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Majestic Elegance Punta Cana - All Inclusive

4.5 out of 5.0

Recent guest reviews

It was our third time here with the adult only upgrade to Jr. Suite with butler. It is an overall great experience with some highs and some lows.

Everything is excellent. Food was amazingly wonderful! The staff was awesome and our butler is the best.

Long time since I tried an all inclusive. This was rated excellent. There was an excellent sections of food. Some very good, some did not fit my taste but a lot of variety that should please most. Building is 16 years old so there is some wear. We did have a few incidents with elevator not working but found a way around. Maintenance staff is visible everywhere and work hard to keep in good shape (IMHO) Our butler Theodore was excellent., visible and treated us well. Felix in the restaurant was also great. Many friendly staff and helpful despite the language barrier. Smiles and hellos. Enough things to do. Our beach had a seaweed problem several of the days so we just walked up to the next one. Hotel can't control that. My wife walked the beach and assessed other hotels (she had researched all) The smaller size of the Majestic Elegance and everything being in walking distance was great. Most of the other larger places looked like cattle farms. We would recommend highly and this is the one we would go back to.

Very elegant hotel with lots of fun activities day and night. Humid weather so dress comfortable and pools everywhere to use.

We chose majestic elegance for our honeymoon. Our stay was amazing the staff was super friendly and the animation team (Sandi and Darwins) really kept the crowd going and including everyone in activities. They get to where they even called you by name when they see you to speak everytime. We also enjoyed going to the entertainment shows every evening that majestic provides. I loved that there was always something to do! The bartenders are amazing as well! We never waited for a drink our entire stay! (Roberto was our favorite and always made us feel welcome when we walked up) we had an amazing time and would recommend this resort to anyone!

Very nice hotel, we were told we had VIP status, that was not true. We were told kid free, that was not true. Flavrs restaurant was being worked on so we walked alot. Food was not great. (Taste of food)

Wife and my 2 year where here for about 5 days and loved every minute of it.

Staff is awesome, friendly, energetic and always trying to help. They made the trip as enjoyable as it was. The room was very nice, however, at night it got a little too warm at night and nothing happened when we asked about having someone come and check it out. Our Butler was very nice and was great for the first few days but not sure how much value he provided and not sure if it was worth the extra dollars paid. Overall, the resort was beautiful and we had a great time.

The hotel is beautiful and constantly being maintained. Our concerns were quickly addressed. Highly recommended. The only downside is at the airport. Where the locals try to take advantage of the tourists. This isn't out first time in the Dominican Republic with the same experience. For this reason alone we probably won't be back. I've been to many other places and this isn't allowed.

The Hotel and staff are great. It felt like a paradise

My boyfriend and I just got back from the Majestic Elegance in Punta Cana! This resort is beautiful. The beach, pool, rooms, decor, and the staff are all top notch! We stayed in the Junior Suite Jacuzzi (not the elegance club). We were going to upgrade, kind of wish we did, but it was still a pleasant time!

Honestly to many things to complain about at the beginning of my trip to begin to list them all. Staff did address all of my issues. My family had a good time. I’ve worked at Ritz Carlton and I hold service to a different standard.

Wife fell down step upon arrival at room. This is an extremely dangerous tripping hazard. Tile should at least be a different color so you can distinguish the different levels.

Resort was very nice, food was what i expected, im never one to complain about things but in this case i felt it was warrented. The butler service was a joke, upon arriving we were supposed to get a tour of the resort. He told us im supposed to show u the resort but i dont have time. So we said ok, told him i just want my group taken care of and ill take care of u all week just come see me and gave him a 20, he said no problem ill take care of everything, after that i tried contacting him for 2 days never responded so i asked a manager to please get me someone who will be available, they said they would change the butler. They never did, 2 days later he approaches me out of no where basically giving me some bs excuse. I say whatever we can start from scratch and start over he says ill get u a new butler. I said sounds good. My friends still had him as their butler did nothing for them he was just a guy with a major attitude problem his name was (Theodore). We all noticed most of the staff to almost feel bothered when we asked for something and this is while im tipping them. Even with their attitudes i still tipped around 400 dollars for the week just cause i believe in tipping. Really was a waste of money. Overall the resort its self was very nice. But the service really ticked me off for that reason i wouldnt go back to this resort.

We love this hotel staff, food, room , beach everything outstanding we will definitely go back.

Majestic elegance is a beautiful resort to go a lot of people give bad review and stupid rating don't let them mislead you my experience was fantastic food drinks was great and the people are wonderful and my butler Erickson is excellent I give him 5 star is the place to go.

What made our trip special was the excellent service from bartender staff. Special Thanks to Reyes from Coco's club for your great service and contagious actitude!!! And also other staff from different bars. We have been in Cancun and Cabo in the past so Punta Cana was just fine when it comes to location, food and comfort. Upgrade to Club room and services was not worthy to my personal opinion. All the fun was in the main pool and other main areas. We will definitively come back to Majestic Elegance to visit the lovely staff. They really where the ones who made the difference in our trip to the Caribbean!!!

From the beginning of the trip to the end of the trip, whenever I would walk through the resort, all staff would acknowledge me in a very friendly and welcoming way ! Restaurants were very nice and you could find whatever cuisine you want !

This vacation was very relaxing and enjoyable. The staff was very nice and friendly.

Went with my wife and another couple. They were doing renovations behind our room, not the most pleasant of sounds/views. So we changed our room to a swim up suite for an extra $70 a night. The room was much better and put us right across from the pool bar.

Playa Bavaro - Punta Cana Punta Cana La Altagracia

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Bavaro within 2 miles (3 km) of Punta Blanca Golf Course, Majestic Elegance Punta Cana - All Inclusive is within a few miles (5 km) of Hard Rock Golf Club at Cana Bay. This 597-room, 4.5-star resort has a private beach, a full-service spa, and a casino. It's near the airport and also close to Iberostar Golf Course and White Sands Golf Course.


Dining

Free hot/cold buffet breakfast is served each morning from 7 AM to 10 AM. There are multiple options for onsite dining with 6 restaurants, including Flavours, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Limited Gourmand with its garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Majestic Elegance Punta Cana - All Inclusive's 597 air-conditioned rooms provide free minibar items, balconies or patios, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus plasma TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, designer toiletries, and bathrobes. Other amenities include free bottled water, ceiling fans, and safes.


Property features

Majestic Elegance Punta Cana - All Inclusive features a private beach, a full-service spa, and a casino. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, an outdoor pool, and a lazy river.

Room options

One Bedroom Suite with Jacuzzi

King 1 | Sleeps 4

Majestic Junior Suite Swim Up w/Jacuzzi

Full 2 | King 1 | Sleeps 4

Colonial Junior Suite with Jacuzzi

King 1 | Sleeps 4

Junior Suite (with Jacuzzi)

Full 2 | King 1 | Sleeps 4

Guest reviews for Majestic Elegance Punta Cana - All Inclusive

Everyone (115) Couples (340) Business (2) Family (85) Friends (61) Other (13)
4

ai w/upgrade to adult only elegance club

Couples

It was our third time here with the adult only upgrade to Jr. Suite with butler. It is an overall great experience with some highs and some lows.

By , from Texas, USA on Dec 11, 2017

5

beyond satisfied

Everyone

Everything is excellent. Food was amazingly wonderful! The staff was awesome and our butler is the best.

By , from Alabama on Dec 5, 2017

Review comment responded on Dec 7, 2017

Dear amie, We are so grateful that you took the time to write about your recent experience at our resort. We greatly appreciate your compliments towards our resort, delicious food, staff and we are so happy to know that you enjoyed the Butler service. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

5

don't ignore this place.

Everyone

Long time since I tried an all inclusive. This was rated excellent. There was an excellent sections of food. Some very good, some did not fit my taste but a lot of variety that should please most. Building is 16 years old so there is some wear. We did have a few incidents with elevator not working but found a way around. Maintenance staff is visible everywhere and work hard to keep in good shape (IMHO) Our butler Theodore was excellent., visible and treated us well. Felix in the restaurant was also great. Many friendly staff and helpful despite the language barrier. Smiles and hellos. Enough things to do. Our beach had a seaweed problem several of the days so we just walked up to the next one. Hotel can't control that. My wife walked the beach and assessed other hotels (she had researched all) The smaller size of the Majestic Elegance and everything being in walking distance was great. Most of the other larger places looked like cattle farms. We would recommend highly and this is the one we would go back to.

By , from Wisconsin on Nov 21, 2017

Review comment responded on Nov 25, 2017

Dear Max Credits, Thank you for your kind review and for recommending Majestic Elegance to future travelers. We thank you infinitely for sharing with us, such wonderful comments about your recent experience in our property. It is a pleasure to know that we have exceeded your expectations and that you enjoyed our beautiful facilities and excellent service from our entire team, who are always focused on providing the best care. We are thrilled to read that you were extremely satisfied with the level of service received from our team members, especially Theodore and Felix, and we will let them know that you appreciated their services. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We appreciate you taking the time to share your thoughts with us. We hope to see you many more times for even more excellent vacation experiences. With warm regards, Yessica Marte Customer Care Majestic Resorts

5

vacation on the beach 2017

Everyone

Very elegant hotel with lots of fun activities day and night. Humid weather so dress comfortable and pools everywhere to use.

By on Nov 18, 2017

Review comment responded on Nov 20, 2017

Dear Valuable Guest, Greetings from Majestic Elegance and thank you very much for taking the time to share your review here on Expedia. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. With warm regards, Yessica Marte Customer Care Majestic Resorts

5

honeymoon

Everyone

We chose majestic elegance for our honeymoon. Our stay was amazing the staff was super friendly and the animation team (Sandi and Darwins) really kept the crowd going and including everyone in activities. They get to where they even called you by name when they see you to speak everytime. We also enjoyed going to the entertainment shows every evening that majestic provides. I loved that there was always something to do! The bartenders are amazing as well! We never waited for a drink our entire stay! (Roberto was our favorite and always made us feel welcome when we walked up) we had an amazing time and would recommend this resort to anyone!

By , from South Carolina on Nov 14, 2017

Review comment responded on Nov 16, 2017

Dear Ashley, First of all congratulations on your recent wedding. We are truly honored that you chose us for your honeymoon celebration. We are delighted to see that you enjoyed our fantastic entertainment options. We appreciate you taking time to acknowledge Sandi, Darwins and Roberto's services. All of us look forward to welcoming you back in the near future, maybe for your wedding anniversary. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

4
Everyone
Sandra, one of the wonderful servers.

Very nice hotel, we were told we had VIP status, that was not true. We were told kid free, that was not true. Flavrs restaurant was being worked on so we walked alot. Food was not great. (Taste of food)

By , from Florida on Nov 5, 2017

Review comment responded on Nov 7, 2017

Dear Sharon, We are so grateful that you took the time to write about your recent experience at our resort. We would like to apologize for any inconvenience you experienced during your stay due to the level of service you received from our staff members. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff and we are sorry to hear you didn't feel you were treated in this manner. We have specifically noted your comments regarding your food experience. Please be assured that we take this matter very seriously and is of paramount importance to us as we strive to offer a wide option of restaurants with different variety for our guest’s satisfaction. We have brought this incident to the immediate attention of the Executive Chef, Food & Beverage Manager and General for review and improvement. We all look forward to your next visit to Majestic Elegance. With warm regards, Yessica Marte Customer Care Majestic Resorts

5

great place

Everyone

Wife and my 2 year where here for about 5 days and loved every minute of it.

By , from los angeles, ca on Nov 5, 2017

Review comment responded on Nov 7, 2017

Dear Edgar, Thank you for taking the time to share your feedback regarding your stay with us. It was our pleasure to have them as our guests and we are truly delighted to know that their stay with us was enjoyable and memorable for the entire family. We hope to welcome you back soon for another memorable vacation we hope you will cherish forever. With warm regards, Yessica Marte Customer Care Majestic Resorts

4

great resort, however ......

Everyone

Staff is awesome, friendly, energetic and always trying to help. They made the trip as enjoyable as it was. The room was very nice, however, at night it got a little too warm at night and nothing happened when we asked about having someone come and check it out. Our Butler was very nice and was great for the first few days but not sure how much value he provided and not sure if it was worth the extra dollars paid. Overall, the resort was beautiful and we had a great time.

By , from NJ on Nov 5, 2017

Review comment responded on Nov 7, 2017

Dear Anthony, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. It is a pleasure to know that you enjoyed our resort and that you appreciated our beautiful beach. We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. However, we deeply regret that you didn’t find your butler service, some of the maintenance services and the nightly entertainment to your satisfaction. We believe that the only way to achieve the constant improvement, guest satisfaction and quality service that we strive for is by listening carefully to the criticism, comments and suggestions of our guests. Please be assured that we have brought your comments to the immediate attention of Senior Management for review and improvement. We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future. With warm regards, Yessica Marte Customer Care Majestic Resorts

5

beautiful hotel!!!

Everyone

The hotel is beautiful and constantly being maintained. Our concerns were quickly addressed. Highly recommended. The only downside is at the airport. Where the locals try to take advantage of the tourists. This isn't out first time in the Dominican Republic with the same experience. For this reason alone we probably won't be back. I've been to many other places and this isn't allowed.

By on Nov 4, 2017

Review comment responded on Nov 6, 2017

Dear Valuable Guest, Thank you for your kind review and for recommending Majestic Elegance to future travelers. It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable for you. We are delighted that we had the opportunity to be at your service. We truly appreciate your generous support, and we sincerely hope you join us for another wonderful getaway soon. With warm regards, Yessica Marte Customer Care Majestic Resorts

5
Everyone

The Hotel and staff are great. It felt like a paradise

By , from New Jersey on Nov 1, 2017

Review comment responded on Nov 2, 2017

Dear Augusto, We really appreciate that you have taken the time to share your experience with us. It is a pleasure to know that you enjoyed our resort and that you appreciated our amazing staff during your time with us. Thank you so much for your kind words. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts