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Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

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Exterior
Villa, 1 King Bed, Balcony (Oceanside) | Property amenity
Luxury
5.0 star property
9.2

Wonderful

Caribbean castle by the sea

Vibrant pools cascade through this adults-only sanctuary, with a lively main area and serene castle pool for peaceful respite. Attentive staff mix creative cocktails at swim-up bars while guests lounge on pristine white sand. Nearby, five distinctive restaurants offer diverse dining options.

Popular amenities

  • Hot tub
  • Parking included

Explore the area

View in a map
Blvd Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, 23302
  • Place, Juanillo Beach
    ‪11 min walk‬
  • Place, Punta Cana Beach
    ‪11 min drive‬
  • Place, Bavaro Beach
    ‪39 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Beachfront

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Balcony, Beachfront

8.8 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside) | Premium bedding, down comforters, pillowtop beds, free minibar

Suite, 1 King Bed, Balcony (Castle, Oceanside)

  • Ocean view
  • 1011 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

View from room

Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

9.6 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, Balcony, Ocean View (1 King or 2 Queen)

8.8 out of 10
Excellent
(35 reviews)
  • Ocean view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Junior Room, 2 Queen Beds, Balcony, Garden View

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Room, 2 Queen Beds, Balcony, Garden View

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 657 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

8.4 out of 10
Very good
(16 reviews)
  • Ocean view
  • 657 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 1 King Bed, Balcony, Garden View (Monarch)

Villa, 1 King Bed, Balcony, Garden View (Monarch) | Property amenity

Villa, 1 King Bed, Balcony, Garden View (Monarch)

  • Garden view
  • 1141 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 1 King Bed, Balcony, Oceanfront

Property amenity

Villa, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 1141 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium) | Premium bedding, down comforters, pillowtop beds, free minibar

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

6 outdoor pools, open 6 AM to 7 PM, free cabanas, pool umbrellas

Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 1087 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 1 King Bed, Balcony (Oceanside)

Property amenity

Villa, 1 King Bed, Balcony (Oceanside)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 3068 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Punta Cana

Located within a leisurely stroll of Juanillo Beach, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is within a few miles (5 km) of El Dorado Water Park. This 324-room, 5-star resort has 6 outdoor pools along with a private beach and a full-service spa.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Juanillo Beach - 11 min walk - 0.6 miles
  • Punta Cana Beach - 11 min drive - 5.2 miles
  • Scape Park - 12 min drive - 4.9 miles
  • Bavaro Beach - 39 min drive - 21.0 miles
  • Arena Gorda Beach - 39 min drive - 27.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 18 min drive

Restaurants

  • ‪Punch Bar - ‬8 min walk
  • ‪Jwb Steakhouse - ‬8 min walk
  • ‪Frank & Lola's - ‬8 min walk
  • ‪The Chinola - ‬3 min drive
  • ‪El Mercado - ‬3 min drive

About this property

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive features a private beach, a full-service spa, and 6 outdoor pools. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this adults-only resort include a nightclub, karaoke, and a gym.
Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and slippers. Other amenities include free minibar items, furnished balconies or patios, and sitting areas.
6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Marlin
  • Capriccio
  • Casabella
  • The Steakhouse
  • Wok

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor pools
  • Beach volleyball
  • Bicycle tours
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Conference center (9,839 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Handrails in stairways
  • Pool access ramp on site
  • Well-lit path to entrance

More

  • 6 buildings
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Colonial architecture
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 7 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cap Cana Sanctuary
Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
Sanctuary Hotel Cap Cana
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Sanctuary Cap Cana Alsol All Inclusive
Sanctuary Alsol All Inclusive
Sanctuary Cap Cana Alsol
Sanctuary Cap Cana AlSol All Inclusive Adults
Sanctuary AlSol All Inclusive Adults
Sanctuary Cap Cana AlSol Adults
Sanctuary AlSol Adults
Sanctuary All Inclusive Playa Hotels Resorts
Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Hotel Resorts
Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
Sanctuary Cap Cana Adults Playa Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Resorts
Sanctuary Cap Cana by AlSol All Inclusive Adults Only
Sanctuary Cap Cana by Alsol Adults Only All Inclusive
Sanctuary Cap Cana by Alsol All Inclusive
Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
Sanctuary Cap Cana
Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

Frequently asked questions

Can I book all-inclusive rate plans at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include volleyball, dance classes, and yoga.

How much does it cost to stay at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive on May 10, 2026 start from $620, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to do within easy reach of Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

This resort is located in Punta Cana within a short 6-minute walk of Juanillo Beach. You'll also find Punta Cana Beach and Scape Park within a short drive.

Is parking available on site at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yes, self parking is offered for free at the resort.

Is a spa located at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, couples treatments, and reflexology.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 6 outdoor pools, a private beach, and an ocean-view restaurant at this resort.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a casino?

No, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive doesn't have a casino.

Is there an indoor pool at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, this resort doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub. Guests have pool access between 6 AM and 7 PM.

Is Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive good for couples?

This adults-only resort offers many amenities for couples such as a private beach and some guestrooms include a private plunge pool and a private rooftop hot tub.

Are there hot tubs at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, but all guestrooms at this resort have jetted bathtubs.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive feature a restaurant that includes a breakfast menu?

Yes, Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive though service animals are welcome.

Are there connecting rooms at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

No, this resort doesn't feature connecting guestrooms.

What is the closest airport to Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

The closest major airport to Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is Punta Cana Intl. Airport (PUJ), which is 8.5 mi away (18 minutes by car).

Are there rooms with balconies that I can book at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive?

Yes, every guestroom at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive comes with a furnished balcony/patio and some offer ocean and garden views.

Does Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive.

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 759 out of 1001 reviews
Rating 8 - Good. 137 out of 1001 reviews
Rating 6 - Okay. 55 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nadejda

Stayed 5 nights in Jan 2026

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was outstanding, always friendly, courteous and helpful.
Stayed 6 nights in Jan 2026

10/10 Excellent

Atsuko

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is smashing. Very beautiful architecture. Great butler service to attend every needs in great details. Terrace of ocean view in Castle is delightful. Food in Steakhouse is highly recommended. Andalusian style bar is beautiful w sometimes live music. Service is amazing despite many gusts. Special thanks to my butler Camacho who helped us above and beyond. Never forget anything w great details. Other special thanks go to Danny Castillo of Steak house, Quillio of Italian restaurant, Janet of Spa and Keila of beach pool attendant for exceptionally great service. Made my holiday special. One must bring beach shoes and swim with them since there are rocks and pebbles on Beach. Beautiful white sand beach. I will go back there happily again
Main lobby
Bar in main building
View from beach view terrace junior suite Castle building
Stayed 5 nights in Jan 2026

6/10 Okay

Gurwinder

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were good. Staff was great. Certain staff need to be more trained where they have the town. And front desk needs to have a better attitude well checking out. I got charge for a meal I had in the town which got charged to my room when I left cash on the table at the restaurant. The front desk people maybe the guy thought it was tip. I’m like the waiter never made it clear to me that this would get charged to my room. The front desk said they would find out what happened and get back to me and if the waiter declines the story they will charge my card. Which is what happened. I did not appreciate that.
Stayed 3 nights in Jan 2026

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. Especially Eric who was our butler. The grounds Re pristine and the food was fantastic!
Stayed 3 nights in Jan 2026

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities
Wonderful experience! Top notch food, service, gorgeous grounds including the pools. My friend and I had so much fun that we extended our stay 3 days!
Stayed 4 nights in Jan 2026

10/10 Excellent

Raymundo

Liked: Cleanliness, amenities, property conditions & facilities
The best resort
Stayed 3 nights in Jan 2026

8/10 Good

Ileana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our stay at Sanctuary Cap Cana was great and very relaxing. We stayed in the Castle, and while the first room we were given had a stunning view, it needed some TLC. The room felt musty, and the bathroom AC was leaking. We informed Hector, our butler, and he immediately took care of the situation. Thanks to Hector’s quick action, we were moved the next day to another room, which we absolutely loved. Hector was truly outstanding—attentive, proactive, and genuinely committed to making our stay perfect. His service made a significant difference and greatly enhanced our experience. We would also like to recognize Juan, who took excellent care of us at both Blue Marlin and the Wok Restaurant, and Oscar, our pool server, who consistently provided friendly and attentive service. We previously stayed at Sanctuary Cap Cana in January 2023, and at that time the food and entertainment felt stronger. While the food and drinks were just ok this time, there is room to elevate it further to better match the luxury level of the resort. Additionally, updating the main pool music with a more modern, island-inspired playlist would greatly improve the overall atmosphere, as the current selection felt somewhat outdated. Overall, a very enjoyable and relaxing stay, thanks especially to the exceptional service—particularly from Hector.
Stayed 7 nights in Jan 2026

10/10 Excellent

David, Harrison Township

Liked: Cleanliness, amenities, property conditions & facilities
Staff was incredibly nice and the property was perfect!
Stayed 4 nights in Jan 2026

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, SUPER CLEAN resort and not over crowded!!
Stayed 6 nights in Jan 2026

10/10 Excellent

Kris Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love sanctuary cap Cana. Staff is amazing , special thanks to Kelvin, Miguel & Illuminata!
Stayed 8 nights in Jan 2026

10/10 Excellent

Sarah

Stayed 4 nights in Jan 2026

10/10 Excellent

Jorge Francisco Calleja

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great place to relax! Wonderful service
Stayed 4 nights in Dec 2025

10/10 Excellent

BRENT

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean. (Although the cleaning staff did attempt to steal my iphone charger)... The food was "average" except the Wok Restaurant, which was great! The grounds, the pool layouts, and the beach were so beautiful. The pool was too cold though.. Above all, the service was excellent! Always someone asking and watching for anything you might need. (Except the checkin process was exceptionally time consuming and not streamlined.)
Stayed 7 nights in Jan 2026

8/10 Good

William J, Superior

everything good
Stayed 7 nights in Dec 2025

10/10 Excellent

Heather Narissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is absolutely gorgeous. Friendly staff. The room was clean.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jennifer Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There was a lot of seaweed. The beach was closed.
Stayed 4 nights in Nov 2025

10/10 Excellent

Manel

Stayed 3 nights in Jan 2026

8/10 Good

JOSE, New York

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was spectacular and staff at front desk and restaurants and some of the bars were very friendly and accommodating.
Stayed 2 nights in Jan 2026

6/10 Okay

Adam L

Stayed 8 nights in Dec 2025

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room and staff were great... not a good beach, prices were high and New Years Main Band was Aweful!!! The Sax player was tremendous👍 New Years food was sub par
Stayed 4 nights in Dec 2025

10/10 Excellent

Alexa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing- friendly and helpful! Nancy was the best housekeeper. Can’t say enough good things about this hotel. You can find properties with better food, but probably not at this price point.
Stayed 5 nights in Dec 2025

4/10 Poor

Bradley

Liked: Property conditions & facilities
Disliked: Staff & service
I ended up getting E. coli my last 3 days and ended up in hospital for 4 days when I got back
Stayed 7 nights in Dec 2025

8/10 Good

nadim

Traveled with partner
Liked: Cleanliness, amenities
Yes
Stayed 5 nights in Dec 2025

8/10 Good

Gitanjali

Liked: Cleanliness, property conditions & facilities
The staff was amazing and the food is excellent. The views of the sea are spectacular. The property is next to an incredible beach just outside the resort with almost no people. The one negative is the lack of activities - no golf, no snorkling, no hiking, no tours, no game room so you get stuck on the resort, which can get very boring after a week. The villas are private but the rest of the resort especially the new buildings are a bit like being on a cruise ship and quite crowded.
Stayed 6 nights in Dec 2025

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