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Palace Hotel, a Luxury Collection Hotel, San Francisco

5.0 out of 5.0

Recent guest reviews

The Palace hotel is a beautiful hotel with nice and clean rooms, very comfortable beds, and a good location. However, the service at the hotel was often not what you would expect from the price you pay. For example, check in process was fine but when we came back to get the keys there was a ton of confusion in getting the keys to three different rooms, even though they were all under my name. When I communicated to the front desk that we had dinner reservations and we were under a tight timeframe and asked for our bags to be delivered asap, we were met with a comment that "the bags would be delivered whenever they had a chance." When the bellhop finally brought up the bags, he lingered around our rooms and knocked on each individual door looking for a tip, which was extremely inappropriate and tacky. We were all in varied states of undress due to our tight dinner reservations and it was just a completely bad experience and not one you would expect for such an expensive hotel. In addition, it took us three calls over 3-4 hours to the front desk to get extra shampoo and conditioner. Also, it took us two calls to the front desk to have someone come to the room to fix the AC that was not working properly. Technician was super helpful when he arrived but annoying we had to follow up. I also think that a daily wifi fee of $15 is a ripoff and should be included in the price of the room, given the cost. This is 2017, not 1999. Wifi is a basic amenity.

The "Best" maid service I've have ever had in an hotel! Beautiful Hotel of the past, brought forward with beautiful updates to the rooms and lobby!

The Hotel and staff are great. I wish the room had a dresser to keep your clothes in. We stayed a week and there is nowhere to keep your clothes other than the hanging clothes in the closet so we had to keep the suit cases out all the time, making the room a little cluttered and messy.

AC in the suite was not working. Staff was very friendly. Concierge services, especially Dennis, were very helpful. Good location. Can easily walk to Union Square. F Trolly right outside. Food & Beverage a little pricey.

Best hotel we've ever stayed at. They pay attention to every detail.

Absolutely beautiful facility. All staff very professional and accommodating. Very busy street, so finding a spot to pull in for valet was not super easy. We checked in 1/2 hr early and room was not ready. They said it would be ready by 3 and that they would text me. At 3:45 I asked at the desk and they said it was ready. That was kind of a bummer to wait that long with a small child. Otherwise, it was a great stay!

Overall we had a very nice experience. The concierge was friendly but lacked helpful info and enthusiasm. The hotel does not have realistic dining options mostly drinks and appetizers. They offer bfast but it is very expensive for what you get especially compared to what is near by. The room was gorgeous unfortunately our ac didn't work quite right but they fixed it promptly and were very helpful and considerate. The hotel is stunning and immaculate and is right next door to a Ghirardelli location and the hotel is filled with delicious smells. Overall, I took my wife here for our anniversary and it was worth it.

The hotel was beautiful and the staff were friendly and helpful. The room was on the smaller side and the bathroom was very small. Was there for a girl's trip and there was no mirror in the room, only in the bathroom. So if someone is using the bathroom, then there is no access to the mirror to get ready.

we were on our 2nd business trip staying here and you can't ask for a better accommodating place - and yes its a Palace - clean room - great housekeeping staff - courteous hotel staff - Helpful - insightful - just down right Perfect trip.

The hotel is beautiful and the room was exemplorary. The thumbs down issues were the hot tub didn't work. We called front desk about dinner reservations and were told resteraunt was still open but it was not. The Pied Piper bar had limited menu, so ended up getting a taxi and going back out.

The Palace was a wonderful place to stay for a few nights in San Francisco. The hotel is absolutely beautiful and the staff were very accommodating. The indoor pool and hot tub, gym, and really delicious breakfast buffet in the morning were great additions to the experience. Housekeeping, especially, did an amazing job. I was very impressed by how clean and organized my room was left everyday in a timely manner.

The staff was very friendly and greated us every time we walked up to the door. The hotel had an awesome early 1900s entry and dome. Overall it was a great experience.

Loved the location, staff, and room. The only reason I wouldn't give 5 on room rating is that there is no place to put your clothes, you must live out of your suitcase, literally.

I booked a double queen bed but the hotel only had a king bed available when I checked in.

Arrived too early to check in but was still given a great room hours before check-in. Had a wonderful, perfect stay.

Normally I stay at the fairmont sf but decided to try another hotel. So glad I did! The fairmont is beautiful but the palace is as well and a much better location in my opinion. Wonderful staff, very good coffee and tea in the morning complimentary, but I had the best experience with housekeeping! I always leave a tip on the pillow and for the first time I received a thank you note from the housekeeper! I'm not sure why other hotels don't have their staff do the same because it really touched me, so this is my new go to hotel in sf!

Brought my wife and kids there and had a great experience. The breakfast buffet was the best!

This hotel was amazing, the service was seriously superb!!! You do get what you pay for in service level! The room was beautiful with high ceilings, heated toilets, rainfall shower, the most comfortable bed ever, and decent views. The only downside to this hotel is the parking situation. When I called they said the only option was ballet which was $60 a night... Also there is no way to get to valet from the street If a car is waiting. We waited 10 min to get to the valet curb. Other than that it was amazing! They even have chargers in the room for your cell phone.

Christmas Eve was an amazing time at the Palace! Amazing staff and wonderful experiences.

I love the setting of a palace and it is truly a destination in such a destination like SF

Room options

Deluxe Room

King 1 | Sleeps 2

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 3

Deluxe Room, 1 King Bed (Grand)

King 1 | Sleeps 2

Guest reviews for Palace Hotel

Everyone (35) Business (25) Couples (42) Family (23) Friends (12) Other (9)
3

beautiful hotel with average service

Everyone

The Palace hotel is a beautiful hotel with nice and clean rooms, very comfortable beds, and a good location. However, the service at the hotel was often not what you would expect from the price you pay. For example, check in process was fine but when we came back to get the keys there was a ton of confusion in getting the keys to three different rooms, even though they were all under my name. When I communicated to the front desk that we had dinner reservations and we were under a tight timeframe and asked for our bags to be delivered asap, we were met with a comment that "the bags would be delivered whenever they had a chance." When the bellhop finally brought up the bags, he lingered around our rooms and knocked on each individual door looking for a tip, which was extremely inappropriate and tacky. We were all in varied states of undress due to our tight dinner reservations and it was just a completely bad experience and not one you would expect for such an expensive hotel. In addition, it took us three calls over 3-4 hours to the front desk to get extra shampoo and conditioner. Also, it took us two calls to the front desk to have someone come to the room to fix the AC that was not working properly. Technician was super helpful when he arrived but annoying we had to follow up. I also think that a daily wifi fee of $15 is a ripoff and should be included in the price of the room, given the cost. This is 2017, not 1999. Wifi is a basic amenity.

By on Sep 11, 2017

5

pleasant stay

Everyone

The "Best" maid service I've have ever had in an hotel! Beautiful Hotel of the past, brought forward with beautiful updates to the rooms and lobby!

By on Aug 31, 2017

4

beautiful hotel

Everyone

The Hotel and staff are great. I wish the room had a dresser to keep your clothes in. We stayed a week and there is nowhere to keep your clothes other than the hanging clothes in the closet so we had to keep the suit cases out all the time, making the room a little cluttered and messy.

By , from Tavernier, FL on Aug 28, 2017

4
Everyone

AC in the suite was not working. Staff was very friendly. Concierge services, especially Dennis, were very helpful. Good location. Can easily walk to Union Square. F Trolly right outside. Food & Beverage a little pricey.

By on Aug 27, 2017

5

bart takes you right to the front door!!

Everyone

Best hotel we've ever stayed at. They pay attention to every detail.

By , from Seattle on Aug 27, 2017

5

beautiful hotel in financial district

Everyone

Absolutely beautiful facility. All staff very professional and accommodating. Very busy street, so finding a spot to pull in for valet was not super easy. We checked in 1/2 hr early and room was not ready. They said it would be ready by 3 and that they would text me. At 3:45 I asked at the desk and they said it was ready. That was kind of a bummer to wait that long with a small child. Otherwise, it was a great stay!

By on Aug 24, 2017

4

a great hotel for our anniversary

Everyone

Overall we had a very nice experience. The concierge was friendly but lacked helpful info and enthusiasm. The hotel does not have realistic dining options mostly drinks and appetizers. They offer bfast but it is very expensive for what you get especially compared to what is near by. The room was gorgeous unfortunately our ac didn't work quite right but they fixed it promptly and were very helpful and considerate. The hotel is stunning and immaculate and is right next door to a Ghirardelli location and the hotel is filled with delicious smells. Overall, I took my wife here for our anniversary and it was worth it.

By on Aug 23, 2017

5

beautiful hotel in a great location

Everyone

The hotel was beautiful and the staff were friendly and helpful. The room was on the smaller side and the bathroom was very small. Was there for a girl's trip and there was no mirror in the room, only in the bathroom. So if someone is using the bathroom, then there is no access to the mirror to get ready.

By on Aug 15, 2017

5
Everyone

we were on our 2nd business trip staying here and you can't ask for a better accommodating place - and yes its a Palace - clean room - great housekeeping staff - courteous hotel staff - Helpful - insightful - just down right Perfect trip.

By on Aug 10, 2017

4

nice hotel but a few problems

Everyone

The hotel is beautiful and the room was exemplorary. The thumbs down issues were the hot tub didn't work. We called front desk about dinner reservations and were told resteraunt was still open but it was not. The Pied Piper bar had limited menu, so ended up getting a taxi and going back out.

By , from somewhere va on Aug 2, 2017