Overpriced, many other options with better rooms, service, food at a much lower price.
Very nice
We have stayed at this hotel several times and have always been very pleased. My only suggestion would be is to install safety bars and mats in the bathtub as it is slippery. This would be extremely helpful for older guests.
I did not like the condition of the bathrooms. In our first room the bathtub drain was clogged. After getting reassigned to another room the show water pressure was too low.
Didn't like to pay extra for parking. Everything else was great.
Water pressure in the shower was low, and there was NO HOT WATER on the Saturday morning of our event, so we all had to take COLD showers.
Nice having restaurant on property.
every nice at the property
Good overnight accommodations before an appointment at Stanford.
Outlets not working. Bath tub water would drain slowly
It is an older property but renovated nicely.
The lady at the reception was nice but gave us a room which its window would open to the roof of the other building. The AC wouldn’t work and the room was so hot. I went down and asked her to send some one to fix it while we were out. Five hours later we came back, and the AC still wouldn’t work and the room was as hot as an oven. I went to the receptionist again, there was someone else she offered to change our room. She moved us to a room with the lake view, which was very nice. When I looked at the other rooms, at night I noticed that among so many rooms that their windows had the lake view only a few of them had their lights on and more than ninety percent of them were empty (because it was middle of the week) But then I asked myself while all these rooms are empty and available why wouldn’t the first receptionist care to give us a room with a nice view and let us to have a great memory from our trip ?! She rather gave us a room with broken AC and terrible view of another building’s roof. Anyway, my experience from staying at this hotel was not very good. It could be much better if their receptionist would care a bit more!
We like this hotel very much. Great location. Nice service. Light modern design. We will come to Pullman San Francisco Bay again. With best wishes Tetyana Tidy
Located in Redwood Shores, Grand Bay Hotel San Francisco is within a 10-minute drive of popular attractions such as San Mateo County Event Center and Kaiser Permanente Redwood City Medical Center. This 421-room hotel welcomes guests with a restaurant and conveniences like an outdoor pool and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
Guests can expect 55-inch flat-screen TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include sitting areas, coffee makers, and safes.
Guests of Grand Bay Hotel San Francisco have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 30 per night. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
Overpriced, many other options with better rooms, service, food at a much lower price.
Dear Anastasia, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet all of your expectations. We appreciate your taking the time to share your rating with fellow travelers, and we hope to accommodate you again in the future.Warmest regards,Benjamin DuvergeGeneral Manager
Very nice
We have stayed at this hotel several times and have always been very pleased. My only suggestion would be is to install safety bars and mats in the bathtub as it is slippery. This would be extremely helpful for older guests.
I did not like the condition of the bathrooms. In our first room the bathtub drain was clogged. After getting reassigned to another room the show water pressure was too low.
Thank you so much for your 5-star rating, Noelle! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.
Didn't like to pay extra for parking. Everything else was great.
Thank you for taking the time to share your experience with us, Sharon. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!
Water pressure in the shower was low, and there was NO HOT WATER on the Saturday morning of our event, so we all had to take COLD showers.
Thank you for your review, Ariana. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.
Dear Diego, Thank you for providing a review of our hotel. While you liked some aspects of your stay, we sincerely apologize that our accommodations and amenities did not meet your needs. We also regret that we did not meet your expectations, considering the price you paid. Your valuable feedback will be shared with our leadership for future improvements. We do hope you will revisit so we can provide you with the hospitality and accommodations you deserve.Warmest regards,Benjamin DuvergeGeneral Manager