Majestic Colonial Punta Cana All Inclusive
4.0 out of 5.0
4.0
out of 5
"Good!"
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Recent guest reviews
Ac didn't work so good and rooms were dated, no authentic food. I left America to eat real Dominican Cuisine, was not available. I guess it's to appease the "others" outside of that it's a huge resort! Great beach!
I was extremely disappointment with the quality of the food and drinks. The hotel has a really nice layout with great access to the beach.
My stay was amazing the staff and animators is what will make me book my vacation for next year at the same hotel. I traveled for a wedding with my son and everything was so magical. I loved my stay at majestic colonial resort. I went with a total of 30 family members and we had an awesome time.
Loved every minute of our stay great service , delicious food and very comfertable , very clean rooms , close to the beach and pool
Loved every minute of our stay great service , delicious food and very comfertable
-Was not accommodated properly, in laws were in one area of resort and we were on the complete opposite end when complained about it nothing was done (hence we booked together so that we could be accommodated side by side due to us having small children) -Elevators did not work properly (we witnessed guests trapped inside not once but twice, different days and different Elevators ) -Horrible Wi-Fi service -Jacuzzi tub on private patio did not work properly -Multiple friends had personal items stolen out of rooms -power outage for 2+ hours... no AC in room while trying to sleep equals cranky and grumpy children -Shows and entertainment were absolutely superb wish that would make up for all of the negative. -room was spectacularly clean, fresh linens daily.
If you stay at this hotel, get the upgrade to the Colonial Club, you will get VIP treatment the entire stay. The beach was amazing, there were plenty of cabanas for everyone. It was clean as well. If you can, bring your own sunscreen, or prepare to pay $30 US at the resort.
Nice hotel overall, however had trouble with our first room it wasn't the cleanest and it smelt musty. We upgraded to the club with I highly recommend, however our room still had a musty smell. Overall, very nice hotel. Food was great... rooms need upgrading.
What an amazing resort. Everyone was so friendly and the resort is very clean. Our only complaint was the pillows were very hard and cheap. The beds are pillowtops and were very comfortble. There are some minor maintance that needs to be done in the rooms, but from what I understand a lot of damage tends to be done by young springbreakers. But for the price we paid that was minor. If your main goal is clean and good food this place is it. We didnt bring kids along this time, but definitely will next time!!
We thank the Majestic Colonial Entertainment Crew, Angelica, Coca Cola, J.C., Gasolina, Dori, and Elisa"Fresita". We had a blast. We all left with a wonderful experience and want to come back soon to enjoy our stay at the resort and to see you all again.
Upgraded on arrival to the Majestic MIRAGE. The service and facilities were wonderful and there was absolutely no reason to leave the hotel premises. The restaurants were varied and plentiful. There were different shows on every evening and in the main the entertainment was excellent. The hotel staff were respectful and spent time getting to know visitors. VERY Helpful! All in all probably the best "All inclusive" vacation I have ever experienced.
I will start my review with stating that great service started before we even arrived with quick responses from Sandra while email questions and room request. We have been to many resorts and I must say that service was on point, minus very few occasions once with very poor room service! This staff works hard to make sure your every need is met. Check in/butler: We arrived and we're greeted with cool towels and brought to colonial club check in. We were greeted by our butler yonathan and taken to our room. Yonathan went above and beyond to make us happy. He booked our reservations and on a few occasions set up something special for the hubby and I in our room. Must say that I was very pleased with the colonial club and what it has to offer and even more pleased with yonathan as our butler. Food: buffets are very good with a ton of variety. The buffet inside near the lobby has better food during the day and worth the walk from the beach. seafood and steak are very good but do have similar menus. Mexican was yummy had the tacos, and the mixed fajitas were also good and they came on fire ! Gourmet had great service and the food was good but not worth sweating in restaurant for. Filet was good but overlooked if you want medium order medium rare. I do have to say I am very disappointed with the hibachi, there was no show. It was very rushed and the food was nothing to brag about. Usually hibachi is my favorite on vacation but this left nothing to desire. Room service
Very friendly staff, many things to do at the hotel. Would recommend this place to everyone.
Staff is very friendly and helpful, hotel facilities are great. Celebrated a 50th birthday and staff at restaurants are more than willing to go out their way to make it a memorable celebration. Pool staff "Ana" & "Michael" are the bomb...the best Tito's Mojitos ever!! Thank you for a great stay.
Excellent experience. We had a butler that comes with the Club- upgrade is worth it!
overall: underwhelming - negatives: room was about as far away from main facilities as possible and patio facing back of adjoining property kitchen, not poolside; there was a roach issue despite their "treating" it (probably because of aforementioned kitchen); minibar was not cold (even the replacement didn't work that well); one of the jets in hot tub did not work and the tub stopper didn't stay put; room wasn't cool enough; hallway by our room was dangerously dark several evenings; and not enough covered beach loungers positives: very friendly staff and responsive to any request; close to beach and area of pool where activities took place and only wet bar location; food ok though we found buffet foods not kept hot enough and cold by time you sat down with plate; restaurant options were ok, nothing overwhelming
I loved this hotel. My favorite parts had to be the pool, the entertainment & the majestic drink. The staff is very nice. Big thanks to Addso Garcia my breakfast waiter. He was amazing.
We went to Punta Cana to attend a wedding. We originally booked our stay at the Majestic Colonial, but due to bad weather in New England, we arrived in Punta Cana and whole day later and they ran out of room at the Colonial so they upgraded us to the Mirage (front desk insisted on a tip so we gave him a $20). We liked the room with the Jacuzzi on the roof deck. The Butler was helpful with booking reservations for the restaurants and doing dropping off a few souvenirs but he cannot be easily reached. We had no help with luggage when we checked out. Also, do NOT bother with room service. We arrived late around 10 and ordered room service around 10:30. The food never came and we fell asleep waiting for it. Also, their front desk is not at all helpful. I had to call 3 times just get additional shampoo or anything else I needed in the room. It's a nice place to stay if you don't need assistance with anything.
Very nice hotel, great pool, close to beach. Easy access to other place. Friendly staff.
Upgraded to a swim-out room. That is the way to go. We were there during Spring Break and the hotel had many fun activities for college students and others (us). Entertainment was great and the food was good.
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Bavaro within 2 miles (3 km) of Punta Blanca Golf Course, Majestic Colonial Punta Cana All Inclusive is within a few miles (5 km) of Hard Rock Golf Club at Cana Bay. This 658-room, 4-star resort has a private beach, a full-service spa, and a casino. Near the airport, the resort is also close to Iberostar Golf Course and White Sands Golf Course.
Dining
Start your day off right with a free hot/cold buffet breakfast. This resort is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Rooms
All 658 air-conditioned accommodations feature sitting areas. 27-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include free minibar items, coffee makers, and free bottled water.
Property features
Majestic Colonial Punta Cana All Inclusive features a private beach, a full-service spa, and a casino. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, an outdoor pool, and a children's pool.
Guest reviews for Majestic Colonial Punta Cana All Inclusive
great resort
Everyone
Ac didn't work so good and rooms were dated, no authentic food. I left America to eat real Dominican Cuisine, was not available. I guess it's to appease the "others" outside of that it's a huge resort! Great beach!
average experience at best..
Everyone
I was extremely disappointment with the quality of the food and drinks. The hotel has a really nice layout with great access to the beach.
amazing experience and wedding
Everyone
My stay was amazing the staff and animators is what will make me book my vacation for next year at the same hotel. I traveled for a wedding with my son and everything was so magical. I loved my stay at majestic colonial resort. I went with a total of 30 family members and we had an awesome time.
Review comment
Customer Care responded on Jun 9, 2017
Dear Linda, On behalf of all the staff here at Majestic Colonial I would like to thank you for having chosen us for your stay in Punta Cana. We are truly delighted to know that your stay with us was enjoyable and memorable for the entire family. Thank you very much for all your praises toward our staff, especially the entertainment team. We will be here, waiting for your next holiday in Majestic Colonial to, once again, make your vacation the very best. With warm regards, Melina Vásquez Customer Care Majestic Resorts
Everyone
Loved every minute of our stay great service , delicious food and very comfertable , very clean rooms , close to the beach and pool
Review comment
Customer Care responded on Jun 7, 2017
Dear valuable guest, We really appreciate that you have taken the time to share your experience here on Expedia. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to see that you found it to be an enjoyable experience. We all look forward to your next visit to Majestic Colonial. With warm regards, Melina Vásquez Customer Care Majestic Resorts
Everyone
Loved every minute of our stay great service , delicious food and very comfertable
Review comment
Customer Care responded on Jun 11, 2017
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you had a good experience at our restaurants throughout the resort. We are so glad to know that our staff provided an excellent service. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
few problems that need to be resolved
Everyone
-Was not accommodated properly, in laws were in one area of resort and we were on the complete opposite end when complained about it nothing was done (hence we booked together so that we could be accommodated side by side due to us having small children) -Elevators did not work properly (we witnessed guests trapped inside not once but twice, different days and different Elevators ) -Horrible Wi-Fi service -Jacuzzi tub on private patio did not work properly -Multiple friends had personal items stolen out of rooms -power outage for 2+ hours... no AC in room while trying to sleep equals cranky and grumpy children -Shows and entertainment were absolutely superb wish that would make up for all of the negative. -room was spectacularly clean, fresh linens daily.
Review comment
Customer Care responded on Jun 3, 2017
Dear Carreiro family, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We are truly sorry to know that your experience did not turn out to be thoroughly satisfactory and we were not able to meet your expectations. On behalf of all of us here at Majestic, we apologize for any inconvenience you experienced during your stay, and we promise to review and analyze all your comments in order to improve. We would like to inform you that bedding requests cannot be guarantee as they’re based to the Hotel availability. On behalf of all of us here at Majestic, we would deeply appreciate another chance to welcome you back. We will do everything in our power to make your next experience with us absolutely wonderful. Regards, Melina Vásquez Customer Care Majestic Resorts
perfect couples retreat.
Everyone
If you stay at this hotel, get the upgrade to the Colonial Club, you will get VIP treatment the entire stay. The beach was amazing, there were plenty of cabanas for everyone. It was clean as well. If you can, bring your own sunscreen, or prepare to pay $30 US at the resort.
Review comment
Customer Care responded on May 30, 2017
Dear Jill, First of all, please allow me to thank you personally for taking the time to share your feedback regarding your recent stay with us. We are so happy to hear that you enjoyed the Colonial Club experience and that our beach area truly impressed you. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
Everyone
Nice hotel overall, however had trouble with our first room it wasn't the cleanest and it smelt musty. We upgraded to the club with I highly recommend, however our room still had a musty smell. Overall, very nice hotel. Food was great... rooms need upgrading.
Review comment
Customer Care responded on May 28, 2017
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are so happy to hear that you enjoyed your Colonial Club experience. However, we deeply regret that you didn’t find the first room to your satisfaction. Please accept our apologies for any inconvenience you experienced during your stay. We are pleased to confirm that renovations plans have been set for the Majestic Colonial from August 26th through November 26th of this year. During this time, the resort will be closed. We look forward to bringing you a new and improved Majestic Colonial in the fall of 2017. Thank you for sharing your experiences with us. We appreciate any and every opportunity to re-evaluate and improve. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
majestic colonial
Everyone
What an amazing resort. Everyone was so friendly and the resort is very clean. Our only complaint was the pillows were very hard and cheap. The beds are pillowtops and were very comfortble. There are some minor maintance that needs to be done in the rooms, but from what I understand a lot of damage tends to be done by young springbreakers. But for the price we paid that was minor. If your main goal is clean and good food this place is it. We didnt bring kids along this time, but definitely will next time!!
Review comment
Customer Care responded on May 22, 2017
Dear valuable guest, On behalf of the Majestic Colonial team, I would like to thank you for sharing your memories of your fantastic time here with us. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to hear that you found it to be an enjoyable experience. We hope to see you many more times for even more excellent vacation experiences. With warm regards, Melina Vásquez Customer Care Majestic Resorts
excellent
Everyone
We thank the Majestic Colonial Entertainment Crew, Angelica, Coca Cola, J.C., Gasolina, Dori, and Elisa"Fresita". We had a blast. We all left with a wonderful experience and want to come back soon to enjoy our stay at the resort and to see you all again.
Review comment
Customer Care responded on May 17, 2017
Dear Fernandez, On behalf of all the staff here at Majestic Colonial, I would like to thank you for having chosen us for your stay in Punta Cana. Thank you for all your kind comments regarding our wonderful entertainment team, especially Angelica, Coca Cola, JC, Gasolina, Dori and Fresita! We are so grateful to you for your praises. We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future. With warm regards, Melina Vásquez Customer Care Majestic Resorts
Dear valuable guest, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We regret that you didn’t find all food and beverage to your satisfaction. Please be assured that I have specifically noted your comments and brought them to the immediate attention of the Executive Chef and Food & Beverage Manager for review and improvement. We hope you will give us another chance to do everything in our power to make it up to you on your next visit. With warm regards, Melina Vásquez Customer Care Majestic Resorts