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Hilton San Francisco Union Square

4.0 out of 5.0

Recent guest reviews

Noisy hotel. You could here everything in the hall. Cleaning crew in the morning to people returning at night and early morning.

clean hotel good location good service centrally located

Nice hotel. but layout was a bit confusing. Convention on site made the lobby and public areas very noisy and crowded

Centrally Located to the major attractions...... what more do you want!

Very unhelpful staff. Not allowed to use pool or gym the day you check out. We got in late the night before so never were allowed to use the facilities. The hotel costs way more than other hotels and then they nickel and dime you so the bill is way higher than even that. $65 plus to park $25 per hour for late check out

Hotel was extremely nice. The showers grout was pretty bad, however it was pretty pristine otherwise.

I booked this stay on Orbitz. When I checked in they told me I had two reservations. It took some time to sort out and should not have happened. I booked two nights and that should have been one reservation, not two. Not sure where things fell apart, but please fix this.

They downgraded me to a different room, telling me that it was an equivalent room rate. Later, the manager told me that their employee could not have known the room rate because they cannot see details on packages booked on Orbitz. So, the rude employee just wanted to get me processed and on my way rather than caring about my situation.

Nice convenient location , close to union square. Parking actually behind hotel on different street though, so gps takes you to front which is only passenger drop off

I had paid for a deluxe King room with a view and got a very small room with no view to the city. The staff member advised us it was 40.00 per night to upgrade and could not give us a room because I had purchased it thru a 3rd party website. Our family members stayed at the same hotel with a standard double room got there later that evening and got a free upgrade to a junior suite with a city view for free. Very disappointed we were only there for a couple of nights on a getaway for my husband and I.

Great stay! Did have an issue with the room key not working when I tried to get back into my room. Was resolved with a trip down to the front desk but it did delay me in the morning by about 15-20 minutes.

Nice hotel but no parking was avaiualble when we arrived on Saturday evening. Eventually found parking after 1 hour. Parking is also $62 overnight which is a little expensive

Hotel highlights

  • Walking distance to SHN Curran Theatre and Powell and Market Cable Car Turnaround
  • Free WiFi in public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown San Francisco, Hilton San Francisco Union Square is adjacent to SHN Curran Theatre and within a 5-minute walk of other popular sights like Powell and Market Cable Car Turnaround. This 4-star hotel has 1921 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a 24-hour health club.


Dining

Enjoy dining at one of 2 onsite restaurants including Urban Tavern, which specializes in American cuisine. You can sip a beverage at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10 AM.


Rooms

A 37-inch flat-screen TV comes with satellite channels, and guests can stay connected with WiFi and wired Internet. The bathroom offers hair dryers and designer toiletries. Other standard amenities include a refrigerator, a coffee maker, and a laptop-compatible safe.


Property features

At Hilton San Francisco Union Square, guests enjoy features like an outdoor pool, a 24-hour health club, and free WiFi in public areas. Parking is available for USD 62.7 per night (USD 76 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Skyline View - 2 Double Beds - Floors 20-44

Full 2 | Sleeps 4

1 Bed Mobility/Hearing Access Tub

King 1 | Sleeps 2

Room, 1 King Bed, City View (Floors 20-44)

King 1 | Sleeps 3

View 2 Beds Mobility/Hearing Access Tub

Full 2 | Sleeps 4

Guest reviews for Hilton San Francisco Union Square

Everyone (80) Business (78) Couples (200) Family (96) Friends (79) Other (33)
4
Everyone

By on Apr 8, 2019

Review comment responded on Apr 8, 2019

We’re happy that you enjoyed your stay!

5
Everyone

By on Apr 4, 2019

Review comment responded on Apr 8, 2019

We’re thrilled that you had such a pleasant stay with us!

4
Families

Noisy hotel. You could here everything in the hall. Cleaning crew in the morning to people returning at night and early morning.

By on Mar 22, 2019

Review comment responded on Mar 27, 2019

We're very sorry for the noise issues you experienced. We hope to have the chance to Make it Right in the future.

5
Everyone

clean hotel good location good service centrally located

By on Mar 3, 2019

Review comment responded on Mar 4, 2019

We're thrilled that you enjoyed our clean rooms, convenient location, and attentive staff. We look forward to welcoming you back!

4
Everyone

By on Feb 25, 2019

Review comment responded on Apr 1, 2019

We’re happy that you enjoyed your stay!

3
Everyone

Nice hotel. but layout was a bit confusing. Convention on site made the lobby and public areas very noisy and crowded

By , from Honolulu on Jan 28, 2019

Review comment responded on Jan 30, 2019

We apologize for any confusion you experienced, and we're sorry to hear that certain aspects of your stay did not meet expectations. We hope to have the chance to welcome you back and provide you with an even better experience in the future.

1
Everyone

By on Jan 5, 2019

Review comment responded on Jan 9, 2019

We sincerely apologize for your disappointment. If you have any additional information you're able to share about your experience, please don't hesitate to reach out directly to the hotel. We hope to have the chance to Make it Right.

4
Everyone

Centrally Located to the major attractions...... what more do you want!

By on Jan 3, 2019

Review comment responded on Jan 3, 2019

We're so happy that you enjoyed our central location! We appreciate your taking the time to leave a review.

3
Everyone

By on Jan 2, 2019

Review comment responded on Jan 2, 2019

We hope to have the chance to welcome you back and provide you with an even better stay in the future.

1
Everyone

Very unhelpful staff. Not allowed to use pool or gym the day you check out. We got in late the night before so never were allowed to use the facilities. The hotel costs way more than other hotels and then they nickel and dime you so the bill is way higher than even that. $65 plus to park $25 per hour for late check out

By on Jan 2, 2019

Review comment responded on Jan 2, 2019

We're very sorry for any inconvenience you experienced. We appreciate your feedback, and will take it into serious consideration so that we can improve in the future.

Hilton San Francisco Union Square

333 O'Farrell St., San Francisco, CA 94102