Hotel Riu Palace Macao - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 2 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Palace Macao - Adults Only - All Inclusive

6 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Exterior
Aerial view
2 outdoor pools, pool umbrellas, sun loungers
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

View in a map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Arena Gorda Beach
    ‪5 min walk‬
  • Place, Iberostar Golf Course
    ‪4 min drive‬
  • Place, Cana Bay Golf Club
    ‪9 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪25 min drive‬

Room options

Suite (U)

8.4 out of 10
Very good
(19 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

8.6 out of 10
Excellent
(4 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, U)

8.6 out of 10
Excellent
(14 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, B2C-US)

  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (C)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe | C)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

9.0 out of 10
Wonderful
(12 reviews)
  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, L)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (Superior, E)

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, L)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe | B2C-CA)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club | B2C-CA)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, U)

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, U)

9.0 out of 10
Wonderful
(4 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club, L)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Double Room (Swim-up, Deluxe Elite Club, L)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite Deluxe Vista al Mar Elite Club (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Swim-up Junior Suite Deluxe Vista al Mar Elite Club (L)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club (U) )

10.0 out of 10
Exceptional
(1 review)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club (C) )

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up | Deluxe Elite Club | C)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe, Elite Club, E)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-up, Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room Premium

  • 430 sq ft
  • Sleeps 3

Double Room Premium

  • 430 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 3

Room Premium with Sea View

  • 430 sq ft
  • Sleeps 2

Double Room Premium with Sea View

  • 430 sq ft
  • Sleeps 2

Suite, Ocean View (Elite Club (U))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (U) )

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (C))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (C) )

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-US))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (Elite Club (B2C-CA))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite Junior

  • 333 sq ft
  • Sleeps 3

Room Superior

  • 333 sq ft
  • Sleeps 3

Suite

  • 559 sq ft
  • Sleeps 2

Junior Suite (U)

8.2 out of 10
Very good
(65 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

7.8 out of 10
Good
(45 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Punta Cana

Located in Bávaro, Hotel Riu Palace Macao - Adults Only - All Inclusive is adjacent to Splash Water Park and within a 10-minute stroll of Arena Gorda Beach. This 476-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Arena Gorda Beach - 5 min walk - 0.3 miles
  • Punta Blanca Golf Course - 16 min walk - 0.9 miles
  • Iberostar Golf Course - 4 min drive - 1.2 miles
  • Cortecito Beach - 8 min drive - 2.7 miles
  • Cana Bay Golf Club - 9 min drive - 2.5 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 29 min drive

Restaurants

  • ‪Restaurante Colonial - ‬8 min walk
  • ‪Daiquiri Lobby Bar - ‬5 min walk
  • ‪Restaurante Hibachi - ‬8 min walk
  • ‪Pool Bar - ‬10 min walk
  • ‪restaurante la isabela - ‬12 min walk

About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Hotel Riu Palace Macao - Adults Only - All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a gym, and outdoor tennis courts.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies or patios, and coffee makers are also standard. Housekeeping is available on request.
3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Elite Club
  • Kabuki
  • Krystal
  • Volare

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Beach volleyball
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Waterslide
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2023
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Macao All Inclusive
Macao Palace
Macao Riu
Macao Riu Palace
Palace Macao
Palace Macao Riu
Riu Palace Macao
Riu Palace Macao All Inclusive
Riu Palace Macao All Inclusive Punta Cana
Riu Palace Macao Punta Cana
Riu Palace Macao Hotel Punta Cana
Riu Palace Macao Adults All Inclusive Punta Cana
Riu Palace Macao Adults All Inclusive
Riu Palace Macao Adults Punta Cana
Riu Palace Macao Adults
Riu Palace Macao Adults All Inclusive All-inclusive property
Riu Palace Macao Inclusive
Riu Macao Inclusive Inclusive
Riu Palace Macao Adults Only All Inclusive
Riu Palace Macao – Adults Only All Inclusive
Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive rates at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive has all inclusive rates that come with all meals included. Activities include scuba lessons, windsurfing, and kayaking.

Is free cancellation available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What is there to do within easy reach of Hotel Riu Palace Macao - Adults Only - All Inclusive?

This property is situated in Bávaro within a 10-minute walk of Arena Gorda Beach and Splash Water Park. You'll also find Iberostar Golf Course and Cana Bay Golf Club within a short drive.

Is there parking available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is there a spa at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Renova Spa is the property's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and body wraps.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a casino?

No, Hotel Riu Palace Macao - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

Is Hotel Riu Palace Macao - Adults Only - All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers plenty of amenities for couples including 2 outdoor pools, a swim-up bar, and a poolside restaurant.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Macao - Adults Only - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel Riu Palace Macao - Adults Only - All Inclusive?

The closest major airport to Hotel Riu Palace Macao - Adults Only - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 16.1 mi away (29 minutes by car).

Are there rooms with balconies at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Macao - Adults Only - All Inclusive comes with a balcony.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at Hotel Riu Palace Macao - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 544 out of 1002 reviews
Rating 8 - Good. 250 out of 1002 reviews
Rating 6 - Okay. 102 out of 1002 reviews
Rating 4 - Poor. 50 out of 1002 reviews
Rating 2 - Terrible. 56 out of 1002 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Shannon, Frankfort

We arrived and had a cold reception.
Stayed 7 nights in Aug 2025

8/10 Good

walter p

Stayed 5 nights in Jun 2025

10/10 Excellent

Jusmara

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The staff were extremely nice and engaged. The food was good. Con: The bedding smelled bad. Even though sheets were changed daily, they did not smell fresh
Stayed 5 nights in Jun 2025

8/10 Good

Jenny

Stayed 5 nights in Jun 2025

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

2/10 Terrible

Gloria

Traveled with group
Disliked: Amenities
Terrible Experience – Do Not Stay Here This was one of the worst hotel stays I’ve ever had. On the first night I complained my bed was damp and I was told that there was absolutely nothing they can do. Night 2 I discovered mold behind the bed disguised as wallpaper, and there were cockroaches. When I tried to get help, the front desk ignored my calls. I had to go down in person 2 nights in a row and was faced by staff member Thomas who told me there was nothing he could do AGAIN. Thankfully, another staff member named Daniel eventually moved us after 30 minutes of back-and-forth. But even the new room had bugs. At that point, I gave up. The resort beach was also a disappointment — covered in seaweed, it smelled like a fish market, and the loud tractor they used to clean it ruined any chance of relaxing. Food was mediocre at best. I’ve stayed at many resorts, and this was by far the most uncomfortable experience. The only reason I’m not giving it one star is because of a few kind buffet staff and Daniel, who tried to help. Do yourself a favor: skip this place. I would never return.
Stayed 3 nights in Jun 2025

8/10 Good

Stancil

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the different restaurants the pool area and the staff were great. The variety of food was also great and was different in the man buffet each night with a different theme. The rooms were clean and spacious and the shows at night were also great. The only thing that I did not like was that the beach was full of seaweed.
Stayed 9 nights in Jun 2025

10/10 Excellent

Hector Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good overall
Stayed 4 nights in Jun 2025

10/10 Excellent

Fatoumata

Liked: Cleanliness, amenities, property conditions & facilities
Everything was a 10/10 definitely a 5 star resort
Stayed 5 nights in Jun 2025

10/10 Excellent

Abigail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, clean rooms, beautiful place.
Stayed 4 nights in Jun 2025

10/10 Excellent

Ligia Milagros

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
En 28 años viajando casi todos los veranos a Punta Cana y hospedandonos en diferentes hoteles, puedo decir que este es el mejor hotel al que hemos ido. El servicio y la comida son excelentes, las facilidades del hotel, el entretenimiento. En fin, todo es excelente!!
Stayed 7 nights in Jun 2025

8/10 Good

Juana

Food should be better
Stayed 5 nights in Jun 2025

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness
The room was extremely moist but clean overall. Front desk staff was at times, a bit rude and not helpful, but it depended on who was on duty.
Stayed 6 nights in Jun 2025

8/10 Good

Selcuk, Alpharetta

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Selcuk, Alpharetta

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice place with decent to good food. Daytime burgers and hot dogs should be made fresh for better taste. Restaurants were good with friendly service and available choices. Bar staff were hit or miss and room cleaning service randomly showed up at all times of day. Noelvis at the bar could be rude at times, most everyone else provided good service. Some of the staff didn't speak any English. The beach area was nice but the beach itself was terrible. Murky and wavey waters full of seaweed. Mountains of seaweed. Overall a decent place to stay but I wouldn't put it at the top of my list.
Stayed 6 nights in Jun 2025

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: I thought the grounds were well maintained. Didn’t like: entertainment was sub par compared to other RIU resorts.
Stayed 9 nights in Jun 2025

8/10 Good

DeJene Jacquel

Stayed 4 nights in Jun 2025

10/10 Excellent

Jared, Rio Rancho

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to relax - enjoy a fantastic wedding experience. Worth a second trip for sure!
Stayed 5 nights in Jun 2025

10/10 Excellent

milagros

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy bonito, los empleados atentos y excelente servicio La comida muy buena y con variedad en el bufet. La barra del bar cubano, espectacular La discoteca buena música y mucho ambiente. El DJ Panda fue el menos amable. Lo único que no me gustó es que deje mi cartera visible en la habitación y me robaron aprox $200.00 de mi wallet.
Stayed 7 nights in Jun 2025

8/10 Good

Crystal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, our stay was very nice. We liked that there were many options for restaurants. The Asian restaurant was by far the best - their food & customer service was exceptional. We really liked all the amenities that were available. The beach was beautiful. Rooms were clean. The biggest issue we had was the fact that the staff is not very friendly. This was the majority of the staff. We did encounter a few individuals that were very nice and attentive. The other people made us feel as if we were a burden. We have stayed at other riu hotels in Mexico multiple times and have absolutely enjoyed our stays with them. We were expecting that type of service at this location.
Stayed 5 nights in Jun 2025

10/10 Excellent

Tyra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was beautiful. I loved my room
Stayed 5 nights in May 2025

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love love loved it. Will definitely be back!!
Stayed 5 nights in Jun 2025

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2025

10/10 Excellent

Rolando

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025