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Recent guest reviews

Great stay! Everything was perfect!

I stayed at the Alton for a girls trip with my daughter. The location is perfect. The hotel is immaculate and fun. They have a free happy hour and a DJ on the weekends. Super quiet at night. We would definitely stay here again.

Staff was very friendly and helpful. Location is great. Hotel very clean. Initial misunderstanding cleared up once I was informed about bait and switch on room accommodations conducted by Orbitz.

Our family recently stayed at The Alton while in San Francisco, the location was perfect and the staff was extremely friendly and helpful.

I love their location, so close to many favorite attractions in San Francisco. I found their rates quite decent considering where they’re at. Staff is friendly and helpful and when you ask for things, they’re quite prompt in their response. The place is well kept. I would definitely book there again when I’m back in town.

Great place to stay in San Francisco

Nice property

Best hotel in San Fran

The room was spacious and comfortable. The staff was courteous, friendly and helpful.

Hotel room was not the one purchased. Management was rude and unwilling to help

The Alton was quiet, well managed and clean. Having the Orbitz package that included parking was a real savings. The one downside is limited on-property food choices beyond the restaurant menu. We found the Starbucks and Trader Joe's nearby plus the whole city of restaurants.

Restaurant very limited selection for breakfast but suppers were unique. Service was great at supper time but very slow in the morning

Not very friendly staff

This hotel is close to shops and fisherman’s Warf, free wine b/ 5-6,

Great new hotel

The staff was extremely friendly and helpful. My son and I were treated like “old friends” during our stay. I can’t wait to go back!! Highly recommend!!

Room options

Suite, 1 Bedroom (Living Area)

1 King Bed | Sleeps 2

Premium Room, 2 Queen Beds, Bay View

2 Queen Beds | Sleeps 4

Premium Room, 1 King Bed, Bay View

1 King Bed | Sleeps 2

Premium Room, 1 King Bed, Bathtub, Bay View

1 King Bed | Sleeps 2

Guest reviews for Kimpton Alton Hotel - Fisherman's Wharf, an IHG Hotel

Everyone (9) Couples (9) Family (9)
5
Partner Couples

Great stay! Everything was perfect!

By on Nov 9, 2022

Review comment responded on Nov 11, 2022

Thank you for the review!

5
Family

I stayed at the Alton for a girls trip with my daughter. The location is perfect. The hotel is immaculate and fun. They have a free happy hour and a DJ on the weekends. Super quiet at night. We would definitely stay here again.

By on Oct 8, 2022

Review comment responded on Oct 11, 2022

Thank you for the awesome review! We look forward to seeing you again soon!

5
Partner Couples

Staff was very friendly and helpful. Location is great. Hotel very clean. Initial misunderstanding cleared up once I was informed about bait and switch on room accommodations conducted by Orbitz.

By on Sep 29, 2022

Review comment responded on Oct 1, 2022

Hello Michael! Thank you for the review. I'm glad to know you enjoyed your stay despite the booking issues.

5
Family

Our family recently stayed at The Alton while in San Francisco, the location was perfect and the staff was extremely friendly and helpful.

By on Aug 8, 2022

Review comment responded on Aug 10, 2022

Thank you for the review! So glad your family enjoyed their stay with us.

5
Everyone

I love their location, so close to many favorite attractions in San Francisco. I found their rates quite decent considering where they’re at. Staff is friendly and helpful and when you ask for things, they’re quite prompt in their response. The place is well kept. I would definitely book there again when I’m back in town.

By on Aug 5, 2022

Review comment responded on Aug 6, 2022

Thank you! Please come visit again soon.

5
Family

Great place to stay in San Francisco

By on Aug 4, 2022

Review comment responded on Aug 6, 2022

Thank you! We hope you visit again soon.

5
Family

Nice property

By on Aug 4, 2022

Review comment responded on Aug 6, 2022

Thank you! We hope you visit again soon.

5
Partner Couples

Best hotel in San Fran

By on Jun 17, 2022

Review comment responded on Jun 17, 2022

Thank you!

5
Family

The room was spacious and comfortable. The staff was courteous, friendly and helpful.

By on Jun 12, 2022

Review comment responded on Jun 14, 2022

Thank you Betty for the great feedback! We hope to see you back at the Alton soon!

1
Everyone

Hotel room was not the one purchased. Management was rude and unwilling to help

By on May 13, 2022

Review comment responded on May 14, 2022

Hello Phillip, Thank you for choosing Kimpton and for taking the time to provide feedback about your experience at Kimpton ALTON HOTEL. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I understand you were disappointed with the room you booked. I see from your reservation you booked an Essential Room with 2 Queen beds and that was the room type we checked you into on the 4th floor. We have hundreds of rooms but only a finite space that Orbitz provides for descriptions and photos. If you thought your room would look exactly like one of the pictures perhaps this is where the disconnect happened. We do have some 50+ Essential Rooms with similar styling but they do have some variations depending on what floor they are on, corner or not corner and what the view is from the window. Our Essential Room With 2 Queen Beds which is our lowest tier room type is followed by premium rooms and then our specialty suites. We have multiple options of Premium rooms with different view choices such as overlooking our succulent garden, outward facing the city and then we have our Alcatraz/ Bay facing or City View rooms which are a limited number of rooms on the top 2 floors. We offer these different tiers so that guests have choices of room types and pricing. Again, thank you for sharing your comments.

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