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Recent guest reviews

I liked everything about the property and the staff.

Property was beautiful, clean, and well maintained.

My room description said beach view, when I got there it was pool view. When I asked, they told me yes the beach is right there, which was more than 400 Meters away. That was there definition of beach view. Food was most likely microwaved food. I wanted to go to a zip line excursion and one of their staff lied to me saying we can only purchase the tickets from the hotel which we did for $90, when we got to the zip line place not only they were selling tickets, but they sold them for $50.

I loved the room that I had. I especially loved the view and also the shallow pool.

Excellence el Carmen was a dream vacation. The staff was friendly and helpful! The beach was beautiful and the resort as a whole was well maintained!! Special shout out to our favorite team member Jose “spaghetti” who was apart of the entertainment staff who made us feel welcomed the night we arrived!! We will be planning our next trip ASAP!!

Everything was perfect. Staff, food, beach...wish I was still there

Nice, modern resort. Seemed to be only half full assuming due to bad press, was told staff was reduced by 30%. Terrible customer service, concierge was useless and given the run around many times. One employee even told us we’d been lied too! Food was good, but felt we were on our own for drink service. Not going back.

We loved everything!!! We’d go back in a heartbeat! The staff was amazing! The resort was absolutely beautiful! Everything was perfect!

Our experience at excellence was nothing but amazing!! We were getting married and celebrating our honeymoon. We booked the EC junior suite with private pool. As soon as we walked in we were greeted w/ champagne glasses and wet towels. Joel checked us in. He was very nice and humble. He offered us a FREE upgrade, honeymoon package, and hydrotherapy at the spa. The resort was breath taking felt like a dream. Our room was absolutely PERFECT and clean! We had a lounge area, a private pool with a deck and jacuzzi. Surrounded by a garden. We were in 9056 towards the end so our room was very private. Very easy to get to the EC private beach which we LOVED! Staff: EVERY SINGLE PERSON was nice, professional just amazing. The staff always remembered us and treated us like royalty. At times we didn’t even need to tell them our room number. Bar: We spend most of our nights at the lounge bar. O’Neil at the bar was SO fun to be around. He made us laugh and remembered what we were drinking. We never waited more than 2 mins for service. The drinks were delicious! Food: the buffet was awesome we spend most of our time eating breakfast and lunch there. SO MANY OPTIONS! Lobster house was delicious! We received the best service. The shrimp and lobster was great! The grill was our favorite the steak was very good! We tried room service almost every day but sadly it wasn’t too good. We did love the idea of being able to order at all times within 1/2 hr. The service, and p

The property is big and has a variety of restaurants and bars. The Drink Servers are EXCELLENT, they are on top of it and eager to please. The facility itself is showing its age, the rooms and pools really need attention and repairs. The beach restaurant really needs an overhaul, it’s sad and outdated, they could do better with their offerings in that restaurant as well. Food overall was NOT good, food is better at Excellence Playa Mujeres. Drinks are good though. Overall we would not return to this property.

Excellent hotel for a romantic getaway without kids

Great All Inclusive Adults Only resort. The staff were extremely friendly and attentive. The evening entertainment was good and the food was good as well.

Everything was excellent. The entire time everything was excellent

Well kept property. Staff was excellent. Food was good. The beach was full of sea weed. They try to keep on top of it daily,but it is impossible. Drinks were good. Entertainment at night was excellent. Excellent vacation. I will definitely be back.

Gorgeous room and wonderful staff! One complaint was a lot of seaweed on the beach. Couldn’t be helped, but something to keep in mind if you are traveling this time of year!

Playas Uvero Alto Punta Cana

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Excellence El Carmen - Adults Only All Inclusive places you 7.4 mi (11.9 km) from Macao Beach and 12.2 mi (19.6 km) from Hard Rock Golf Club at Cana Bay. This 5-star property has 492 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. Relish the Tex-Mex cuisine at Agave // Dress Code, one of 12 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 492 rooms provide free minibar items, furnished balconies or patios, and coffee makers. Guests can expect free WiFi and 46-inch LED TVs with cable channels. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, free toiletries, and slippers. Other amenities include free international calls, free bottled water, and safes.


Property features

Built in 2016, the brand new Excellence El Carmen - Adults Only All Inclusive features a full-service spa, an outdoor pool, and a fitness center. Free valet and self parking are available, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a steam room, an outdoor tennis court, and a rooftop terrace.

Room options

Junior Swim-up Suite - Pool View

1 King Bed | Sleeps 2

Excellence Club Junior Suite - Ocean View -Club Lounge - Premium level

1 King Bed | Sleeps 2

Excellence Club Honeymoon Two-Story Rooftop Terrace Plunge Pool-Club Lounge - Premium level

1 King Bed | Sleeps 2

Junior Suite - Ocean View

1 King Bed | Sleeps 2

Guest reviews for Excellence El Carmen - Adults Only All Inclusive

Everyone (102) Couples (35) Family (6)
5
Everyone

By on Feb 29, 2020

5
Partner Couples Friends

I liked everything about the property and the staff.

By on Jan 26, 2020

4
Family

Property was beautiful, clean, and well maintained.

By on Dec 30, 2019

2
Partner Couples

My room description said beach view, when I got there it was pool view. When I asked, they told me yes the beach is right there, which was more than 400 Meters away. That was there definition of beach view. Food was most likely microwaved food. I wanted to go to a zip line excursion and one of their staff lied to me saying we can only purchase the tickets from the hotel which we did for $90, when we got to the zip line place not only they were selling tickets, but they sold them for $50.

By on Dec 21, 2019

5
Friends

I loved the room that I had. I especially loved the view and also the shallow pool.

By on Nov 25, 2019

5
Partner Couples

Excellence el Carmen was a dream vacation. The staff was friendly and helpful! The beach was beautiful and the resort as a whole was well maintained!! Special shout out to our favorite team member Jose “spaghetti” who was apart of the entertainment staff who made us feel welcomed the night we arrived!! We will be planning our next trip ASAP!!

By on Nov 23, 2019

5
Family

Everything was perfect. Staff, food, beach...wish I was still there

By , from Mountaintop Pa on Nov 12, 2019

3
Partner Couples

Nice, modern resort. Seemed to be only half full assuming due to bad press, was told staff was reduced by 30%. Terrible customer service, concierge was useless and given the run around many times. One employee even told us we’d been lied too! Food was good, but felt we were on our own for drink service. Not going back.

By on Oct 18, 2019

5
Everyone

By on Oct 17, 2019

5
Partner Couples

We loved everything!!! We’d go back in a heartbeat! The staff was amazing! The resort was absolutely beautiful! Everything was perfect!

By on Oct 7, 2019

Excellence El Carmen - Adults Only All Inclusive

Playas Uvero Alto, Punta Cana, 23000
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