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Hilton San Francisco Union Square

4.0 out of 5.0

Recent guest reviews

Convenient to SF shopping. As you would expect, a big city environment. Very spacious and roomy public areas.

We were a family of 4 and chided to book through orbitz instead of Priceline to ensure we get a double room. We were told by the hotel staff that the room we booked was an unrenovated room and if we wanted to stay in a renovated one, we needed to pay extra per night. That left a pretty bad taste in my mouth but Lyrssa was kind enough to give us a junior suite (unrenovated) to give my family more room. So even though the room was unrenovated, we still had a comfortable stay. Gym was very nice. Location is convenient although advise not to walk around alone at night.

Their internet sucks. Extremely slow. T-Mobile signal is very weak, and its data speed is very limited. Essentially no internet access.

Had a great time touring the city with kids ages 11 and 15. Hotel was in a great location, quiet and full of energy.

Got to San Francisco for a short stay. This hotel is very convenient and the facilities were quite nice. My only criticism is that it's difficult to find an open restroom at certain places. Because of its size, the walk to one's room is quite significant, but the room itself was very comfortable.

Stay was solid. Meets basic needs. One pet peeve - why is housekeeping knocking on the doors of occupied rooms before 8 am? I didn't know I needed a do not disturb sign that early. And when I yelled to ask who was there, the staff person actually entered the room. This needs to be improved.

When I booked my room I scanned different options and picked a room that cost about 30.00 more pet day because it included breakfast. It turns out they call breakfast a cup of coffee, a fruit and some bread. That is called a continental breakfast, not a breakfast. It is misleading. Perhaps orbitz was at fault here and not the hotel.

Great place to stay right in the heart of San Francisco. Great staff and nice rooms. Relatively inexpensive for what you get. Great deal!

Close to union square. Very clean and always busy hotel. You can catch one of the tour buses from the hotel ( big bus) if you want to tour the city. Gym was nice always packed.. They need some type of fan in there to cool it down with all the people using it but it was a great gym in my opinion.

At check in I asked if room faced east, advsd $150-day more for east room 40th floor, I declined..Then I was offered east room 30th floor for $70-day more. Took it. The room was great, and the view super! The entire east wall is a floor to ceiling glass-window, Wow !! The bathroom was huge, all new, walk in shower, with seats in shower. Hotel has huge lobby with many, many small individual tables with chairs. It's, a great common area, for meeting friends, relaxing, etc. The front desk people were kind of stuffy, but okay. Room service was friendly, room immaculate daily. I have stayed here twice before, in cheaper rooms. I would gladly stay again, similar room.

No teeth brush, insufficient blanket, no water heater. Just like a regular inn

noisy lobby; furnishings need updating; good location

Very nice stay this hotel, huge room with comfy king bed. Cleaning stuff did good work. But $50/night parking is too high.

I recently stayed here for a business trip and was very pleased with my stay. The hotel was situated around some of the best dining establishments. They have a large market like deli inside which is great for breakfast on the go. Or dine in if you have time and sit at one of the many tables in the market area or lobby area. The rooms were very nice and fresh. Hotel was very clean and the staff was very accommodating and polite. I would love to stay here again.

I liked the check out method which is express as I did not have to go down to the reception to check out.

Hotel was nice and clean. Good central location and close to public transportation. Lots of places to eat in walking distance.

A convenient located hotel with walking distance of many great restaurants and shopping flagship stores. Other notable areas are just a short taxi drive away. The continental breakfast offered is a plus to get started on your day (pastry, coffee, and fruit), or you can order the buffet breakfast in the restaurant. The hotel is very large so getting around can be a little confusing . Pay attention to your tower number. The gym is ok, but there are no bathrooms located nearby. Filtered water stations are scattered throughout the lobby. Overall, good value for money in a centralized, popular location.

Friendly efficient check in, and they even texted me after a little while to make sure everything was okay and asked if I needed anything. The room was attractive and was in excellent repair, comfortable in every way. The big lobbies and the bar in the lobby lack personality and are just crowded and uninviting, something they should work on. I like this hotel and I am a repeat customer.

I stayed 1 night here and 4 nights at Villa Florence and wish I had booked all days at the Hilton. They're about the same in price and the Hilton is a better hotel all around. Great service, room was very comfortable and it had a great lobby. I highly recommend this hotel

Hilton is situated in a great location. You can go to Chinatown, shopping centers, restaurants, and even BART with just a few minutes walk. Didn't have any problems with Internet connection. The staff were very courteous and attentive. Check-in and check-out was a breeze.

333 O'Farrell St. San Francisco CA

Located in Downtown San Francisco, Hilton San Francisco Union Square is within a 5-minute walk of Westfield San Francisco Centre and within 15 minutes of other popular attractions like San Francisco Museum of Modern Art. This 4-star hotel has 1919 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a health club. It's in central San Francisco and also close to Lombard Street and Pier 39.


Dining

Enjoy dining at one of 2 onsite restaurants including Urban Tavern, which specializes in American cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with continental breakfast, available for a fee from 6 AM to 10 AM.


Rooms

All 1919 air-conditioned rooms feature coffee makers, safes, and phones. Guests can expect WiFi, wired Internet, and 37-inch flat-screen TVs with satellite channels and video-game consoles. Bathrooms have hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

At Hilton San Francisco Union Square, guests enjoy features like an outdoor pool, a health club, and WiFi in public areas. Parking is available for USD 57.00 per night (USD 70.68 per night for valet parking), and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 50 meeting rooms, conference space, and a business center.

Room options

Skyline View - 1 King Bed - Floors 20-44

King 1 | Sleeps 4

Skyline View - 2 Double Beds - Floors 20-44

Full 2 | Sleeps 4

1 King Bed Junior Suite

King 1 | Sleeps 2

2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Hilton San Francisco Union Square

Everyone (25) Business (78) Couples (200) Family (94) Friends (79) Other (33)
3
Everyone

Convenient to SF shopping. As you would expect, a big city environment. Very spacious and roomy public areas.

By , from Atlanta, GA on Apr 24, 2017

4

orbitz needs to be clear about type of rooms

Everyone

We were a family of 4 and chided to book through orbitz instead of Priceline to ensure we get a double room. We were told by the hotel staff that the room we booked was an unrenovated room and if we wanted to stay in a renovated one, we needed to pay extra per night. That left a pretty bad taste in my mouth but Lyrssa was kind enough to give us a junior suite (unrenovated) to give my family more room. So even though the room was unrenovated, we still had a comfortable stay. Gym was very nice. Location is convenient although advise not to walk around alone at night.

By , from W, Manhattan, NY on Apr 19, 2017

1

terrible internet and horrible t-mobile signal

Everyone

Their internet sucks. Extremely slow. T-Mobile signal is very weak, and its data speed is very limited. Essentially no internet access.

By on Apr 13, 2017

4

sfo family fun

Everyone

Had a great time touring the city with kids ages 11 and 15. Hotel was in a great location, quiet and full of energy.

By on Feb 22, 2017

5

nice hotel in union square

Everyone

Got to San Francisco for a short stay. This hotel is very convenient and the facilities were quite nice. My only criticism is that it's difficult to find an open restroom at certain places. Because of its size, the walk to one's room is quite significant, but the room itself was very comfortable.

By , from Atlanta on Jan 30, 2017

4

functional but housekeeping is overzealous

Everyone

Stay was solid. Meets basic needs. One pet peeve - why is housekeeping knocking on the doors of occupied rooms before 8 am? I didn't know I needed a do not disturb sign that early. And when I yelled to ask who was there, the staff person actually entered the room. This needs to be improved.

By , from boston, ma on Jan 12, 2017

3

the free breakfast is misleading.

Everyone

When I booked my room I scanned different options and picked a room that cost about 30.00 more pet day because it included breakfast. It turns out they call breakfast a cup of coffee, a fruit and some bread. That is called a continental breakfast, not a breakfast. It is misleading. Perhaps orbitz was at fault here and not the hotel.

By on Jan 8, 2017

5

beautiful hotel in the middle of the city

Everyone

Great place to stay right in the heart of San Francisco. Great staff and nice rooms. Relatively inexpensive for what you get. Great deal!

By on Jan 6, 2017

5

nice hotel.

Everyone

Close to union square. Very clean and always busy hotel. You can catch one of the tour buses from the hotel ( big bus) if you want to tour the city. Gym was nice always packed.. They need some type of fan in there to cool it down with all the people using it but it was a great gym in my opinion.

By , from boston on Dec 11, 2016

4

the hilton at union sq, san francisco.

Everyone

At check in I asked if room faced east, advsd $150-day more for east room 40th floor, I declined..Then I was offered east room 30th floor for $70-day more. Took it. The room was great, and the view super! The entire east wall is a floor to ceiling glass-window, Wow !! The bathroom was huge, all new, walk in shower, with seats in shower. Hotel has huge lobby with many, many small individual tables with chairs. It's, a great common area, for meeting friends, relaxing, etc. The front desk people were kind of stuffy, but okay. Room service was friendly, room immaculate daily. I have stayed here twice before, in cheaper rooms. I would gladly stay again, similar room.

By , from Honolulu on Nov 19, 2016