Hotel Riu Palace Macao - Adults Only - All Inclusive

Choose dates to view prices

2 outdoor pools, pool umbrellas, sun loungers

1 bedroom, free minibar, in-room safe, laptop workspace

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Hot tub
Parking included
Free WiFi

Explore the area

Playa Arena Gorda, Punta Cana, La Altagracia, 23000

Place, Splash Water Park
‪3 min walk‬
Place, Arena Gorda Beach
‪7 min walk‬
Place, Iberostar Golf Course
‪6 min drive‬
Airport, Punta Cana (PUJ-Punta Cana Intl.)
‪28 min drive‬

Room options

Suite (U)

Very good

560 sq ft
Sleeps 2
1 King Bed
Free WiFi

Junior Suite (L)

Exceptional

334 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Deluxe, U)

Excellent

427 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Deluxe, B2C-US)

320 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Deluxe Elite Club, B2C-US)

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Superior, B2C-US)

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Suite (B2C-US)

569 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Suite (C)

569 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite (Deluxe | C)

Exceptional

427 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Superior | C)

Good

334 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (C)

Excellent

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Superior, L)

334 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Courtyard View (Superior, E)

Very good

334 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Deluxe, L)

427 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Suite (B2C-CA)

569 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite (Deluxe | B2C-CA)

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Deluxe Elite Club | B2C-CA)

320 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Superior | B2C-CA)

Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (B2C-CA)

1 bedroom
Sleeps 3
1 King Bed
Free WiFi

Junior Suite (Swim-up, Deluxe Elite Club, U)

Exceptional

427 sq ft
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Deluxe Elite Club, U)

Excellent

427 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds
Free WiFi

Junior Suite (Deluxe Elite Club, L)

427 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Double Room (Swim-up, Deluxe Elite Club, L)

427 sq ft
Sleeps 2
1 King Bed OR 2 Double Beds
Free WiFi

Junior Suite Deluxe Vista al Mar Elite Club (L)

431 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds
Free WiFi

Swim-up Junior Suite Deluxe Vista al Mar Elite Club (L)

427 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Ocean View (Elite Club (U) )

Exceptional

427 sq ft
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

Exceptional

427 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Ocean View (Elite Club (C) )

427 sq ft
1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

427 sq ft
1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite (Swim-Up | Deluxe Elite Club | C)

427 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds
Free WiFi

Junior Suite (Deluxe Elite Club | C)

Wonderful

427 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Deluxe Elite Club, E)

427 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Ocean View (Deluxe, Elite Club, E)

427 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds
Free WiFi

Junior Suite (Swim-up, Deluxe Elite Club, E)

427 sq ft
Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

427 sq ft
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Ocean View (Elite Club | B2C-CA)

Sleeps 2
1 King Bed OR 2 Double Beds
Free WiFi

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

Sleeps 2
1 King Bed OR 2 Double Beds
Free WiFi

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Ocean View (Elite Club | B2C-US)

1 bedroom
Sleeps 2
1 King Bed OR 2 Double Beds
Free WiFi

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Room Premium

430 sq ft
Sleeps 3
Free WiFi

Double Room Premium

430 sq ft
Sleeps 2
Free WiFi

Suite Junior with Garden View

Garden view
430 sq ft
Sleeps 3
Free WiFi

Room Premium with Sea View

Sea view
430 sq ft
Sleeps 2
Free WiFi

Double Room Premium with Sea View

Sea view
430 sq ft
Sleeps 2
Free WiFi

Suite, Ocean View (Elite Club (U))

Exceptional

1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Oceanfront (Deluxe Elite Club (U) )

Exceptional

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Suite, Ocean View (Elite Club (C))

1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Oceanfront (Deluxe - Elite Club (C) )

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

1 bedroom
Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Suite, Ocean View (Elite Club (B2C-US))

1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Suite, Ocean View (Elite Club (B2C-CA))

1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Oceanfront (Deluxe Elite Club (L) )

Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Suite, Ocean View (Elite Club (L))

1 bedroom
Sleeps 2
1 King Bed
Free WiFi

Junior Suite, Oceanfront (Deluxe | Elite Club | E)

Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Junior Suite (Deluxe | E)

Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

Suite, Ocean View (Elite Club | E)

Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Suite (E)

Sleeps 2
2 Double Beds OR 1 King Bed
Free WiFi

Suite Junior

333 sq ft
Sleeps 3
Free WiFi

Room Superior

333 sq ft
Sleeps 3
Free WiFi

Suite

559 sq ft
Sleeps 2
Free WiFi

Junior Suite (Superior, U)

Very good

334 sq ft
1 bedroom
Sleeps 3
2 Double Beds OR 1 King Bed
Free WiFi

About the neighborhood

Punta Cana

Located in Bávaro, Hotel Riu Palace Macao - Adults Only - All Inclusive is adjacent to Splash Water Park and within a 10-minute stroll of Arena Gorda Beach. This 476-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a free water park.

What's nearby

Splash Water Park - 3 min walk - 0.2 miles
Arena Gorda Beach - 7 min walk - 0.4 miles
Punta Blanca Golf Course - 4 min drive - 1.0 mile
Iberostar Golf Course - 6 min drive - 2.8 miles
Bavaro Beach - 26 min drive - 9.2 miles

Getting around

Punta Cana Intl. Airport (PUJ) - 29 min drive

Restaurants

‪Restaurante Colonial - ‬8 min walk
‪Daiquiri Lobby Bar - ‬5 min walk
‪Café Cubano - ‬9 min walk
‪Steak House - ‬6 min walk
‪Larimar Restaurante Buffet - ‬19 min walk

About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

Hotel Riu Palace Macao - Adults Only - All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only property include a nightclub, a gym, and outdoor tennis courts.

Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies or patios, and coffee makers are also standard. Housekeeping is available on request.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Minibar, in-room safe, blackout drapes, iron/ironing board

Pool
Hot tub
Breakfast included
All inclusive

7 restaurants; breakfast, lunch, and dinner served

Pool
Breakfast included
All inclusive
Spa

$248 nightly

Jun 1 - Jun 2

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free uncovered self parking on site

Food and drink

6 restaurants
7 bars/lounges
A coffee shop/cafe
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

El Patio
Elite Club
Kabuki
Krystal
Volare

Things to do

18-hole adjacent golf course
2 outdoor pools
3 outdoor tennis courts
Beach volleyball
Fitness classes
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Nightclub
Outdoor pool (guest access)
Scuba diving
Shopping
Snorkeling
TV in common areas
Waterslide
Windsurfing

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

No elevator

1 building
100% renewable energy
4 floors
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
Renovated entire property - September 2023
Rooftop garden
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

Flat-screen TV with cable/satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Connecting rooms available
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Some water is reused through a grey water recycling system

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
The minimum check-in age for Spring Break is 21 years old.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
There are no elevators.
No cribs or infant beds are available.

Property is also known as

Macao All Inclusive

Macao Palace

Macao Riu

Macao Riu Palace

Palace Macao

Palace Macao Riu

Riu Palace Macao

Riu Palace Macao All Inclusive

Riu Palace Macao All Inclusive Punta Cana

Riu Palace Macao Punta Cana

Riu Palace Macao Hotel Punta Cana

Riu Palace Macao Adults All Inclusive Punta Cana

Riu Palace Macao Adults All Inclusive

Riu Palace Macao Adults Punta Cana

Riu Palace Macao Adults

Riu Palace Macao Adults All Inclusive All-inclusive property

Riu Palace Macao Inclusive

Riu Macao Inclusive Inclusive

Riu Palace Macao Adults Only All Inclusive

Riu Palace Macao – Adults Only All Inclusive

Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive rates at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive has all inclusive rates that come with all meals included. Activities include scuba lessons, windsurfing, and kayaking.

Is free cancellation available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What is there to do within easy reach of Hotel Riu Palace Macao - Adults Only - All Inclusive?

This property is situated in Bávaro within a 10-minute walk of Arena Gorda Beach and Splash Water Park. You'll also find Cana Bay Golf Club and Cocotal Golf and Country Club within a short drive.

Will I be able to park at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, uncovered self parking is offered for free at the property.

Is there a spa at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Renova Spa is the property's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and body wraps.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as a free water park, a poolside restaurant, and a swim-up bar at this property.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a casino?

No, Hotel Riu Palace Macao - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What will couples enjoy most about a stay at Hotel Riu Palace Macao - Adults Only - All Inclusive?

This adults-only property offers many amenities for couples such as a beach and 6 restaurants with some guestrooms featuring a private indoor hot tub.

Are there hot tubs at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, but this property does have a steam room.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Macao - Adults Only - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive.

Are there connecting rooms at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, this property has connecting rooms you can book for your group event or vacation.

How far is the airport from Hotel Riu Palace Macao - Adults Only - All Inclusive?

The closest major airport to Hotel Riu Palace Macao - Adults Only - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 16.1 mi away (29 minutes by car).

Can I book a room with a balcony at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Macao - Adults Only - All Inclusive comes with a balcony/patio and some offer sea and garden views.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at Hotel Riu Palace Macao - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

10/10 Excellent

Brian

Apr 3, 2026

Stayed 4 nights in Mar 2026

10/10 Excellent

melissa

Mar 22, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2026

10/10 Excellent

Shauntae

Traveled with partner

Feb 23, 2026

Disliked: Property conditions & facilities

Had a great time

Stayed 3 nights in Nov 2025

10/10 Excellent

Troy

Traveled with group

Feb 21, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Excellent service and stay

Stayed 6 nights in Feb 2026

6/10 Okay

Orly

Traveled with group

Feb 15, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Facility is great (pool, rooms, dining areas, beach, spa, etc) everything is exceptionally clean and comfortable. Staff is very friendly and helpful. Great variety and quality of food and drinks. However, programs and activities are performed by amateurs and are boring.

Stayed 6 nights in Feb 2026

8/10 Good

Nicole June

Feb 13, 2026

Stayed 7 nights in Jan 2026

8/10 Good

Melinda

Feb 13, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We did not get two beds like i requested. Only two rooms had 2 beds. The rooms on the 4th floor were hot. They were clean. We lost water one day.

Stayed 4 nights in Feb 2026

10/10 Excellent

Kenyatta

Traveled with family

Feb 10, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was spotless! The staff was absolutely amazing!! Especially those in the restaurants! The resort is very welcoming, with lively and relaxing atmosphere. The food was surprisingly good seeing it’s an all inclusive. I’m already planning my trip back!

Stayed 3 nights in Feb 2026

2/10 Terrible

Mame S

Feb 4, 2026

Stayed 3 nights in Jan 2026

2/10 Terrible

Dwaun

Feb 2, 2026

Disliked: Amenities

The front desk staff Robert was rude and I asked for an upgraded twice and he never looked he just said no. My husband wasn’t happy about his room and he called and they wanted to charge me the double the price. Also they don’t tell you nothing about the hotel nor do they give you a map. You have to ask the staff where things are. Also the food is terrible. The cleaning people come to your room twice a day when the hotel supposed to be full that don’t make sense. I will not recommend this hotel to my enemy. The also stated they was going to send a birthday cake with balloons to the room. Never received it

Stayed 3 nights in Jan 2026

4/10 Poor

Wentao

Feb 1, 2026

Disliked: Cleanliness

I am writing to formally lodge a serious complaint regarding the discriminatory treatment I experienced at the beach volleyball court on Jan 23rd and the subsequent failure of your management team to address the issue. The Incident: During my stay, I participated in the beach volleyball activities organized by the hotel. One of your staff members (the activity coordinator with dreadlock) repeatedly and unfairly picked on me, criticizing my play in a manner that was not applied to any other guests. It was evident that this was not about the rules of the game, but a targeted and biased attitude toward me. Management’s Failure to Follow Up: What makes this experience even more unacceptable is the lack of accountability from your management team. I reported this specific incident to the management desk on two separate occasions. With the manager named Diamond. Both times, I was promised a formal response and a resolution. However, I have received zero follow-up to date. This neglect is a clear indication that my concerns—and the issue of discrimination—are not being taken seriously by Riu Palace Macao. Being targeted by staff and then ignored by management has significantly distressed me and ruined the vacation I traveled from Ottawa to enjoy.

Stayed 6 nights in Jan 2026

8/10 Good

julie

Traveled with partner

Feb 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

This is our third time staying here & we would go back again. The beach is expansive, with lots of palm trees so there's always as much sun or shade as you'd want & lounge chairs are never an issue. The staff are so friendly & accomodating. There is a wonderful variety of delicious food...(I love fish, & there was always a different selection of freshly grilled seafood everyday). Instead of lots of loud music on the beach, you'll relax to the sound of the waves, punctuated by the friendly staff offereng to deliver a cool drink. We love it!

Stayed 7 nights in Jan 2026

2/10 Terrible

madelyn

Traveled with group, Traveled with partner

Jan 28, 2026

Disliked: Cleanliness, property conditions & facilities

The food was disgusting, barely even edible. The room was infested with ants and other sorts of bugs, unclean, and smelled horribly of mildew regardless of how long we left the door open. All of our clothes now smell horribly of this mildew smell and we’re left damp.

Stayed 5 nights in Jan 2026

10/10 Excellent

Consuelo Angelica, Provo

Traveled with family

Jan 28, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everything, except Sport Bar (Need more attention), was super amazing; I recommend and I’ll definitely comeback with my family. The Food was 1-A (EXCELLENT) the service very, very friendly, the hotel, his installation and rooms very clean; the other’s Bars very nice, the animation staff very funny, entertaining and friendly. The Disco super 🥰🙏 In short, I was left crazy, delighted and I’ll comeback next summers 🏝️ ☀️

Stayed 2 nights in Jan 2026

10/10 Excellent

Danielle

Jan 27, 2026

Stayed 4 nights in Dec 2025

6/10 Okay

Sophia

Traveled with partner

Jan 21, 2026

Liked: Staff & service, amenities, property conditions & facilities

We wished the pools were better maintained and cleaned more regularly. The swim up bar was fun but the pool attached to it made us not want to go in. We also wish there were more food options on the room service menu.

Stayed 5 nights in Jan 2026

4/10 Poor

Andrew

Traveled with partner

Jan 21, 2026

Liked: Amenities, property conditions & facilities

We had travel delays, tried to contact the property and they weren't sure they'd have a room for us, saying we were a no-show. We just were informing them we would be delayed, and the lady on the phone said "We can't help you with that," and nearly hung up. When we arrived, the internet kept dropping us for the first several days, and our key cards kept locking us out of our room. We were quite frankly really exhausted from a busy month of work and just wanted a break, but between flight complications, and the resort not helping us, and fiddly frustrations once we arrived, this was just a messy couple of days getting there and getting situated... Once we got settled in though, we started to enjoy our time, but we were not overly impressed and said we would likely try another resort on a next visit to the DR.

Stayed 7 nights in Dec 2025

10/10 Excellent

Keila

Jan 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Nice

Stayed 2 nights in Jan 2026

10/10 Excellent

GERMAN

Jan 18, 2026

Liked: Cleanliness, property conditions & facilities

Ese so good

Stayed 3 nights in Dec 2025

10/10 Excellent

Paul, White Plains

Jan 18, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

It’s not a huge resort so for me it was perfect.. didn’t have to travel far for bathrooms dinning the pools and the beach.. its was a great cozy resort

Stayed 14 nights in Dec 2025

8/10 Good

Kristen

Jan 17, 2026

Stayed 7 nights in Jan 2026

10/10 Excellent

Nicholas

Traveled with partner

Jan 16, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach was very accessible and attractive. Staff welcoming and friendly. Excellent resort. Bar service was timely.

Stayed 7 nights in Jan 2026

8/10 Good

Mustafa

Jan 13, 2026

Stayed 3 nights in Jan 2026

10/10 Excellent

Lamonica

Jan 13, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was truly enjoyable

Stayed 4 nights in Dec 2025

10/10 Excellent

Yevhen

Traveled with group

Jan 11, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Good

Stayed 5 nights in Dec 2025

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Hotel Riu Palace Macao - Adults Only - All Inclusive

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