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San Francisco Marriott Marquis

4.0 out of 5.0

Recent guest reviews

Looking online, seems great and a no brain-er to book here for all that Francisco has to offer! Well, its true, but not for what you were expecting! Staff is of the worst, will Literally insult you to your face and managing staff takes DAYS to get back to you and offer little to of nothing to assist or accommodate. Best part is when you get there, orbitz knows Nothing of all the fees the hotel has either, fee for dang near everything imaginable. But wait, it gets worse! False charges were on all nights of my bills, staff said nothing about how or why these were on my bill neither. wow... The homeless problem in San Francisco is truly astounding, so bad the Hotel does nothing to stop it from the Front doors, or either side of the hotel. Let alone the Front Door employee is the rudest man I've ever encountered. Look, Just dont book here, save yourself from the worst 'vacation' location San Francisco has to offer.

The hotel over all is great.. I wish the bed was a little softer. Very stiff.

Starting point for Pacific Coast Drive, hotel was very nice. Easy walk to Union Square. Would recommend. We had no problems.

We toured SF with 2 children and the location was good with regards to being close to the cable cars and Union Square. There's also a Trader Joe's, Target and Whole Foods close by. The hotel has a Market Pantry which is convenient and not too overpriced. The 39th floor has a great viewing deck. The lobby staff are pleasant and the concierge desk can help with any tour bookings.

This was generally a great place for us. The staff are SUPER helpful and we liked the location. Also, the design of the hotel was neat and had all the conveniences. For us, the bathroom was outdated and they have decided to do away with room service which was disappointing! There are no options for in room food other than going to get it and bring it in yourself. We wanted to treat ourselves to a birthday dessert, but no luck!

Everything within walking distance. Very helpful staff.....went out if their way to answer questions and provide service.

The bar on the top floor is really nice, very nice view hence the name, "The View" However, it gets very packed. Not a place to sit for 20 minutes so we left.

The hotel was nice, but getting in and out was terrible. Checking in we had to wait for 15 minutes in traffic as they couldn't handle all of the vehicles with their valet parking. They said to call 10 to 15 minutes before we wanted to pick up our vehicle, but it took them an hour to get our vehicle when checking out. For $70 a night, this was by far the worst valet parking ever!!!

I stayed in this hotel for six days, and the room is excellent, except for that there is no free breakfast (though it is very cheap in this hotel in comparison with other hotels nearby on the same level).

Family had a wonderful time drinking wine and seeing SF. Food was excellent.

The hotel was over all nice how ever it doesn't matter how much your room is you have to pay for every thing else..valet...WiFi.. and everything else that should come with a nice hotel when you pay $800 or more for 2 nights.. valet was $72 to $82 a day and it's not nice to not tip the people who work hard there sooooo let's just say $100 a day for valet... I gave the hotel a overall good rating but because the hotel was really nice plenty to do there it was great.. I normally stay at the Westin St. Francis I get it all with about $200 cheaper ... the key when traveling should be this.. that you get EVERYTHING you need for the respectable price.. it's like going to dinner and you have to pay for a certain location in the restaurant then the fork then the steak knife.. nobody wants to think about what there budget is when your having dinner or going to a hotel for a short stay.. they want the comfort of knowing they paid for something that was well worth the stay.. and that they got more then they bargined for... just because I can afford to stay there doesn't mean that others can.. and they should tell you that you have to buy these things instead of saying that's what the room offers.. thatys the catch.. was the stay nice.. yes.. would I plan on staying there again probably not...

Check in was quick and easy. The room was beautiful and exactly what we had expected.

My wife & I were on our honeymoon and got their early. The front desk cleark was really nice and upgraded us because our room wasn't ready. Your customer service staff was really nice and professional.

Not recommended for longer stay. No dresser space for clothes, only 1 trash can for the entire room. Had to ask that garbage be taken out or put out in hallway. Had to keep asking for items such as soap, etc.

Quick experience. Elevator situation could improve. Very time consuming and long waits staying in the high tower

concierge was mindful of our schedule. check in was awesome. we got to breakfast late and they fit us in and it was excellent!

We chose this hotel for its convenience to the places we were visiting---Pier 39, Fisherman's Wharf, AT&T ballpark and access to major thoroughfares. We liked the way it was presented online and we were not disappointed. We had four of us for three nights and our room was perfect!

This was the perfect location for my families first vacation of the summer. The vibe of the lobby was electric! The hotel staff were very responsive to our needs and they followed-up with us to ensure we were accommodated very well. We'll be back!!' Thanks

hotel was good clean service was good the only problem was parking not sufficient parking

Within mins can eat and shop. Best beds ever! Quiet rooms! Staff was great!

780 Mission Street San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and San Francisco Museum of Modern Art
  • Onsite dining
  • Fitness center
  • WiFi and wired Internet in rooms and public areas (fees apply)

Located in Downtown San Francisco, San Francisco Marriott Marquis is within a 5-minute walk of Westfield San Francisco Centre and within 15 minutes of other popular attractions like San Francisco Museum of Modern Art. This 4-star hotel welcomes guests with conveniences like 3 restaurants, 2 bars/lounges, and a fitness center. Located in central San Francisco, the hotel is also near Lombard Street and Pier 39.


Dining

There are ample dining options with 3 onsite restaurants, including Bin 55 Restaurant, which specializes in Californian cuisine. You can get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

All air-conditioned rooms feature coffee makers, safes, and phones. Guests can expect WiFi, wired Internet, and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. In-room massages are available, and other amenities include ironing boards and desks.


Property features

Guests staying at San Francisco Marriott Marquis enjoy a fitness center, a steam room, and WiFi in public areas. Valet parking is available for USD 70.70 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 59 meeting rooms, a conference center, and a business center.

Room options

Room, City View

King 1 | Full 2 | Sleeps 4

Concierge Room, Club Room, Business Lounge Access

King 1 | Full 2 | Sleeps 4

Executive Suite, 1 King Bed

King 1 | Sleeps 4

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for San Francisco Marriott Marquis

Everyone (24) Couples (89) Business (40) Family (103) Friends (34) Other (17)
1

nice photos, terrible in reality.

nobody

Looking online, seems great and a no brain-er to book here for all that Francisco has to offer! Well, its true, but not for what you were expecting! Staff is of the worst, will Literally insult you to your face and managing staff takes DAYS to get back to you and offer little to of nothing to assist or accommodate. Best part is when you get there, orbitz knows Nothing of all the fees the hotel has either, fee for dang near everything imaginable. But wait, it gets worse! False charges were on all nights of my bills, staff said nothing about how or why these were on my bill neither. wow... The homeless problem in San Francisco is truly astounding, so bad the Hotel does nothing to stop it from the Front doors, or either side of the hotel. Let alone the Front Door employee is the rudest man I've ever encountered. Look, Just dont book here, save yourself from the worst 'vacation' location San Francisco has to offer.

By , from San Fran on Jun 4, 2017

Review comment responded on Jun 7, 2017

Thank you for taking the time to share your experience with us, Dallas. We have shared your feedback with our team and are concerned about the level of service you received, as this is not a typical occurrence. We do not see any additional charges on your folio apart from the valet but are happy to discuss if you believe this is incorrect. We have requested your contact information following your review on Facebook. We hope you will give us the opportunity to address this and exceed your expectations in the future.

4

short walk to at&t park

Everyone

The hotel over all is great.. I wish the bed was a little softer. Very stiff.

By on May 19, 2017

5

great central location.

Everyone

Starting point for Pacific Coast Drive, hotel was very nice. Easy walk to Union Square. Would recommend. We had no problems.

By , from SC on May 19, 2017

5

good location to union square.

Families

We toured SF with 2 children and the location was good with regards to being close to the cable cars and Union Square. There's also a Trader Joe's, Target and Whole Foods close by. The hotel has a Market Pantry which is convenient and not too overpriced. The 39th floor has a great viewing deck. The lobby staff are pleasant and the concierge desk can help with any tour bookings.

By on Apr 18, 2017

5

great staff, nice location!

Everyone

This was generally a great place for us. The staff are SUPER helpful and we liked the location. Also, the design of the hotel was neat and had all the conveniences. For us, the bathroom was outdated and they have decided to do away with room service which was disappointing! There are no options for in room food other than going to get it and bring it in yourself. We wanted to treat ourselves to a birthday dessert, but no luck!

By , from Minneapolis, MN on Apr 18, 2017

5

great location....great staff.

Everyone

Everything within walking distance. Very helpful staff.....went out if their way to answer questions and provide service.

By on Dec 30, 2016

4

there is no pool like websites proclaim

Everyone

The bar on the top floor is really nice, very nice view hence the name, "The View" However, it gets very packed. Not a place to sit for 20 minutes so we left.

By on Dec 22, 2016

4

good location

Everyone

The hotel was nice, but getting in and out was terrible. Checking in we had to wait for 15 minutes in traffic as they couldn't handle all of the vehicles with their valet parking. They said to call 10 to 15 minutes before we wanted to pick up our vehicle, but it took them an hour to get our vehicle when checking out. For $70 a night, this was by far the worst valet parking ever!!!

By on Dec 19, 2016

5

nice stay in a hotel near the agu conference

Everyone

I stayed in this hotel for six days, and the room is excellent, except for that there is no free breakfast (though it is very cheap in this hotel in comparison with other hotels nearby on the same level).

By on Dec 16, 2016

5

great time in sf and napa valley..

Everyone

Family had a wonderful time drinking wine and seeing SF. Food was excellent.

By on Oct 18, 2016