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San Francisco Marriott Marquis

4.0 out of 5.0

Recent guest reviews

Had a corner room on the 21st floor, had a wonderful view of the city.

The employees were wonderful. Juan at the front dest was so professional helpful and very efficient . I work for the Lowell hotel in New York City, had been employed there for over 17 years. we are a full diamond property, it is a smaller boutique hotel. Your staff the location the overall look and feel of the hotel is amazing. Thank you and I really enjoyed my stay

The hotel staff was extremely accommodating, in the concierge services turn the song to some really great deals in town

Room pretty good, nice towels, enough pillows, tv high def, too much febreeze or smell in cleaner at beginning - but had window that opened and allowed for disappation of smell. Meeting areas warm. Registration for meeting - needed longer hours - probably not a hotel function. Atrium lounge comfortable. B55 restaurant solid. Pretzel snack awesome. Cider nice. Wait staff good. Coffee lounge also good. Location is nice. Will likely be back for a meeting in he future.

I was mostly satisfied with my stay. The only complaint I have was that the beds were super hard and I didnt like the pillows. But the other people I was staying with liked them. So I guess it’s just differing opinions. The staff was very friendly and accomidating to our needs such as internet and a late checkout. The concierge was a big help too. It was close to a lot of shopping and restaurants. PI would definitely reccommend this hotel.

Our room never got clean. They don’t even bring any new towels we have to use the same ones

The hotel was perfect and the location was perfect. Close to allnpublic transportation and to everything you could need or want. The hotel was super clean and comfy and the staff was fabulous!!!

Excellent, hotel was walking distance from all major SF spots. Hotel staff was extremely friendly, hotel had bars and lounges that were enjoyable.

We had a great experience loved the feautures of the hotel and surrounding areas, staff were very friendly and helpful.

Great location, the bathroom could have been cleaner.

I stayed here for a weekend. It was a pleasent stay in general. However the room was kind of old. The were several burns on the carpet (i am assuming people smoked in here before) which was very disapointing! The room i reserved did not have great view despite the upgrade from standard to excecutive deluxe. In summary, hotel had great staff, and is located at great location, i has a great deal of facilities and great service. However, the room (particularly mine) was old and the carpet was burned.

Amazing staff and great location!! The views restaurant was amazing as well

Very rude staff, did not clean my room because they thought I checked out the second night, bad attitude overall Parching very expensive- 75 usd per day!

Had a great stay. Great location for our Christmas shopping. What a great view from the 39th floor bar. Beds were so comfortable. Will surely stay there again.

Great location, helpful staff.....Very nice and busy at Christmas...lovely modern decor. Roof lounge gets very crowded....High end work out facility. I recommend this hotel. We found reasonable parking a block away at $35 per night.

We stayed at this hotel from December 5-12. The location at 4th and Mission is good for access to Union Square, SoMa, and the Financial District. Cable car access is close and Market St (1 block north) is full of other types of public transport. We stayed in a room on the 18th floor and the view was nice. Two issues with this hotel were unrelated. The our room had a funky odor. We were told that the hotel was full so we did not change rooms. The weather was warm during our stay so we opened windows to mitigate it. Something was up with that smell. They were using some sort of UV light machine in the room while we were out during the day. It never went away. Also, we enquired with the concierge about shuttle service to the airport and were told that they had a van which ran every 30 minutes starting at 6am. You needed a cab or Uber to leave earlier. The morning we left, we found out they have a "black car service" which can take you to the airport any time. Interesting that the concierge did not know this. The bar at the top of this hotel "The View" is fantastic.

Bathroom fan can't be turned off. I had to close the bathroom door to be able to sleep. Smoke Alarm had a bright green LED that shined directly into my eyes. The refrigerator was a nice touch but since I didn't buy anything perishable I would have liked to be able to turn it off; when it power cycled it woke me up. This was the first hotel where I had to climb UP to get into the bed! The edge of the mattress was at my hip level (I am 5'10") and it was a struggle to get into the bed and get comfortable. I asked for a quiet room (it wasn't) and I was 8 floors the main entrance of the hotel, across the street from a club or some public forum where people screamed until 2 AM making it difficult to sleep! It was a major hike from the elevator (not too bad) and it would have been nice to have the option to not have valet parking. It is really pricey and I would have definitely liked to be able to access my car during my stay. It is a fair to good place to stay but I think I would stay somewhere else next time!

All staff encountered were extremely polite, courteous, and helpful. The View bar was stunningly beautiful.

Nice hotel, great location and very quiet. We checked in early and they were able to accommodate us around noon which was very nice.

Nice hotel in downtown SF. No amenities included; just a basic room and basic services. $15 per day for internet is simply unacceptable in 2017. If your on a conference or in SF for business, this hotel will suffice, but it isnt for a vacation.

780 Mission Street San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and San Francisco Museum of Modern Art
  • Free WiFi in public areas
  • Onsite dining
  • Fitness center

Located in Downtown San Francisco, San Francisco Marriott Marquis is within a 5-minute walk of Westfield San Francisco Centre and within 15 minutes of other popular attractions like San Francisco Museum of Modern Art. This 4-star hotel welcomes guests with conveniences like 3 restaurants, 2 bars/lounges, and a fitness center. Located in central San Francisco, the hotel is also near Lombard Street and Pier 39.


Dining

There are ample dining options with 3 onsite restaurants, including Bin 55 Restaurant, which specializes in Californian cuisine. You can get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All air-conditioned rooms feature coffee makers, safes, and phones. Guests can expect WiFi, wired Internet, and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Ironing boards and desks are other standard amenities.


Property features

Guests staying at San Francisco Marriott Marquis enjoy a fitness center, a steam room, and free WiFi in public areas. Valet parking is available for USD 77.52 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include 59 meeting rooms, conference space, and a business center.

Guest reviews for San Francisco Marriott Marquis

Everyone (53) Couples (90) Business (40) Family (103) Other (17) Friends (34)
4
Everyone

Had a corner room on the 21st floor, had a wonderful view of the city.

By on Apr 4, 2018

Review comment responded on Apr 5, 2018

Dear Guest, many thanks for taking the time to review your stay at the San Francisco Marriott Marquis. We are delighted to read that you loved your room and the breathtaking view. We hope to welcome you back soon. Chris S. Manager

5
Everyone

The employees were wonderful. Juan at the front dest was so professional helpful and very efficient . I work for the Lowell hotel in New York City, had been employed there for over 17 years. we are a full diamond property, it is a smaller boutique hotel. Your staff the location the overall look and feel of the hotel is amazing. Thank you and I really enjoyed my stay

By on Apr 3, 2018

Review comment responded on Apr 3, 2018

Dear Guest, thank you for taking time to leave such wonderful feedback about the San Francisco Marriott Marquis. We appreciate you mentioning our staff and convenient location. I will surely share your compliments with Juan for a job well-done. We hope to see you again soon. Chris S. Manager

5

super helpful

Everyone

The hotel staff was extremely accommodating, in the concierge services turn the song to some really great deals in town

By , from Miami, FL on Apr 2, 2018

Review comment responded on Apr 3, 2018

Dear Carlos, thank you for choosing the San Francisco Marriott Marquis and sharing your experience. We are thrilled to know you loved our hospitality and our staff exceeded your expectations. They will be thrilled to hear your compliments. We look forward to welcoming you back soon. Chris S. Manager

4
Everyone

Room pretty good, nice towels, enough pillows, tv high def, too much febreeze or smell in cleaner at beginning - but had window that opened and allowed for disappation of smell. Meeting areas warm. Registration for meeting - needed longer hours - probably not a hotel function. Atrium lounge comfortable. B55 restaurant solid. Pretzel snack awesome. Cider nice. Wait staff good. Coffee lounge also good. Location is nice. Will likely be back for a meeting in he future.

By on Apr 1, 2018

Review comment responded on Apr 2, 2018

Dear Guest, thank you for taking the time to share your honest feedback of the San Francisco Marriott Marquis. We are glad to read that you loved many aspects of your stay and our location made your stay an enjoyable one. We look forward to welcoming you back soon. Chris S. Manager

4

nice stay

Everyone

I was mostly satisfied with my stay. The only complaint I have was that the beds were super hard and I didnt like the pillows. But the other people I was staying with liked them. So I guess it’s just differing opinions. The staff was very friendly and accomidating to our needs such as internet and a late checkout. The concierge was a big help too. It was close to a lot of shopping and restaurants. PI would definitely reccommend this hotel.

By , from Chicago, Il on Mar 28, 2018

5
Everyone

Our room never got clean. They don’t even bring any new towels we have to use the same ones

By on Mar 21, 2018

5

beautiful and convenient

Everyone

The hotel was perfect and the location was perfect. Close to allnpublic transportation and to everything you could need or want. The hotel was super clean and comfy and the staff was fabulous!!!

By , from Moreno Valley, CA on Mar 13, 2018

4

nice hotel in center of sf

Couples

Excellent, hotel was walking distance from all major SF spots. Hotel staff was extremely friendly, hotel had bars and lounges that were enjoyable.

By , from Southern California on Feb 27, 2018

5

great hotel walking distance from restaurants

Everyone

We had a great experience loved the feautures of the hotel and surrounding areas, staff were very friendly and helpful.

By on Feb 27, 2018

4
Everyone

Great location, the bathroom could have been cleaner.

By , from Denver on Feb 26, 2018