Hotel Riu Palace Macao - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront property with 2 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Palace Macao - Adults Only - All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
Creator video
Lobby sitting area
6 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Arena Gorda, Punta Cana, La Altagracia, 23000
  • Place, Splash Water Park
    ‪3 min walk‬
  • Place, Arena Gorda Beach
    ‪5 min walk‬
  • Place, Punta Blanca Golf Course
    ‪16 min walk‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪25 min drive‬

Room options

Suite (U)

8.4 out of 10
Very good
(20 reviews)
  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite (L)

10.0 out of 10
Exceptional
(1 review)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

8.6 out of 10
Excellent
(4 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, U)

8.6 out of 10
Excellent
(16 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, B2C-US)

  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, B2C-US)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (C)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe | C)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (C)

8.8 out of 10
Excellent
(14 reviews)
  • 320 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, L)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (Superior, E)

8.0 out of 10
Very good
(1 review)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe, L)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Suite (B2C-CA)

  • 569 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Deluxe | B2C-CA)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club | B2C-CA)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, U)

10.0 out of 10
Exceptional
(3 reviews)
  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, U)

9.0 out of 10
Wonderful
(4 reviews)
  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swim-up, Deluxe Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club, L)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Double Room (Swim-up, Deluxe Elite Club, L)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite Deluxe Vista al Mar Elite Club (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Swim-up Junior Suite Deluxe Vista al Mar Elite Club (L)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club (U) )

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, U)

10.0 out of 10
Exceptional
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club (C) )

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | C)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up | Deluxe Elite Club | C)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Deluxe Elite Club | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe, Elite Club, E)

  • 427 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-up, Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Swim-up Deluxe Elite Club, E)

  • 427 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | Deluxe Elite Club | B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim-Up | Deluxe Elite Club | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Elite Club | B2C-US)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Swim Up Deluxe Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Room Premium

  • 430 sq ft
  • Sleeps 3

Double Room Premium

  • 430 sq ft
  • Sleeps 2

Suite Junior with Garden View

  • 430 sq ft
  • Sleeps 3

Room Premium with Sea View

  • 430 sq ft
  • Sleeps 2

Double Room Premium with Sea View

  • 430 sq ft
  • Sleeps 2

Suite, Ocean View (Elite Club (U))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (U) )

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (C))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (C) )

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (B2C-US))

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Deluxe - Elite Club (B2C-CA))

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (B2C-US))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (Elite Club (B2C-CA))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Deluxe Elite Club (L) )

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (Elite Club (L))

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite Junior

  • 333 sq ft
  • Sleeps 3

Room Superior

  • 333 sq ft
  • Sleeps 3

Suite

  • 559 sq ft
  • Sleeps 2

Junior Suite (Superior, U)

8.0 out of 10
Very good
(51 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

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About the neighborhood

Punta Cana

Located in Bávaro, Hotel Riu Palace Macao - Adults Only - All Inclusive is adjacent to Splash Water Park and within a 10-minute stroll of Arena Gorda Beach. This 476-room, 4.5-star property has 2 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Splash Water Park - 3 min walk - 0.2 miles
  • Arena Gorda Beach - 5 min walk - 0.3 miles
  • Punta Blanca Golf Course - 16 min walk - 0.9 miles
  • Iberostar Golf Course - 4 min drive - 1.2 miles
  • Bavaro Beach - 19 min drive - 8.7 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 29 min drive

Restaurants

  • ‪Restaurante Colonial - ‬8 min walk
  • ‪Daiquiri Lobby Bar - ‬5 min walk
  • ‪Steak House - ‬6 min walk
  • ‪Pool Bar - ‬10 min walk
  • ‪restaurante la isabela - ‬12 min walk

About this property

Hotel Riu Palace Macao - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Hotel Riu Palace Macao - Adults Only - All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. Free parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a gym, and outdoor tennis courts.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies or patios, and coffee makers are also standard. Housekeeping is available on request.
3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Elite Club
  • Kabuki
  • Krystal
  • Volare

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Beach volleyball
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Scuba diving
  • Shopping
  • Snorkeling
  • TV in common areas
  • Waterslide
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - September 2023
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email within 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Macao All Inclusive
Macao Palace
Macao Riu
Macao Riu Palace
Palace Macao
Palace Macao Riu
Riu Palace Macao
Riu Palace Macao All Inclusive
Riu Palace Macao All Inclusive Punta Cana
Riu Palace Macao Punta Cana
Riu Palace Macao Hotel Punta Cana
Riu Palace Macao Adults All Inclusive Punta Cana
Riu Palace Macao Adults All Inclusive
Riu Palace Macao Adults Punta Cana
Riu Palace Macao Adults
Riu Palace Macao Adults All Inclusive All-inclusive property
Riu Palace Macao Inclusive
Riu Macao Inclusive Inclusive
Riu Palace Macao Adults Only All Inclusive
Riu Palace Macao – Adults Only All Inclusive
Hotel Riu Palace Macao - Adults Only - All Inclusive Punta Cana

Frequently asked questions

Can I book all-inclusive rates at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive has all inclusive rates that come with all meals included. Activities include scuba lessons, windsurfing, and kayaking.

How much does it cost to stay at Hotel Riu Palace Macao - Adults Only - All Inclusive?

As of Jan 8, 2026, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Macao - Adults Only - All Inclusive on Jan 14, 2026 start from $387.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Hotel Riu Palace Macao - Adults Only - All Inclusive offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What is there to do within easy reach of Hotel Riu Palace Macao - Adults Only - All Inclusive?

This property is situated in Bávaro within a 10-minute walk of Arena Gorda Beach and Splash Water Park. You'll also find Iberostar Golf Course and Cana Bay Golf Club within a short drive.

Is there parking available at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is there a spa at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Renova Spa is the property's spa and services include deep-tissue massages, hot stone massages, aromatherapy, and body wraps.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a casino?

No, Hotel Riu Palace Macao - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Macao - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What do couples enjoy most about Hotel Riu Palace Macao - Adults Only - All Inclusive?

This adults-only all-inclusive property offers plenty of amenities for couples including 2 outdoor pools, a swim-up bar, and a poolside restaurant.

Are there hot tubs at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, Hotel Riu Palace Macao - Adults Only - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Macao - Adults Only - All Inclusive.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive have connecting rooms?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hotel Riu Palace Macao - Adults Only - All Inclusive?

The closest major airport to Hotel Riu Palace Macao - Adults Only - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 16.1 mi away (29 minutes by car).

Can I book a room with a balcony at Hotel Riu Palace Macao - Adults Only - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Macao - Adults Only - All Inclusive comes with a balcony with some featuring sea or garden views.

Does Hotel Riu Palace Macao - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at Hotel Riu Palace Macao - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Palace Macao - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1001 reviews
Rating 8 - Good. 237 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 46 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Renesha

Disliked: Cleanliness, amenities, property conditions & facilities
I booked this hotel for my honeymoon and what sold me was the swim up pool. Check in was great however, when we got to our room, we realize that it did not have a swimming pool nor was it the honeymoon suite we booked. When we call down, we were informed that the room was l oversold and someone should have reached out to us prior to arrival, but that never happened. This was an epic fail in a horrible way to start our vacation. Although the people were nice our room had water bugs and roaches. I’ll never stay here again.
Stayed 4 nights in Dec 2025

4/10 Poor

shequeila

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware! The rooms have roaches! It’s odd that sites purport this property as five stars. It is an old property that doesn’t appear to have been updated in decades. The showers are old and have worms and roaches coming up through the drain. And there was an awful sewage smell in the rooms. Depending on which staff member you engaged with, you were treated with kindness or annoyance, which made for a pretty inconsistent over-all service experience. The only good thing about this location is the spa. The services were great and the therapists were amazing.
Stayed 4 nights in Nov 2025

10/10 Excellent

Nathaniel T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The food was tasty. Get the Elite package. Comes with room service and full bar in the room. Exclusive bars all included. We are definitely going again. Its a real good vibe. Trip was EPIC.
Stayed 5 nights in Oct 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for my 70th birthday they really surprised me. It was very memorable thanks to a wonderful gentleman at the buffet don't know his full name he said call him Dog which was first part of his name. He is an outstanding person he acknowledged us everytime he saw us. Everyone was very helpful and professional. Thank you Riu Palace Macao
Stayed 7 nights in Sep 2025

10/10 Excellent

Melissa Kirsten

Stayed 4 nights in Oct 2025

2/10 Terrible

Dynasty

Traveled with family
From check in to check out it wasnt a good experience, room smelled like mold and mildew. called the front desk 4 times for them to come fix it. First time they sprayed some then left. second time they sprayed something that was so strong like a bleach smell it made me gag. I had to continue to call the front desk because in the living room area separate from the room felt like the heater was on. It was so hot. The whole point of my upgrading the room to get the separate living room area so when my husband is sleep I can still get some work done and that couldn’t happen with it being extra hot in there. After the fourth time calling them coming twice and trying to fix it they moved our room. We moved from the 3rd to the 1st floor. Room smelled okay but the toilet was running and wouldn’t flush. So we called. Mind you this move was at 230AM. they sent maintenance to come fix it and he came and worked about 40 mins advised he would be back. About 45 mins passed and called the front desk back they advised he left for the night. We were so confused bc he said he would be right back. Communication is very poor there too. So their solution was to not use the restroom for 3-4 hours until he returned or we can move rooms back to the 3rd floor. So we moved rooms again around 4AM. It was so exhausting and tiring. I even asked many times to down grade the room so we could be on the first floor and they act like they didn’t have it available. We were so over it at this point. No compensa
Stayed 4 nights in Oct 2025

10/10 Excellent

Dejah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Rachelle P.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing! Definitely 5 STAR service! The staff is incrediblynice
Stayed 6 nights in Oct 2025

2/10 Terrible

Jamila

Stayed 4 nights in Aug 2025

8/10 Good

ketty

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and dining options. Need to provide newer towels. My towels were dingy and old.
Stayed 4 nights in Oct 2025

10/10 Excellent

Ricardo David

Clean
Stayed 3 nights in Jul 2025

10/10 Excellent

Delver

Traveled with group
Liked: Amenities, property conditions & facilities
Txtshdych
Stayed 3 nights in Sep 2025

6/10 Okay

Nekeisha

Liked: Cleanliness, staff & service, property conditions & facilities
room was decent.
Stayed 4 nights in Oct 2025

10/10 Excellent

Vyanka

Stayed 4 nights in Oct 2025

10/10 Excellent

Maria Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó el lugar, muy tranquilo el personal muy amable
Stayed 4 nights in Oct 2025

8/10 Good

SHEA

Stayed 4 nights in Sep 2025

10/10 Excellent

Alejandra

Stayed 5 nights in Sep 2025

8/10 Good

Julianna Gyongyi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos the beach server was amazing!!! Super attentive and always knew when we needed a refill! Food wasn’t the best. No flavor and very Americanized. Expected more Dominican food. Overall great stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Julio

Liked: Cleanliness
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and excellent customer service
Stayed 3 nights in Sep 2025

10/10 Excellent

Orisdalvis

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Staff
Stayed 4 nights in Sep 2025

10/10 Excellent

Mariah

Stayed 3 nights in Sep 2025

10/10 Excellent

Shahana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa lacked full services for the 2 packages I paid for. My Mom didnt get her foot massage. The staff in the hotel lobby, lounge and entertainment staff were very friendly, easy to approch and positive. Pool bar service was excellent. There was an incident at the Steak house between my dinner orders and the couple next to me. The server came out with the wrong orders and insisted that was ordered when he made a mistake both tables tried to correct him instead he has a fit became angry and didnt apologise. That behaviour in hospitality is unacceptable especially when we knew what we ordered to eat. It would be helpful if more staff knew English. Especially for a resort that hosts many visitors from around the world. Over all it was a nice experience. Thank you.
Stayed 7 nights in Sep 2025

10/10 Excellent

Samara Marie Zamora

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones limpias. Empleados amables y serviciales. Siempre nos sentimos seguros y en tranquilidad. Mucha diversión y fiesta!
Área solo para participantes del Elite Club. Recomendado!
Desayuno dominicano. Exquisito.
Show de majia  en el salón colonial. Siempre tienes actividades.
Aperitivo delicioso restaurante Krystal
Stayed 4 nights in Sep 2025

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Sep 2025