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Recent guest reviews

Nice jacuzzi and pool, although they close at 9pm. Convenient location, although the neighborhood is also home to a lot of homeless.

My upgraded room was dirty. My bed had hair and I’m bald. The ironing board was broken missing an entire center piece in the center of the board. My shirt melted with the iron. I stretch on the floor and noticed Amazon bags under the couch and trash from other people. I now have extra charges in my bank account and I don’t know for what? I will not stay at the Hilton again.

Surprisingly quiet for large hotel being in a big city

I liked the hot tub. The bathroom did not look deep cleaned.

Loved the view from the 44th floor Loved the balcony Would have loved room service

The hotel was strict with covid guidelines. They required proof of vaccination AND face mask to enter. The location was great! The Herb n’kitchen was a lifesaver. Only would have liked one more mirror near an outlet in the room. We had a double room.

Staff were very friendly and helpful. Great location. Bar had a spectacular view.

Super comfy beds! Loved how large the room was!

Likes - The view from the City Scape bar on the 46th floor. The staff and facilities themselves were also fantastic. Dislikes - Despite being on the 10th floor I was woken up 6-8 times during the night due to various noises. I am not a light sleeper. The noises included our neighbors across the hall, cars blaring music, staff working in the maintenance elevator, and what sounded like an World War II air raid siren at 2:00am. I will definitely be booking a room higher in the towers and on the interior of the building if I stay here again. As a note, the other friends who were staying at this same hotel did not experience the noise we did, but were higher and on the inside of the property (pool view). The homeless situation in the part of town is also concerning.

The room was not sanitized or as clean as advertised. There was body hair in the tub, a left over wash cloth from the last customer and the provided fridge is small and not any colder than the room. The hallway carpets are filthy, at least on the 7th floor. The staff was incredibly nice and the other amenities seemed to be in working order.

I like everything

O'Farrell St. San Francisco CA

Hotel highlights

  • Walking distance to Warfield Theater and San Francisco Museum of Modern Art
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Union Square within a short walk of Westfield San Francisco Centre, Hilton San Francisco Union Square is within a mile (2 km) of other popular sights such as Ferry Building. This 1921-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and a 24-hour gym.


Dining

Enjoy dining at one of 2 onsite restaurants including Urban Tavern, which specializes in American cuisine. You can sip a beverage at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

37-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include refrigerators, coffee makers, and laptop-compatible safes.


Property features

At Hilton San Francisco Union Square, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Parking is available for USD 66.12 per night (USD 79.80 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Balcony Skyline View - 1 King Bed

1 King Bed | Sleeps 2

View 1 Bed Mobility/Hearing Access Tub

1 King Bed | Sleeps 2

View 1 Bed Junior Suite Mobility/Hearing Access Tub

1 King Bed | Sleeps 3

Room, 3 Double Beds

3 Double Beds | Sleeps 5

Guest reviews for Hilton San Francisco Union Square

Everyone (25) Couples (8) Family (9)
5
Partner Couples

Nice jacuzzi and pool, although they close at 9pm. Convenient location, although the neighborhood is also home to a lot of homeless.

By on Jul 5, 2022

Review comment responded on Jul 6, 2022

Thank you for the great review Eric! So happy you were able to enjoy our amenities and convenient location to downtown.

1
Business Business

My upgraded room was dirty. My bed had hair and I’m bald. The ironing board was broken missing an entire center piece in the center of the board. My shirt melted with the iron. I stretch on the floor and noticed Amazon bags under the couch and trash from other people. I now have extra charges in my bank account and I don’t know for what? I will not stay at the Hilton again.

By on Jun 22, 2022

Review comment responded on Jun 23, 2022

Jose, please contact the front office team so we can discuss these issues. We are sorry for the issues you faced during your stay and we need to Make it Right, that's our promise!

5
Family

Surprisingly quiet for large hotel being in a big city

By on Jun 5, 2022

Review comment responded on Jun 10, 2022

Ignacio, so happy you were able to get some peace while here in Downtown. We hope to welcome you again, safe travels!

4
Partner Couples

I liked the hot tub. The bathroom did not look deep cleaned.

By on Mar 13, 2022

Review comment responded on Mar 14, 2022

Breanne, so glad you enjoyed the hot tub and pool deck. What a great amenity to have in the heart of San Francisco. Please reach out regarding your room cleanliness so we can Make It Right.

5
Everyone

By on Jan 18, 2022

5
Everyone

By , from Reno on Dec 21, 2021

5
Everyone

Loved the view from the 44th floor Loved the balcony Would have loved room service

By on Nov 23, 2021

Review comment responded on Nov 23, 2021

Thank you so much for the wonderful review! We love showing our guests that Hilton hospitality! We hope to welcome you again if your travels bring you back to San Francisco.

5
Friends

The hotel was strict with covid guidelines. They required proof of vaccination AND face mask to enter. The location was great! The Herb n’kitchen was a lifesaver. Only would have liked one more mirror near an outlet in the room. We had a double room.

By on Oct 20, 2021

Review comment responded on Oct 26, 2021

Thank you so much for the wonderful review! We love showing our guests that Hilton hospitality! We hope to welcome you again if your travels bring you back to San Francisco.

5
Partner Couples

Staff were very friendly and helpful. Great location. Bar had a spectacular view.

By on Oct 11, 2021

Review comment responded on Oct 11, 2021

Thank you so much for the wonderful review! We love showing our guests that Hilton hospitality! We hope to welcome you again if your travels bring you back to San Francisco.

2
Everyone

By on Oct 9, 2021

Hilton San Francisco Union Square

333 O'Farrell St., San Francisco, CA 94102
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