for all ages

Was very upset it wasnt what i expected all rooms out dated airconditioner did not work in 3 rooms they tried to put me in room smelled moldy food was terrible could not get any help at all

Great friendly staff, beautiful site, and wonderful accommodations! We had a great time, we are now friends with some of the staff. We'll be back soon!!

the room had an awful smell, the staff was rude, the power went out multiple times at night, we had a leak in our room that spilled all over my clothes and makeup and wrecked them and that had to be fixed very early in the morning. oh and also one of the staff members pushed me! definitely not okay!

Wonderful vacations!! I stayed with my family of 4 for 6 days and all comments are positive in every way,just the bed was little bit hard,other than that everything was perfect,staff,activites,cleanliness,food! I'll give q 10 points on every aspect

We enjoyed a lot with friends during entire stay.. good was ok, especially hard to find Indian food, but Chefs were helpful to make customized rice and other food..

The amenities, food selection buffet and restaurants, the tours, the staff, all inclusive; the trip to Punta Cana was just amazing. We loved the weather, the beaches, and the quality of our stay clean room, clean outside bathrooms, lobby and drinking areas, and the 24 hour room service made our stay fantastic and well worth it. We are definitely returning!!! There was of course a few issues but none drastic or compelling to diminish our visit, and when we had an issue the hotel fixed it right away. The visit issue was the beach at the hotel had a lot of seed weed but it was clean and visiting other beaches the water was gorgeous just the horseback riding trail was sad to see a lot of trash aside of the other beaches. We got an all day driver and this was a tremendous value. The souvenirs were a bit expensive but the tours were well priced. Overall this was a great visit especially the Coco Bongo show and disco, you cannot leave without seeing this FANTASTIC show!!!

Average ... Need to work on better customer service.

We checked into the hotel two adults one child they gave us one king bed. We had to wait for over two hours for another room this was booked way in advance

I was most impressed with the friendliness of staff. They all provided outstanding services. Excellen wifi all over the facilities even on the beach. Great buffet options and specialty restaurants. The evening shows were of poor quality. They were mostly performed by their own staff. The outside bands and lounge performance were very good. The environment at this site was mostly suited for adults. I was told other rui was more suited for children. Pool environment too riskay for kids. The only negative comment is lack of near bathrooms to the beach and buffet area. You need to walk a distance to reach them. Older people may have difficulty not having them on the beach or nearby.

We got checked in and went to our rooms. They were musted and molded. We check at least 6 rooms some were worst than others. We hadtocall Orbits and found another Hotel to stay at.

Cons: Hotel is old, moisture in the room, ROOD AND UNPROFESSIONAL RECEPTION!!! Pros: Great food, alcohol, skilled waitress, great beachfront, territory overall.

Over all this particular hotel needs a lot of updating in order to compete with other 4 star hotels. The drinks were horrible with a minimal selection and the food was above average with a nice variety .The staff was excellent, beautiful beach. The grounds well maintained but the rooms are in severe need of maintenance and updating. This is definitely a 3 star hotel!

Food was OK, thank God they had 5 restaurants enjoyed 3 of them. Only had 3 beach days, 1 rain wash out, 3 very windy days. Room service was good people were nice!

Everything in the hotel is good the only thing they have bad is the wifi

Playa de Arena Gorda Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within 2 miles (3 km) of Iberostar Golf Course, RIU Palace Punta Cana All Inclusive is within 3 miles (5 km) of Punta Blanca Golf Course. This 612-room, 4-star resort has a full-service spa, a water park, and 6 restaurants. On the beach, the resort is also close to Arena Gorda Beach and Hard Rock Golf Club at Cana Bay.


Dining

Start your day off right with a free buffet breakfast offered each morning. This resort is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 612 air-conditioned accommodations feature patios and afford space to spread out with sitting areas. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and designer toiletries. Sofa beds, minibars, and coffee makers are also standard.


Property features

Guests of RIU Palace Punta Cana All Inclusive have access to a full-service spa, a free water park, and a nightclub. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive resort include an outdoor pool, a children's pool, and a fitness center.

Room options

Junior Suite

Full 2 | King 1 | Sleeps 4

Junior Suite Superior

Full 2 | King 1 | Sleeps 4

Suite

King 1 | Sleeps 2

Suite Jacuzzi

King 1 | Sleeps 2

Guest reviews for RIU Palace Punta Cana All Inclusive

Everyone (48) Couples (130) Business (1) Family (61) Friends (33) Other (7)
4

friendly staff

Everyone

The staff is excellent! They’re always happy and ready to serve your every need. Especially, Felipe! He makes you feel so welcomed and if he is tired, you cant tell because he treats you well and always has a smile on his face.The staff is so upbeat and friendly that it compensates for the condition of the rooms. The rooms are outdated. The bed sheets are stained and smell like mildew. Other than the rooms, the rest of the hotel is great and the food is excellent!

By , from New York on Mar 23, 2018

2

disappointing !

Everyone

I have stayed and multiple RIU hotels around the world and always loved them . this by far was the worst experience ever! the food was below average , the rooms were dirty the bathroom was a complete disgusting tub . I couldn't believe it . the staff was average and I never felt like I was on vacation not even poolside . the water one night was out for a few hours as was the internet . the bed sheets were wet and had to ask the cleaning maids 4 times every day almost for soup after they "cleaned " the room .

By , from nj on Mar 21, 2018

4
Everyone

We always enjoy Riu Palace resorts in all different countries. They are very consistent.

By on Feb 15, 2018

5

old building but beautifully preserved

Everyone

Great bar. Great staff The rooms are almost antique (its the architecture) But the bathrooms are all renewed. The vea ches are unforgettable, you dont need anything else!

By , from Medellin, Colombia on Jan 12, 2018

2

roaches n dirty bathrub

Everyone

Not good there roaches in the room no atm in premises, not to many activities but the staff was great n very friendly

By on Jan 12, 2018

4

very good stay, excelent for family time

Everyone

We had a very good time, the personel is incredibly nice, efficient and professional. Good food, nice facilities. I would recomend it for family vacation and for all ages

By on Dec 24, 2017

1

very disappointing

Everyone

Was very upset it wasnt what i expected all rooms out dated airconditioner did not work in 3 rooms they tried to put me in room smelled moldy food was terrible could not get any help at all

By on Dec 5, 2017

5

we're coming back!!

Everyone

Great friendly staff, beautiful site, and wonderful accommodations! We had a great time, we are now friends with some of the staff. We'll be back soon!!

By , from Philadelphia, PA on Nov 8, 2017

1

absolutely horrible

Everyone

the room had an awful smell, the staff was rude, the power went out multiple times at night, we had a leak in our room that spilled all over my clothes and makeup and wrecked them and that had to be fixed very early in the morning. oh and also one of the staff members pushed me! definitely not okay!

By , from detroit, MI on Sep 3, 2017

5
Everyone

Wonderful vacations!! I stayed with my family of 4 for 6 days and all comments are positive in every way,just the bed was little bit hard,other than that everything was perfect,staff,activites,cleanliness,food! I'll give q 10 points on every aspect

By on Aug 12, 2017