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Hard Rock Hotel & Casino Punta Cana All Inclusive

4.5 out of 5.0

Recent guest reviews

This place is unbelievable! To start off it's not a long taxi ride there, then you get there and it's so beautiful and huge! We were there for our daughters senoir trip with her friends and family's and we ate at a differant restraint every night for 5 nights the food was always good the kids had a blast at all of the pools and clubs, we went to the casino it's very nice and big, our room was a presidential and it was awsome! We had a butler that came with our room his name is Samuel he made sure our stay was perfect ! There were four kids with birthdays while we were there so we had a party Samuel made it perfect the food the cake the drinks the decorations, it was a blast!the place is so big we didn't see it all, but what we did use was great! The pools and the beach were perfect, I want to come back, it's a great place for young families too!lots of kid stuff and the spa is beautiful and the gym is big with a lot of equipment that is state of art!! Highly recommend this place and I am one of those people that it takes a lot to impress me!!

We stayed here 2nd week of March 2017. Not a single complaint really. The staff was friendly and helpful. The rooms were clean and well kept, and the dining options were the best we've seen at an all inclusive. Our previous all inclusive stays offered several dinner options, but only one or two that actually made an impression. At Hard Rock we experienced really good food at all five of the restaurants that we went to for dinner, and don't even get to try a couple others. Several pool options for whatever your desires are, and the ocean beach was awesome as well. The other thing that made an impression were the number of organized activities to enjoy on a daily basis. (Beach Parties, cultural events, Michael Jackson tribute) Every evening offered something different.

Of the Hard Rock. Too big and too much aggressive attention.

far from beach, far from main lobby, too much walkin just to get to the pool, or beach and main lobby, jaccuzzi dirty , got sick. never again.

Great Hotel. I had an excellent stay. A bit expensive but clean and secure

Great place!! Are building was good centraly located!! Close to the beach, close to the lobby!! Couples massage were amazing!! We liked most food!! Michael Jackson show was really entertaining!! Would like to go again, we went in late november, and got a bunch of rain, if i did it again would go in January or february!

Had an amazing time with friends. Great food and music and loved the room

Great food and service. Rooms are awesome, lots of mosquitos. Very kid friendly, the lazy river wasn't that great though.

We were upgraded to a presidential suite and all I can say is WOW!! Juan "JC" went above and beyond to make our stay amazing! Always there to help with anything we needed and had us a spot at the beach and drinks waiting each day! Hotel is very large so find out where the trolley stops are to make getting around easier. :)

The only problem is that the staff will make mistakes at the restaurants with taking orders probably because of the language difference

Lovely time, great staff, wonderful events, terrific rooms

Absolutely blown away by Everything! Excellent staff, comfort, & cleanliness .

The experience was absolutely AMAZING!! Everything the resort had to offer was A1! From the staff to the food, to the night life, to the amenities! It was just an overall joy!!

Fantastic! Can't wait to do it again. The staff was very professional and very friendly.

Good food choices, like beach access. Staff very nice.

The staff, service, facility, & entertainment was Of the highest quality. The staff continuously shared their happiness in working for the hard rock brand in which supported their personal and professional lives. Their happiness showed and my stay was amazing they all went above and beyond to tread me and my friends like royalty. The alcohol was top shelf and the food was of high quality. I want to say thank you to all the employees that worked while on my stay from 8/18/16-8/23/16. I can't remember all of your names but you were amazing. I can't wait to go back next year.

Best resort I've ever been to in punta Cana. The staff was very friendly and very professional. Great service from santos at the steakhouse and Jose Agustin from the burger place by the central pool. I would go back again.

Nice place , great service , execellent pools and night activities Have a great time with my family

Overall experience was great.. Pros: staff were very friendly.. Very helpful.. Made us feel comfortable and very accomodating.. Cons: used a hotel credit to book spa.. Missed spa by 30 mins.. Could not accomodate.. Could not rebook until 2 days later.. Which we had to leave by then to catch flight.. Still received charge.. Yes , i understand we couldnt re-book and missed the time.. But to still charge us made no sense.. Couldnt even get back the credits to use elsewhere.. Overall that was the only issue.. But i would say I would def come again..when all is renovated..i didnt get to see the water fountains in their pics they have on the website.. Advice: the place is huge.. Study the map.. U can avoid the wait for the cart that takes you around the resort and waste 10 mins, especially if you can just cut through one building..cart will have to go around for a spot your so close too..

Nice hotel very modern and clean rooms are great but the food was terrible. Only complaint was the food. No flavor very bland food. Its really sad that the hotel is great people are nice but the food is terrible. Even the pizza tasted like card board. The mexican rest was ok. But overall the food is very poor. I would pay a fee hundred more if the food was better. But its just a good a all inclusive any where else you go.

Boulevard Turístico Del Este Km 28, #74 Punta Cana La Altagracia

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Bavaro within a 15-minute walk of Hard Rock Golf Club at Cana Bay, Hard Rock Hotel & Casino Punta Cana All Inclusive is within a few miles (5 km) of Punta Blanca Golf Course. This 1775-room, 4.5-star resort has 13 outdoor pools along with private in-room spa tubs and a golf course. On the beach, the resort is also close to Iberostar Golf Course and White Sands Golf Course.


Dining

Enjoy dining at Simon Mansion, one of 10 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Hard Rock Hotel & Casino Punta Cana All Inclusive's 1775 rooms are air-conditioned and provide private spa tubs, free minibar items, and furnished balconies. TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Coffee makers, free bottled water, and laptop-compatible safes are also standard.


Property features

Awarded Conde Nast Gold List status in 2016, Hard Rock Hotel & Casino Punta Cana All Inclusive features a golf course, a full-service spa, and 13 outdoor pools. If you drive, put free valet parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a casino, a nightclub, and karaoke.

Room options

Caribbean Suite Double Beds

Full 2 | Sleeps 4

Islander Junior Suite (Double)

Full 2 | Sleeps 4

Caribbean Diamond Suite King Bed

King 1 | Sleeps 2

Signature Presidential Suite 2 Bedroom

Full 2 | King 1 | Sleeps 6

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (24) Couples (98) Business (5) Family (60) Friends (27) Other (4)
5

unbelievable all inclusive!!!!

Everyone

This place is unbelievable! To start off it's not a long taxi ride there, then you get there and it's so beautiful and huge! We were there for our daughters senoir trip with her friends and family's and we ate at a differant restraint every night for 5 nights the food was always good the kids had a blast at all of the pools and clubs, we went to the casino it's very nice and big, our room was a presidential and it was awsome! We had a butler that came with our room his name is Samuel he made sure our stay was perfect ! There were four kids with birthdays while we were there so we had a party Samuel made it perfect the food the cake the drinks the decorations, it was a blast!the place is so big we didn't see it all, but what we did use was great! The pools and the beach were perfect, I want to come back, it's a great place for young families too!lots of kid stuff and the spa is beautiful and the gym is big with a lot of equipment that is state of art!! Highly recommend this place and I am one of those people that it takes a lot to impress me!!

By , from p on Mar 18, 2017

Review comment responded on Mar 23, 2017

Hi Rockstar, we are beyond flattered to read that you chose to stay in our hotel for your family vacay! The vibe of our hotel and top notch service are our differentiation and we are so glad that you enjoyed your experience with us! Thanks for the Kudos to Samuel, he will thrilled to read you were impressed with his service! Thank you for mentioning our Pools/beach and the spa; this is a must! We are glad that you enjoyed your stay and hope to see you again! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5

excellent

Everyone

We stayed here 2nd week of March 2017. Not a single complaint really. The staff was friendly and helpful. The rooms were clean and well kept, and the dining options were the best we've seen at an all inclusive. Our previous all inclusive stays offered several dinner options, but only one or two that actually made an impression. At Hard Rock we experienced really good food at all five of the restaurants that we went to for dinner, and don't even get to try a couple others. Several pool options for whatever your desires are, and the ocean beach was awesome as well. The other thing that made an impression were the number of organized activities to enjoy on a daily basis. (Beach Parties, cultural events, Michael Jackson tribute) Every evening offered something different.

By , from Dublin Ohio on Mar 15, 2017

Review comment responded on Mar 22, 2017

Hi Pete E, what a wonderful review! Thank you so much for taking the time to share your positive feedback about your experience! We’re honored you chose to visit us! Your compliments about our services and amenities mean so much but I am most gratified to read your compliments about our Hard Rockers! Be sure to keep us on your Repeat List! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

2

not a fan

Everyone

Of the Hard Rock. Too big and too much aggressive attention.

By on Feb 14, 2017

Review comment responded on Feb 27, 2017

We would like to express our sincerest apologies regarding the inconveniences you experienced during your stay with us. We would like to have the opportunity to present you with a more refined experience on a future stay. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

2

far from beach, far from main lobby

Everyone

far from beach, far from main lobby, too much walkin just to get to the pool, or beach and main lobby, jaccuzzi dirty , got sick. never again.

By , from s on Jan 22, 2017

Review comment responded on Feb 5, 2017

Thank you for your feedback regarding your recent stay with us, ely! On behalf of our entire team, please accept our sincerest apologies for any inconveniences that you may have experienced. We have shared your remarks with Management so corrective measures can be taken. We’re truly looking forward to your next stay with us to show you the improvements. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5

great hotel

Everyone

Great Hotel. I had an excellent stay. A bit expensive but clean and secure

By , from Fun on Dec 18, 2016

Review comment responded on Feb 5, 2017

Hey World traveler, thank you for sharing this review. We are glad to know that you had an excellent stay and felt secure. We look forward on welcoming you back. Keep Rocking! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5

beautiful room in building 4a

Everyone
Paradise

Great place!! Are building was good centraly located!! Close to the beach, close to the lobby!! Couples massage were amazing!! We liked most food!! Michael Jackson show was really entertaining!! Would like to go again, we went in late november, and got a bunch of rain, if i did it again would go in January or february!

By , from Detroit, MI on Dec 13, 2016

Review comment responded on Feb 5, 2017

Thank you for the 5 star rating and sharing your thoughts with us, Ryan ! It's great to read you enjoyed you first visit to our hotel! We’re glad that our Michael Jackson show as entertaining! We hope we'll see you again soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5

great anniversary get away!!!

Everyone

Had an amazing time with friends. Great food and music and loved the room

By , from Houston,TX on Dec 8, 2016

Review comment responded on Feb 5, 2017

Dear Jose.. Thank you so much for your review! We are glad to know that you enjoyed our hotel and had a great anniversary getaway. We can’t wait to host you again! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5

awesome hotel!

Everyone
We were on honeymoon Best hibachi!

Great food and service. Rooms are awesome, lots of mosquitos. Very kid friendly, the lazy river wasn't that great though.

By , from nolensville, tn on Dec 5, 2016

Review comment responded on Feb 5, 2017

Hey Lucia! Thank you so much for your lovely review! We are glad to know that you enjoyed our hotel. We hope to have the opportunity of welcoming you back! Keep rockin' “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5

awesome service

Everyone
Juan

We were upgraded to a presidential suite and all I can say is WOW!! Juan "JC" went above and beyond to make our stay amazing! Always there to help with anything we needed and had us a spot at the beach and drinks waiting each day! Hotel is very large so find out where the trolley stops are to make getting around easier. :)

By , from TX on Nov 13, 2016

Review comment responded on Feb 5, 2017

Hi Rock Star, thank you for letting us know you were in our hotel. Thank you for mentioning how our Hard Rocker treated you, just like the Rock Star you are! It was nice to know that you enjoyed the upgrade to our presidential, come visit us soon so we can truly impress you one more time! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5
Everyone

The only problem is that the staff will make mistakes at the restaurants with taking orders probably because of the language difference

By on Nov 12, 2016

Review comment responded on Feb 5, 2017

Hi Rock Star, we would like to thank you for this amazing feedback. We are more than glad to know that you enjoyed your stay in our hotel. We are ready to Rock your World once again! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”