This hotel needs a total overhaul. The wallpaper was peeling off for a 4 star hotel. There was a dog in the room next to mine which started nuisance barking incessively at 6AM and because the walls were paper thin, the entire floor can hear the dog barking non-stop. When I called down to the front desk, they offered nothing to address the situation. I expect much more from a brand name for Intercontinental Hotel.
I now it is hard right now for business to deal with pandemic shortages, staffing etc. However, The Mark Hopkins is a premere San Francisco Hotel and no amenities were available during our stay. No in-room dining, and menu choices in their restaurant were very limited. Our room (a corner suite and by no means inexpensive), the hallways, many public spaces needed some serious upgrading and touch up paint. I should not have spend the upgrade $$. It did not have a luxury feel at all. The dining table chairs were stained, and the furnishings felt like an afterthought. No bedside plugs for electronic devices unless you brought your iPod circa 2008. The Top of the Mark had a decided air of shabbiness about it. The host was not terribly welcoming and one of the windows as you get out of the elevator had a LARGE crack along the side. Again touch up painting was needed along the walls. I really do understand that coming back from the pandemic is difficult, but the élan and shine of this SF diamond has certainly dimmed. We availed ourselves of the dining options and ambiance of the Fairmont across the street and used our room only to sleep. Most of the staff was welcoming (the exception being the host at the Top of the Mark.) We have been patrons of that lovely lounge for years, and this experience was certainly not up to standard.
good
Built in 1926, it was a treat to stay at this S.F. icon. Room was large, well appointed. Nice bathroom. Take advantage of reduced rate from Orbitz. Yes parking is expensive. Its S.F. Top of the Mark was amazing view, only waited 20 minutes at 7 pm on Saturday. Great drinks and dinner-worthy appetizers, the sushi tacos were outstanding. Give youself a treat and do this!
My Room not Ready
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The staff friendliness is exceptional.
Great location! Shirt trolley ride or walk to Fisherman’s Wharf, Union Square, shopping & museums. Wasn’t aware they charge $4 for water, when they have complimentary bottled water at front desk. Not sure why we were SOLD water without being offered complimentary water. This is our only complaint.
Highly reccomend due to location, excellent staff and welcome pets
Not very impressed On arrival it gives the impression of a very nice looking hotel in a great location. Inside the room it seemed very dated; while its' historic value is understood, it does not appear to have kept up with the times where the technology aspect in particular is concerned. The sink was not cleaned very well, there was actually black mold visible by the rim. Looking out over the city, the windows looked as though they had not been cleaned since before the pandemic began. Breakfast for 3 was hideously expensive
Cozy with great views from top of the mark
It is a beautiful and traditional San Francisco hotel. Very clean and the staff is very professional. Highly recommend this hotel.
Located in Downtown San Francisco within a 5-minute walk of Grace Cathedral, InterContinental Mark Hopkins, an IHG Hotel is within a mile (2 km) of other popular attractions like Ferry Building. This 382-room, 4-star hotel has a restaurant and a bar/lounge, along with a gym.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a cocktail bar. For your convenience, a continental breakfast is served for a fee on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to noon.
44-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free wired Internet. Bathrooms have hair dryers, designer toiletries, and bathrobes. Other standard amenities include iPod docks, safes, and phones. Housekeeping is available on request.
InterContinental Mark Hopkins, an IHG Hotel features a gym, free WiFi in public areas, and a business center. Valet parking is offered for USD 76.38 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this historic hotel include free newspapers, a terrace, and laundry facilities.
This hotel needs a total overhaul. The wallpaper was peeling off for a 4 star hotel. There was a dog in the room next to mine which started nuisance barking incessively at 6AM and because the walls were paper thin, the entire floor can hear the dog barking non-stop. When I called down to the front desk, they offered nothing to address the situation. I expect much more from a brand name for Intercontinental Hotel.
I now it is hard right now for business to deal with pandemic shortages, staffing etc. However, The Mark Hopkins is a premere San Francisco Hotel and no amenities were available during our stay. No in-room dining, and menu choices in their restaurant were very limited. Our room (a corner suite and by no means inexpensive), the hallways, many public spaces needed some serious upgrading and touch up paint. I should not have spend the upgrade $$. It did not have a luxury feel at all. The dining table chairs were stained, and the furnishings felt like an afterthought. No bedside plugs for electronic devices unless you brought your iPod circa 2008. The Top of the Mark had a decided air of shabbiness about it. The host was not terribly welcoming and one of the windows as you get out of the elevator had a LARGE crack along the side. Again touch up painting was needed along the walls. I really do understand that coming back from the pandemic is difficult, but the élan and shine of this SF diamond has certainly dimmed. We availed ourselves of the dining options and ambiance of the Fairmont across the street and used our room only to sleep. Most of the staff was welcoming (the exception being the host at the Top of the Mark.) We have been patrons of that lovely lounge for years, and this experience was certainly not up to standard.
Dear Catherine, Thank you for taking the time to tell us about your experience at InterContinental MARK HOPKINS SAN FRANCISCO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing InterContinental Sincerely
good
Thanks for staying with us. We appreciate your feedback!
Built in 1926, it was a treat to stay at this S.F. icon. Room was large, well appointed. Nice bathroom. Take advantage of reduced rate from Orbitz. Yes parking is expensive. Its S.F. Top of the Mark was amazing view, only waited 20 minutes at 7 pm on Saturday. Great drinks and dinner-worthy appetizers, the sushi tacos were outstanding. Give youself a treat and do this!
Thank you so much for taking the time in writing this review. We are pleased you had great time.
My Room not Ready
Dear karinvi, Thank you very much for your feedback! We do apologize that the room was not ready at your time of arrival, and for any inconvenience that this may have caused you. Sincerely, Firas
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Dear Anthony, We are delighted that you enjoyed the views from the hotel! We hope that you will visit us again soon. Sincerely,
The staff friendliness is exceptional.
Dear marni, Thank you for your kind comment about our staff. We hope to get the opportunity to be of service to you on your next stay with us. Sincerely, Firas
Great location! Shirt trolley ride or walk to Fisherman’s Wharf, Union Square, shopping & museums. Wasn’t aware they charge $4 for water, when they have complimentary bottled water at front desk. Not sure why we were SOLD water without being offered complimentary water. This is our only complaint.
Dear Victoria, Thank you for taking the time to leave your comments. We were distraught to learn of your recent experience at the Mark Hopkins, but also would like to let you know that plans for renovations are in the works and hope to welcome you back for a stellar stay in the future. Sincerely, Firas