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Hotel Nikko San Francisco

4.0 out of 5.0

Recent guest reviews

Hotel Nikko is located on the edge of Union Square, just a block or two from the Tenderloin are which is well-known for homelessness and crime. The location was adequate but not ideal. We arrived home Saturday night to a room that had not been cleaned. We had ordered room service early that morning and were rather disappointed to return at 10 p.m. to a room with all the tableware and food laid out, no fresh towels, etc. They neglected to clean the room all day (we did not put up a do not disturb notice). We also forgot our phone charger at a prior hotel during our travels, and the concierge would not provide a loaner iPhone charger for our stay. We were disappointed in this overall experience.

Room carpet was worn and had some stains, but overall was really nice and quiet.

Great hotel with great ammenities pet friendly good staff

Pool was nice and friendly people very close to are food we eat Macy had sale 40%off thank you very very much.

We had a wonderful experience. The upgrade to the rooms - perfect. Nice touches ensure an enjoyable stay.

The Nikko is an easy walk to BART, has many dining options nearby, and comfortable well-designed rooms. And it's spotless throughout.

We stayed here for one night and it was perfect. Large room and bathroom. CLEAN and great location for most things in the city.

Overall, the hotel is great. It's clean, the staff friendly, and such great access to Union Square and the theater. Only problem was there were no washcloths or hand towels anywhere, so drying your hands or face, we had to use the bath towels that you want clean after you take a shower.

Our first stay there and it was wonderful. Room was beautiful and comfortable w/ huge bathroom. Service was over the top.

Hotel is in a great location within walking distances to various sightseeing points. Room is clean, service is good and facilities are excellent.

Great hotel in a great location convenient to shopping and great restaurants. Easy to get to airport from this location as well as other areas of the city are in a decent walking distance.

Excellent ammenitites, courteous Staff, great location in the heart of the Downtown Citi-center, close to all the shops and Union Square, excellent in house dining, exceptional rooms and View. Pefect setting and easy access.

We stayed for three nights. They offered very nice package for breakfast, free Wife and room upgrade. I missed one breakfast due to a morning tour, but they kindly prepared bags of breakfast for us!

I stayed at the Nikko for a night recently. From the valet to check-in to my room took less than 15 minutes. The room was clean, modern and had nice personal care products. I was comfortable and able to walk every where I needed. I loved the mascot. I would recommend to anyone looking for a decent room in San Francisco.

We were in town for a conference. Hotel was beautiful and it was great having a Starbucks off the lobby.

The hotel was great for the price, very clean and nice amenities. The hotel was a little undersold for the weekend and we were upgraded at no charge without asking.

Hotel Nikko is in Union Square, which makes it easy enough to jump on some public transportation or catch an Uber anywhere in the City. The Hotel itself is nice and clean and offers a nice Asian restaurant on the 2nd floor. The room was very clean and the bed was very comfortable. The room was a bit small (king size bed), but its the city and thats gonna happen. The only thing we did not like is that they seem to squeeze you for any fee. Parking, use of pool/hot tub, breakfast.. everything comes at an extra cost. Some things should be included, but really nothing is. Anyway, its a safe, clean spot to stay. The staff was courteous and service was good.

Great area, nice buffet, comfortable rooms (we had a nice view), bed was comfy and showers clean But what sets this hotel a part is the service. Every staff member from the bell man to the manager when we had a slight concern went above and beyond to make our stay amazing. If service is at all important to you, stay here. This is how a business should be ran.

Hotel Nikko is conveniently located in the Union Square neighborhood. The staff is polite and helpful. The rooms are a bit tired, however.

My stay at Hotel Nikko was perfect! I highly recommend this hotel for business or leisure travelers. Free wi-if was great and room service was excellent.

Room options

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Imperial Club Room

King 1 | Sleeps 3

Junior Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Deluxe Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Hotel Nikko San Francisco

Everyone (21) Couples (152) Business (80) Family (54) Other (36) Friends (23)
3

close to the tenderloin, poor service

Everyone

Hotel Nikko is located on the edge of Union Square, just a block or two from the Tenderloin are which is well-known for homelessness and crime. The location was adequate but not ideal. We arrived home Saturday night to a room that had not been cleaned. We had ordered room service early that morning and were rather disappointed to return at 10 p.m. to a room with all the tableware and food laid out, no fresh towels, etc. They neglected to clean the room all day (we did not put up a do not disturb notice). We also forgot our phone charger at a prior hotel during our travels, and the concierge would not provide a loaner iPhone charger for our stay. We were disappointed in this overall experience.

By , from Chicago on Sep 18, 2017

5

nice hotel for the price. good location.

Everyone

Room carpet was worn and had some stains, but overall was really nice and quiet.

By on Sep 15, 2017

5

convenient clean modern hotel

Everyone

Great hotel with great ammenities pet friendly good staff

By , from sacramento on Sep 4, 2017

5

easy parking

Everyone

Pool was nice and friendly people very close to are food we eat Macy had sale 40%off thank you very very much.

By , from los angeles on Sep 4, 2017

5

great location. wonderful experience.

Everyone

We had a wonderful experience. The upgrade to the rooms - perfect. Nice touches ensure an enjoyable stay.

By , from Sacramento on Aug 21, 2017

5

convenient location; immaculate property

Everyone

The Nikko is an easy walk to BART, has many dining options nearby, and comfortable well-designed rooms. And it's spotless throughout.

By on Jun 24, 2017

5

great location! perfect hotel!

Everyone

We stayed here for one night and it was perfect. Large room and bathroom. CLEAN and great location for most things in the city.

By on Apr 15, 2017

4

real close to union square

Everyone

Overall, the hotel is great. It's clean, the staff friendly, and such great access to Union Square and the theater. Only problem was there were no washcloths or hand towels anywhere, so drying your hands or face, we had to use the bath towels that you want clean after you take a shower.

By on Dec 20, 2016

5

beautiful hotel near all the action

Everyone

Our first stay there and it was wonderful. Room was beautiful and comfortable w/ huge bathroom. Service was over the top.

By , from San Luis Obispo, CA on Dec 10, 2016

5

great location

Everyone

Hotel is in a great location within walking distances to various sightseeing points. Room is clean, service is good and facilities are excellent.

By on Nov 27, 2016