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Palace Hotel, a Luxury Collection Hotel, San Francisco

5.0 out of 5.0

Recent guest reviews

Very beautiful inside. Very big and comfortable bed. Very good location. I like the restroom best!

The place was beautiful and classy. It was a fast and easy check in. The staff there were helpful and friendly. The hotel is very nicely located amongst restaurants and shopping. I enjoyed my stay.

Excellent location, grand and almost over-the-top traditional big city hotel with lots of amenities and services. Room was large and comfortable. Because it was an inside courtyard room, minimal traffic noise, but there were various compressors and service units with background noise when window was opened. Service was pleasant but did not always follow through on requests (extra luggage stand, refill toilet paper, etc.) Health club and swimming pool were great, except that the Jacuzzi hot tub was too small for the number of users. Parking with the hotel lot is extortionate.

Great hotel! Small rooms and small bathroom not to much space

This is my favorite Hotel in San Fran so hard to say anything bad BUT last time I was there I used the pool and the stairs into the pool are still slippery. Not sure why there isn't any anti slip traction on the ladders.

Love palace . Stayed many times . I will return again . Wish I could live here

Low rating because the hotel doesn't pay a living wage to its employees. There was a strike and I would have never stayed there should I've known this

Palace is my absolute favorite place in San Francisco . And I’ve lived here for 30 plus years . I think you should let me live here ? That would be an incredible gesture and possible ? Proving giant cooperations REALLY CARE . Thank you I’ll be back

Nice location between Market and Mission! Outstanding customer service at the Palace.

They over booked and we did not get a room, try finding a room in San Francisco late on a Thursday night! Awful expierence

I loved the Palace. I usually always stay in union square. This location is so much nicer! Walk to the moma and have brunch at the grove. The hotel itself is amazing and so clean. Best place I’ve stayed in SF. They have free coffee and the rooms are nice, clean and spacious. Also walking distance to Target!

Room was smaller but we didn't need anything big since we spent little time there. Room was beautiful and staff Was courteous. I just wish the hotel was a little closer to the everything.

I was not advised that my room was for handicapped guests at the check in time. Since I am not handicapped I found the use of the bathroom very uncomfortable, especially when it came to operating the shower. I wish I would’ve been given the courtesy of been informed before I decided to pay hundreds of dollars for a room. My overall experience was disappointing.

The room was amazing. It was a beautiful corner suite over looking the corner of Market. We watched the Chinese New Year parade from our windows! The staff were all friendly and very nice. Thank you Sara and a very special thanks to Jamie E. It truly was one of the most wonderful stays in San Francisco ever! That said I just can't see staying any where else. We will be back.

Took 15 for valet upon arrival and 30 mins to receive luggage.

Went for one night had a great stay. Hotel is very nice. Staff was very friendly and had a room ready for us when we arrived early.

The room was in great condition and the bed was exceptionally comfortable. The bathroom amenities were great and the heated toilet seat was much appreciated ;). The lobby/eating area is beautiful, but we did not spend much time actually in the hotel to admire it. Front desk staff and concierge were very helpful. Overall, we had a wonderful stay and were disappointed to only be here for 1 night. But even for 24h in San Francisco, this hotel seemed to be in a good location for us to reach most of the thing we wanted to visit.

Beautiful hotel, rooms were large, comfortable beds and nice bathrooms. Staff nice. Valet is a little slow so call 30 minutes before going down.

The hotel is very beautiful. The room was large and adequate. Only negative was that you can hear people in hallway and the adjoining room you heard murmur of the tv. Didn't eat at restaurant but it always was crowded. There were lots of functions going on and lots of people come in off streets to view lobby

2 New Montgomery St San Francisco CA

Hotel highlights

  • Walking distance to San Francisco Museum of Modern Art and Moscone Convention Center
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Downtown San Francisco, Palace Hotel, a Luxury Collection Hotel, San Francisco is within a 10-minute walk of popular sights such as San Francisco Museum of Modern Art and Moscone Convention Center. This 556-room, 5-star hotel has 2 restaurants, an indoor pool, and a fitness center.


Dining

Enjoy dining at Garden Court, one of 2 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

A 48-inch flat-screen TV comes with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds sport Frette Italian sheets and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include free weekday newspapers, free bottled water, and a laptop-compatible safe.


Property features

At Palace Hotel, a Luxury Collection Hotel, San Francisco, guests enjoy an indoor pool, a fitness center, and a spa tub. Valet parking is available for USD 84 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this luxury hotel include WiFi in public areas, a conference center, and a business center.

Room options

Suite (Palace)

King 1 | Sleeps 3

Deluxe Suite

King 1 | Sleeps 3

Junior Suite

King 1 | Sleeps 2

Grand Room (Grand Deluxe)

King 1 | Sleeps 3

Guest reviews for Palace Hotel, a Luxury Collection Hotel, San Francisco

Everyone (57) Couples (44) Business (25) Family (23) Friends (12) Other (9)
5
Friends

Very beautiful inside. Very big and comfortable bed. Very good location. I like the restroom best!

By on Mar 21, 2019

5
Partner Couples

The place was beautiful and classy. It was a fast and easy check in. The staff there were helpful and friendly. The hotel is very nicely located amongst restaurants and shopping. I enjoyed my stay.

By on Mar 18, 2019

4
Everyone

Excellent location, grand and almost over-the-top traditional big city hotel with lots of amenities and services. Room was large and comfortable. Because it was an inside courtyard room, minimal traffic noise, but there were various compressors and service units with background noise when window was opened. Service was pleasant but did not always follow through on requests (extra luggage stand, refill toilet paper, etc.) Health club and swimming pool were great, except that the Jacuzzi hot tub was too small for the number of users. Parking with the hotel lot is extortionate.

By , from Tijuana, BCN, mx on Mar 4, 2019

5
Everyone

Great hotel! Small rooms and small bathroom not to much space

By on Jan 11, 2019

5
Everyone

This is my favorite Hotel in San Fran so hard to say anything bad BUT last time I was there I used the pool and the stairs into the pool are still slippery. Not sure why there isn't any anti slip traction on the ladders.

By on Jan 4, 2019

4
Everyone

By on Jan 1, 2019

5
Everyone

Love palace . Stayed many times . I will return again . Wish I could live here

By on Dec 24, 2018

1
Everyone

Low rating because the hotel doesn't pay a living wage to its employees. There was a strike and I would have never stayed there should I've known this

By , from Chicago on Oct 21, 2018

5
Everyone

Palace is my absolute favorite place in San Francisco . And I’ve lived here for 30 plus years . I think you should let me live here ? That would be an incredible gesture and possible ? Proving giant cooperations REALLY CARE . Thank you I’ll be back

By , from San Francisco on Sep 23, 2018

5
Everyone

Nice location between Market and Mission! Outstanding customer service at the Palace.

By on Sep 11, 2018

Palace Hotel, a Luxury Collection Hotel, San Francisco

2 New Montgomery St, San Francisco, CA 94105