Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5.0 star property
Adults-only resort with 5 restaurants and 6 outdoor pools

Choose dates to view prices

Photo gallery for Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Aerial view
Outdoor wedding area
5 bars/lounges, swim-up bar, poolside bar, beach bar
Property amenity
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Hot Tub

Explore the area

View in a map
Blvd Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, 23302
  • Place, Juanillo Beach
    ‪11 min walk‬
  • Place, Punta Espada Golf Course
    ‪8 min drive‬
  • Place, Scape Park
    ‪11 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪16 min drive‬

Room options

Junior Suite, 1 King Bed, Balcony, Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 753 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Balcony (Castle, Oceanside)

  • 1011 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

10.0 out of 10
Exceptional
(4 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

10.0 out of 10
Exceptional
(1 review)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

9.2 out of 10
Wonderful
(5 reviews)
  • 840 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

8.8 out of 10
Excellent
(27 reviews)
  • 646 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

Junior Room, 2 Queen Beds, Balcony, Garden View

9.4 out of 10
Exceptional
(8 reviews)
  • 657 sq ft
  • Sleeps 3
  • 2 Queen Beds

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

8.4 out of 10
Very good
(15 reviews)
  • 657 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Villa, 1 King Bed, Balcony, Garden View (Monarch)

  • 1141 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Villa, 1 King Bed, Balcony, Oceanfront

  • 1141 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

7.0 out of 10
Good
(2 reviews)
  • 753 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

10.0 out of 10
Exceptional
(2 reviews)
  • 1087 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Villa, 1 King Bed, Balcony (Oceanside)

10.0 out of 10
Exceptional
(1 review)
  • 3068 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Punta Cana

Located within a leisurely stroll of Juanillo Beach, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is within a few miles (5 km) of El Dorado Water Park. This 324-room, 5-star resort has 6 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Juanillo Beach - 11 min walk - 0.6 miles
  • Punta Espada Golf Course - 8 min drive - 3.7 miles
  • Los Establos Cap Cana - 8 min drive - 3.4 miles
  • Punta Cana Beach - 9 min drive - 4.8 miles
  • Scape Park - 11 min drive - 4.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 18 min drive

Restaurants

  • ‪Coco Cafe - ‬4 min drive
  • ‪The Chinola - ‬3 min drive
  • ‪The Blind Butcher - ‬3 min drive
  • ‪Navigator - ‬3 min drive
  • ‪Juanillo Grill & Beach Bar - ‬2 min drive

About this property

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Adults-only resort with 5 restaurants and 6 outdoor pools
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive features a private beach, a full-service spa, and 6 outdoor pools. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this adults-only resort include a nightclub, karaoke, and a gym.
Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and bathrobes. Other amenities include free minibar items, furnished balconies or patios, and sitting areas.
6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Marlin
  • Capriccio
  • Casabella
  • The Steakhouse
  • Wok

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference center (9,839 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Handrails in stairways
  • Pool access ramp on site
  • Well-lit path to entrance

More

  • 6 buildings
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Colonial architecture
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 7 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cap Cana Sanctuary
Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
Sanctuary Hotel Cap Cana
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Sanctuary Cap Cana Alsol All Inclusive
Sanctuary Alsol All Inclusive
Sanctuary Cap Cana Alsol
Sanctuary Cap Cana AlSol All Inclusive Adults
Sanctuary AlSol All Inclusive Adults
Sanctuary Cap Cana AlSol Adults
Sanctuary AlSol Adults
Sanctuary All Inclusive Playa Hotels Resorts
Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Hotel Resorts
Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
Sanctuary Cap Cana Adults Playa Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Resorts
Sanctuary Cap Cana by AlSol All Inclusive Adults Only
Sanctuary Cap Cana by Alsol Adults Only All Inclusive
Sanctuary Cap Cana by Alsol All Inclusive
Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
Sanctuary Cap Cana
Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

Frequently asked questions

Can I book all-inclusive rate plans at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include volleyball, dance classes, and yoga.

How much does it cost to stay at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive on Nov 2, 2025 start from $620.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to do within easy reach of Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

This resort is located in Punta Cana within a short 6-minute walk of Juanillo Beach. You'll also find Punta Cana Beach and Punta Espada Golf Course within a short drive.

Is parking available on site at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yes, self parking is offered for free at the resort.

Is a spa located at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, reflexology, and couples treatments.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a casino?

No, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive doesn't have a casino.

Is there an indoor pool at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, this resort doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub. Guests have pool access between 6 AM and 7 PM.

Is Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive good for couples?

This adults-only resort offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring private pools.

Are there hot tubs at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yes, guests can enjoy a spa tub at this resort.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive feature a restaurant that includes a breakfast menu?

Yes, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive though service animals are welcome.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have connecting rooms?

No, this resort doesn't feature connecting guestrooms.

What is the closest airport to Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

The closest major airport to Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is Punta Cana Intl. Airport (PUJ), which is 8.5 mi away (18 minutes by car).

Are there rooms with balconies at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yes, every guestroom at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive.

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 788 out of 1003 reviews
Rating 8 - Good. 125 out of 1003 reviews
Rating 6 - Okay. 44 out of 1003 reviews
Rating 4 - Poor. 23 out of 1003 reviews
Rating 2 - Terrible. 23 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Xiomara, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Alex

Liked: Staff & service
Calidad de las bebidas muy pobre para el precio pagado por noche.
Stayed 4 nights in Jul 2025

2/10 Terrible

maxim

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Place was terrible. Staff rude. Beach smelled full of seaweed and unusable. Food got me poisoned after i went to their ‘best restaurant’ wok. Would never go again!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Igor

Stayed 12 nights in Jul 2025

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great vacation!
Stayed 8 nights in Jul 2025

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Heidy Yuslani, Temple City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A True Sanctuary in Every Sense — 10/10 Our recent stay was nothing short of spectacular. From the moment we arrived, we were captivated by the beauty of the property — But as stunning as the resort is, what truly made this trip unforgettable was the staff. I’ve traveled quite a bit, and I can honestly say the customer service at Sanctuary is second to none. Every single person we encountered was kind, warm, attentive, and genuinely committed to making our stay as enjoyable as possible. I dare to say that I fell in love with the people even more than the place itself. The amenities were outstanding, the location was ideal, and with the variety of dining options, we were never disappointed. We left with full hearts and are already planning our return.
Stayed 7 nights in Jul 2025

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent! The food options were great — tasty, varied, and well-prepared. The bed was also very comfortable, and I slept really well. I truly enjoyed the whole experience
Stayed 5 nights in Jul 2025

10/10 Excellent

Brandon Dennis

Stayed 7 nights in Jul 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2025

10/10 Excellent

Malinda Richardson Fondtane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property was gorgeous. The architecture was breathtaking, including the castle. Overall, the staff was nice and accommodating. The seaweed was piled up on the beach so you did not have access to the water. But would definitely recommend if that is not something that is important to you for your vacation.
Stayed 4 nights in Jul 2025

10/10 Excellent

Karl Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time at Sanctuary Cap Cana and we loved it. This property is huge and everything is very well maintained. Our room was just fantastic and so comfortable. The pools and swim up bar were so inviting and friendly. If you get a chance get Kaila to set up your lounging area and Oscar to be your drink waiter. Both are superb and will take great care of you. Overall everyone was so friendly and accomodating. We will definitely be going back.
Stayed 7 nights in Jul 2025

10/10 Excellent

Leonardo Calero

Traveled with family
Liked: Amenities
It’s a perfect hotel super nice views and really good attention , I will like to say thanks to all the personal who work there , see you soon Santuary.
Stayed 7 nights in Jul 2025

10/10 Excellent

Raquel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es precioso, realmente aprecias la naturaleza y la hermosa arquitectura. La habitacion era espaciosa y comoda con una vista increible. El servicio de mayordomo del castillo es una gran ventaja. Tiene varios espacios y piacinas para pasar el dia desde mas tranquilos a otros con actividades. Estas opciones permiten que disfrutes justo de lo que necesitas en este viaje. Lo mejor de la comida lo vas a vivir en los restaurantes que abren en la noche, hay una gran variedad y de excelente calidad.
Stayed 2 nights in Jul 2025

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is fantastic! The restaurants offer great food variety, drinks are great at all bars and restaurants, the pools are all very nice, the gym and spa are awesome too. Rooms and bathrooms are all very nice, luxurious with lots of space. This is the perfect place to relax. With all that said, what stood out to me the most are the employees. They are focused 100% on the guests, making sure you have a great experience all around the resort. Highly recommend it!!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Eligio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was amazing, staff was very accommodating.
Stayed 3 nights in Jul 2025

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond our expectation
Stayed 4 nights in Jul 2025

2/10 Terrible

Leonardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had high hopes for Sanctuary Cap Cana, but unfortunately, the reality fell far short of the luxury promise. From the moment we entered our room, it was clear something was off. The air was muggy, and there was an unpleasant mold-like odor that lingered throughout our stay. Cleanliness was below expectations—our beds looked hastily made and didn’t feel fresh at all. Despite booking the all-inclusive package, surprise charges cropped up. I was billed $5 USD for a pizza box and another $5 for a Perrier water,also add $10 everytime you order room service, hardly what I’d call "all-inclusive". What’s worse, the service lacked the warmth typical of Caribbean hospitality. Staff rarely greeted guests, and basic courtesies like “good morning” seemed optional. The biggest letdown? The beach was completely covered in seaweed, rendering it unusable. No prior notice, no heads-up from the hotel—just a disappointing sight and restricted access to one of the main draws of the property. Sanctuary Cap Cana may boast impressive photos and luxury branding, but my stay felt more like a missed opportunity than a tropical retreat.
Stayed 6 nights in Jul 2025

2/10 Terrible

Annie

Liked: Cleanliness, staff & service
Beach area was unusable.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kamisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property and staff. Corrected any concerns we had, catered to every need, and ensured our vacation was fabulous.
Stayed 3 nights in Jul 2025

10/10 Excellent

Natacha Krystina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is what truly made our experience wonderful. Each person was attentive and kind with amazing personalities. This place is definitely a do over and can’t wait to experience it all again!
Stayed 7 nights in Jul 2025

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Staff especially professional and congenial. Food was varied and delicious. Music at main pool gets a little loud, but only during exercise hour. Beach off limits due to seaweed but otherwise a fabulous and relaxing week.
Stayed 7 nights in Jul 2025

6/10 Okay

jason

Traveled with group
Liked: Cleanliness, staff & service, amenities
Restaurant reservations are a nightmare
Stayed 3 nights in Jul 2025

6/10 Okay

Rosalba

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed from 7/2 thru 7/05. The hotel is beautiful; is very peaceful and quite. The staff is very attentive. Downside long wait to eat at the specialty restaurant; there’s no buffet for dinner on a daily only basis; I was very disappointed when i got to the beach and found out it was close due to seaweed season. I think it should be communicate to the customer in Advance so you’re not surprise and can make your decision before heading out.
Stayed 3 nights in Jul 2025

10/10 Excellent

Zahira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025