Skip to main content
Beginning of main content

Recent guest reviews

Can’t get through to customer service. Tried multiple times

Very relaxing place. Didn't like taking my time to be sold on timeshares.

Everything about this property was fantastic but the size of it really should be a consideration in choosing it. There really was no ideal room location because of the distance required to walk to the beach or to the main dining area. Pool chairs also got reserved early and often so it was hard to find a spot at the main pools unless you were an early riser. The general vibe of the property is not relaxing, and always bustling with people, but it was a great place to stay if you’re looking for crowds and things to do 24/7.

Gigantic property!!!! Excellent service!!!!!!!!!!!!

The staff was extremely friendly. There was alot of space at the ppols never had to search for a chair. The room service was very friendly and would bring frwsh roses and other things to us . Made us feel extremely welcomed. The dining option were awesome and the waiters were very attentive. The shows were good amd well done. The complaints i have where at the beach . The vemdors were pushy and bothered you wvery 10 minutes. The dolphin experience was amazing . But i wish the staff would of warned us about the snorkling . It was terrible with the rough water. Cant control the weather but a heads up would of been nice. The houskeeping was wonderful the litle touches they would do was amazing. They left us towls folded into a heart woyh rose peddles one mor ing and would leave flower peddles at the foot of the bed when they made it. Was a wonderful tril overal. But out side vendors are pushy and extremely expensive when you go off property

This place is enormous. Pools are nice / clean. Food wasn’t a 5 but was ok other than Toro - that was a 5+ with regard to portion size & quality. Filet was at least 10 oz & delicious. I found the food was best there. Drinks were fine / easy to get with bars everywhere. If planning on gambling bring USD as they gouge when buying usd which is what all the machines take.

The property was very large and had so much to offer. The only issue I had is that the term "all inclusive" is not exactly correct. There were things you had to pay for, in particular for kids. For example, mini golf, laser tag and other things were not included. This adds an extra cost to a supposedly all inclusive vacation. The shows were mostly quality and the staff was friendly and attentive.

Great service and attention to details. Property does require use of trains to move between the property since it's pretty big. The trains run at great during the day. Much slower during the night time.

The Hard Rock was by far one of the best resorts I've ever been to. My boyfriend and I loved it. There are so many dinner restaurant options. The rooms are amazing! The property is breathtaking. There are so many things to do you can never get bored! I highly recommend it!

Nice hotel resort, they have everything we need for vacation, very relaxing, food is good, ,.it is pretty big, we walk a lot.Nice beach ...

Hard Rock is awesome! I will stay here again. Everyone on at Hotel was really nice! Hotel was clean! I love it

I had a great time at the hard rock punta cana ,all the restaurants were great but my least favorite was the Mexican restaurant food overall felt like a appetizer place.but I would recommend hard rock punta cana to anyone

My first time there it was an awesome time spent there for our wedding anniversary.

I loved the customer service.. as soon as you walk into the hotel the staff is there to help you in anyway

Boulevard Turístico Del Este Km 28, #74 Punta Cana La Altagracia

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Hard Rock Hotel & Casino Punta Cana All Inclusive places you within a few miles (5 km) of Hard Rock Golf Club at Cana Bay and Punta Blanca Golf Course. This 1775-room, 4.5-star property has 13 outdoor pools along with private in-room spa tubs and 10 restaurants.


Dining

Enjoy dining at Simon Mansion, one of 10 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 1775 rooms are air-conditioned and have an array of amenities, including private spa tubs, furnished balconies, and minibars. Guests can expect to find free WiFi and TVs with satellite channels. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other standard amenities include coffee makers, free bottled water, and laptop-compatible safes.


Property features

Hard Rock Hotel & Casino Punta Cana All Inclusive features a golf course, a full-service spa, and 13 outdoor pools. There's free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a casino, a nightclub, and karaoke.

Room options

Caribbean Suite Double Beds

2 Double Beds | Sleeps 4

Signature Presidential Suite 2 Bedroom

2 Double Beds | 1 King Bed | Sleeps 4

Islander Junior Suite - King

1 King Bed | 1 Large Twin Sofa Bed | Sleeps 3

Islander Junior Suite (Double)

2 Double Beds | Sleeps 4

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (73) Couples (107) Business (5) Family (74) Friends (27) Other (4)
1
Family

Can’t get through to customer service. Tried multiple times

By on Mar 23, 2020

Review comment responded on Mar 25, 2020

Dear guest, Thanks for contacting us and sorry for the hard time trying to reach us. Please try by the web site. Regards.

5
Everyone

Very relaxing place. Didn't like taking my time to be sold on timeshares.

By on Mar 10, 2020

Review comment responded on Mar 10, 2020

Dear Anonymous, We would like to say thank you for taking the time to write a comment about your recent stay with us. We are very happy to know that you enjoy our property and the service of our rockers, at the same time we would like to apologize for the inconvenience with Legendary. We shared your comments in order to take the correct measure to avoid this type of situation. We would love to welcome you back. Best Regards.

4
Everyone

By on Feb 25, 2020

Review comment responded on Feb 26, 2020

Dear Guest. We want to say thank for our amazing rate you gave us regarding you recent stay at our property. We hope to recieve you back soon. Rock on!

4
Family Friends

Everything about this property was fantastic but the size of it really should be a consideration in choosing it. There really was no ideal room location because of the distance required to walk to the beach or to the main dining area. Pool chairs also got reserved early and often so it was hard to find a spot at the main pools unless you were an early riser. The general vibe of the property is not relaxing, and always bustling with people, but it was a great place to stay if you’re looking for crowds and things to do 24/7.

By , from Marengo, IL on Feb 24, 2020

Review comment responded on Feb 24, 2020

Dear Katie. Thank you for taking the time to write a review about your recent stay with us and for your valuable feedback about our areast, as it is crucial for us to evaluate it and use it to grow as a company. You may rest assured that we are taking your comments into consideration. Our entire team looks forward to the privilege of welcoming you back so we can show you the improvements we are making. “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5
Everyone

By on Feb 3, 2020

Review comment responded on Feb 4, 2020

Dear guest, Thank you for the fabulous review regarding your recent stay in our hotel!! We are glad to read that you enjoyed all of what we've offered. Thank you so much for recommending us and look forward to welcoming you back soon! Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

5
Partner Couples

Gigantic property!!!! Excellent service!!!!!!!!!!!!

By on Jan 5, 2020

Review comment responded on Jan 6, 2020

Thank you for your excelent comment, we truly appreciate the support. Hope to see you soon. Rock On! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta Cana.”

4
Partner Couples

The staff was extremely friendly. There was alot of space at the ppols never had to search for a chair. The room service was very friendly and would bring frwsh roses and other things to us . Made us feel extremely welcomed. The dining option were awesome and the waiters were very attentive. The shows were good amd well done. The complaints i have where at the beach . The vemdors were pushy and bothered you wvery 10 minutes. The dolphin experience was amazing . But i wish the staff would of warned us about the snorkling . It was terrible with the rough water. Cant control the weather but a heads up would of been nice. The houskeeping was wonderful the litle touches they would do was amazing. They left us towls folded into a heart woyh rose peddles one mor ing and would leave flower peddles at the foot of the bed when they made it. Was a wonderful tril overal. But out side vendors are pushy and extremely expensive when you go off property

By on Dec 15, 2019

Review comment responded on Dec 16, 2019

Dear Shelley M. It was our honor to welcome you in our property, and we hope to welcome you once again and keep making of your holidays an unforgettable experience in this paradise!! Rock On!

4
Partner Couples

This place is enormous. Pools are nice / clean. Food wasn’t a 5 but was ok other than Toro - that was a 5+ with regard to portion size & quality. Filet was at least 10 oz & delicious. I found the food was best there. Drinks were fine / easy to get with bars everywhere. If planning on gambling bring USD as they gouge when buying usd which is what all the machines take.

By on Nov 17, 2019

Review comment responded on Nov 17, 2019

Dear PM48M, Thank you for taking the time to write a review. We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We hope you give us the chance to better serve you in the future, we'll wait for your return. "This Review was responded to on behalf of the General Manager Hard Rock Hotel and Casino Punta Cana"

4
Family Family

The property was very large and had so much to offer. The only issue I had is that the term "all inclusive" is not exactly correct. There were things you had to pay for, in particular for kids. For example, mini golf, laser tag and other things were not included. This adds an extra cost to a supposedly all inclusive vacation. The shows were mostly quality and the staff was friendly and attentive.

By on Nov 12, 2019

Review comment responded on Nov 12, 2019

Thank you for visiting us, and giving us this amazing 5 score! We are happy to know that you enjoyed your stay with us. Hope to see you soon. Rock On! "This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana

3
Everyone

By on Nov 10, 2019

Review comment responded on Nov 10, 2019

Thank you for your score. We’re sorry to hear that your stay have not completed your expectations. We hope you can come and visit us again so we can show you the improvements we’re making. “This review was responded to on behalf of the General Manager of Hard Rock Hotel and Casino Punta Cana."

Hard Rock Hotel & Casino Punta Cana All Inclusive

Boulevard Turístico Del Este Km 28, #74, Punta Cana, La Altagracia 23000
url importing http://www.orbitz.com/Punta-Cana-Hotels-Hard-Rock-Hotel-&-Casino-Punta-Cana-All-Inclusive.h2464251-p2.Hotel-Reviews
There was an error importing /Punta-Cana-Hotels-Hard-Rock-Hotel-&-Casino-Punta-Cana-All-Inclusive.h2464251-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Punta-Cana-Hotels-Hard-Rock-Hotel-&-Casino-Punta-Cana-All-Inclusive.h2464251-p2.Hotel-Reviews