10/10 Excellent
Mark Joesph
Jul 11, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being my first time at any resort in my life and more so outside my home country of USA I feel as tho there should be staff whose job it is to bring the solo/first time travelers together and interacting with eachother as I was told by others that stayed in other Riu resorts that they have staff for that purpose. Another observation is that staff only really helped those that give tips with a smile, laughter and bubbly outgoing welcoming response; while I didn’t tip at first as I was unsure where to make change as when I went to the front desk I was directed to the bars but every bar directed me to the front desk so I wasn’t able to tip fully and consequently had to ask strangers who were also guests for change before they left back to America. Doing this gave me the opportunity to see the clear difference in service and attitude which really does suck for this property but I’m hoping another Riu would be a better experience as I only give chains only two chances before I no longer use them.
Mark Joesph
Stayed 6 nights in Jul 2024