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Recent guest reviews

We loved no kids... We loved the staff, we didn’t like the beds to much, and needs a little updating or painting,

We did get to visit the hotel and could use the pool. They overbooked, note this is what i say . They said didn’t have the room we Booked. They moved us to Riu Palace Bavaro in the Villas all adult area . This actually worked out well in the long Run.

Excelente comida, servicio y entretenimiento a bajo precio.

just not what i expected from a RIU . Food was ok but not exceptional, can't compare to the Riu in Aruba

Customer service is excellent. All of our trips combined don't add up to the way we were taken care of at this resort.

In terrms of size, population density on the beach, quality of the beach, food, room conveniences, this is the best all-inclusive hotel I have experienced. Sure, I never tried super-expensive ones. But this one is the best for the money

Nice and clean resort. Friendly and helpful staff.

Nice Hotel on the beach. The ocean is literally 1 minute walk and the waters a very calm. Very pleased with the location. On top of that beiyng an adult only it's very clean and very accommodating

I had a great time at this hotel. The pools, the beach and the food were great. I would love to come back.

Not too small, not too large. Very easy access to the beach, 3 pools - for all age groups within the adult market. Quiet if you want to rest but enough activities to be entertained day and night if you wanted to participate.

The overall experience was ok. Our a/c went out twice. It took almost all day to get it up and running. The bathroom could have been cleaner. There was mold on the shower head. Asked for it to be cleaned or changed and it never was done. The ironing board was also dirty and moldy. The staff did change it out for us. The grounds and scenery were very nice and kept clean.

Overall the hotel was good. The entertainment and food was a let down though.

The beaches were breathtaking. The wait staff went out of there way to be helpful. The rooms were very clean & the food was excellent. In my opinion, the buffet was a bit better than the specially restaurants. Had such a great time!!! Would definitely book here again

Upon arrival we were informed that our room was not ready and that we will be placed at a suit room for extra charge of almost 1 thousand dollards. The next day, management tried to charged us for the rest of our stayed at this room rate.

Upon arrival we had our passports checked. However, before the individual could finish checking he was stopped by a co-worker then he asked for ten dollars per person. It was only ten dollars but We had no clue what the ten was for.. Later we were told it was to get in the country. The rooms at Riu Palace Macao are in serious need of upgrading. They're dated. The bathroom was updated. Midway through our stay the water went thru-out the hotel. There were frequent power outages that lasted sometimes a couple of hours. The beds were super firm There were ten in our party and all ten complained about the hard mattresses. The food was horrible. Every meal was bad. Under cooked rice over cooked meats. For the amount of money spent I expected better than I received

Food was excellent and staff was courteous. However, I have been to many all-inclusives and this was mediocre. During the day, there were activities, but none of interest. There was construction going on and I could hear it in the center of the complex. I understand the improvements are underway, it was just bad timing on our part.

Loved the hotel, it's walking distance to everything. Shows every night, the food is terrific and such a variety. The only thing I can complain about is the fact that the 'king size' bed in our room was more of a big 'full size' - the room was clean and all and the bathroom terrific - just not a king size bed as promised and advertised.

Great location at end of beach away from crowds such as other resorts down the beach. Another plus - adults only. I love kids but sometimes it is good to get away from the screeching be in an adults only resort. There are always free lounges at all times of day. That was not always the case in other resorts that we have stayed in the past. Food was good and there was a good variety. We preferred the buffet (Patio Restaurant) since you are able to examine prepared food before putting it on your plate. The desserts are fantastic. Plenty of day activities if one wants to participate - volleyball, archery, aerobics, yoga etc. Nightly entertainment included live music and stage shows (these could use some improvement)

Nice hotel .very clean .Staff is really nice ,we had a noise issue with our room after a few nights and the front desk moved us into a new room no questions asked.For an all inclusive resort the food was good.Just a nice time and for all you get here the price is really fair .Would definitely go back

Playa Arena Gorda Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Arena Gorda Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Arena Gorda Beach is a short stroll from Riu Palace Macao – Adults Only All Inclusive, and other popular attractions like Iberostar Golf Course are within a couple of miles (3 km). This 364-room, 4-star property has 2 outdoor pools along with a full-service spa and a free water park.


Dining

Enjoy dining at El Patio, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 364 accommodations feature balconies or patios and afford space to spread out with a separate bedroom. Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers, free toiletries, and slippers. Free minibar items, coffee makers, and free bottled water are other standard amenities.


Property features

Riu Palace Macao – Adults Only All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a nightclub, a fitness center, and a spa tub.

Room options

Junior Suite

2 Double Beds | 1 King Bed | Sleeps 3

Junior Suite Deluxe Superior

2 Double Beds | 1 King Bed | Sleeps 3

Junior Suite Deluxe

2 Double Beds | 1 King Bed | Sleeps 3

Junior Suite Deluxe Superior (B2C)

2 Double Beds | 1 King Bed | Sleeps 3

Guest reviews for Riu Palace Macao – Adults Only All Inclusive

Everyone (21) Couples (36) Family (12) Other (4) Friends (13)
5
Partner Couples

We loved no kids... We loved the staff, we didn’t like the beds to much, and needs a little updating or painting,

By on Mar 19, 2020

Review comment responded on Jun 10, 2020

Dear guest, Thank you very much for your full rating and for remarking our Adults Only modality! We appreciate your kind words about our staff and the feedback you have shared with us. We will certainly share each word with the corresponding departments, since they are an essential contribution to our continuous improvement process. Playa Arena Gorda and our entire team are waiting for your next visit! Kindest regards, Hotel Riu Palace Macao Online Reputation Manager

3
Everyone

We did get to visit the hotel and could use the pool. They overbooked, note this is what i say . They said didn’t have the room we Booked. They moved us to Riu Palace Bavaro in the Villas all adult area . This actually worked out well in the long Run.

By on Feb 24, 2020

Review comment responded on May 19, 2020

Dear guest, Thank you so much for your feedback. We are glad to learn that our staff did their best to address the inconveniences related to your booking so that you could receive the same or better holiday experience. We will share your comments with our leadership team for further consideration and we hope that you will give us a chance to serve you again in the future. With our best wishes we remain, Hotel Riu Palace Macao Online Reputation Manager

5
Everyone

Excelente comida, servicio y entretenimiento a bajo precio.

By on Aug 28, 2019

2
Family

just not what i expected from a RIU . Food was ok but not exceptional, can't compare to the Riu in Aruba

By on May 21, 2019

3
Everyone

By on Apr 19, 2019

5
Partner Couples

Customer service is excellent. All of our trips combined don't add up to the way we were taken care of at this resort.

By on Apr 15, 2019

5
Everyone

In terrms of size, population density on the beach, quality of the beach, food, room conveniences, this is the best all-inclusive hotel I have experienced. Sure, I never tried super-expensive ones. But this one is the best for the money

By on Jan 10, 2019

4
Everyone

Nice and clean resort. Friendly and helpful staff.

By on Aug 12, 2018

4
Everyone

Nice Hotel on the beach. The ocean is literally 1 minute walk and the waters a very calm. Very pleased with the location. On top of that beiyng an adult only it's very clean and very accommodating

By , from Utah on Jul 30, 2018

5

excellent!

Everyone

I had a great time at this hotel. The pools, the beach and the food were great. I would love to come back.

By on Jun 20, 2018

Riu Palace Macao – Adults Only All Inclusive

Playa Arena Gorda, Punta Cana, La Altagracia 23000
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