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Excellence El Carmen - Adults Only All Inclusive

Property class: 5 and above
VIP Access

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Photo gallery for Excellence El Carmen - Adults Only All Inclusive

Exterior
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Front of property
Exterior
Interior entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playas Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪8 min walk‬
  • Place, Macao Beach
    ‪20 min drive‬
  • Place, Cana Bay Golf Club
    ‪28 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪49 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Pool View

8.8 out of 10
Excellent
(78 reviews)
  • 800 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite

View from room

Junior Swim-Up Suite

8.8 out of 10
Excellent
(48 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View + 20% OFF SPA

View from room

Excellence Club Junior Suite Ocean View + 20% OFF SPA

9.4 out of 10
Exceptional
(14 reviews)
  • Ocean view
  • 800 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View

View from room

Junior Suite Ocean View

9.2 out of 10
Wonderful
(33 reviews)
  • Ocean view
  • 800 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite with Plunge Pool

View from room

Terrace Suite with Plunge Pool

8.8 out of 10
Excellent
(29 reviews)
  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Junior Swim-Up Suite + 20% OFF SPA

9.0 out of 10
Wonderful
(4 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

8.0 out of 10
Very good
(4 reviews)
  • Ocean view
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

View from room

Excellence Club Honeymoon Swim-Up Suite + 20% OFF SPA

9.2 out of 10
Wonderful
(7 reviews)
  • 1100 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

View from room

Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 2500 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

View from room

Excellence Club Beach Front Honeymoon Swim-up Suite + 20% OFF SPA

9.2 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 1000 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

View from room

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite with Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 1800 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite With Private Pool

View from room

Junior Suite With Private Pool

9.2 out of 10
Wonderful
(17 reviews)
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite with Private Pool + 20% OFF SPA

View from room

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

8.4 out of 10
Very good
(6 reviews)
  • 950 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View + 20% OFF SPA

Premium bedding, down comforters, free minibar, in-room safe

Excellence Club Junior Suite Pool View + 20% OFF SPA

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

View from room

Excellence Club Suite With Private Pool & Deck + 20% OFF SPA

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

View from room

Excellence Club Two-Story Rooftop Terrace Suite with Plunge Pool View + 20% OFF SPA

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE OCEAN VIEW

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE POOL VIEW

9.2 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO JUNIOR SWIM-UP SUITE

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO JUNIOR SWIM-UP SUITE

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE SUITE WITH PLUNGE POOL W/ POOL VIEW

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB TWO-STORY ROOFTOP TERRACE PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO EXCELLENCE CLUB SUITE WITH PRIVATE POOL & DECK

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE WITH PRIVATE POOL

  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

View from room

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SWIM-UP SUITE

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for FREE UPGRADE TO TERRACE SUITE WITH PLUNGE POOL

Premium bedding, down comforters, free minibar, in-room safe

FREE UPGRADE TO TERRACE SUITE WITH PLUNGE POOL

  • Sleeps 2
  • 1 King Bed

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  • On private beach
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  • Breakfast included
8.2 out of 10, Very Good, 2,451 reviews
$514 nightly
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About the neighborhood

Punta Cana

Located in Uvero Alto, Excellence El Carmen - Adults Only All Inclusive is 7 mi (11.3 km) from Macao Beach and 12.2 mi (19.7 km) from Cana Bay Golf Club. This 492-room, 5-star property has 6 outdoor pools along with a full-service spa and 12 restaurants.

What's nearby

  • Sirenis Aquagames Water Park - 8 min walk - 0.5 miles
  • Macao Beach - 20 min drive - 8.2 miles
  • Cana Bay Golf Club - 28 min drive - 12.9 miles
  • Bavaro Beach - 44 min drive - 22.0 miles
  • Punta Cana Beach - 54 min drive - 34.5 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 45 min drive

Restaurants

  • ‪Ice & Coffee Shop - ‬4 min drive
  • ‪Lobby Bar - ‬5 min drive
  • ‪Freestyle Tiered Pool and Bar - ‬5 min drive
  • ‪Wink - ‬4 min drive
  • ‪Spoon - ‬4 min drive

About this property

Excellence El Carmen - Adults Only All Inclusive

Guests of Excellence El Carmen - Adults Only All Inclusive have access to a full-service spa, 6 outdoor pools, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for DOP 14376.39 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this adults-only property include a sauna, a rooftop terrace, and free WiFi in public areas.
46-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, free toiletries, and toothbrushes and toothpaste. Free minibar items, coffee makers, and free international calls are also available.
6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Miile has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Excellence Punta Cana - Adults Only All Inclusive
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  • On private beach
  • Pool
  • Hot tub
  • All inclusive
9.2 out of 10, Wonderful, 2,624 reviews
Excellence Punta Cana - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 15 bars/lounges
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Agave
  • Basmati
  • Chez Isabelle
  • The Grill
  • The Kitchen Table

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (43 inches high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Beaux Arts architecture
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 46-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Free international calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: DOP 14376.39 per vehicle (roundtrip, maximum occupancy 2)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excellence El Carmen Adults All Inclusive Punta Cana
Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Punta Cana
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults Hotel Punta Cana
Excellence El Carmen Adults Hotel
Excellence El Carmen Adults Punta Cana
Punta Cana Excellence El Carmen - Adults Only Hotel
Hotel Excellence El Carmen - Adults Only
Excellence El Carmen - Adults Only Punta Cana
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence El Carmen Adults
Excellence El Carmen Adults Only All Inclusive
Excellence Carmen Punta Cana
Excellence El Carmen Adults All Inclusive Hotel Punta Cana
Excellence El Carmen Adults All Inclusive Hotel
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Excellence El Carmen Adults All Inclusive
Excellence El Carmen Adults Only All Inclusive
Hotel Excellence El Carmen - Adults Only All Inclusive
Excellence El Carmen - Adults Only All Inclusive Punta Cana
Excellence El Carmen Adults Only All Inclusive
Excellence El Carmen Adults Only
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
Excellence Carmen Inclusive
Excellence El Carmen Adults Only All Inclusive Open 09/2016
Excellence El Carmen Adults Only All Inclusive OPEN SEPT
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Frequently asked questions

Can I book all-inclusive rate plans at Excellence El Carmen - Adults Only All Inclusive?

Excellence El Carmen - Adults Only All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, tennis, and volleyball.

Is free cancellation available at Excellence El Carmen - Adults Only All Inclusive?

Excellence El Carmen - Adults Only All Inclusive provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

What can I see near Excellence El Carmen - Adults Only All Inclusive?

This property is situated in Uvero Alto, close to Macao Beach and Sirenis Aquagames Water Park.

Is parking available on site at Excellence El Carmen - Adults Only All Inclusive?

Yes, valet parking, self parking and long-term parking are free at the all-inclusive property.

Is a spa located at Excellence El Carmen - Adults Only All Inclusive?

Miile is the property's spa and services include hot stone massages, beach massages, couples treatments, and body wraps.

Does Excellence El Carmen - Adults Only All Inclusive have a casino on the premises?

No, Excellence El Carmen - Adults Only All Inclusive doesn't have a casino.

Will I find an indoor pool at Excellence El Carmen - Adults Only All Inclusive?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub.

What amenities will couples enjoy at Excellence El Carmen - Adults Only All Inclusive?

This adults-only all-inclusive property offers many amenities for couples such as a beach bar and 6 outdoor pools with some guestrooms featuring private pools.

Are there hot tubs at Excellence El Carmen - Adults Only All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Excellence El Carmen - Adults Only All Inclusive have a restaurant that serves breakfast?

Yes, Excellence El Carmen - Adults Only All Inclusive has 12 restaurants, and serves breakfast for a surcharge.

Will Excellence El Carmen - Adults Only All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Excellence El Carmen - Adults Only All Inclusive.

Does Excellence El Carmen - Adults Only All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Excellence El Carmen - Adults Only All Inclusive?

The closest major airport to Excellence El Carmen - Adults Only All Inclusive is Punta Cana Intl. Airport (PUJ), which is 27 mi away (45 minutes by car).

Are there rooms with balconies at Excellence El Carmen - Adults Only All Inclusive?

Yes, some guestrooms at this all-inclusive property offer either a deck or a terrace where guests can enjoy ocean or pool views.

Does Excellence El Carmen - Adults Only All Inclusive offer wedding services?

Take advantage of the wedding venue at Excellence El Carmen - Adults Only All Inclusive if you plan to say "I do" during your trip.

Excellence El Carmen - Adults Only All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2066 out of 2890 reviews
Rating 8 - Good. 456 out of 2890 reviews
Rating 6 - Okay. 193 out of 2890 reviews
Rating 4 - Poor. 71 out of 2890 reviews
Rating 2 - Terrible. 104 out of 2890 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay. We celebrated my wife’s 55th birthday there. Our favorite staff members were Stivenson, who we first met at Spice(Interactive Entertainment Hiabachi) and at The Kitchen Table. He’s so attentive and basically knew what we wanted when we got there. He would have a special table for us and our beverage would be coming up as soon as we sat down. Robinson was a good waiter too there. Yari was our entertainment and beach/pool staff. She’s so friendly and so welcoming to us all the time. This was a great time for us. My wife said this was the best birthday so far. We enjoyed The Grill for dinner, Sports Bar was good too, Los Olas was good for beach and pool time. The drinks were the bomb. Our overall experience there was a 10/10. We recommend people to be looking for Stivenson &his bubbly personality. The towel art in the room was really cute. The room service was good, too. No real complaints. And the drinks were great!!!
Last breakfast
Martini bar
Stayed 5 nights in Jan 2026

10/10 Excellent

Leslie K

Stayed 4 nights in Dec 2025

10/10 Excellent

Manuel, Fort Lee

Liked: Cleanliness, property conditions & facilities
Staff was friendly and super helpful
Stayed 4 nights in Jan 2026

10/10 Excellent

Manuel, Fort Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Best room service and the food at all the restaurants super good
Stayed 4 nights in Jan 2026

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence El carmen is a wonderful all inclusive resort. You will lack nothing. Staff go above and beyond to make your stay memorable. Dominican people truly are some of the most friendly people. Resort offers many activities day and night. There is always something fun to do. We are already planning our next trip!
Stayed 4 nights in Jan 2026

10/10 Excellent

Kassidy

Stayed 2 nights in Nov 2025

8/10 Good

Wenhui

Stayed 5 nights in Jan 2026

10/10 Excellent

Dwayne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
we loved this place, the only problem we had was people would save places at the beach in the morning and by the time we got there all the lounge chairs were claimed and nowhere to sit, other than that it was a great trip
Stayed 10 nights in Dec 2025

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay overall was good but I found the entertainment to be lacking for the level of hotel. Extremely disappointing. I have seen better shows at much cheaper hotels in punta cana.
Stayed 5 nights in Jan 2026

8/10 Good

muluemebet

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

2/10 Terrible

Kristin, Atlanta

Security risk! Single women BEWARE!!! I was a victim of non-consensual voyeurism, trespassing and invasion of privacy! A male hotel worker used his key to open and enter my hotel room while the do not disturb sign was on, and I was completely naked! He stared at me from head to toe and only left when I screamed! I do not know if his intention was to harm me! Other staff nearby said they did not know the man and did not see anything. Manager Franciely tracked found the minibar attendant opened my door unauthorized! I felt and still feel completely VIOLATED! I made a written report. Franciely and manager Antonio Diaz apologized and said this security risk is unacceptable.They agreed to a full refund of my five nights stay. However, now that I have returned back to the US, I am unable to get a refund as promised, Expedia is not helpful and I can’t get a real person on the phone. Expedia has denied refund twice, and I am not receiving any response by email from Antonio or Customer Service. I will update if they resolve this situation. They did not even offer to compensate me with a free trip due to their major failure. DO NOT STAY HERE and DO NOT BUY THROUGH EXPEDIA!
Stayed 5 nights in Dec 2025

10/10 Excellent

diego

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing to claim,everything superb, the attention of the staff fabulous ,always good mood and willing to help and serve to make you feel comfartable Room excellent also
Stayed 7 nights in Dec 2025

10/10 Excellent

Duc

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time at this resort! Will be back..
Stayed 3 nights in Dec 2025

10/10 Excellent

Homero, Middle Village

Clean room,staf
Stayed 5 nights in Dec 2025

10/10 Excellent

Leurim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Dec 2025

8/10 Good

La Wanda Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and it was really clean. They responded quickly if there was a problem!
Stayed 4 nights in Dec 2025

6/10 Okay

Breanna Lynn

Traveled with partner
The facility is obviously older. There were odd smells in some of the building and musky smell in the room. Then when we would turn on the shower the bathroom sink would gurgle and it would smell like sulfur. The shower would leak where the glass is up against the wall and we had to put a towel on the ground. Service was hit or miss. One night we ordered room service and it never showed up. We called to check on it and were told they would be right down. Never showed up. There was one server working the entire beach area. So food and drinks took an hour. We wouldn’t go back To this resort probably. We did like that it was quieter of a location.
Stayed 6 nights in Dec 2025

4/10 Poor

elvir

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The food was horrible would never go to this property again
Stayed 6 nights in Dec 2025

8/10 Good

Melvi

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay overall and found the hotel comfortable and well located. The staff was friendly and attentive. However, the food did not quite meet our expectations in terms of taste and variety. With some improvement in this area, the experience could be even better.
Stayed 3 nights in Dec 2025

8/10 Good

Richard G

Traveled with group
Liked: Cleanliness, property conditions & facilities
The resort is beautiful. The rooms are maintained well and the layouts are great. I enjoyed the rooftop pool. The service on the beach is fast and excellent. My issue is with the food. Lobster house, I had the tails, season well but over cooked. The Shark food truck, Oregeno and Grill was mid. None of their dishes had any flavor. The sports bar food was the best I had on the resort. The breakfast buffet was good.
Stayed 3 nights in Jan 2026

10/10 Excellent

Gerardo Mares

Stayed 7 nights in Dec 2025

8/10 Good

Morgan, Chicago

Stayed 5 nights in Dec 2025

6/10 Okay

brianna

Stayed 4 nights in Dec 2025

2/10 Terrible

Sanela

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked this place couple of days before new years (Risked) but it had 9.2 stars. It was my first time going to Punta Cana and I wanted it to be special for new years AND I paid extra for Ocean View room. I was excited and sent a message to property to ask them about booking dinner and everything else that is needed for my special new year. This is what I encountered: 1) I barely understood at the reception the girl that checked us in and she said I can't book any fine dinning dinner because everything is booked! I showed her my message upon booking and all she said well Im sorry. 2) Then we were taken to the room which my booking clearly shows is Ocean View Suite just so I learn that my room is looking into the garden and neighboors pool!!!At this point I called front desk and the lady was yelling at me saying that I got what I paid for, and that they have categories of Ocean view LOL excuse me!!?How would I know that if Im paying for Ocean view?? Several minutes later she called and apologized for her tone. She said she can try to give me an upgrade after new years and into next day but I still didn't see the value only annoyance with packing and unpacking for couple of days. At this point I said I want refund for each night I paid extra and I'll duke it out in the room I unpacked. I overpaid everything at this resort, later I'll learn that food is total crap that added to my experience. Entering into 2026 turned out exhausting experience at El Carmen.
Stayed 4 nights in Dec 2025

4/10 Poor

Linda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Cold and very ordinary food in restaurants. A far cry from past experiences. However, thank God the ocean is still the same. Will definitely not be back.
Stayed 4 nights in Dec 2025

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