TV didn’t work and the staff could not help fix it. I requested a refund to leave and find another hotel and they couldn’t refund me.

The hotel looks nice, I didn't like how the room smelled. And the carpet in the stairs was too dirty. And the breakfast, coffee and donuts I paid 194. Tax included Per day for two Persons, I expected little more.

I booked the room but had an honest mistake of not checking the date, not realizing that the date cannot be changed and no refunds. I get it but it was a mistake! So of course they took my money for an empty room for a date that I could not stay. Horrible, will never do this again.

It was good stay. One night. Good location. I will book this hotel next time as well.

Spacious bathroom. Vintage decor 1970s. Very clean. Morning - free donuts and coffee. Parking lot very cramped but free. Someone backed into our car and dented the fender. 20 minute walk from Fisherman’s Wharf.

The hotel is in a decent location. Walkable to Ghirardelli Square, the famous Lombard street, and the Wharf if you don't mind the hills. The price was difficult to swallow at first but not when you compared it other hotels in the city. Rooms were ok. A little outdated, but had a fridge and microwave.

Moderately priced, this facility will provide an ok pad for crashing. The rooms are a bit dated and needing a makeover but they were reasonably clean. The location on Lombard is convenient but the rooms facing Lombard are beset with a lot of street noise all night. Breakfast is terrible. Instant coffee and stale pastries!!! They need to improve that.

Dirty Small horrible room in the third floor Horrible breakfast. No real coffee Broken elevator Broken shower Toilet wasn't working Bad smell in the room Second and third day no parking space available even we booked it

Hotel is close to things, not bad but seems pricey. Works well.

IT WAS A PLEASANT EXPERIENCE AND I WOULD LIKE TO STAY AT THIS HOTEL AGAIN, HOWEVER I WOULD APPRECIATE A BETTER CHEAPER PRICE. IN FACT MY WIFE AND I ARE PLANNING ANOTHER TRIP TO SAN FRANCISCO IN MID-SEPTEMBER 2017. AND WE WOULD LOVE TO STAY AT THE FRANCISCO BAY INN IF WE WOULD BE OFFERED A BETTER RATE. BETWEEN $130.00 TO $150.00 PER NIGHT IS OUR BUDGET THIS TIME AND WE ARE PLANNING TO CHECK IN SEPTEMBER 10TH. AND CHECK OUT SEPTEMBER 15TH. PLEASE LET ME KNOW IF YOU CAN OFFER US A COMPATIBLE RATE TO OUR BUDGET. THANK YOU, MANUEL & LILLIAN ABURTO

The staff was very cordial and accommodating. The room extremely clean and comfortable Nice refrigerator and microwave convenience Bed was very well made Bathroom was huge and spacious Overall, I had a very comfortable two nights, and would stay there again. Hugs J

One tv channel. Dated carpet. Small room. Overpriced. Mold on shower curtain. Not as convenient to downtown as advertised. Clerk was very nice and helpful. Was able to leave our car while we went on a tour. Beware of the high tax added to the bill.

Hotel was older, but the room didnt feel outdated. Easy to hear through walls and foot/car traffic outside the room. Parking was tricky, but the staff made it work by double parking people and holding their keys in the office. The hotel seemed to have a majority of foreigners staying there, who were rude almost everytime we encountered them. On two instances a foreign family tried to skip us in line at the hotel office for check in. In another instance two foreign gentelemen were standing at the hotel counter trying to use the office staff as their trip planner, preventing them from checking in other guests. This behavior was not isolated to the hotel though. We saw this almost everywhere we went in San Fran, so just be prepared to inform people that we have lines for a reason.

Great location. Easy walk to Lombard windy road and Pier 39. The room was clean and offered exactly what you need...a roof, a bed, a bathroom. The walls are kind of thin and you can pretty much hear everything, but if you walk everywhere you are too tired to even really notice when you finally do get back to your room at night. Staff for check in was not that great, but check out staff was much better.

Very tidy and neat. Liked fridge and microwave. I felt it was great bargain. Pleasantly surprised.

Staff was very positive and accommodating. Wish the breakfast had been more than pastries and coffee.

Excellent front office staff--very helpful and friendly. Original room had to be changed because I could not do stairs and the front desk did it!

This hotel room was conveniently located to many place in San Fran (or a quick Uber ride). The rooms were very clean & the staff was super friendly. The beds weren't the most comfortable, but for the price & location, it is a great choice! Our room was on the street, and they warned us about traffic noise, but it didn't bother us at all.