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Majestic Elegance Punta Cana - All Inclusive

4.5 out of 5.0

Recent guest reviews

This was our second time coming here- everything is great.

Could not be more happy with our stay everyone was so friendly perfect trip

Fantastic place with an attentive staff that was there when you needed them.

This vacation was really nice from the begining to the end thank you magestic for give me and my family another nice vacation.

Room had a smell of cigarette and mold. Has to complain a few times. No Wi-Fi . Our butler was not very good. This is our second year and hotel had gone down . Food was good and staff very friendly. Not enough service at the beach for drinks

PERFECT! Everything was perfect. Food, staff, drinks, rooms...we will definitely be returning to this resort.

I have been to many resorts 5 stars and i tell u they were all nice and just about 5 star, this place is supposed to be 5 star but maybe 10 years ago when they built it not now.... everything is whatever ill make an easy list so u can understand... Rooms : terrible,old, outdated, mold everywhere, bathroom and sinks old and ac units full of mold and nasty dust Beach: beautiful but need to update beach chairs they are so old its not even funny Restaurants food and drinks: ok nothing special except for the japanese place Buffet pretty good Drinks made with premade mix fake juices and watered down Entertaining: boring, lame , club is ok full of young kids , shows were really pathetic Gym: moldy outdated Spa: nice maybe the nicest thing Stuff and waitresses:great and attentive Overall 3.5 star not 5 star needs major updates rooms ac units bathrooms.... i would definitely go back to punta cana but definitely not here overpriced for what u get it should be a 3.5 star definitely not 5

I had a wonderful time in Punta Canna. I stayed for 5days it was my birthday weekend. It was a birthday that I will never forget, my room was gorgeous. I had a great view , the service at the hotel was wonderful. I would recommend all my family and friends to stay at this hotel when they are in Punta Canna.

Beautiful lobby, grounds, pool, soft sand. Great food. Service a little slow. Had several issues with condition of the room requiring repairs (loud balcony door squeak; refrigerator and safe did not work. Not as clean as we would like. Smoke alarm went off every night waking us up several times. Music was good but shows were very amateurish. Drinks and beach were so awesome enough that we would overlook any issues we had and return again.

Check-in was tedious, we arrived an hour early for check-in, some in our party of 10 received their rooms right away while several of us were told to enjoy the lunch buffet or bars and return at 3PM for our rooms. At 3PM I was told that my room wasn't ready and check back in 15 minutes. After 15 minutes I was told to come back in another 15 minutes, meanwhile busloads of other guests arrived and assigned their rooms. Finally got checked in at 4PM and a friendly bellman got us to our room with our luggage. When we started to unpack I noticed the room fridge had not been restocked and was running warm, and our safe combination could not be set. I called service and they assured me that a tech was on the way. Staff restocked our fridge I adjusted it to get some cooling. Finally after an hour and me returning to reception to inquire about the safe, a technician arrived and worked to reset it so we could enter our own code. I was contacted by the guests services manager concerned about a negative review I posted and if everything had been corrected to my satisfaction. She also asked that I update my review in return for comped 25 minute massages for my wife and I. The manager assured me they will use my check-in issue to retrain the reception staff. As for the resort itself, WONDERFUL and FRIENDLY staff members throughout the complex, great adult beverages, delicious food and warm sunny weather. Only downside was returning to freezing east coast weather.

The staff was excellent and very friendly. The hotel is showing some age but it was very clean.

Comfortable room clean,spacious. Buffet very good,restaurants really good food.We had an overall positive experience lots of relaxation .

Booked this hotel for my parents and they absolutely love it and are planning on going again in a few months. They loved the food, the activities, the beach, their room, and the hotel staff were very helpful with everything. They have had vacations at many places and countries but this hotel has been the best for them.

Everything was better than expected including the food which was great!

My husband and I had an amazing experience. The staff was very friendly and helpful. Great place for a vacation!

Wonderful time. Hard to find a chaise lounge near the pool!

nice resort overall. Check in is extremely long. Unnecessary wait times for room and long tour.

Returned to Majestic Elegance for our 48th wedding anniversary! A short 25 minute ride and greeted with a nice cold tasty drink and a warm towel. The staff at the desk are friendly and efficient. We reserved an adults only room so was taken to the Elegance club room. There we had access to light sandwiches and desserts, plus a wide variety of drinks. We met our butler, who was the same one we had last year! He greeted us with a big smile and a friendly hug. Our room was nice including a hot tub and balcony. Our door was decorated with 2 banners. “Welcome back” and “Happy Anniversary!” Our butler decorated our room on the day of our anniversary and set up the hot tub with rose petals and bubbles! He also left balloons and a rose petal heart on the bed. Food was great, and service everywhere was very attentive. There was usually 2 entertainments each night. Music of some sort in the open garden area, and a stage presentation of a wide variety in the theater area. Sunday’s there is a beach party dinner. I suggest you get there early because food disappears quickly and is not that good cold. I speak from this years experience because we arrived on Sunday so didn’t get down there early as we did the year before. There is music and entertainment as well. My only negative comment is that this year we saw a lot of children In The adults only area. This didn’t happen last year. I chose adults only So expected that. I am a grandma, love kids but this Was an adult trip.

Nice resort. Food is good. Entertainment just ok Staff was very 👍 Pool

You couldn’t say enough about the staff they employ. They go out of their way to help you. The entertainment was super headed by Edu. His entertainment was extraordinary. I can’t name them all but his entire group really keeps you going. The restaurants and buffets had a wide variety of foods which I enjoyed. I would highly recommend this hotel to others.

Playa Bavaro - Punta Cana Punta Cana La Altagracia

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within 2 miles (3 km) of Punta Blanca Golf Course, Majestic Elegance Punta Cana - All Inclusive is within 3 miles (5 km) of Hard Rock Golf Club at Cana Bay. This 597-room, 4.5-star resort has a private beach, a full-service spa, and a casino. It's near the airport and also close to Arena Gorda Beach and Iberostar Golf Course.


Dining

Free hot/cold buffet breakfast is served each morning from 7 AM to 10 AM. There are multiple options for onsite dining with 6 restaurants, including Flavours, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Limited Gourmand with its garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Majestic Elegance Punta Cana - All Inclusive's 597 air-conditioned rooms provide free minibar items, balconies or patios, and coffee makers. Guests can expect to find free WiFi and wired Internet, plus plasma TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, designer toiletries, and bathrobes. Other amenities include free bottled water, ceiling fans, and safes.


Property features

Majestic Elegance Punta Cana - All Inclusive features a private beach, a full-service spa, and a casino. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, an outdoor pool, and a lazy river.

Guest reviews for Majestic Elegance Punta Cana - All Inclusive

Everyone (152) Couples (341) Business (2) Family (85) Friends (61) Other (13)
5
Everyone

This was our second time coming here- everything is great.

By on Apr 16, 2018

Review comment responded on Apr 17, 2018

Dear Valued Guest, Thank you for choosing us again and taking the time to share your rating regarding your recent stay with us We greatly value the voice of each of our guests and put a great deal of effort into establishing effective steps for constant development and progress. Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve. Warm regards, Juan Cabrera Customer Care Majestic Resorts

5
Everyone

Could not be more happy with our stay everyone was so friendly perfect trip

By on Apr 14, 2018

Review comment responded on Apr 14, 2018

Dear Valued Guest, On behalf of the Majestic Resort team, we would like to thank you for choosing us! We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic. We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon. Warm regards, Juan Cabrera Customer Care Majestic Resorts

5
Everyone

Fantastic place with an attentive staff that was there when you needed them.

By on Apr 8, 2018

Review comment responded on Apr 10, 2018

Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We are grateful that you appreciated the helpfulness and dedication of our team throughout the resort; it is always our pleasure telling our team that they have exceeded our guest’s expectations. We hope to welcome you back soon for another memorable vacation we hope you will cherish forever. Warm regards, Juan Cabrera Customer Care Majestic Resorts

5

really nice

Everyone

This vacation was really nice from the begining to the end thank you magestic for give me and my family another nice vacation.

By , from sc on Apr 4, 2018

Review comment responded on Apr 5, 2018

Dear Don, Thank you for taking the time to share your rating regarding your recent stay with us. It was our pleasure to have you as our guests and that your expectations were exceeded from the moment you stepped foot at the resort up until your departure. We are truly delighted to know that your stay with us was enjoyable and memorable for the entire family We hope to welcome you back soon for another memorable vacation we hope you will cherish forever. Warm regards, Juan Cabrera Customer Care Majestic Resorts

3
Everyone

Room had a smell of cigarette and mold. Has to complain a few times. No Wi-Fi . Our butler was not very good. This is our second year and hotel had gone down . Food was good and staff very friendly. Not enough service at the beach for drinks

By , from connecticut on Mar 31, 2018

Review comment responded on Mar 31, 2018

Dear miriam, Thank you for taking the time to share your feedback regarding your recent stay with us. We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that we have taken note of your comments regarding the room ambiance, the Internet, Butler and drink services. We would love the opportunity of welcoming you back. Rest assured that we will do everything in our power to make your next stay fantastic. Warm regards, Juan Cabrera Customer Care Majestic Resorts

5
Everyone

PERFECT! Everything was perfect. Food, staff, drinks, rooms...we will definitely be returning to this resort.

By on Mar 26, 2018

Review comment responded on Mar 27, 2018

Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. We hope you enjoyed every minute of your vacation in the beautiful Dominican Republic. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Lisbeth Aponte Customer Care Majestic Resorts

3

love punta cana but not so much this place 3/4/18

Everyone

I have been to many resorts 5 stars and i tell u they were all nice and just about 5 star, this place is supposed to be 5 star but maybe 10 years ago when they built it not now.... everything is whatever ill make an easy list so u can understand... Rooms : terrible,old, outdated, mold everywhere, bathroom and sinks old and ac units full of mold and nasty dust Beach: beautiful but need to update beach chairs they are so old its not even funny Restaurants food and drinks: ok nothing special except for the japanese place Buffet pretty good Drinks made with premade mix fake juices and watered down Entertaining: boring, lame , club is ok full of young kids , shows were really pathetic Gym: moldy outdated Spa: nice maybe the nicest thing Stuff and waitresses:great and attentive Overall 3.5 star not 5 star needs major updates rooms ac units bathrooms.... i would definitely go back to punta cana but definitely not here overpriced for what u get it should be a 3.5 star definitely not 5

By , from newyork, us on Mar 26, 2018

Review comment responded on Mar 29, 2018

Dear Deny, Thank you for taking the time to share your rating regarding your recent stay with us. We are truly sorry to know that your experience did not turn out to be thoroughly satisfactory. On behalf of all of us here at Majestic, we apologize for any inconvenience you experienced during your stay, and we promise to review and analyze all your comments in order to improve. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence. Warm regards, Lisbeth Aponte Customer Care Majestic Resorts

5

great hotel

Everyone

I had a wonderful time in Punta Canna. I stayed for 5days it was my birthday weekend. It was a birthday that I will never forget, my room was gorgeous. I had a great view , the service at the hotel was wonderful. I would recommend all my family and friends to stay at this hotel when they are in Punta Canna.

By , from philadelphia,pa on Mar 26, 2018

Review comment responded on Mar 26, 2018

Dear Janeen, Thank you for taking the time to share your rating regarding your recent stay with us. We are so happy that we exceeded your expectations and made your birthday celebration a memorable experience. We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon. Warm regards, Lisbeth Aponte Customer Care Majestic Resorts

4

gorgeous beach

Everyone

Beautiful lobby, grounds, pool, soft sand. Great food. Service a little slow. Had several issues with condition of the room requiring repairs (loud balcony door squeak; refrigerator and safe did not work. Not as clean as we would like. Smoke alarm went off every night waking us up several times. Music was good but shows were very amateurish. Drinks and beach were so awesome enough that we would overlook any issues we had and return again.

By on Mar 25, 2018

Review comment responded on Mar 26, 2018

Dear Valued Guest, Thank you for taking the time to share your rating regarding your recent stay with us. It is truly motivating to read your kind words in regards to your stay and we are so pleased to see that you enjoyed our beautiful beach, fantastic grounds and nice pool areas. However, we truly regret that you didn't find you room maintenance and housekeeping services to your satisfaction. Please accept our apologies for any inconvenience you experienced during your stay. We hope you will give us another chance to do all in our power to make it up to you on your next visit. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Warm regards, Lisbeth Aponte Customer Care Majestic Resorts

4
Everyone

Check-in was tedious, we arrived an hour early for check-in, some in our party of 10 received their rooms right away while several of us were told to enjoy the lunch buffet or bars and return at 3PM for our rooms. At 3PM I was told that my room wasn't ready and check back in 15 minutes. After 15 minutes I was told to come back in another 15 minutes, meanwhile busloads of other guests arrived and assigned their rooms. Finally got checked in at 4PM and a friendly bellman got us to our room with our luggage. When we started to unpack I noticed the room fridge had not been restocked and was running warm, and our safe combination could not be set. I called service and they assured me that a tech was on the way. Staff restocked our fridge I adjusted it to get some cooling. Finally after an hour and me returning to reception to inquire about the safe, a technician arrived and worked to reset it so we could enter our own code. I was contacted by the guests services manager concerned about a negative review I posted and if everything had been corrected to my satisfaction. She also asked that I update my review in return for comped 25 minute massages for my wife and I. The manager assured me they will use my check-in issue to retrain the reception staff. As for the resort itself, WONDERFUL and FRIENDLY staff members throughout the complex, great adult beverages, delicious food and warm sunny weather. Only downside was returning to freezing east coast weather.

By , from Washington DC area (NOVA) on Mar 24, 2018

Review comment responded on Mar 27, 2018

Dear Rick, Thank you for taking the time to share your rating regarding your recent stay with us. We are delighted that we had the opportunity to be at your service. We are so glad to know that you enjoyed our fantastic staff, delicious food and tasty drink. However, we truly regret that you didn't find your check in experience and room maintenance to your satisfaction. Please accept our apologies for any inconvenience you experienced during your stay. We hope you will give us another chance to do all in our power to make it up to you on your next visit. We all look forward to your next visit to Majestic Elegance. Warm regards, Lisbeth Aponte Customer Care Majestic Resorts