Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

5 outdoor pools, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers
Property video
Reception
Aerial view
Shopping mall

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playas de Bavaro, Higuey, Punta Cana, La Altagracia, 23301
  • Place, Cocotal Golf and Country Club
    ‪16 min walk‬
  • Place, The Lakes Barcelo Bavaro Golf Course
    ‪17 min walk‬
  • Place, Bavaro Beach
    ‪18 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Resort King - Tropical Junior Suite

9.0 out of 10
Wonderful
(89 reviews)
  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Resort Queen - Tropical Junior Suite

8.2 out of 10
Very good
(71 reviews)
  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Resort King - Pool View Junior Suite

8.0 out of 10
Very good
(43 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Resort Queen - Pool View Junior Suite

8.4 out of 10
Very good
(30 reviews)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Resort King - Ocean View Junior Suite

8.2 out of 10
Very good
(36 reviews)
  • Ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Resort Queen - Ocean View Junior Suite

8.6 out of 10
Excellent
(37 reviews)
  • Ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Resort King - Swim Up Junior Suite

7.6 out of 10
Good
(16 reviews)
  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Resort Queen - Swim Up Junior Suite

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Suite Junior with Garden View

  • 602 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 602 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 602 sq ft
  • Sleeps 4

Suite Junior with Garden View

  • 602 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 602 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 602 sq ft
  • Sleeps 1

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 4

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 3

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 4

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 3

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 2

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 1

Suite Junior with Sea View

  • 602 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 602 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 602 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 602 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 602 sq ft
  • Sleeps 2

Suite Junior with Sea View

  • 602 sq ft
  • Sleeps 1

Suite Junior with View

  • 602 sq ft
  • Sleeps 3

Suite Junior with View

  • 602 sq ft
  • Sleeps 3

Suite Junior with View

  • 602 sq ft
  • Sleeps 4

Suite Junior with View

  • 602 sq ft
  • Sleeps 3

Suite Junior with View

  • 602 sq ft
  • Sleeps 2

Suite Junior with View

  • 602 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 602 sq ft
  • Sleeps 3

Suite Junior with Garden View

  • 602 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 602 sq ft
  • Sleeps 1

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 3

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 2

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 1

Suite Junior with Sea View

  • 602 sq ft
  • Sleeps 3

Suite Junior with Sea View

  • 602 sq ft
  • Sleeps 2

Suite Junior with Sea View

  • 602 sq ft
  • Sleeps 1

Suite Junior with View

  • 602 sq ft
  • Sleeps 3

Suite Junior with View

  • 602 sq ft
  • Sleeps 2

Suite Junior with View

  • 602 sq ft
  • Sleeps 1

Suite Junior with Garden View

  • 602 sq ft
  • Sleeps 4

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 602 sq ft
  • Sleeps 4

Suite Junior with View

  • 602 sq ft
  • Sleeps 4

Suite Junior with View

  • 602 sq ft
  • Sleeps 2

Suite Junior with View

  • 602 sq ft
  • Sleeps 2

Suite Junior with View

  • 602 sq ft
  • Sleeps 2

Suite Junior with View

  • 602 sq ft
  • Sleeps 2

Suite Junior with View

  • 602 sq ft
  • Sleeps 2

Suite Junior with View

  • 602 sq ft
  • Sleeps 2

Suite Junior with Pool View

  • 602 sq ft
  • Sleeps 2

Suite Junior with View

  • 602 sq ft
  • Sleeps 2

About the neighborhood

Punta Cana

Located in Bávaro, Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive is within a few miles (5 km) of popular sights such as Bavaro Beach and Los Corales Beach. This 644-room, 5-star property has 5 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Barceló Bávaro Convention Center - 8 min walk - 0.5 miles
  • Cocotal Golf and Country Club - 16 min walk - 0.9 miles
  • The Lakes Barcelo Bavaro Golf Course - 17 min walk - 0.9 miles
  • Bavaro Beach - 18 min walk - 1.0 mile
  • Fun Republic - 19 min walk - 1.1 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪Jellyfish Beach Restaurant - ‬6 min drive
  • ‪La Brisa - ‬6 min drive
  • ‪La Piña - ‬7 min drive
  • ‪Caribe - ‬6 min drive
  • ‪Nova Beach Club - ‬5 min drive

About this property

Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies, free minibar items, and electric kettles are other standard amenities.
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 31 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 10 restaurants
  • 16 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Asador
  • El Charro
  • Gondola
  • Inari
  • La Boheme

Things to do

  • 27-hole adjacent golf course
  • 5 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Playground
  • Sauna
  • Shopping mall
  • Splash pad
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 31 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 5 floors
  • Built in 2019
  • Lifeguards
  • Mediterranean architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free minibar (limited items)

More

  • Air conditioning
  • Desk
  • Free international calls
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 6:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Lopesan Costa Bávaro Resort Spa Casino All Inclusive
Lopesan Costa Bávaro Spa Casino All Inclusive Punta Cana
Lopesan Costa Bávaro Resort Spa Casino All Inclusive Punta Cana
Lopesan Costa Bávaro Spa Casino All Inclusive Punta Cana
Lopesan Costa Bávaro Resort Spa Casino All Inclusive
Lopesan Costa Bávaro Spa Casino All Inclusive

Frequently asked questions

Is a free cancellation option available at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive?

Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive offers free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive?

As of Feb 18, 2026, prices found for a 1-night stay for 2 adults at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive on Mar 9, 2026 start from $424.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive?

This property is situated in Bávaro within a short 16-minute walk of Cocotal Golf and Country Club and also 20 minutes on foot from Fun Republic. You'll also find Bavaro Beach and Los Corales Beach within a short drive.

Is parking available on site at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive?

Yes, secured self parking is offered for free at the all-inclusive property.

Is a spa located at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, sports massages, body wraps, and aromatherapy.

Does Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive have a casino on the premises?

No, Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive doesn't have a casino.

Will I find an indoor pool at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have pool access between 7:00 AM and 6:00 PM.

What will couples enjoy most about a stay at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 5 outdoor pools, a poolside bar, and 10 restaurants.

Does Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive have a restaurant with a breakfast menu?

Yes, Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive has 10 restaurants, and serves free buffet breakfast each morning.

Will Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive though service animals are welcome.

Does Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive?

The closest major airport to Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 10.9 mi away (25 minutes by car).

Are there rooms with balconies at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive?

Yes, every guestroom at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive.

Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 3681 out of 6489 reviews
Rating 8 - Good. 1230 out of 6489 reviews
Rating 6 - Okay. 799 out of 6489 reviews
Rating 4 - Poor. 393 out of 6489 reviews
Rating 2 - Terrible. 386 out of 6489 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose Rafael

Stayed 4 nights in Jan 2026

10/10 Excellent

Joanne

Stayed 5 nights in Nov 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 7 nights in Nov 2025

10/10 Excellent

Elsa

Stayed 7 nights in Nov 2025

2/10 Terrible

Sokol

Stayed 7 nights in Oct 2025

10/10 Excellent

Misol

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
clean, yummy food
Stayed 3 nights in Sep 2025

10/10 Excellent

Ngoc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars across the board! The service was amazing, especially the friendly staff. We loved how clean the room was, and the outdoor pool complex was a highlight of the trip. Plus, the breakfast variety was unbeatable!
Stayed 3 nights in Nov 2025

10/10 Excellent

Alfredo R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looked good on paper, but it was actually better in person. The staff was super helpful and friendly, the hotel was beautiful and modern and the food was amazing!! Especially the Asian and French restaurants. The bar right below the lobby of the hotel was our favorite because of the great service and friendliness of the staff. The service was sooo good that I need to give them a big shout out: Huge thanks to Narciso Juliany, Elisandra, Anabel, Dahainy, Gregory and Adreisy. Also at the Asian/Hibachi restaurant, we had the best cook (Patricio) preparing our meals. So engaging and full of energy and the food was outstanding!!! At the breakfast buffet we would always be serviced by Eusi Bido, he was one of the best and he always took care of us to the point that he would go above and beyond the call of duty. At the main pool, the entertainment was really good as well, those guys are full of energy and keep the crowd active and happy! The only two issues were that my room had a moldy smell and it was more intense at night time when we went to sleep. And we got the VIP package and were told that we would be able to get a late check out since our flight was late at night. The day I went to request it, the manager was not friendly or helpful and wanted to charge me if I needed to do a late check out. That left a bad taste in my mouth my last day at the resort. But overall, I love this property and will definitely come back with my family.
Stayed 5 nights in Nov 2025

2/10 Terrible

Elizabeth

The room flooded with water from the shower to the terrace. Reception wouldn't pick and when they did d
Stayed 3 nights in Nov 2025

10/10 Excellent

Eddy

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Nov 2025

10/10 Excellent

Eddy

Stayed 2 nights in Nov 2025

10/10 Excellent

Valerie Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was great!
Stayed 4 nights in Nov 2025

4/10 Poor

Janice

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk are very rude, servers are not very polite. Pool area needs to be a little more clean.
Stayed 4 nights in Nov 2025

10/10 Excellent

Jonathan Orozco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Honestly the best all inclusive I have ever stayed I don’t usually do reviews but I was very impressed and happy with there staff food and amenities I can’t say anything bad other then it’s a huge property like huge so it takes little to get used but that’s it and I won’t even but that as a bad thing it just something I noticed. People are so nice and fun it has something for every age and likes honestly great place. Food is great yes if your foodie and all you do is eat at súper nice restaurant then you will have something to say but for the average person it’s great big selection makes you try stuff that you would never do so 5 out 5 don’t let those bad comments steer you away it’s in all inclusive things could always be a little better but they could be a lot worst so keep your head in that’s a all inclusive and you well enjoy your stay as much as we did.
Stayed 7 nights in Nov 2025

6/10 Okay

Marty

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I did not receive free bottle of wine and room snacks even though I told the hotel reception desk 3 days in a row.
Stayed 5 nights in Nov 2025

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Something else, staff needs to be more friendly
Stayed 3 nights in Nov 2025

10/10 Excellent

Fam

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 7 nights in Nov 2025

6/10 Okay

Rolando

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food and drinks especially the beers
Stayed 2 nights in Nov 2025

10/10 Excellent

Ashley

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff were great.
Stayed 3 nights in Oct 2025

8/10 Good

Liezel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was big and the bed was comfy. There were lots pools around the resort and makes it not crowded.
Stayed 4 nights in Nov 2025

10/10 Excellent

michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Speechless
Stayed 4 nights in Nov 2025

10/10 Excellent

sanya

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was super nice and the resort was very clean
Stayed 7 nights in Nov 2025

10/10 Excellent

Sukhrab

Stayed 6 nights in Nov 2025

2/10 Terrible

Julian

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
During the stay at the resort, the experience was extremely disappointing from the very beginning. Check-in took over two hours even though there were only three people ahead in line. Later, the power went out for more than six hours, causing major disruptions throughout the property. With no air conditioning, guests had no choice but to cool off in the pool, yet the pool’s filtration system wasn’t working, leaving the water dirty and unsafe. The outage also shut off the water pumps, so toilets and running water were completely non-functional — and with over a thousand guests using toilets that couldn’t flush, conditions became extremely unsanitary. Basic amenities like ice for drinks were unavailable. When we complained, management — specifically Manager Carlos Santa — minimized the concerns by saying guests still had access to the beach or the pool, even though those areas were also affected. Despite the severity of the situation, the hotel attempted to compensate guests with only cheap bottles of wine instead of offering a refund or compensation for the day.
Stayed 4 nights in Oct 2025

10/10 Excellent

phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location!
Stayed 3 nights in Nov 2025

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