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Grand Hyatt San Francisco Union Square

4.0 out of 5.0

Recent guest reviews

Nice modern bathroom. Clean throughout. Great location. Pricey, but it's San Franscisco.

Parking is a joke valet parking was $67 per night. That would be fine if the valet staff was on top of it. They took on average close to 20-25 min each time we needed our vehicle. Poor valet service. Hotel is older but maintained decent. The club floor is not very impressive. Staff friendly but quality of food and beverage was average.

Been here multiple times and we absolutely love this hotel.

Right in Union Square. Perfect access to anywhere downtown. Free wifi is enjoyable. Only the parking is a little expensive.

Room was fine. No pool which always saddens me. Walls are very thin so you hear all your neighbors business. Surprised they didn't encourage enrollment in Hyatt club for points and use of the Hyatt club

Very dated hotel. Only good thing is the central location. Hotel itself needs a lot of work.

Good overall hotel. This is the second time staying here. This time we could hear the elevators. It wasn't too bad but we rather not hear them. We did not have a good view--roofs of other buildings.

Clean room and good facility, will definitely use again for next trip.

Hotel was clean and convenient. Staff friendly. Nice coffee shop. Comfortable Lobby. 2 blocks from Chinatown. 1 block from cable car. 1/2 block from Union Square.

Good hotel and location. Service is not consistent - some staff were great, whereas some were not so much.

Will stay here again!

Very loud, didn't get enough sleep. Staff were not concerned. Asked for cettle, received total dirty with left overs from last use. Called 3 times to replace. Walls don't appears to have any sound insulation as we could hear everything next door. We were expecting it to be much better. Decent view though.

A return visit to San Francisco for a couple of days before a wedding. Check-in was swift; granted our request for a higher floor. Fast elevators. Smallish rooms, but it is SF. Well-decorated. Could use some more outlets since we all carry computers and phones that need recharging. Bathrooms were well-appointed and water pressure excellent. Fast elevators. Doormen were helpful and there was no pressure to valet park. Diagonally across the street from a public lot. Great location for walking to SFMOMA, Ferry Building, Moscone Center, cable car. Apple store next door. Only issue-no credit for Hyatt Passport for stay because we used a third-party booker.

they treat us just nice! i have a baby and they had everyrhing readyvfor her!!! all her baby bath stuff water, food lovely

It took them 5 hours to respond to our phone call that the toilet was broken

Friendly staff and flexible. ........would go back. Good location.

I've stayed in many hotels in many cities and I can honestly say this was a poor excuse of a high end, major city hotel. It starts at the arrival when the valet parking was backed up nearly a half block from the hotel - with no major event occurring. And this was at 9 pm on a Thursday not at normal check in time. Once in the room the digital tv did not have signal on many channels. ABC, NBC, CBS, ESPN, were amongst the channels that did not work. maintenance came multiple times but could not fix it. Then the front desk said they would give me some sort of credit but I never saw it. They can have the credit. Grand Hyatt will never get my business again!

The front desk people were outstanding allowing us an early checkin. The bed, to say it was comfortable is an understatement. The doorman was always there to lend a helping hand.

The room was nice but the heater was barely able to keep the room warm.

345 Stockton St San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and San Francisco Museum of Modern Art
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown San Francisco, Grand Hyatt San Francisco Union Square is within a 10-minute walk of popular sights such as Westfield San Francisco Centre and San Francisco Museum of Modern Art. This 660-room, 4-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi. It's in central San Francisco and also close to Lombard Street and Pier 39.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All 660 air-conditioned rooms feature iPod docks, refrigerators, and coffee makers. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

Renovated in 2012, Grand Hyatt San Francisco Union Square offers a 24-hour fitness center, free WiFi in public areas, and 23 meeting rooms. Valet parking is available for USD 62.70 per night, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Grand, Club Room

Full 2 | Sleeps 4

Grand, Club Room

King 1 | Sleeps 3

Guest Room, Standard Room

Full 2 | Sleeps 4

Standard Room, 2 Double Beds, City View

Full 2 | Sleeps 4

Guest reviews for Grand Hyatt San Francisco Union Square

Everyone (21) Couples (97) Business (30) Family (37) Other (10) Friends (23)
4

great view of san francisco.

Everyone

Nice modern bathroom. Clean throughout. Great location. Pricey, but it's San Franscisco.

By , from C on May 29, 2017

3

great downtown location

Everyone

Parking is a joke valet parking was $67 per night. That would be fine if the valet staff was on top of it. They took on average close to 20-25 min each time we needed our vehicle. Poor valet service. Hotel is older but maintained decent. The club floor is not very impressive. Staff friendly but quality of food and beverage was average.

By on May 12, 2017

5

great location, great staff and great room!

Everyone

Been here multiple times and we absolutely love this hotel.

By , from Sacramento, Ca on Apr 10, 2017

5

excellent location

Everyone

Right in Union Square. Perfect access to anywhere downtown. Free wifi is enjoyable. Only the parking is a little expensive.

By , from Lee on Apr 3, 2017

4

union square is so central !

Everyone

Room was fine. No pool which always saddens me. Walls are very thin so you hear all your neighbors business. Surprised they didn't encourage enrollment in Hyatt club for points and use of the Hyatt club

By on Mar 26, 2017

3
Everyone

Very dated hotel. Only good thing is the central location. Hotel itself needs a lot of work.

By on Mar 20, 2017

4

good location

Everyone

Good overall hotel. This is the second time staying here. This time we could hear the elevators. It wasn't too bad but we rather not hear them. We did not have a good view--roofs of other buildings.

By , from Sacramento, CA on Jan 29, 2017

5
Everyone

Clean room and good facility, will definitely use again for next trip.

By on Dec 29, 2016

5

perfect location

Everyone

Hotel was clean and convenient. Staff friendly. Nice coffee shop. Comfortable Lobby. 2 blocks from Chinatown. 1 block from cable car. 1/2 block from Union Square.

By , from florida on Dec 22, 2016

4
Everyone

Good hotel and location. Service is not consistent - some staff were great, whereas some were not so much.

By , from San Fancisco, CA on Nov 2, 2016