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Recent guest reviews

Beautiful property. Excellent room, dining hall, Lounge. We had a great time at the wedding we attended at the hotel

Pretty hotel but unclean room, dust stains and old furniture. Definitely not worth the money

We had a wonderful time! Our room was great!

Great property with comfortable rooms and a beautiful lobby

This hotel was beautiful!! Friendly staff, unbelievable history to hotel, cleanliness, great view/balcony, the best water pressure, and convenient. This hotel exceeded our expectations.

Very happy with the hotel .

This was everything I had expected it to be. I will definitely return😊

The Fairmont hotel is all that it was written up to be. We had the most marvelous customer service in the valet and the concierge, whose name was Thomas Wolfe. We had the worst experience with the cleaning staff. They had only made the bed and hadn't cleaned the room. They ended up just bringing us fresh towels but our room had not been cleaned. After repeated requests for items they brought a box of unopened tissue. Can't tell you how frustrated we were with that service. Almost ruined the entire trip but the wonderful concierge made up for it. Would stay again and chalk it up to terrible timing but it marred the charm and sophistication of the hotel in our minds.

No room service, amenities in the room such as water, mini bar options, etc, all was empty.

Beautiful and convenient.

Great historic hotel and excellent service. It should get back to greatness in post COVID time.

I understand it is Covid conditions. It was our anniversary. The bar was open but food was very limited. We ordered two kinds of snacks and it was served on a cardboard container. There was no swimming pool. The fitness center was contracted so if you want to exercsie you have pay $25 each person, you have to pay for internet, the restaurant, Tonga room, was closed. The room we were in was ok. Paint on window sill were cracked, ceiling was patch poorly....uneven float on the ceiling. Not what we expected in a five/four star hotel. We basically went there to just sleep. Very disappointed.

Beautiful old hotel in the Grand Tradition. During COVID it feels like a ghost town.

We loved our room and the views from the room!! Due to the pandemic the restaurants and the bars were closed, so didn’t get to get the full experience

The Fairmont San Francisco is a beautiful property. I have stayed here more times than I can count. This past trip was not the best room though. I would never booked an interior queen again. There were no black out curtains from the interior building lights, which made it difficult to sleep because the room was super bright. The room was also near the elevator and too noisy til at least 2am.

Mason Street Atop Nob Hill San Francisco CA

Hotel highlights

  • Walking distance to Warfield Theater and Embarcadero Center
  • Free in-room wired Internet
  • Onsite dining
  • Health club

Located in Downtown San Francisco, Fairmont San Francisco is within a mile (2 km) of popular sights such as Lombard Street and Moscone Convention Center. This 5-star hotel has 606 guestrooms and offers a gym, a rooftop terrace, and a 24-hour business center.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 1:00 PM.


Rooms

42-inch Smart TVs come with digital channels and pay movies, and guests can stay connected with WiFi and free wired Internet. Pillowtop beds sport Frette Italian sheets and down comforters, and bathrooms offer hair dryers and designer toiletries. IPod docks, minibars, and coffee makers are other standard amenities.


Property features

At Fairmont San Francisco, guests have access to a gym, a sauna, and a rooftop terrace. Valet parking is available for USD 77.52 per day, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.

Room options

Suite, 1 King Bed with Sofa bed, City View, Tower

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Main Building Corner Suite, 1 King Bed with Sofabed

1 King Bed and 1 Double Sofa Bed | Sleeps 5

Fairmont, Junior Suite, 1 Queen Bed with Sofa bed

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Napoleon Suite, 2 Bedrooms, City View

1 King Bed, 2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Guest reviews for Fairmont San Francisco

Everyone (17) Couples (5) Family (12)
5
Family

Beautiful property. Excellent room, dining hall, Lounge. We had a great time at the wedding we attended at the hotel

By on May 20, 2022

Review comment responded on Jun 18, 2022

Dear John Clower, We very much appreciate your comments regarding your stay at the Fairmont San Francisco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

1
Partner Couples

Pretty hotel but unclean room, dust stains and old furniture. Definitely not worth the money

By on Mar 28, 2022

Review comment responded on Mar 31, 2022

Thank you for your feedback. We will be addressing your concerns.

5
Family

We had a wonderful time! Our room was great!

By on Feb 28, 2022

Review comment responded on Mar 31, 2022

Thanks for staying with us. We appreciate your feedback!

3
Family Family with small children

Great property with comfortable rooms and a beautiful lobby

By , from SAN FRANCISCO on Dec 20, 2021

Review comment responded on Dec 22, 2021

Thank you for your positive feedback, we hope to see you again soon!

5
Everyone

By on Dec 6, 2021

5
Partner Couples

This hotel was beautiful!! Friendly staff, unbelievable history to hotel, cleanliness, great view/balcony, the best water pressure, and convenient. This hotel exceeded our expectations.

By on Oct 5, 2021

Review comment responded on Oct 19, 2021

Thank you for your positive feedback - we hope to see you again soon!

4
Family

Very happy with the hotel .

By on Sep 21, 2021

Review comment responded on Oct 19, 2021

Thank you for your positive feedback - we hope to see you again soon!

5
Partner Couples

This was everything I had expected it to be. I will definitely return😊

By on Aug 21, 2021

Review comment responded on Aug 22, 2021

Thank you for your positive feedback, we hope to see you again soon!

4
Family

The Fairmont hotel is all that it was written up to be. We had the most marvelous customer service in the valet and the concierge, whose name was Thomas Wolfe. We had the worst experience with the cleaning staff. They had only made the bed and hadn't cleaned the room. They ended up just bringing us fresh towels but our room had not been cleaned. After repeated requests for items they brought a box of unopened tissue. Can't tell you how frustrated we were with that service. Almost ruined the entire trip but the wonderful concierge made up for it. Would stay again and chalk it up to terrible timing but it marred the charm and sophistication of the hotel in our minds.

By on Aug 16, 2021

Review comment responded on Aug 17, 2021

Thank you so much for staying with us, we truly appreciate your feedback. We will be following up about the housekeeping service internally and will definitely let concierge know how happy you were with them.

5
Everyone

By on Jul 20, 2021

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