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Recent guest reviews

Very nice hotel, great restaurant and an exceptional staff!

Hotel Zetta is always my first choice of hotels to stay in San Francisco. The bar/restaurant are nice choices with great selection and the amenities are great. I think it’s an absolutely wonderful touch that they provide a minibar credit each night if you “go green” and opt to not have your room serviced that day. For a short stay, this is a great perk. Only knock is some of the surrounding streets can get a little sketchy late at night, but thanks to Hotel Zetta’s lounge and amenities, there’s really not even a reason to venture out at night. Typically there are even some locals that hang out at the bar there and it’s not all just hotel guests so it’s a cool vibe.

The lovely lady (Valerie?) that checked us in was wonderful throughout the stay, kind and helpful (especially eager to give us restaurant and bar recommendations. The hotel lobby was nice but that’s where it ended. The rest of it was maybe 3 stars. Rooms were acceptable if that’s what we had expected, but nothing great by any means. Good hotel for 2 nights if you have your expectations in check. But don’t come here hoping for a 4 star.

I booked the wrong day by mistake and the hotel was very accommodating to change the date. It's right in the hear of downtown San Francisco. Don't need to drive anywhere to shop or eat. Very classy place. They allow pets too.

Pros: Excellent location, good front desk staff, comfortable bed, quiet. Cons: horrible exercise room (bike in particular), hotel room a bit smaller than expected based on published square feet, bathroom lacks shelf to store personal items (I had to put them on the desk in the bedroom), housekeeping staff wasn't able to service my room despite the fact that I was out of the room over 6 hours between 9 AM and 4 PM.

Great location. Fantastic bar and game area. Really friendly staff - very willing to give directions/suggestions.

I found Hotel Zetta on Orbitz and the price was good and the reviews were great so I took a chance. The hotel exceeded our expectations. It is a bustling area of the city which made walking to all the different areas easy enough, and it's right off the Powell St. Bart exit so getting there from the airport was inexpensive and easy. The bed was so comfortable! We both felt it was a roomy-room especially for the city, and it was clean and not cluttered. We made use of the complimentary $10 toward the mini-bar if you don't have room service...which was awesome. The reason I really want to highlight this hotel though, is that they went over and above...and I mean over and above to help me out...even after I checked out. We were in a hurry to get to the airport to catch a plane and we ran across the street (with all our luggage) to grab a quick bite. It wasn't until I got to the airport to check in I realized I didn't have my backpack and I panicked trying to remember where I left it. I called the hotel, and they check the room...and no not there. I called the cafe across the street, and they said they didn't see it. The cafe called back in about ten minutes and had found it! They wouldn't/couldn't run it across the street to the hotel. I was already at the airport. I called Hotel Zetta, and they sent someone to get it for me! We ordered a FedEx label online and they boxed it and sent it. I appreciate this so much! Just a really great vibe the entire time. Thank you!

We booked this hotel, because it appeared to be different (in a good way) and in the middle of everything. Location: However, every food place, coffee shop, bakery, and brewery we wanted to try was about 1.3-3.0 miles away, so we had to resort to Uber’s when we would have rather been able to walk to each place. It is a hotel convenient to and from the airport. Inside: The lobby is a ton a fun, cool sitting areas, a bar, pool tables, etc. The stairs are also beautifully graffitied. The room was much to be desired. A bit larger than some other San Francisco hotels I’ve stayed in, but overall fairly basic with a shower that has a whole cut out in the middle, allowing lots of water to leak through. Worth it? For the price, I’ve come across other hotels that have nicer in-room aesthetics. I would also strongly suggest staying closer to north beach for touristy attractions or farther into mission for a modern and tasty food/coffee/beer scene. For two nights it cost about $550 with the guest amenity fees (which is ridiculous, those should be built in in the first place), I would recommend this place if you’re able to pay about $200 less, but at this price it’s too much.

Hotel is located very close to Union Square. Spacious and very clean rooms. Valet parking is very expensive but information about self-parking in public parking garage was provided. Almost no VIP amenities although the Hotel is rated as VIP Hotel in Orbitz.

Excellent location - next to BART station, and Market Street.

The Zetta is a by-product of the quest for design hotel leadership without the thoughtful design. While some may appreciate the lounge and game-room atmosphere of the lobby, this property is more focused on gimmicks than delivering a good hard product. The rooms are relatively dark (and are mostly facing air shafts rather than the street), feature noisy HVAC, and, at least in the case of my room, are only marginally clean.

Wonderful Boutique Hotel! I were certainly return there next time.

This room is so small and the hotel is really old in its history but it just renew. And more important thing is the south of the hotel is really really dangerous at midnight , don't go there. Because when I went out 1:00 am, it was full of strang and homeless people over there. But overall this hotel is 3.5.

Well appointed room beautifully designed and a great common area with lots of games. Fun for all.

games in the lobby, beautifully modern room. Luxury amenities and design.

You walk in and the first thing you notice is the 2 story Plinko that rises up from the wall up to the 2nd floor balcony. Up on the balcony are more games - so it's a fun spot for kids and adults alike. Our room was on the interior, and even though it's a block from Market and Mission Streets, we could not hear a thing at night! The staff was very welcoming, and the rooms (while city-small) are very comfortable and well-equipped, well-stocked and well-lit (surprising in hotels nowadays). We would definitely go back to this hotel!

Bad view. Small room. Unclean. Poor maid service. Unmade bed no daylight bedroom do small bathroom door slams into furniture

5th St San Francisco CA

Hotel highlights

  • Walking distance to Westfield San Francisco Centre and Warfield Theater
  • Free WiFi in public areas
  • Onsite dining
  • Fitness center

Located in Downtown San Francisco, Hotel Zetta San Francisco is adjacent to Westfield San Francisco Centre and within a 5-minute walk of other popular sights like Warfield Theater. This 116-room, 4-star hotel has a restaurant along with conveniences like a fitness center and a 24-hour business center.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Cooked-to-order breakfast is offered for a fee each morning from 7 AM to 1 PM.


Rooms

All 116 rooms feature refrigerators, minibars, and espresso makers. Guests can expect WiFi and 46-inch LCD TVs with satellite channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Free newspapers, laptop-compatible safes, and phones are other standard amenities.


Property features

Guests of Hotel Zetta San Francisco enjoy a fitness center, free WiFi in public areas, and a conference center. Valet parking is offered for USD 62 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and express check-out.

Room options

Deluxe Room, 2 Double Beds

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Premier Studio, 1 King Bed, Accessible

1 King Bed | Sleeps 4

Guest reviews for Hotel Zetta San Francisco

Everyone (14) Couples (11) Business (2) Family (5) Other (2) Friends (2)
5
Everyone

By on Dec 15, 2019

Review comment responded on Dec 22, 2019

Good morning, Thank you so much for staying with us and for giving us five out of five! I am so pleased you enjoyed your stay and I look forward to welcoming you back soon. Sincerely, Mark Beevor General Manager

5
Partner Couples

Very nice hotel, great restaurant and an exceptional staff!

By on Nov 3, 2019

Review comment responded on Nov 4, 2019

Dear Andy, Thank you so much for staying with us and thank you for your wonderful review. I am so pleased you enjoyed your stay and I look forward to welcoming you back again soon. Sincerely, Mark Beevor General Manager

5
Everyone

By on Jun 24, 2019

Review comment responded on Jun 25, 2019

Good evening and thank you so much for giving us five out of five! That is fantastic and something we do not take lightly. I am thrilled you enjoyed your stay and I look forward to being able to welcome you back in the near future. Sincerely, Mark Beevor General Manager

5
Everyone

By on May 28, 2019

Review comment responded on May 29, 2019

Good morning, Thank you so much for your choosing to stay with us and thank you for giving us five out of five. This is not something we take lightly. I am so pleased you enjoyed your stay and I look forward to welcoming you back soon. Sincerely, Mark Beevor General Manager

5
Everyone

Hotel Zetta is always my first choice of hotels to stay in San Francisco. The bar/restaurant are nice choices with great selection and the amenities are great. I think it’s an absolutely wonderful touch that they provide a minibar credit each night if you “go green” and opt to not have your room serviced that day. For a short stay, this is a great perk. Only knock is some of the surrounding streets can get a little sketchy late at night, but thanks to Hotel Zetta’s lounge and amenities, there’s really not even a reason to venture out at night. Typically there are even some locals that hang out at the bar there and it’s not all just hotel guests so it’s a cool vibe.

By , from San Francisco, CA on Nov 4, 2018

Review comment responded on Nov 5, 2018

Dear Steve, Thank you so much for your wonderful review. We love being your first choice when you come to San Francisco. I am so pleased the amenities and programs we have in the hotel work so well for you. Thank you again for your review and I look forward to welcoming you back very soon. Sincerely, Mark Beevor General manager

3
Everyone

The lovely lady (Valerie?) that checked us in was wonderful throughout the stay, kind and helpful (especially eager to give us restaurant and bar recommendations. The hotel lobby was nice but that’s where it ended. The rest of it was maybe 3 stars. Rooms were acceptable if that’s what we had expected, but nothing great by any means. Good hotel for 2 nights if you have your expectations in check. But don’t come here hoping for a 4 star.

By on Aug 28, 2018

Review comment responded on Sep 14, 2018

Good morning! Thank you so much for choosing to stay with us and for your review. Please accept sincere apologies for what was clearly not a great stay. If you could contact me at the hotel I would very much like to hear what happened as your comments are certainly concerning. I do want to thank you for your kind words about Valerie. She takes a huge amount of pride in her work and I know she will be thrilled to read your review. Thank you again for staying with us and I very much to hope to connect with you soon. Sincerely, Mark Beevor General Manager

5
Everyone

I booked the wrong day by mistake and the hotel was very accommodating to change the date. It's right in the hear of downtown San Francisco. Don't need to drive anywhere to shop or eat. Very classy place. They allow pets too.

By , from Seattle WA on Jun 23, 2018

Review comment responded on Jun 25, 2018

Dear Vince, Thank you so much for choosing to stay with us and for taking the time to write your review. I am so pleased you enjoyed your stay and that the team were flexible with changing your stay. Mistakes happen. I am glad you found our location so convenient. We really have the city on our door step and there is so much to see. Thank you again for staying with us and I look forward to welcoming you back in the near future. Sincerely, Mark Beevor General Manager

3
Everyone

Pros: Excellent location, good front desk staff, comfortable bed, quiet. Cons: horrible exercise room (bike in particular), hotel room a bit smaller than expected based on published square feet, bathroom lacks shelf to store personal items (I had to put them on the desk in the bedroom), housekeeping staff wasn't able to service my room despite the fact that I was out of the room over 6 hours between 9 AM and 4 PM.

By on Apr 25, 2018

Review comment responded on Apr 28, 2018

Good morning! Thank you so much for choosing to stay with us and thank you for your review. Thank you for your feedback in regards to the gym and shelving in the bathroom. Feedback like this helps us make changes based on our guests needs. Thank you also your kind comments on our staff. They take a great deal of pride in looking after our guests and I know they will be thrilled to see your comments. Thank you again for staying with us and I very much hope that I will be able to welcome you back in the near future. Sincerely, Mark Beevor General Manager

5
Everyone

Great location. Fantastic bar and game area. Really friendly staff - very willing to give directions/suggestions.

By on Apr 2, 2018

Review comment responded on Apr 2, 2018

Good afternoon! Thank you so much for staying with us and for your feedback. I am so pleased you enjoyed your stay. Thank you for highlighting the team. They truly enjoy looking after our guests and I feel very lucky to work with them each and every day. Thank you again staying with us and I hope to welcome you back again soon. Sincerely, Mark Beevor General Manager

5

awesome hotel with amazing staff!!

Everyone

I found Hotel Zetta on Orbitz and the price was good and the reviews were great so I took a chance. The hotel exceeded our expectations. It is a bustling area of the city which made walking to all the different areas easy enough, and it's right off the Powell St. Bart exit so getting there from the airport was inexpensive and easy. The bed was so comfortable! We both felt it was a roomy-room especially for the city, and it was clean and not cluttered. We made use of the complimentary $10 toward the mini-bar if you don't have room service...which was awesome. The reason I really want to highlight this hotel though, is that they went over and above...and I mean over and above to help me out...even after I checked out. We were in a hurry to get to the airport to catch a plane and we ran across the street (with all our luggage) to grab a quick bite. It wasn't until I got to the airport to check in I realized I didn't have my backpack and I panicked trying to remember where I left it. I called the hotel, and they check the room...and no not there. I called the cafe across the street, and they said they didn't see it. The cafe called back in about ten minutes and had found it! They wouldn't/couldn't run it across the street to the hotel. I was already at the airport. I called Hotel Zetta, and they sent someone to get it for me! We ordered a FedEx label online and they boxed it and sent it. I appreciate this so much! Just a really great vibe the entire time. Thank you!

By , from Encinitas CA on Feb 16, 2018

Review comment responded on Mar 3, 2018

Dear Sara, Thank you so much for taking the time to write your review and for giving us five out of five. That is really kind. It sounds like the end of your stay was fairly exciting and I am thrilled that our team were able to jump in and help save the day! I am very lucky to have such a passionate team to work with and I am so pleased your story has a happy ending. Thank you again for taking the time to write and I very much hope we will see you again soon. Sincerely, Mark Beevor General Manager

Hotel Zetta San Francisco

55 5th St, San Francisco, CA 94103
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