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Grand Palladium Punta Cana Resort & Spa - All Inclusive

4.5 out of 5.0

Recent guest reviews

This was my second time in Punta Cana and I was under the impression that this resort was suppose to be WAYYY better then the one that I had previously stayed in. The food was sub-par. The staff do not look happy and were not as accommodating or helpful as I would have liked. It was also very confusing trying to get around the resort. The train comes by every 30 min it felt like so you might as well just walk to wherever you are trying to go.

It was an enjoyable experience. Staff was nice, would recommend. Food was better than I expected. Would definitely come back to this resort.

Great place to stay. I would recommend it and would go back.

I have been to many resorts in the DR but in this one the staff was very rude all the time! No customer service skils, needs a bit of work, beds were comfortable

It was a good choice and the resort is very well kept and nice. The beach is fabulous and it is a very safe place day and night. Everybody was having a great time. The food at the restaurants I went were very good. The staff in general, but particularly at the restaurants, bars, and receptions made a big difference. There is a motor train that carries guests from one place to another and this needs to pass by more frequently. Many people do a lot of walking because they get tired of waiting for transportation, but in general it works. It was a very good experience and the staff is working hard to make the guests memories everlasting and to see them there again.

Extremely well organized. Staff super friendly, helpful and professional. Delicious food all over the place. We are looking forward to returning next year. The Brazilian restaurant was slow, and not as organized and friendly as the others. I would have appreciated a larger bathroom in my room (4018).

Had an awesome time at this resort. For the most part I didn't take any excursions but I stayed on the resort and stayed poolside and on the beach and spa and had the most relaxing time. Staff for the most part was attentive.

If you don't wanna walk and take 2 day tying to figure out where everything is don't stay here. It's a big resort. Even with a map I had trouble finding restaurants and pools. The cable in the room wasn't working half the trip. I received a bottle of champaign in return. The food was fair and alcohol is watered down. The pools are great and it's nice for families,Lots of activities.

Concierge service only available if you belong to some sort of club or time share. Long walks from tram service to beach, pools and restaurants, at least for me , a 76 yr. male in reasonably good health, no handicaps. Two out of three beach bars were closed at one time, didn't know what to expect when going to beach, including where to pick up towels. Restaurants were a joke, an hour or more wait unless you are a club member , otherwise go to the restaurnat before opening hour, wait in line to make a reservation, and still wait almost an hour.

Overall we had a good experience besides the staff, not polite or helpful as expected.

Playa Bávaro Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Bavaro, Grand Palladium Punta Cana Resort & Spa - All Inclusive is 1.8 mi (2.8 km) from White Sands Golf Course and within a 10-minute drive of Palma Real Shopping Village. This 535-room, 4.5-star resort has 5 outdoor pools along with a private beach and a marina. Also nearby are Cocotal Golf and Country Club and Iberostar Golf Course.


Dining

Free buffet breakfast is offered each morning. There are multiple options for onsite dining with 13 restaurants, including Boghali, which specializes in Indian cuisine. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 535 air-conditioned rooms provide free minibar items, furnished balconies, and MP3 docks. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Other amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Grand Palladium Punta Cana Resort & Spa - All Inclusive features a private beach, a marina, and a full-service spa. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive resort include 5 outdoor pools, a casino, and a nightclub.

Room options

Junior Suite - Onsite Disco Drinks Included

King 1 | Sleeps 4

Deluxe Single Room

King 1 | Sleeps 1

Loft (Suite)

Twin 1 | Sleeps 4

Deluxe Triple Room

Twin 1 | Sleeps 3

Guest reviews for Grand Palladium Punta Cana Resort & Spa - All Inclusive

Everyone (4) Couples (2) Family (2) Other (2)
3
Everyone

This was my second time in Punta Cana and I was under the impression that this resort was suppose to be WAYYY better then the one that I had previously stayed in. The food was sub-par. The staff do not look happy and were not as accommodating or helpful as I would have liked. It was also very confusing trying to get around the resort. The train comes by every 30 min it felt like so you might as well just walk to wherever you are trying to go.

By on Aug 3, 2017

Review comment responded on Aug 5, 2017

Dear Guest, Thank you for having chosen our Grand Palladium Punta Cana Resort & Spa as the place to spend your recent holidays as well as for the time you took to post your review. Your feedback is of the greatest assistance to us. We truly regret that your stay was somewhat marred by the issues you have mentioned; this is not the image that we want to project. Please receive our most sincere apologies by these affairs. We assure you that the rooms for improvement will be part of our daily work and it will be corrected in a short term. We hope to have the opportunity to serve you again. If your future vacation plans point towards Punta Cana for a next trip please let us know and we would be delighted to assist you and thus provide you a pleasant and uneventful stay. Sincerely, Sachenca N. Hospitality Coordinator

4
Everyone

It was an enjoyable experience. Staff was nice, would recommend. Food was better than I expected. Would definitely come back to this resort.

By on Mar 14, 2017

Review comment responded on Mar 22, 2017

Dear guest, Thank you for your time and for your time. Best regards. Banesa Maria Burque, Resident Manager.

5

big fan

Everyone

Great place to stay. I would recommend it and would go back.

By on Jan 26, 2017

Review comment responded on Jan 28, 2017

Dear guest, Thank you so much for your good comments and for your time. Have nice day!! Best regards, Banesa Maria Burque

3

rude staff

Everyone

I have been to many resorts in the DR but in this one the staff was very rude all the time! No customer service skils, needs a bit of work, beds were comfortable

By on Jul 11, 2016

Review comment responded on Jul 14, 2016

Dear Guest, I am sorry to know that you have had a bad experience with us. I will share this information with the rest of the team. Best regards, Banesa Maria Burque

5

short stay, but great memory

Singles

It was a good choice and the resort is very well kept and nice. The beach is fabulous and it is a very safe place day and night. Everybody was having a great time. The food at the restaurants I went were very good. The staff in general, but particularly at the restaurants, bars, and receptions made a big difference. There is a motor train that carries guests from one place to another and this needs to pass by more frequently. Many people do a lot of walking because they get tired of waiting for transportation, but in general it works. It was a very good experience and the staff is working hard to make the guests memories everlasting and to see them there again.

By on Nov 24, 2015

5

memorable experience

Families

Extremely well organized. Staff super friendly, helpful and professional. Delicious food all over the place. We are looking forward to returning next year. The Brazilian restaurant was slow, and not as organized and friendly as the others. I would have appreciated a larger bathroom in my room (4018).

By on Oct 3, 2015

4

great solo trip

Singles

Had an awesome time at this resort. For the most part I didn't take any excursions but I stayed on the resort and stayed poolside and on the beach and spa and had the most relaxing time. Staff for the most part was attentive.

By on Aug 11, 2015

4

for families! not party hotel!

Families

If you don't wanna walk and take 2 day tying to figure out where everything is don't stay here. It's a big resort. Even with a map I had trouble finding restaurants and pools. The cable in the room wasn't working half the trip. I received a bottle of champaign in return. The food was fair and alcohol is watered down. The pools are great and it's nice for families,Lots of activities.

By on Jul 6, 2015

3

disappointed

Couples

Concierge service only available if you belong to some sort of club or time share. Long walks from tram service to beach, pools and restaurants, at least for me , a 76 yr. male in reasonably good health, no handicaps. Two out of three beach bars were closed at one time, didn't know what to expect when going to beach, including where to pick up towels. Restaurants were a joke, an hour or more wait unless you are a club member , otherwise go to the restaurnat before opening hour, wait in line to make a reservation, and still wait almost an hour.

By on Feb 26, 2014

4

staff not polite

Couples

Overall we had a good experience besides the staff, not polite or helpful as expected.

By on Dec 3, 2013