The resort and grounds are beautiful! The staff was friendly and efficient in most everything. The property is easy to navigate and fairly quiet when you want to relax and rest. My only dislike was the teppanyaki place “wok”. The food was very very overcooked and then drowned in sauce that was all the same.
It was quiet, everyone was friendly, food was great. Would go back in a minute
This place is magical. It’s so beautiful, well cared for, the staff was beyond amazing!! The food and drinks were great too! We will definitely be back!
The beach is small and unprotected but views are beautiful. No tennis or water sports on property. Food and service excellent. Extremely clean.
Stayed in castle over 8 years ago. Now getting to know new building. Sanctuary maintained high level of service and will return down the line.
The hotel its amazing, we stayed 4 days and we didnt have the necessity nor we wanted to leave the hotel, they have so many daily activitites, Leison ( Chicken Legs) and Jefferson (Coca Cola) made our stay extra fun, We were very sad to leave them. The food was amazing and had so many options, the shows were fantastic. It was a trip for the books. Thank you to all the amazing staff for an amazing service.
finally an all inclusive that hit on all cylinders. Staff was over the top friendly. Room was spectacular. Grounds were lush and manicured. Food was varied and excellent. Our first all inclusive and stay at Sanctuary and it met all our expectations. Highly recommend.
The service and the staff is amazing thank you David , eddy and hector for making our stay amazing
Room cleaning service was done late afternoon. Most hotel that I been to clean rooms between 10am- 12pm and was very consistent with their work schedule. Sanctuary service is very hard to predict. End up requesting cleaning service and towel replacement by the phone.
Amazing resort peaceful friendly, service is amazing food is excellent
clean property, many pools, decent food and excellent events daily! a few negative points; 1. bedding sheets were extremely soggy when we checked in.. I meant every day. even papers/money became soggy in the hotel room despite of sunny weather outside. why? 2. shower booth in hotel room. water kept coming out from the shower booth (because there is no boundaries between shower booth and bathroom) and the entire bathroom became tsunami. saw people next door were complaining as well. 3. service was great. all of staff was friendly, but main chef (the tallest guy) from buffet can be really annoying. I felt like he was harassing me and chasing me around while I was getting food. kept saying hi, how are you, and talking in Spanish to his coworkers and laughing. one point I stopped smiling after getting harassed for a good 10 mins. we need some personal space here. came to relax. not to be harassed by strangers. 4. I was expecting to have some blue ocean.. but there are too many seaweeds around this hotel which made water extremely brown.. I saw them cleaning seaweeds every day, but nobody was in the water. so sad. other than these, I highly recommend this hotel. hope to come back soon! enjoy!! Thank you and especially Damiron, waiter, who served at seafood restaurant/ mexican night. you are awesome!
I just completed my second stay at the Sanctuary and again enjoyed the wonderful facilities, food and people. The most remarkable part of my stay was the phenomenal staff who made every effort ensure my comfort and provide the highest quality service. The staff at the Casabella and Blue Marlin restaurants became like family, and I look forward to seeing everyone again soon.
The hotel is super relax and is very clean and well maintained. They should improve the quality of wines and Presidente beer. The Spanish wines they serve are of poor quality and the red wines are not at the right temperature (very cold). I suggest focusing on the management of wines in general. The pillows and sheets are not up to a 5 star hotel.Regarding the food, in general it is excellent except he Itilian restaurant. The service at the Blue Marlin restaurant can improve, a long wait. The food of the Blue Marlin, Steakhouse, CasaBella and pool buffet are excellent. Notable staff, Yaris and his staff at Rest Casa Bella, Gilbert, Live Boy, the chef and all the pool staff. Excellent entertainment team including Juan and all the staff. Overall the experience was excellent.
It was a wondefrul stay, quiet and extremely friendly service
Juanillo Beach is a short stroll from Sanctuary Cap Cana, All-Inclusive Adult Resort, and other popular attractions like Punta Cana Beach are within a 15-minute drive. This 323-room, 5-star property has 5 outdoor pools along with a private beach and a full-service spa.
There are multiple options for onsite dining with 5 restaurants, including Blue Marlin, which specializes in seafood. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 323 soundproofed accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, coffee makers, and free bottled water are also standard.
Sanctuary Cap Cana, All-Inclusive Adult Resort features a private beach, a full-service spa, and 5 outdoor pools. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this adults-only property include a 24-hour fitness center, a spa tub, and a sauna.
The resort and grounds are beautiful! The staff was friendly and efficient in most everything. The property is easy to navigate and fairly quiet when you want to relax and rest. My only dislike was the teppanyaki place “wok”. The food was very very overcooked and then drowned in sauce that was all the same.
Thank you for your feedback!
It was quiet, everyone was friendly, food was great. Would go back in a minute
Thank you for your feedback, we are glad to know that you enjoyed your stay. We hope to welcome you back.
This place is magical. It’s so beautiful, well cared for, the staff was beyond amazing!! The food and drinks were great too! We will definitely be back!
Thank you for taking the time to rate our services. We are very glad to know you were pleased with the hotel overall. We will share your gracious comments with our staff. We hope to welcome you back and show you our improvements. We remain at your service, Social Media Moderator
The beach is small and unprotected but views are beautiful. No tennis or water sports on property. Food and service excellent. Extremely clean.
Thank you for taking the time to rate our services. We are very glad to know you were pleased with the hotel overall. We will share your gracious comments with our staff. We hope to welcome you back and show you our improvements. We remain at your service, Social Media Moderator
Thank you for taking the time to rate our services. We are very glad to know you were pleased with the hotel overall. We will share your gracious comments with our staff. We hope to welcome you back and show you our improvements. We remain at your service, Social Media Moderator
Stayed in castle over 8 years ago. Now getting to know new building. Sanctuary maintained high level of service and will return down the line.
Thank you for taking the time to rate our services. We are very glad to know you were pleased with the hotel overall. We will share your gracious comments with our staff. We hope to welcome you back and show you our improvements. We remain at your service, Social Media Moderator
The hotel its amazing, we stayed 4 days and we didnt have the necessity nor we wanted to leave the hotel, they have so many daily activitites, Leison ( Chicken Legs) and Jefferson (Coca Cola) made our stay extra fun, We were very sad to leave them. The food was amazing and had so many options, the shows were fantastic. It was a trip for the books. Thank you to all the amazing staff for an amazing service.
Thank you for taking the time to rate our services. We are very glad to know you were pleased with the hotel overall. We will share your gracious comments with our staff. We hope to welcome you back and show you our improvements. We remain at your service, Social Media Moderator
finally an all inclusive that hit on all cylinders. Staff was over the top friendly. Room was spectacular. Grounds were lush and manicured. Food was varied and excellent. Our first all inclusive and stay at Sanctuary and it met all our expectations. Highly recommend.
Thank you for taking the time to rate our services. We are very glad to know you were pleased with the hotel overall. We will share your gracious comments with our staff. We hope to welcome you back and show you our improvements. We remain at your service, Social Media Moderator
The service and the staff is amazing thank you David , eddy and hector for making our stay amazing
Thank you for taking the time to rate our services. We are very glad to know you were pleased with the hotel overall. We will share your gracious comments with our staff. We hope to welcome you back and show you our improvements. We remain at your service, Social Media Moderator
Thank you for your feedback. We are glad to know that you enjoyed your stay with us. We have shared your feedback with our Executive Chef. We are looking forward to welcome you back.