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Recent guest reviews

The facilities, pool, the staff were all fantastic. Super Jery, Fido and Juan made our trip incredibly memorable.

Great definitely will return

Every person was so kind and accommodating!

This is the best resort i have been to yet, the staff goes above and beyond, so friendly very polite, it was very clean

Such an amazing resort with amazing staff and food!

Hotel looks great on the pictures, even when you there it looks beautiful, till you start noticing all shorts cuts in quality they have. We have to use Dehumidifiers for almost 24/7 other way everything was wet (maybe it just our room, but I paid full asked price like everyone else). Most memorable from this hotel will be Dehumidifier noise. Stuff is ok, some people trying above and beyond, but some is just don't try at all. Overall it is good hotel, most disappointing is price. I night stay is more expensive then 1 stuff member 1-2 month salary. Food at restaurants was ok, except ribeye steak, it was 1 out of 10. Probably worst steake I ever eat. Also breakfast buffet was awful, by the end of our stay we eat only fruits there and fresh cooked eggs. I don't know how, but they manage to spoil even bacon. During coronovirus time there is nothing to do, 1 bar in the evening is working and that's it. Barman at that bar don't really like to talk, so only gods know which cocktails are available. I have to Google Caribbean cocktails and ask them what they can make. It wasn't a pleasant place to be for some reason, even so interior design is very beautiful. I liked only 1 bartender at Italian restaurant, I believe his name is Jesus, he was very polite and truly like his job. But the biggest disappointment is the beach, water all 10 day was brown and right side of the beach has some sharp rocks in the water and you can't see it, I have crawl back when run in to water. 3.5 out of 5.

The property is immaculate and The food was great, even though not all restaurants are currently open. The service can be slow.

Our stay at Sanctuary was amazing in every way possible! The grounds were beautiful, well maintained, and cleaned frequently. Our room was spacious and beautifully accompanied by our own private pool. Upon arrival Miguel (our personal butler) helped us with everything we needed. He was always available to make our experience even more amazing! He even helped my boyfriend set up an in room birthday surprise and dinner at the beach for me! We felt very safe at this resort in regards to COVID. Things were frequently being sanitized, all crew was wearing masks ALWAYS, and there were not too many people at all so we could easily social distance at the pool, beach, and restaurants. Our favorite restaurant we tried was the steakhouse on the property. Kind of crazy to believe the food there was included in our all inclusive package because it was AMAZING and high quality. They brought us out a selection of amazing steak enough for 5 people between just the two of us we were stuffed. I also wanted to mention the spa located in the castle where we stayed. Me and my boyfriend got a couples massage that was amazing. The girls did an amazing job. After we got to use the spa facilities including this outdoor pool/spa combo. Again there was no one else around so even this felt private and was excellent. If you're looking for a resort to travel to in Punta Cana, I highly reccomend this one.

When we arrived we asked for an upgrade to villa. They told us it’s plus 500 USD a night. We were staying there for 10 nights. We didn’t do it. Later on we met a couple who did upgrade for 1500 USD for 8 nights to villa. The room they gave us: TV was not working properly. For you to close entrance door you had to unlock it and than lock it. It was broken. So they will try and give you the worst room. Check it out first and then go in. Bar at the pool closes at 6PM. Which we found very weird. They only have Stakehouse open daily. Which is not the best place to eat. At the buffet you have to beg to put more food on The plate. Best place they have is blue Marlin. Servers are great. Also huge thing that I did not like is that nobody walks around with drinks or takes orders. You have to go and grab it. So for me it’s not 5 star all inclusive hotel. Maybe 4!

The resort and grounds are beautiful! The staff was friendly and efficient in most everything. The property is easy to navigate and fairly quiet when you want to relax and rest. My only dislike was the teppanyaki place “wok”. The food was very very overcooked and then drowned in sauce that was all the same.

It was quiet, everyone was friendly, food was great. Would go back in a minute

This place is magical. It’s so beautiful, well cared for, the staff was beyond amazing!! The food and drinks were great too! We will definitely be back!

The beach is small and unprotected but views are beautiful. No tennis or water sports on property. Food and service excellent. Extremely clean.

Blvd Zona Hotelera, Playa Juanillo Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Juanillo Beach
  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining

Juanillo Beach is a short stroll from Sanctuary Cap Cana, All-Inclusive Adult Resort, and other popular attractions like Punta Cana Beach are within a 15-minute drive. This 323-room, 5-star property has 5 outdoor pools along with a private beach and a full-service spa.


Dining

There are multiple options for onsite dining with 5 restaurants, including Blue Marlin, which specializes in seafood. Savor a meal from the comfort of your room with room service, or entertain your taste buds at the onsite restaurant or coffee shop/café.


Rooms

The 323 soundproofed accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, coffee makers, and free bottled water are also standard.


Property features

Sanctuary Cap Cana, All-Inclusive Adult Resort features a private beach, a full-service spa, and 5 outdoor pools. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, karaoke, and a 24-hour fitness center.

Room options

Island Suite

1 King Bed and 2 Twin Beds | Sleeps 4

Luxury Suite, Ocean View

1 King Bed | Sleeps 3

Terrace Tower Suite

2 King Beds | Sleeps 4

Suite Imperial

1 King Bed | Sleeps 2

Guest reviews for Sanctuary Cap Cana, All-Inclusive Adult Resort

Everyone (46) Couples (23) Family (14)
5
Partner Couples Friends

The facilities, pool, the staff were all fantastic. Super Jery, Fido and Juan made our trip incredibly memorable.

By on Jul 17, 2021

Review comment responded on Jul 19, 2021

Dear Guest, Thank you very much for rating our hotel after your recent visit and for sharing your feedback, we really appreciate it and we look forward to your next visit.

5
Everyone

By on Jul 6, 2021

Review comment responded on Jul 16, 2021

Dear Guest, Thank you very much for taking the time to rate our hotel, we value your feedback and it will be a pleasure to be your host once again.

5
Everyone

Great definitely will return

By on Jul 3, 2021

Review comment responded on Jul 5, 2021

Dear Guest, Thank you very much for your kind review, we really appreciate and we look forward to your return.

1
Everyone

By on Jun 16, 2021

Review comment responded on Jun 27, 2021

Dear Guest, Thank you for rating our resort after your visit. We always encourage our guest to share with us their feedback as they help us improve our services.

5
Partner Couples

Every person was so kind and accommodating!

By on Jun 7, 2021

Review comment responded on Jun 7, 2021

Dear Guest, Thank you very much for taking the time to share with us your comments and for reviewing our resort on this platform. We really appreciate it and we look forward to your next visit.

5
Everyone

This is the best resort i have been to yet, the staff goes above and beyond, so friendly very polite, it was very clean

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Dear Guest, We would like to thank you for taking the time to write such a great review of your stay. We really appreciate it and we look forward to your next visit. With service from the heart,

5
Family

Such an amazing resort with amazing staff and food!

By on Apr 16, 2021

Review comment responded on Apr 17, 2021

Dear Guest, We would like to thank you for rating our hotel services and our staff. it is a pleasure to know that we have met your expectations and we look forward to your next trip.

5
Everyone

By on Apr 11, 2021

Review comment responded on Apr 22, 2021

Dear Guest, We really appreciate the time that you have invested in rating our resort. Thank you very much.

4
Everyone

By on Feb 20, 2021

Review comment responded on Mar 18, 2021

Dear Guest, Thank you very much for rating our resort´s services after your recent visit. We really appreciate it and we look forward to seeing you soon.

5
Everyone

By on Feb 4, 2021

Review comment responded on Feb 17, 2021

Dear Jeana, Thank you very much for taking the time to rate our services after your visit to Sanctuary Cap Cana. We really appreciate it and we look forward to your next visit.

Sanctuary Cap Cana, All-Inclusive Adult Resort

Blvd Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia 23302
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