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Hilton San Francisco Union Square

4.0 out of 5.0

Recent guest reviews

Excellent view and location!!! Staff was wonderful!! Best place to stay!!

Of course is one person who ruined it for all. They can go back to review some manners. Emily, will never forget you.

Close to union square but not right on union square. Back area of the hotel is a little shady but as long as you stay away from that area you're fine. Walking distance to the cable cars turn table area. Lots of car rentals right across the street if you want to rent a car. We rented a car for 2 days but did not park it at the hotel (I believe $55 per night) but there's is a parking garage down the street on ofarrell and Ellis which charges $2 hr for overnight parking which is very convenient. We took an uber from the airport to the hotel which cost about $30. Buy a muni passport which gets you on and off the busses, cable cars, street cars and subway trains.

Hotel was great! We would definitely stay here again. Hotel was very clean and hotel staff were helpful and friendly. Hotel is in perfect location too. The view from the top floor is amazing!

We had a great stay. Quiet, clean rooms. The staff was pleasant and professional.

Downtown San Francisco is gross, but this hotel is clean. Long walk to the park. Took about 30 minutes to walk to the park but luckily there's not many Hills. Descent hotel but typical San Francisco price... Expensive for the average Joe.

Nice stay for 3 days as tourist in The City. Within walking distance to shopping and restaurants.

Suggest going to Walgreens to get snacks and water. The cafe is very expensive.

I understand that the airline staff that stays at the hotel are great revenue but please have a bit more control over them. They block all access in the lobby when checking in. Just give a 3 foot space for people to get by. Hotel staff will direct other hotel guest where to stand when checking in but allow these people to block the flow of guest traffic. Everyday they push past people waiting for the elevator and move their way to the front. These are grown adults who do not seem to know the proper ediquit of letting people off the elevator before they start ramming their way into the elevator. I had to ask them repeatedly to please let my baby in her stroller and my selfie off the elevator before they jam their way in. One time a flight attendants bag fell on my daughter and when I removed it off of my daughter the flight attendant seemed upset with me. Really? Last time I saw grown adults not know common elevator ediquit was in Las Vegas and those people were usually drunk. The hotel at least had an employee working the lobby of the elevator to ensure grown adults use it properly without pushing past people in the existing line, letting others off before people enter and make sure others are not getting crushed because people are trying to jam into the elevator. You know when you are getting a large group of these airline people in and should be prepared for this. Please do not allow a contract with the airline stop you from making sure they respect others

not enough towels provided, reluctant to even provide complimentary water

This is a very large and busy hotel. It has great amenities. We upgraded a bit and got a higher room with a bay view and it was definitely worth it! The room was a newly remodeled room. It was nice and clean. The café/store in the lobby was nice to have, but very expensive. Although everything in San Francisco is expensive.

Convenient to SF shopping. As you would expect, a big city environment. Very spacious and roomy public areas.

We were a family of 4 and chided to book through orbitz instead of Priceline to ensure we get a double room. We were told by the hotel staff that the room we booked was an unrenovated room and if we wanted to stay in a renovated one, we needed to pay extra per night. That left a pretty bad taste in my mouth but Lyrssa was kind enough to give us a junior suite (unrenovated) to give my family more room. So even though the room was unrenovated, we still had a comfortable stay. Gym was very nice. Location is convenient although advise not to walk around alone at night.

Their internet sucks. Extremely slow. T-Mobile signal is very weak, and its data speed is very limited. Essentially no internet access.

Had a great time touring the city with kids ages 11 and 15. Hotel was in a great location, quiet and full of energy.

Got to San Francisco for a short stay. This hotel is very convenient and the facilities were quite nice. My only criticism is that it's difficult to find an open restroom at certain places. Because of its size, the walk to one's room is quite significant, but the room itself was very comfortable.

Stay was solid. Meets basic needs. One pet peeve - why is housekeeping knocking on the doors of occupied rooms before 8 am? I didn't know I needed a do not disturb sign that early. And when I yelled to ask who was there, the staff person actually entered the room. This needs to be improved.

When I booked my room I scanned different options and picked a room that cost about 30.00 more pet day because it included breakfast. It turns out they call breakfast a cup of coffee, a fruit and some bread. That is called a continental breakfast, not a breakfast. It is misleading. Perhaps orbitz was at fault here and not the hotel.

Great place to stay right in the heart of San Francisco. Great staff and nice rooms. Relatively inexpensive for what you get. Great deal!

Close to union square. Very clean and always busy hotel. You can catch one of the tour buses from the hotel ( big bus) if you want to tour the city. Gym was nice always packed.. They need some type of fan in there to cool it down with all the people using it but it was a great gym in my opinion.

Room options

Room, 1 King Bed, City View (Floors 20-44)

King 1 | Sleeps 3

Skyline View - 2 Double Beds - Floors 20-44

Full 2 | Sleeps 4

1 King Bed Junior Suite

King 1 | Sleeps 2

2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Hilton San Francisco Union Square

Everyone (35) Business (78) Couples (200) Family (95) Friends (79) Other (33)
5

excellent view and location!!!

Everyone

Excellent view and location!!! Staff was wonderful!! Best place to stay!!

By on Sep 5, 2017

3

front desk need to work on their manners.

Everyone

Of course is one person who ruined it for all. They can go back to review some manners. Emily, will never forget you.

By , from new york on Aug 28, 2017

4

close to union square but not right on union sq

Families

Close to union square but not right on union square. Back area of the hotel is a little shady but as long as you stay away from that area you're fine. Walking distance to the cable cars turn table area. Lots of car rentals right across the street if you want to rent a car. We rented a car for 2 days but did not park it at the hotel (I believe $55 per night) but there's is a parking garage down the street on ofarrell and Ellis which charges $2 hr for overnight parking which is very convenient. We took an uber from the airport to the hotel which cost about $30. Buy a muni passport which gets you on and off the busses, cable cars, street cars and subway trains.

By on Aug 23, 2017

5

great hotel

Everyone

Hotel was great! We would definitely stay here again. Hotel was very clean and hotel staff were helpful and friendly. Hotel is in perfect location too. The view from the top floor is amazing!

By on Aug 8, 2017

5

nice hotel/convienent location

Everyone

We had a great stay. Quiet, clean rooms. The staff was pleasant and professional.

By , from Cleveland, Ohio on Jul 31, 2017

4

went to at&t park

Everyone

Downtown San Francisco is gross, but this hotel is clean. Long walk to the park. Took about 30 minutes to walk to the park but luckily there's not many Hills. Descent hotel but typical San Francisco price... Expensive for the average Joe.

By , from Oroville, CA on Jul 26, 2017

5

great location

Everyone

Nice stay for 3 days as tourist in The City. Within walking distance to shopping and restaurants.

By on Jul 13, 2017

5

great value. easy walking distance to transit.

Everyone

Suggest going to Walgreens to get snacks and water. The cafe is very expensive.

By on Jul 10, 2017

4

airline employee guests are the worst!!!!!!

Everyone

I understand that the airline staff that stays at the hotel are great revenue but please have a bit more control over them. They block all access in the lobby when checking in. Just give a 3 foot space for people to get by. Hotel staff will direct other hotel guest where to stand when checking in but allow these people to block the flow of guest traffic. Everyday they push past people waiting for the elevator and move their way to the front. These are grown adults who do not seem to know the proper ediquit of letting people off the elevator before they start ramming their way into the elevator. I had to ask them repeatedly to please let my baby in her stroller and my selfie off the elevator before they jam their way in. One time a flight attendants bag fell on my daughter and when I removed it off of my daughter the flight attendant seemed upset with me. Really? Last time I saw grown adults not know common elevator ediquit was in Las Vegas and those people were usually drunk. The hotel at least had an employee working the lobby of the elevator to ensure grown adults use it properly without pushing past people in the existing line, letting others off before people enter and make sure others are not getting crushed because people are trying to jam into the elevator. You know when you are getting a large group of these airline people in and should be prepared for this. Please do not allow a contract with the airline stop you from making sure they respect others

By on Jun 24, 2017

3
Everyone

not enough towels provided, reluctant to even provide complimentary water

By on Jun 6, 2017