Ocean Blue & Sand Beach Resort - All Inclusive4.0 out of 5.0
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Recent guest reviews
Upon arrival we were greeted with hello family welcome home(very nice greeting) as they gathered our luggage from the shuttle I was asked if I was privileged class ? What ? I was taken back(insulted) that we were classified into categories. So we were sent to the reception area for NON privileged. check in was very bust had to wait but received a welcome blue drink. We were told we had to see the concierge and we did. Who hit us with a sales pitch. really we re here perhaps 25 minutes and someone is bothering us for sales pitch. We had a large 2 queen bed room (we asked for a king)in our booking asked for extra pillows. We are still waiting for them we asked the desk, the concierge, the room attendants no extra pillows. The resort is old and dated but very clean. They should do an undercover boss or a go pro camera and how many of the staff do not acknowledge you. Saturday night & Tuesday hounded by vendors to purchase their goods while attempting to go dinner. Like the idea of being able to purchase but not the hounding.
This is a nice well maintained hotel. Although is is large the service was impeccable and the hotel responded when you make any additional requests. There are lots of activities for children. Next time I would try to arrange for airport transfers in advance. Overall great experience.
Great Hotel, Well Located, Very Nice Staff, Good Food
The staff were very friendly. The atmosphere was family oriented. Everyone tries his hardest to make sure you are enjoying your time to the fullest. 5 nights were not enough ..At least 10 days with 4 days just for activities.
We spent 5 days and 4 nights here on a girls trip for my moms 60th Birthday. Upon arrival our bags were taken and brought to our room, check in was fast and efficient. They upgraded us to a Privilege room at no charge for the celebration and while checking in we were delivered a blue yummy drink. We stayed in building 6 down by the water with a pool view. We were given a ride down there where we went straight to the check out the beach. When we arrived at our room our bags were there and our room had been decorated with balloons at no request which I thought was a nice touch! We had a wonderful time here and I believe that it is what you make it. Positives...Grounds are beautiful, pools are clean and huge, buffet has plenty of options,Staff is very friendly & fun, housekeeping made us a coffee while cleaning without us asking, Food was yummy, bars staff was quick, hotel was safe. Negatives... Building 6 2nd floor room, room was dirty, shower looked like it had never been cleaned besides where you step, Water went from cold to hot and back again while showering,no blankets on our bed only sheets, we had to request them, Pillows were flat & one bed had 4 while the other only had 2 and we asked about a dozen times for pillows and were not brought any until a tip was given to a housekeeper. Remote had no batteries, light in room kept flickering, no switch to turn off balcony light it is on a timer and ours stayed on all night, too many pushy vendors in front of restaurants
Our first time to Punta Cana. We usually go to Riviera Maya Mexico, this year we decided to try somewhere different and loved it. The resort was awesome. There is plenty to do. The staff are very friendly and always happy. The food is great. The rooms are spacious. The bathrooms could be updated. But all in all a very nice place to stay. We plan on going again next year.
It was a very bad experience from the beginning of the stay.When sitting in the lobby when we first got there waiting for our rooms to be ready and having a drink there was a bad sewer smell going through the lobby. When we git our room The air conditioning didn't work in the room, the toilet was broken and the phone didn't work so we couldn't call anybody to fix the problems. But the worst was we had cockroaches in the room. They came out three times to exterminate the room but we still had cockroaches in the room. I had to demand a new room before they would give us a new room but only after the supervisor approved it.
Our experience was pleasant. We had a great time in the Dominican Republic. The weather was perfect not one rainy day in all 7 that we stayed at the Ocean Blue & Sand Hotel. The hotel rooms were a little dated and had a few glitches with them. For example, we had to ask for plugs to the drain, the drains in the sink didn't work in my room...they didn't open fully no matter how hard you pulled on the drain plug and as a result the sink basin would fill up and you'd have to let it drain out, the TV remote didn't work. Also, the hotel had no servers by the pool to take drink orders. You had to walk over to the bar and order them, this isn't a huge deal for me but I thought I should mention it based on overall experience. However on the positive side, our conciegre service provided by Raul was good. And our server at the buffet for breakfast and lunch was fantastic his name was Virgilio and he made us feel welcome and helped us get settled.
Great staff but the overall experience I would rate 2.5 out of 5 stars.
The rooms smelled like mold, it was difficult to get something to your room as a lot of staff does not speak English much. The beds are very hard, so were the pillows. when they clean the rooms, they don't really clean it, they make your bed and refill your fridge.
I visited Ocean Blue and Sand on 1/4-1/7 and encountered a number of problems and was told by your staff that they would correct the problems. 1) 2 of the days I never received any clean linen and reported to the front desk and was told they would take care of it but after 2 complaints. I had to go and get my own linen. On the second day I reported the issue and later that day around 5 pm, I received some dingy linen and only one face towel which two people had to share. As soon as we checked in and noticed two bed, we requested a king size and was told they would look into it and not until the last night (Friday), I was offered a new room. The room had roaches in it and they had to have someone come and spray the room. Finally, during the H10 presentation the staff was too aggressive and after I was told it would take only 1 hour, we ended up staying there over 2 hours until I just told the staff that I did not want the program.
buena comida,buenas instalaciones, malos shows, mal sonido
Can't wait to return to Ocean Blue and Sand. The staff was friendly and accommodating. The restaurants were delicious. My teenagers loved the teen room and my husband and I loved the swim up bars in the pools.
Usually I am not really picky so now even if we had a view with a road and fence it is not important because most of the time we were not in ththe room.so first of all our ac did not work so our room was too hot all the time.they said for exchanging the room we need to pay 10$ more per night per person.the beach is not the nicest one because it has some big rocks.the staff waitress at buffet don't even look at you and most of the time we needed to search or ask somebody for a fork or knife or something .one evening we needed shampoo and waited 2 h to get it in our room.the grounds are beautiful and the pool is amazing.we liked the program and the food at la torrtuga was really good and a lot of choice
The hotel was nice but the rooms had some issues (A/C didn't work and toilet clogged - moved to a different room where phone didn't work). The staff was friendly and the food was good.
changing 5 rooms in my first day because of mold smelling,eating almost same food everyday,cleaning the table by myself in the buffet.....never go back there so many good resorts in punta cana but this one is not one of them
No security doors could not be locked. Room not clean. No shaded areas on beach.
bartenders and some of the wait staff were great, while room while quite large was a bit iffy about the housekeeping staff. We had a great housekeeper Felix most days but when he was not here it was spotty if we left coffee, towels, and I don't believe the room was ever vacuumed. A lot of walking and stairs with no elevators. We had a bedside light that was not working and finally just taken from the room but not replaced. we had several couples with us and some were given robes not all of us. Food was overcooked most times we ate in any of the restaurants. long waits and we had trouble getting reservations We travel every year for vacation and this year we were very disappointed, a first for us
Main restoraneed better service and more batter food
2 GIGANTIC POOLS, PLENTY OF DIFFERENT RESTAURANTS ON PREMISES,BOWLING, SHOWS, BEACHFRONT