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Recent guest reviews

Internet terribly slow. Could never do my work online from room cause it's terribly slow. Absolutely not helpful to business travelers

Loved the room and the location. The staff was also so nice.

Cassidy at the front desk was amazing during our checkin. She was pleasant and knowledgable being that we were out-of-towners. Our room was clean and sheik. The hotel is located in a prime area close to stores and shopping. We had some difficulty at breakfast one morning. We walked in and there wasn't a host so we asked an employee should we just seat ourselves and he told us to just wait. The same guy ended up being our server. His service was terrible. We had questions about the menu he wasn't really interested in answering I guess because he was in a hurry, although there were only about 7 patrons at the time, including us. We finally ordered our breakfast which took long than it should have but nonetheless the food was just okay for what we paid (basically overpriced). Our server never came back to tell us "your food will be out shortly" or asked us if there was anything we needed. Terrible service. He was more concerned with closing out checks at the register than engaging with guests. There was another female employee who was more helpful, but only when asked. We paid $66 for one french toast & bacon, one continental breakfast (3 croissants & fruit) and two glasses of orange juice. Overall, it was a pleasant stay and when I visit again, I would stay at Hotel Zelos but NEVER AGAIN WILL WE HAVE BREAKFAST OR DINNER AT THE ONSITE RESTAURANT.

Love this hotel, so modern and clean. Rooms are very upscale, clean, slept very well. Good views

Excellent location, nice hotel, well maintained, staff very friendly, restaurant very pricey

The hotel is nicely decorated and modern. However, the hotel was undergoing construction during our stay in the room right next to us. There were two nights where we starting hearing noise outside our door starting at 6-7 am in the morning. Not great when you are on vacation and can't even sleep in. Our room was ultimately switched to a more quiet area, which I appreciated but I feel that we should not have been given the room next to a construction area in the first place.

I think service was very friendly and they were very helpful the hotel was currently redone and clean the room was small but well done. Thanks

Very helpful staff and a great clean room. Perfect location for getting around town.

Great location and spacious room. Staff was helpful but seemed to be tired. I was able to do a late check-out because it's an Orbitz VIP hotel. I used valet parking for one night but was charged twice. The mistake was quickly corrected and I was refunded the money. This wouldn't be my first choice for SF hotels, but would reconsider if the rates were right.

Convenient location, fiendly staff and spacious room.

Excellent location close to shopping and museum as well as freeway

Hotel was OK, nice proximity to AT&T Park but the room showed it's age. We'd look elsewhere the next time we decide to stay in SF Union Square area.

The luxury room was nice. The bathroom was huge and thr jacuzzi tub was quite relaxing

4th St. San Francisco CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center
  • 24-hour business center

Located in Downtown San Francisco, Hotel Zelos San Francisco, a Viceroy Urban Retreat is within a 5-minute walk of sights such as Westfield San Francisco Centre and Union Square. This 202-room, 4-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and a 24-hour business center.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a full breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.


Rooms

All of Hotel Zelos San Francisco, a Viceroy Urban Retreat's 202 soundproofed rooms provide free newspapers, laptop-compatible safes, and phones. TVs come with pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.


Property features

Renovated in 2019, Hotel Zelos San Francisco, a Viceroy Urban Retreat offers a 24-hour gym, free WiFi in public areas, and conference space. Valet parking is available for USD 55.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and free newspapers.

Room options

Luxury Room, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 2

Executive Room, 1 King Bed

1 King Bed | Sleeps 2

Deluxe Suite

1 King Bed | Sleeps 4

Guest reviews for Hotel Zelos San Francisco, a Viceroy Urban Retreat

Everyone (22) Couples (6) Family (1)
5
Everyone

By on Feb 17, 2020

Review comment responded on Feb 17, 2020

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

4
Partner Couples Business Business

Internet terribly slow. Could never do my work online from room cause it's terribly slow. Absolutely not helpful to business travelers

By on Jan 17, 2020

Review comment responded on Jan 18, 2020

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

5
Business Business

Loved the room and the location. The staff was also so nice.

By on Jan 12, 2020

Review comment responded on Jan 12, 2020

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

5
Partner Couples

Cassidy at the front desk was amazing during our checkin. She was pleasant and knowledgable being that we were out-of-towners. Our room was clean and sheik. The hotel is located in a prime area close to stores and shopping. We had some difficulty at breakfast one morning. We walked in and there wasn't a host so we asked an employee should we just seat ourselves and he told us to just wait. The same guy ended up being our server. His service was terrible. We had questions about the menu he wasn't really interested in answering I guess because he was in a hurry, although there were only about 7 patrons at the time, including us. We finally ordered our breakfast which took long than it should have but nonetheless the food was just okay for what we paid (basically overpriced). Our server never came back to tell us "your food will be out shortly" or asked us if there was anything we needed. Terrible service. He was more concerned with closing out checks at the register than engaging with guests. There was another female employee who was more helpful, but only when asked. We paid $66 for one french toast & bacon, one continental breakfast (3 croissants & fruit) and two glasses of orange juice. Overall, it was a pleasant stay and when I visit again, I would stay at Hotel Zelos but NEVER AGAIN WILL WE HAVE BREAKFAST OR DINNER AT THE ONSITE RESTAURANT.

By on Jan 3, 2020

Review comment responded on Jan 4, 2020

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

5
Everyone

By on Dec 7, 2019

Review comment responded on Dec 8, 2019

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

4
Everyone

By on Sep 1, 2019

Review comment responded on Sep 1, 2019

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

5
Everyone

By on Jul 9, 2019

Review comment responded on Jul 9, 2019

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

5
Family

Love this hotel, so modern and clean. Rooms are very upscale, clean, slept very well. Good views

By on Jun 17, 2019

Review comment responded on Jun 17, 2019

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

5
Partner Couples

Excellent location, nice hotel, well maintained, staff very friendly, restaurant very pricey

By on May 28, 2019

Review comment responded on May 29, 2019

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

3
Partner Couples

The hotel is nicely decorated and modern. However, the hotel was undergoing construction during our stay in the room right next to us. There were two nights where we starting hearing noise outside our door starting at 6-7 am in the morning. Not great when you are on vacation and can't even sleep in. Our room was ultimately switched to a more quiet area, which I appreciated but I feel that we should not have been given the room next to a construction area in the first place.

By on May 9, 2019

Review comment responded on May 16, 2019

Thank you for choosing Hotel Zelos during your visit to San Francisco. We appreciate the feedback and hope to see you in the near future.

Hotel Zelos San Francisco, a Viceroy Urban Retreat

12 4th St., San Francisco, CA 94103
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