Majestic Colonial Punta Cana All Inclusive
4.0 out of 5.0
4.0
out of 5
"Good!"
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Recent guest reviews
We stayed there only 2 days of seven because ac problems in two rooms and the entire hotel started to do renovations while our family was there. The staff and Joel (manager of service made us transfer to the Mirage. They did the best to make us happy in the Mirage (new hotel). The colonial staff is very friendly and warm that we walk every day to visit their restaurants. There are no words to describe the staff. From 1 to 10 I give them 20. Yes the hotel needs renovations. My experience in the Mirage was good too. Helena,the manager is very professional and friendly and gave us 2 rooms one beside the other one for our 2 families. What I do not like about this hotel is that is too modern to my taste (decorations, paint and trees are not fully grown of course is a new hotel). The rooms are the best, double ac systems, Jacuzzi, and a huge balcony. We went to the Elegance and we liked the design,and how is decorated it better. The theater is the best. I think overall my experience was great despite the problems we faced the first two days. What made a difference was how well I was treated. They treat you like a family and not like a customer. What a difference!!. If I have to describe the Colonial (oldest one) I would said that they are the best in terms how to treat the people (family friendly. The Elegance is the most beautiful of three (landscaping, paint and decorations) I do not include rooms because we have not slept there. Pool tiles needs maintenance.
This hotel was a dream vacation for our honeymoon! The food options were great and delicious, the entertainment was amazing, and the facilities and beach were stunning! Everything was taken care of and we were just there to enjoy- I cannot wait to go again and will definitely recommend this place to all our family and friends
Good entertainment with shows and dancing. Food very good.
Went in August 2017 and had a great time. Even though the place is beautiful, you can definitely tell that they need to renovate. Nonetheless, I do not regret my decision to stay at the Majestic Colonial. We had room 2246 on the family side which faced the pool and had ocean view. Nice perks to the room upgrade were 4 bottles of alcohol in the room upon arrival and free room service. Spacious room although the bathroom fixtures were old and the bedding and towels are due for some upgrading (they were thin and rough). Loved how the pool spanned the building which allowed for the guests to spread out and not feel on top of each other in the pool. There were so many chairs to lay around the pool and loved the tiki huts that provided shade. Pool activities were great and if you didn't want to be near the noise and hustle of the activities, the other end of the pool was chill and relaxing. Food was ok at the steak and seafood restaurants, better at the Japanese and the best at the Mexican. They could definitely benefit from upping their food preparation quality and adding a couple more restaurants to the resort, especially for breakfast/lunch as you had the least choices to go to for those meals. Main Buffet was always good. Didn't catch every show but the staff were entertaining. Kids water area felt like an oven as no breeze was able to penetrate the walls surrounding it. Overall though I loved the hotel and look forward to coming back after the renovations.
It was ok I don't want to add a bit more orbitz. Thank you!!!!!!!!!!
I really cannot say enough great things about this resort and the time we had down there for our honeymoon. We will definitely be back to the Majestic Colonial! Location, rooms, outside amenities, beach, staff, cleanliness, etc etc etc are all A++ and just amazing. Highly recommend.
nice hotel, will go back again.good location,excellent staff.
The food is amazing, I had a great time. Very sweet staff. Great vacation in this hotel.
Entertainment staff is amazing. Overall great hotel. However, it's needs to be remodeled already.
The hotel was clean, employees very friendly, food was delicious.
Aside from a few really nice servers, customer service was lacking. The main lobby bar is the best. Marilyn is a great waitress. Friendly and she hussled. The pool bartenders were the worst. They would disappear for 15 minutes at a time. It didn't matter if you gave them a $10 or a $1 dollar tip. You got the same awful service. I think the hotel had one waitress for pool side because you only saw her every 4 hours or so. It took the hotel 5 days to respond to our requests to fix a leak in the bathroom ceiling. The Funjestic staff is great and worked hard to entertain. Overall....I'll not go back. Hotel grounds are pretty but not worth it because of the lack of service.
Everything was immaculate besides the food at the restaurant on the beach. That food was horrible. The rooms were great but the AC isn't cold and the drainage system in the bathroom doesn't function properly so some of the water settled in the bathroom. Besides that, everything else was on point.
Getting towels for pool beach difficult. Often "out" of towels before noon. Water was off for 12 hours on a Saturday. Poor staff communication with guests regarding outage. Food was ok. Lots of seaweed in water and snorkeling off beach not good. Crowded.
Excellent, amazing , beatifull hotel , the atention of the staff was excellent
We had difficulty finding out the first day where to get towels for the beach and the pool. We found out you needed a towel card. I do not believe this was explained to us when we checked in, but we checked in late in the evening. In the afternoon, they ran out of clean towels. We really liked having access to the Colonial Club room.
Upon arrival we made our way to the checkin desk where the staff were rude by purposely ignoring us. No one welcomed us they just kept walking back and forth shuffling paper work talking amongst themselves while we stood there. After 10 mins they collected our passports my parents were staying in the adults only section while my husband baby and I were staying in the family section ... the receptionist Jom took my parents through the VIP section telling us we could not follow them to the adults only section which was fine however he left us in the lobby waiting with an infant in the swealtering heat for so long I revisited the check in desk to find out he made a copy of my Id but never checked us in ... and therefore I had to wait and start the process all over again . Next diaster was our room located on the first floor on the garden side. Right away we noticed the Air conditioning was awful the room barely got cold and was always super humid. The room was not clean there was mold in the jacuzzi tub the shower was so dirty I wore flip flops in the shower reminded me of a college dorm at best. The knobs for the showers and sinks were rusted and there were insects throughout the room. The bed is beyond firm and the comforter feels like sandpaper. Food overall was okay.The supreme buffet had a good variety of all you can eat food. The pools are well kept and very nice however getting towels is Nightmare and their system is ridiculous beware !!!!
Great experience Only complaint was the colonial club members side was out of beach towels And will not give you towel Which they had plenty of from the other side of the hotel
This hotel is by far the best all-inclusive resort I have ever stayed at, hence my return for a second time. Top shelf liquor is a rarity in an all-inclusive resort at this price but they had every kind of top shelf drinks that you can think of. The airline managed to lose my luggage and it was not there when I arrived at the airport. I left to the hotel without it and asked for their help.They did everything they could to retrieve it and within 4 hours it was personally delivered to my room. Great job by the whole team! I recommend the Colonial Club, you get VIP treatment and a butler....... well worth it! The room, the pools, the restaurants, the shows every night all get 5 stars! A fantastic place to vacation and I will return again soon.
Our first experience at the Majestic Colonial Club. Wow, what an awesome vacation. We will definitely travel back there. Our Butler, Rimiro was so attentive. All the staff were friendly and full of energy. The resort is beautiful, weather was awesome, Ocean was gorgeous, food was delish, and drinks grwat too! Go and enjoy for yourself!
Very nice hotel, food is good, specially the French restaurant & buffet. The waiter Luis is excellent. Please watch out the room cleaning staffs, my daughter's Nikon camera and dollar bills were stolen, this is for sure it was happened in our room, she put the dollar bills in her waist bag that her uncle gave her inside the room and never brought the bag outside the room during our staying.
Guest reviews for Majestic Colonial Punta Cana All Inclusive
very good and friendly staff. needs upgrade.
Everyone
We stayed there only 2 days of seven because ac problems in two rooms and the entire hotel started to do renovations while our family was there. The staff and Joel (manager of service made us transfer to the Mirage. They did the best to make us happy in the Mirage (new hotel). The colonial staff is very friendly and warm that we walk every day to visit their restaurants. There are no words to describe the staff. From 1 to 10 I give them 20. Yes the hotel needs renovations. My experience in the Mirage was good too. Helena,the manager is very professional and friendly and gave us 2 rooms one beside the other one for our 2 families. What I do not like about this hotel is that is too modern to my taste (decorations, paint and trees are not fully grown of course is a new hotel). The rooms are the best, double ac systems, Jacuzzi, and a huge balcony. We went to the Elegance and we liked the design,and how is decorated it better. The theater is the best. I think overall my experience was great despite the problems we faced the first two days. What made a difference was how well I was treated. They treat you like a family and not like a customer. What a difference!!. If I have to describe the Colonial (oldest one) I would said that they are the best in terms how to treat the people (family friendly. The Elegance is the most beautiful of three (landscaping, paint and decorations) I do not include rooms because we have not slept there. Pool tiles needs maintenance.
amazing hotel with amazing service
Everyone
This hotel was a dream vacation for our honeymoon! The food options were great and delicious, the entertainment was amazing, and the facilities and beach were stunning! Everything was taken care of and we were just there to enjoy- I cannot wait to go again and will definitely recommend this place to all our family and friends
Review comment
Customer Care responded on Aug 28, 2017
Dear kristen, We really appreciate that you have taken the time to share your experience. We are so happy that we exceeded your expectations and made your honeymoon celebration a memorable vacation. Once again, thank you for sharing such a lovely review and we look forward to hosting you again soon for what is sure to be another spectacular holiday. With warm regards, Melina Vásquez Customer Care Majestic Resorts
Everyone
Good entertainment with shows and dancing. Food very good.
Review comment
Customer Care responded on Aug 27, 2017
Dear valuable Guest, We really appreciate that you have taken the time to share your experience. We greatly appreciate your compliments towards our entertainment and food.We hope to see you many more times for even more excellent vacation experiences. With warm regards, Melina Vásquez Customer Care Majestic Resorts
will definitely be back one day!
Everyone
Went in August 2017 and had a great time. Even though the place is beautiful, you can definitely tell that they need to renovate. Nonetheless, I do not regret my decision to stay at the Majestic Colonial. We had room 2246 on the family side which faced the pool and had ocean view. Nice perks to the room upgrade were 4 bottles of alcohol in the room upon arrival and free room service. Spacious room although the bathroom fixtures were old and the bedding and towels are due for some upgrading (they were thin and rough). Loved how the pool spanned the building which allowed for the guests to spread out and not feel on top of each other in the pool. There were so many chairs to lay around the pool and loved the tiki huts that provided shade. Pool activities were great and if you didn't want to be near the noise and hustle of the activities, the other end of the pool was chill and relaxing. Food was ok at the steak and seafood restaurants, better at the Japanese and the best at the Mexican. They could definitely benefit from upping their food preparation quality and adding a couple more restaurants to the resort, especially for breakfast/lunch as you had the least choices to go to for those meals. Main Buffet was always good. Didn't catch every show but the staff were entertaining. Kids water area felt like an oven as no breeze was able to penetrate the walls surrounding it. Overall though I loved the hotel and look forward to coming back after the renovations.
Review comment
Customer Care responded on Aug 26, 2017
Dear Melody, We really appreciate that you have taken the time to share your experience. It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable. We hope to welcome you back soon for another memorable vacation we hope you will cherish forever. With warm regards, Melina Vásquez Customer Care Majestic Resorts
ok
Everyone
It was ok I don't want to add a bit more orbitz. Thank you!!!!!!!!!!
Review comment
Customer Care responded on Aug 25, 2017
Dear valuable Guest, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We will be here, waiting for your next holiday in Majestic Elegance to, once again, make your vacation the very best.With warm regards,Melina Vásquez Customer Care Majestic Resorts
outstanding!
Everyone
I really cannot say enough great things about this resort and the time we had down there for our honeymoon. We will definitely be back to the Majestic Colonial! Location, rooms, outside amenities, beach, staff, cleanliness, etc etc etc are all A++ and just amazing. Highly recommend.
Review comment
Customer Care responded on Aug 22, 2017
Dear Cheryl, Greetings from Majestic Colonial and thank you very much for taking the time to share your review. First of all congratulations on your recent wedding. We are truly honored that you chose us for your honeymoon celebration. It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable. All of us look forward to welcoming you back in the near future, maybe for your one year wedding anniversary. With warm regards, Melina Vásquez Customer Care Majestic Resorts
good nice hotel beach front.
Everyone
nice hotel, will go back again.good location,excellent staff.
Review comment
Customer Care responded on Aug 22, 2017
Dear jorge, On behalf of the Majestic Colonial team, I would like to thank you for sharing your memories of your fantastic time here with us. It is truly a pleasure for us to receive your impressions of this trip and we are so pleased to see that you found it to be an enjoyable experience. We will be here, waiting for your next holiday in Majestic Colonial to, once again, make your vacation the very best. With warm regards, Melina Vásquez Customer Care Majestic Resorts
great staff, delicious food. a lot of fun
Everyone
The food is amazing, I had a great time. Very sweet staff. Great vacation in this hotel.
Review comment
Customer Care responded on Aug 21, 2017
Dear Yadi, Greetings from Majestic Colonial and thank you very much for taking the time to share your review with us. We are delighted to see that you enjoyed our delicious food. We appreciate you taking time to acknowledge our amazing staff services. Thank you for your valuable comments and we look forward to welcoming you back to your home-away-from-home here in paradise. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
excellent
Everyone
Entertainment staff is amazing. Overall great hotel. However, it's needs to be remodeled already.
Review comment
Customer Care responded on Aug 21, 2017
Dear Michel, We are so grateful that you took the time to write about your recent experience at our resort. It is a pleasure to know that you enjoyed our resort and that you appreciated our entertainment team. We greatly appreciate your suggestions about updates that can be made. We are pleased to confirm that renovations plans have been set for the Majestic Colonial from August 26th through November 26th of this year. During this time, the resort will be closed. We look forward to bringing you a new and improved Majestic Colonial in the fall of 2017. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
Everyone
The hotel was clean, employees very friendly, food was delicious.
Review comment
Customer Care responded on Aug 16, 2017
Dear Carlito, Greetings from Majestic Colonial and thank you very much for your kind words. W e are happy to see your comments regarding your stay with us. We hope to welcome you back soon for another memorable vacation we hope you will cherish forever. With warm regards, Melina Vásquez Customer Care Majestic Resorts
Dear Pedro, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We are so happy to see that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. We take such pride in our resort and our staff and it is very important to us that every guest receives this star treatment from our staff. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. With warm regards, Melina Vásquez Customer Care Majestic Resorts