The property was fine , needs urgent update on Casino and way better accommodation to a la carte dinning as they ciuld nkt accommodate us on any day
A lovely and exiting experience we had as a family. The staff was extremely friendly, activity was really great at night and food always delicious.
Just need more privacy in the shower when you go with kids
The staff is phenomenal. They tried their best to make anyone feel welcome, and happy with their stay at the hotel.
clean & friendly,& personal attention were a plus. Maps of facilities & daily listings of activities would have been helpful. Covid protocol seemed a little skeetchy.
Everything
Everything was how I expected it
THE GOOD: The resort was huge. The common areas and landscaping were kept clean and care was taken to keep your surrounding areas nice. THE BAD: Guest Services should be called. Guest Dis-Services. I've never been treated so poorly. Check In: The people that checked you in seemed unhappy in their jobs. No warmth and no smile. When they bought me to my room, they didn't point out how to work anything. The AC wouln't come on. They had these pads on the walls that worked the AC, Do Not Disturb, etc., but no instructions. When my teenager put her bathing suit on the balcony and left the door cracked, the AC stopped working. Additionally, the remote control for my TV didn't work. After several calls over 2 days, I got tired of them telling me that they would send someone and I physically had to take my remote to them for a battery change. Then the remote only worked if you held your hands up in the air and waved it from right to left to change your channel. Since my arms were tired with the remote, no AC and my room wasn't cleaned for 2 days (don't know why), I called guest services. That's when I discovered the biggest problem with this resort. They never answer! If you needed anything and called guest services or even the front desk, no one would answer internally. I learned on day 3 that if you called externally using your cell phone so that they thought you were new business, they would pick up. The trolly drivers pass you when 3/4 full, etc.
All was great !
bad
Todo estuvo muy bueno
Everything
Great staff that was very friendly and helpful.
I was only there a few days but has a good overall experience.
Looked better in pictures
Cortecito Beach is a short stroll from Grand Palladium Punta Cana Resort & Spa - All Inclusive, and other popular attractions like Palma Real Shopping Village are within a few miles (5 km). This 582-room, 4-star property has 6 outdoor pools along with indoor private spa tubs and a private beach. It's connected to the convention center in central Punta Cana, and a short drive from Aromas Museum and Princess Tower Casino Punta Cana.
Relish the Italian cuisine at Portofino, one of 13 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Memory foam beds sport premium bedding and bathrooms offer jetted tubs, hair dryers, and free toiletries. Indoor private spa tubs, free minibar items, and furnished balconies are also standard.
Grand Palladium Punta Cana Resort & Spa - All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a casino, a nightclub, and karaoke.
The property was fine , needs urgent update on Casino and way better accommodation to a la carte dinning as they ciuld nkt accommodate us on any day
A lovely and exiting experience we had as a family. The staff was extremely friendly, activity was really great at night and food always delicious.
Dear Mark, Receive a warm greeting from Grand Palladium Punta Cana Resort & Spa. We are pleased to have counted on your preference for the enjoyment of your last family vacation, thank you for letting us know some details about the outstanding of your stay. The warmth and kindness of our people is one of our most valuable assets. Always working with your heart and your best smile to provide all our guests memorable stays so we are very proud to have been the perfect place for your excellent experience. You are already part of our Grand Palladium family. We sincerely hope to receive you very soon in this your home in Punta Cana. Best regards! Sachenca Núñez Hospitality Manager
Just need more privacy in the shower when you go with kids
Dear Maria, Receive a warm greeting from Grand Palladium Punta Cana Resort & Spa. We are pleased to have counted on your preference for the enjoyment of your last vacation, thank you for letting us know some details about the wonderfulness of your stay. We go for more, it is our desire to exceed your expectations 100%. We hope to receive you very soon for another excellent experience with us. Attentive greetings! Sachenca Núñez Hospitality Manager
The staff is phenomenal. They tried their best to make anyone feel welcome, and happy with their stay at the hotel.
Dear Guest, Thank you so much for your awesome review! It makes us truly happy to learn that you enjoyed your time with us, and we succeeded in achieving your satisfaction. We look forward to your next visit. Our best regards! Sachenca Núñez Hospitality Manager
clean & friendly,& personal attention were a plus. Maps of facilities & daily listings of activities would have been helpful. Covid protocol seemed a little skeetchy.
Dear David, The entire Grand Palladium Punta Cana team is proud that you have stayed with us and know that your overall experience has been very positive. You can not imagine how important your feedback is to us since it is the best way to identify the weak points to implement the corresponding improvements and thus contribute to the full satisfaction of both you and our future visitors We will be waiting for your soon return to this your home in Punta Cana. The best from Punta Cana! M. Victoria Vargas
Everything
Dear Luisa, Thank you ever so much for your review! We are beyond thrilled when our guests have a fantastic experience with us. It makes us happy to know that you had a great experience and we were able to live up your expectations! Thank you for sharing. Warm regards and have a happy year! M. Victoria Varga
Everything was how I expected it
Dear Reynaldo, Thank you ever so much for your review! We are beyond thrilled when our guests have a fantastic experience with us. It makes us happy to know that you had a great experience and we were able to live up your expectations! Thank you for sharing. Warm regards! M. Victoria Vargas
Dear Darwin, First of all, I want to thank you for sharing your impressions of our Grand Palladium Punta Cana Resort & Spa with thousands of travelers through Expedia. We are very happy to know that your stay with us has been overall satisfactory and we will continue working hard to make each stay of our visitors a moment to remember. Your words are very important to us and that's why we receive them gladly since our improvements are based on our guests' feedback. Your home away from home awaits you next time you are in Punta Cana. Kind regards! Sachenca Núñez Hospitality Manager