Staff have been super helpful and friendly, probably the easiest check-in I've ever had. Everyone is very pleasant. located just a couple of blocks from the one end of a trolly line so it was easy to get to fisherman's wharf, two bucket list boxes checked!
the staff who help me check in never look at me and no smile,and wifi really bad,
We enjoyed our stay. Staff are friendly and the rooms are cleaned everyday.
Great.
Nice jacuzzi and pool, although they close at 9pm. Convenient location, although the neighborhood is also home to a lot of homeless.
My upgraded room was dirty. My bed had hair and I’m bald. The ironing board was broken missing an entire center piece in the center of the board. My shirt melted with the iron. I stretch on the floor and noticed Amazon bags under the couch and trash from other people. I now have extra charges in my bank account and I don’t know for what? I will not stay at the Hilton again.
Surprisingly quiet for large hotel being in a big city
I liked the hot tub. The bathroom did not look deep cleaned.
Loved the view from the 44th floor Loved the balcony Would have loved room service
The hotel was strict with covid guidelines. They required proof of vaccination AND face mask to enter. The location was great! The Herb n’kitchen was a lifesaver. Only would have liked one more mirror near an outlet in the room. We had a double room.
Staff were very friendly and helpful. Great location. Bar had a spectacular view.
Super comfy beds! Loved how large the room was!
Likes - The view from the City Scape bar on the 46th floor. The staff and facilities themselves were also fantastic. Dislikes - Despite being on the 10th floor I was woken up 6-8 times during the night due to various noises. I am not a light sleeper. The noises included our neighbors across the hall, cars blaring music, staff working in the maintenance elevator, and what sounded like an World War II air raid siren at 2:00am. I will definitely be booking a room higher in the towers and on the interior of the building if I stay here again. As a note, the other friends who were staying at this same hotel did not experience the noise we did, but were higher and on the inside of the property (pool view). The homeless situation in the part of town is also concerning.
Located in Downtown San Francisco within a short walk of Westfield San Francisco Centre, Hilton San Francisco Union Square is within 2 miles (3 km) of other popular sights such as Lombard Street. This 1921-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and a 24-hour gym.
Enjoy dining at one of 2 onsite restaurants including Urban Tavern, which specializes in American cuisine. You can sip a beverage at the coffee shop/cafe. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.
37-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include refrigerators, coffee makers, and laptop-compatible safes.
At Hilton San Francisco Union Square, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 74.10 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Staff have been super helpful and friendly, probably the easiest check-in I've ever had. Everyone is very pleasant. located just a couple of blocks from the one end of a trolly line so it was easy to get to fisherman's wharf, two bucket list boxes checked!
the staff who help me check in never look at me and no smile,and wifi really bad,
We enjoyed our stay. Staff are friendly and the rooms are cleaned everyday.
Great.
Nice jacuzzi and pool, although they close at 9pm. Convenient location, although the neighborhood is also home to a lot of homeless.
My upgraded room was dirty. My bed had hair and I’m bald. The ironing board was broken missing an entire center piece in the center of the board. My shirt melted with the iron. I stretch on the floor and noticed Amazon bags under the couch and trash from other people. I now have extra charges in my bank account and I don’t know for what? I will not stay at the Hilton again.
Jose, please contact the front office team so we can discuss these issues. We are sorry for the issues you faced during your stay and we need to Make it Right, that's our promise!
Surprisingly quiet for large hotel being in a big city
Ignacio, so happy you were able to get some peace while here in Downtown. We hope to welcome you again, safe travels!
I liked the hot tub. The bathroom did not look deep cleaned.
Breanne, so glad you enjoyed the hot tub and pool deck. What a great amenity to have in the heart of San Francisco. Please reach out regarding your room cleanliness so we can Make It Right.
Thank you for the great review Eric! So happy you were able to enjoy our amenities and convenient location to downtown.