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Recent guest reviews

Very friendly and helpful staff! Clean and comfortable.

I like that they had the text service. Also liked the cocktail coupons for my birthday. The shower was not that good, not enough water pressure.

The pool on the 5th floor was pretty cool. But the parking was expensive

The main problem I had was with the bed which I found lacking in firmness and just not sufficiently comfortable. I also had to change rooms because the first one which was on the 6th floor was way to loud. I was moved to the 19th floor which was super quiet but the beds in both rooms left much to be desired.

Great location within walking distance of Bart stop, cable car, shops, very clean, friendly staff

Loved the pool and hot tub. We called twice for a dental kit to be delivered to our room and never received it, otherwise room service food was delicious and the room was clean and comfortable.

The room was spacious and very comfortable with a nice view of the city and and the Bay.

Very clean and well maintained property. Did not have shampoo in bathroom and when requested a toothbrush to be provided, it never showed up.

The property was clean with modern updates. The staff was very friendly and accommodating during my stay here. The valet service was organized with very nice staff members. I would recommend staying here for anyone traveling and wanting to stay in downtown SF.

Mason St San Francisco CA

Hotel highlights

  • Walking distance to SHN Curran Theatre and Westfield San Francisco Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Nightclub

Located in Downtown San Francisco, Hotel Nikko San Francisco is adjacent to SHN Curran Theatre and within a 5-minute walk of other popular sights like Westfield San Francisco Centre. This 532-room, 4-star hotel has a restaurant, free in-room WiFi, and a nightclub.


Dining

In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with buffet breakfast, available for a fee.


Rooms

All 532 rooms provide minibars, coffee makers, and free newspapers. 42-inch flat-screen TVs come with pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include free local calls, safes, and ironing boards.


Property features

At Hotel Nikko San Francisco, guests have access to a nightclub, a rooftop terrace, and free WiFi in public areas. Valet parking is available for USD 65 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this family-friendly hotel include conference space, a 24-hour business center, and express check-out.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Hotel Nikko San Francisco

Everyone (39) Couples (8) Family (3)
5
Partner Couples

Very friendly and helpful staff! Clean and comfortable.

By on Jan 1, 2020

Review comment responded on Jan 3, 2020

Good day, Thank you for your perfect rating of Hotel Nikko. We are so pleased to see that you found our staff to be of friendly and helpful service to you. We look forward to welcoming you back in the near future. Happy New Year! Sincerely, Anna Marie Presutti-GM Hotel Nikko San Francisco

5
Partner Couples

I like that they had the text service. Also liked the cocktail coupons for my birthday. The shower was not that good, not enough water pressure.

By on Dec 28, 2019

Review comment responded on Jan 1, 2020

Dear Jacob, First off, Belated Happy Birthday! We are pleased to see that you enjoyed your birthday getaway during your visit to San Francisco. We do want to apologize for the shower pressure in your room. We will surely relay the message to our engineering team. We thank you for staying with us and look forward to welcoming you back in the upcoming New Year. Sincerely, Anna Marie Presutti- GM Hotel Nikko San Francisco

4
Everyone

By on Dec 28, 2019

Review comment responded on Jan 1, 2020

Good day, Thank you very much for your rating of Hotel Nikko. We are pleased to see that you enjoyed your overall stay with us. We look forward to welcoming you back in the upcoming New Year. Thank you for staying with us. Sincerely, Anna Marie Presutti- GM Hotel Nikko San Francisco

5
Partner Couples

The pool on the 5th floor was pretty cool. But the parking was expensive

By on Dec 21, 2019

Review comment responded on Dec 27, 2019

Good day, Thank you very much for your great rating of Hotel Nikko. We are pleased to see that you enjoyed your overall stay with us. We look forward to welcoming you back in the very near future. Thank you for staying with us. Sincerely, Anna Marie Presutti- GM Hotel Nikko San Francisco

2
Everyone

By on Dec 1, 2019

Review comment responded on Dec 4, 2019

Good day, Thank you for your rating of Hotel Nikko. We see by your rating the we can improve in some areas. Your feedback is important and will assist us in better serving you and all our future guests. We apologize for our shortcomings and we hope we earn the pleasure of a return visit from you the next time you are in San Francisco. Thank you for staying with us. Sincerely, Anna Marie Presutti- GM Hotel Nikko San Francisco

5
Everyone

By on Nov 21, 2019

Review comment responded on Nov 24, 2019

Good day, Thank you for your perfect rating of Hotel Nikko. We are very pleased to see that you enjoyed your overall stay with us. We look forward to welcoming you back in the very near future. Thank you for staying with us. Sincerely, Anna Marie Presutti-GM Hotel Nikko San Francisco

4
Business Business

The main problem I had was with the bed which I found lacking in firmness and just not sufficiently comfortable. I also had to change rooms because the first one which was on the 6th floor was way to loud. I was moved to the 19th floor which was super quiet but the beds in both rooms left much to be desired.

By on Nov 18, 2019

Review comment responded on Nov 18, 2019

Good day, Thank you very much for your feedback of Hotel Nikko. We apologize for our shortcomings in regards to the noise levels experienced and the lack of comfort with your bed. We do hope that your room move to the 19th floor was able to assist in making your visit more enjoyable. We do hope to welcome you back in the very near future. Thank you for staying with us. Sincerely, Anna Marie Presutti- GM Hotel Nikko San Francisco

5
Everyone

By on Oct 25, 2019

Review comment responded on Oct 26, 2019

Good day, We are so pleased to see that you enjoyed your overall stay with us. We look forward to welcoming you back in the very near future. Thank you for staying with us. Anna Marie Presutti- GM Hotel Nikko, San Francisco

5
Partner Couples

Great location within walking distance of Bart stop, cable car, shops, very clean, friendly staff

By on Sep 14, 2019

Review comment responded on Sep 16, 2019

Good day, Thank you for your great rating of Hotel Nikko. We are pleased to see that you found our location ideal for your San Francisco needs. We are in such close proximity to the bart, cable cars, and shopping areas in San Francisco. Thank you for your kind words in regards to our friendly staff. We look forward to welcoming you back in the very near future. Thank you for staying with us. Anna Marie Presutti- GM Hotel Nikko, San Francisco

5
Everyone

By on Aug 30, 2019

Review comment responded on Aug 30, 2019

Good day, Thank you very much for your 100% positive rating of Hotel Nikko. We are very pleased that you enjoyed your overall stay with us. We look forward to welcoming you back in the very near future. Thank you for staying with us. Anna Marie Presutti- GM Hotel Nikko, San Francisco

Hotel Nikko San Francisco

222 Mason St, San Francisco, CA 94102
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