Friendly staff, leaky shower all over a bathroom floor, fun activities! More vegan healthy food options including tofu, seitan and plant based yogurt. Time to retire the captive monkey and parrots used for income on beach. Overall lovely experience just needs minor tweaking.
The property was beautiful, the specialty dinner restaurants were a fun change from usual Buffet food. However, the advertised $1500 “resort credit” is a JOKE. It is not a resort credit at all!!! Instead it is a coupon book good towards things you may or may not want/need. (Eg: spend $50 at the spa store and get $20 off, or shopping coupons only good on specific brands with minimum purchases. We never used a single one, but our baby used the coupon book as a chew toy, about its only real value.
Great place to vacation. Thank you for a great deal orbitz
The room was dirty and staff was rude and not friendly
Very little people spoke English. People nice but no English
I have been a loyal guest of grand palladium and I have recomended this hotel for years. Unfortunately this last visit will be my last. It’s just not what it used to be.
There was NO STALL UP SHOWER; hot tub with shower. You have to climb in hot tub to take a shower and when you are a senior citizen, it is not easy to do. TV was not working and one day I didn't have bath towels and had to wait 1 hr. to get them
Wide spread! It never looks crowded. Polite staff and always at your service! Safe!
The staff is incredibly supportive and responsive of every want and need we had!! There was not one problem with the staff. Rooms were IMMACULATE and beautiful. The restaurants were good, good selection and different options and types of cuisines. The only complaint I do have is the room service isn't as superb as the restaurants, the food is not hot and barely warm. The restaurants do need to season their food more (I'm also a snob for flavorful food). Other than that, my husband and I had a fantastic time and will definitely retuen in the future! You won't regret staying here.
Great time at the resorts! The TRS upgrade is a must for couples. Kelvin at the TRS lobby bar made out week.
Rooms are in really bad shape. Broken glass. Roaches on our bed. AC not working (yes in a deluxe resort in the Caribbean). The locks on the door wouldnt work. We changed rooms 3 times in a 4 night stay. Staff not service oriented. They were never able to help. Horrible experience since I was traveling with my 9 month old baby.
Staff was very nice and we had a few little problems in the beginning but was taken care of right away would stay again price was great for value of what you get about the only thing that I would say that didn’t care for was anytime you are at the beach someone is always coming up to you to try and sell you something gets old after a while like I said I would stay again at this resort
Great hotel from the viewpoint of an experienced DR traveler. Good value for the money. do not hesitate to book this resort and ENJOY
Beautiful grounds, staff friendly I enjoyed the live music each night in the main reception/lounge. The rooms were very nice and comfortable. We stayed in a room where we walked out the door, down the hallway and onto the beach. (Bldg 3000). But many of the buildings are right next to the beach. The beach was nice. Lots of people and vendors as the day goes on but that’s the way it is everywhere it seems. The spa services were excellent. If you want to get away from all the people and just relax quietly in you own little world the hydrotherapy area is where you want to go . It has a sauna,steam room,hot tub, ice room, a pool and more. It’s so relaxing you could spend all day there. It also has a health bar there where you can order all heathy natural drinks Of all the restaurants we enjoyed the Argentine restaurant the most. there is hostess there named Jasmine who is the absolute best. Seriously, her friendly,personable service was the topping to a perfect vacation
Beautiful resort on sandy beaches. Grounds are immaculate. We were upgraded to the Turquesa/TRS section of the resort, which was a quieter area with an adults only pool, private beach areas, specialty restaurants and some rooms had a walk-out to a moat-like pool. The wristbands at the TRS had a chip in it for the room key, which was PERFECT- we never had a keycard to carry around. Staff was wonderful; friendly, accommodating, cheerful. Many spoke English and did their best to communicate (and understood much of my limited Spanish). The resort is very large but there are plenty of shuttles running all the time to "hitch a ride" if you don't want to walk. We got lost a number of times when walking, so that was frustrating. The specialty restaurants require reservations, but we were told they were all fully booked, so we were never able to make reservations. Luckily, they accommodated us at a few of them so we were able to try a couple of the many specialty restaurants on the resort. Drinks were delicious and bars were plenty!
Cortecito Beach is a short stroll from Grand Palladium Punta Cana Resort & Spa - All Inclusive, and other popular attractions like Palma Real Shopping Village are within a few miles (5 km). This 582-room, 4-star property has 6 outdoor pools along with indoor private spa tubs and a private beach. It's connected to the convention center in central Punta Cana, and a short drive from Arena Gorda Beach and Hard Rock Golf Club at Cana Bay.
Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:00 AM. There are multiple options for onsite dining with 13 restaurants, including Portofino, which specializes in Italian cuisine. Satisfy your hunger from the comfort of your room with room service.
All 582 rooms feature indoor private spa tubs, free minibar items, and furnished balconies. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include MP3 docks, coffee makers, and free bottled water.
Grand Palladium Punta Cana Resort & Spa - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a casino, a nightclub, and karaoke.
Friendly staff, leaky shower all over a bathroom floor, fun activities! More vegan healthy food options including tofu, seitan and plant based yogurt. Time to retire the captive monkey and parrots used for income on beach. Overall lovely experience just needs minor tweaking.
The property was beautiful, the specialty dinner restaurants were a fun change from usual Buffet food. However, the advertised $1500 “resort credit” is a JOKE. It is not a resort credit at all!!! Instead it is a coupon book good towards things you may or may not want/need. (Eg: spend $50 at the spa store and get $20 off, or shopping coupons only good on specific brands with minimum purchases. We never used a single one, but our baby used the coupon book as a chew toy, about its only real value.
Dear Guest, First off, I want to thank you for sharing your impressions of our Grand Palladium Punta Cana Resort & Spa with thousands of travelers through Expedia. We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember. Regarding the Resort Credits, we regret to know that these coupons have not been useful for you as they have been for other guests, being able to obtain significant discounts on romantic dinners, purchase of liquors and room upgrades, etc. Overall, we are pleased to know that the final balance of your stay has been positive. We look forward to your next visit. Warmest regards! Gelson Zorrilla Hospitality Manager
Dear Guest, First off, we so much appreciate you have devoted part of your valuable time to rate your experience at our hotel, more than unhappy, we are truly sorry for not having been up to your expectations as we would have liked. We promise to check the possible improvable points aiming to enhance your and our future customers' experiences. It's our hope to welcome you again soon in this your home away from home. Kindest regards!
Great place to vacation. Thank you for a great deal orbitz
Dear Guest, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us and we succeeded in achieving your satisfaction. Comments like yours motivate us to keep doing our best every day to improve in all aspects and deliver an excellent service to our guests. We look forward to your next visit. Our best regards! Gelson Zorrilla Hospitality Manager
The room was dirty and staff was rude and not friendly
Dear Guest, Thank you very much for choosing us as a vacation option to enjoy your vacation. We are very sorry for not having exceeded your expectations as we usually do and would have liked, we have taken note of the improvable aspects indicated by you to immediately channel them with the responsible managers, we commit ourselves to continue working hard to improve the experiences of our current and future guests. I would like you to accept our honest apologies for such not-so-positive events, allowing us to have your pleasant presence again and for many more years. Best regards! Gelson Zorrilla Hospitality Manager
Dear Guest, First off, we so much appreciate you have devoted part of your valuable time to rate your experience at our hotel, more than unhappy, we are truly sorry for not having been up to your expectations as we would have liked. We promise to check the possible improvable points aiming to enhance your and our future customers' experiences. It's our hope to welcome you again soon in this your home away from home. Kindest regards! Gelson Zorrilla Hospitality Manager
Dear Guest, We very much appreciate you have granted us the top rating, thank you so much for staying with us. It is our hope to welcome you soon in this your home away from home. Kindest regards!
Very little people spoke English. People nice but no English
Dear Mr Thomas: Thank you so much for your comment. We are glad tha you have enjoyed your stay with us. We take note about your comment. Best regards
I have been a loyal guest of grand palladium and I have recomended this hotel for years. Unfortunately this last visit will be my last. It’s just not what it used to be.
Dear Guest, Thank you for choosing the Grand Palladium Punta Cana Resort & Spa as a destination to spend your dream vacations once again. Certainly we are concerned about ignoring your complet opinion subject to your comment so that we can consider and analyze each of the possible aspects that have caused your dissatisfaction with the hotel, which is why we ask you to contact us directly in order to obtain more details about your stay, allowing us the opportunity to take corrective actions and / or change your perception about us. We hope to gain your trust in our resort again and be able to receive you in the near future to show you that we are able to offer you a memorable vacation. If you give us another chance, please do not hesitate to contact us. Kindest regards
There was NO STALL UP SHOWER; hot tub with shower. You have to climb in hot tub to take a shower and when you are a senior citizen, it is not easy to do. TV was not working and one day I didn't have bath towels and had to wait 1 hr. to get them
Dear Guest, Thank you for having chosen us for your vacation and sharing your experience with us. We regret that our facilities did not meet your expectations and you could not be satisfy with it. We hope to have a new opportunity to serve you in a near future so you can see all the updates we are doing. Best regards,
Dear Guest, I want to thank you for sharing your impressions of our Grand Palladium Punta Cana Resort & Spa with thousands of travelers through Google. We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember. As a Customer-focused company, we have taken note of each of the aspects pointed out that can be improved to share them with our Management, I'm pretty sure they will be happy to take advantage of these areas of opportunities to turn them into real strengths, thanks for being honest with us and helping us to get better. Unfortunately, beach vendors are out of our hands, since they are allowed by local law to carry out this type of work, anyway we will continue to report these facts to the corresponding authorities. It's our hope to welcome you soon in this your home away from home. Kindest regards!