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Recent guest reviews

Nice hotel. but layout was a bit confusing. Convention on site made the lobby and public areas very noisy and crowded

Centrally Located to the major attractions...... what more do you want!

Very unhelpful staff. Not allowed to use pool or gym the day you check out. We got in late the night before so never were allowed to use the facilities. The hotel costs way more than other hotels and then they nickel and dime you so the bill is way higher than even that. $65 plus to park $25 per hour for late check out

Hotel was extremely nice. The showers grout was pretty bad, however it was pretty pristine otherwise.

I booked this stay on Orbitz. When I checked in they told me I had two reservations. It took some time to sort out and should not have happened. I booked two nights and that should have been one reservation, not two. Not sure where things fell apart, but please fix this.

They downgraded me to a different room, telling me that it was an equivalent room rate. Later, the manager told me that their employee could not have known the room rate because they cannot see details on packages booked on Orbitz. So, the rude employee just wanted to get me processed and on my way rather than caring about my situation.

Nice convenient location , close to union square. Parking actually behind hotel on different street though, so gps takes you to front which is only passenger drop off

I had paid for a deluxe King room with a view and got a very small room with no view to the city. The staff member advised us it was 40.00 per night to upgrade and could not give us a room because I had purchased it thru a 3rd party website. Our family members stayed at the same hotel with a standard double room got there later that evening and got a free upgrade to a junior suite with a city view for free. Very disappointed we were only there for a couple of nights on a getaway for my husband and I.

Great stay! Did have an issue with the room key not working when I tried to get back into my room. Was resolved with a trip down to the front desk but it did delay me in the morning by about 15-20 minutes.

Nice hotel but no parking was avaiualble when we arrived on Saturday evening. Eventually found parking after 1 hour. Parking is also $62 overnight which is a little expensive

It was ok, nothing too special, but comfortable and good location.

Highrise in heart of Union Square. Everything you need/want nearby. In room coffee pretty good. Anything you want to eat within blocks. Clean, nice sheets and fluffy towels. Free WiFi if you're Hilton Honors member. Parking is tight. Was forced to valet park as available parking spaces were too small for our small SUV. If you have one bag, park across O'Farrell at public parking, cheaper and very convenient to lobby.

Great location in downtown in union square. Lots of activities in and around the hotel.

Great place! Easy walk to numerous eateries, shops and attractions.

Room options

1 Bed Mobility/Hearing Access Tub

King 1 | Sleeps 2

Skyline View - 2 Double Beds - Floors 20-44

Full 2 | Sleeps 4

View 2 Beds Mobility/Hearing Access Tub

Full 2 | Sleeps 4

Room, 1 King Bed, City View (Floors 20-44)

King 1 | Sleeps 3

Guest reviews for Hilton San Francisco Union Square

Everyone (76) Business (78) Couples (200) Family (95) Friends (79) Other (33)
3
Everyone

Nice hotel. but layout was a bit confusing. Convention on site made the lobby and public areas very noisy and crowded

By , from Honolulu on Jan 28, 2019

Review comment responded on Jan 30, 2019

We apologize for any confusion you experienced, and we're sorry to hear that certain aspects of your stay did not meet expectations. We hope to have the chance to welcome you back and provide you with an even better experience in the future.

1
Everyone

By on Jan 5, 2019

Review comment responded on Jan 9, 2019

We sincerely apologize for your disappointment. If you have any additional information you're able to share about your experience, please don't hesitate to reach out directly to the hotel. We hope to have the chance to Make it Right.

4
Everyone

Centrally Located to the major attractions...... what more do you want!

By on Jan 3, 2019

Review comment responded on Jan 3, 2019

We're so happy that you enjoyed our central location! We appreciate your taking the time to leave a review.

3
Everyone

By on Jan 2, 2019

Review comment responded on Jan 2, 2019

We hope to have the chance to welcome you back and provide you with an even better stay in the future.

1
Everyone

Very unhelpful staff. Not allowed to use pool or gym the day you check out. We got in late the night before so never were allowed to use the facilities. The hotel costs way more than other hotels and then they nickel and dime you so the bill is way higher than even that. $65 plus to park $25 per hour for late check out

By on Jan 2, 2019

Review comment responded on Jan 2, 2019

We're very sorry for any inconvenience you experienced. We appreciate your feedback, and will take it into serious consideration so that we can improve in the future.

5
Everyone

Hotel was extremely nice. The showers grout was pretty bad, however it was pretty pristine otherwise.

By on Dec 31, 2018

Review comment responded on Dec 31, 2018

We're thrilled that you enjoyed your stay, and we will look into the issue you experienced right away. Thank you for your feedback!

5
Everyone

By on Dec 26, 2018

Review comment responded on Dec 26, 2018

We're so happy that you enjoyed your stay! We hope to welcome you back in the future.

5
Everyone

I booked this stay on Orbitz. When I checked in they told me I had two reservations. It took some time to sort out and should not have happened. I booked two nights and that should have been one reservation, not two. Not sure where things fell apart, but please fix this.

By on Dec 21, 2018

Review comment responded on Dec 26, 2018

We apologize for the inconvenience, Victor, and we hope that the rest of your stay was pleasant.

5
Everyone

By on Dec 21, 2018

Review comment responded on Dec 21, 2018

We're so happy that you had a pleasant stay with us. We hope to welcome you back in the future!

1
Everyone

They downgraded me to a different room, telling me that it was an equivalent room rate. Later, the manager told me that their employee could not have known the room rate because they cannot see details on packages booked on Orbitz. So, the rude employee just wanted to get me processed and on my way rather than caring about my situation.

By on Dec 18, 2018

Review comment responded on Dec 20, 2018

We sincerely apologize for the issue you experienced, and we will look into this. If you have any additional information you're able to share, please don't hesitate to reach out directly to the hotel so that we have the opportunity to Make it Right.

Hilton San Francisco Union Square

333 O'Farrell St., San Francisco, CA 94102