Following a 7 day stay. Highly disappointed as this hotel is masqueraded as a 5 star, however felt no more than a 3 star resort. The food lacked in variety, was often cold and tasted reheated than fresh; the restaurants just seemed like an extension of the buffet food repackaged. We had stomach issues with the food so much so I considered purchasing shares in Loperamide. I even opted out of the omelette station as I saw a chef touching tips, and then cooking without hand washing, with the bowls never washed in between use. Heavily disappointed that there were no snack bars or more meal options located on the beach. Food was not permitted on beach or in pool area, unlike other resorts. The resort is SUPER insistent on lackluster technology, using an unfriendly website that was incredibly slow and just frustrating to use, would constantly crash. Entertainment lacked, with nightly shows being more like live music, with nothing spectacular, held in non air conditioned lobby which makes it uncomfortable at best. At one point, we had no running water so no shower or toilet available for 1/2 day anywhere in resort. Overall, felt understaffed with poor attention to detail, expected a 5-star to have beach service and better food, poor communication and disorganization, towels were often unavailable and we had ours stolen from the beach. The beach is VERY small and smells as they have a large MOUND of seaweed obstructing 1/4 of the beach and view. Spend elsewhere.
Beautiful property, confortable rooms, variety of entertaining, personnel very hospitable, variety of food choices and restaurants.
The resort was very clean and staff was friendly. Teen club was very disappointing. It’s not regulated teens only. It’s all ages, so the teenagers do not have a place of their own to hang out. The beach was disgusting! It was covered in seaweed, and the water was filled with seaweed, so you could not walk along the beach or swim in the ocean, unless you went through the seaweed to get to the clear parts of the water. My son and I both got a touch of food poisoning from the restaurants there. They were doing maintenance on the roof right above our room for three days, waking us up early in the mornings. The hell we want to spend a ”relaxing” vacation.
They need more people speak in English, and more friendly
Ocean Blue and Sand is a wonderful resort. It has everything we needed for our vacation. Our bulter, Wendi Cruz is amazing. She made sure we had everything we needed or wanted. She booked all our reservations for dinner and even scheduled tour operators to come directly to our building to book the excursion. Wendi made out vacation one of the best we've ever had. A service
We missed our whole first day of the all inclusive trip due to a flight issue. They refused to give us any discount whatsoever. Upon arrival, staff was nice until we refused to listen to their time share presentation. Then staff basically ignored any request we had. No servers taking drink orders so you had to go to the overcrowded bars only to wait a long time for a drink. The food was not great. We tried all week to set up a reservation for the only good restaurant, the ‘Steakhouse’, but staff wouldn’t assist us in setting up one do we got to eat the buffet for EVERY meal and it was not good! The people on the beach trying to sell you stuff was constant and they would try to bully you into buying stuff. It was a terrible experience. We would not go back.
It was an amazing time to stay at Ocean Blue & Sand Resort. The staff was very nice and helpful all the time. The entertainment was excited and every hour it kept me busy during a whole day. If you participate you may win some prizes. For my first day I won bottle of Dominican Rum for the dancing competition, during my second day of staying I won bottle of Champagne for swimming competition. It was a lot of fun to be a part of it. Just want to mention one of the entertainers' name is Pokémon. This guy is really professional entertainer, who makes you to feel in comfort, like you are at home and part of this big family! Great job of his work!!! The food was delicious, fresh, and tasty. This resort has 7 different restaurants, which will always keep you full and satisfied. Service was great, prices fantastic! Love this place!
A really good choice
I love that you dont have to leave the resort. They habe everything you need
The property was clean, well maintained, comfortable and pleasing. The staff is extremely polite, friendly and accommodating. They exemplify the true meaning of custumer service. I Was there for 6 days and i enjoyed each day. They provide a wide variety of activities and daily entertainment to ensure there is something for everyone. The facility is very nice, but the staff makes the difference. At Check-in, Andos was especially helpful and accommodating in securing me a room that met my needs and went out of his was to ensure that I would be comfortable. . . He is the Best!! His attentiveness created a good first impression and made all the difference and so was Martina!
Bueno
Food poisoning on second day of day, we got diarrhea and vomiting within hours after eating at resort. The food was contaminated and all fours friends got sick. Don’t stay here, stay anywhere else but here. The manager did not acknowledge or try to investigate when reported it. The room had cockroaches. I would not recommend to stay here at the Ocean Blue & Sand Beach Resort at all.
Ocean Blue & Sand Beach Resort - All Inclusive places you within a leisurely stroll of White Sands Golf Course and Arena Blanca Beach. This 708-room, 4.5-star property has 2 outdoor pools along with indoor private spa tubs and 7 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10:00 AM. Enjoy dining at El Carey, one of 7 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
Guests can expect free WiFi and 32-inch LCD TVs with cable channels. Beds sport down comforters and bathrooms offer jetted tubs and hair dryers. Other standard amenities include indoor private spa tubs, free minibar items, and balconies.
Ocean Blue & Sand Beach Resort - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a 24-hour gym.
Following a 7 day stay. Highly disappointed as this hotel is masqueraded as a 5 star, however felt no more than a 3 star resort. The food lacked in variety, was often cold and tasted reheated than fresh; the restaurants just seemed like an extension of the buffet food repackaged. We had stomach issues with the food so much so I considered purchasing shares in Loperamide. I even opted out of the omelette station as I saw a chef touching tips, and then cooking without hand washing, with the bowls never washed in between use. Heavily disappointed that there were no snack bars or more meal options located on the beach. Food was not permitted on beach or in pool area, unlike other resorts. The resort is SUPER insistent on lackluster technology, using an unfriendly website that was incredibly slow and just frustrating to use, would constantly crash. Entertainment lacked, with nightly shows being more like live music, with nothing spectacular, held in non air conditioned lobby which makes it uncomfortable at best. At one point, we had no running water so no shower or toilet available for 1/2 day anywhere in resort. Overall, felt understaffed with poor attention to detail, expected a 5-star to have beach service and better food, poor communication and disorganization, towels were often unavailable and we had ours stolen from the beach. The beach is VERY small and smells as they have a large MOUND of seaweed obstructing 1/4 of the beach and view. Spend elsewhere.
Dear Toma,We appreciate you taking the time to provide feedback about your recent stay at Ocean Blue and Sand. Your comments are important to us, and we would like to address each aspect of your review professionally and thoughtfully.First and foremost, we would like to express our regret that your experience did not meet your expectations. We genuinely strive to provide a memorable and enjoyable stay for all our guests, and it appears that we fell short in some areas during your visit.Regarding your concerns about our food, we would like to acknowledge that culinary preferences can be highly subjective. However, we take all feedback seriously and continually work to improve our offerings. We have received numerous compliments on our cuisine from other guests, and we regret that you did not have the same experience. We will, nonetheless, share your comments with our culinary team to ensure that any lapses in food quality and variety are addressed promptly.We also understand your concerns about the seaweed phenomenon. Unfortunately, seaweed influx is a natural occurrence that is beyond our control. We make regular efforts to clean the beach and minimize its impact on our guests' experience, but at times, it can be more prevalent. We appreciate your understanding in this matter.Hygiene and safety are of paramount importance to us, and we take your comments regarding handwashing and cleanliness very seriously. We will investigate this matter thoroughly to ensure that our staff adheres to the highest standards of hygiene and food safety at all times.Your feedback regarding technology, entertainment, and service has also been duly noted. We apologize for any inconvenience you experienced and will take steps to improve in these areas as well.Regarding the issue of water supply, we sincerely apologize for the disruption during your stay. We understand how inconvenient this must have been, and we are committed to ensuring that such incidents are minimized in the future.Our goal is to provide a relaxing and enjoyable stay for all our guests, and we appreciate your feedback as it helps us to continually improve our services.Once again, we apologize for not meeting your expectations during your stay. We value your feedback and hope that you may reconsider visiting us again in the future. If you do decide to return, please do not hesitate to contact our guest relations team, and we will do our utmost to ensure a more pleasant and satisfying experience.Thank you for choosing Ocean Blue and Sand for your vacation, and we hope to have the opportunity to welcome you back in the future.Warm regards,Ocean Blue and Sand
Estimado Mohammed,Muchas gracias por haber estado con nosotros y compartir su experiencia, nos sentimos alegres de que haya tenido unas lindas y merecidas vacaciones. Desde ya ansiosos de poder volver a darle la bienvenida a esta su casa lejos de casa. Reciba un afectuoso saludo de todo el equipo.Cordialmente,Ocean Blue and Sand
Dear SilliaThank you very much for your kind 5-star rating! It fills us with joy to know that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and your words of praise encourage us to keep working hard. We hope to have you as our guest again in the near future. Thank you for your support and for choosing our establishment!Best RegardsOcean Blue and Sand
Beautiful property, confortable rooms, variety of entertaining, personnel very hospitable, variety of food choices and restaurants.
Dear Elizabeth,Thank you for your positive review of Ocean Blue and Sand. We are delighted that you found our property beautiful, rooms comfortable, and enjoyed the variety of entertainment options. Our staff is committed to providing a polite and professional experience, and we strive to offer a diverse range of food choices and restaurants. We appreciate your feedback and look forward to welcoming you back for another exceptional stay.Kind regards,Ocean Blue and Sand
The resort was very clean and staff was friendly. Teen club was very disappointing. It’s not regulated teens only. It’s all ages, so the teenagers do not have a place of their own to hang out. The beach was disgusting! It was covered in seaweed, and the water was filled with seaweed, so you could not walk along the beach or swim in the ocean, unless you went through the seaweed to get to the clear parts of the water. My son and I both got a touch of food poisoning from the restaurants there. They were doing maintenance on the roof right above our room for three days, waking us up early in the mornings. The hell we want to spend a ”relaxing” vacation.
Dear Jessica,Thank you for sharing your feedback regarding your recent stay at Ocean Blue and Sand. We appreciate your comments. We are pleased to hear that you found our resort to be clean and our staff to be friendly. It is always our goal to provide a welcoming and well-maintained environment for our guests.Regarding the teen club, we apologize for any disappointment caused. We understand the importance of providing a designated space for teenagers to socialize, however, we can not make a restriction to parents, this is their entire decision to stay or not with their kids in the teen club.We understand your frustration with the seaweed on the beach. Please be aware that seaweed occurrences are a natural phenomenon affecting many Caribbean destinations. While we make every effort to keep our beach clean, the presence of seaweed can be unpredictable. We are continuously working to mitigate its impact and ensure a pleasant beach experience for our guests.We are deeply sorry to hear about your experience with food poisoning. The health and safety of our guests are of utmost importance to us. We adhere to strict food handling and preparation guidelines, and our food and beverage operations are regularly audited by authorities to ensure compliance.We understand that instances of food poisoning can occur due to various factors even from previous issues and sensitive stomach to different flavors.We apologize for the inconvenience caused by the maintenance work near your room. We strive to minimize any disruptions and provide a relaxing vacation experience for our guests. Your feedback will help us improve our communication and scheduling processes to ensure that future maintenance work causes minimal disturbance to our valued guests.Once again, we appreciate your feedback and thank you for bringing these matters to our attention. We are committed to continuously enhancing our services and facilities to meet the expectations of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable experience.Warm regards,Ocean Blue and Sand
They need more people speak in English, and more friendly
Dear Phuong,Thank you for taking the time to share your feedback about your recent stay at Ocean Blue and Sand. We apologize if you encountered any difficulties due to language barriers during your stay. We strive to provide a high level of service to all our guests, and we will certainly take your feedback into consideration as we continue to improve our staff's language proficiency and friendliness.Thank you again for your valuable feedback. We take guest satisfaction seriously, and we will use your comments as an opportunity to improve our services and meet the expectations of our guests. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Warm regards,Ocean Blue and Sand
Estimada Lilieth,Muchas gracias por haber estado con nosotros y compartir su experiencia, nos sentimos alegres de que haya tenido unas lindas y merecidas vacaciones. Desde ya ansiosos de poder volver a darle la bienvenida a esta su casa lejos de casa. Reciba un afectuoso saludo de toda la familia de Ocean blue and Sand.Cordialmente,Ocean Blue and Sand
Ocean Blue and Sand is a wonderful resort. It has everything we needed for our vacation. Our bulter, Wendi Cruz is amazing. She made sure we had everything we needed or wanted. She booked all our reservations for dinner and even scheduled tour operators to come directly to our building to book the excursion. Wendi made out vacation one of the best we've ever had. A service
Dear Derryl,Thank you for your kind review of your recent stay at Ocean Blue and Sand. We are thrilled to hear that you had a wonderful vacation with us and that our butler, Wendi Cruz, provided exceptional service. We appreciate your compliments and will pass them along to Wendi. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Best regards,Ocean Blue and Sand
We missed our whole first day of the all inclusive trip due to a flight issue. They refused to give us any discount whatsoever. Upon arrival, staff was nice until we refused to listen to their time share presentation. Then staff basically ignored any request we had. No servers taking drink orders so you had to go to the overcrowded bars only to wait a long time for a drink. The food was not great. We tried all week to set up a reservation for the only good restaurant, the ‘Steakhouse’, but staff wouldn’t assist us in setting up one do we got to eat the buffet for EVERY meal and it was not good! The people on the beach trying to sell you stuff was constant and they would try to bully you into buying stuff. It was a terrible experience. We would not go back.
Dear Troy,Thank you for taking the time to share your feedback regarding your recent stay at Ocean Blue and Sand. We appreciate hearing about your experience as it helps us continually improve our services.We sincerely apologize for any inconvenience you encountered due to the flight issue and the missed day of your all-inclusive trip. While we understand your disappointment, please note that flight arrangements and associated compensations fall under the purview of the travel agency. We recommend reaching out to them directly to address this matter and explore possible resolutions.We are disappointed to learn that your interaction with our staff was not consistent throughout your stay. Our team strives to provide exceptional service to all our guests, regardless of their participation in additional presentations. We will address this concern with our staff members to ensure that every guest receives attentive and courteous service throughout their stay.Regarding the challenges you faced with drink orders and the overcrowded bars, we apologize for any inconvenience caused. We continuously work to improve our service efficiency and will review these issues to make necessary adjustments for a smoother experience for our guests.We regret to hear that the food options did not meet your expectations, particularly regarding the buffet as you were unable to secure a reservation at the 'Steakhouse.' We understand your disappointment while we understand taste are subjetives and might be different in every guest. We appreciate your feedback.We apologize for any discomfort caused by beach vendors. While we do not have direct control over their presence, we continuously collaborate with local authorities to manage such situations and ensure a peaceful environment for our guests. We appreciate your understanding in this matter.Once again, we appreciate your feedback and sincerely apologize for any inconveniences encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that reflects the quality and service standards we are known for.Warm regards,Ocean Blue and Sand
Estimada Silvia,Gracias por tomarse el tiempo para dejar una puntuación sobre su reciente estancia en el Hotel Ocean Blue and Sand. Valoramos la retroalimentación de nuestros huéspedes y estamos comprometidos en brindar la mejor experiencia posible.Lamentamos saber que su experiencia no estuvo a la altura de sus expectativas, pero notamos que no ha proporcionado detalles específicos que nos ayuden a comprender sus preocupaciones. Su satisfacción es de suma importancia para nosotros, y nos gustaría aprender más acerca de los aspectos que lo llevaron a dar una puntuación negativa para poder abordarlos adecuadamente.Agradecemos su retroalimentación y esperamos tener la oportunidad de servirle nuevamente en el futuro para que pueda disfrutar de una experiencia más satisfactoria.Atentamente,Hotel Ocean Blue and Sand