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Recent guest reviews

The tropical part was great. The pools and our butler Starling was fantastic. The food was not great. Service in restaurants was not good. Didn't receive the room we booked and had to pay a lot to be upgraded to a better room at TRS adults only. Almost all the restaurants we ate at were kid friendly. Property caters to spanish speaking people more than anyone else.

The staff was very courteous and helpful. Our personal concierge was the best. The food was the only thing that I wasn't that happy with.

From the moment we checked in everything was amazing , Juan at the guest service desk made sure that everything was perfect during our stay and was always keeping us informed and asking if we needed anything. Truly amazing clean property . Was able to reserve a la carte restaurants immediately at check in which was great and was given an amazing room for me and my family. I will definitely be visiting again . Thank you Juan!

The property was okay. It was the room that was awful—junior “suite” 6111 on the Punta Cana part of the complex. Adding insult to injury was the so-called supervisor Carla. She apologized, but did absolutely nothing. She did promised to contact me the following morning to move us, but I am still waiting for her call. We dialed 0 for assistance and we tired of the phone not being answered. At the desk, I requested a blanket for my mother (nope, you guessed it—never got it). The next afternoon when someone called to follow up for an issue that we did not have, I requested the blanket again. To not make this post any longer than it needs to be, I can only warn you of the unprofessional circus-like replies that you can likely expect. Note: it’s a large complex with four properties. I understood that the Palace, Bavaro and then Punta Cana are the descending order of quality. TRS is yet another property at the location but I only used their pool bar once last year—to be kicked out due to an unannounced function. Ugh! There is definitely a pattern here. (Shame on me for returning!) Note 2: there will be a canned answer to this post, like the others but there is NOTHING is sincere. Beware. Food was decent and better at some restaurants than others. Most staff were great; bad apples can exist even in paradise. #DoneWithGrandPalladium

Service is outstanding, but the AC is not working well in the rooms.

I liked the food, always fresh and variety, costumer service was excellent, Jomar Cedeño was on top of everything we asked for!

Buffet food was horrible in taste and quality without many options for those who do not eat pork or beef. Without restaurants for dinner I would not have eaten.

I’ve been to this place back in 2019 and prior to that in 2018 completely different from now in the worse way. I found cockroaches in my room. I made complaints about the air conditioner (they sent someone to check it) and nothing came out of that continued with the same issue of it being so warm inside. The food choices and taste were just not there anymore not enough staff either. Not the greatest experience will not be returning anymore.

it’s a resort beautifully built back in the day. But today it is not well maintained. The first rooms we got had shower fixture issue and water leaking to the main room. When that got fixed the door knob came right in the hand. Changed to second one with wasting 3 hours packing and again unpacking. Guess what water still leaking in the main room. Phone line down never got fixed even when I went all the way to reception to report it. Staff over all friendly and willing to help but they know their limitations so I don’t blame them. Food was the worse. I cannot believe how can someone mess up pizza. For vegetarians forgot about multiple options. Even the basic choices like pizza pasta was junk quality. Everything had meat in it. There are no real juices it’s all flavored sugar syrup . Only good part of this whole trip was the kids pool. Bhogali restaurant was the only hope for decent meal a day. Which we were lucky to get twice in our entire stay . Overall not worth the money spent. Could have stayed at a not “all-inclusive” and probably would have enjoyed better room, service and food.

We went for the weekend for my mom's birthday and I was quite surprised. The food was excellent, lots of variety always. The service was also very good. The staff was always smiling and very friendly and were alwaya willing to help. The resort is very big and the transportation wasn't as good. There were many golf carts going around empty and not take you. Ans the shower was too tall. So for elderly people it is something to consider. Other than that it was amazing. I would definitely stay again.

El servicio muchos empleados eran rudos y poco serviciales. Al llegar a la habitación el aire acondicionado no funcionaba, se notifico y nunca funciono. El baño se encontraba limpio en las areas superiores pero en las esquinas y parades se puede observar que la limpieza no es mucha.

The property was fine , needs urgent update on Casino and way better accommodation to a la carte dinning as they ciuld nkt accommodate us on any day

A lovely and exiting experience we had as a family. The staff was extremely friendly, activity was really great at night and food always delicious.

Just need more privacy in the shower when you go with kids

The staff is phenomenal. They tried their best to make anyone feel welcome, and happy with their stay at the hotel.

Playa Bávaro Punta Cana La Altagracia

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Bávaro, Grand Palladium Punta Cana Resort & Spa - All Inclusive is within a 5-minute walk of popular sights such as Cortecito Beach. This 582-room, 4-star property has 6 outdoor pools along with indoor private spa tubs and a private beach. It's connected to the convention center in central Punta Cana, and a short drive from Casino Avalon Princess and Aromas Museum.


Dining

Relish the Italian cuisine at Portofino, one of 13 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Memory foam beds sport premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Indoor private spa tubs, free minibar items, and furnished balconies are also standard.


Property features

Grand Palladium Punta Cana Resort & Spa - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive property include a casino, a nightclub, and karaoke.

Room options

Junior Suite Poolside

1 King Bed and 1 Twin Sofa Bed | 2 Double Beds and 1 Twin Sofa Bed | Sleeps 4

Junior Suite Garden View

1 King Bed and 1 Double Sofa Bed | 2 Double Beds and 1 Double Sofa Bed | Sleeps 4

Deluxe Poolside

1 King Bed | 2 Double Beds | Sleeps 2

Deluxe Garden View

1 King Bed | 2 Double Beds | Sleeps 2

Guest reviews for Grand Palladium Punta Cana Resort & Spa - All Inclusive

Everyone (17) Couples (8) Family (26)
2
Partner Couples

The tropical part was great. The pools and our butler Starling was fantastic. The food was not great. Service in restaurants was not good. Didn't receive the room we booked and had to pay a lot to be upgraded to a better room at TRS adults only. Almost all the restaurants we ate at were kid friendly. Property caters to spanish speaking people more than anyone else.

By on Nov 27, 2023

Review comment responded on Nov 28, 2023

Dear Laura Maria,Thank you for sharing your feedback on Orbitz regarding your recent stay at Grand Palladium Punta Cana Resort & Spa.We appreciate your positive remarks about the tropical aspects, the pools, and the service provided by your butler, Starling. However, we regret to learn that certain aspects of your experience fell short of expectations. Your comments regarding the food, service in the restaurants, and the room assignment have been duly noted.We apologize for any inconvenience caused by not receiving the room you booked and the associated need for an upgrade. Your insights regarding the dining experience and the perceived catering to Spanish-speaking guests are valuable and will be shared with the relevant teams for further evaluation.We appreciate your patience and the opportunity to address these concerns. We hope to have the chance to welcome you back in the future and provide a more seamless and enjoyable stay.Kind regards,

3
Everyone

By on Nov 27, 2023

Review comment responded on Nov 28, 2023

Estimado Ismael,Agradecemos que haya compartido sus comentarios a través de Orbitz sobre su reciente estancia en el Grand Palladium Punta Cana Resort & Spa.Lamentamos saber que su experiencia no cumplió completamente con sus expectativas, y agradecemos que haya compartido su puntuación. Su retroalimentación es crucial para nosotros, ya que nos brinda la oportunidad de identificar áreas de mejora.Queremos asegurarle que tomamos en serio cada comentario, y estaremos investigando los aspectos que mencionó para abordar cualquier inconveniente que haya experimentado durante su estancia.Apreciamos su paciencia y la oportunidad de aprender de su experiencia. Esperamos tener la posibilidad de recibirlo nuevamente en el futuro y ofrecerle una experiencia mejorada.Atentamente,

4
Family

The staff was very courteous and helpful. Our personal concierge was the best. The food was the only thing that I wasn't that happy with.

By on Nov 12, 2023

Review comment responded on Nov 14, 2023

Dear Bradley,Thank you for sharing your feedback on Orbitz regarding your recent stay at the Grand Palladium Punta Cana Resort and Spa. We appreciate your thoughtful comments.We are pleased to hear that the staff's courtesy and helpfulness left a positive impression on your stay. It's especially rewarding to know that your personal concierge provided exceptional service, contributing to a memorable experience.However, we regret to learn that the food did not meet your expectations. Your feedback is important, and we appreciate your honesty. We continually strive to enhance our culinary offerings, and your comments will be shared with our culinary team for their consideration.Thank you for choosing Grand Palladium Punta Cana Resort and Spa for your stay. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience in the future.Warm regards,

5
Family with small children

From the moment we checked in everything was amazing , Juan at the guest service desk made sure that everything was perfect during our stay and was always keeping us informed and asking if we needed anything. Truly amazing clean property . Was able to reserve a la carte restaurants immediately at check in which was great and was given an amazing room for me and my family. I will definitely be visiting again . Thank you Juan!

By on Oct 3, 2023

Review comment responded on Oct 4, 2023

Dear Carlos, Thank you for selecting our Hotel for your holidays at this beautiful Caribbean destination.We are very proud to know that you were impressed, not only by the beauty of our staff but also by the attentive service you received, our paradisiac beach and the great food and drinks options in different buffets, restaurants, and bars.Thank you for your kind review, we look forward to the next visit of yours.Our best regards!D. CruzHospitality Advisor

5
Everyone

By on Sep 4, 2023

Review comment responded on Sep 27, 2023

Estimado Adrián, Muchas gracias por su valoración. Esperamos tener de vuelta pronto.Saludos cordiales,

1
Family

The property was okay. It was the room that was awful—junior “suite” 6111 on the Punta Cana part of the complex. Adding insult to injury was the so-called supervisor Carla. She apologized, but did absolutely nothing. She did promised to contact me the following morning to move us, but I am still waiting for her call. We dialed 0 for assistance and we tired of the phone not being answered. At the desk, I requested a blanket for my mother (nope, you guessed it—never got it). The next afternoon when someone called to follow up for an issue that we did not have, I requested the blanket again. To not make this post any longer than it needs to be, I can only warn you of the unprofessional circus-like replies that you can likely expect. Note: it’s a large complex with four properties. I understood that the Palace, Bavaro and then Punta Cana are the descending order of quality. TRS is yet another property at the location but I only used their pool bar once last year—to be kicked out due to an unannounced function. Ugh! There is definitely a pattern here. (Shame on me for returning!) Note 2: there will be a canned answer to this post, like the others but there is NOTHING is sincere. Beware. Food was decent and better at some restaurants than others. Most staff were great; bad apples can exist even in paradise. #DoneWithGrandPalladium

By on Aug 30, 2023

Review comment responded on Aug 31, 2023

Dear Yesenia,Thank you for trusting us and choosing to stay with us again.We are very sorry for the specific details that have affected your stay in our facilities, and if the follow-up to your needs was not optimal, or the answers given to each of the points mentioned were not as expected, please receive our sincere apologies.We will look into each and every one of the points that you have raised and will take the appropriate measures to ensure that our valued guests receive the quality of service that they are accustomed to.Please, accept our sincere apologies for the mishaps experienced, we would like to regain your trust by visiting us again to make your stay a unique top-tier experience. Do not hesitate to contact us in advance in case you need assistance on your next visit.Kindest regards!Y. JiménezHospitality Sr. Advisor

4
Friends

Service is outstanding, but the AC is not working well in the rooms.

By on Aug 9, 2023

Review comment responded on Aug 10, 2023

Dear Melissa,Thank you very much for giving us the great privilege of being your host during your stay in this beautiful Caribbean paradise.We are glad to know that your overall stay has been very positive, this strengthens and increases our spirit of making our visitors have fun, also rest and enjoy their stay. Of course, as a hospitality company that bases improvements on our guests' reviews, your specific observationis well received by our teams, this is how we grow day by day.We look forward to receiving you again at our beloved Punta Cana.Best regards!Y. JiménezHospitality Sr. Advisor

5
Family with small children

I liked the food, always fresh and variety, costumer service was excellent, Jomar Cedeño was on top of everything we asked for!

By on Jul 26, 2023

Review comment responded on Jul 27, 2023

Dear Ardit,Thank you so much for taking the time to write such a nice review about your stay at Grand Palladium Punta Cana Resort & Spa.Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. Your words of encouragement, make us feel proud of what we do.We recognize our customers are busy and are beyond thankful for their willingness to spend time giving us feedback.Looking forward to your next visit!Y. JiménezHospitality Sr. Advisor

3
Family Friends

Buffet food was horrible in taste and quality without many options for those who do not eat pork or beef. Without restaurants for dinner I would not have eaten.

By on Jun 26, 2023

Review comment responded on Jun 28, 2023

Dear Erin Delane,First of all, thank you for choosing Grand Palladium Punta Cana Resort & Spa for your most recent visit to the Dominican Republic. We also thank you for taking the time to provide feedback on your experience.We sincerely regret not having lived up to your expectations as we would have liked and for which we worked hard, please accept our heartfelt and genuine apologies.Regarding your comment about our show cooking restaurants, I would like to point out that we have a wide gastronomic variety to satisfy the tastes of the diversity of clients that we receive in our property. You can be sure that we have taken good note of your suggestions and we look forward to your return and to provide you with an experience according to your lifestyle.We would like to have the opportunity to provide you with our services again, and that you can enjoy our improved areas on your next visit.Kind regards!Y. JiménezHospitality Sr. Advisor

2
Family with small children

I’ve been to this place back in 2019 and prior to that in 2018 completely different from now in the worse way. I found cockroaches in my room. I made complaints about the air conditioner (they sent someone to check it) and nothing came out of that continued with the same issue of it being so warm inside. The food choices and taste were just not there anymore not enough staff either. Not the greatest experience will not be returning anymore.

By on Jun 24, 2023

Review comment responded on Jun 25, 2023

Dear Melania,First of all, thank you very much for choosing us again as your vacation destination in Punta Cana.We are deeply saddened that you did not experience the same sensations at this visit as in previous stays at our resort. Please receive our genuine apologies for the possible events experienced in house that may have affected your satisfaction.After carefully reading your important feedback, we have considered each of the negative notes to share with those responsible to ensure that these isolated unfavorable events contrary to our standards of quality and service are not repeated, as our main goal is to turn customers into fans by delivering value and special attention to detail. We dream of being a future vacation option for you, we guarantee to do our best to make your vacation a memorable experience, equal or superior to previous visits.Should you give us another try, please do not hesitate to contact us again.Kindest regards! Y. JiménezHospitality Sr. Advisor

Grand Palladium Punta Cana Resort & Spa - All Inclusive

Playa Bávaro, Punta Cana, La Altagracia 23000
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