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Grand Palladium Punta Cana Resort & Spa - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Grand Palladium Punta Cana Resort & Spa - All Inclusive

Aerial view
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7 restaurants; breakfast and dinner served
Premium bedding, memory foam beds, free minibar, in-room safe
Junior Suite Garden View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Playa Bávaro, El Cortecito, Punta Cana, La Altagracia, 23000
  • Place, Cortecito Beach
    ‪4 min walk‬
  • Place, Casino Avalon Princess
    ‪19 min walk‬
  • Place, Aromas Museum
    ‪8 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪32 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Garden View

View from room

Deluxe Garden View

8.8 out of 10
Excellent
(65 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Garden View

8.0 out of 10
Very good
(38 reviews)
  • Garden view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Garden View Single Use

View from room

Deluxe Garden View Single Use

8.2 out of 10
Very good
(26 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Loft Suite Garden View

Premium bedding, memory foam beds, free minibar, in-room safe

Loft Suite Garden View

8.4 out of 10
Very good
(25 reviews)
  • Garden view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Poolside

Premium bedding, memory foam beds, free minibar, in-room safe

Deluxe Poolside

8.2 out of 10
Very good
(64 reviews)
  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Poolside

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Poolside

8.2 out of 10
Very good
(28 reviews)
  • Garden view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Pool Access

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Pool Access

10.0 out of 10
Exceptional
(7 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Poolside Single Use

Premium bedding, memory foam beds, free minibar, in-room safe

Deluxe Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View Single Use

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Pool Access Single Use

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Pool Access Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Single Use

Premium bedding, memory foam beds, free minibar, in-room safe

Junior Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Loft Suite Garden View Single Use

Premium bedding, memory foam beds, free minibar, in-room safe

Loft Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Punta Cana

Located in Bávaro, Grand Palladium Punta Cana Resort & Spa - All Inclusive is within a 5-minute walk of popular sights such as Cortecito Beach. This 582-room, 5-star property has 5 outdoor pools along with indoor private hot tubs and a private beach. It's connected to the convention center in central Punta Cana, and a short drive from Cocotal Golf and Country Club and Casino Avalon Princess.

What's nearby

  • Cortecito Beach - 4 min walk - 0.3 miles
  • Casino Avalon Princess - 19 min walk - 1.0 mile
  • Aromas Museum - 8 min drive - 2.2 miles
  • Arena Gorda Beach - 17 min drive - 5.8 miles
  • Bavaro Beach - 24 min drive - 5.8 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 32 min drive

Restaurants

  • ‪Las Caracolas - ‬8 min walk
  • ‪Restaurante La Catedral - ‬6 min walk
  • ‪Helios Restaurante - ‬7 min walk
  • ‪Las Torres Restaurant - ‬4 min walk
  • ‪El Behique - ‬1 min walk

About this property

Grand Palladium Punta Cana Resort & Spa - All Inclusive

Grand Palladium Punta Cana Resort & Spa - All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive property include a casino, karaoke, and a children's pool.
Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Memory foam beds sport premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Indoor private hot tubs, free minibar items, and furnished balconies are also standard.
A private beach and a health club are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Pool
  • Breakfast included
  • All inclusive
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 beach bars
  • 3 bars/lounges
  • 3 poolside bars
  • 6 swim-up bars
  • 7 restaurants
  • Snack bar/deli

Restaurants on site

  • Behique
  • Bhogali
  • El Dorado Steak House
  • Portofino
  • Sumptuori

Things to do

  • 5 outdoor pools
  • 8 gaming tables
  • 8 slot machines
  • Basketball
  • Beach volleyball
  • Casino (1,500 square feet of space)
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Rafting
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Tennis
  • Water sports equipment
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Computer station
  • Conference center (605 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 15 buildings
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: USD 50 per person, per day and includes use of: spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.

Property is also known as

Grand Palladium Punta Cana
Grand Palladium Punta Cana Resort All Inclusive
Palladium All Inclusive
Palladium Resort
Punta Cana Grand Palladium
Grand Palladium Punta Cana All Inclusive
Grand Palladium Punta Cana Resort And Spa
Grand Palladium Punta Cana Resort Spa
Grand Palladium Punta Cana Resort Spa All Inclusive
Pallaum Punta Cana Inclusive

Frequently asked questions

Will I find all-inclusive rates at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

Grand Palladium Punta Cana Resort & Spa - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include windsurfing, kayaking, and mini golf.

How much does it cost to stay at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

As of May 19, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Punta Cana Resort & Spa - All Inclusive on Jun 18, 2026 start from $266, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

Grand Palladium Punta Cana Resort & Spa - All Inclusive offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to do within easy reach of Grand Palladium Punta Cana Resort & Spa - All Inclusive?

This property is situated in Bávaro, just steps from Cortecito Beach. You'll also find Cocotal Golf and Country Club and Los Corales Beach within a short drive.

Will I be able to park at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa available at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

Zentropia is the property's spa and services include deep-tissue massages, sports massages, hydrotherapy, and couples treatments.

Are there luxury amenities available at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

Yes, guests can indulge in luxuries such as a private indoor hot tub, a private beach, and 7 restaurants at this property.

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive have a casino at the property?

Yes, Grand Palladium Punta Cana Resort & Spa - All Inclusive has a casino that's 1500 square feet and includes 8 gaming tables, 8 slot machines, and a VIP room.

Is there an indoor pool at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools.

Is Grand Palladium Punta Cana Resort & Spa - All Inclusive good for couples?

There are many amenities for couples at this property, including a private indoor hot tub as well as a private beach and 2 beach bars.

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive have a hot tub?

No, but this property offers jetted bathtubs in all guestrooms.

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Palladium Punta Cana Resort & Spa - All Inclusive has 7 restaurants, and serves breakfast for a surcharge.

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Palladium Punta Cana Resort & Spa - All Inclusive.

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

What is the closest airport to Grand Palladium Punta Cana Resort & Spa - All Inclusive?

The closest major airport to Grand Palladium Punta Cana Resort & Spa - All Inclusive is Punta Cana Intl. Airport (PUJ), which is 15 mi away (32 minutes by car).

Can I book a room with a balcony at Grand Palladium Punta Cana Resort & Spa - All Inclusive?

Yes, every guestroom at Grand Palladium Punta Cana Resort & Spa - All Inclusive comes with a furnished balcony and some offer ocean and garden views.

Does Grand Palladium Punta Cana Resort & Spa - All Inclusive have a wedding venue on site?

There are wedding services available at Grand Palladium Punta Cana Resort & Spa - All Inclusive if that's in your vacation plans.

Grand Palladium Punta Cana Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 475 out of 1000 reviews
Rating 8 - Good. 202 out of 1000 reviews
Rating 6 - Okay. 169 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 94 out of 1000 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Christopher

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 5 nights in May 2026

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I had an amazing time at the Grand Palladium. A huge thank you to Edwin for making our stay extra special.
Stayed 7 nights in Feb 2026

10/10 Excellent

Drew Joseph

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was excellent. The check in process was seamless with Edwin. Very accommodating and helpful throughout the entire trip. We would absolutely work with Edwin again!
Stayed 6 nights in Feb 2026

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, amenities
Leak in the ceiling of our closet-Soaked our dry cleaning. No hot water for 3 days. Impossible to get dinner at the restaurants. We ordered room service and had to pay extra. Outdated rooms
Stayed 5 nights in Feb 2026

10/10 Excellent

olga

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Feb 2026

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! We had a great time in Punta Cana!
Stayed 5 nights in Feb 2026

10/10 Excellent

Andrea

Stayed 7 nights in Feb 2026

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view from our room very spacious room,accommodation was great Super friendly staff from room attendant, servers, bartender, vallet Edwin from guest service A + from day 1 until we depart always helping us,greetings us and put big smiles in our faces. We cant wait until Feb 2027 to go back
Stayed 7 nights in Feb 2026

4/10 Poor

Shibashis

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Restaurants were not available, ended up in buffet for most dinners. The app doesn’t work for dinner reservations, one has to wake up at 9 am to go to the front desk to book. Indian restaurant was terrible, the two buffet options were good tho’. Had requested for a king bed, got two double beds instead. They will take away 3 hours from your vacation to sell you membership, which is sham.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mitchell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From the very beginning of our arrival we were greeted by Edwin, whi was just the best! He was super welcoming, helpful and just all around great dude! The food was spot on, i will truly miss the lunch buffet. No worried though, we'll be back!!
Stayed 6 nights in Feb 2026

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Nice size & ability to move around the complex walking & with shuttles. Good food & friendly staff. Booked during last minute cancellation at a local condo. Saved our trip planned from October!
Beach right over the dune from our room. Last day sunrise!
Stayed 4 nights in Feb 2026

10/10 Excellent

Najada

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the stay at this hotel. We recived a room upgrade which was very much appropriate since it was 5 steps away from the beach. Edwin or concierge was amazing. He helped daily with restaurant reservation,checked in to make sure everything was okay during our stay. The coffee shop also made amazing coffee.
Stayed 4 nights in Feb 2026

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Edwin was absolutely amazing and attentive to all of our needs. We will come back because of him.
Stayed 5 nights in Jan 2026

2/10 Terrible

Robert

Disliked: Property conditions & facilities
Wife broke her leg at the pool by slipping on tiles around the pool, still in a cast and will need to relearn how to walk according to the Doctor!!
Stayed 9 nights in Dec 2025

6/10 Okay

Aaron

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The physical resort is attractive and well maintained, but the guest experience fell short over a five‑night stay.Check‑in and communication Check‑in was very slow even with online check‑in done in advance, which set a bad first impression. The app was unreliable and not intuitive, and event schedules were often wrong or in the wrong location, with almost no proactive communication from staff.Dining and snacks No à la carte restaurants were available to reserve for the entire stay, and every day required begging Guest Services for a table while some guests were seated as walk‑ins, making the system feel arbitrary and unfair. Snack options were weak, especially after breakfast ends around 10:30 and after dinner, and some hot items, like eggs under heat lamps, were served cold.Staff and atmosphere Many staff members did not seem friendly and at times appeared annoyed, and limited English made resolving simple issues harder. Cleaning staff were loud in the morning, there was no music at the pools, and there were not enough pool chairs, which hurt the overall vacation vibe.Room design The bathroom layout offered very little privacy, which was uncomfortable when sharing a room.Overall, it is a nice‑looking property, but poor restaurant access, bad communication, and inconsistent service made the stay much more frustrating than a five‑day all‑inclusive vacation should be.
Stayed 5 nights in Dec 2025

6/10 Okay

Susana De La

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We arrived at 12:45 pm and couldn’t check in early because housekeeping was still cleaning the room. They handed us bracelets for the buffet and told us to wait. We returned to the lobby at 3 pm, but the room wasn’t ready until 3:30. The bellboy escorted us, only to find staff still dealing with an “issue” and they promised we’d be let in soon. After a 15‑minute wait we were told we’d be moved to a different room. At check‑in I asked to reserve a table at a restaurant for the next day; the staff advises that since I booked with Expedia, Edwin, would be my concierge and would handle it, but I never heard from him—unlike other resorts that usually WhatsApp. Housekeeping only made the beds and changed towels; they didn’t sweep, mop, or wipe down counters daily. At the buffet I saw cooks and waitstaff arguing. The waitress/waiters were inattentive, often not offering water or drinks until we were done with our food. We had a sofa bed with no blanket; when I requested one I was given just a sheet. When I inquired about New Year’s Eve dining, I was told we’d have to use the buffet. No one mentioned that a reservation was required for the gala‑style buffet, and I only found out as a line was forming outside the buffet at 10 am that morning.
Stayed 6 nights in Dec 2025

6/10 Okay

gaurav ramesh

Traveled with family
Disliked: Property conditions & facilities
Room had water leaking.was fixed after we complained. It had glass walls in bathroom. Not apt for a family resort. Front desk did not wrist broken wrist tag. Too much discrimination amongst staff for budget resorts.
Stayed 6 nights in Dec 2025

6/10 Okay

Paula

Liked: Cleanliness, property conditions & facilities
Bar well stocked and pool clean. Rooms clean but bedding had a foul odor,staff didnt change bedding until i complained to house keeping.
Stayed 7 nights in Dec 2025

2/10 Terrible

Santrecia

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
My recent trip to the Grand Palladium Palace Resort & Spa was hands down the worst vacation I have ever taken. From the moment we arrived, it was clear that the staff was not interested in making guests feel welcome or comfortable. The customer service was abysmal—85% staff members were consistently rude, unhelpful, and downright unpleasant. Instead of being greeted with warmth or hospitality. The staff’s attitude was far from professional; they seemed more interested in rushing us away than assisting us with any questions or concerns. On the first day, we had no clean washcloth, no pillowcase, and no sheets. Went to the front desk three different times before we received clean sheets and rags four hours later. The food was another major disappointment. It was consistently bland, poorly prepared. My husband got food poisoning. We only had the opportunity to try one restaurant within the resort ; fortunately, we had to eat at the buffet for all our meals. We were told all restaurants were fully booked and had no available reservations. Overall, the resort fell short of even the most basic expectations for customer service and comfort. It was a frustrating, disheartening experience that left us wishing we had chosen a different destination. I would not recommend this resort to anyone looking for a relaxing or enjoyable vacation. Save your money and time. there are far better options out there that genuinely value their guests and provide quality service.
Stayed 3 nights in Dec 2025

2/10 Terrible

Jayvon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late in the evening on Thursday Dec 11. It took them an 1.5 to get us checked in. We dropped our items off to our room,then went to eat at the buffet. When we got back to our room it was extremely warm, our TV wasn't working in one of our bedrooms, as well as the mini bar. We contacted the front. An hr later they sent someone up to assist. They wasn't successful with anything. Friday morning we called back down bc we slept very uncomfortable, a s covered with sweat. We called back down to the front for assistance around 9a. They sent someone at 5pm. They still wasn't able to fix,the ac nor tv, and ended up having to switch the fridge out. Throughout the night we called and complained. Sat an Expedia agent arrived and switched our room at 3pm. The new room ac worked,but the room had a strong sewage smell that made us sick! Every restaurant we tried to make a reservation with said they were full, we walked to them to them thinking maybe someone canceled. Upon arrival they were completely empty with only five table being occupied. They finally got us in at the steak restaurant. When we were seated our table were covered with ants and were crawling on my daughter's arm! This vacation was a complete nightmare!!!!!!!!! I'm not stop with just this review, I'm taking this as high as possible!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Gale

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic. All of our concerns were resolved expeditiously. Edwin is excellent. He checked on us and made sure we had everything we needed to enjoy our vacation. Carlos was also instrumental in making sure our room was changed to accomodate us. Our stay was great!
Stayed 3 nights in Dec 2025

8/10 Good

Joseph, Princeton

Stayed 3 nights in Nov 2025

10/10 Excellent

Wanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra experiencia fue espectacular. Desde el staff de servicio, la comida, la habitación, todo fue excelente. Todo el personal muy atento. Y el Sr. Juan Jalpay nos brindó un servicio y atención de excelencia. Definitivamente disfrutamos mucho nuestra estadía y esperamos volver pronto. La comida muy excelente en todos los restaurantes y buffets.
Stayed 7 nights in Nov 2025

10/10 Excellent

Paulo

Juan es muy bueno!
Stayed 4 nights in Nov 2025

8/10 Good

Chandan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Perfect, The good and The bad. Perfect - Cleanliness all around, Strong WIFI in the whole resort, Service was great. Good - good but limited entertainment, may be its due to off season(Nov, 2025); food quality was very good, but labels were all messed up, so be aware if you have specific dietary requirements; Bathrooms were clean but dated. Bad - The check in process was extremely slow. This needs improvement. it took us more than 1.5 hours to get us checked in to our rooms.
Stayed 4 nights in Nov 2025

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