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InterContinental Mark Hopkins by IHG

4.0 star property
Luxury hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for InterContinental Mark Hopkins by IHG

Courtyard
Suite, 1 Bedroom, City View | Terrace/patio
Exterior
Ballroom
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Parking available

Explore the area

View in a map
999 California Street, San Francisco, CA, 94108
  • Place, Grace Cathedral
    ‪3 min walk‬
  • Place, Union Square
    ‪5 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪6 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, 1 King Bed

7.8 out of 10
Good
(18 reviews)
  • 525 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Dining Area, Sunroom Access)

Suite, 1 Bedroom (Dining Area, Sunroom Access) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Dining Area, Sunroom Access)

  • 850 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Dining Area)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Dining Area)

10.0 out of 10
Exceptional
(1 review)
  • 787 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, City View

  • 1500 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Mark Hopkins)

View from room

Suite, 1 King Bed, Non Smoking (Mark Hopkins)

  • 534 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Sun Room Access)

Suite, 1 Bedroom (Sun Room Access) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (Sun Room Access)

  • 364 sq ft
  • 1 bedroom
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Presidential Suite, 1 King Bed

  • 550 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Bedrooms

  • 750 sq ft
  • 2 bedrooms
  • Bay view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed (Penthouse)

Suite, 1 King Bed (Penthouse) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed (Penthouse)

  • 750 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

In-room safe, desk, laptop workspace, blackout drapes

Classic Room

8.4 out of 10
Very good
(32 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Classic Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(132 reviews)
  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Cosy)

In-room safe, desk, laptop workspace, blackout drapes

Room, 1 Queen Bed (Cosy)

9.4 out of 10
Exceptional
(16 reviews)
  • 230 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 King Bed (Golden Gate Bridge View)

Classic Room, 1 King Bed (Golden Gate Bridge View) | In-room safe, desk, laptop workspace, blackout drapes

Classic Room, 1 King Bed (Golden Gate Bridge View)

8.8 out of 10
Excellent
(17 reviews)
  • 364 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom

  • 1300 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Classic Room, 1 King Bed, City View

8.0 out of 10
Very good
(7 reviews)
  • 364 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Hill View (Nob Hill Neighborhood Views)

Classic Room, 1 King Bed, Hill View (Nob Hill Neighborhood Views) | In-room safe, desk, laptop workspace, blackout drapes

Classic Room, 1 King Bed, Hill View (Nob Hill Neighborhood Views)

8.0 out of 10
Very good
(1 review)
  • 384 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Classic Room, 2 Double Beds, City View

9.6 out of 10
Exceptional
(4 reviews)
  • 364 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Roll-in Shower (Mobility)

Classic Room, 1 King Bed, Roll-in Shower (Mobility) | In-room safe, desk, laptop workspace, blackout drapes

Classic Room, 1 King Bed, Roll-in Shower (Mobility)

  • 364 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Roll-in Shower (Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Classic Room, 2 Double Beds, Roll-in Shower (Mobility)

  • 364 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility)

Room amenity

Suite, 1 Bedroom, Roll-in Shower (Mobility)

  • 800 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room (Upgraded)

In-room safe, desk, laptop workspace, blackout drapes

Classic Room (Upgraded)

9.0 out of 10
Wonderful
(8 reviews)
  • 364 sq ft
  • City view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Classic Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Classic Room, 2 Double Beds

9.2 out of 10
Wonderful
(43 reviews)
  • 364 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

San Francisco

Located in Downtown San Francisco within a 5-minute walk of Grace Cathedral, InterContinental Mark Hopkins by IHG is within a mile (2 km) of other popular attractions like Ferry Building. This 382-room, 4-star hotel has a restaurant and a bar/lounge, along with a gym.

What's nearby

  • SF Masonic Auditorium - 2 min walk - 0.1 miles
  • Grace Cathedral - 3 min walk - 0.2 miles
  • Marines Memorial Theater - 3 min walk - 0.2 miles
  • Union Square - 5 min walk - 0.3 miles
  • Westin St Francis Hotel Glass Elevators - 6 min walk - 0.4 miles

Getting around

  • California St & Mason St Stop - 1 min walk
  • San Francisco Station - 3 min drive
  • San Francisco Intl. Airport (SFO) - 34 min drive

Restaurants

  • ‪Top of the Mark - ‬1 min walk
  • ‪The Fairmont San Francisco Lobby - ‬1 min walk
  • ‪Crown Room - ‬3 min walk
  • ‪The Summer Place - ‬3 min walk
  • ‪Key Klub - ‬4 min walk

About this property

InterContinental Mark Hopkins by IHG

Luxury hotel with a fitness center and a 24-hour front desk
InterContinental Mark Hopkins by IHG features a gym, free WiFi in public areas, and a business center. Valet parking is offered for USD 87.78 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a terrace, laundry facilities, and an ATM.
44-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free wired internet. Bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, safes, and phones. Change of towels is available on request.
Recreational amenities at the hotel include a fitness center.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of America.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 87.78 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 46 to 58 for adults and USD 25 to 32 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Nob Hill Club
  • Top of The Mark SkyLounge

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 17 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (38 inch wide door)
  • Front entrance ramp
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 1926
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 44-inch flat-screen TV with premium digital channels
  • iPod dock
  • Pay movies

Food and drink

  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 100.00
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50.00 per accommodation, per stay
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 35.00 per stay

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 41.96 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 46 to 58 for adults, and USD 25 to 32 for children
  • Covered valet parking fee: USD 87.78 per night (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 100.00 (subject to availability)
  • Rollaway bed fee: USD 35.00 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hopkins
InterContinental Mark
InterContinental Mark Hopkins
InterContinental Mark Hopkins Hotel
InterContinental Mark Hopkins Hotel San Francisco
InterContinental Mark Hopkins San Francisco
Mark Hopkins InterContinental
Intercontinental Mark Hopkins San Francisco Hotel San Francisco
San Francisco Intercontinental

Frequently asked questions

What's there to do close to InterContinental Mark Hopkins by IHG?

This hotel is situated in Downtown San Francisco within a short 6-minute walk of Union Square and also 17 minutes on foot from San Francisco Museum of Modern Art. You'll also find Pier 39 and San Francisco Bay within a short drive.

How much does it cost to stay at InterContinental Mark Hopkins by IHG?

As of Dec 14, 2025, prices found for a 1-night stay for 2 adults at InterContinental Mark Hopkins by IHG on Dec 22, 2025 start from $122.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at InterContinental Mark Hopkins by IHG?

Yes, secured valet parking is offered for USD 87.78 per night with in/out privileges. Electric car charging and bicycle parking are also available.

Does InterContinental Mark Hopkins by IHG include a casino at the property?

No, InterContinental Mark Hopkins by IHG doesn't have a casino.

Will I find an indoor pool at InterContinental Mark Hopkins by IHG?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at InterContinental Mark Hopkins by IHG?

This historic hotel offers plenty of amenities for couples including a bar, a restaurant, and private dining.

Are there hot tubs at InterContinental Mark Hopkins by IHG?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does InterContinental Mark Hopkins by IHG feature a restaurant that includes a breakfast menu?

Yes, InterContinental Mark Hopkins by IHG serves buffet breakfast for a surcharge each morning at Nob Hill Club.

Will InterContinental Mark Hopkins by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at InterContinental Mark Hopkins by IHG for a fee of USD 50.00 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at InterContinental Mark Hopkins by IHG?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from InterContinental Mark Hopkins by IHG?

The closest major airport to InterContinental Mark Hopkins by IHG is Oakland Intl. Airport (OAK), which is 19.5 mi away (37 minutes by car). Another top airport is San Francisco Intl. Airport (SFO), which is located 14.7 mi away (34-minute drive).

Are there rooms with balconies at InterContinental Mark Hopkins by IHG?

Yes, some guestrooms at this hotel offer a terrace where guests can enjoy bay or city views.

Does InterContinental Mark Hopkins by IHG have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at InterContinental Mark Hopkins by IHG.

Reviews

InterContinental Mark Hopkins by IHG Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 845 out of 1219 reviews
Rating 8 - Good. 216 out of 1219 reviews
Rating 6 - Okay. 102 out of 1219 reviews
Rating 4 - Poor. 32 out of 1219 reviews
Rating 2 - Terrible. 24 out of 1219 reviews

Reviews

6/10 Okay

sherrie

Business traveler
Disliked: Amenities, property conditions & facilities
On check in there was a very long line. The front desk man was nice at first, then as he was handing my key dismissive and as I was asking a question, he was walking away and only briefly acknowledged with an unhelpful answer. I then asked if I should stand in a extremely large line of people getting on the elevator. He said yes. I went to stand in line only to find out that guests of the hotel could shortcut the line as they were not going to the top of the mark. The door man was very kind and the man hosting the Nob Hill Club was very kind as I was looking for a non touristy spot for a glass of wine with a business associate. At the end of my stay I did go up to the top of the mark as I hadn't been up there for 10 years or so and it was very full with tourists and the space is not being kept up. looks dated and run down. My room looked dated and run down. Overall Its a beautiful historical hotel but I was somewhat disappointed with how it is being kept.
Stayed 1 night in Dec 2025

8/10 Good

yoslady

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Jacob

Stayed 2 nights in Oct 2025

10/10 Excellent

Heather

Stayed 2 nights in Oct 2025

8/10 Good

edward

Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Stayed 4 nights in Sep 2025

10/10 Excellent

sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Adrian

Stayed 3 nights in Sep 2025

8/10 Good

Peter

Stayed 3 nights in Sep 2025

8/10 Good

William

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
CONVINENTN LOCATIIOSN VERRY NICE BADL MASN
Stayed 2 nights in Sep 2025

2/10 Terrible

Vo

Traveled with family
Disliked: Staff & service, property conditions & facilities
We had a change room because the first room checked in, smell like cigarette smokes, and hotel staff drowned out with chemical perfume to disguise. It was unbearable. Also, bathtubs and sink water was yellow from old pipes. We end up moving to another room in the middle of the night and that room had yellow water coming out of the sink as well. This is AMERICA NOT THIRD WORLD PROBLEM! This Intercontinental Hotel is not representing the brand. This specific hotel is gross and not worth chancing even if price is reasonable. Probably there’s a reason why.
Stayed 2 nights in Sep 2025

8/10 Good

Jeannie

Liked: Cleanliness, staff & service, room comfort

Nice historic hotel

Our stay was good, convenient location for visiting our family. Room was a good size and clean, only downside was the size of the bathroom - tiny! We were on the 3rd floor at the front of the building which noisy at night with people standing outside and traffic noise. Not awful but to be noted. Housekeeping was amazing, very thorough and friendly lady. They charge a resort fee which you are meant to be able to use as a credit for food etc, we used the Top of the Mark cocktail bar but then couldn’t use for that! Ordered room service, the dessert was a joke, trio of cheesecake, tiniest bites of cheese cake and only two and a biscuit!
Stayed 4 nights in Sep 2025

6/10 Okay

Verified traveler

Business traveler
Stayed 1 night in Sep 2025

10/10 Excellent

Nicholas, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and safe area
Stayed 4 nights in Sep 2025

10/10 Excellent

Rama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance
Stayed 3 nights in Aug 2025

10/10 Excellent

LOURDES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Sep 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very special week for myself and my partner, and the Intercontinental Mark Hopkins was a good choice for us, My annual pilgrimage to the Bay Area to escape the heat of New Orleans. We wanted to treat ourselves. It compares favorably to some of the other "Grand Dame" hotels of that era that we've stayed in over the past few years here and in other cities.
Stayed 7 nights in Aug 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at the InterContinental Park. Roy, who checked me in, was extremely kind and helpful. Additionally, the housekeeping staff were outstanding.
Stayed 5 nights in Aug 2025

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to add at this moment.
Stayed 4 nights in Aug 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first stay was a delight! Service was excellent! Rooms have spacious feel. Tall ceilings are very nice. We had a corner king with bridge views. Top of the mark is iconic. Especially fine is the veterans free shot of whiskey!
Iconic views
Top of the mark shrimp tacos and ahi ceviche delish!
Birthday surprise
Welcome basket pre order Chocolates are super fine
Stayed 2 nights in Aug 2025

6/10 Okay

Andrew, London

Liked: Cleanliness
My stay at IHG Mark Hopkins started badly as the desk clerk brought E.Coast attitude to the W.Coast! I arrived early and noted I knew this and just wanted to drop my bags and go out. What I got was attitude and poor service. He said he’d contact me when the room was ready. He didn’t! But then, I didn't expect him to! Far better service, from Roy, when I returned. The hotel just seems dated and in need of a makeover/refurbishment. There was peeling wallpaper in my room and the bed frame had odd 'repairs' and plenty of dust behind the bed. The hotel reminded me of classic UK seaside hotels I visited as a kid 60 years ago. Some things just seemed incongruous, the safe is newish and the coffee machine is new and great yet the TV is dated (with blown pixels) and the OSG is hopeless! But, the bed was comfortable! To check-out I used the app (after the language issues!) I feel a little bad about leaving a review like this as the hotel is ok, the bed is ok, some (most?) of the staff are lovely, maybe even the guy I encountered is a nice guy and was just having a bad day (just not sure why that was my problem!) The room was sold as a 'bridge view' room. I guess there’s only so much you can do about a 'bridge view room' when there are buildings in the way, but you do catch a glimpse of the GG between the buildings (when not obscured by SF cloud/rain) and I’m not complaining about it. I only visited as I wanted to tick off the last of the big four on Nob Hill. Oh well. Now I know!
Stayed 3 nights in Aug 2025

10/10 Excellent

deja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic no complaints here
Stayed 1 night in Aug 2025

6/10 Okay

ANTONIETTA, SAN DIEGO

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms definitely need to be updated. Limited dining options. Staff was great
Stayed 2 nights in Jul 2025

10/10 Excellent

yurisleydi

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jun 2025

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