Very spacious and clean room, maid service was spot on. Pools were nice and big, a bit cold but nothing that would prevent you from dipping in. Bar tenders at the swim-up bar were very attentive and friendly. They had a good variety of entertainment and activities. Food was amazing at the Tortuga and Carey buffet, always a different theme and always good. Waiters at the buffet were a little bit rude though, they seemed to be annoyed and almost had to beg for drinks service most of the time. I even had to talk to the manager one time, due to the rudeness of one waiter. However, there were one or two that made a difference by providing excellent service. Evening staff at Mike’s Coffee were excellent, they even knew our order as soon as we walked in, very friendly and serviceable as well. We tried one of their specialty restaurants, Route 66, and didn’t like it at all. Portions were poor and tasteless. We ended up at the buffet right after as we weren’t satisfied. The staff was great though. Due to this experience, we decided not to try the other specialty restaurants and opted to have all our meals at the Carey and Tortuga buffet to avoid wasting our time. The evening bar tender at Carey, Rabi, was amazing and made our dinner fun and enjoyable. Room service was terrible. We placed an order and never received it. The lady who took our order sounded as if she was in a really bad mood and was told to go get stuff ourselves if we needed. We never called room service again.