there was dust in the bedroom and bathroom. no room service was available due to huge demand. no bottled water provided in the room. it was located in a nice are though.
Claims that this hotel offers "self parking" are completely false advertising. They will direct you to nearby garages. Those garages offer no in-and-out privileges, aren't physically connected to the hotel, and can't be billed to your room. They also fill up at night so you're not even guaranteed a spot.
Iconic SF hotel by the Embarcadero. Rooms recently redone and modernized.
Great location
Very nice. Clean and at a great price. Perfect location
Great stay, great location!
Nice
Hotel was nice. I like the remodeling they did. Loud, very loud, music from a wedding party. Front desk said it would end at 10 pm and it did shortly after 10, but ruined our experience for the evening. Next night was quiet and pleasant.
Very nice hotel, I will stay in this hotel next time I go, beautiful, convenient transportation, you can walk to the seaside, the view of outside from room is beautiful, it makes people feel very comfortable, the room is also good, clean and spacious, except that the parking is far away, Everything else are great.
Even though they are renovating the hotel at the moment, you did were not one bit bothered by the work they did. The only Problem is, when you check in after 10 pm and come straight from the airport, there is no way that you can purchase water in the hotel. Maybe a wending mashine would be nice.
Individuals were friendly and helpful. It was a long walk to get to the ice machine and to places in the Atrium.
We've been staying at this hotel everytime we visit San Francisco, for approximately 10 years. We always book a room with a balcony and bay view, which we absolutely love! When we 1st stayed here, they offered room service and had a delicious breakfast menu. After several years, they changed the menu, then eventually did away with room service meals completely. We were disappointed, but not enough to keep us from coming back. We started using food delivery options, which worked great. The pandemic came along and we didn't notice any drawbacks or issues with our stays. That brings us to our most recent stay, in April 2022. Things were going as expected, we checked in, got our room and decided to order some food. Placed our UberEats order and waited for our delivery. About 45 minutes later, we got a text from the UberEats driver, saying he was not allowed to deliver our order to our room and was instructed to leave our food at the front desk. Our initial thought was that hotel staff would deliver our food but we were wrong. Nobody delivered our food, or told us where exactly our food was. When we finally tracked it down, about 30 more minutes had passed and my husband had to physically go downstairs to get it. The next day we tried food delivery again, got the same result, but this time we asked the front desk staff if they could bring up our food. They said "I'll see if I can find someone" We come here to relax, not to scramble around like we can do at home.
Great
It's amazing that they are in the process of renovations. It did not interrupt any of my sleep or stay, but the current aesthetic and details in the hotel are good.
there was dust in the bedroom and bathroom. no room service was available due to huge demand. no bottled water provided in the room. it was located in a nice are though.
Dear Itzel, It was a pleasure having you as our guest at Hyatt Regency San Francisco. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.-Hyatt Regency San Francisco
Dear Katrina, Thank you for rating your experience at Hyatt Regency San Francisco. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. -Hyatt Regency San Francisco
Claims that this hotel offers "self parking" are completely false advertising. They will direct you to nearby garages. Those garages offer no in-and-out privileges, aren't physically connected to the hotel, and can't be billed to your room. They also fill up at night so you're not even guaranteed a spot.
Dear Aly, Thank you for choosing to stay with us and for sharing your review online. Our aim is to provide an exceptional experience to all our guests; therefore, we regret not meeting your expectations. We have also taken note of your additional comments, and we would like to share we do offer valet parking service for a fee. Our location is a popular destination, so parking spaces are in high demand from time to time. On your next visit, please know we will do our best to help you with this situation. We are grateful for your feedback, and we hope you will provide us with another opportunity to provide you with a more gratifying experience.-Hyatt Regency San Francisco
Iconic SF hotel by the Embarcadero. Rooms recently redone and modernized.
Dear Jeremy, Thank you for sharing about your stay at Hyatt Regency San Francisco. We appreciate the flattering remarks and are glad you enjoyed everything about your visit. We love providing a seamless travel experience with our outstanding location and modern accommodations. Thank you for choosing us, and we look forward to your return!-Hyatt Regency San Francisco
Great location
Dear Edwin, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency San Francisco again soon!-Hyatt Regency San Francisco
Very nice. Clean and at a great price. Perfect location
Dear Joseph, Thank you for choosing Hyatt Regency San Francisco and taking the time to post your review. We are glad you were pleased with our well-kept accommodations and that our convenient location worked well for you. It is a pleasure to know you enjoyed all that we have to offer. We hope that we will have a chance to serve you again in the future and wish you a happy season of festivities.-Hyatt Regency San Francisco
Dear Joshua, Thank you for the perfect rating. We are glad you had a wonderful time at Hyatt Regency San Francisco. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.-Hyatt Regency San Francisco
Great stay, great location!
Dear Krista, Thank you for choosing Hyatt Regency San Francisco and sharing your experience. We are glad you enjoyed your time with us and that our location worked well for you. Thank you again for your generous rating. We look forward to your next visit! -Hyatt Regency San Francisco
Nice
Dear Oscar, Thank you for the great review and for choosing us during your visit to San Francisco. It is always exciting to know that we exceeded our guest's expectations. It was a pleasure hosting you at Hyatt Regency San Francisco, and we hope to see you again soon. -Hyatt Regency San Francisco
Dear Minasadat, Thank you for being our guest and for the feedback. We regret the oversights in the preparation of your room, and we apologize for the inconvenience caused. We have discussed this with our housekeeping associates, and steps are being taken to ensure this is not repeated. We are also sorry that the changes to our housekeeping policies impacted your visit and regret the difficulties endured. We certainly understand the frustration you must have felt and appreciate your patience in these matters. Thank you again for your constructive feedback as this helps us improve going forward. We are grateful for your patronage and hope you will revisit as we would welcome another opportunity to make your next stay exceptional.-Hyatt Regency San Francisco