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Hard Rock Hotel & Casino Punta Cana All Inclusive

4.5 out of 5.0

Recent guest reviews

Very big place, lots of pools, good food. If you like walking, this is your destination if not , they provide a golf carts 24/7. Staff is friendly, always have smiles on their faces. Beach is beautiful. So many restaurants to choose from, they are all good , worth it to try each if you stay for a week. My favorite is Zen. Will go back.

We traveled with young kids (ages 2 & 4) and our friends had kids age 7 -8. This is a huge property so the plus is that you do not feel it over crowded at any pool area. They have kiddie pools, pool with slides, pool with bounce floats, pool with jet streams...all clean and nice. Property is on the beach but depending on your room location it may be a 5 - 10 min trolley ride. They have trolleys from the main lobby going all around the property making stops so folks can get on & off. The frequency of the trolley is the only pain point, usually 10min wait. If you are willing to walk it is quicker to get to the main building. We were in building 7A which was awesome as it was right by the kiddie pool and close to the beach. All pool areas have a bar with snacks & drinks available throughout the day. lazy river is really nice and goes around the restaurant Ipenama (we loved eating out here for all meals). They have ice cream stations located through out the property. Customer service was awesome and there were not many bugs, as I feared there will be. Beach was wonderful, the hotel staff cleans up the sea weed every morning, of course to the best of their ability. The cabanas were plenty available. The towel station is by every pool area and you can get as many as you like without any restrictions. This is good with kids as they need a wipe down every now & then. We also managed to take advantage of their spa and the service was wonderful.

Best all inclusive resort I've been too and I have been to a lot

Great restaurants, great pool parties, excellent nightclub... just an overall great experience. Really no need to go looking for fun because this resort had it all.

EXCELLENT CUSTOMER SERVICE AND ATTENTION. VERY FRIENDLY. GOOD FOOD.

Beautiful hotel and the entire staff was friendly! The food was excellent and the beach and pools were clean!

This place is unbelievable! To start off it's not a long taxi ride there, then you get there and it's so beautiful and huge! We were there for our daughters senoir trip with her friends and family's and we ate at a differant restraint every night for 5 nights the food was always good the kids had a blast at all of the pools and clubs, we went to the casino it's very nice and big, our room was a presidential and it was awsome! We had a butler that came with our room his name is Samuel he made sure our stay was perfect ! There were four kids with birthdays while we were there so we had a party Samuel made it perfect the food the cake the drinks the decorations, it was a blast!the place is so big we didn't see it all, but what we did use was great! The pools and the beach were perfect, I want to come back, it's a great place for young families too!lots of kid stuff and the spa is beautiful and the gym is big with a lot of equipment that is state of art!! Highly recommend this place and I am one of those people that it takes a lot to impress me!!

We stayed here 2nd week of March 2017. Not a single complaint really. The staff was friendly and helpful. The rooms were clean and well kept, and the dining options were the best we've seen at an all inclusive. Our previous all inclusive stays offered several dinner options, but only one or two that actually made an impression. At Hard Rock we experienced really good food at all five of the restaurants that we went to for dinner, and don't even get to try a couple others. Several pool options for whatever your desires are, and the ocean beach was awesome as well. The other thing that made an impression were the number of organized activities to enjoy on a daily basis. (Beach Parties, cultural events, Michael Jackson tribute) Every evening offered something different.

Of the Hard Rock. Too big and too much aggressive attention.

far from beach, far from main lobby, too much walkin just to get to the pool, or beach and main lobby, jaccuzzi dirty , got sick. never again.

Great Hotel. I had an excellent stay. A bit expensive but clean and secure

Great place!! Are building was good centraly located!! Close to the beach, close to the lobby!! Couples massage were amazing!! We liked most food!! Michael Jackson show was really entertaining!! Would like to go again, we went in late november, and got a bunch of rain, if i did it again would go in January or february!

Had an amazing time with friends. Great food and music and loved the room

Great food and service. Rooms are awesome, lots of mosquitos. Very kid friendly, the lazy river wasn't that great though.

We were upgraded to a presidential suite and all I can say is WOW!! Juan "JC" went above and beyond to make our stay amazing! Always there to help with anything we needed and had us a spot at the beach and drinks waiting each day! Hotel is very large so find out where the trolley stops are to make getting around easier. :)

The only problem is that the staff will make mistakes at the restaurants with taking orders probably because of the language difference

Lovely time, great staff, wonderful events, terrific rooms

Absolutely blown away by Everything! Excellent staff, comfort, & cleanliness .

The experience was absolutely AMAZING!! Everything the resort had to offer was A1! From the staff to the food, to the night life, to the amenities! It was just an overall joy!!

Fantastic! Can't wait to do it again. The staff was very professional and very friendly.

Boulevard Turístico Del Este Km 28, #74 Punta Cana La Altagracia

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Bavaro within a 15-minute walk of Hard Rock Golf Club at Cana Bay, Hard Rock Hotel & Casino Punta Cana All Inclusive is within a few miles (5 km) of Punta Blanca Golf Course. This 1775-room, 4.5-star resort has 13 outdoor pools along with private in-room spa tubs and a golf course. On the beach, the resort is also close to Iberostar Golf Course and White Sands Golf Course.


Dining

Enjoy dining at Simon Mansion, one of 10 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Hard Rock Hotel & Casino Punta Cana All Inclusive's 1775 rooms are air-conditioned and provide private spa tubs, free minibar items, and furnished balconies. TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Coffee makers, free bottled water, and laptop-compatible safes are also standard.


Property features

Awarded Conde Nast Gold List status in 2016, Hard Rock Hotel & Casino Punta Cana All Inclusive features a golf course, a full-service spa, and 13 outdoor pools. If you drive, put free valet parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a casino, a nightclub, and karaoke.

Room options

Caribbean Suite Double Beds

Full 2 | Sleeps 4

Islander Junior Suite (Double)

Full 2 | Sleeps 4

Caribbean Diamond Suite King Bed

King 1 | Sleeps 2

Signature Presidential Suite 2 Bedroom

Full 2 | King 1 | Sleeps 6

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (30) Couples (98) Business (5) Family (60) Friends (27) Other (4)
5

beautiful hotel

Everyone

Very big place, lots of pools, good food. If you like walking, this is your destination if not , they provide a golf carts 24/7. Staff is friendly, always have smiles on their faces. Beach is beautiful. So many restaurants to choose from, they are all good , worth it to try each if you stay for a week. My favorite is Zen. Will go back.

By , from Portland, OR on Sep 8, 2017

Review comment responded on Sep 10, 2017

Thank you for your recommendations, Tanya! We loved reading that you enjoyed all we have to offer! We look forward to seeing you on another stay! Rock On!

5

great hotel for all inclusive stay!

Everyone

We traveled with young kids (ages 2 & 4) and our friends had kids age 7 -8. This is a huge property so the plus is that you do not feel it over crowded at any pool area. They have kiddie pools, pool with slides, pool with bounce floats, pool with jet streams...all clean and nice. Property is on the beach but depending on your room location it may be a 5 - 10 min trolley ride. They have trolleys from the main lobby going all around the property making stops so folks can get on & off. The frequency of the trolley is the only pain point, usually 10min wait. If you are willing to walk it is quicker to get to the main building. We were in building 7A which was awesome as it was right by the kiddie pool and close to the beach. All pool areas have a bar with snacks & drinks available throughout the day. lazy river is really nice and goes around the restaurant Ipenama (we loved eating out here for all meals). They have ice cream stations located through out the property. Customer service was awesome and there were not many bugs, as I feared there will be. Beach was wonderful, the hotel staff cleans up the sea weed every morning, of course to the best of their ability. The cabanas were plenty available. The towel station is by every pool area and you can get as many as you like without any restrictions. This is good with kids as they need a wipe down every now & then. We also managed to take advantage of their spa and the service was wonderful.

By , from Virginia, VA, USA on Sep 7, 2017

Review comment responded on Sep 9, 2017

Thank you so much for you 5 stars review, Pinks! It would mean the world to us if we can have you walk up our Red Carpet once more! Rock On!

5

great hotel

Everyone

Best all inclusive resort I've been too and I have been to a lot

By on Sep 6, 2017

Review comment responded on Sep 8, 2017

Dear Rockstar, thank you so much your 5 stars review! We are delighted you enjoyed all what we have to offer! We look forward to seeing you on another stay! Rock On!

4

everything you could ask for and more

Everyone

Great restaurants, great pool parties, excellent nightclub... just an overall great experience. Really no need to go looking for fun because this resort had it all.

By , from Washington,DC on Aug 7, 2017

Review comment responded on Aug 9, 2017

Hey there JG, we are so pleased to read that you enjoyed your stay in our hotel! We loved reading that you enjoyed the food offered along with our world class amenities! Come and see us again real soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5
Everyone

EXCELLENT CUSTOMER SERVICE AND ATTENTION. VERY FRIENDLY. GOOD FOOD.

By on Jul 25, 2017

Review comment responded on Jul 28, 2017

Thank you so much for your perfect 5 stars review, Rockstar! Your comments are much appreciated! Thank you for deciding to stay with us during this vacation trip! Knowing how an incredible experience you had here makes us really happy! Our stage is ready to receive you once again at this Paradise. Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5

beautiful

Everyone

Beautiful hotel and the entire staff was friendly! The food was excellent and the beach and pools were clean!

By , from New Jersey on Jul 1, 2017

Review comment responded on Jul 3, 2017

We’re head over heels to read you enjoyed your vacay in our hotel, Kristy! We’re very happy to hear you loved your stay so much and it sounds like our mission was successful! You gave our future Rock Stars some wonderful advice and we’re sure they’ll appreciate it! Our hotel has so much to offer and we hope you come back to experience even more! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5

unbelievable all inclusive!!!!

Everyone

This place is unbelievable! To start off it's not a long taxi ride there, then you get there and it's so beautiful and huge! We were there for our daughters senoir trip with her friends and family's and we ate at a differant restraint every night for 5 nights the food was always good the kids had a blast at all of the pools and clubs, we went to the casino it's very nice and big, our room was a presidential and it was awsome! We had a butler that came with our room his name is Samuel he made sure our stay was perfect ! There were four kids with birthdays while we were there so we had a party Samuel made it perfect the food the cake the drinks the decorations, it was a blast!the place is so big we didn't see it all, but what we did use was great! The pools and the beach were perfect, I want to come back, it's a great place for young families too!lots of kid stuff and the spa is beautiful and the gym is big with a lot of equipment that is state of art!! Highly recommend this place and I am one of those people that it takes a lot to impress me!!

By , from p on Mar 18, 2017

Review comment responded on Mar 23, 2017

Hi Rockstar, we are beyond flattered to read that you chose to stay in our hotel for your family vacay! The vibe of our hotel and top notch service are our differentiation and we are so glad that you enjoyed your experience with us! Thanks for the Kudos to Samuel, he will thrilled to read you were impressed with his service! Thank you for mentioning our Pools/beach and the spa; this is a must! We are glad that you enjoyed your stay and hope to see you again! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5

excellent

Everyone

We stayed here 2nd week of March 2017. Not a single complaint really. The staff was friendly and helpful. The rooms were clean and well kept, and the dining options were the best we've seen at an all inclusive. Our previous all inclusive stays offered several dinner options, but only one or two that actually made an impression. At Hard Rock we experienced really good food at all five of the restaurants that we went to for dinner, and don't even get to try a couple others. Several pool options for whatever your desires are, and the ocean beach was awesome as well. The other thing that made an impression were the number of organized activities to enjoy on a daily basis. (Beach Parties, cultural events, Michael Jackson tribute) Every evening offered something different.

By , from Dublin Ohio on Mar 15, 2017

Review comment responded on Mar 22, 2017

Hi Pete E, what a wonderful review! Thank you so much for taking the time to share your positive feedback about your experience! We’re honored you chose to visit us! Your compliments about our services and amenities mean so much but I am most gratified to read your compliments about our Hard Rockers! Be sure to keep us on your Repeat List! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

2

not a fan

Everyone

Of the Hard Rock. Too big and too much aggressive attention.

By on Feb 14, 2017

Review comment responded on Feb 27, 2017

We would like to express our sincerest apologies regarding the inconveniences you experienced during your stay with us. We would like to have the opportunity to present you with a more refined experience on a future stay. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

2

far from beach, far from main lobby

Everyone

far from beach, far from main lobby, too much walkin just to get to the pool, or beach and main lobby, jaccuzzi dirty , got sick. never again.

By , from s on Jan 22, 2017

Review comment responded on Feb 5, 2017

Thank you for your feedback regarding your recent stay with us, ely! On behalf of our entire team, please accept our sincerest apologies for any inconveniences that you may have experienced. We have shared your remarks with Management so corrective measures can be taken. We’re truly looking forward to your next stay with us to show you the improvements. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”