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Hilton San Francisco Union Square

4.0 out of 5.0

Recent guest reviews

I understand that the airline staff that stays at the hotel are great revenue but please have a bit more control over them. They block all access in the lobby when checking in. Just give a 3 foot space for people to get by. Hotel staff will direct other hotel guest where to stand when checking in but allow these people to block the flow of guest traffic. Everyday they push past people waiting for the elevator and move their way to the front. These are grown adults who do not seem to know the proper ediquit of letting people off the elevator before they start ramming their way into the elevator. I had to ask them repeatedly to please let my baby in her stroller and my selfie off the elevator before they jam their way in. One time a flight attendants bag fell on my daughter and when I removed it off of my daughter the flight attendant seemed upset with me. Really? Last time I saw grown adults not know common elevator ediquit was in Las Vegas and those people were usually drunk. The hotel at least had an employee working the lobby of the elevator to ensure grown adults use it properly without pushing past people in the existing line, letting others off before people enter and make sure others are not getting crushed because people are trying to jam into the elevator. You know when you are getting a large group of these airline people in and should be prepared for this. Please do not allow a contract with the airline stop you from making sure they respect others

not enough towels provided, reluctant to even provide complimentary water

This is a very large and busy hotel. It has great amenities. We upgraded a bit and got a higher room with a bay view and it was definitely worth it! The room was a newly remodeled room. It was nice and clean. The café/store in the lobby was nice to have, but very expensive. Although everything in San Francisco is expensive.

Convenient to SF shopping. As you would expect, a big city environment. Very spacious and roomy public areas.

We were a family of 4 and chided to book through orbitz instead of Priceline to ensure we get a double room. We were told by the hotel staff that the room we booked was an unrenovated room and if we wanted to stay in a renovated one, we needed to pay extra per night. That left a pretty bad taste in my mouth but Lyrssa was kind enough to give us a junior suite (unrenovated) to give my family more room. So even though the room was unrenovated, we still had a comfortable stay. Gym was very nice. Location is convenient although advise not to walk around alone at night.

Their internet sucks. Extremely slow. T-Mobile signal is very weak, and its data speed is very limited. Essentially no internet access.

Had a great time touring the city with kids ages 11 and 15. Hotel was in a great location, quiet and full of energy.

Got to San Francisco for a short stay. This hotel is very convenient and the facilities were quite nice. My only criticism is that it's difficult to find an open restroom at certain places. Because of its size, the walk to one's room is quite significant, but the room itself was very comfortable.

Stay was solid. Meets basic needs. One pet peeve - why is housekeeping knocking on the doors of occupied rooms before 8 am? I didn't know I needed a do not disturb sign that early. And when I yelled to ask who was there, the staff person actually entered the room. This needs to be improved.

When I booked my room I scanned different options and picked a room that cost about 30.00 more pet day because it included breakfast. It turns out they call breakfast a cup of coffee, a fruit and some bread. That is called a continental breakfast, not a breakfast. It is misleading. Perhaps orbitz was at fault here and not the hotel.

Great place to stay right in the heart of San Francisco. Great staff and nice rooms. Relatively inexpensive for what you get. Great deal!

Close to union square. Very clean and always busy hotel. You can catch one of the tour buses from the hotel ( big bus) if you want to tour the city. Gym was nice always packed.. They need some type of fan in there to cool it down with all the people using it but it was a great gym in my opinion.

At check in I asked if room faced east, advsd $150-day more for east room 40th floor, I declined..Then I was offered east room 30th floor for $70-day more. Took it. The room was great, and the view super! The entire east wall is a floor to ceiling glass-window, Wow !! The bathroom was huge, all new, walk in shower, with seats in shower. Hotel has huge lobby with many, many small individual tables with chairs. It's, a great common area, for meeting friends, relaxing, etc. The front desk people were kind of stuffy, but okay. Room service was friendly, room immaculate daily. I have stayed here twice before, in cheaper rooms. I would gladly stay again, similar room.

No teeth brush, insufficient blanket, no water heater. Just like a regular inn

noisy lobby; furnishings need updating; good location

Very nice stay this hotel, huge room with comfy king bed. Cleaning stuff did good work. But $50/night parking is too high.

I recently stayed here for a business trip and was very pleased with my stay. The hotel was situated around some of the best dining establishments. They have a large market like deli inside which is great for breakfast on the go. Or dine in if you have time and sit at one of the many tables in the market area or lobby area. The rooms were very nice and fresh. Hotel was very clean and the staff was very accommodating and polite. I would love to stay here again.

I liked the check out method which is express as I did not have to go down to the reception to check out.

Hotel was nice and clean. Good central location and close to public transportation. Lots of places to eat in walking distance.

A convenient located hotel with walking distance of many great restaurants and shopping flagship stores. Other notable areas are just a short taxi drive away. The continental breakfast offered is a plus to get started on your day (pastry, coffee, and fruit), or you can order the buffet breakfast in the restaurant. The hotel is very large so getting around can be a little confusing . Pay attention to your tower number. The gym is ok, but there are no bathrooms located nearby. Filtered water stations are scattered throughout the lobby. Overall, good value for money in a centralized, popular location.

333 O'Farrell St. San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and San Francisco Museum of Modern Art
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Downtown San Francisco, Hilton San Francisco Union Square is within a 5-minute walk of Westfield San Francisco Centre and within 15 minutes of other popular attractions like San Francisco Museum of Modern Art. This 4-star hotel has 1919 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a health club. It's in central San Francisco and also close to Lombard Street and Pier 39.


Dining

Enjoy dining at one of 2 onsite restaurants including Urban Tavern, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6 AM to 10 AM.


Rooms

All 1919 air-conditioned rooms feature coffee makers, safes, and phones. 37-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

At Hilton San Francisco Union Square, guests enjoy features like an outdoor pool, a health club, and WiFi in public areas. Parking is available for USD 62.7 per night (USD 76.38 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 50 meeting rooms, conference space, and a business center.

Guest reviews for Hilton San Francisco Union Square

Everyone (28) Business (78) Couples (200) Family (94) Friends (79) Other (33)
4

airline employee guests are the worst!!!!!!

Everyone

I understand that the airline staff that stays at the hotel are great revenue but please have a bit more control over them. They block all access in the lobby when checking in. Just give a 3 foot space for people to get by. Hotel staff will direct other hotel guest where to stand when checking in but allow these people to block the flow of guest traffic. Everyday they push past people waiting for the elevator and move their way to the front. These are grown adults who do not seem to know the proper ediquit of letting people off the elevator before they start ramming their way into the elevator. I had to ask them repeatedly to please let my baby in her stroller and my selfie off the elevator before they jam their way in. One time a flight attendants bag fell on my daughter and when I removed it off of my daughter the flight attendant seemed upset with me. Really? Last time I saw grown adults not know common elevator ediquit was in Las Vegas and those people were usually drunk. The hotel at least had an employee working the lobby of the elevator to ensure grown adults use it properly without pushing past people in the existing line, letting others off before people enter and make sure others are not getting crushed because people are trying to jam into the elevator. You know when you are getting a large group of these airline people in and should be prepared for this. Please do not allow a contract with the airline stop you from making sure they respect others

By on Jun 24, 2017

3
Everyone

not enough towels provided, reluctant to even provide complimentary water

By on Jun 6, 2017

5

very nice hotel in a good location.

Everyone

This is a very large and busy hotel. It has great amenities. We upgraded a bit and got a higher room with a bay view and it was definitely worth it! The room was a newly remodeled room. It was nice and clean. The café/store in the lobby was nice to have, but very expensive. Although everything in San Francisco is expensive.

By , from Orange County, CA on Jun 5, 2017

3
Everyone

Convenient to SF shopping. As you would expect, a big city environment. Very spacious and roomy public areas.

By , from Atlanta, GA on Apr 24, 2017

4

orbitz needs to be clear about type of rooms

Everyone

We were a family of 4 and chided to book through orbitz instead of Priceline to ensure we get a double room. We were told by the hotel staff that the room we booked was an unrenovated room and if we wanted to stay in a renovated one, we needed to pay extra per night. That left a pretty bad taste in my mouth but Lyrssa was kind enough to give us a junior suite (unrenovated) to give my family more room. So even though the room was unrenovated, we still had a comfortable stay. Gym was very nice. Location is convenient although advise not to walk around alone at night.

By , from W, Manhattan, NY on Apr 19, 2017

1

terrible internet and horrible t-mobile signal

Everyone

Their internet sucks. Extremely slow. T-Mobile signal is very weak, and its data speed is very limited. Essentially no internet access.

By on Apr 13, 2017

4

sfo family fun

Everyone

Had a great time touring the city with kids ages 11 and 15. Hotel was in a great location, quiet and full of energy.

By on Feb 22, 2017

5

nice hotel in union square

Everyone

Got to San Francisco for a short stay. This hotel is very convenient and the facilities were quite nice. My only criticism is that it's difficult to find an open restroom at certain places. Because of its size, the walk to one's room is quite significant, but the room itself was very comfortable.

By , from Atlanta on Jan 30, 2017

4

functional but housekeeping is overzealous

Everyone

Stay was solid. Meets basic needs. One pet peeve - why is housekeeping knocking on the doors of occupied rooms before 8 am? I didn't know I needed a do not disturb sign that early. And when I yelled to ask who was there, the staff person actually entered the room. This needs to be improved.

By , from boston, ma on Jan 12, 2017

3

the free breakfast is misleading.

Everyone

When I booked my room I scanned different options and picked a room that cost about 30.00 more pet day because it included breakfast. It turns out they call breakfast a cup of coffee, a fruit and some bread. That is called a continental breakfast, not a breakfast. It is misleading. Perhaps orbitz was at fault here and not the hotel.

By on Jan 8, 2017