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Recent guest reviews

Cozy with great views from top of the mark

It is a beautiful and traditional San Francisco hotel. Very clean and the staff is very professional. Highly recommend this hotel.

I liked the exterior of the building but the carpet needs to be redone and staff needs to provide better service when they clean the rooms

I would never recommend anyone to stay here. I have stayed at $10 hostels in Europe that have better accommodations than this hotel. On our first night, we were put in a room with two double beds. The mattresses on these beds were completely slanted and hard as a rock which made sleeping a grueling and painful task. We then requested to move rooms due to the beaten down nature of the mattresses. They showed us 3 additional rooms, all with slanted KING mattresses. All of the king mattresses in this hotel concave inwards and are not even remotely comfortable, and the double bed options are a laugh as well. If you want a good night of sleep, look elsewhere. This place was literally hell. On top of this, they only had 1 working elevator during a PANDEMIC. These elevators only fit 4 people maximum, and they had no stairs accessible. Getting down to the lobby at any time of day proved to be a horrible and long excursion which often resulted in an overpacked elevator during a global pandemic. The staff here did not go above and beyond to make sure we had a good stay here. All of our issues were met with blatant indifference. When we had to switch rooms, they deactivated the incorrect key cards (we were staying with family) and were unapologetic for this as well. You also have to reserve housekeeping a day in advance in order for them to service your room. If you don't reserve it, they will not come to your room to clean it.

Beautiful property, great service

Love the location and staff. Did not like how out dated the room was. Furniture and carpet was worn and dirty .. Expected more at this price point... also no microwave in the room.

Beautiful place, very friendly and attentive staff, amazing food, clean rooms. Overall a great place!

It was a very beautiful hotel in a great neighborhood the staff was very friendly the property was very clean i had a wonderful experience will be coming back.

Staff was amazing. Catered to all of my needs during my wonderful stay

Stunning cleanliness and lovely room upgrade. Would come back in a heartbeat. Valet parking though is REALLY pricey! Better to look elsewhere.

We loved the location and the vintage style. The chandeliers were beautiful.

California Street San Francisco CA

Hotel highlights

  • Walking distance to 555 California Street and SHN Curran Theatre
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Concierge services

Located in Downtown San Francisco within a 5-minute walk of Grace Cathedral, InterContinental Mark Hopkins, an IHG Hotel is within a mile (2 km) of other popular attractions like Ferry Building. The 382 rooms at this 4-star hotel include iPod docks, minibars, and coffee makers.


Dining

Enjoy a leisurely bite to eat at Nob Hill Club, the hotel's onsite restaurant. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a continental breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.


Rooms

InterContinental Mark Hopkins, an IHG Hotel's 382 rooms are air-conditioned and provide iPod docks, minibars, and coffee makers. Guests can expect to find free wired Internet and 44-inch flat-screen TVs with digital channels and pay movies. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Free weekday newspapers, safes, and phones are other standard amenities. Housekeeping is available on request.


Property features

A local mainstay since 1926, InterContinental Mark Hopkins, an IHG Hotel offers free WiFi in public areas, free newspapers, and a terrace. Valet parking is offered for USD 72.96 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and securing valuables. Other amenities at this historic hotel include a banquet hall, a porter/bellhop, and an ATM.

Room options

Standard Room

1 Double Bed | 1 King Bed | Sleeps 3

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Suite, 1 King Bed, Terrace

1 King Bed | Sleeps 3

Luxury Suite, 1 King Bed (Cyril Magnin)

1 King Bed | Sleeps 3

Guest reviews for InterContinental Mark Hopkins, an IHG Hotel

Everyone (29) Couples (11) Family (13)
5
Family

Cozy with great views from top of the mark

By on Jul 26, 2021

Review comment responded on Jul 27, 2021

Thank you so much for staying with us! We are delighted you enjoyed the views, and we hope to welcome you back soon. Sincerely, Firas

5
Family

It is a beautiful and traditional San Francisco hotel. Very clean and the staff is very professional. Highly recommend this hotel.

By on Jul 22, 2021

Review comment responded on Jul 25, 2021

Thank you very much for the feedback! We sincerely appreciate your recommendation. Cheers! Firas

2
Everyone

By on Jun 30, 2021

4
Everyone

By on Jun 29, 2021

Review comment responded on Jul 14, 2021

Thank you for taking the time to do the survey. We really appreciate it.

5
Everyone

By on Jun 8, 2021

Review comment responded on Jun 30, 2021

Thank you for staying with us and taking the time to do the survey. We really appreciate it.

4
Everyone

By on Jun 3, 2021

Review comment responded on Jun 30, 2021

Thank you for staying with us and taking the time to do the survey. We really appreciate it.

3
Everyone

By on Jun 2, 2021

Review comment responded on Jun 30, 2021

Thank you for staying with us and taking the time to do the survey. We really appreciate it.

2
Partner Couples

I liked the exterior of the building but the carpet needs to be redone and staff needs to provide better service when they clean the rooms

By on Jun 2, 2021

Review comment responded on Jun 4, 2021

Thank you for taking the time to let us know about your recent stay with us. I do apologize about the cleanliness service that was provided to your room. We will discuss your comments with the housekeeping team in order to better serve our guests in the future. We hope to get the opportunity to host you again soon. Sincerely, Firas

1
Family

I would never recommend anyone to stay here. I have stayed at $10 hostels in Europe that have better accommodations than this hotel. On our first night, we were put in a room with two double beds. The mattresses on these beds were completely slanted and hard as a rock which made sleeping a grueling and painful task. We then requested to move rooms due to the beaten down nature of the mattresses. They showed us 3 additional rooms, all with slanted KING mattresses. All of the king mattresses in this hotel concave inwards and are not even remotely comfortable, and the double bed options are a laugh as well. If you want a good night of sleep, look elsewhere. This place was literally hell. On top of this, they only had 1 working elevator during a PANDEMIC. These elevators only fit 4 people maximum, and they had no stairs accessible. Getting down to the lobby at any time of day proved to be a horrible and long excursion which often resulted in an overpacked elevator during a global pandemic. The staff here did not go above and beyond to make sure we had a good stay here. All of our issues were met with blatant indifference. When we had to switch rooms, they deactivated the incorrect key cards (we were staying with family) and were unapologetic for this as well. You also have to reserve housekeeping a day in advance in order for them to service your room. If you don't reserve it, they will not come to your room to clean it.

By on Jun 1, 2021

Review comment responded on Jun 10, 2021

Thank you for staying with, we apologize for any inconvenience. We will be addressing the issues to hotel managers.

5
Partner Couples

Beautiful property, great service

By on May 17, 2021

Review comment responded on May 18, 2021

Thank you for your kind feedback and hope to have you again as our guest on your next trip to San Francisco!

InterContinental Mark Hopkins, an IHG Hotel

999 California Street, San Francisco, CA 94108
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