Cozy with great views from top of the mark
It is a beautiful and traditional San Francisco hotel. Very clean and the staff is very professional. Highly recommend this hotel.
I liked the exterior of the building but the carpet needs to be redone and staff needs to provide better service when they clean the rooms
I would never recommend anyone to stay here. I have stayed at $10 hostels in Europe that have better accommodations than this hotel. On our first night, we were put in a room with two double beds. The mattresses on these beds were completely slanted and hard as a rock which made sleeping a grueling and painful task. We then requested to move rooms due to the beaten down nature of the mattresses. They showed us 3 additional rooms, all with slanted KING mattresses. All of the king mattresses in this hotel concave inwards and are not even remotely comfortable, and the double bed options are a laugh as well. If you want a good night of sleep, look elsewhere. This place was literally hell. On top of this, they only had 1 working elevator during a PANDEMIC. These elevators only fit 4 people maximum, and they had no stairs accessible. Getting down to the lobby at any time of day proved to be a horrible and long excursion which often resulted in an overpacked elevator during a global pandemic. The staff here did not go above and beyond to make sure we had a good stay here. All of our issues were met with blatant indifference. When we had to switch rooms, they deactivated the incorrect key cards (we were staying with family) and were unapologetic for this as well. You also have to reserve housekeeping a day in advance in order for them to service your room. If you don't reserve it, they will not come to your room to clean it.
Beautiful property, great service
Love the location and staff. Did not like how out dated the room was. Furniture and carpet was worn and dirty .. Expected more at this price point... also no microwave in the room.
Beautiful place, very friendly and attentive staff, amazing food, clean rooms. Overall a great place!
It was a very beautiful hotel in a great neighborhood the staff was very friendly the property was very clean i had a wonderful experience will be coming back.
Staff was amazing. Catered to all of my needs during my wonderful stay
Stunning cleanliness and lovely room upgrade. Would come back in a heartbeat. Valet parking though is REALLY pricey! Better to look elsewhere.
We loved the location and the vintage style. The chandeliers were beautiful.
Located in Downtown San Francisco within a 5-minute walk of Grace Cathedral, InterContinental Mark Hopkins, an IHG Hotel is within a mile (2 km) of other popular attractions like Ferry Building. The 382 rooms at this 4-star hotel include iPod docks, minibars, and coffee makers.
Enjoy a leisurely bite to eat at Nob Hill Club, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a continental breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.
InterContinental Mark Hopkins, an IHG Hotel's 382 rooms are air-conditioned and provide iPod docks, minibars, and coffee makers. Guests can expect to find free wired Internet and 44-inch flat-screen TVs with digital channels and pay movies. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Free weekday newspapers, safes, and phones are other standard amenities. Housekeeping is available on request.
A local mainstay since 1926, InterContinental Mark Hopkins, an IHG Hotel offers free WiFi in public areas, free newspapers, and a terrace. Valet parking is offered for USD 72.96 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Other amenities at this historic hotel include a banquet hall, a porter/bellhop, and an ATM.
Cozy with great views from top of the mark
It is a beautiful and traditional San Francisco hotel. Very clean and the staff is very professional. Highly recommend this hotel.
Thank you very much for the feedback! We sincerely appreciate your recommendation. Cheers! Firas
Thank you for taking the time to do the survey. We really appreciate it.
Thank you for staying with us and taking the time to do the survey. We really appreciate it.
Thank you for staying with us and taking the time to do the survey. We really appreciate it.
Thank you for staying with us and taking the time to do the survey. We really appreciate it.
I liked the exterior of the building but the carpet needs to be redone and staff needs to provide better service when they clean the rooms
Thank you for taking the time to let us know about your recent stay with us. I do apologize about the cleanliness service that was provided to your room. We will discuss your comments with the housekeeping team in order to better serve our guests in the future. We hope to get the opportunity to host you again soon. Sincerely, Firas
I would never recommend anyone to stay here. I have stayed at $10 hostels in Europe that have better accommodations than this hotel. On our first night, we were put in a room with two double beds. The mattresses on these beds were completely slanted and hard as a rock which made sleeping a grueling and painful task. We then requested to move rooms due to the beaten down nature of the mattresses. They showed us 3 additional rooms, all with slanted KING mattresses. All of the king mattresses in this hotel concave inwards and are not even remotely comfortable, and the double bed options are a laugh as well. If you want a good night of sleep, look elsewhere. This place was literally hell. On top of this, they only had 1 working elevator during a PANDEMIC. These elevators only fit 4 people maximum, and they had no stairs accessible. Getting down to the lobby at any time of day proved to be a horrible and long excursion which often resulted in an overpacked elevator during a global pandemic. The staff here did not go above and beyond to make sure we had a good stay here. All of our issues were met with blatant indifference. When we had to switch rooms, they deactivated the incorrect key cards (we were staying with family) and were unapologetic for this as well. You also have to reserve housekeeping a day in advance in order for them to service your room. If you don't reserve it, they will not come to your room to clean it.
Thank you for staying with, we apologize for any inconvenience. We will be addressing the issues to hotel managers.
Beautiful property, great service
Thank you for your kind feedback and hope to have you again as our guest on your next trip to San Francisco!
Thank you so much for staying with us! We are delighted you enjoyed the views, and we hope to welcome you back soon. Sincerely, Firas