Internet terribly slow. Could never do my work online from room cause it's terribly slow. Absolutely not helpful to business travelers
Loved the room and the location. The staff was also so nice.
Cassidy at the front desk was amazing during our checkin. She was pleasant and knowledgable being that we were out-of-towners. Our room was clean and sheik. The hotel is located in a prime area close to stores and shopping. We had some difficulty at breakfast one morning. We walked in and there wasn't a host so we asked an employee should we just seat ourselves and he told us to just wait. The same guy ended up being our server. His service was terrible. We had questions about the menu he wasn't really interested in answering I guess because he was in a hurry, although there were only about 7 patrons at the time, including us. We finally ordered our breakfast which took long than it should have but nonetheless the food was just okay for what we paid (basically overpriced). Our server never came back to tell us "your food will be out shortly" or asked us if there was anything we needed. Terrible service. He was more concerned with closing out checks at the register than engaging with guests. There was another female employee who was more helpful, but only when asked. We paid $66 for one french toast & bacon, one continental breakfast (3 croissants & fruit) and two glasses of orange juice. Overall, it was a pleasant stay and when I visit again, I would stay at Hotel Zelos but NEVER AGAIN WILL WE HAVE BREAKFAST OR DINNER AT THE ONSITE RESTAURANT.
Love this hotel, so modern and clean. Rooms are very upscale, clean, slept very well. Good views
Excellent location, nice hotel, well maintained, staff very friendly, restaurant very pricey
The hotel is nicely decorated and modern. However, the hotel was undergoing construction during our stay in the room right next to us. There were two nights where we starting hearing noise outside our door starting at 6-7 am in the morning. Not great when you are on vacation and can't even sleep in. Our room was ultimately switched to a more quiet area, which I appreciated but I feel that we should not have been given the room next to a construction area in the first place.
I think service was very friendly and they were very helpful the hotel was currently redone and clean the room was small but well done. Thanks
Very helpful staff and a great clean room. Perfect location for getting around town.
Great location and spacious room. Staff was helpful but seemed to be tired. I was able to do a late check-out because it's an Orbitz VIP hotel. I used valet parking for one night but was charged twice. The mistake was quickly corrected and I was refunded the money. This wouldn't be my first choice for SF hotels, but would reconsider if the rates were right.
Convenient location, fiendly staff and spacious room.
Excellent location close to shopping and museum as well as freeway
Hotel was OK, nice proximity to AT&T Park but the room showed it's age. We'd look elsewhere the next time we decide to stay in SF Union Square area.
The luxury room was nice. The bathroom was huge and thr jacuzzi tub was quite relaxing
Located in Downtown San Francisco, Hotel Zelos San Francisco, a Viceroy Urban Retreat is within a 5-minute walk of sights such as Westfield San Francisco Centre and Union Square. This 202-room, 4-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
All of Hotel Zelos San Francisco, a Viceroy Urban Retreat's 202 soundproofed rooms provide free newspapers, laptop-compatible safes, and phones. TVs come with pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.
Renovated in 2019, Hotel Zelos San Francisco, a Viceroy Urban Retreat offers a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for USD 55.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.
Internet terribly slow. Could never do my work online from room cause it's terribly slow. Absolutely not helpful to business travelers
Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.
Loved the room and the location. The staff was also so nice.
Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.
Cassidy at the front desk was amazing during our checkin. She was pleasant and knowledgable being that we were out-of-towners. Our room was clean and sheik. The hotel is located in a prime area close to stores and shopping. We had some difficulty at breakfast one morning. We walked in and there wasn't a host so we asked an employee should we just seat ourselves and he told us to just wait. The same guy ended up being our server. His service was terrible. We had questions about the menu he wasn't really interested in answering I guess because he was in a hurry, although there were only about 7 patrons at the time, including us. We finally ordered our breakfast which took long than it should have but nonetheless the food was just okay for what we paid (basically overpriced). Our server never came back to tell us "your food will be out shortly" or asked us if there was anything we needed. Terrible service. He was more concerned with closing out checks at the register than engaging with guests. There was another female employee who was more helpful, but only when asked. We paid $66 for one french toast & bacon, one continental breakfast (3 croissants & fruit) and two glasses of orange juice. Overall, it was a pleasant stay and when I visit again, I would stay at Hotel Zelos but NEVER AGAIN WILL WE HAVE BREAKFAST OR DINNER AT THE ONSITE RESTAURANT.
Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.
Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.
Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.
Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.
Love this hotel, so modern and clean. Rooms are very upscale, clean, slept very well. Good views
Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.
Excellent location, nice hotel, well maintained, staff very friendly, restaurant very pricey
Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.
The hotel is nicely decorated and modern. However, the hotel was undergoing construction during our stay in the room right next to us. There were two nights where we starting hearing noise outside our door starting at 6-7 am in the morning. Not great when you are on vacation and can't even sleep in. Our room was ultimately switched to a more quiet area, which I appreciated but I feel that we should not have been given the room next to a construction area in the first place.
Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.
Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.