Fantastic stay. very convenient location. room was nice too. enjoyed delicious food at ferry terminal.

Great location across from the Ferry Building and walk along the Embarcadero.

Extra $30 Destination Fee. Parking $34 Extra. No where is this listed or displayed until you show up.

Room is very noice at night. Bed, mattress and others are very standard. Not worth for $300/night

Nice hotel in good location across from the Ferry Building.

We absolutely love this hotel and stay there everytime we come to San Francisco. I it is very cool and great service. Very clean and great views!

Great convenient location. Very nice lobby and rooms were comfortable.

Location is great. room service selection is very lacking. This area of San Francisco closes early so late night food choices are poor. Plan to avoid eating here.

Nice hotel. Only wish the bathroom had a exhaust vent.

Ok this may be long but I just want you all to understand what you are getting into when staying at this place. So we get to the hotel and they say that they have no reservation for our stay. I paid orbitz a couple thousand dollars to stay here so I had to go back and forth with orbitz and the hotel to get this resolved and of course they both pointed the finger at each other. I got an upgraded room and all was good (pics are of the view from our room of the Bay Bridge in the morning and at night) Then we go to the concierge who sales us 3 Alcatraz combo tickets for several hundred dollars and we were happy because we were able to go to Alcatraz. We were told to go to the departure area and they would have our tickets. We did just that and they had no idea what we were talking about. So I call the concierge and she had absolutely no idea what I was taking about, I asked to speak with a Mgr and she claimed there wasn’t one so I re-explained everything again and she put me on hold for seemed like forever. Came back and proceeded to tell me that Alcatraz doesn’t have our tickets, I nearly losses it because I had told HER that from the beginning. In the end she was absolutely no help and we had to go to the headquarters of the broker for our tickets. So to wrap it all up the reservations and the concierge departments have no idea what is going on half the time. Other than that the room was clean and great. I can say I won’t be staying at Hyatt again.

I chose it because of its proximity to the SF Marathon Start Line but I wouldn’t stay there again. My morning coffee was $7, and the valet parking $65. Having said that, the staff was very kind and the hotel clean and lovely. Just really not a good value.

Close to all the sightseeing! We walked everywhere! Everyone so friendly!

The view from the window was awesome (see pic) and we enjoyed staying at this hotel. We loved the room, staffs and all services!!! But, if we are to say a negative thing..., there is no microwave in the room. We ate out and brought some leftover back, but we couldn't heat it up for a late night snack. But, that's about it. You'll love this place. 5 stars!!!

Great location downtown and close to the ferry terminal. Lots of transportation just outside the front door. Great staff, very friendly and very helpful.

The building structure and amenities were excellent

A perfect place to stay if visiting San Francisco.

It was a great stay. The room was modern, clean, beautiful and located away from other rooms so you are not disturbed by any noise. We were very comfortable and it helped us unwind after a 5 hr drive. The bed was really comfortable. There's a fridge in the room which was very convenient. I would say the toilet is a bit tiny. There were 2 stone soap dishes allocated in the shower area. One at a low regular level. But another one at a higher level which happened to be right near my head. I managed to hit my head twice on that stone that was sticking out and taking wrong space in the shower wall area. Also it was shocking to see homeless people around the hotel, just around the corner where you exit the hotel onto the street. You walk out and straight away the urine smells hits your nostrils. The lobby lounge area is the most amazing area in the hotel and it is the coolest space in the hotel. So much beautiful, relaxing an positive energy coming from that space. The overall experience was excellent. I would definitely recommend this hotel to all potential guests. It is comfortable and relaxing. It is also located at a convenient distance from most tourist attractions. I liked the fact that the tap water is potable.

Clean room; friendly staff. The clock tower nearby might be an attraction but it starts rings at 8am so that might bother those who are light sleepers.