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Grand Hyatt San Francisco Union Square

4.0 out of 5.0

Grand Hyatt San Francisco Union Square

4.0 out of 5.0

Recent guest reviews

Nice hotel, centrally located. Comfortable, clean room. Friendly, helpful staff! Good breakfast restaurant.

We enjoyed our stay. Everything was modern and up-to-date. The staff was very helpful. It was close to shopping and nightlife. There was a CVS pharmacy nearby that also had some groceries and snacks.

The doorman at this property are excellent. Very helpful. Offering water whilst waiting for check in / check out. Proactive, nice to see. The rooms at this property are small. Pretty basic. No robes. No shower caps.( these can be requested by calling house keeping, however think this should be standard at a 4* property as the Hyatt). Shower over the bath We stayed on the 4th floor and there was a loud squeaking sound. Reception told us this is the building movement for the earthquake protection. Haven't experienced this before.

Great stay and location.........................,,,...,......................,.....,,

I’ve never stayed in Union Square and was really excited when the friendly staff upgraded my room and put me up on the 30th floor. Awesome hotel, great views and impressive service! I’m coming back to this Grand Hyatt.

En lo que respecta al hotel no hay mucho para escribir (bien ubicado, cómodo, amplio, limpio, bien mantenido). Mi queja seria con respecto al personal. En el check in nos demoramos mas de 1 hora, quien nos recibió no podía entender que haya 2 habitaciones reservadas a nombre de una sola persona. En el check out de nuevo el mismo inconveniente. Si debo aclarar que el personal que se encuentra en la parte próxima a la cafetería del hotel es diferente, amables y con buena predisponer para resolver cualquier inconveniente.

Great location for Union Square and Chinatown. Very happy to have 2 bathrooms in our room! We stayed in a suite.

Fabulous time! Great staff and RIOM. Great location!

Great room with view, Location good, service great.Very friendly environment.

was great hotel, easy access to financial district and friendly staff

Fast check in, I got basic two double bed 17th floor clean room with bright floor to ceiling windows. Quite with some mild elevator noise. Easy to access free internet!!

Very nice hotel, comfortable, clean and very good attention. Perfect location.

I haven't been to San Francisco in at least 20 years, but I'm glad I had visit. I had a lot of fun and a great stay at the Grand Hyatt.

Great hotel, clean area for SF. Close to Union SQ & many great restaurants and bars.

It was in the middle of everything I wanted To see and places to eat and places to shop! This hotel will always be my go to when I come back to San Francisco!

The Grand Hyatt is located in a central area close to Union Square and shops. The doormen and staff always greeted us coming and going. We ate at the One Up restaurant and the food was above average. The room was nice (had 2 Full beds) with enough room to move around. The only thing that I didn't care for were the down pillows. They are way too flat for me. I requested to have a foam pillow brought up to me (twice) and with Housekeeping telling me that the pillow would be there in 30 min...after an hour I fell asleep waiting. The pillow is personal preference-booking at The Grand Hyatt will be a repeat for me-if I can get the same great deal!

Great location, excellent customer service. Hotel room wasn't completely clean. Iron and ironing board wasn't put away, sheets weren't tucked in neatly and glasses were dirty. Other than that, the front desk and valet provided a warm and welcoming service.

This hotel is situated in Union square close to shopping centres, cable car line and BART station. The staff is very kind and helpful, the rooms are big, comfortable and super clean. Definitely great value for money.

Nice modern bathroom. Clean throughout. Great location. Pricey, but it's San Franscisco.

Parking is a joke valet parking was $67 per night. That would be fine if the valet staff was on top of it. They took on average close to 20-25 min each time we needed our vehicle. Poor valet service. Hotel is older but maintained decent. The club floor is not very impressive. Staff friendly but quality of food and beverage was average.

345 Stockton St San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and San Francisco Museum of Modern Art
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Downtown San Francisco, Grand Hyatt San Francisco Union Square is within a 10-minute walk of popular sights such as Westfield San Francisco Centre and San Francisco Museum of Modern Art. This 662-room, 4-star hotel has a restaurant along with conveniences like a 24-hour fitness center and free in-room WiFi. It's in central San Francisco and also close to Lombard Street and Pier 39.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 11 AM and on weekends from 6:30 AM to noon.


Rooms

A flat-screen TV comes with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport premium bedding and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include an iPod dock, a refrigerator, and a coffee maker.


Property features

Grand Hyatt San Francisco Union Square features a 24-hour fitness center, free WiFi in public areas, and 23 meeting rooms. Parking is available for USD 39 per night (USD 74.10 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include conference space, a 24-hour business center, and a computer station.

Room options

Guest Room, Standard Room

Full 2 | Sleeps 4

Grand, Club Room

King 1 | Sleeps 3

Guest Room, Standard Room

King 1 | Sleeps 3

Grand, Club Room

Full 2 | Sleeps 4

Guest reviews for Grand Hyatt San Francisco Union Square

Everyone (37) Couples (97) Business (30) Family (38) Other (10) Friends (23)
5
Everyone

Nice hotel, centrally located. Comfortable, clean room. Friendly, helpful staff! Good breakfast restaurant.

By , from Seattle on Nov 6, 2018

Review comment responded on Nov 6, 2018

Thank you for your review Ewa. We pride ourselves on providing a grand experience to our guests and we are happy to hear we were able to deliver for your stay. We hope to see you again!

5
Everyone

We enjoyed our stay. Everything was modern and up-to-date. The staff was very helpful. It was close to shopping and nightlife. There was a CVS pharmacy nearby that also had some groceries and snacks.

By on Jun 7, 2018

Review comment responded on Jun 12, 2018

Thank you for taking the time to write us a review. We are delighted you had such a lovely experience and enjoyed the location. Please come back and see us again!

3

nice hotel, great location

Everyone

The doorman at this property are excellent. Very helpful. Offering water whilst waiting for check in / check out. Proactive, nice to see. The rooms at this property are small. Pretty basic. No robes. No shower caps.( these can be requested by calling house keeping, however think this should be standard at a 4* property as the Hyatt). Shower over the bath We stayed on the 4th floor and there was a loud squeaking sound. Reception told us this is the building movement for the earthquake protection. Haven't experienced this before.

By on May 7, 2018

Review comment responded on May 9, 2018

Thank you for your review. We appreciate your kind words on the service provided by our associates. The noise does happen during high wind and it is indeed the building movement. We sincerely apologize for any inconvenience this may have caused.

4
Everyone

Great stay and location.........................,,,...,......................,.....,,

By on Feb 17, 2018

Review comment responded on Mar 1, 2018

Thank you! We are glad you enjoyed your stay!

5

great hotel, great location!

Everyone

I’ve never stayed in Union Square and was really excited when the friendly staff upgraded my room and put me up on the 30th floor. Awesome hotel, great views and impressive service! I’m coming back to this Grand Hyatt.

By , from Brookline, MA on Feb 2, 2018

Review comment responded on Mar 1, 2018

Thank you for your kind words. We are glad you enjoyed your time here and had a wonderful experience. We look forward to seeing you again soon!

4

2 nights in union square sf

Families

Great location for Union Square and Chinatown. Very happy to have 2 bathrooms in our room! We stayed in a suite.

By , from Monterey, CA on Jan 9, 2018

Review comment responded on Mar 1, 2018

Thank you for your review. Sounds like the suite accommodation was perfect for your recent stay. We want to apologize for the noise. Thank you for choosing Grand Hyatt and we hope to seeing you again soon!

5

might wt hyatt

Everyone

Fabulous time! Great staff and RIOM. Great location!

By on Dec 25, 2017

5

great hotel

Everyone

Great room with view, Location good, service great.Very friendly environment.

By , from Fresno, Ca. on Nov 13, 2017

5
Everyone

was great hotel, easy access to financial district and friendly staff

By on Oct 18, 2017

5

perfect location

Everyone

Fast check in, I got basic two double bed 17th floor clean room with bright floor to ceiling windows. Quite with some mild elevator noise. Easy to access free internet!!

By on Oct 15, 2017

Grand Hyatt San Francisco Union Square

345 Stockton St, San Francisco, CA 94108