Grand Palladium Punta Cana Resort & Spa - All Inclusive
4.0 out of 5.0
Playa Bávaro,
Punta Cana,
La Altagracia
1-844-663-2269
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Grand Palladium Punta Cana Resort & Spa - All Inclusive
4.0 out of 5.0
4.0
out of 5
"Good!"
See all 19 reviews
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Recent guest reviews
Great hotel from the viewpoint of an experienced DR traveler. Good value for the money. do not hesitate to book this resort and ENJOY
Beautiful grounds, staff friendly I enjoyed the live music each night in the main reception/lounge. The rooms were very nice and comfortable. We stayed in a room where we walked out the door, down the hallway and onto the beach. (Bldg 3000). But many of the buildings are right next to the beach. The beach was nice. Lots of people and vendors as the day goes on but that’s the way it is everywhere it seems. The spa services were excellent. If you want to get away from all the people and just relax quietly in you own little world the hydrotherapy area is where you want to go . It has a sauna,steam room,hot tub, ice room, a pool and more. It’s so relaxing you could spend all day there. It also has a health bar there where you can order all heathy natural drinks Of all the restaurants we enjoyed the Argentine restaurant the most. there is hostess there named Jasmine who is the absolute best. Seriously, her friendly,personable service was the topping to a perfect vacation
Beautiful resort on sandy beaches. Grounds are immaculate. We were upgraded to the Turquesa/TRS section of the resort, which was a quieter area with an adults only pool, private beach areas, specialty restaurants and some rooms had a walk-out to a moat-like pool. The wristbands at the TRS had a chip in it for the room key, which was PERFECT- we never had a keycard to carry around. Staff was wonderful; friendly, accommodating, cheerful. Many spoke English and did their best to communicate (and understood much of my limited Spanish). The resort is very large but there are plenty of shuttles running all the time to "hitch a ride" if you don't want to walk. We got lost a number of times when walking, so that was frustrating. The specialty restaurants require reservations, but we were told they were all fully booked, so we were never able to make reservations. Luckily, they accommodated us at a few of them so we were able to try a couple of the many specialty restaurants on the resort. Drinks were delicious and bars were plenty!
Pro's: Grounds kept very well. Close to beach. Food pretty good, international selection. Close to shops, nightlife and other resorts. Con's: Staff not very welcoming, many kept to themselves unless spoken to first. Guests a bit snoody. Constant soliciting of goods and timeshare for TRS travel club. Room service subpar, room was not swept nor old dishes removed. The extent of room service was making bed and bringing fresh towels when asked. Pool for Punta Cana out if service for 3 of of 6 days on resort with no explanation nor instructions for alternate options.
Second time at Palladium and loved it again. Great facilities, helpful staff, and lots of dining options
As soon as we walked in to the lobby we was greeted with drinks and excellent service. Thank you for the VIP upgrade surprise and the personalized letter. We are truly amazed. Best time ever. Thank you. We stayed at the TRS Turquesa Royal. The amenities are superb and the food was excellent. Shout out to La melaza, feliz amd jaime. All the staff treats you like royalty, i mean it. We were at the adults only and i enjoyed every moment of peace and quiet.
Restaurant staff was so rude. Waited hours for our food.
I arrived on a Tuesday, and became very ill the following day. On Friday, I was transported to the local hospital and put on 4 medications. I was extremely ill 7 of the 8 days I was here, and upon my arrival home, I was diagnosed with Salmonella. I had a short meeting after I filled out an incident report, but no solution other than offering me a better stay “next time” was offered. I paid for an all inclusive trip, but was unable to eat, or drink any liquor during 7 of the 8 days I was there. The staff called this an odd incident saying that I had the only case. I travelled with 14 people, 9 got sick, and 5 went to the hospital.
Excellent customer service, the girls at the bar “ Shakira” and Sandra and my best bartender Vidal, great help at front desk “ Carolina” very friendly. Beautiful hotel, great beds, very clean. This the best vacation I had ever... Manager Miguel thanks for everything
The check in process is horrible. You stand in one line for a long time, for them to send you to another line. The room we had was nice, but we soon realized it was infested with roaches. Baby roaches and BIG roaches. After an hour, they moved us to one of the newer rooms. But ANGEL and FRANCISCO were amazing!!
I will never recommend a hotel to anyone cuz of the fact that the rooms were okay cleanliness of it was okay Comfort was okay won't be back
The best vacation I have taken in life! The staff were absolutely wonderful. Treated very well while I stayed there. Hotel was very clean and rooms were big. Had a fridge that was stocked everyday. Just say all you can eat and I’m there! Had a great time. The beaches were amazing. Hotel staff very attentive and caring about your needs. Had to bring out some of my Spanish that I learned in school which was great hadn’t practiced in a while. Most of the staff do not speak English but they will attempt to to meet your needs. very good stay will be back again in the future same hotel for sure!!!
Great amenities.Friendly staff. Amazing photographers. Only complaint is there should be more frequent shuttles to go around property as it is massive.
Great place. Excelente for children’s under 5 years old. The kids club it’s excellent.
Muy bueno. Mi reservación me dio acceso a todas las facilidades de los 4 hoteles de la cadena. El único inconveniente fue que deje mi wallet en la bata que utilice en el Zentropia Spa y a pesar de que no se habían llevado la ropa al laundry y buscamos en todos los paquetes no apareció la cartera ni el dinero en efectivo.
El hotel en si muy agradable, de una infraestructura moderna, cercano a la playa y bastante lujoso. Lo que me resulto de terror el servicio gastronómico que ofrecen, ya que tanto en los desayunos como en los almuerzos buffet demoran muchísimo tiempo en acomodarte y en servir bebidas o poner los cubiertos muy mala organizacion. El cafe siempre llega helado, y si pedis un Té, primero te lega la taza, luego a los 30min el agua, y por ultimo el Té te quitan las ganas de desayunar. Algo similar ocurre con la bebida en el almuerzo y cena. En cuanto a los restaurantes a la carta, el servicio es aun peor podes sentarte a las 8PM, te atenderán a las 9PM, la bebida si tenes suerte te llegara 930PM, y la comida al rededor de las 10PM. y para peor en el restaurante italiano las pastas van a llegar frías. Perdiste 2 hrs de tu vida para no poder comer algo rico. regresamos muy decepcionados con el servicio de comida, y es el comentario de todos los huésped. Hay una cantidad desorbitaste de empleados pero todos hablan entre si, pocos tienen ganas de servirte.
Es un excelente hotel con buenas atenciones, excelente comida y muchas amenidades. Mi esposo y yo pasamos una excelente estadia alli.
Hotel highlights
- Walking distance to Cortecito Beach
- Free full breakfast
- Free WiFi in rooms and public areas
- Free parking
Cortecito Beach is within a 5-minute walk of Grand Palladium Punta Cana Resort & Spa - All Inclusive while other popular sites like Arena Gorda Beach are within a few miles (5 km). This 535-room, 4-star property has 5 outdoor pools along with a private beach and a marina. It's connected to the convention center in central Punta Cana and also close to Los Corales Beach and Palma Real Shopping Village.
Dining
Start your day off right with a free full breakfast, served each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 13 restaurants, including Boghali, which specializes in Indian cuisine. Order from room service to satisfy your hunger without leaving your room.
Rooms
A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi. The bathroom offers a jetted tub, hair dryers, and free toiletries. Other standard amenities include free minibar items, a furnished balcony, and an MP3 dock.
Property features
Grand Palladium Punta Cana Resort & Spa - All Inclusive features a private beach, a marina, and a full-service spa. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include 5 outdoor pools, a casino, and a nightclub.
Guest reviews for Grand Palladium Punta Cana Resort & Spa - All Inclusive
Everyone
Great hotel from the viewpoint of an experienced DR traveler. Good value for the money. do not hesitate to book this resort and ENJOY
Everyone
Beautiful grounds, staff friendly I enjoyed the live music each night in the main reception/lounge. The rooms were very nice and comfortable. We stayed in a room where we walked out the door, down the hallway and onto the beach. (Bldg 3000). But many of the buildings are right next to the beach. The beach was nice. Lots of people and vendors as the day goes on but that’s the way it is everywhere it seems. The spa services were excellent. If you want to get away from all the people and just relax quietly in you own little world the hydrotherapy area is where you want to go . It has a sauna,steam room,hot tub, ice room, a pool and more. It’s so relaxing you could spend all day there. It also has a health bar there where you can order all heathy natural drinks Of all the restaurants we enjoyed the Argentine restaurant the most. there is hostess there named Jasmine who is the absolute best. Seriously, her friendly,personable service was the topping to a perfect vacation
Review comment
Gelson responded on Jan 10, 2019
Dear Lon, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager
Everyone
Beautiful resort on sandy beaches. Grounds are immaculate. We were upgraded to the Turquesa/TRS section of the resort, which was a quieter area with an adults only pool, private beach areas, specialty restaurants and some rooms had a walk-out to a moat-like pool. The wristbands at the TRS had a chip in it for the room key, which was PERFECT- we never had a keycard to carry around. Staff was wonderful; friendly, accommodating, cheerful. Many spoke English and did their best to communicate (and understood much of my limited Spanish). The resort is very large but there are plenty of shuttles running all the time to "hitch a ride" if you don't want to walk. We got lost a number of times when walking, so that was frustrating. The specialty restaurants require reservations, but we were told they were all fully booked, so we were never able to make reservations. Luckily, they accommodated us at a few of them so we were able to try a couple of the many specialty restaurants on the resort. Drinks were delicious and bars were plenty!
Review comment
Sachenca Núñez responded on Jan 8, 2019
Dear Ash, Thank you very much for sharing a great review of our Grand Palladium Punta Cana Resort & Spa and TRS Turquesa Hotel, it pleased us greatly the upgrade was to your liking. We are so glad that you have felt accommodated by the excellent performance done by our team. Thanks so much for your great feedback we'll bear it in mind in order to enhance our service and at a time, upgrading our guest's vacation experience. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise!
Everyone
Review comment
Gelson responded on Jan 2, 2019
Dear Guest, Many thanks for rating our hotel, we'll keep doing unyielding efforts in order to get your and our vistors' full satisfaction. We look forward to hosting you soon in this paradisiacal area. Kindest regards! Gelson Zorrilla Hospitality Manager
Everyone
Pro's: Grounds kept very well. Close to beach. Food pretty good, international selection. Close to shops, nightlife and other resorts. Con's: Staff not very welcoming, many kept to themselves unless spoken to first. Guests a bit snoody. Constant soliciting of goods and timeshare for TRS travel club. Room service subpar, room was not swept nor old dishes removed. The extent of room service was making bed and bringing fresh towels when asked. Pool for Punta Cana out if service for 3 of of 6 days on resort with no explanation nor instructions for alternate options.
Review comment
Sachenca Núñez responded on Dec 11, 2018
Dear JaeLynn, First of all thank you for having selected The Grand Palladium Punta Cana Resort & Spa as your vacation destination. It saddens us to learn about your dissatisfaction with certain services on this trip. We are seriously committed to the achievement of our guests’ satisfaction, thus your opinion is of the utmost importance to us. We carefully reviewed all your observations and herewith we would like to express our most sincere apologies since we were not able accomplish with your expectation during your visit. We assure you that we are working on the described details related to your last experience in order to determine the fastest corrective measurements to guarantee to our privileged guest the best quality in our services. If your vacation plans are towards Punta Cana for a next visit, please let us know; we will be attentive to offer you a more pleasant and uneventful experience. Best regards,
Everyone
Second time at Palladium and loved it again. Great facilities, helpful staff, and lots of dining options
Review comment
Sachenca N. responded on Nov 28, 2018
Dear Guest, Thank you very much by taking some of your precious time to review your experience at Grand Palladium Punta Cana resort & Spa, also your kind appreciation to our property and your constructive comments are very valuable to us. we delighted to learn that your second experience with us it has been another “great one” so we will gladly continue striving to keep on creating exceptional moments. We ´ll keep on waiting for the opportunity to serve you in the future in order to make you feel another memorable stay. Kindest regards,
Everyone
Review comment
Sachenca N. responded on Oct 19, 2018
Dear Guest, Thank you very much for sharing a great review of our Grand Palladium Punta Cana Resort & Spa, it pleased us greatly that it has been a memorable one. We are so glad that you have felt accommodated by the excellent performance done by our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Hospitality Manager
thank you orbitz
Everyone
As soon as we walked in to the lobby we was greeted with drinks and excellent service. Thank you for the VIP upgrade surprise and the personalized letter. We are truly amazed. Best time ever. Thank you. We stayed at the TRS Turquesa Royal. The amenities are superb and the food was excellent. Shout out to La melaza, feliz amd jaime. All the staff treats you like royalty, i mean it. We were at the adults only and i enjoyed every moment of peace and quiet.
Review comment
Gelson responded on Aug 17, 2018
Dear Mr(s) Rodriguez, On behalf of the entire Team of Grand Palladium Punta Cana Resort & Spa, I would like to express my gratitude for having decided to share your comments with future visitors. We attach a great importance to your reviews and they are taken with our maximum interest. We are delighted to learn that your expectations were met and our staff went the extra mile in order to offer you a great experience. Your praise is very welcome and will motivate us to be for sure more creative each day aiming to consistently improve our variety and offer in order to keep on fulfilling the experience of our dear guests. Our team is very much looking forward to welcoming you back to the Grand Palladium family in the future. Best regards, Gelson Hospitality Manager
horrible resort
Everyone
Restaurant staff was so rude. Waited hours for our food.
Review comment
maria responded on Jul 22, 2018
Dear Anonymous, thank you for choosing our resort to enjoy you vacations and for taking some minutes of your time to share your opinion with other travelers. We are saddened to know that we could not satisfy your expectations about the service in restaurants. For sure, we will share your review with our staff to take the right measures. We hope anyway that you would offer us a second chance to experience the changes.
Everyone
I arrived on a Tuesday, and became very ill the following day. On Friday, I was transported to the local hospital and put on 4 medications. I was extremely ill 7 of the 8 days I was here, and upon my arrival home, I was diagnosed with Salmonella. I had a short meeting after I filled out an incident report, but no solution other than offering me a better stay “next time” was offered. I paid for an all inclusive trip, but was unable to eat, or drink any liquor during 7 of the 8 days I was there. The staff called this an odd incident saying that I had the only case. I travelled with 14 people, 9 got sick, and 5 went to the hospital.
Review comment
maria responded on Jul 19, 2018
Dear K, Please, accept our apologies for the inconveniences that you experienced during your stay with us, we really hope you have recovered now. We would like to inform you, that the Palladium Hotel is part of the HS Consulting program, which monitors all our standards in food handling, health and safety. This company is a reputed international company based in Spain and our complex applies the highest international standards. This program includes periodical audits concerning health & safety issues. Our resort, with its 2000 rooms is listed as a safe hotel by HS for its quality and high standards. Our Hygiene & Quality Department usually makes inspections with the control risk system of Hazard Analysis Critical Control Points, one of the most effective systems, which help to evaluate all levels of quality in beverages & food and swimming pools. In addition , we do not have any medical evidence certifying that the Salmonella came from food prepared at the hotel. We really hope would come back to live a real Palladium experience.
Grand Palladium Punta Cana Resort & Spa - All Inclusive
Playa Bávaro, Punta Cana, La Altagracia 23000Hotel Amenities
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Dear Jon, First of all, we would like to thank you for your preference in selecting our Grand Palladium Punta Cana Resort, Spa & Casino for your vacation, as well as for letting us know about your recent experience. It is truly a pleasure for us to confirm that you have enjoyed your stay with us, and we have surpassed all your expectations. We also hope to have the opportunity to serve you in a not very distant future to offer you another memorable stay. Sincere regards,