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San Francisco Marriott Marquis

4.0 out of 5.0

Recent guest reviews

Great location. Convenient to transportation, food and sights

It shows no smoking room due to child included but when you get in the room, it smells smoke. Bathroom smells like wet laundry....something like wet towels didnt dry out.

Pleasantly surprised with the staff service, great central location and well appointed rooms

Location is great a few blocks away from Union Square. Be aware that valet is required if you have a car at $75 per day which is cheaper than most options. They even charged our car for us overnight. We'll definitely seek this hotel out the next time we visit San Francisco.

Toyota wasn't a good location. There was an item left in the room. The room had an interesting smell, not a bad one just interesting.

Hotel is close to everything and it was very easy to get around. Staff was knowledgeable about the area and were able to make great recommendations. Overall room was great and the views were amazing. It was a great hotel experience.

I had never been to San Francisco and wanted to see the sites. The staff was amazing at telling us where to go to avoid the crowds. Room as clean and very nicely done. The roof top bar was amazing, the views are the best I have seen, 1 side city the other the bay.

Great stay! The rooms are commfortable and the location is perfect.

A great place to stay for our first visit to San Francisco. Excellent location and the staff were all very attentive and friendly. One small piece of advice-please provide a few teabags in the room. Apart from that, perfect.

Looking online, seems great and a no brain-er to book here for all that Francisco has to offer! Well, its true, but not for what you were expecting! Staff is of the worst, will Literally insult you to your face and managing staff takes DAYS to get back to you and offer little to of nothing to assist or accommodate. Best part is when you get there, orbitz knows Nothing of all the fees the hotel has either, fee for dang near everything imaginable. But wait, it gets worse! False charges were on all nights of my bills, staff said nothing about how or why these were on my bill neither. wow... The homeless problem in San Francisco is truly astounding, so bad the Hotel does nothing to stop it from the Front doors, or either side of the hotel. Let alone the Front Door employee is the rudest man I've ever encountered. Look, Just dont book here, save yourself from the worst 'vacation' location San Francisco has to offer.

The hotel over all is great.. I wish the bed was a little softer. Very stiff.

Starting point for Pacific Coast Drive, hotel was very nice. Easy walk to Union Square. Would recommend. We had no problems.

We toured SF with 2 children and the location was good with regards to being close to the cable cars and Union Square. There's also a Trader Joe's, Target and Whole Foods close by. The hotel has a Market Pantry which is convenient and not too overpriced. The 39th floor has a great viewing deck. The lobby staff are pleasant and the concierge desk can help with any tour bookings.

This was generally a great place for us. The staff are SUPER helpful and we liked the location. Also, the design of the hotel was neat and had all the conveniences. For us, the bathroom was outdated and they have decided to do away with room service which was disappointing! There are no options for in room food other than going to get it and bring it in yourself. We wanted to treat ourselves to a birthday dessert, but no luck!

Everything within walking distance. Very helpful staff.....went out if their way to answer questions and provide service.

The bar on the top floor is really nice, very nice view hence the name, "The View" However, it gets very packed. Not a place to sit for 20 minutes so we left.

The hotel was nice, but getting in and out was terrible. Checking in we had to wait for 15 minutes in traffic as they couldn't handle all of the vehicles with their valet parking. They said to call 10 to 15 minutes before we wanted to pick up our vehicle, but it took them an hour to get our vehicle when checking out. For $70 a night, this was by far the worst valet parking ever!!!

I stayed in this hotel for six days, and the room is excellent, except for that there is no free breakfast (though it is very cheap in this hotel in comparison with other hotels nearby on the same level).

Family had a wonderful time drinking wine and seeing SF. Food was excellent.

The hotel was over all nice how ever it doesn't matter how much your room is you have to pay for every thing else..valet...WiFi.. and everything else that should come with a nice hotel when you pay $800 or more for 2 nights.. valet was $72 to $82 a day and it's not nice to not tip the people who work hard there sooooo let's just say $100 a day for valet... I gave the hotel a overall good rating but because the hotel was really nice plenty to do there it was great.. I normally stay at the Westin St. Francis I get it all with about $200 cheaper ... the key when traveling should be this.. that you get EVERYTHING you need for the respectable price.. it's like going to dinner and you have to pay for a certain location in the restaurant then the fork then the steak knife.. nobody wants to think about what there budget is when your having dinner or going to a hotel for a short stay.. they want the comfort of knowing they paid for something that was well worth the stay.. and that they got more then they bargined for... just because I can afford to stay there doesn't mean that others can.. and they should tell you that you have to buy these things instead of saying that's what the room offers.. thatys the catch.. was the stay nice.. yes.. would I plan on staying there again probably not...

Room options

City View Room

Full 2 | King 1 | Sleeps 4

Concierge Room, Club Room, Business Lounge Access

Full 2 | King 1 | Sleeps 4

Executive Suite, 1 King Bed

King 1 | Sleeps 4

Premium Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for San Francisco Marriott Marquis

Everyone (33) Couples (89) Business (40) Family (103) Friends (34) Other (17)
5
Everyone

Great location. Convenient to transportation, food and sights

By on Aug 23, 2017

3
Everyone

It shows no smoking room due to child included but when you get in the room, it smells smoke. Bathroom smells like wet laundry....something like wet towels didnt dry out.

By on Aug 20, 2017

5

fantastic location in the heart of san francisco

Everyone

Pleasantly surprised with the staff service, great central location and well appointed rooms

By , from irvine, CA on Aug 17, 2017

5

great hotel near union square

Everyone

Location is great a few blocks away from Union Square. Be aware that valet is required if you have a car at $75 per day which is cheaper than most options. They even charged our car for us overnight. We'll definitely seek this hotel out the next time we visit San Francisco.

By on Aug 4, 2017

4
Everyone

Toyota wasn't a good location. There was an item left in the room. The room had an interesting smell, not a bad one just interesting.

By on Jul 22, 2017

5

staff was very helpful and prompt

Everyone
The View Lounge

Hotel is close to everything and it was very easy to get around. Staff was knowledgeable about the area and were able to make great recommendations. Overall room was great and the views were amazing. It was a great hotel experience.

By on Jul 19, 2017

5
Everyone

I had never been to San Francisco and wanted to see the sites. The staff was amazing at telling us where to go to avoid the crowds. Room as clean and very nicely done. The roof top bar was amazing, the views are the best I have seen, 1 side city the other the bay.

By on Jul 10, 2017

3
Everyone

Great stay! The rooms are commfortable and the location is perfect.

By on Jul 8, 2017

4

perfect location.

Everyone

A great place to stay for our first visit to San Francisco. Excellent location and the staff were all very attentive and friendly. One small piece of advice-please provide a few teabags in the room. Apart from that, perfect.

By , from Scotland on Jul 7, 2017

1

nice photos, terrible in reality.

nobody

Looking online, seems great and a no brain-er to book here for all that Francisco has to offer! Well, its true, but not for what you were expecting! Staff is of the worst, will Literally insult you to your face and managing staff takes DAYS to get back to you and offer little to of nothing to assist or accommodate. Best part is when you get there, orbitz knows Nothing of all the fees the hotel has either, fee for dang near everything imaginable. But wait, it gets worse! False charges were on all nights of my bills, staff said nothing about how or why these were on my bill neither. wow... The homeless problem in San Francisco is truly astounding, so bad the Hotel does nothing to stop it from the Front doors, or either side of the hotel. Let alone the Front Door employee is the rudest man I've ever encountered. Look, Just dont book here, save yourself from the worst 'vacation' location San Francisco has to offer.

By , from San Fran on Jun 4, 2017

Review comment responded on Jun 7, 2017

Thank you for taking the time to share your experience with us, Dallas. We have shared your feedback with our team and are concerned about the level of service you received, as this is not a typical occurrence. We do not see any additional charges on your folio apart from the valet but are happy to discuss if you believe this is incorrect. We have requested your contact information following your review on Facebook. We hope you will give us the opportunity to address this and exceed your expectations in the future.