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Recent guest reviews

I understand it is Covid conditions. It was our anniversary. The bar was open but food was very limited. We ordered two kinds of snacks and it was served on a cardboard container. There was no swimming pool. The fitness center was contracted so if you want to exercsie you have pay $25 each person, you have to pay for internet, the restaurant, Tonga room, was closed. The room we were in was ok. Paint on window sill were cracked, ceiling was patch poorly....uneven float on the ceiling. Not what we expected in a five/four star hotel. We basically went there to just sleep. Very disappointed.

Beautiful old hotel in the Grand Tradition. During COVID it feels like a ghost town.

We loved our room and the views from the room!! Due to the pandemic the restaurants and the bars were closed, so didn’t get to get the full experience

The Fairmont San Francisco is a beautiful property. I have stayed here more times than I can count. This past trip was not the best room though. I would never booked an interior queen again. There were no black out curtains from the interior building lights, which made it difficult to sleep because the room was super bright. The room was also near the elevator and too noisy til at least 2am.

I felt like our stay was pretty good. Staff was kind and service was good. The room itself I felt was a little over priced for what it was. $300 a night for very basic amenities is not ideal.

great for the holidays .. very pretty and great for the family

Very tired hotel Too chaotic visually Horrible bar for a hotel this size Need a major renovation for such amazing building and location

I booked a $259 hotel. After fees, taxes on fees, service charges and parking - my total was $480. For a hotel that does not even put a 25c bottle of water in your room, next to your bed or anywhere else. Want water? $10. Beware. This fantastic building is run by a dated, bloated brand that is in severe decline, and the San Francisco hotel is the very epitome thereof.

It was very nice! Clean staff nice would stay again

I asked for AAA discount which they did not honor and would have only been a few dollars and made me happy. Bad policy when I paid a few thousand dollars to stay there. Go figure.

Location and service including prompt and great room service. Delicious food. Concierge very helpful with all our needs. Wonderful view of the Bay from our room at the tower. Will be back for sure.

Loved everything from the smooth and fast check-in to the fast and easy check out. Anytime room service was called, service was excellent!

Mason Street Atop Nob Hill San Francisco CA

Hotel highlights

  • Walking distance to SHN Curran Theatre and 555 California Street
  • Free WiFi in public areas
  • Onsite dining
  • Health club

Located in Downtown San Francisco, Fairmont San Francisco is within a 10-minute walk of popular sights such as SHN Curran Theatre and 555 California Street. This 606-room, 5-star hotel has 2 restaurants, a health club, and a rooftop terrace.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All 606 rooms provide iPod docks, minibars, and coffee makers. 42-inch Smart TVs come with digital channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

At Fairmont San Francisco, guests have access to a health club, a sauna, and a rooftop terrace. Parking is available for USD 76.38 per day (USD 76.38 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed with Sofa bed, City View, Tower

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Main Building Corner Suite, 1 King Bed with Sofabed

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Fairmont, Junior Suite, 1 Queen Bed with Sofa bed

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Napoleon Suite, 2 Bedrooms, City View

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Fairmont San Francisco

Everyone (37) Couples (2) Family (8)
5
Everyone

By on Apr 25, 2021

Review comment responded on May 5, 2021

Thank you so much for staying with us. We look forward to seeing you again in future.

2
Partner Couples

I understand it is Covid conditions. It was our anniversary. The bar was open but food was very limited. We ordered two kinds of snacks and it was served on a cardboard container. There was no swimming pool. The fitness center was contracted so if you want to exercsie you have pay $25 each person, you have to pay for internet, the restaurant, Tonga room, was closed. The room we were in was ok. Paint on window sill were cracked, ceiling was patch poorly....uneven float on the ceiling. Not what we expected in a five/four star hotel. We basically went there to just sleep. Very disappointed.

By on Apr 14, 2021

Review comment responded on Apr 30, 2021

First of all we would like to thank you for taking time to write a feedback. We would also like to apologize that your stay with us could not make a good impression, however we will review this with the concerned departments as feedback like yours helps us improve. Hopefully you will give us another chance in future. Best Regards

5
Everyone

By on Apr 5, 2021

Review comment responded on Apr 23, 2021

Thank you so much for the feedback. We look forward to welcome you again for your future stays.

5
Everyone

Beautiful old hotel in the Grand Tradition. During COVID it feels like a ghost town.

By on Feb 26, 2021

5
Family with small children

We loved our room and the views from the room!! Due to the pandemic the restaurants and the bars were closed, so didn’t get to get the full experience

By , from Sacramento on Nov 2, 2020

2
Family with small children Family

The Fairmont San Francisco is a beautiful property. I have stayed here more times than I can count. This past trip was not the best room though. I would never booked an interior queen again. There were no black out curtains from the interior building lights, which made it difficult to sleep because the room was super bright. The room was also near the elevator and too noisy til at least 2am.

By , from San Jose on Jan 4, 2020

5
Everyone

By on Dec 26, 2019

4
Everyone

I felt like our stay was pretty good. Staff was kind and service was good. The room itself I felt was a little over priced for what it was. $300 a night for very basic amenities is not ideal.

By on Dec 26, 2019

5
Friends

great for the holidays .. very pretty and great for the family

By on Dec 23, 2019

3
Family Business Business Family

Very tired hotel Too chaotic visually Horrible bar for a hotel this size Need a major renovation for such amazing building and location

By on Dec 3, 2019

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