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Hard Rock Hotel & Casino Punta Cana All Inclusive

4.5 out of 5.0

Hard Rock Hotel & Casino Punta Cana All Inclusive

4.5 out of 5.0

Recent guest reviews

Beautiful resort that makes you want to come back. Good vibe and epic parties. The only reason I can't give it five stars is due to my son getting sick for a day. Although the food is nicely presented, not so confident in the quality, especially the sea food.

Went for a family holiday reunion. 2 of our Rooms were not the cleanest. We brought it to attention of several staff & guest services who were not helpful. Asked for a manager to contact me and they never did. Very disappointed with overall customer service.

The bookies was easy the staff or amazing the place is immaculate and it is a beautiful wonderful place to go for vacation and we will be going back there

I won't return. Rude staff members. Terrible food.

Close to beach, great customer service, jacuzzi was great , pool with the hammocks was my fave.. the only thing I did not like was the AC vent blowing directly onto head .... but it was overall a great experience

Though it is a a bit more expensive than other resorts, you definitely get what you paid for. The staff, facility and the food alone are well worth it. It is a large resort so the trolleys help. Only suggestion qpuld be to run mlre frequent trolleys in the evening.

Great hotel and amazing service ! It was close to the beach !

This place is just too big! The first night on arrival we were on the beach and it began to storm. We stood in a bathroom and no one came for us. It's a good 30 minute walk back to the lobby and the walkways were under construction, so we were walking in lighting and thunder, pouring rain on rebar. Extremely dangerous!!! The food is mediocre at best. I walked out of restaurants hungry. Not a true representation of Punta Cana as this was our 6th trip there, but the first at Hard Rock. It was like being in Las Vegas. No fresh fish, just a mini mall of overpriced stores that I can easily shop at in Chicago. PLUS...I paid more than I ever have to stay in Punta Cana. AND you would think there would be music everywhere. Well, there isn't. Don't be fooled----stay away! Way too commercial,

Felt super comfortable entire stay. Definitely will be back.

Excellent rooms, nice beach, plenty of pools. Many options for food.

Had a great time, it is a very large hotel and difficult to get to places. Needs some renovations in the spa and on the grounds. Food is average but the vibe was awesome!

We stayed here for one week to celebrate my fiance’s birthday. From arrival until we left was disappointing. We Will never stay here again. Not worth all the money that we spent. The room smelled like cigarettes when we first arrived. the guests that were there before us must have been smoking in there I called the front desk and they sent house keeping to our room all they did was spray the bathroom and left. It still smelled for the first 2 days. Every time we used The bathroom sinks there was a foul odor that smelled like sewer. We called the front desk and they sent someone he changed something in the pipe but the smell continued the entire time we were there. On day 3 we both got food poison at the resort Isla sea food restaurant Stay away from this place the food is undercooked! We were throwing up for an entire day and with diarrhea lasting for one week. I had to see My doctor when I came back home and she confirmed we have travelers diarrhea from contaminated food. They put me on antibiotics for a week. The last straw for me was 2 days before we left we found out someone from housekeeping had STOLE my fiancé’s brand new unused cologne bottle he had just bought from the resort perfume store! I couldn’t believe how disrespectful an employee could be to steal from a guest. We filed a incident report with guest services and security. They didn’t have a response for us on the day of checkout and we missed our flight because the manager was going back and forth with us.

Great staff A little to much sales pitch Overall a great experience

Amazing staff amazing food lots of bugs in room. Great pools and shuttle service to get you around. Just wish rooms were a lot cleaner

Was worth the money! The best hotel I have ever stayed at. Hospitality was amazing thank you?

The Hard Rock Punta Cana is an amazing resort!! We have travelled all over the world, and the Hard Rock Punta Cana is by far one of the best resorts at which we have stayed. Five Stars!

Excellent . Wonderful staff. Food and music could be less AMERICAN and more Dominican

Boulevard Turístico Del Este Km 28, #74 Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Hard Rock Golf Club at Cana Bay
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Hard Rock Golf Club at Cana Bay is a short stroll from Hard Rock Hotel & Casino Punta Cana All Inclusive, and other popular attractions like Arena Gorda Beach are within a few miles (5 km). This 1775-room, 4.5-star property has 13 outdoor pools along with private in-room spa tubs and a golf course. On the beach, the property is also close to Iberostar Golf Course and Punta Blanca Golf Course.


Dining

Free buffet breakfast is served each morning from 6 AM to noon. Enjoy dining at Simon Mansion, one of 10 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

A TV comes with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a hair dryer, and designer toiletries. Other standard amenities include private spa tub, a furnished balcony, and a minibar.


Property features

Hard Rock Hotel & Casino Punta Cana All Inclusive features a golf course, a full-service spa, and 13 outdoor pools. If you drive, put free valet parking to good use. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a casino, a nightclub, and karaoke.

Room options

Islander Junior Suite - King Bed

King 1 | TwinXL 1 | Sleeps 4

Caribbean Sand Suite - King

King 1 | Sleeps 2

Caribbean Sand Suite Double Beds

Full 2 | Sleeps 4

Signature Family Suite (2 Bedroom)

Full 2 | King 1 | Sleeps 6

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (54) Couples (98) Business (5) Family (61) Friends (27) Other (4)
3
Everyone

By on Jan 15, 2019

Review comment responded on Jan 15, 2019

Thank you for taking the time to providing us with your rating. We sincerely regret not been able to fulfill your expectation this time. We hope you can visit us so we can show you the improvements. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5
Everyone

By on Jan 8, 2019

Review comment responded on Jan 9, 2019

Hi Rock star, thanks for your rating! We truly hope you try out the Rock Spa on your next visit, it’s to die for! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

4
Everyone

Beautiful resort that makes you want to come back. Good vibe and epic parties. The only reason I can't give it five stars is due to my son getting sick for a day. Although the food is nicely presented, not so confident in the quality, especially the sea food.

By on Jan 5, 2019

Review comment responded on Jan 5, 2019

Many thanks for taking your time to review about your stay with us, and for your kind comments, we are very happy you enjoyed our services and beautiful facilities. We would like you to know that we are working very hard to improve in all aspects; and we hope to welcome you and your family once again, and have the opportunity to show it to you.

2
Everyone

Went for a family holiday reunion. 2 of our Rooms were not the cleanest. We brought it to attention of several staff & guest services who were not helpful. Asked for a manager to contact me and they never did. Very disappointed with overall customer service.

By , from Toronto on Dec 29, 2018

Review comment responded on Dec 29, 2018

We’re sorry to hear your stay have not completed your expectations. We do hope that you provide us with the opportunity to show you the improvements and we can provide you with a memorable stay. “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."

5
Everyone

The bookies was easy the staff or amazing the place is immaculate and it is a beautiful wonderful place to go for vacation and we will be going back there

By on Dec 10, 2018

Review comment responded on Dec 10, 2018

Thank you for the 5 out of 5 calification! We do hope you had a great time with us and are already considering us for your next visit to the Caribbean! Rock On! “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."

3
Everyone

I won't return. Rude staff members. Terrible food.

By on Nov 27, 2018

Review comment responded on Nov 27, 2018

We very much regret that we failed to ensure your comfort during your stay. The departments involved have been notified of the issues you experienced and corrective actions are in place.

4
Everyone

Close to beach, great customer service, jacuzzi was great , pool with the hammocks was my fave.. the only thing I did not like was the AC vent blowing directly onto head .... but it was overall a great experience

By , from New Jersey on Nov 14, 2018

Review comment responded on Nov 14, 2018

Hola Wendy! Thank you for sharing your experience with us! It makes us truly happy to know you had a great time and do hope you would visit us in the future. We will be waiting!

5
Everyone

Though it is a a bit more expensive than other resorts, you definitely get what you paid for. The staff, facility and the food alone are well worth it. It is a large resort so the trolleys help. Only suggestion qpuld be to run mlre frequent trolleys in the evening.

By , from Columbus, OH on Oct 31, 2018

Review comment responded on Oct 31, 2018

Thank you for sharing your Rockin’ review, Mark! We’re thrilled to read you had such a great time with us! How nice to know you enjoyed the food offered in our restaurants and our Rockin’ amenities! We loved reading your compliments to our Hard Rockers! Thank you for your observations which have been shared with our Operations Director for the proper follow up. We’re looking forward to welcoming you again! Rock On!

5
Everyone

Great hotel and amazing service ! It was close to the beach !

By , from Detroit on Oct 15, 2018

Review comment responded on Oct 15, 2018

Hey it was so exciting to learn that we got to Rock your Socks, Jessi! Come visit us, the Red Carpet is rolled out! Rock On!

1
Everyone

This place is just too big! The first night on arrival we were on the beach and it began to storm. We stood in a bathroom and no one came for us. It's a good 30 minute walk back to the lobby and the walkways were under construction, so we were walking in lighting and thunder, pouring rain on rebar. Extremely dangerous!!! The food is mediocre at best. I walked out of restaurants hungry. Not a true representation of Punta Cana as this was our 6th trip there, but the first at Hard Rock. It was like being in Las Vegas. No fresh fish, just a mini mall of overpriced stores that I can easily shop at in Chicago. PLUS...I paid more than I ever have to stay in Punta Cana. AND you would think there would be music everywhere. Well, there isn't. Don't be fooled----stay away! Way too commercial,

By , from Chicago, IL, USA on Oct 3, 2018

Review comment responded on Oct 4, 2018

Dear KayDEE, thank you for the time to let us know about your recent visit to our hotel. We were aghast to read about your comments on regards of the uncharacteristic service you received. Your comments are much appreciated as they help us in the training and improvements. It will mean the world if we can welcome you back so we can change any misperceptions you may have.

Hard Rock Hotel & Casino Punta Cana All Inclusive

Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000