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Majestic Elegance Punta Cana - All Inclusive

4.5 out of 5.0

Recent guest reviews

Went with my wife and another couple. They were doing renovations behind our room, not the most pleasant of sounds/views. So we changed our room to a swim up suite for an extra $70 a night. The room was much better and put us right across from the pool bar.

Great experience at Majestic Elegance, despite Hurricane Irma. Only lost 1 1/2 days of beach time. Resort and staff well prepared and luckily storm went by 90 miles to the north. Just some wind and rain. Do NOT miss the Beach Party on Sundays. Great food, live music and dancing. A great time had by all!

The food was to poor quality,I was specting more from management when I aproachen about I book my package whit orbitz and I paid for a private ride from the airport and back they took over 1 1/2 hour to get me to my hotel and back to the airport because the put us on a bus who stop in over 10 different resorts I will never book a trip whit orbitz again

I had a wonderful time and will return again. The check in process needs improvement. After travelling 11 hours, we waiting almost 2 hours to get into our room. A couple of days, our room was not cleaned well. The bedding smelled like mildew. I had to get the butler to get the full bedding changed. A more variety in the VIP room snacks. Ice Cream never worked. My biggest disappointment was the change in schedule for the Michael Jackson show. NOT FAIR!

The day we arrived, they were "overbooked!" How does that even happen when I had made reservations months in advance??? So it took them several hours that day to accommodate us in a neighboring hotel, and then several hours the next to put us back in our original room...what a waste of time!! Food was ok, not great by any means. Staff was outstanding, everyone on our vacation was actually. Room was average with no view (our first night we had bottom floor with our own pool in the back door!) Over all it was good, just hated that we had such a waste of time the first 2 days. They tried to compensate with $100 in resort credit, even though my husband and I both clearly heard him say it would be $200!

Foods are very good. Drinks are good. Excellent service

This was my 4th All Inclusive Trip, 2nd to the DR. You cannot beat the value for your money. The Elegance Club rooms are 100% worth the extra cost. It start with the private check in. You have access to 2 private pools, 2 private lounges (great snacks/drinks) and 2 private beach areas. We never had a single issue getting a hut by the ocean or bali bed by the pools. My wife and I did not have 1 bad meal in 7 days and the drinks were made very well. The staff was awesome! The room was very clean and did not have any odor. We stayed on the Elle side and loved it. We went with a group of 13 people and everyone had a great time. The night life at this resort is excellent. The shows were very enjoyable. There are many bars open at night. You can either find a loud/happening bar or just go close to beach and relax. We will absolutely be returning to Majestic when we go back to the DR.

Beatiful property Nice beach! Club adult only zone is the best

We came here last year and came back because of the quality of food, drinks and entertainment. The enterteiners, FIFi, Skinny Sexy, Blackie, Omar, Tata and everyone else made us feel right at home, we love those guys!!!!! We have recommended our friends to come here and we'll be back for sure. Thank you Majestic.

We had a few inconsistencies and were not dealt with appropriately. I was disappointed with the outcome of my complaints.

This was my first all inclusive hotel but my wife's second. Food was Great at all the formal eating areas, buffet's I feel had a great selection of food for everyone. Drinks were great and I saw A LOT of hotel staff working their tails off. They had a EXCELLENT entertainment crew that did pretty cool nightly shows, (they are not Vegas shows but definitely pretty good for the hotel. Overall, we had a great experience, great butler" Orlando", and was very satisfied with everything at the hotel.

What a gorgeous place! Every need was met x10. Hmmmm...what was majestic about it? Great live music every night, beautiful beach, bars in all areas, great food (especially the buffet...unreal variety), quiet rooms, friendly staff, awesome physical space, high quality shows (especially Michael Jackson and the Latin dance music nights). Do yourself a favor and learn a few phrases you can use with the staff. Do you have to? No...many speak English. But it's just polite and respectful. It goes a long way in the eyes of someone from the other country when a customer makes the effort to speak their language.

This was my second stay at this hotel; 2016, 2017. I was totally satisfied in 2016 but a little disappointed in 2017. When taking a shower, I had to push water w/foot into the drain or water may go under door and into other room. A/C worked great but leaked & nothing was corrected till plaster started to fall down. They say snack included but its really a chocolate bar which they didn't leave for 4 days. Entertainment staff were GREAT. I still had a nice time & would recommend this hotel.

The staff was excellent. All very very friendly and welcoming. I have absolutely no complaints about the staff as they treated us very well and made sure our stay was comfortable. We loved the fun festivities they do every night. It was always something different. All the entertainment was definitely enjoyable. The food at all the restaurants was delicious! We loved every minute when we were there.

Hotel is nice, clean and friendly staff. Beach is terrible too much sea weeds. A lot of walking to beach, breakfast, restaurants. Too much walking

Very nice all inclusive resort. All the facilities seemed to be very well maintained. All the employees were professional and polite. Most of the workers we dealt with spoke reasonable English. Our room, adults only section, Jr. Jacuzzi suite, was very nice although there were two minor maintenance issues. There were 5 restaurant choices. The main buffet had good variety and decent food for all meals. Their Gourmet restaurant was good. The seafood restaurant was good. The steak house was OK. The Japanese tepanyaki restaurant was entertaining but the food was not even remotely cooked Japanese style or flavor. Way over cooked and I'm pretty sure the chef had no real training in tepanyaki cooking or Japanese flavors. Lots of pools, lots of entertaining activities throughout the day, plenty of bars, waiters/waitresses, and reasonable selection of liquors. Very nice clean beach with plenty of lounges and cabana beds. The wait staff came around reasonably frequently. The two minor issues with our room did not bother us much. The smoke/CO detector was hanging out of the wall by its wires ( it did appear to be functioning normally) and the adjustable shower head would not hold its position (I rigged a temporary fix by tying a washcloth around it). Although our room "butler" was made aware of these issues on our first day, they were never addressed while we were there. The issues did not impact our enjoyment of our room or the rest of the resort, so we did not push it.

This place was so amazing. Beautiful grounds, good food and the Dominican people are by far the nicest people. The rooms are so comfortable and have everything you need. They made our honeymoon extra special with spoiling us and I really just can't say enough of this place. They kept us busy with all kinds of things to do. I recommend this resort. You will not be disappointed.

Friendly and helpful staff, courteous. Nice beach and clean sand. Not difficult to get chairs on beach and pool. Daytime entertainment is fun and engaging. Night time entertainment generally low quality and high-school quality. Good beverages at bar and top shelf liquor. Food is acceptable and a little above average for all-inclusive resorts. I like the fact that reservations are not needed for most restaraunts in evening. Excursions easily available athough very expensive. Good time all in all.

wonderful, as my grandson had wedding at the resort.

Amazing experience. I love the hotel and the amenities. Great experience

Room options

One Bedroom Suite with Jacuzzi

King 1 | Sleeps 4

Majestic Junior Suite Swim Up w/Jacuzzi

Full 2 | King 1 | Sleeps 4

Colonial Junior Suite with Jacuzzi

King 1 | Sleeps 4

Junior Suite (with Jacuzzi)

Full 2 | King 1 | Sleeps 4

Guest reviews for Majestic Elegance Punta Cana - All Inclusive

Everyone (97) Couples (339) Business (2) Family (85) Friends (61) Other (13)
3

would not repeat (sept 2017)

Everyone

Went with my wife and another couple. They were doing renovations behind our room, not the most pleasant of sounds/views. So we changed our room to a swim up suite for an extra $70 a night. The room was much better and put us right across from the pool bar.

By , from Philadelphia, PA on Sep 12, 2017

Review comment responded on Sep 14, 2017

Dear Aaron, Thank you for taking the time to share your feedback regarding your recent stay with us. We would like to extend our apologies for any inconvenience you experienced during your stay. Please be assured that we have taken note of all your comments regarding the food and your room location. We would love the opportunity of welcoming you back. Rest assured that we will do everything in our power to make your next stay fantastic. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

5

good times on the beach

Everyone

Great experience at Majestic Elegance, despite Hurricane Irma. Only lost 1 1/2 days of beach time. Resort and staff well prepared and luckily storm went by 90 miles to the north. Just some wind and rain. Do NOT miss the Beach Party on Sundays. Great food, live music and dancing. A great time had by all!

By , from St. Louis on Sep 9, 2017

Review comment responded on Sep 12, 2017

Dear Scott, We are so grateful that you took the time to write about your recent experience at our resort. We are so happy to hear that your expectations were exceeded from the moment you stepped foot at the resort up until your departure. We are delighted to see that you enjoyed our Beah Party. We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future. With warm regards, Rossel Tejeda Customer Care

3

the food was very mediocre i was especting more

Everyone

The food was to poor quality,I was specting more from management when I aproachen about I book my package whit orbitz and I paid for a private ride from the airport and back they took over 1 1/2 hour to get me to my hotel and back to the airport because the put us on a bus who stop in over 10 different resorts I will never book a trip whit orbitz again

By , from dunellen nj on Sep 9, 2017

Review comment responded on Sep 12, 2017

Dear ramiro toro, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to know that your experience did not turn out to be thoroughly satisfactory. On behalf of all of us here at Majestic, we apologize for any inconvenience you experienced during your stay. I have also forwarded your comments regarding our food to our Executive Chef for immediate review. We hope you will give us another chance to do all in our power to make it up to you on your next visit. Once again, thank you for your valuable comments as it is mainly through guest comments that we become aware of improvements that can be made and this constantly drives us to excellence. With warm regards, Rossel Tejeda Customer Care

4

elegance

Everyone

I had a wonderful time and will return again. The check in process needs improvement. After travelling 11 hours, we waiting almost 2 hours to get into our room. A couple of days, our room was not cleaned well. The bedding smelled like mildew. I had to get the butler to get the full bedding changed. A more variety in the VIP room snacks. Ice Cream never worked. My biggest disappointment was the change in schedule for the Michael Jackson show. NOT FAIR!

By on Aug 29, 2017

Review comment responded on Aug 31, 2017

Dear valuable Guest, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We believe that the only way to achieve the constant improvement, guest satisfaction and quality service that we strive for is by listening carefully to the criticism, comments and suggestions of our guests. All your comments will be carefully analyzed to take the appropriate corrective actions in each case and we appreciate this opportunity you have given us to improve, especially in the areas of housekeeping, snacks and the front Desk service. We will be here, waiting for your next holiday in MajesticElegance to, once again, make your vacation the very best.With warm regards, Melina Vásquez Customer Care Majestic Resorts

3

great hotel but....

Everyone

The day we arrived, they were "overbooked!" How does that even happen when I had made reservations months in advance??? So it took them several hours that day to accommodate us in a neighboring hotel, and then several hours the next to put us back in our original room...what a waste of time!! Food was ok, not great by any means. Staff was outstanding, everyone on our vacation was actually. Room was average with no view (our first night we had bottom floor with our own pool in the back door!) Over all it was good, just hated that we had such a waste of time the first 2 days. They tried to compensate with $100 in resort credit, even though my husband and I both clearly heard him say it would be $200!

By , from Washington State on Aug 23, 2017

Review comment responded on Aug 25, 2017

Dear maggie, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. Thank you for all your kind comments regarding our wonderful team! We are so grateful to you for your praises. We truly regret that you didn't find the check in experience to your satisfaction.Here at Majestic, it is never our intention to inconvenience our guests by any means. We do everything in our power to provide you with a quality experience and wonderful memories. However, occasionally a situation may arise which is out of our control. Be it plane delays, inclement weather, or unexpected operational adjustments, these situations are limited and rare but when they do occur, we try to minimize our guests´ inconvenience and put extra effort and care into creating a wonderful experience for them. If we have failed to do so for you, please accept our apologies. We hope to see you many more times for even more excellent vacation experiences. With warm regards, Melina Vásquez Customer Care Majestic Resorts

4
Everyone

Foods are very good. Drinks are good. Excellent service

By , from fl on Aug 20, 2017

Review comment responded on Aug 22, 2017

Dear louie, Greetings from Majestic Elegance and thank you very much for taking the time to share your review. We are delighted to see that you enjoyed our fantastic food and delicious food. We truly appreciate your generous support, and we sincerely hope you join us for another relaxing getaway soon. With warm regards, Melina Vásquez Customer Care Majestic Resorts

5

amazing hotel for the price!

Everyone

This was my 4th All Inclusive Trip, 2nd to the DR. You cannot beat the value for your money. The Elegance Club rooms are 100% worth the extra cost. It start with the private check in. You have access to 2 private pools, 2 private lounges (great snacks/drinks) and 2 private beach areas. We never had a single issue getting a hut by the ocean or bali bed by the pools. My wife and I did not have 1 bad meal in 7 days and the drinks were made very well. The staff was awesome! The room was very clean and did not have any odor. We stayed on the Elle side and loved it. We went with a group of 13 people and everyone had a great time. The night life at this resort is excellent. The shows were very enjoyable. There are many bars open at night. You can either find a loud/happening bar or just go close to beach and relax. We will absolutely be returning to Majestic when we go back to the DR.

By , from Orland Park, IL on Aug 17, 2017

Review comment responded on Aug 20, 2017

Dear Chris, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We are delighted to see that you enjoyed our beach area and that you had a good experience at our restaurants throughout the resort. Offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. We would love the opportunity to welcome you back. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

5

gorgeous hotel and friendly staff!!!

Everyone

Beatiful property Nice beach! Club adult only zone is the best

By on Aug 16, 2017

Review comment responded on Aug 18, 2017

Dear Valued Guest, We are so grateful that you took the time to write about your recent experience at our resort. It is a pleasure to know that you enjoyed our resort and that you appreciated your Elegance Club experience. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts

5

excellent entertainment staff

Everyone

We came here last year and came back because of the quality of food, drinks and entertainment. The enterteiners, FIFi, Skinny Sexy, Blackie, Omar, Tata and everyone else made us feel right at home, we love those guys!!!!! We have recommended our friends to come here and we'll be back for sure. Thank you Majestic.

By , from Miami, FL on Aug 13, 2017

Review comment responded on Aug 16, 2017

Dear Guillermo, We really appreciate that you have taken the time to share your experience Thank you for all your kind comments regarding our wonderful team members FIFi, Skinny Sexy, Blackie, Omar and Tata. We are so grateful to you for your praises. We hope to see you many more times for even more excellent vacation experiences. With warm regards, Melina Vásquez Customer Care Majestic Resorts

3

beautiful hotel but over rated

Couples

We had a few inconsistencies and were not dealt with appropriately. I was disappointed with the outcome of my complaints.

By , from New Jersey on Aug 10, 2017

Review comment responded on Aug 12, 2017

Dear Gadala, We really appreciate that you have taken the time to share your experience with us. We are delighted to see that you enjoyed our resort. Please accept our apologies for any inconvenience you experienced during your stay. We have brought your comment to the attention of Senior Management for review. We hope you will give us another chance to do all in our power to make it up to you on your next visit. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts