Dear Hyatt Guest Relations Team,
I am writing to formally express my disappointment regarding our recent stay at your hotel, which was intended to be a special celebration for my daughter’s birthday.
Upon check-in, we were assigned Room 1512, which we had specifically booked and paid extra for due to its bridge view. This view was an important part of making my daughter’s birthday memorable. We also utilized valet parking and requested luggage assistance upon arrival. Unfortunately, our luggage never arrived at the room. After waiting for assistance that never came, I had to contact the front desk, who then searched for our belongings. Ultimately, we were forced to locate our luggage ourselves and bring it to the room, which was both frustrating and inconvenient—especially while traveling with children.
Later that evening, we discovered that the carpet in Room 1512 was wet, likely due to storm-related issues or a water leak. We waited over an hour for maintenance, only to be informed that the issue could not be resolved and that we would need to change rooms. This delay was extremely disruptive, particularly as we were traveling with young children.
We were then moved to Room 1023, which unfortunately also had a water leak, forcing us to relocate yet again. Our final room assignment was Room 1732. By this point, we were completely exhausted from multiple room changes and prolonged waiting periods. Additionally, this room did not meet the standards or expectations