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Recent guest reviews

Very nice modern property

Excellent but the general area where the hotel is not very nice. Too many homeless people milling around. It’s a city’s problem not the hotel’s though.

I liked the spaciousness and cleanliness of the rooms. We were on a high floor with a view but the window was very dirty. We felt they were understaffed and missed having a bar in the hotel (the bar is in the hotel restaurant which has limited hours.

Great amenities, location and cleanliness of the hotel.

Very friendly and helpful staff! Clean and comfortable.

I like that they had the text service. Also liked the cocktail coupons for my birthday. The shower was not that good, not enough water pressure.

The pool on the 5th floor was pretty cool. But the parking was expensive

The main problem I had was with the bed which I found lacking in firmness and just not sufficiently comfortable. I also had to change rooms because the first one which was on the 6th floor was way to loud. I was moved to the 19th floor which was super quiet but the beds in both rooms left much to be desired.

Great location within walking distance of Bart stop, cable car, shops, very clean, friendly staff

Loved the pool and hot tub. We called twice for a dental kit to be delivered to our room and never received it, otherwise room service food was delicious and the room was clean and comfortable.

Mason St San Francisco CA

Hotel highlights

  • Walking distance to Warfield Theater and San Francisco Museum of Modern Art
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Nightclub

Located in Downtown San Francisco, Hotel Nikko San Francisco is within a 5-minute walk of Warfield Theater and within 15 minutes of other popular attractions like San Francisco Museum of Modern Art. This 532-room, 4.5-star hotel has a restaurant, an indoor pool, and free in-room WiFi.


Dining

In addition to a restaurant that serves breakfast and dinner, you can also enjoy a drink at the piano bar. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee each morning from 7:00 AM to 10:30 AM.


Rooms

All 532 rooms provide minibars, coffee makers, and free newspapers. 55-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Other standard amenities include free local calls, safes, and ironing boards. Limited housekeeping is available.


Property features

Hotel Nikko San Francisco features a nightclub, an indoor pool, and a gym. Valet parking is available for USD 65 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 1 Queen Bed, Accessible

1 Queen Bed | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Junior Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Hotel Nikko San Francisco

Everyone (23) Couples (8) Family (4)
4
Everyone

Very nice modern property

By on Oct 6, 2021

Review comment responded on Oct 7, 2021

Good day Paul, Thank you very much for your great rating and feedback of Hotel Nikko. We are pleased to see that you enjoyed your overall stay with us. We look forward to welcoming you back in the very near future. Thank you for staying with us.

5
Everyone

By on Aug 30, 2021

5
Everyone

By on Aug 14, 2021

5
Family

Excellent but the general area where the hotel is not very nice. Too many homeless people milling around. It’s a city’s problem not the hotel’s though.

By on Aug 14, 2021

Review comment responded on Aug 17, 2021

Good Day, We understand your concerns to your observations of San Francisco. We have been seeing improvement in our city but we do know there is still room to grow. We are also looking forward to seeing this improvement. Thank you for the high rating of our hotel and we look forward to welcoming you back!

4
Partner Couples

I liked the spaciousness and cleanliness of the rooms. We were on a high floor with a view but the window was very dirty. We felt they were understaffed and missed having a bar in the hotel (the bar is in the hotel restaurant which has limited hours.

By on Aug 8, 2021

Review comment responded on Aug 9, 2021

Good day, Thank you for your wonderful rating and feedback of your experience at Hotel Nikko. We are happy that you enjoyed to cleanliness and condition of your room accommodations. We do look forward to attending to the windows in the very near future as we know that San Francisco weeather can be unforgiving to high rise buildings. We appreciate your stay with us and look forward to welcoming you back when your travels take you back to our city.

5
Everyone

Great amenities, location and cleanliness of the hotel.

By on Jul 30, 2021

Review comment responded on Aug 2, 2021

Good day, Thank you for your feedback of your experience at Hotel Nikko. We are delighted to see that you enjoyed the location and cleanliness of our Hotel. We look forward to welcoming you back when your travels take you back to San Francisco.

3
Everyone

By on Jul 5, 2021

Review comment responded on Jul 16, 2021

Good day, Thank you for your rating of Hotel Nikko. We can see that we fell short of your expectations. We do thank you for staying with us and hope to welcome you back so we can regain your trust. May you always have safe travels!

5
Partner Couples

Very friendly and helpful staff! Clean and comfortable.

By on Jan 1, 2020

Review comment responded on Jan 3, 2020

Good day, Thank you for your perfect rating of Hotel Nikko. We are so pleased to see that you found our staff to be of friendly and helpful service to you. We look forward to welcoming you back in the near future. Happy New Year! Sincerely, Anna Marie Presutti-GM Hotel Nikko San Francisco

5
Partner Couples

I like that they had the text service. Also liked the cocktail coupons for my birthday. The shower was not that good, not enough water pressure.

By on Dec 28, 2019

Review comment responded on Jan 1, 2020

Dear Jacob, First off, Belated Happy Birthday! We are pleased to see that you enjoyed your birthday getaway during your visit to San Francisco. We do want to apologize for the shower pressure in your room. We will surely relay the message to our engineering team. We thank you for staying with us and look forward to welcoming you back in the upcoming New Year. Sincerely, Anna Marie Presutti- GM Hotel Nikko San Francisco

4
Everyone

By on Dec 28, 2019

Review comment responded on Jan 1, 2020

Good day, Thank you very much for your rating of Hotel Nikko. We are pleased to see that you enjoyed your overall stay with us. We look forward to welcoming you back in the upcoming New Year. Thank you for staying with us. Sincerely, Anna Marie Presutti- GM Hotel Nikko San Francisco

Hotel Nikko San Francisco

222 Mason St, San Francisco, CA 94102
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