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The Westin St. Francis San Francisco on Union Square

4.0 out of 5.0

Recent guest reviews

Great location. Very friendly and accommodating staff. Top-tier amenities. Clean and comfortable rooms.

Great location, next to Union Square! Clean! Would love to come back!

Everything was very nice and service was great. Older building. There were some small mold spots in bathroom.

Bummed we did not get to spend more time there, we had a wedding to go to. Breakfast in the Oakroom was also delicious, great service too.

Beautiful hotel with lots of shopping opportunities nearby. I especially love the fact that I can easily hop on the trolly and get around with ease.

Long line for check-in, it took more than 30 minutes. The bed may have bed bugs. I got several bits after one night stay.

Amazing hotel at great location. The staff are very helpful as well.

Clean and convenient. Perfect place to stay in SF.

Decent room and good location.. newly renovated rooms but pretty small. Hotel overall clean and staff average.. expensive parking but close to shopping and restaurants

The location was good as we attended the Nutcracker Ballet at the Opera House only a few blocks away. Check in was long as so many were checking in at same time (5:45 pm for our arrival time). The lower levels are lovely and decorated for Christmas. The room we had (double queen) was nice however there were stains on the carpet. The beds were the best part of the room; extremely comfy! Of course parking was quite pricey but then SF is an expensive holiday destination. Our breakfast in the hotel was not what I expected for the prices charged. Our waitress was abrupt and hurried. I realize there were many tables and she was busy however you expect the hotel would staff properly for the holidays and the increased number of guests! My breakfast (Eggs Benedict) was nothing exceptional and the potatoes were ordinary hash browns, not what was described on the menu. The small dash of sauce barely covered the egg and English muffin and the ham was so thin I could not taste it! My daughter did the buffet but it too was nothing exceptional. I would stay again but eat elsewhere!

Check in was great - very helpful person. We missed the gingerbread house.

The front desk staff was rude and unwilling to address concerns regarding the protests happening outside. Would not stay here again.

Staff was very accommodating but due to labor negotiations, our stay was disappointing from lack of services, disturbing racket with picketers outside at all hours, elevators not working, lack of maid service for our room and a serious fall due to slick marble at the entrance. I have stayed there many times and this hotel has been my top choice for service and location - but not this time.

It’s very clear the hotel is suffering from the strike

335 Powell Street San Francisco CA

Hotel highlights

  • Walking distance to SHN Curran Theatre and Powell and Market Cable Car Turnaround
  • Free in-room wired Internet
  • Onsite dining
  • 24-hour fitness center

Located in Downtown San Francisco, The Westin St. Francis San Francisco on Union Square is within a 5-minute walk of popular attractions such as SHN Curran Theatre and Powell and Market Cable Car Turnaround. This 1195-room, 4-star hotel welcomes guests with 3 restaurants, a 24-hour fitness center, and a conference center.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is available for a fee.


Rooms

A 37-inch LCD TV comes with cable channels and pay movies, and guests can stay connected with WiFi and free wired Internet. Pillowtop beds sport premium bedding and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include a coffee maker, free newspapers, and a safe.


Property features

The Westin St. Francis San Francisco on Union Square features a 24-hour fitness center, free WiFi in public areas, and a conference center. Valet parking is available for USD 62 per day. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a computer station, and express check-out.

Room options

Traditional, Guest room, 1 King, Limited view, Landmark

King 1 | Sleeps 3

Park View Suite, 1 Bedroom Larger Suite, Landmark

King 1 | Sleeps 4

Traditional, Guest room, 2 Double, Limited view, Landmark

Full 2 | Sleeps 4

Suite, 1 Bedroom, City View (1 Bedroom Larger Suite)

King 1 | Sleeps 4

Guest reviews for The Westin St. Francis San Francisco on Union Square

Everyone (76) Couples (182) Business (56) Family (58) Friends (34) Other (26)
5
Partner Couples Families

Great location. Very friendly and accommodating staff. Top-tier amenities. Clean and comfortable rooms.

By , from Los Angeles on Mar 11, 2019

4
Partner Couples

Great location, next to Union Square! Clean! Would love to come back!

By on Mar 3, 2019

5
Partner Couples Families

Everything was very nice and service was great. Older building. There were some small mold spots in bathroom.

By on Feb 20, 2019

5
Everyone

Bummed we did not get to spend more time there, we had a wedding to go to. Breakfast in the Oakroom was also delicious, great service too.

By on Feb 3, 2019

5
Everyone

Beautiful hotel with lots of shopping opportunities nearby. I especially love the fact that I can easily hop on the trolly and get around with ease.

By on Feb 1, 2019

5
Everyone

By on Jan 6, 2019

2
Everyone

Long line for check-in, it took more than 30 minutes. The bed may have bed bugs. I got several bits after one night stay.

By on Jan 1, 2019

4
Everyone

By on Dec 31, 2018

5
Everyone

Amazing hotel at great location. The staff are very helpful as well.

By on Dec 30, 2018

5
Everyone

Clean and convenient. Perfect place to stay in SF.

By on Dec 28, 2018

The Westin St. Francis San Francisco on Union Square

335 Powell Street, San Francisco, CA 94102