6/10 Okay
SYLVIA
Traveled with family and small children, Traveled with family
Jun 14, 2025
Liked: Property conditions & facilities
This property is medium sized, you can easily get to the pools and restaurants.
This property had a japanese restaurant, Mexican restaurant, a grill restaurant, a general buffet, a coffee shop and pool side shack. A pool bar is only available at the adult only pool.
The property had several activities plan through the day, from archery by the beach to aquaerobics and Latin night, these where all fun.
The good and the bad you should know about:
Restaurants
-short staffed, long waits to enter every restaurant except the general buffet.
-food is not great, lacks flavor, have been to many all inclusive, this has the worst desserts and the least tasty food.
-staff is tired so they can be pretty cold customer service wise.
- breakfast service is short in desert/coffee spoons so you can only get them upon request... They are short staffed so your food gets cold by the time you get them.
- buffets are short of serving utensils, think 3 serving spoons or spatulas for 6 desserts... It becomes a mess, at some point i even do people having to grab the fruit with their hands!
-cleanliness is just ok
Activities
- i didn't see any activities start at the listed time, this was disappointing but at least the staff was very very nice.
Reception staff
- Are not happy if you try to change money for tips, you are told at check in that the front desk can provide you with change, but when you go they clearly don't want to do that.
Housekeeping
- the housekeepers are so kind.
SYLVIA
Stayed 7 nights in Jun 2025