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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property
Luxury resort on the beach, with 13 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Mini-golf
Creator video - submitted by Ariblesssed
Free daily buffet breakfast
Outdoor wedding area
Casino

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included

Explore the area

View in a map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000
  • Place, Cana Bay Golf Club
    ‪12 min walk‬
  • Place, Arena Gorda Beach
    ‪13 min drive‬
  • Place, Bavaro Beach
    ‪30 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪46 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

9.2 out of 10
Wonderful
(53 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

9.0 out of 10
Wonderful
(34 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate tub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

9.4 out of 10
Exceptional
(28 reviews)
  • 818 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

8.6 out of 10
Excellent
(11 reviews)
  • 815 sq ft
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

7.6 out of 10
Good
(4 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

7.2 out of 10
Good
(13 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 781 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

8.6 out of 10
Excellent
(4 reviews)
  • 781 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 1715 sq ft
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

8.0 out of 10
Very good
(1 review)
  • 1715 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite Economy with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Economy with Garden View

  • 775 sq ft
  • Sleeps 4

View all photos for Suite Luxury with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Luxury with Garden View

  • 775 sq ft
  • Sleeps 3

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

  • 781 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed | Minibar, in-room safe, individually decorated, desk

Deluxe Suite Double Beds & Sofa Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 781 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 781 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Suite Economy with internal view

Minibar, in-room safe, individually decorated, desk

Double Suite Economy with internal view

  • 775 sq ft
  • Sleeps 4

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About the neighborhood

Punta Cana

Located in Bávaro, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is within a few miles (5 km) of sights such as Punta Blanca Golf Course and Cana Bay Golf Club. This 1775-room, 5-star resort has 13 outdoor pools along with outdoor private hot tubs and 10 restaurants.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Cana Bay Golf Club - 12 min walk - 0.6 miles
  • Arena Gorda Beach - 13 min drive - 1.5 miles
  • Cocotal Golf and Country Club - 19 min drive - 6.5 miles
  • Los Corales Beach - 22 min drive - 8.1 miles
  • Bavaro Beach - 30 min drive - 10.3 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪Quisqueya - ‬14 min drive
  • ‪La Altagracia - ‬14 min drive
  • ‪Kaori - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Sports Bar - ‬13 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Luxury resort on the beach, with 13 outdoor pools
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort features a private beach, a golf course, and a full-service spa. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this all-inclusive resort include 13 outdoor pools, a free water park, and a nightclub.
Guests can expect free WiFi and TVs with satellite channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Outdoor private hot tubs, furnished balconies, and minibars are also standard.
Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a health club, a hot tub, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Things to do

  • 13 outdoor pools
  • 18-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Lazy river
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (65,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per pet, per stay
  • Dogs and cats only

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Nearby construction work may cause some noise disturbance.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Frequently asked questions

Are there all-inclusive options at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include volleyball, water fitness classes, and bicycling.

How much does it cost to stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

As of Jan 2, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort on Jan 13, 2026 start from $489.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

This resort is situated in Bávaro, close to Cana Bay Golf Club, Arena Gorda Beach, and Iberostar Golf Course. You'll also find Punta Blanca Golf Course and Splash Water Park within a short drive.

Is parking available on site at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, secured self parking is offered for free at the resort. Accessible parking is also available for guests.

Is there a spa available at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a casino?

No, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

No, this resort doesn't have an indoor pool; however, there are 13 outdoor pools and a hot tub.

What do couples enjoy most about Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

There are many amenities for couples at this resort, including a private beach and a beach bar plus some guestrooms feature private pools.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a hot tub?

Yes, all guestrooms at this resort have private outdoor spa tubs.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort have a restaurant that serves breakfast?

Yes, Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort has 10 restaurants, and serves free buffet breakfast each morning.

Will Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort for a fee of USD 150 per pet, per stay.

Are there connecting rooms at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

No, this resort doesn't feature connecting guestrooms.

How far is the airport from Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

The closest major airport to Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort is Punta Cana Intl. Airport (PUJ), which is 18.2 mi away (25 minutes by car).

Are there rooms with balconies that I can book at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort?

Yes, every guestroom at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort comes with a furnished balcony with some featuring ocean or garden views.

Does Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort host weddings?

Take advantage of the wedding venue at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort if you plan to say "I do" during your trip.

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1228 out of 2310 reviews
Rating 8 - Good. 429 out of 2310 reviews
Rating 6 - Okay. 293 out of 2310 reviews
Rating 4 - Poor. 135 out of 2310 reviews
Rating 2 - Terrible. 225 out of 2310 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

HECTOR

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cuando llegamos el mini var estaba vacio. La variedad en el bufet the market de poca calidad y muy poco variada
Stayed 4 nights in Nov 2025

2/10 Terrible

Yaima

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Realmente decepcionada de este hotel ,la limpieza tienen que mejorarla grandemente ,la animación es solo cuando hacen actividades y luego ya dejan cualquier música repetitiva mil veces.La comida del buffet horrible ,la semana entera la misma comida,sin variación alguna,decepcionante ni buen sabor tenía .No recomiendo este hotel ,ni mal gasté su dinero ,ni pasé unas vacaciones infeliz con su elección .
Stayed 4 nights in Sep 2025

8/10 Good

Shelly B Espinoza

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place but needs to prove
Stayed 4 nights in Sep 2025

8/10 Good

DARCEL, Miami

Stayed 5 nights in Aug 2025

8/10 Good

vanessa

Liked: Cleanliness, staff & service
It was great stay, our family of 4 had a blast
Stayed 2 nights in Sep 2025

10/10 Excellent

Patrick, Dracut

Stayed 4 nights in Sep 2025

10/10 Excellent

Hallies

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and will stay here again.
Stayed 5 nights in Sep 2025

8/10 Good

Meetpal

Traveled with family
Liked: Cleanliness, amenities
Resorts Lazy river and Ipenema restaurant were closed
Stayed 6 nights in Sep 2025

6/10 Okay

Karole, Toa Alta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Jodi

Stayed 6 nights in Jun 2025

10/10 Excellent

Ivan J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 5 nights in Sep 2025

8/10 Good

Gatha, roosevelt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the experience at the hard rock was great . The only thing I would have them change is to tone down the aggressive staff trying to sale things. We are there to relax not be trampled by sale reps from the legendary service club and deal with attitudes because you say no to buying vacation packages.
Stayed 4 nights in Sep 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed near the kiddie pools which was convenient since we had took our kid with us. Staff was nice and attentive
Stayed 4 nights in Sep 2025

4/10 Poor

Julio

Business traveler
Liked: Cleanliness, property conditions & facilities
There weren’t variety of restaurants for lunch and breakfast
Stayed 1 night in Sep 2025

2/10 Terrible

Denise

Traveled with family
Liked: Amenities
Disliked: Staff & service
No employee except the check in personal spoke any English. I thought since it’s a Hard Rock property there would be music from who is in the Hall of Fame, but I was mistaken all the live entertainment was in Spanish and so was the music. I personally don’t speak Spanish and not everyone who was there was from a country that speaks Spanish. It was probably the worst vacation I ever had. I’ve been to Mexico and everyone who worked there spoke English well enough to be understood and for them to understand me.
Stayed 8 nights in Sep 2025

2/10 Terrible

Gian

Stayed 1 night in Sep 2025

8/10 Good

ROBERT B. HERRING TINA V., JACKSONVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the Casino was a lot smaller than I thought it would be. The Resort rooms were very nice, liked the Bathrooms with separate toilet area and Walk-in Showers. Although, the Toilet area should have better Door privacy and lock to make you feel secure and private! Now the Activities, well if the Resort is All-Inclusive, why charge for Bowling $20 per Game....ridiculous and this is Mini Bowling! Mini Golf $10 per person for 10 Holes....again Ridiculous, the only Free inclusive Activity is the Pools. They had really good Pools, if the Lazy River would have been longer, I would have said Great Pools....The Beach area was good considering some Seaweed....The Food in the Restaurants were decent...There are plenty places to eat and snack every where! Be careful during the Off Resort tours and activities though Expedia! We booked two Off Resort Dune Buggy Activities, paid over $190. And neither Vendor was allowed on the Resort. So, we decided to cancel both and had problems contacting Expedia. When we finally reached Expedia, had to speak to several Agents before getting a Supervisor, who then stated that she would only Refund One Excursion! We will fight this tooth and nail...As Expedia should know which companies have Resort access and which ones don't! I mean that what we paid the Travel companies like Expedia for....to know these things and make our Trip Safe, Secure and Relaxing! So, Overall....the HardRock gets a strong 8+ or -9 out of 10. Expedia 6+.....
Stayed 5 nights in Sep 2025

6/10 Okay

Takiesha G

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Food was not that great. Staff were nice. Room was not great at all. Bathroom door would not close properly, only one of two double sinks worked. Wall patch work was terribly done and had incomplete work. Snacks and in room mini bar was very limited (only red and white wine if you ask, beer, water, soda, and Bacardi ).
Stayed 4 nights in Sep 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Maria Carolina Pardo

Liked: Cleanliness, staff & service, property conditions & facilities
Love it and the customer service was great
Stayed 2 nights in Aug 2025

10/10 Excellent

Jose, Smith Town

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very good staff
Stayed 3 nights in Sep 2025

8/10 Good

Daniella

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say stay away from booking an excursion here. When you go to the desks that work to hook you a trip you will be bamboozled, and shipped from place to place wasting 4-5 hours of your day. When you can just pay full Price and enjoy a quality day with whoever you came with like you planned to. I was so disappointed that I woke up to book swimming with the dolphins to be told “watch a one hour promo for a discount” turned into going into what felt like a car dealer ship to kinda be forced into some kind of package deal For hard rock hotel. The food overall is good the bistro was good for breakfast and the market has a little bit of everything. If you go on off season remember not everything will be open. Made a reservation to the steak house, but they were closed that day, and nobody informed us. I liked the atmosphere of this place it was great.
Stayed 5 nights in Sep 2025

6/10 Okay

Rosanna

Traveled with partner
Liked: Staff & service
To start off I didn’t like the food in my he buffets. This is the only hotel you have to pay for your own drinks in the casino and in the disco. I believe they charge a lot off money to have this separate and the night life at the resort is very limited and boring. I definitely had higher expectations. Don’t recommend it for the amount of money you spend.
Stayed 4 nights in Sep 2025

4/10 Poor

Jermaine

Liked: Staff & service, room comfort
Disliked: Cleanliness
Food and drinks were medicore. Outside tub/jacuzzi was stained black. Shower had mold in the corner.
Stayed 4 nights in Sep 2025

4/10 Poor

Marisela

Not worth the hype

Room was Okey cleaned. Staff was friendly Pool was fun. Food was the worst and mediocre. For the price i was not impressed. I had to eat out. It lack entertainment
Stayed 1 night in Sep 2025

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