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Recent guest reviews

Staff was great and the resort was beautiful. Very good food options, especially for an all-inclusive.

Our stay was AMAZING!! My husband, daughter, and I stayed for 7 days/6nights and enjoyed every minute of it! We did not upgrade to Club and don’t feel we missed out on anything. The hotel is stunning and kept so clean! The restaurants are delicious and offer a great selection- our favorite was Mercado Buffet for breakfast Tempest for Dinner! If you need a snack/coffee go to the coffee spot in the lobby! ALL of the staff go above and beyond for you and work so hard to make you sure you have everything you want/need. Our personal favorites were Whanda by the pool bar and Amado for activities! The evening shows are very good, but our favorite was the Michael Jackson show! The water park is so fun and offers multiple slides a lazy river (but it has water falls everywhere so don’t expect to be very lazy)! There’s a food truck there which offers burgers, nachos, hot dogs, fries…but there is no alcohol served (bummer, but understandable). We booked one excursion through the hotel: Boogies Dune Buggie Tour…it’s very good, but a little pricey in my opinion. My only suggestion is that the hotel include airport shuttle service to and from the hotel in their fees… when we arrived at the airport we weren’t sure if this was something the hotel provided or if we had to take a taxi (which we did for $40). I think your experience starts once you land and it would be nice not to worry about safe transportation in a foreign country. Other than that, 10/10 would recommend and would return!

We love Hyatt Ziva capcana.. staff is very friendly and polite , a lot of things to do, great food selection

Everything

Nothing unique about this place, the hotel is beautiful, however the entire vacation experience you get here, is not worth your money. Take your pretty penny elsewhere. Never again for sure. I am currently in the hotel, and will be providing a full details review when I get home.

This trip surpassed all expectations—drinks/food, staff, and facilities are all excellent. When you consider that it’s an all-inclusive, the quality is that much more impressive. The hotel isn’t cheap, of course, but it offers great value.

The resort itself was beautiful, everything about it. But what made the trip for me was the staff. They made the trip. From first walking in, until leaving, they were top notch. Every interaction with any staff member left me feeling welcome. That was the best customer service I have ever experienced anywhere. I could go on and on about the staff. That was my first time at the resort, and because of the staff alone, I will be coming back!

There is something special here that you can’t find in Mexico ! Beautiful in any way.

Great pool and water park All inclusive food and drinks are Wonderful

Loved it here excellent stuff , very clean rooms an pools and property , food is delicious , drinks are unforgettable I’ll defiantly be back.

Amazing resort, so beautiful and clean. Great place to stay for families, we were a family of 7 and had 2 rooms that connected. Service was above and beyond. Can’t wait to go back.

Excellent services. Staff were great, friendly and always willing to help. The food was very good and with a great variety. Very nice hotel. Santo and Benny did an outstanding service.

Aparte de tener unas instalaciones impecables, lo que realmente lo hace un hotel 5 estrellas es su gente. Nos quedamos gratamente sorprendidos con la amabilidad de todos, desde el portero hasta las señoras del aseo, pero en especial, le queremos agradecer a Arturo (el mexicano) por ir mas allá y hacer la diferencia, tambien a las niñas que manejan el Kids club. Esperamos volver pronto. Muchas gracias!!

Excellent property, with lots of space in the pool and rooms. Restaurants are great, buffet is awesome. One has never walk too far and beach access is ideally placed. Also the kids water slides exceeded expectations!! AAA !.

Brand new hotel all inclusive!! - 2019 Everything was awesome: Facilities, service, beach, sea, room, restaurants!! Highly recommend.

The service was the best we have seen thus far in an all inclusive resort. The food was delicious from the buffet to the specialty restaurants. There is some sea weed that gets washed up daily, but they do a good job cleaning entire beach front every morning. We did find a few pieces of construction debris on the beach, they are working on cleaning these up. If you are a Gym enthusiast then this is your resort, endless equipment, free weights etc... Overall a wonderful experience thanks again Ransel, Freddy, Jose, Victor, Felix and sorry if I left anyone out. Even during Corona times we felt super safe, everything was really clean. We will try to come back soon!

My family and I loved Hyatt Ziva. We are planning on going back again next year 🙌🙌

excelente servicio, los empleados súper amigable lo recomiendo.

Boulevard Zona Hotelera, Playa Juanillo Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Juanillo Beach
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Located within a leisurely stroll of Juanillo Beach, Hyatt Ziva Cap Cana - All Inclusive is within a few miles (5 km) of Indigenous Eyes Ecological Park. This 375-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a full-service spa.


Dining

There are ample dining options with 6 onsite restaurants, including Tempest Table, which specializes in Asian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 375 air-conditioned accommodations feature balconies or patios and afford space to spread out with sitting areas. 42-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, minibars, and coffee makers.


Property features

Hyatt Ziva Cap Cana - All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. There's free valet parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a free water park, a lazy river, and a 24-hour fitness center.

Room options

Ocean Front Junior Suite Double

2 Queen Beds and 1 Queen Sofa Bed | Sleeps 5

Ocean View Junior Suite King

1 King Bed and 1 Queen Sofa Bed | Sleeps 4

Ocean View One Bedroom Master Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Ocean View Junior Suite Double

2 Queen Beds and 1 Queen Sofa Bed | Sleeps 5

Guest reviews for Hyatt Ziva Cap Cana - All Inclusive

Everyone (9) Couples (5) Family (20)
5
Everyone

Staff was great and the resort was beautiful. Very good food options, especially for an all-inclusive.

By on Jul 20, 2021

Review comment responded on Jul 20, 2021

Dear Guest, We are very pleased you enjoyed the all-inclusive program offered in Hyatt Ziva Cap Cana. Thank you for acknowledging our amazing staff, gastronomic offer, beautiful grounds. We hope you will be willing to allow us to welcome you. Best regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Family Friends

Our stay was AMAZING!! My husband, daughter, and I stayed for 7 days/6nights and enjoyed every minute of it! We did not upgrade to Club and don’t feel we missed out on anything. The hotel is stunning and kept so clean! The restaurants are delicious and offer a great selection- our favorite was Mercado Buffet for breakfast Tempest for Dinner! If you need a snack/coffee go to the coffee spot in the lobby! ALL of the staff go above and beyond for you and work so hard to make you sure you have everything you want/need. Our personal favorites were Whanda by the pool bar and Amado for activities! The evening shows are very good, but our favorite was the Michael Jackson show! The water park is so fun and offers multiple slides a lazy river (but it has water falls everywhere so don’t expect to be very lazy)! There’s a food truck there which offers burgers, nachos, hot dogs, fries…but there is no alcohol served (bummer, but understandable). We booked one excursion through the hotel: Boogies Dune Buggie Tour…it’s very good, but a little pricey in my opinion. My only suggestion is that the hotel include airport shuttle service to and from the hotel in their fees… when we arrived at the airport we weren’t sure if this was something the hotel provided or if we had to take a taxi (which we did for $40). I think your experience starts once you land and it would be nice not to worry about safe transportation in a foreign country. Other than that, 10/10 would recommend and would return!

By on Jun 23, 2021

Review comment responded on Jun 25, 2021

Dear Guest, We thank you for taking the time to share your opinion with us, which we will take into the highest consideration. For all of us, it is a pleasure to hear that you had an amazing getaway and to know that you enjoyed every minute of your vacation in Punta Cana. In the name of our General Manager and all staff members, we would like to thank you again for vacationing with us, and we hope you could consider allowing us to host you again. Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Family

We love Hyatt Ziva capcana.. staff is very friendly and polite , a lot of things to do, great food selection

By on Jun 14, 2021

Review comment responded on Jun 25, 2021

Dear guest, We are happy to know that you enjoyed our facilities and to hear that you absolutely loved Hyatt Cap Cana. Hoping to see you once again! Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Family

Everything

By on Jun 5, 2021

Review comment responded on Jun 7, 2021

Dear Guest, We are happy to ready you loved everything about your stay at Hyatt Ziva Cap Cana. It will be our pleasure to assist you. Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

2
Family

Nothing unique about this place, the hotel is beautiful, however the entire vacation experience you get here, is not worth your money. Take your pretty penny elsewhere. Never again for sure. I am currently in the hotel, and will be providing a full details review when I get home.

By on May 31, 2021

Review comment responded on May 31, 2021

Dear Guest, We sincerely appreciate your detailed feedback and would like nothing more than to have the opportunity to change your impressions. Therefore, would you please be so kind as to reach out to our concierge department onsite? Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Partner Couples

This trip surpassed all expectations—drinks/food, staff, and facilities are all excellent. When you consider that it’s an all-inclusive, the quality is that much more impressive. The hotel isn’t cheap, of course, but it offers great value.

By on Apr 20, 2021

Review comment responded on Apr 20, 2021

Dear guest, It is honors to hear that you consider our Hyatt Ziva Cap Cana as a fantasy come true. We are passionate about serving and surpass our guests’ expectations. We are looking forward to your next year's trip! Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Friends

The resort itself was beautiful, everything about it. But what made the trip for me was the staff. They made the trip. From first walking in, until leaving, they were top notch. Every interaction with any staff member left me feeling welcome. That was the best customer service I have ever experienced anywhere. I could go on and on about the staff. That was my first time at the resort, and because of the staff alone, I will be coming back!

By on Apr 18, 2021

Review comment responded on Apr 19, 2021

Dear Guest, We are very pleased to read that you loved our Hyatt Ziva Cap Cana. Our outstanding staff will be proud to know that they made your trip the best it could be. It is a pleasure for all of us to hear that we were able to fulfill your expectations, and it is wonderful to know that you are considering coming back. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Family Family

There is something special here that you can’t find in Mexico ! Beautiful in any way.

By on Mar 27, 2021

Review comment responded on Mar 28, 2021

Dear Guest, We are so happy to read our Hyatt Ziva Cap Cana has something that can't be found anywhere else. Hope to welcome you soon. Kindest regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Family

Great pool and water park All inclusive food and drinks are Wonderful

By on Feb 21, 2021

Review comment responded on Feb 22, 2021

Dear guest, We are happy to learn you enjoyed our waterpark, great facilities, and gastronomic offer. We are looking forward to welcoming you soon. Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

5
Family

Loved it here excellent stuff , very clean rooms an pools and property , food is delicious , drinks are unforgettable I’ll defiantly be back.

By on Feb 19, 2021

Review comment responded on Feb 19, 2021

Dear Guest, It is a pleasure to read that you loved your trip with a good value and exceptional service. Our team working will be proud to know that they make your experience a good one. This allows us to make a difference in each guest experience and motivate us to continue striving towards excellence. Thank you for your comments, and looking forward to welcoming you once again! Kind regards, Victoria Balbuena Social Media Coordinator Hyatt Zilara & Ziva Cap Cana

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