Hotel Riu Bambu - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Bambu - All Inclusive

5 outdoor pools
Creator video - submitted by Travel Lover Worldwide MFC
Restaurant
Lobby
Poolside bar

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Spa

Explore the area

View in a map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Splash Water Park
    ‪2 min drive‬
  • Place, Arena Gorda Beach
    ‪2 min drive‬
  • Place, Punta Blanca Golf Course
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪29 min drive‬

Room options

Quadruple Room

  • 355 sq ft
  • Sleeps 4
  • Free WiFi

Suite Junior

  • 505 sq ft
  • Sleeps 2
  • Free WiFi

Double Room Standard

  • 301 sq ft
  • Sleeps 3
  • Free WiFi

Double Room Superior

8.0 out of 10
Very good
(1 review)
  • 312 sq ft
  • Sleeps 3
  • Free WiFi

Family Room (U)

7.0 out of 10
Good
(44 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Standard Room (L)

8.4 out of 10
Very good
(11 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Standard Double Room (E)

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

Deluxe Room (U)

7.2 out of 10
Good
(77 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Deluxe Room (L)

8.0 out of 10
Very good
(2 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Family Room (B2C-US)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Room (B2C-US)

  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Double Room (B2C-US)

  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

Junior Suite (B2C-US)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room (Deluxe, U)

7.2 out of 10
Good
(104 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Family Room (Deluxe, L)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Family Room (Deluxe, B2C-US)

  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Quadruple Room Superior with View

  • 355 sq ft
  • Sleeps 4
  • Free WiFi

Family Room (L)

7.0 out of 10
Good
(2 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

Family Room (E)

  • 355 sq ft
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

Family Room (Deluxe, E)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Deluxe Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite (L)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, 2 Bedrooms (U)

8.0 out of 10
Very good
(2 reviews)
  • 312 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

Double Room (C)

  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

Junior Suite (C)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Family Room (C)

  • 356 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Deluxe Room (C)

7.0 out of 10
Good
(6 reviews)
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Family Room (Deluxe | C)

8.0 out of 10
Very good
(3 reviews)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Deluxe Room, Connecting Rooms (C)

  • 312 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

Deluxe Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Family Room (Deluxe | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

Family Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Deluxe Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

Deluxe Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds
  • Free WiFi

Deluxe Room, Connecting Rooms (L)

  • 312 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Double Room (Kids Free | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

Family Room (Deluxe | Kids Free | C)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Family Room (Deluxe | Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

Deluxe Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Family Room -6 guests- Deluxe

  • 312 sq ft
  • Sleeps 6
  • Free WiFi

Double Room (U)

7.8 out of 10
Good
(145 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free WiFi

Junior Suite (U)

  • 506 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Punta Cana

Located in Bávaro, Hotel Riu Bambu - All Inclusive is within a 10-minute stroll of sights such as Arena Gorda Beach and Splash Water Park. This 1000-room, 3.5-star property has 5 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Splash Water Park - 2 min drive - 0.4 miles
  • Arena Gorda Beach - 2 min drive - 0.4 miles
  • Punta Blanca Golf Course - 5 min drive - 1.2 miles
  • Iberostar Golf Course - 7 min drive - 3.0 miles
  • Cocotal Golf and Country Club - 9 min drive - 5.5 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 31 min drive

Restaurants

  • ‪Nomad - ‬6 min drive
  • ‪Bar Piscina Hibiscus - ‬18 min walk
  • ‪Restaurante Colonial - ‬8 min walk
  • ‪Caney Buffet - ‬15 min walk
  • ‪Restaurante Orquidea - ‬6 min drive

About this property

Hotel Riu Bambu - All Inclusive

Hotel Riu Bambu - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a free water park, a nightclub, and a children's pool.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Balconies, minibars, and coffee makers are also standard. Housekeeping is available on request.
A private beach, a health club, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including hydrotherapy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 swim-up bars
  • 3 poolside bars
  • 6 bars/lounges
  • 7 restaurants

Restaurants on site

  • Colonial
  • Hibachi
  • Olé
  • Palm Beach - Steakhouse
  • San Angelo

Things to do

  • 5 outdoor pools
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Parasailing
  • Playground
  • Rowing/canoeing
  • Sailing
  • Scuba diving
  • Shopping
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Volleyball
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • On a private beach

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 3 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

ClubHotel Riu Bambu
ClubHotel Riu Bambu All Inclusive
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Riu Bambu All Inclusive
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Riu Bambu Punta Cana
Hotel Riu Bambu Punta Cana
Hotel Riu Bambu
Riu Bambu
Riu Bambu Dominican Republic
Hotel Riu Bambu All Inclusive Punta Cana
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Hotel Riu Bambu - All Inclusive Punta Cana
Hotel Riu Bambu - All Inclusive All-inclusive property

Frequently asked questions

Can I book all-inclusive options at Hotel Riu Bambu - All Inclusive?

Hotel Riu Bambu - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include snorkeling, windsurfing, and kayaking.

Are free cancellation options available at Hotel Riu Bambu - All Inclusive?

Hotel Riu Bambu - All Inclusive offers free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do near Hotel Riu Bambu - All Inclusive?

This property is situated in Bávaro within a 10-minute walk of Arena Gorda Beach and Splash Water Park. You'll also find Cana Bay Golf Club and Cocotal Golf and Country Club within a short drive.

Will I be able to park at Hotel Riu Bambu - All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa available at Hotel Riu Bambu - All Inclusive?

Renova Spa is the property's spa and services include body wraps, hydrotherapy, massages, and mani/pedis.

Does Hotel Riu Bambu - All Inclusive have a casino on the premises?

No, Hotel Riu Bambu - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Bambu - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

Is Hotel Riu Bambu - All Inclusive a good place to stay for couples?

There are plenty of amenities for couples at this property, including a private beach, 7 restaurants, and 5 outdoor pools.

Are there hot tubs at Hotel Riu Bambu - All Inclusive?

No, but this property does have a steam room.

Does Hotel Riu Bambu - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Bambu - All Inclusive has 7 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Bambu - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Hotel Riu Bambu - All Inclusive.

Are there connecting rooms at Hotel Riu Bambu - All Inclusive?

Yes, you can book connecting rooms at this property for your group or family vacation.

How far is the airport from Hotel Riu Bambu - All Inclusive?

The closest major airport to Hotel Riu Bambu - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 16.3 mi away (31 minutes by car).

Can I book a room with a balcony at Hotel Riu Bambu - All Inclusive?

Yes, every guestroom at Hotel Riu Bambu - All Inclusive comes with a balcony.

Does Hotel Riu Bambu - All Inclusive have a wedding venue on site?

There are wedding services available at Hotel Riu Bambu - All Inclusive if that's in your vacation plans.

Hotel Riu Bambu - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1149 out of 2613 reviews
Rating 8 - Good. 564 out of 2613 reviews
Rating 6 - Okay. 426 out of 2613 reviews
Rating 4 - Poor. 238 out of 2613 reviews
Rating 2 - Terrible. 236 out of 2613 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Artur

Traveled with partner
Liked: Cleanliness, staff & service
Was better last year than this year..
Stayed 10 nights in Apr 2026

10/10 Excellent

Rodolfo

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awsome!
Stayed 4 nights in Apr 2026

8/10 Good

manul t

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort and extremely well taken care of. Everything is clean and painted and in good working order.
Stayed 4 nights in Mar 2026

4/10 Poor

Marianne

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Toilet not working, was not fixed after multiple requests. Air conditioning in room was faulty. Outside paid transportation company vehicle was not allowed in property, lost payment and forced to use Taxi service at resort. Multiple request to speak to management denied.
Stayed 6 nights in Feb 2026

6/10 Okay

Jo

Traveled with group, Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Pros : Pool areas are nice. Drinks are easy to get. Check in and check out easy. Beach is beautiful and well kept. Cons: Food and restaurants are not very good and servers not very friendly. Rooms very musty smell and beat up. Toilet ran nonstop. Shower drain loose. Only sheets on the beds with no blankets available. Everything on the property is very spread out and difficult for older people or people struggling to walk far distances. Water park is about a ten minute walk outside the gate and up the road. Our fourth resort we have been to in DR and our least favorite.
Stayed 4 nights in Feb 2026

10/10 Excellent

David William

Stayed 5 nights in Feb 2026

10/10 Excellent

CHARMAINE

Stayed 4 nights in Feb 2026

10/10 Excellent

Ralph

Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Feb 2026

8/10 Good

Laura Maynard and Kurt

Liked: Cleanliness, amenities
Staff were friendly and generally helpful.
Stayed 13 nights in Feb 2026

10/10 Excellent

Omar

Stayed 4 nights in Jan 2026

6/10 Okay

Casey

Stayed 4 nights in Feb 2026

10/10 Excellent

Daniela, Stamford

Stayed 5 nights in Feb 2026

8/10 Good

Olena

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good!!!
Stayed 7 nights in Feb 2026

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Muy bonito el hotel la limpieza y la atención la mejor
Stayed 4 nights in Feb 2026

10/10 Excellent

LaKeshia anderson

Liked: Cleanliness, property conditions & facilities
Very good. I recommend this place. I love punta cana
Stayed 3 nights in Jan 2026

6/10 Okay

Lisa, CHAMBERSBURG

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean, some staff were courteous and some seemed to be bothered by the guests. Food was cold didn't matter which buffet or restaurant. Pool chairs were being reserved by guests towels all day long so me and my husband could not enjoy the pools. Beach area not very clean until tractor showed up during mid day when it was busy. Shows could be upgraded as well.
Stayed 5 nights in Feb 2026

10/10 Excellent

Juan manuel

Traveled with group
Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in Feb 2026

8/10 Good

Raquel

Stayed 5 nights in Feb 2026

8/10 Good

RHEA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food and the amenities was great. The only downside is, the app and the schedule for any activities doesn’t not mirroring on the actual schedule,. Other than that we had a good stay. Highly recommended
Stayed 5 nights in Feb 2026

10/10 Excellent

JOYNOB

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2026

10/10 Excellent

Thirumaran

Stayed 6 nights in Jan 2026

10/10 Excellent

Nino Roberto Ortiz

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel in DR
Stayed 3 nights in Nov 2025

10/10 Excellent

CARLOS

Stayed 3 nights in Jan 2026

10/10 Excellent

mariya

Stayed 7 nights in Jan 2026

4/10 Poor

Ovi

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Pros: - beautiful ocean beach - water park - Palm Beach (stake house) restaurant is the best. Hibachi was also good Cons - Customer service is worst, we had water leak from the air conditioning, we complained but no one showed up to fix the issue. - Our flight got delayed, so we missed one night, we arrived there next morning 10 am, but they were not able to provide us room although we already paid and checked in online for the room. When we asked, why we are not assigned to a room? They simply replied, as we didn’t show up, room was assigned to someone else although we’re charged for that night..! - Food was mediocre at all other restaurants. Although collection of food numbers was good but taste wasn’t great and management was poor, lots of cross contamination - Food ingredients labeled wrong, which was big issue, we went in group of 13 people, some had food restrictions, it was very difficult to figure out. - language barrier is another issue, it was struggling to explain any request at the kitchen, or room service. Recommendations - Add better food options/ kitchen beside the pools - Water Splash park, should have food option, such as burgers, pizza etc. it was fun at the park but kids got very hungry and there are not facilities for food other than drinks.
Stayed 6 nights in Jan 2026