Hotel Riu Palace Macao - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools

Choose dates to view prices

Where to?

Dates

February 2026

March 2026

2 outdoor pools, pool umbrellas, sun loungers

1 bedroom, free minibar, in-room safe, laptop workspace

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Parking included
Free WiFi

Explore the area

Playa Arena Gorda, Punta Cana, La Altagracia, 23000

Place, Splash Water Park
‪3 min walk‬
Place, Arena Gorda Beach
‪5 min walk‬
Place, Punta Blanca Golf Course
‪16 min walk‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪42 min drive‬

Room options

Suite (U)

Very good

560 sq ft
Sleeps 2
1 King Bed

Junior Suite (L)

Exceptional

334 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, U)

Excellent

427 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, B2C-US)

320 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, B2C-US)

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior, B2C-US)

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Suite (B2C-US)

569 sq ft
1 bedroom
Sleeps 2
1 King Bed

Suite (C)

569 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Deluxe | C)

Exceptional

427 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

334 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (C)

Excellent

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior, L)

334 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (Superior, E)

Very good

334 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, L)

427 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Suite (B2C-CA)

569 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Deluxe | B2C-CA)

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club | B2C-CA)

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

1 bedroom
Sleeps 3
1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, U)

Exceptional

427 sq ft
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, U)

Wonderful

427 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club, L)

427 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Double Room (Swim-up, Deluxe Elite Club, L)

427 sq ft
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite Deluxe Vista al Mar Elite Club (L)

431 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Swim-up Junior Suite Deluxe Vista al Mar Elite Club (L)

427 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club (U) )

Exceptional

427 sq ft
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

Exceptional

427 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club (C) )

427 sq ft
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

427 sq ft
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Swim-Up | Deluxe Elite Club | C)

427 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club | C)

Wonderful

427 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, E)

427 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe, Elite Club, E)

427 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Swim-up, Deluxe Elite Club, E)

427 sq ft
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

427 sq ft
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-US)

Sleeps 2
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed

Room Premium

430 sq ft
Sleeps 3

Double Room Premium

430 sq ft
Sleeps 2

Suite Junior with Garden View

430 sq ft
Sleeps 3

Room Premium with Sea View

430 sq ft
Sleeps 2

Double Room Premium with Sea View

430 sq ft
Sleeps 2

Suite, Ocean View (Elite Club (U))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (U) )

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (C))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (C) )

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-US))

1 bedroom
Sleeps 2
1 King Bed

Suite, Ocean View (Elite Club (B2C-CA))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (L) )

Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (L))

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Oceanfront (Deluxe | Elite Club | E)

Sleeps 2
2 Double Beds OR 1 King Bed

Junior Suite (Deluxe | E)

Sleeps 3
2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club | E)

Sleeps 2
2 Double Beds OR 1 King Bed

Suite (E)

Sleeps 2
2 Double Beds OR 1 King Bed

Suite Junior

333 sq ft
Sleeps 3

Room Superior

333 sq ft
Sleeps 3

Suite

559 sq ft
Sleeps 2

Junior Suite (Superior, U)

Very good

334 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed

About the neighborhood

Punta Cana

Located in Bávaro, Hotel Riu Palace Macao - Adults Only - All Inclusive is adjacent to Splash Water Park and within a 10-minute stroll of Arena Gorda Beach. This 476-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a free water park.

What's nearby

Splash Water Park - 3 min walk - 0.2 miles
Arena Gorda Beach - 5 min walk - 0.3 miles
Punta Blanca Golf Course - 16 min walk - 0.9 miles
Iberostar Golf Course - 4 min drive - 1.2 miles
Bavaro Beach - 23 min drive - 7.2 miles

Getting around

Punta Cana Intl. Airport (PUJ) - 29 min drive

Restaurants

‪Restaurante Colonial - ‬8 min walk
‪Daiquiri Lobby Bar - ‬5 min walk
‪Steak House - ‬6 min walk
‪Larimar Restaurante Buffet - ‬19 min walk
‪Pool Bar Bahía Príncipe Fantasía - ‬17 min walk

About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools

Hotel Riu Palace Macao - Adults Only - All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a gym, and outdoor tennis courts.

Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies or patios, and coffee makers are also standard. Housekeeping is available on request.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

7 restaurants, breakfast, lunch, dinner served; international cuisine

Pool
Breakfast included
All inclusive
Spa

$424 nightly

Feb 23 - Feb 24

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site

Food and drink

6 restaurants
7 bars/lounges
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

El Patio
Elite Club
Kabuki
Krystal
Volare

Things to do

18-hole adjacent golf course
2 outdoor pools
3 outdoor tennis courts
Beach volleyball
Fitness classes
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Nightclub
Outdoor pool (guest access)
Scuba diving
Shopping
Snorkeling
TV in common areas
Waterslide
Windsurfing

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

No elevator

1 building
100% renewable energy
4 floors
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated entire property - September 2023
Rooftop garden
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Connecting rooms available
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The minimum check-in age for Spring Break is 21 years old.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.

Property is also known as

Macao All Inclusive

Macao Palace

Macao Riu

Macao Riu Palace

Palace Macao

Palace Macao Riu

Riu Palace Macao

Riu Palace Macao All Inclusive

Riu Palace Macao All Inclusive Punta Cana

Riu Palace Macao Punta Cana

Riu Palace Macao Hotel Punta Cana

Riu Palace Macao Adults All Inclusive Punta Cana

Riu Palace Macao Adults All Inclusive

Riu Palace Macao Adults Punta Cana

Riu Palace Macao Adults

Riu Palace Macao Adults All Inclusive All-inclusive property

Riu Palace Macao Inclusive

Riu Macao Inclusive Inclusive

Riu Palace Macao Adults Only All Inclusive

Riu Palace Macao – Adults Only All Inclusive

Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive rates at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive has all inclusive rates that come with all meals included. Activities include scuba lessons, windsurfing, and kayaking.

Is free cancellation available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What is there to do within easy reach of Hotel Riu Palace Macao - Adults Only - All Inclusive?

This property is situated in Bávaro within a 10-minute walk of Arena Gorda Beach and Splash Water Park. You'll also find Cana Bay Golf Club and Cocotal Golf and Country Club within a short drive.

Will I be able to park at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is there a spa at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Renova Spa is the property's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and body wraps.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a casino?

No, Hotel Riu Palace Macao - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What do couples enjoy most about Hotel Riu Palace Macao - Adults Only - All Inclusive?

This adults-only all-inclusive property offers plenty of amenities for couples including 2 outdoor pools, a swim-up bar, and a poolside restaurant.

Are there hot tubs at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Macao - Adults Only - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have connecting rooms?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel Riu Palace Macao - Adults Only - All Inclusive?

The closest major airport to Hotel Riu Palace Macao - Adults Only - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 16.1 mi away (29 minutes by car).

Are there rooms with balconies at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Macao - Adults Only - All Inclusive comes with a balcony with some featuring sea or garden views.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at Hotel Riu Palace Macao - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

4/10 Poor

Renesha

Dec 31, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

I booked this hotel for my honeymoon and what sold me was the swim up pool. Check in was great however, when we got to our room, we realize that it did not have a swimming pool nor was it the honeymoon suite we booked. When we call down, we were informed that the room was l oversold and someone should have reached out to us prior to arrival, but that never happened. This was an epic fail in a horrible way to start our vacation. Although the people were nice our room had water bugs and roaches. I’ll never stay here again.

Stayed 4 nights in Dec 2025

4/10 Poor

shequeila

Traveled with group

Nov 8, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Beware! The rooms have roaches! It’s odd that sites purport this property as five stars. It is an old property that doesn’t appear to have been updated in decades. The showers are old and have worms and roaches coming up through the drain. And there was an awful sewage smell in the rooms. Depending on which staff member you engaged with, you were treated with kindness or annoyance, which made for a pretty inconsistent over-all service experience. The only good thing about this location is the spa. The services were great and the therapists were amazing.

Stayed 4 nights in Nov 2025

8/10 Good

Daniel P

Nov 8, 2025

Liked: Staff & service, amenities

Hotel staff were great except for people at front desk You would think since they set the first impression there customer service would set the bar but that was not the case very rude and didn't want to answer questions. The rest of staff waiters house keeper everyone was top notch.

Stayed 6 nights in Nov 2025

10/10 Excellent

Maria

Nov 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spectacular hotel! I especially loved the hospitality of the staff; they do their best to make you feel welcome. The food was delicious and varied, the beach is beautiful, and the rooms were very comfortable and clean. The entertainment was great too—I couldn't ask for more. I had everything I needed during my stay; I felt like a queen. Thank you to everyone, especially Marcos in the buffet area and Eliezer and Idaury in the entertainment area. I'll be back soon!

Stayed 4 nights in Nov 2025

4/10 Poor

Chelsea

Nov 6, 2025

Stayed 4 nights in Nov 2025

6/10 Okay

Aaliyah

Traveled with partner

Nov 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The resort was nice, restaurants were pretty okay, pools were great with swim up bar. A lot of different options. Theres an event at the resort every night. Ppl were full of energy. My only complaint would probably be the staff and the people there bothering/hassling you for money. The room me and my partner had was beautiful but on day 3, there was a whole on top of ceiling and peaked so much water the whole day. We had a electrician come up and fix it tho. There were also a lot of waterbugs, the power went put for about 5-10 mins on our last day. It was a lil hectic. I wouldn't be back here. This resort def just gave relaxation vibes. And if i knew i wanted to have more fun and turn up then i wouldve booked riu republica hotel. Also the hotel sets up transportation to and from hotel. But the last day, as we were waiting for out transportation at the set time it didnt come. We had to wait a whole other hour. We spoke to staff and they told us just call a cab.. mind you the cabs cost 49 and up. So we was really irritated with the unprofessionalism. But yea.

Stayed 5 nights in Oct 2025

10/10 Excellent

JORGE ARTURO

Traveled with family

Nov 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

THE DINNER WAS EXCELENT.

Stayed 5 nights in Oct 2025

2/10 Terrible

Carey

Traveled with partner

Nov 4, 2025

Liked: Cleanliness

Well it was my anniversary and birthday I emailed weeks before to let them know about it only to get there and they had us in a double bed room no decoration like I asked cause I was willing to pay. Went to the front and had to wait another 2hrs before a room was ready not decorated no welcome for the elite club member had to literally go back the next day to remind them we needed the amenities of what we paid for. Staff was wonderful and a huge hotel like this should have there own power grid. Lights kept going on and off all day then stretched into the night. Other from that not sure I’d visit another RUI

Stayed 4 nights in Oct 2025

2/10 Terrible

Yurii

Traveled with partner

Nov 4, 2025

Liked: Staff & service, property conditions & facilities

Disliked: Amenities

Property was clean

Stayed 7 nights in Oct 2025

10/10 Excellent

Serhii

Nov 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

)))

Stayed 4 nights in Oct 2025

6/10 Okay

David

Nov 2, 2025

Stayed 3 nights in Oct 2025

10/10 Excellent

Nathaniel T

Traveled with partner

Nov 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was great. The food was tasty. Get the Elite package. Comes with room service and full bar in the room. Exclusive bars all included. We are definitely going again. Its a real good vibe. Trip was EPIC.

Stayed 5 nights in Oct 2025

8/10 Good

Tyrone

Nov 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Food - 3 Stars Room - 4 Stars Staff- 5 Stars Riu Parties - 5 Stars Casino - 1 Star Pools - 3 Stars Drinks - 3 Stars Entertainment - 2 Stars Beach - 3 Stars

Stayed 5 nights in Oct 2025

4/10 Poor

Keisha

Oct 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Some members of the staff were very attentive and courteous, while others were not as responsive. Upon arrival, there was no bellman available to assist with my luggage, which was disappointing. I also experienced multiple issues with my room during my stay, including repeated problems with the Wi-Fi, television, and room safe. On several occasions, I was asked to come downstairs to resolve issues rather than having someone come to my room to assist, which was inconvenient. At one point, I was locked out of my safe and informed that I would need to wait until 6:00 a.m. for assistance. When I explained that my medication was inside, help was finally provided. The food at the restaurants was satisfactory, though not exceptional, and the room service meals were unfortunately poor in quality. On a positive note, I thoroughly enjoyed the pool area and met many pleasant guests during my stay. However, I was very uncomfortable that the room lacked a security latch on the door, especially considering that several hotel staff members entered the room during my stay. This made me feel unsafe and detracted from the overall experience.

Stayed 3 nights in Oct 2025

6/10 Okay

Rashiem

Oct 29, 2025

Liked: Cleanliness

Not a lot of pool activities to keep you engaged

Stayed 3 nights in Oct 2025

10/10 Excellent

Nikolai Markoz, Port Sydney

Traveled with partner

Oct 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Restaurants were great Highly recommended

Stayed 5 nights in Oct 2025

6/10 Okay

Randy

Oct 29, 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Deysi Ernestina

Oct 29, 2025

Stayed 7 nights in Oct 2025

6/10 Okay

Chad

Oct 28, 2025

Staff was very friendly and helpful

Stayed 5 nights in Oct 2025

8/10 Good

Enahi

Traveled with group, Traveled with partner

Oct 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I’ve been to other Riu, with this one we felt like it needed more friendly staff. This was a little 2 quiet for our like

Stayed 4 nights in Oct 2025

10/10 Excellent

Noni

Oct 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved it

Stayed 4 nights in Oct 2025

8/10 Good

Stacy Murchison

Traveled with partner

Oct 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean room/property. Didn’t like that you had to make a reservation for the jacuzzi. It was in a separate area in the Wellness Center/Spa. Would have been nice if there was jacuzzi by the pools. Casio only opened during certain time period.

Stayed 5 nights in Oct 2025

10/10 Excellent

Nicol

Oct 27, 2025

Stayed 4 nights in Oct 2025

10/10 Excellent

Maria De Lourdes

Traveled with family

Oct 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service. The only bad thing was the service in the SPA, jacuzzi area. The employer was rude, unfriendly.

Stayed 4 nights in Oct 2025

6/10 Okay

Joel

Oct 26, 2025

Liked: Cleanliness, staff & service

We had two blackouts and major concerns in our room 6103, issues with outlets to charge our cellphones, and water coming out the bathtubs and sinks, please helps us out to file a complaint and get some compensation for what we went through in our honeymoon.

Stayed 3 nights in Oct 2025

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