2/10 Terrible
Geoffrey Dowd
Nov 24, 2025
We booked a junior suite with a private pool for 6 days let me tell you the room looked beautiful unfortunately, we never got to see it.. when we got there, they told us the room we booked was unavailable, and i'm not sure how that happens,that's the purpose of reservation.. The front desk staff is not very helpful and at times borderline rude and gave us a "better room" they were just trying to pacify us saying they were giving us something special It didn't take long to find out that was not the case. We booked and paid for a specific kind of room, and for some reason, they gave it away to somebody else and told us too bad. That was my wife's birthday.. The property was not nearly as nice as the pictures, but it wasn't bad either.Just nothing special. It was a very, very quiet resort except for all the children, even in the adult's only area.. the whole thing was very disappointing, and we actually checked out two days early because the resort was so unaccommodating.
Geoffrey Dowd
Stayed 5 nights in Nov 2025














































