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Fairmont San Francisco

5.0 out of 5.0

Recent guest reviews

The location of the hotel is premiere and you can find whatever you need in the room. I like the kettle in the room which is not common in hotels in the states.

The staff was very welcoming, polite and helpful. The facilities were impeccable.

Stayed here recently on a business trip. Got a free upgrade to a corner suite. It was very nice!

Nice hotel and confortble ideal to spend nights excellent people and service.

Service is great, building and room is old. Everything is repainted hundreds of time, window rattles, however it is clean and good for one night.

My stay in the Bombay Suite was one of the finest hotel experiences of my life. The staff was attentive without being intrusive. The massage therapist came to the room and had medical knowledge and years of experience. The food was very healthy and delicious. Plus, the neighborhood of Nob Hill is truly magical. I highly suggest booking a balcony suite to listen to the San Francisco sounds and watch the neighborhood.

Hotel is very nice you won't be disappointed. The staff was mostly nice and knowledgeable. My room was very nice, clean and comfortable. Checkin was slow and seemed disorganized. It reminded me of checking into a European hotel. The restaurant staff was consistently slow. One waiter came to our table and said, "what do you want" - strange. If you plan on getting in shape during your stay in San Fran, this is definately the hotel for you. It's on top of the hill and everything you'll want to visit is not on top of the hill.

Easy check in and out - plus loved the Gingerbread House in the Lobby!

Great experience. Staffs show professionalism, friendly. Room is clean, comfortable, quiet. Loved the Tonga.

BEAUTIFUL. I've been wanting to stay at the Fairmont for years. The premises are always great but they are absolutely must-see during the holidays. I can't wait to go back, to be truthful!

The first room smelled like puke but then they offered an upgrade to the top floor room for $40/night which was great! But one morning we went down and saw a delicious looking buffet. Thinking it would be around$40-50 for each of us we went for it. It ended up being $79/ person plus an additional$25/ person for the breakfast. It was extremely disappointing and surprising to get a check that totaled $235 for breakfast...

I maybe unfortunate during my stay. When I check in the afternoon, I was so relieved when I arrived in the room expecting the best. The room was so spacious but the smell seems there was a smoker inside the room. Then when I wash my hand in the bathroom I saw hairs in the sink then on the edge of the toilet seat there was a yellow dried thing on it. Oh wow so I told the front desk and they told me that it's disgusting! I'm happy that she said they will send someone to clean it. Which I appreciate. But my trust in the hotel just vanished. Oh well I said I will not ruin my day so I went out . Then when I came back the the strand of hairs are still there. Oh well I guess I'm lucky. Aside from that I'm expecting the slipper but there was none and the toiletries are not that par compare to other hotels. Paging to the management I need a refund and a free stay voucher! Lol

It was the best place I never thought we could stay at.

The staff were wonderful and so helpful and the property beautiful with so much history. The room was well appointed and the amenities fantastic. For such a grand hotel, the rooms should be cleaner and the mattress needed to be turned. I was also surprised that non-Fairmont members couldn't use gym without having to pay a fee. With the expense of the hotel I would expect all guests to be able to use the gym.

The Fairmont San Francisco was one of the best hotel experiences I have had. It was our anniversary when we checked in and the sent chocolate covered strawberries and a bottle of Champagne to our room! Check in was fantastic, our room was very clean and the staff was just amazing. Everyone greeted you and always asked if they could assist you in any way. I have not received this kind of service at The Four Seasons! I was so pampered that I am home now and I miss San Francisco!

The Fairmont is a beautiful old historic hotel with fabulous common areas and good sized rooms. I travel often and generally select 5-star hotels and particularly prefer those operating in historic buildings. In San Francisco that leaves multiple choices, of course. While nothing was really wrong with the Fairmont, it just fell short of the experience at other 5-star properties - and in this price range it is the little things that make the difference. Clean, spacious rooms, but no turndown service or complimentary bottled water. Really? Still charging for internet in a $700 room? Long lines at checkout? As I said, nothing wrong, but I would choose Ritz Carlton on my next stay.

I really enjoyed it. First time staying there. I like the people who I met there and the overall feel to the place. The room was upgraded for only $35 and it was nice. Good location, and the Tonga room is cool downstairs.

Great location, huge room, luxury feel. Bed was comfortable and hotel was quiet. Check in staff tried to upsell us a better room but we stuck to what we had already paid for and were surprised by how nice it was.

everything was maintained superbly. you felt the luxury as you walk in, and the high ceilings, wide hallways, all of which were meticulously maintained continued that feeling.

Positive experience Great service I'll recommend the hotel to my friends and family

950 Mason Street Atop Nob Hill San Francisco CA

Located in Downtown San Francisco, Fairmont San Francisco is a leisurely stroll from popular sights such as TransAmerica Pyramid and Westfield San Francisco Centre. This 591-room, 5-star hotel has 2 restaurants along with conveniences like a full-service spa and a health club. It's in central San Francisco and also close to Lombard Street and Pier 39.


Dining

Enjoy dining at Caffe Cento, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


All 591 air-conditioned rooms provide iPod docks, minibars, and coffee makers. 42-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Frette Italian sheets and down comforters ensure a restful night. Video-game consoles, safes, and phones are also standard.

Rooms


Fairmont San Francisco features a full-service spa, a nightclub, and a health club. Parking is available for USD 72.00 per day (USD 72.00 per day for valet parking), and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and WiFi in public areas.

Property features

Room options

Deluxe Tower King Room, City View

King 1 | Sleeps 2

Classic Room, 1 Twin Bed, No View (Main Building)

Twin 1 | Sleeps 1

Fairmont 2-Bedded Exterior View Room

Queen 2 | Sleeps 4

Fairmont King Exterior View Room

King 1 | Sleeps 3

Guest reviews for Fairmont San Francisco

Everyone (21) Business (23) Couples (94) Family (35) Other (11) Friends (11)
5

the fairmont never fails

Everyone

The staff was very welcoming, polite and helpful. The facilities were impeccable.

By on Apr 19, 2017

Review comment responded on Apr 25, 2017

I'm pleased to hear you had such a nice stay with us. As we pride ourselves on service, it's great to hear of your interactions with the staff. Thanks again and we look forward to your return. Sincerely, Lucas

4

nice but spendy hotel.

BusinessTravelers

Stayed here recently on a business trip. Got a free upgrade to a corner suite. It was very nice!

By , from Minneapolis, MN on Apr 10, 2017

Review comment responded on Apr 15, 2017

Good Day, I am glad you enjoyed your stay with us! We look forward to seeing you again soon.

5

nice hotel

Everyone

Nice hotel and confortble ideal to spend nights excellent people and service.

By on Apr 5, 2017

Review comment responded on Apr 15, 2017

Good Day, We are so glad you enjoyed your stay with us. We hope to see you again very soon.

3
Everyone

Service is great, building and room is old. Everything is repainted hundreds of time, window rattles, however it is clean and good for one night.

By on Apr 1, 2017

Review comment responded on Apr 4, 2017

Thank you for commenting on your recent stay with us. I'm pleased you enjoyed great service but can appreciate your preference for a more contemporary property. Thanks again and we hope to welcome you again. Sincerely, Lucas

5

a terrace overlooking the bay

Everyone

My stay in the Bombay Suite was one of the finest hotel experiences of my life. The staff was attentive without being intrusive. The massage therapist came to the room and had medical knowledge and years of experience. The food was very healthy and delicious. Plus, the neighborhood of Nob Hill is truly magical. I highly suggest booking a balcony suite to listen to the San Francisco sounds and watch the neighborhood.

By on Feb 15, 2017

Review comment responded on Feb 17, 2017

I'm thrilled to hear you had such a nice visit and received such great service from the team. Thanks for your kind words and we hope to welcome you again in the near future. Sincerely, Lucas

5

great hotel at the top of the hill

Everyone

Hotel is very nice you won't be disappointed. The staff was mostly nice and knowledgeable. My room was very nice, clean and comfortable. Checkin was slow and seemed disorganized. It reminded me of checking into a European hotel. The restaurant staff was consistently slow. One waiter came to our table and said, "what do you want" - strange. If you plan on getting in shape during your stay in San Fran, this is definately the hotel for you. It's on top of the hill and everything you'll want to visit is not on top of the hill.

By on Jan 12, 2017

Review comment responded on Jan 16, 2017

Thank you for your very kind words about the hotel. We're pleased to hear you found the hotel so nice and the staff helpful. That being said, I'm sorry to hear of your poor experience with check-in and the dining room. Thanks again for your feedback and we hope to welcome you again in the future.

5
Everyone

Easy check in and out - plus loved the Gingerbread House in the Lobby!

By on Dec 27, 2016

Review comment responded on Dec 30, 2016

Thanks for your kind words about the hotel. We're pleased you enjoyed the holiday decor and hope to welcome you again in the future. Sincerely, Lucas

5
Everyone

Great experience. Staffs show professionalism, friendly. Room is clean, comfortable, quiet. Loved the Tonga.

By on Dec 25, 2016

Review comment responded on Dec 28, 2016

Thank you for your kind review of the hotel. We're pleased you had such a nice stay and hope to welcome you again in the future.

5

the fairmont- the one and only.

Everyone

BEAUTIFUL. I've been wanting to stay at the Fairmont for years. The premises are always great but they are absolutely must-see during the holidays. I can't wait to go back, to be truthful!

By , from California on Dec 13, 2016

Review comment responded on Dec 22, 2016

Thank you for your kind words about the hotel. I'm pleased you had such a nice holiday stay and we look forward to your return.

4

puke then luxury

Everyone

The first room smelled like puke but then they offered an upgrade to the top floor room for $40/night which was great! But one morning we went down and saw a delicious looking buffet. Thinking it would be around$40-50 for each of us we went for it. It ended up being $79/ person plus an additional$25/ person for the breakfast. It was extremely disappointing and surprising to get a check that totaled $235 for breakfast...

By on Dec 1, 2016

Review comment responded on Dec 8, 2016

Thank you for taking the time to comment on your recent stay with us. I'm pleased to hear you enjoyed your stay overall, but apologize for the condition of your initial room. Thanks again for your feedback and we hope to welcome you again in the future.