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Grand Palladium Punta Cana Resort & Spa - All Inclusive

4.0 out of 5.0

Grand Palladium Punta Cana Resort & Spa - All Inclusive

4.0 out of 5.0

Recent guest reviews

As soon as we walked in to the lobby we was greeted with drinks and excellent service. Thank you for the VIP upgrade surprise and the personalized letter. We are truly amazed. Best time ever. Thank you. We stayed at the TRS Turquesa Royal. The amenities are superb and the food was excellent. Shout out to La melaza, feliz amd jaime. All the staff treats you like royalty, i mean it. We were at the adults only and i enjoyed every moment of peace and quiet.

Restaurant staff was so rude. Waited hours for our food.

I arrived on a Tuesday, and became very ill the following day. On Friday, I was transported to the local hospital and put on 4 medications. I was extremely ill 7 of the 8 days I was here, and upon my arrival home, I was diagnosed with Salmonella. I had a short meeting after I filled out an incident report, but no solution other than offering me a better stay “next time” was offered. I paid for an all inclusive trip, but was unable to eat, or drink any liquor during 7 of the 8 days I was there. The staff called this an odd incident saying that I had the only case. I travelled with 14 people, 9 got sick, and 5 went to the hospital.

Excellent customer service, the girls at the bar “ Shakira” and Sandra and my best bartender Vidal, great help at front desk “ Carolina” very friendly. Beautiful hotel, great beds, very clean. This the best vacation I had ever... Manager Miguel thanks for everything

The check in process is horrible. You stand in one line for a long time, for them to send you to another line. The room we had was nice, but we soon realized it was infested with roaches. Baby roaches and BIG roaches. After an hour, they moved us to one of the newer rooms. But ANGEL and FRANCISCO were amazing!!

I will never recommend a hotel to anyone cuz of the fact that the rooms were okay cleanliness of it was okay Comfort was okay won't be back

The best vacation I have taken in life! The staff were absolutely wonderful. Treated very well while I stayed there. Hotel was very clean and rooms were big. Had a fridge that was stocked everyday. Just say all you can eat and I’m there! Had a great time. The beaches were amazing. Hotel staff very attentive and caring about your needs. Had to bring out some of my Spanish that I learned in school which was great hadn’t practiced in a while. Most of the staff do not speak English but they will attempt to to meet your needs. very good stay will be back again in the future same hotel for sure!!!

Great amenities.Friendly staff. Amazing photographers. Only complaint is there should be more frequent shuttles to go around property as it is massive.

Great place. Excelente for children’s under 5 years old. The kids club it’s excellent.

Playa Bávaro Punta Cana La Altagracia

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Marina

Located within a 5-minute walk of Cortecito Beach, Grand Palladium Punta Cana Resort & Spa - All Inclusive is within a few miles (5 km) of Aromas Museum. This 535-room, 4-star resort has 5 outdoor pools along with a private beach and a marina. Also nearby are White Sands Golf Course and Los Corales Beach.


Dining

There are multiple options for onsite dining with 13 restaurants, including Boghali, which specializes in Indian cuisine. Order from room service to satisfy your hunger without leaving your room.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers a jetted tub, hair dryers, and free toiletries. Other standard amenities include free minibar items, a furnished balcony, and an MP3 dock.


Property features

Grand Palladium Punta Cana Resort & Spa - All Inclusive features a private beach, a marina, and a full-service spa. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive resort include 5 outdoor pools, a casino, and a nightclub.

Room options

Loft (Suite)

King 1 | Sleeps 4

Deluxe Single Room

King 1 | Sleeps 1

Deluxe Triple Room

Full 1 | Sleeps 3

Junior Suite - Onsite Disco Drinks Included

King 1 | Sleeps 3

Guest reviews for Grand Palladium Punta Cana Resort & Spa - All Inclusive

Everyone (10)
5
Everyone

By on Oct 19, 2018

Review comment responded on Oct 19, 2018

Dear Guest, Thank you very much for sharing a great review of our Grand Palladium Punta Cana Resort & Spa, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Hospitality Manager

5

thank you orbitz

Everyone

As soon as we walked in to the lobby we was greeted with drinks and excellent service. Thank you for the VIP upgrade surprise and the personalized letter. We are truly amazed. Best time ever. Thank you. We stayed at the TRS Turquesa Royal. The amenities are superb and the food was excellent. Shout out to La melaza, feliz amd jaime. All the staff treats you like royalty, i mean it. We were at the adults only and i enjoyed every moment of peace and quiet.

By , from Newport R.I on Aug 13, 2018

Review comment responded on Aug 17, 2018

Dear Mr(s) Rodriguez, On behalf of the entire Team of Grand Palladium Punta Cana Resort & Spa, I would like to express my gratitude for having decided to share your comments with future visitors. We attach a great importance to your reviews and they are taken with our maximum interest. We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you a great experience. Your praise is very welcome and will motivate us to be for sure more creative each day aiming to consistently improve our variety and offer in order to keep on fulfilling the experience of our dear guests. Our team is very much looking forward to welcoming you back to the Grand Palladium family in the future. Best regards, Gelson Hospitality Manager

1

horrible resort

Everyone

Restaurant staff was so rude. Waited hours for our food.

By on Jul 22, 2018

Review comment responded on Jul 22, 2018

Dear Anonymous, thank you for choosing our resort to enjoy you vacations and for taking some minutes of your time to share your opinion with other travelers. We are saddened to know that we could not satisfy your expectations about the service in restaurants. For sure, we will share your review with our staff to take the right measures. We hope anyway that you would offer us a second chance to experience the changes.

2
Everyone

I arrived on a Tuesday, and became very ill the following day. On Friday, I was transported to the local hospital and put on 4 medications. I was extremely ill 7 of the 8 days I was here, and upon my arrival home, I was diagnosed with Salmonella. I had a short meeting after I filled out an incident report, but no solution other than offering me a better stay “next time” was offered. I paid for an all inclusive trip, but was unable to eat, or drink any liquor during 7 of the 8 days I was there. The staff called this an odd incident saying that I had the only case. I travelled with 14 people, 9 got sick, and 5 went to the hospital.

By , from Portland, OR on Jul 16, 2018

Review comment responded on Jul 19, 2018

Dear K, Please, accept our apologies for the inconveniences that you experienced during your stay with us, we really hope you have recovered now. We would like to inform you, that the Palladium Hotel is part of the HS Consulting program, which monitors all our standards in food handling, health and safety. This company is a reputed international company based in Spain and our complex applies the highest international standards. This program includes periodical audits concerning health & safety issues. Our resort, with its 2000 rooms is listed as a safe hotel by HS for its quality and high standards. Our Hygiene & Quality Department usually makes inspections with the control risk system of Hazard Analysis Critical Control Points, one of the most effective systems, which help to evaluate all levels of quality in beverages & food and swimming pools. In addition , we do not have any medical evidence certifying that the Salmonella came from food prepared at the hotel. We really hope would come back to live a real Palladium experience.

5
Everyone

Excellent customer service, the girls at the bar “ Shakira” and Sandra and my best bartender Vidal, great help at front desk “ Carolina” very friendly. Beautiful hotel, great beds, very clean. This the best vacation I had ever... Manager Miguel thanks for everything

By on Jun 18, 2018

Review comment responded on Jun 20, 2018

Dear Wally, Thank you very much for sharing such a lovely review of our Grand Palladium Punta Cana Resort & Spa, it pleased us greatly that it has been a memorable one. I am also excited that you found the staff to be accommodating and helpful and that you felt this made of your stay a really pleasant experience. I have passed your kind words to the whole team and we hope to have the opportunity to welcome you once again very soon. Best regards, Gelson Hospitality Manager

3
Everyone

The check in process is horrible. You stand in one line for a long time, for them to send you to another line. The room we had was nice, but we soon realized it was infested with roaches. Baby roaches and BIG roaches. After an hour, they moved us to one of the newer rooms. But ANGEL and FRANCISCO were amazing!!

By on Apr 24, 2018

Review comment responded on Apr 26, 2018

Dear Jessica, First of all, we would like to thank you for your preference in having selected Grand Palladium Punta Cana Resort, Spa & Casino for your vacation, as well as by letting us know about your recent holidays. We put our greatest interest and value in all of our guests’ experiences while they stay with us and to online opinions because our purpose is to unfailingly fulfill all our privileged guests' expectations, focusing our efforts on certain details over the quality of our services and facilities with the purpose of improving them each day. We truly regret the impression you have perceived in some of our services and I also take advantage of this opportunity to address our sincerest apologies by this unfortunate and isolated case and hope you may understand, as you can see, the hotel is located in an area with a very humid tropical climate, surrounded by mangrove and vegetation. The hotel has an exhaustive plan of fumigation against all types of insects native to the area, but sometimes almost inevitably there is something that can escape of our controls. Nonetheless, we will determine a prompt supervision to this particular topic in order to prevent future repetitions. In short, thank you for your trust and hope that despite the issues you comment, you were able to create a nice memory of your vacation and hope to have the opportunity to welcome you once again in Punta Cana to offer a much better and uneventful stay. Best regards, Sachenca N. Hospitality Service

3

really didn't like the room every time you took a

Everyone

I will never recommend a hotel to anyone cuz of the fact that the rooms were okay cleanliness of it was okay Comfort was okay won't be back

By , from Connecticut on Apr 17, 2018

Review comment responded on Apr 17, 2018

Dear Aaron, First of all, we greatly appreciate that you have chosen our Grand Palladium Punta Cana Resort & Spa as the ideal hotel for the enjoyment of a good Caribbean vacation. We deeply regret that our newly renovated rooms have not been to your liking as for most of our visitors and that for this unique aspect according to your review we have not been able to live up to your expectations, of course, this action saddens us a lot, please, accept our apologies for this unintentional situation. In any case, you can be sure that we will continue making our best efforts in order to achieve your complete satisfaction, which is our main objective. You are and will always be welcome to this your home in Punta Cana. Sincerely, we hope to have your pleasant presence in the near future to show you that we can offer you a real Palladium experience worthy of your person. Best regards, Gelson Hospitality Manager

5
Everyone

The best vacation I have taken in life! The staff were absolutely wonderful. Treated very well while I stayed there. Hotel was very clean and rooms were big. Had a fridge that was stocked everyday. Just say all you can eat and I’m there! Had a great time. The beaches were amazing. Hotel staff very attentive and caring about your needs. Had to bring out some of my Spanish that I learned in school which was great hadn’t practiced in a while. Most of the staff do not speak English but they will attempt to to meet your needs. very good stay will be back again in the future same hotel for sure!!!

By , from new jersey on Apr 12, 2018

Review comment responded on Apr 12, 2018

Dear Hope, Thank you very much for sharing such a lovely review regarding our Grand Palladium Punta Cana Resort & Spa, it pleased us greatly that it has been a memorable one and up to your expectations. I am also excited that you found the staff to be accommodating and helpful and that you felt this made of your stay a really pleasant experience. I have passed your kind words to the whole team and we hope to have the opportunity to welcome you once again very soon. Best regards, Gelson Hospitality Manager

4
Everyone

Great amenities.Friendly staff. Amazing photographers. Only complaint is there should be more frequent shuttles to go around property as it is massive.

By on Apr 5, 2018

Review comment responded on Apr 5, 2018

Dear Guest, It is Great to know that you had a splendid trip here at Grand Palladium Punta Cana Resort & Spa. We have succeeded providing a memorable vacation. Thank you for your feedback. This information lets us know what we are excelling in and what we need to work on. It’s our hope to be able to exceed your expectations once more. Best regards, Sachenca N. Hospitality Service

5
Everyone

Great place. Excelente for children’s under 5 years old. The kids club it’s excellent.

By , from buenos aires on Mar 31, 2018

Review comment responded on May 26, 2018

Dear Gaston, Thank you for choosing Grand Palladium Punta Cana Resort & Spa to spend your recent family vacations and for letting us know about your experience, especially that your children had a great time under the care of our Mini Club girls. In short... thank you. For your words, for your trust, and for your time. It was lovely having you here and we are looking forward to seeing you back again anytime near soon Our very best regards, Sachenca N. Hospitality service

Grand Palladium Punta Cana Resort & Spa - All Inclusive

Playa Bávaro, Punta Cana, La Altagracia 23000