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Recent guest reviews

It was a horrible experience to stay there. Will never stay there again.

The history and the building itself

Friendly staff!

The renovation is lovely. Decor and updated rooms make it my #1 choice in the city.

property has all the great elements but basic customer service is lacking big time. It doesn’t help that the area is flooded with the homeless and the whacked out people that swarm you at the hotel’s entrance every time. Overall, the area is disgusting.

Absolutely wonderful, terrific bar and lovely indoor pool. Everyone was very friendly & helpful. We had a lovely stay.

Overall a really nice hotel. Beautiful architecture, location. Friendly staff.

THE Marriott Palace hotel was not a luxury experience. The price was.- as we reserved a suite for our family to visit us there for our 35th anniversary. This hotel kept sending us info by email in do not reply form that changed info between their website and the various prior emails. Food and beverage were non existent.. Pick up carry and go options were awful. The tables in the public area were not wiped down after people ate their take and go breakfasts. We ate elsewhere. I also stayed at the Intercontinental for our first week / Sonoma for our second week in SF0 and they had limited hot food dining options. Covid restrictions were at all locations but the Palace made no effort to provide minimal food options. Staff was absent, Front desk ; hotel operator didn't answer the phone. When the airport check in machine would not print. I asked that it be fixed over night. Got up early and nothing was done. The front desk clerk was chatting up her associates in the back and made me wait 15 min at 6:00 AM. Was really rude about finding someone to fix it. They never did.. Kudos ti the cheerful and helpful bell and door staff, housekeeping in our room was excellent. The beautiful lobby area was not up to snuff on cleaning. This hotel does not have it's act together and told us that it would be sometime ... even though restrictions were lifted 6/15 the day we left. They were just doing a staff session to hire or train. Not prepared at all. Disappointing.

LOVE EVERYTHING ABOUT IT.. GREAT LOCATION, GREAT FOOD

Great old hotel in a perfect location for getting around SF.

The hot tub wasn’t working the pool was cold the beds need to be queen size . The hotel was beautiful and staff very nice.

Location, history, classy - easy to walk and plenty of space to spend time with friends & family in public areas and restaurants.

The pool was great! The check in and check out process was quick and easy.

Large, spacious rooms and excellent staff service. All around a lovely property.

old hotel with updated amenities available. lobby gorgeous

The Palace Hotel is set apart by its opulence and gracious service.

New Montgomery St San Francisco CA

Hotel highlights

  • Walking distance to San Francisco Museum of Modern Art and Moscone Convention Center
  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Indoor pool

Located in Downtown San Francisco, Palace Hotel, a Luxury Collection Hotel, San Francisco is within a 10-minute walk of popular sights such as San Francisco Museum of Modern Art and Moscone Convention Center. This 556-room, 5-star hotel welcomes guests with conveniences like an indoor pool, a gym, and a conference center.


Dining

Enjoy dining at Garden Court, one of 2 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

48-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport Frette Italian sheets. Other amenities include free weekday newspapers, free local calls, and laptop-compatible safes.


Property features

At Palace Hotel, a Luxury Collection Hotel, San Francisco, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 72 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a conference center, a business center, and coffee/tea in a common area.

Room options

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Superior Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Superior Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Palace Hotel, a Luxury Collection Hotel, San Francisco

Everyone (11) Couples (7) Family (10)
1
Family

It was a horrible experience to stay there. Will never stay there again.

By on May 24, 2022

5
Friends

The history and the building itself

By on Apr 22, 2022

5
Everyone

By on Feb 22, 2022

5
Family Family with small children

Friendly staff!

By on Jan 3, 2022

5
Friends

The renovation is lovely. Decor and updated rooms make it my #1 choice in the city.

By on Oct 25, 2021

1
Partner Couples Business Business

property has all the great elements but basic customer service is lacking big time. It doesn’t help that the area is flooded with the homeless and the whacked out people that swarm you at the hotel’s entrance every time. Overall, the area is disgusting.

By on Aug 5, 2021

5
Partner Couples

Absolutely wonderful, terrific bar and lovely indoor pool. Everyone was very friendly & helpful. We had a lovely stay.

By on Aug 2, 2021

5
Family

Overall a really nice hotel. Beautiful architecture, location. Friendly staff.

By on Jun 29, 2021

2
Partner Couples

THE Marriott Palace hotel was not a luxury experience. The price was.- as we reserved a suite for our family to visit us there for our 35th anniversary. This hotel kept sending us info by email in do not reply form that changed info between their website and the various prior emails. Food and beverage were non existent.. Pick up carry and go options were awful. The tables in the public area were not wiped down after people ate their take and go breakfasts. We ate elsewhere. I also stayed at the Intercontinental for our first week / Sonoma for our second week in SF0 and they had limited hot food dining options. Covid restrictions were at all locations but the Palace made no effort to provide minimal food options. Staff was absent, Front desk ; hotel operator didn't answer the phone. When the airport check in machine would not print. I asked that it be fixed over night. Got up early and nothing was done. The front desk clerk was chatting up her associates in the back and made me wait 15 min at 6:00 AM. Was really rude about finding someone to fix it. They never did.. Kudos ti the cheerful and helpful bell and door staff, housekeeping in our room was excellent. The beautiful lobby area was not up to snuff on cleaning. This hotel does not have it's act together and told us that it would be sometime ... even though restrictions were lifted 6/15 the day we left. They were just doing a staff session to hire or train. Not prepared at all. Disappointing.

By on Jun 17, 2021

5
Everyone

By on Mar 14, 2020

Review comment responded on Apr 7, 2020

Dear Guest, thank you for the nice rating. It is always exciting to know that we met all your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at the Palace Hotel, A Luxury Collection Hotel and we hope to see you again soon. Sincerely, Aimee King Director of Sales and Marketing

Palace Hotel, a Luxury Collection Hotel, San Francisco

2 New Montgomery St, San Francisco, CA 94105
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