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Hilton San Francisco Union Square

4.0 out of 5.0

Recent guest reviews

Nice experience overall although Hotel staff (Especially their restaurant staff and front Desk agents are RUDE).But overall nice to spend your time while in SF.

Food too expensive, could not find a good option for breakfast in hotel and no room service is pretty surprising

Good place to stay but a bit pricey in restaurants and bars. A lot of nickel and diming

Excellent view and location!!! Staff was wonderful!! Best place to stay!!

Of course is one person who ruined it for all. They can go back to review some manners. Emily, will never forget you.

Close to union square but not right on union square. Back area of the hotel is a little shady but as long as you stay away from that area you're fine. Walking distance to the cable cars turn table area. Lots of car rentals right across the street if you want to rent a car. We rented a car for 2 days but did not park it at the hotel (I believe $55 per night) but there's is a parking garage down the street on ofarrell and Ellis which charges $2 hr for overnight parking which is very convenient. We took an uber from the airport to the hotel which cost about $30. Buy a muni passport which gets you on and off the busses, cable cars, street cars and subway trains.

Hotel was great! We would definitely stay here again. Hotel was very clean and hotel staff were helpful and friendly. Hotel is in perfect location too. The view from the top floor is amazing!

We had a great stay. Quiet, clean rooms. The staff was pleasant and professional.

Downtown San Francisco is gross, but this hotel is clean. Long walk to the park. Took about 30 minutes to walk to the park but luckily there's not many Hills. Descent hotel but typical San Francisco price... Expensive for the average Joe.

Nice stay for 3 days as tourist in The City. Within walking distance to shopping and restaurants.

Suggest going to Walgreens to get snacks and water. The cafe is very expensive.

I understand that the airline staff that stays at the hotel are great revenue but please have a bit more control over them. They block all access in the lobby when checking in. Just give a 3 foot space for people to get by. Hotel staff will direct other hotel guest where to stand when checking in but allow these people to block the flow of guest traffic. Everyday they push past people waiting for the elevator and move their way to the front. These are grown adults who do not seem to know the proper ediquit of letting people off the elevator before they start ramming their way into the elevator. I had to ask them repeatedly to please let my baby in her stroller and my selfie off the elevator before they jam their way in. One time a flight attendants bag fell on my daughter and when I removed it off of my daughter the flight attendant seemed upset with me. Really? Last time I saw grown adults not know common elevator ediquit was in Las Vegas and those people were usually drunk. The hotel at least had an employee working the lobby of the elevator to ensure grown adults use it properly without pushing past people in the existing line, letting others off before people enter and make sure others are not getting crushed because people are trying to jam into the elevator. You know when you are getting a large group of these airline people in and should be prepared for this. Please do not allow a contract with the airline stop you from making sure they respect others

not enough towels provided, reluctant to even provide complimentary water

This is a very large and busy hotel. It has great amenities. We upgraded a bit and got a higher room with a bay view and it was definitely worth it! The room was a newly remodeled room. It was nice and clean. The café/store in the lobby was nice to have, but very expensive. Although everything in San Francisco is expensive.

Convenient to SF shopping. As you would expect, a big city environment. Very spacious and roomy public areas.

We were a family of 4 and chided to book through orbitz instead of Priceline to ensure we get a double room. We were told by the hotel staff that the room we booked was an unrenovated room and if we wanted to stay in a renovated one, we needed to pay extra per night. That left a pretty bad taste in my mouth but Lyrssa was kind enough to give us a junior suite (unrenovated) to give my family more room. So even though the room was unrenovated, we still had a comfortable stay. Gym was very nice. Location is convenient although advise not to walk around alone at night.

Their internet sucks. Extremely slow. T-Mobile signal is very weak, and its data speed is very limited. Essentially no internet access.

Had a great time touring the city with kids ages 11 and 15. Hotel was in a great location, quiet and full of energy.

Got to San Francisco for a short stay. This hotel is very convenient and the facilities were quite nice. My only criticism is that it's difficult to find an open restroom at certain places. Because of its size, the walk to one's room is quite significant, but the room itself was very comfortable.

Stay was solid. Meets basic needs. One pet peeve - why is housekeeping knocking on the doors of occupied rooms before 8 am? I didn't know I needed a do not disturb sign that early. And when I yelled to ask who was there, the staff person actually entered the room. This needs to be improved.

333 O'Farrell St. San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and San Francisco Museum of Modern Art
  • Onsite dining
  • Outdoor pool
  • Health club

Located in Downtown San Francisco, Hilton San Francisco Union Square is within a 5-minute walk of Westfield San Francisco Centre and within 15 minutes of other popular attractions like San Francisco Museum of Modern Art. This 4-star hotel has 1919 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a health club. It's in central San Francisco and also close to Lombard Street and Pier 39.


Dining

Enjoy dining at one of 2 onsite restaurants including Urban Tavern, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

All 1919 air-conditioned rooms feature coffee makers, safes, and phones. 37-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

At Hilton San Francisco Union Square, guests enjoy features like an outdoor pool, a health club, and WiFi in public areas. Parking is available for USD 62.7 per night (USD 76.38 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 50 meeting rooms, conference space, and a business center.

Room options

Room, 1 King Bed, City View (Floors 20-44)

King 1 | Sleeps 3

Skyline View - 2 Double Beds - Floors 20-44

Full 2 | Sleeps 4

1 King Bed Junior Suite

King 1 | Sleeps 2

2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Hilton San Francisco Union Square

Everyone (38) Business (78) Couples (200) Family (95) Friends (79) Other (33)
5

nice hotel nearby with great restaurants.

Everyone

Nice experience overall although Hotel staff (Especially their restaurant staff and front Desk agents are RUDE).But overall nice to spend your time while in SF.

By on Oct 19, 2017

5

food inside hotel was way over priced

Everyone

Food too expensive, could not find a good option for breakfast in hotel and no room service is pretty surprising

By on Oct 16, 2017

4

nice hotel but pricey

Everyone

Good place to stay but a bit pricey in restaurants and bars. A lot of nickel and diming

By , from Ohio on Sep 28, 2017

5

excellent view and location!!!

Everyone

Excellent view and location!!! Staff was wonderful!! Best place to stay!!

By on Sep 5, 2017

3

front desk need to work on their manners.

Everyone

Of course is one person who ruined it for all. They can go back to review some manners. Emily, will never forget you.

By , from new york on Aug 28, 2017

4

close to union square but not right on union sq

Families

Close to union square but not right on union square. Back area of the hotel is a little shady but as long as you stay away from that area you're fine. Walking distance to the cable cars turn table area. Lots of car rentals right across the street if you want to rent a car. We rented a car for 2 days but did not park it at the hotel (I believe $55 per night) but there's is a parking garage down the street on ofarrell and Ellis which charges $2 hr for overnight parking which is very convenient. We took an uber from the airport to the hotel which cost about $30. Buy a muni passport which gets you on and off the busses, cable cars, street cars and subway trains.

By on Aug 23, 2017

5

great hotel

Everyone

Hotel was great! We would definitely stay here again. Hotel was very clean and hotel staff were helpful and friendly. Hotel is in perfect location too. The view from the top floor is amazing!

By on Aug 8, 2017

5

nice hotel/convienent location

Everyone

We had a great stay. Quiet, clean rooms. The staff was pleasant and professional.

By , from Cleveland, Ohio on Jul 31, 2017

4

went to at&t park

Everyone

Downtown San Francisco is gross, but this hotel is clean. Long walk to the park. Took about 30 minutes to walk to the park but luckily there's not many Hills. Descent hotel but typical San Francisco price... Expensive for the average Joe.

By , from Oroville, CA on Jul 26, 2017

5

great location

Everyone

Nice stay for 3 days as tourist in The City. Within walking distance to shopping and restaurants.

By on Jul 13, 2017